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Associate Customer Success Manager Mexico

The Opportunity

We are looking for an Associate Customer Success Manager to join our growing Customer Success team. As an Associate CSM, you will work with customers at all stages of the customer journey from implementation through go-live as they deploy and adopt the Sitetracker platform.

As the main point of contact, you will define and demonstrate Sitetracker’s value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer’s goals. Working closely with cross-functional teams, you will own user adoption and customer advocacy to ensure the retention and growth of our customers.

What You’ll Do

You will be the primary advocate and trusted advisor for your customers. You will establish a regular interaction cadence, create action plans to deliver against KPIs, and ensure you have referenceable customers to support global sales efforts. Beyond day-to-day interactions, you will continually develop strategic account plans to support product expansion and engage directly with Sitetracker Product & Engineering to communicate customer requests regarding product roadmaps and customizations.

The Skills You’ll Have Core Customer Success Manager Skills

Create and execute comprehensive success plans tailored to individual customer needs.
Demonstrate a history of passion and enthusiasm for customer success and a commitment to personal development.
Excellent written communication skills
Apply experience working with mid-tier customers to manage books of business effectively, and drive renewals

Improving Customer Experience & Stakeholder Management

Foster high-level relationships with senior stakeholders and project sponsors within a customer environment.
Create and deliver communication plans that keep customers informed and engaged.
Understand customer use cases and Sitetracker adoption at a high level, becoming a trusted advisor.

Demonstrating Business Value Realisation & Contract Value

Identify, deliver, and masterfully articulate the Sitetracker solution’s value and return on investment to customers.
Partner with customer leadership to identify and measure new KPIs, focusing heavily on business outcomes and value realization.
Identify additional revenue-generating opportunities by aligning customer goals with Sitetracker functionality and roadmaps.

Technical Aptitude

Develop a strong technical understanding of deployed solutions and Sitetracker platform capabilities.
Complete internal certifications to accelerate product knowledge and independent troubleshooting capability.
Contribute to internal process improvements and engage with Engineering to discuss enhanced product functionality.

Within 90 Days, You’ll

Work with cross-functional teams to learn the Sitetracker product and capabilities.

Undertake internal certification to accelerate your product knowledge and onboarding.

Work closely with customer success, and other teams, to establish yourself internally.

Meet and familiarize yourself with customers within your book of business.

Establish and become the main point of contact for your customers.

Establish cadence and regular interaction with your customer base.

Understand customer’s use cases and ST adoption at a high level

Within 180 Days, You’ll

Be a trusted advisor and advocate for your customers.

Partner with your customer’s leadership to develop a blueprint for success.

Understand the customer’s business goals and objectives.

Identify and measure potential new KPIs for your customers.

Align your customer goals with Sitetracker functionality and roadmap.

Create an action plan to deliver against goals, KPIs, and functionality.

Identify additional revenue-generating opportunities.

Masterfully articulate the Sitetracker value proposition.

Ensure you have referenceable customers to support a wider global sales effort.

Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge.

Within 365 Days, You’ll

Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors.

Continuously develop strategic account plans for your customers to support product expansion and ensure customer retention.

Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality.

Establish yourself as an integral part of the customer success team.

Have a great time with in an exciting, fast paced environment!

Apply Now

Business Analyst Mexico

The Opportunity

This is an opportunity to own the client experience end to end for a portfolio of smaller annualized services engagements and turn recurring service into sustained customer momentum. As a Business Analyst, you’ll independently lead day-to-day delivery, keep priorities moving, build a healthy pipeline of valuable work, and help customers get more from Sitetracker without relying on TAM oversight.

You’ll thrive here if you naturally create momentum rather than wait for it. You’ll partner directly with customers to understand what matters next, translate operational needs into practical Sitetracker solutions, and continually connect today’s request to tomorrow’s opportunity. Your work will have visible impact on platform adoption, service velocity, and the value customers realize from their recurring services agreement.

With genuine ownership of your accounts, you’ll combine business analysis, Sitetracker platform knowledge, Salesforce concepts, and client leadership in a fast-moving role with room to grow. It’s a strong launchpad for someone who wants to deepen their consulting and account leadership capabilities while building scalable habits that support Sitetracker for tomorrow.

What You’ll Do

As a Business Analyst, you’ll act as the standalone engagement lead for a portfolio of smaller recurring services accounts. You’ll own the rhythm of delivery: running productive client conversations, managing day-to-day BAU requests, organizing competing priorities, maintaining a steady backlog, and keeping service hours focused on work that creates meaningful customer value.

You’ll use your understanding of Salesforce mechanics and Sitetracker administration to translate business needs into actionable backlog items and practical platform configurations. Rather than simply responding to tickets, you’ll proactively uncover operational gaps, recommend the next logical phase of work, remove blockers, and drive consistent platform usage and adoption.

Success means building trusted client relationships while operating with speed, precision, and agency across multiple accounts. You’ll create a repeatable cadence that keeps customers aligned on priorities, sustains service velocity, and ensures recurring engagements continue to deliver measurable value.

The Skills You’ll Have Client Leadership & Service Velocity

Lead day-to-day client engagements and recurring service delivery with clear ownership and accountability.
Run effective client syncs that establish priorities, surface decisions, and remove blockers.
Maintain momentum across multiple client accounts while keeping stakeholders aligned on next steps.
Turn passive client relationships into active, value-focused engagements that create expansion readiness.
Use structured approaches to drive platform usage and strengthen adoption.

Backlog Generation & Priority Management

Gather business requirements and translate them into clear, actionable backlog items or user stories.
Guide clients through competing priorities and focus work on the highest business value.
Track backlog burn-down and service usage to keep delivery visible and on pace.
Proactively identify operational gaps during routine BAU interactions and convert them into valuable future work.
Apply repeatable requirement-gathering practices that improve clarity, consistency, and delivery quality.

High-Volume Portfolio Execution & Agency

Use strong organizational systems to manage multiple concurrent client workloads without losing momentum.
Take proactive ownership of client issues from identification through resolution.
Learn platform updates and customer business processes quickly and apply that knowledge in delivery.
Manage a high-volume client portfolio while protecting customer satisfaction and retention.
Create reusable client-facing materials and operational templates that make delivery more scalable.

Sitetracker & Salesforce Conceptual Knowledge

Navigate core Salesforce concepts including objects, fields, layouts, and basic flows or rules.
Configure and maintain functional settings within Sitetracker or comparable platform software.
Troubleshoot standard platform and BAU service issues with a structured, practical approach.
Apply Sitetracker configuration best practices to customer needs.
Translate complex client operational workflows into clean, usable Sitetracker solutions.

Within 90 Days, You’ll:

Create clear visibility into service usage, backlog health, and upcoming priorities so customers and internal stakeholders understand progress and where value will be delivered next.
Demonstrate strong agency by proactively identifying blockers and operational gaps, driving issues through resolution, and escalating thoughtfully when additional expertise is required.
Take ownership of day-to-day backlog management for assigned accounts, maintaining sufficient pipeline, prioritizing work by business value, and keeping delivery moving without relying on TAM oversight.
Establish trusted working relationships and a consistent engagement cadence across your assigned client portfolio, with clear priorities, decisions, owners, and next steps.
Build a working command of Sitetracker, core Salesforce concepts, and the recurring services operating model so you can independently handle standard BAU requests and translate customer needs into clear, actionable work.

Within 180 Days, You’ll:

Contribute reusable requirement-gathering approaches, client-facing materials, or operational templates that improve consistency and scalability across recurring services delivery.
Maintain consistent service velocity across multiple concurrent accounts while protecting delivery quality, customer satisfaction, and alignment on business outcomes.
Demonstrate measurable progress in platform usage and adoption by connecting customer business processes to practical Sitetracker configurations and recommendations.
Build a sustainable pipeline of valuable work by moving beyond reactive requests to proactively uncover customer needs, operational gaps, and the next logical phase of platform improvement.
Independently lead your portfolio of recurring services engagements, running effective client syncs and managing priorities, backlog, and delivery with minimal oversight.

Within 365 Days, You’ll:

Raise the bar for the Business Analyst role by sharing repeatable practices and insights that strengthen delivery quality, customer retention, expansion readiness, and the scalability of the recurring services model.
Demonstrate strong functional knowledge of Sitetracker and Salesforce concepts by translating complex customer workflows into scalable, usable solutions and independently resolving standard platform challenges.
Become a trusted advisor who understands each customer’s operating model well enough to anticipate needs, recommend meaningful platform improvements, and turn BAU conversations into opportunities for greater adoption and value.
Maintain healthy, prioritized backlogs and predictable service velocity across your accounts, with proactive pipeline generation reducing periods of low-value or reactive work.
Operate as a trusted standalone engagement lead across your portfolio, owning the client experience end to end and consistently delivering measurable value from customers’ recurring services investment.

Apply Now

Business Analyst Toronto

The Opportunity

What You’ll Do

The Skills You’ll Have Client Leadership & Service Velocity

Lead day-to-day client engagements and recurring service delivery with clear ownership and accountability.
Run effective client syncs that establish priorities, surface decisions, and remove blockers.
Maintain momentum across multiple client accounts while keeping stakeholders aligned on next steps.
Turn passive client relationships into active, value-focused engagements that create expansion readiness.
Use structured approaches to drive platform usage and strengthen adoption.

Backlog Generation & Priority Management

Gather business requirements and translate them into clear, actionable backlog items or user stories.
Guide clients through competing priorities and focus work on the highest business value.
Track backlog burn-down and service usage to keep delivery visible and on pace.
Proactively identify operational gaps during routine BAU interactions and convert them into valuable future work.
Apply repeatable requirement-gathering practices that improve clarity, consistency, and delivery quality.

High-Volume Portfolio Execution & Agency

Use strong organizational systems to manage multiple concurrent client workloads without losing momentum.
Take proactive ownership of client issues from identification through resolution.
Learn platform updates and customer business processes quickly and apply that knowledge in delivery.
Manage a high-volume client portfolio while protecting customer satisfaction and retention.
Create reusable client-facing materials and operational templates that make delivery more scalable.

Sitetracker & Salesforce Conceptual Knowledge

Navigate core Salesforce concepts including objects, fields, layouts, and basic flows or rules.
Configure and maintain functional settings within Sitetracker or comparable platform software.
Troubleshoot standard platform and BAU service issues with a structured, practical approach.
Apply Sitetracker configuration best practices to customer needs.
Translate complex client operational workflows into clean, usable Sitetracker solutions.

Within 90 Days, You’ll:

Create clear visibility into service usage, backlog health, and upcoming priorities so customers and internal stakeholders understand progress and where value will be delivered next.
Demonstrate strong agency by proactively identifying blockers and operational gaps, driving issues through resolution, and escalating thoughtfully when additional expertise is required.
Take ownership of day-to-day backlog management for assigned accounts, maintaining sufficient pipeline, prioritizing work by business value, and keeping delivery moving without relying on TAM oversight.
Establish trusted working relationships and a consistent engagement cadence across your assigned client portfolio, with clear priorities, decisions, owners, and next steps.
Build a working command of Sitetracker, core Salesforce concepts, and the recurring services operating model so you can independently handle standard BAU requests and translate customer needs into clear, actionable work.

Within 180 Days, You’ll:

Contribute reusable requirement-gathering approaches, client-facing materials, or operational templates that improve consistency and scalability across recurring services delivery.
Maintain consistent service velocity across multiple concurrent accounts while protecting delivery quality, customer satisfaction, and alignment on business outcomes.
Demonstrate measurable progress in platform usage and adoption by connecting customer business processes to practical Sitetracker configurations and recommendations.
Build a sustainable pipeline of valuable work by moving beyond reactive requests to proactively uncover customer needs, operational gaps, and the next logical phase of platform improvement.
Independently lead your portfolio of recurring services engagements, running effective client syncs and managing priorities, backlog, and delivery with minimal oversight.

Within 365 Days, You’ll:

Raise the bar for the Business Analyst role by sharing repeatable practices and insights that strengthen delivery quality, customer retention, expansion readiness, and the scalability of the recurring services model.
Demonstrate strong functional knowledge of Sitetracker and Salesforce concepts by translating complex customer workflows into scalable, usable solutions and independently resolving standard platform challenges.
Become a trusted advisor who understands each customer’s operating model well enough to anticipate needs, recommend meaningful platform improvements, and turn BAU conversations into opportunities for greater adoption and value.
Maintain healthy, prioritized backlogs and predictable service velocity across your accounts, with proactive pipeline generation reducing periods of low-value or reactive work.
Operate as a trusted standalone engagement lead across your portfolio, owning the client experience end to end and consistently delivering measurable value from customers’ recurring services investment.

Apply Now

Head of Partnerships – AMER United States

The Opportunity

This is a career-defining opportunity to play a leading role in growth of the Americas region for Sitetracker through Partners. You’ll build and activate high-value, strategic alliances with SIs, Consultancies, and ISVs, influencing major players within the critical infrastructure ecosystem. This is a challenging, growth-oriented opportunity within a high-performing team, where your commercial acumen and ability to move with speed and rigour will directly shape our market expansion. You will drive immediate revenue growth by expertly activating our established Global SI alliances in the region and building an exceptional network of Regional SIs.

Focus markets: US, Canada, LATAM

What You’ll Do

Reporting directly to the VP Global Partnerships, you will be responsible for driving revenue through and with Partners in the AMER region. You will be instrumental in driving our go-to-market efforts in concert with the regional sales leaders. You will provide GTM enablement to our priority partners, build relationships, drive joint business plans, spearhead co-selling initiatives, and relentlessly drive partner-sourced and partner-influenced revenue to achieve ambitious ARR targets.

The Skills You’ll Have Commercial Execution (Sourced & Influenced)

Track record of generating partner sourced opportunities through strategic partner initiatives.
Experience of identifying how and when to bring the right partners into direct sales cycles to add value.
Consistently exceed personal revenue targets, demonstrating a strong commercial drive.
Demonstrate a hands-on approach to leading sales cycles together with Partners and AEs, including shaping joint value propositions, preparing sales collateral, and drafting joint delivery models.

Market Activation

Articulate a compelling value proposition for SIs, Consultancies and ISVs to partner with Sitetracker
Provide evidence of successfully mapping internal account lists with partner accounts to identify concrete opportunities for collaboration.
Understand the internal dynamics and structure of professional service organisations and identify the key profiles to sponsor and drive partnerships
Share success stories of converting nascent or unproductive partnerships into highly productive ones
Point to multiple successful account mapping exercises that directly translated into leads and opportunities, bringing account teams together for a joint customer approach with partners similar to Sitetracker’s.

Leadership & territory management

Ability to demonstrate a structured, strategic approach to regional prioritization, maximizing ROI across diverse markets.
Experience implementing programmatic governance (e.g., QBRs, joint business plans) to advance partners from registered to preferred tiers.
Successfully navigated and resolved complex partner issues or escalations, protecting high-value relationships.
Demonstrated ability to maintain strong, productive relationships with large SI partners even during challenging situations.

Ecosystem Fluency

Extensive experience within relevant industries such as Telco, Energy, Utilities, or Critical Infrastructure.
An existing understanding of the Salesforce ecosystem and experience working at/with Salesforce SI or ISV partners.
Knowledge of the competitive landscape for asset lifecycle management solutions in AMER

Within 90 Days, You’ll

Integrate swiftly into the Partners organisation, gaining a comprehensive understanding of the current partner network and ongoing initiatives.

Conduct 1:1s with all AMER AEs and SEs to identify ‘at-risk’ or ‘stalled’ deals where a partner can provide an immediate ‘win’ or entry point

Have command of the Sitetracker message and be able to articulate our story and value proposition to partners and prospects

Establish joint business plans with at least two priority Global SIs, translating global alliances into actionable regional strategies.

Initiate outreach and secure discovery meetings with 5-7 key regional SI, boutique, or ISV partners from your existing network.

Contribute to pipeline development by identifying and registering your first partner-sourced opportunities.

Within 180 Days, You’ll

Drive measurable ARR growth by closing your first partner-sourced deal, demonstrating commercial execution.

Expand partnership reach by onboarding and initiating co-selling activities with at least three new regional partners.

Implement a structured regional strategy, clearly prioritizing sub-regions and allocating investment to maximize high-upside markets.

Within 365 Days, You’ll

Achieve your annual ARR targets by consistently driving partner-sourced and partner-influenced revenue, establishing a strong regional foundation.

Develop a robust and diverse partner ecosystem across APAC, with established governance and a clear path to sustained growth.

Be recognized as a strategic leader within the company, defining and executing the long-term partnership vision for the AMER region.

The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

The salary hiring range for this position is $320,000 – $360,000 OTE on a 60 – 40 split.

Apply Now

International Financial Controller London

The Opportunity

As the International Financial Controller, you will be the senior-most member of the Sitetracker International Finance team that is responsible for end-to-end ownership of accounting operations, statutory compliance, payroll coordination, and financial reporting across seven key international entities (UK, Spain, Germany, Luxembourg, Singapore, Australia, and India).

Reporting directly to the CFO, you won’t just oversee timelines and responsibilities that are tethered to the current way of doing things—you will serve as a strategic leader redefining current processes that require modernization of manual repeatable workflows into streamlined and automated workflows that will subsequently allow the team to spend more time on providing insights to and driving tangible value for the business including optimizing foreign currency, transfer pricing, A/P management, and financial reporting, as well as scaling our global presence.

This is a unique career-defining opportunity with freedom to re-build and modernize our international financial controllership organization and partner with the broader US Finance team to create a global foundation focused on providing strategic insights and driving real enterprise value and not just closing the books for a globally scaling organization.

What You’ll Do

You will lead the International Finance team responsible for end-to-end close and consolidation cycle across all seven international legal entities, driving a clean, sub-10-day accounting close that is free of material weaknesses or recurring gaps. Partnering closely with the CFO and US Controller, you will serve as a credible, trusted voice to local board members, external audit committees, and executive stakeholders while bridging international accounting standards with US GAAP consolidation.

Beyond monthly reporting, you will take complete ownership of regional compliance, steering our full slate of statutory audits, local tax filings (VAT/GST, Corporate Income Tax), payroll and transfer pricing arrangements across multiple jurisdictions. Ownership is defined as not simply taking over existing processes – the expectation is a full evaluation and subsequent modernization of our global accounting processes, with a key initial initiative focused on overhauling and re-tooling our current monthly close and Accounts Payable workflows into an automated, scalable procure-to-pay tech stack.

As an empowering people leader, you will directly manage and mentor a distributed team of 2 current direct reports in London and India, re-invigorating currently manual journal entry and reconciliation workflows while instilling a culture of continuous operational improvement. As Sitetracker continues to expand globally, you will act as the finance lead standing up new international legal entities, establishing local banking relationships, and embedding robust internal control environments from day one. You will be comfortable turning ambiguous situations, like a new market or an unclear local requirement, into a workable plan without waiting to be told exactly what to do.

You’ll bring a documentation-first mindset to everything you own. That means turning recurring processes (close, payroll etc.) into clear, concise workflows and reporting that your team can execute without friction, and that leadership can review and sign off on quickly. With seven entities and multiple regulatory and payroll calendars running at once, exceptional organization isn’t a nice-to-have. It’s how you keep nothing from falling through the cracks.

The Skills You’ll Have Multi-entity, multi-currency accounting & statutory compliance & Expansion Support

Hold a recognized professional accounting qualification (ACA, ACCA, CIMA, or regional equivalent).
Possess proven experience owning the month-end and quarter-end close process for 3+ legal entities across 2+ foreign currencies, managing complex US GAAP to IFRS/local GAAP reconciliations.
Show experience designing or significantly improving consolidation frameworks, including foreign currency translation methodologies and elimination logic.
Bring a proven capability to accelerate multi-entity close calendars while maintaining meticulous accuracy and regulatory compliance.
Demonstrate a track record of supporting new international entity registrations, standing up local banking, statutory setups, and foundational internal controls.

Multi-jurisdiction audit, tax, & internal controls management

Demonstrate hands-on experience managing concurrent statutory audits and tax filings (VAT/GST, corporate income tax) across multiple jurisdictions, leading PBC list management and auditor relationships.
Possess expertise designing, implementing, and maintaining robust internal control environments, approval matrices, and reconciliation standards across international subsidiaries.
Show proven capability to align local statutory regulations with global financial policies and reporting schedules.
Bring direct experience evaluating, executing, and managing cross-border transfer pricing arrangements and intercompany service agreements.
Demonstrate a proactive ability to identify, mitigate, and resolve potential cross-border regulatory or compliance risks before they impact the business.

Payroll oversight, AP, vendor payment management & Tooling

Possess hands-on experience overseeing multi-country payroll processes and AP/vendor payment workflows, ensuring absolute accuracy and swift resolution of discrepancies.
Demonstrate high proficiency operating within NetSuite ERP for close and consolidation activities, backed by advanced Excel/Google Sheets financial modeling skills.
Bring practical working experience leveraging close-management and financial automation tools (such as FloQast, Bill.com, or Concur) to maintain operational velocity.
Show proven success leading multi-entity AP change management, including transitioning manual procure-to-pay processes into modern, automated AP platforms.
Demonstrate a track record of evaluating and then implementing technology automation to significantly reduce accounting close cycles down to a sub-10-day schedule.

Foreign currency, intercompany & banking/cash management

Demonstrate expertise in accounting for foreign currency transactions, FX revaluations/remeasurements, and complex intercompany eliminations.
Possess direct experience managing intercompany journal entries and maintaining clean intercompany balance ledger reconciliations across multiple entities.
Show experience coordinating international banking setup, payment approvals, and cash positioning across distributed multi-entity bank accounts.
Bring experience advising on or structuring intercompany agreements and transfer pricing frameworks alongside legal and tax advisors.
Demonstrate a history of strategically partnering with executive leadership to optimize global cash operations and manage multi-currency liquidity risks.

Organization, documentation & cross-border leadership

Exceptionally well-organized, with a track record of calmly managing multiple regulatory, audit and payroll calendars at once without anything slipping.
Documents repeatable workflows into concise playbooks and reporting built for easy review: clear status, exceptions surfaced, and supporting detail one click away.
Builds well-formatted reports and datasets for ad hoc analysis that are detailed but concise, and that speed up decisions rather than create more work.
Communicates proactively across time zones, using async updates, standing cadences and shared trackers to keep distributed finance, HR and legal partners aligned.
Has directly managed and developed team members across geographies, and genuinely enjoys growing people.

Within 90 Days, You’ll:

Take full operational ownership of the monthly close and consolidation cycle across all seven international entities, establishing clear close calendars and aligning reporting schedules with the US Controller.

Conduct a comprehensive assessment of current international AP, payroll, JE and reconciliation workflows, identifying immediate manual friction points and quick-win process enhancements.

Build a single, consolidated view of the international close, statutory audit, tax filing and payroll calendars across all entities, with documented owners, deadlines and status reporting that makes review by the CFO and US Controller fast and simple.

Establish strong working relationships with your direct reports in London and India, setting up structured mentoring cadences and reviewing local statutory audit schedules.

Within 180 Days, You’ll:

Collaborate with the US Controller to select, design, and deploy an upgraded, automated global Accounts Payable tool, successfully eliminating manual Excel-based international AP processes.

Successfully navigate the full slate of annual international statutory audits (where required) and tax filings across all active entities with zero missed deadlines or preventable findings.

Optimize foreign exchange translation methodologies and intercompany reconciliation workflows to accelerate the regional close timeline toward a sub-10-day target.

Within 365 Days, You’ll:

Establish a highly automated, best-in-class international controlling function that seamlessly scales as Sitetracker expands into new global territories.

Benchmark and refine multi-jurisdiction transfer pricing models and cross-border tax arrangements, ensuring full tax optimization and robust regulatory compliance.

Develop and empower your direct reports into elevated roles, having built a resilient, scalable regional finance structure ready to absorb broader global controllership responsibilities.

Apply Now

Pre Sales Engineering Manager – Salesforce Bangalore

The Opportunity

This is a truly ground-floor opportunity to build and lead a brand-new Demo Engineering team in Bangalore, shaping its operations from scratch while working with our cutting-edge AI product, Scout. You will manage a local team of Demo Engineers, ensuring the highest quality, architecture, and design oversight for our critical work queue, directly impacting our sales and presales success. This role offers high visibility within the GTM organization and the chance to make a substantial, career-defining impact.

What You’ll Do

As the Manager, Demo Engineering, you will step into a pivotal role, spearheading the establishment and growth of our Bangalore-based team. You’ll be responsible for the full lifecycle of team leadership, from hiring and onboarding talented Demo Engineers to fostering their professional development through dedicated 1:1s and constructive performance feedback. A core part of your day will involve expertly running the work queue, assigning tasks, meticulously tracking progress against shifting priorities set in collaboration with the Director, Solutions, and providing clear, consistent reports on team delivery and any roadblocks.

You will maintain an unyielding quality bar for every solution shipped, ensuring all builds adhere to sound Sitetracker/Salesforce design practices and innovative agentic AI/Scout patterns. Your architectural oversight will be crucial, ensuring the team’s output meets robust design standards. You’ll also take ownership of our demo organizations and environments, managing upgrades, data integrity, access, and documentation.

While your primary focus is leadership and oversight, you’ll stay hands-on enough to directly tackle deal-critical or overflow builds when volume spikes, earning your team’s respect. Collaborating closely with Sales Engineers, you’ll translate complex business requirements into compelling, value-led demo scripts, proactively closing any gaps in incomplete requirements before development begins. This role operates on a hybrid schedule, requiring two days in the office with a work window of 2-10 PM IST to align with global teams.

The Skills You’ll Have People Leadership & Team Delivery

Has managed a team that builds or configures technical products (demos, solutions, or software), including hiring, 1:1s, and performance feedback.
Has run a work queue against shifting priorities and reported delivery status upward.
Holds an uncompromising quality bar on everything that ships from their team.
Has built a technical team from scratch or significantly scaled one through strategic hiring.
Has a proven track record of developing individual contributors into materially bigger and more impactful roles.

Solution Architecture & Build Oversight

Possesses a hands-on history of value-based demo builds on the Salesforce platform, demonstrating admin-level configuration expertise.
Has worked with or reviewed agentic AI / LLM-tool workflows effectively enough to critically judge whether a build is sound and robust.
Can independently own the maintenance, upgrades, and access management of complex demo organizations and environments.
Holds one or more Salesforce certifications and/or possesses direct Sitetracker platform experience.
Has directly built agentic / Scout-style workflows, or successfully led a team in their development.

Business Translation & SE Partnership

Has a demonstrated ability to translate complex business requirements into functional, impactful demos or configurations.
Has successfully partnered with sales or presales teams to accurately scope projects and consistently deliver against deadlines.
Proactively defines realistic deliverables and closes critical requirement gaps with Sales Engineers before the team commences building.
Has been customer-facing in a presales or solutions capacity, confidently representing technical solutions.
Can effectively carry a significant part of a prospect call, especially when detailing a specific build’s functionality or architecture.

Industry Knowledge

Possesses some exposure to Telecom, Utilities, Renewables, or another infrastructure-heavy industry.
Has experience with a software company that specifically targets these infrastructure-heavy verticals.
Demonstrates a strong ability to rapidly learn new infrastructure-heavy industries and deepen existing expertise.
Has worked directly within one of Sitetracker’s core target industries.
Has worked for a software company serving Sitetracker’s target infrastructure-heavy industries.

Within 90 Days, You’ll

Successfully onboard and begin leading your Bangalore Demo Engineering team, establishing foundational trust and clear communication channels.

Take full ownership of the demo engineering work queue, demonstrating consistent assignment, tracking, and reporting on team priorities and delivery status.

Review initial builds from the team, providing direct, actionable feedback to ensure they meet the established quality bar and begin shipping to standard under your oversight.

Pass Sitetracker product certification

Within 180 Days, You’ll

Show measurable progress in developing individual contributors within your team, expanding their skill sets into areas they couldn’t tackle previously.

Establish a consistent cadence for reporting throughput, turnaround times, and team progress to the Director, Solutions.

Begin the creation and implementation of reusable demo assets, scripts, and how-to videos to empower sales and presales teams.

Within 365 Days, You’ll

Lead a fully staffed and high-performing Demo Engineering team that Sales Engineers confidently trust to transform rough briefs into polished, presentable solutions without additional intervention.

Ensure that all builds consistently ship to the highest standard under your review, with minimal Director oversight required.

Have a comprehensive library of reusable demo assets, scripts, and educational videos firmly in place, significantly enhancing the efficiency and effectiveness of our sales and presales efforts.

Apply Now

Senior AI Demo Engineer Bangalore

The Opportunity

Join us as an AI Demo Engineer, a truly ground-floor role where you’ll be instrumental in shaping the future of Scout, our brand-new AI product. You’ll tackle the exciting challenge of building, not just maintaining, dynamic AI-powered demonstrations that empower our Sales Engineers and directly drive deal closures. This is your chance to build a critical function from scratch, defining processes and making a tangible impact on our market approach, bringing real variety and ownership to every project.

What You’ll Do

As our first AI Demo Engineer in Bangalore, you will occupy a unique, pivotal position, bridging the gap between traditional Demo Engineering and AI engineering. Your primary focus will be on constructing sophisticated agentic Scout workflows, moving beyond static demo data to craft intelligent, multi-step solutions. You will own the creation of a comprehensive library of reusable standard demo agents, complete with robust data and documentation, serving as the essential foundation for all sales demonstrations. Furthermore, you will design and implement prospect-specific agents tailored to individual deal requirements, directly contributing to successful sales outcomes. A crucial part of your role involves maintaining the main demo template, ensuring it remains current, functional after platform updates, and populated with fresh data and golden records. Beyond building, you will become a diagnostic expert, analyzing prospect usage within Proof-of-Concept (POC) instances, identifying why a solution might not be landing, and expertly tuning agents, data, and configurations to optimize outcomes and secure conversions. You won’t inherit a fixed process; instead, you’ll help define the operating model for this critical new team function.

The Skills You’ll Have

Agentic AI / Scout Configuration

You’ll build or configure at least one agentic AI workflow, demonstrating proficiency with agents that plan, call tools, and complete multi-step tasks.
You’ll possess hands-on prompt engineering experience, having written and iterated prompts/instructions for LLM-based tools.
You’ll have a basic understanding of MCP (Multi-Cloud Platform) or comparable tool-calling/connector patterns.
You’ll have designed multi-system agentic workflows end-to-end, showcasing your ability to move beyond single-agent/single-tool solutions.
You’ll have built or worked directly with MCP connectors, leveraging your deep technical expertise.

Business Translation & Demo Enablement

You’ll translate complex business requirements into working demos, prototypes, or configurations without extensive guidance.
You’ll produce clear documentation or handoff guides that empower others to successfully run a build you created.
You’ll quickly understand a prospect’s business process, translating it into value-led Scout workflows and compelling demo scripts.
You’ll scope realistic deliverables and deadlines in collaboration with Sales Engineers, proactively closing gaps in incomplete requirements.
You’ll hold one or more Salesforce certifications, and/or possess direct Sitetracker platform experience, enhancing your industry relevance.

POC Analysis & Tuning

You’ll analyze the usage of a live tool or instance and implement changes that measurably improved its performance.
You’ll be comfortable reading how a system is actually being used, rather than relying solely on its intended design.
You’ll diagnose why a POC instance is or isn’t landing, treating challenges as diagnostic problems to solve.
You’ll tune agents, data, and configurations to improve POC outcomes, directly affecting conversion rates.
You’ll have run structured POC or pilot programs end-to-end, demonstrating a robust feedback loop from usage data back into configuration.

Industry Knowledge

You’ll have some exposure to Telecom, Utilities, Renewables, or another infrastructure-heavy industry, or to a software company that targets these verticals.
You’ll possess the ability to quickly learn new infrastructure-heavy industries and deepen your expertise in existing ones.
You’ll ensure Scout demos are credible and specific to a prospect’s vertical, enhancing their impact.
You’ll have worked directly in one of Sitetracker’s target industries, or for a software company serving them.
You’ll leverage your industry depth to keep Scout demos compelling and highly relevant to prospects.

Within 90 Days, You’ll

Establish the foundational components of a working standard demo agent library, with initial reusable Scout demo agents, data, and documentation available for SEs.

Take ownership of the main demo template, ensuring its stability and beginning the process of refreshing demo data and documentation.

Contribute your first prospect-specific agent builds to active sales opportunities, gaining hands-on experience in high-stakes scenarios.

Within 180 Days, You’ll

Significantly expand the standard demo agent library, incorporating new use cases and refining existing agents based on SE feedback and market needs.

Demonstrate clear contributions to closed deals through your custom Scout builds, directly impacting sales wins and validating your approach.

Successfully diagnose and tune struggling POC instances, applying your analytical skills to improve prospect engagement and conversion rates.

Within 365 Days, You’ll

Own a comprehensive, high-performing library of Scout demo agents that are consistently leveraged by the Sales Engineering team, becoming an indispensable asset for sales cycles.

Regularly contribute to the closure of significant deals through your expert prospect-specific agent builds and POC tuning, directly influencing revenue growth.

Help define and standardize the operating model and best practices for demo engineering within the Scout product team, shaping the long-term strategy for this critical function.

Apply Now

Senior Product Marketing Manager – Sitetracker Scout (Agentic AI) All Offices

The Opportunity

Sitetracker is looking for a Senior Product Marketing Manager to help scale the go-to-market motion for Scout, our Agentic AI solution. Scout is gaining momentum in the market, and this role will sit at the intersection of Product, Sales, and Marketing to ensure we are positioning the platform effectively, supporting sales opportunities, and driving adoption across our customer base.

This is a highly technical and commercially focused Product Marketing role. You’ll need to understand the AI technology stack and translate complex capabilities into clear customer value—whether you’re helping position Scout in an active sales opportunity, developing messaging for a new capability, enabling the sales organization, or responding to a rapidly changing competitive landscape.

What You’ll Do

You’ll work directly with Sales to support active Scout opportunities, helping teams position the platform, communicate its value proposition, navigate objections, and engage executive stakeholders. At any given time, you may be partnering on 5–10 opportunities, giving you a direct connection to what customers are asking for and where our messaging is resonating.

You’ll own and evolve Scout’s messaging pillars as the product and AI market continue to move quickly. Working closely with Product, you’ll lead product marketing for new capabilities and translate technical functionality into differentiated messaging, sales enablement, and customer-facing value propositions.

You’ll partner across Marketing to develop campaigns that create demand and expand Scout adoption within our existing customer base. You’ll monitor execution and outcomes, identify where we can improve, and make recommendations based on what you’re seeing in the market and from customers.

You’ll stay close to the AI landscape, emerging competitors, and changing market sentiment to ensure our positioning remains differentiated. You’ll develop competitive and counter-positioning that equips Sales and provides actionable market insights back to the broader Product Marketing organization. You’ll also represent Scout at relevant customer and industry events, including speaking opportunities.

The Skills You’ll Have Sales Opportunity Support & Enablement

You have experience directly supporting Sales teams on active opportunities for AI, technical SaaS, or similarly complex technology.
You can translate technical capabilities into clear business value and confidently support objection handling.
You’re comfortable communicating with executive-level stakeholders and helping sellers navigate complex customer conversations.
You’ve helped create a repeatable sales motion around an emerging or rapidly evolving product.
You use insights from active deals to improve messaging, enablement, and the broader GTM strategy.

AI Messaging, Positioning & NPI

You understand the AI technology stack and can communicate technical concepts effectively to both technical and business audiences.
You have experience developing messaging, positioning, and value propositions for technical products.
You have partnered closely with Product to bring new products or capabilities to market and enable Sales around those launches.
You have helped shape the market narrative for a new or emerging technology category.
You can rapidly evolve positioning as the product, customer needs, and broader AI market change.

GTM Campaigns & Adoption

You have a track record of developing GTM campaigns designed to create demand or increase product adoption.
You understand how different GTM channels work together and can recommend the right approach based on the audience and objective.
You can monitor campaign execution and outcomes and use those insights to make recommendations.
You have built programs specifically designed to expand adoption of new products or capabilities within an existing customer base.
You connect campaign performance back to pipeline, adoption, and broader commercial outcomes rather than focusing solely on marketing activity.

Competitive & Market Intelligence

You understand the AI landscape and stay current on emerging technologies, competitors, and changing market dynamics.
You have experience developing competitive messaging and counter-positioning that clearly differentiates a product’s value proposition.
You can turn market and competitive insights into actionable information for Sales and Product Marketing.
You’ve operated in a fast-moving technology category where competitors and customer expectations evolve quickly.
You proactively identify shifts in the market and use those insights to influence positioning and GTM strategy.

Within 90 Days, You’ll

Build a strong understanding of Scout, its underlying technology, target customers, use cases, value proposition, and competitive landscape.

Establish strong working relationships across Product, Sales, and Marketing and begin directly supporting active Scout opportunities.

Assess existing Scout messaging, sales enablement, competitive positioning, and GTM programs to identify immediate opportunities to strengthen the motion.

Within 180 Days, You’ll

Become a trusted partner to Sales on active Scout opportunities, helping teams confidently position the platform and navigate customer objections.

Own and evolve Scout messaging and positioning as new capabilities are released and market dynamics change.

Establish a repeatable approach for bringing new Scout capabilities to market and enabling the field.

Partner across Marketing on campaigns designed to drive new opportunities and increase Scout adoption within the customer base.

Within 365 Days, You’ll

Built a scalable product marketing motion that enables Sitetracker to position and sell Scout effectively as the business grows.

Have established clear, differentiated Scout messaging that evolves alongside the product and the broader Agentic AI market.

Be a trusted source of customer, competitive, and market intelligence across Product, Sales, and Product Marketing.

Have contributed directly to increased Scout adoption and a stronger pipeline of sales opportunities through effective positioning, enablement, and GTM execution

Apply Now

Senior Software Engineer II – AI New Delhi

The Opportunity

This is more than a full-stack role — it’s your chance to build the AI layer of the platform the world’s infrastructure runs on. Sitetracker is building Scout, our AI product line: production LLM systems and agentic workflows embedded in the software companies like Cox, Telefónica, and EVgo use to deploy critical infrastructure. As a Product Engineer, you’ll take AI capabilities from idea to production agent orchestration and model integration on the backend, and the web and mobile experiences that put them in customers’ hands.

This is shipping real, customer-facing AI , not prototypes or research demos. You’ll own features end-to-end, work with frontier models (Anthropic, OpenAI), and see your work land in the hands of enterprise users deploying telecom networks, EV chargers, and renewable energy around the world.

What You’ll do:

As a Product Engineer on Scout, you’ll hit the ground running and ship customer-facing AI from day one. You’ll design, build, test, deploy, and monitor AI product features end-to-end , building agentic LLM systems with multi-agent workflows, tool/function calling, RAG pipelines, and prompt engineering over frontier models from Anthropic and OpenAI.

You’ll work across the full stack: backend services in Python, Java, Node.js, or Go, and TypeScript/React frontends spanning both web and mobile app experiences. You’ll make AI dependable by building automated evaluation pipelines, guardrails, and testing strategies for non-deterministic outputs — and running it on production infrastructure: scalable, fault-tolerant services on AWS and Kubernetes.

You’ll think like a product engineer, not a ticket-taker: dig into user needs, absorb the problem space, make smart calls about what to build, keep stakeholders informed, and find ways to unblock yourself.

The Skills You’ll Have:

Full-Stack Product Engineering

● Build production backend services in one or more of Python (FastAPI or similar), Java, Node.js, or Go.

● Ship production web interfaces in TypeScript and React; mobile app development (React Native or similar) is a plus.

● Design REST APIs and data models across relational and NoSQL databases.

● Own features end-to-end: implementation, testing, deployment, and monitoring.

AI / LLM Engineering

● Build with LLM APIs (Anthropic, OpenAI): agentic workflows, tool/function calling, RAG pipelines, and prompt engineering. Production experience preferred; substantial personal or open-source projects considered.

● Write evaluation pipelines and testing strategies for non-deterministic AI outputs.

● Bonus: agent frameworks (LangChain, LangGraph, LlamaIndex, CrewAI), Model Context Protocol (MCP), LLMOps tooling (LangSmith, Langfuse), vector databases, or model serving (vLLM, GPU inference).

Production Systems & AI Infrastructure

● Deploy and operate services on AWS with Docker, Kubernetes, and CI/CD (Scout runs on AWS).

● Instrument systems with observability and handle customer data securely in AI systems.

● Design fault-tolerant, scalable services that serve AI workloads reliably.

● Salesforce platform and Apex — Scout integrates with the Sitetracker Salesforce platform.

Product Thinking & Communication

● Dig into user needs and use that context to decide what to build and how.

● Explain technical decisions and AI concepts clearly to technical and non-technical audiences.

● Break challenges into iterative solutions, keep stakeholders informed, and unblock myself.

Within 90 Days, You’ll:

● Ramp up on Scout’s architecture, codebase, and AI tooling.

● Ship your first AI-driven product features with support from senior engineers.

● Build a working knowledge of our evaluation pipelines and deployment workflow on AWS.

Within 180 Days, You’ll:

● Independently deliver AI product features end-to-end, with increasing complexity.

● Contribute to design discussions and team best practices for secure, scalable AI development.

● Own the quality of your features in production: monitoring, evals, and iteration.

Within 365 Days, You’ll:

● Consistently deliver well-crafted, end-to-end AI product capabilities that increase velocity and throughput.

● Elevate team quality through strong technical work, thoughtful code reviews, and knowledge sharing.

● Serve as a go-to contributor for agentic systems on Scout.

Apply Now

Senior Upgrade Engineer – Salesforce Bangalore

The Opportunity

Are you passionate about Salesforce, solving complex platform problems, and finding smarter ways to make operational processes faster and more reliable? Sitetracker is looking for a Platform Upgrade Operations Engineer to help transform how we deliver platform upgrades.

Our team owns the end-to-end Sitetracker upgrade process—from readiness and pre-upgrade checks through execution, troubleshooting, testing, and post-upgrade validation. The goal is not simply to execute upgrades successfully, but to continuously make the process more automated, predictable, and scalable.

You will combine strong Salesforce Administration and Configuration knowledge with Copado, Copado Robotic Testing (CRT), scripting, automation, and practical AI capabilities. You will identify manual steps and turn them into automated checks, tests, workflows, and intelligent agents.

You don’t need to be a software developer. You do need strong Salesforce knowledge, the ability to read and understand Salesforce code, strong troubleshooting skills, and a mindset of asking: “How can we make this upgrade automatic?”

What You’ll Do

As a Platform Upgrade Operations Engineer, you will plan and run multi-week phased rollouts through sandbox, UAT, and Production for enterprise customers. Your success will be measured by rollout predictability, pre/post-upgrade validation rigor, and clean UAT hand-offs rather than net-new builds.

You will methodically plan the phased rollout precisely under a release calendar, validate configurations and permissions before and after, and spot regressions early. You are expected to communicate status crisply to customers and implementation partners (such as TechM), turning every upgrade into a reusable runbook.

The Skills You’ll Have Salesforce Package Upgrade Execution

Plan and execute managed-package upgrades across sandbox, UAT, and Production environments.
Manage sequenced rollout steps, strict dependencies, and the final production cutover.
Own multi-week, multi-phase enterprise upgrades, requiring tight coordination with implementation partners to drive on-time, regression-free deployments.

Environment, Config & Permission Validation

Perform rigorous pre/post-upgrade backup comparisons to protect customer trust and prevent Sev-1 incidents, such as permission-set discrepancies.
Validate configurations, manage sandbox environments, and execute targeted smoke testing to confirm nothing has regressed during the upgrade.
Build and utilize repeatable data, metadata, and backup-comparison methods capable of resolving disputed post-upgrade incidents.

UAT Coordination & Customer-Facing Upgrade Comms

Run clean UAT hand-offs, create smoke-test guides, and facilitate go/no-go governance checkpoints.
Produce controlled customer-facing upgrade materials, communicating schedule, risks, and status updates directly to enterprise customers and partners.
Lead advance-notice processes for production-impacting changes to ensure phased rollouts land smoothly.

Release Management & Salesforce Platform Aptitude

Demonstrate strong fluency in release trains, versioning, and dependencies to shorten planning cycles and de-risk cutovers.
Apply a deep understanding of Salesforce platform mechanics that directly affect managed-package upgrades.
Utilize release-train or DevOps tooling (such as Copado) alongside Salesforce certifications to streamline operations.

Within 90 Days, You’ll

Understand the Sitetracker upgrade lifecycle and Salesforce platform.

Become proficient with the upgrade playbook, Copado, CRT, and existing automation.

Execute defined portions of standard upgrades.

Identify high-value opportunities for automation and AI.

Begin using AI tools as part of your daily technical workflow

Within 180 Days, You’ll

Independently execute standard and moderately complex upgrades.

Troubleshoot Salesforce, Sitetracker, configuration, automation, and testing issues.

Build or enhance automated pre- and post-upgrade validation.

Improve automated regression coverage using CRT or comparable tools.

Create reusable scripts and automation that reduce manual effort.

Implement practical AI-assisted workflows or agents that improve upgrade operations.

Turn recurring upgrade issues into automated checks, tests, or prevention mechanisms.

Within 365 Days, You’ll

Become a trusted technical resource for complex Sitetracker upgrades.

Own significant areas of the upgrade automation roadmap.

Build and maintain scalable automated pre- and post-upgrade validation.

Expand automated regression coverage.

Develop reusable automation and AI-assisted workflows that reduce manual intervention.

Identify opportunities to make more of the upgrade lifecycle fully automated.

Lead improvements that reduce upgrade duration, errors, and customer-impacting issues.

Help move Platform Upgrade Operations from a manual execution model to an automated and increasingly intelligent model.

Apply Now

Solution Architect New York, MC, Austin, TX

The Opportunity

This is a career-defining opportunity to shape the success of critical customer projects by crafting scalable and sustainable technical designs. As a Solution Architect, you’ll directly influence project outcomes, ensuring solutions are not only built to specification but also seamlessly adopted by Sitetracker users. You’ll dive into diverse industries and complex technical challenges, seeing your designs come to fruition and make a tangible impact on customer success.

What You’ll Do

As a Solution Architect, you’ll be instrumental in translating complex customer requirements into robust, scalable, and adoptable technical solutions. You’ll drive the architecture of enterprise-level systems, ensuring every detail aligns with both customer needs and Sitetracker’s platform best practices. Your work will directly impact customer satisfaction and adoption, as you oversee the journey from concept to go-live and beyond. This role empowers you to influence strategic technical direction, enhance organizational delivery quality, and elevate Sitetracker’s standing as a trusted partner.

The Skills You’ll Have Solution Design & Architecture

Design solution architecture for at least one end-to-end Salesforce implementation.
Document designs through comprehensive diagrams and technical specifications.
Break down complex requirements into system components
Architect multi-system or enterprise-level solutions across multiple business units.

Discovery & Requirements Translation

Lead customer discovery sessions to capture precise business needs.
Document business requirements in a structured and actionable way.
Validate requirements against platform capabilities, identifying potential gaps or risks during discovery.
Independently lead multi-day workshops with senior stakeholders.
Reframe vague customer needs into clear, actionable technical requirements that drive solution development.

Technical Leadership & Build Oversight

Review build work diligently, ensuring strict alignment with your solution designs.
Provide clear build guidance and answer complex technical questions for delivery teams.
Document best practice configuration approaches to standardize excellence.
Act as a technical authority across multiple parallel projects.
Introduce reusable frameworks or technical standards that elevate the entire delivery team’s capabilities.

Stakeholder Engagement & Communication

Present compelling solution designs and their rationale to diverse business and technical stakeholders.
Articulate trade-offs and platform limitations in plain language, fostering clear understanding.
Present to executives and influence design direction with confidence and clarity.
Travel may be limited; however, occasional travel is required for this role based on customer and business needs.
Proactively surface risks before they become issues. Suggest actionable mitigation plans.

Within 90 Days, You’ll

Become an expert in Sitetracker technical design, as well as the key value drivers for Sitetracker’s customer verticals.

Own the solution design for core Sitetracker functionality across multiple projects.

Begin establishing trust with customers as a knowledgeable technical authority on Sitetracker, providing clear guidance and rationale.

Within 180 Days, You’ll

Lead the design across full end-to-end projects, including customer-specific extensions of standard product functionality.

Prescribe industry best practices as a trusted consultant within at least one of Sitetracker’s target verticals.

Proactively identify and introduce reusable patterns or best practices that enhance organizational efficiency and elevate overall delivery quality.

Within 365 Days, You’ll

Design multi-system technical solutions for enterprise customers.

Deliver presentations of design decisions and completed system build to executive stakeholders.

Independently lead multi-day discovery or design workshops with a wide variety of customer business and tehcniacl stakeholders.

Apply Now

Strategic Account Executive – Western Region – USA United States

The Opportunity

Here’s an opportunity to shape how entire industries scale — while accelerating your own career in a role built for impact. As a Strategic Account Executive for our Western US Region, you won’t just drive revenue — you’ll shape how Sitetracker continues to lead in digital infrastructure transformation across the US. Our platform powers billions in assets and connects the future of telecom, energy, and smart cities. You’ll take ownership of a priority territory with strong product-market fit, backed by the momentum of proven success and world-class demand generation.

Our top performers aren’t just sellers — they’re enterprise advisors. They bring strategic thinking, relentless curiosity, and deep customer empathy to the table. They own outcomes, not just quotas. If you’re a bar-raising sales professional who enjoys winning new logos and are eager for autonomy, scale, and purpose, you’ll find this role unmatched in opportunity and scope. The infrastructure world is changing fast — and you’ll be at the center of that evolution by positioning Sitetracker’s leading software solution.

What You’ll Do

You’ll join a rapidly scaling sales team that blends start-up agility with enterprise ambition. This role isn’t about inheriting a book of business — it’s about building one. You’ll define and execute go-to-market strategies for Canada, engaging with new prospective customers, and guiding them through high-stakes decisions with precision and insight.

Every deal you drive moves the industry forward — whether it’s accelerating EV charging, upgrading telecom networks, or transforming energy deployment. You’ll orchestrate complex buying journeys across large stakeholder groups, collaborate cross-functionally with product, marketing, and services, and influence key executives on both sides. This is a quota-carrying role in a MEDDPICC sales environment, but more than that — it’s a chance to lead, innovate, and leave a mark.

The Skills You’ll Have

Enterprise Sales

Demonstrates strong evidence of success selling complex SaaS software solutions across mid size, large and enterprise businesses in Canada, preferably having sold in the Telecom & Energy industries
Can clearly walk through in detail how to navigate key enterprise SaaS software deals to a successful win and the role you play within that
Won high value SaaS deal ($300k + ARR) by navigating complex buying centers and influencing executive stakeholders
Know when to engage the right partners based on the deal strategy
Evidences defining and executing territory plans with a list of top accounts and can do this for Sitetracker’s 120 top accounts according to our go-to-market strategy.
Executed flawlessly within a MEDDPICC or similar methodology, ensuring rigor and velocity across every deal cycle

Consultative Sales

Strong approach to researching effectively, understands and aligns on how a target company aligns with the company value proposition, validates how the prospect generates revenue & identifies target stakeholders.
Drives discussions around product and unique value proposition, knowing the proof points, specifically how product ties to business outcomes
Evidences understanding of building business cases & ROIs for prospects.
Executes using a consultative approach by gathering data & playing back the financial impact of the solution on the customer’s business and presents a commercial offer to a prospect tied directly to the business case justification.
Acting as a challenger and a trusted advisor by knowing the customer’s industry and business

Entrepreneurial mindset

Acting as if you are the CEO of your territory. Taking ownership of your actions and decisions, and working with speed and urgency to drive results.
Strong ability in building and developing a quality and healthy (x5) pipeline and managing that pipeline of opportunities through the entire sales cycle to a successful win.
Working with and Leading a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex sales cycles and create alignment between the internal and customer teams
Building for tomorrow by focusing on creating long-term, sustainable deals that have a lasting impact.

Within 90 Days, You’ll:

Become Sitetracker certified.
Understand Sitetracker business objectives and strategy.
Be familiar with assigned territory and able to create territory, account and opportunity strategy.
Familiarize yourself with the team and begin developing effective and productive cross-functional relationships.

Within 180 Days, You’ll:

Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation.
Have exceptional command of the Sitetracker message and process.
Have your territory planned and pipeline defined.
Be engaged with customers and prospects and on track with your goals

Within 365 Days, You’ll:

Be looking back at your first year having made measurable impact through key wins and contributions

Meet or exceed ARR and new logo goals, while embodying quality, integrity, and respect in execution

Be a contributor to best practices by identifying and implementing improvements to sales strategy or process

Have built strong cross-functional relationships that contribute to your and the company’s long-term success

Apply Now

Strategic Enterprise Account Executive (Middle East) London

The Opportunity

The infrastructure that runs the modern world (power grids, data centres, fibre networks, EV charging) is being built out faster than at any point in a generation. The companies doing that work are drowning in the volume, variety, and velocity of it. Sitetracker is how they stay ahead of it.

Sitetracker is the AI-native platform for infrastructure lifecycle management, covering project, construction, operations, and asset management in one system of record. Scout, our enterprise AI agent platform, is what sets us apart. Scout does the work, not just reports on it, and it stays grounded in the customer’s own data so the answers are trustworthy enough to act on. That is what holds up in an enterprise procurement review when a bolted-on chatbot does not.

You will be our go-to Strategic Account Executive for the Middle East territory. Your job is to grow revenue and to shape how Sitetracker leads the AI-native transformation of digital infrastructure across the Middle East. You will own a priority territory with strong product-market fit, backed by proven customer outcomes, a differentiated platform, and strong demand generation.

Our top performers work as enterprise advisors. They bring strategic thinking, curiosity, and real customer empathy. They own outcomes, not quotas. If you raise the bar, love winning new logos, and want autonomy, scale, and purpose, this is a role worth a serious look.

What You’ll Do

You will join a sales team that pairs start-up pace with enterprise ambition. This is a build role, not an inherited book of business. You will define and execute the go-to-market strategy for your territory, engage new prospects, and guide them through high-stakes decisions with precision and insight.

Every deal moves the industry forward, whether that is energising a new grid interconnection, standing up a data centre, upgrading a telecom network, or scaling EV charging. You will orchestrate complex buying journeys across large stakeholder groups, partner cross-functionally with product, marketing, and services, and earn the trust of executives on both sides. This is a quota-carrying role in a MEDDPICC environment, and it is also a chance to lead, to sell a genuinely differentiated platform, and to leave a mark.

You will be selling into a market that is actively rethinking how it uses AI. Part of the job is separating signal from hype: showing skeptical enterprise buyers what agentic AI grounded in their own operational data actually changes about how their teams work, and what it is worth.

The Skills You’ll Have Enterprise Sales

Demonstrates evidence of selling in the Middle Eastern markets
Strong evidence of success selling complex SaaS solutions across mid-market, large, and enterprise accounts, ideally in Telecom, Energy, or adjacent infrastructure sectors.
Can walk through, in detail, how you navigate a complex enterprise SaaS deal to a win and the role you personally play in it.
Won high-value SaaS deals ($300k+ ARR) by navigating complex buying centres and influencing executive stakeholders.
Knows when to bring in the right partners based on deal strategy.
Defines and executes territory plans against a named top-account list, including Sitetracker’s priority Middle Eastern accounts under our go-to-market strategy.
Executes within MEDDPICC or a comparable methodology, holding rigour and velocity across every cycle.

Consultative Sales

Researches effectively: understands how a target company makes money, where it aligns to our value proposition, and who the stakeholders are.
Drives the conversation around product and unique value, knows the proof points, and ties platform capability directly to business outcomes.
Builds credible business cases and ROI models for prospects, including the economics of AI-driven automation, not just software seats.
Plays back the financial impact of the solution and presents commercial offers anchored to that business case.
Acts as a challenger and trusted advisor by knowing the customer’s industry and business well.

Entrepreneurial Mindset

Runs the territory like its CEO. Owns the actions, owns the decisions, and moves with speed and urgency.
Builds and sustains a healthy (5x) pipeline and drives opportunities through the full cycle to a win.
Leads a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex cycles and creates alignment between our team and the customer’s.
Builds for the long term, focusing on durable deals that last.

Within 90 Days, You’ll:

Be Sitetracker certified, including a working command of how Scout is positioned and where it wins.
Understand Sitetracker’s business objectives and strategy.
Know your territory and be able to build territory, account, and opportunity strategy.
Be developing effective cross-functional relationships across the team.
Begin establishing your pipeline and take ownership of existing relationships and accounts.
Have command of the Sitetracker message and be able to tell our story to customers and prospects.
Run productive meetings that advance opportunities and accounts.

Within 180 Days, You’ll:

Be executing the Sitetracker sales process, including MEDDPICC qualification and documentation.
Have exceptional command of the message and the process.
Have your territory planned and your pipeline defined.
Be actively engaged with customers and prospects and on track to goal.

Within 365 Days, You’ll:

Look back on year one able to take pride in “getting it done” and “doing it right.”
Have hit your ARR and new-logo goals, delivered with quality, integrity, and respect.
Contribute to best practice by spotting improvements and taking the initiative to recommend and implement them.

About Sitetracker

Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.

However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.

We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.

Apply Now

Strategic Enterprise Account Executive (Middle East) Dubai

The Opportunity

What You’ll Do

Based in Dubai or Abu Dhabi, you will join a sales organization that pairs start-up pace with enterprise ambition. This is a build role, not an inherited book of business. You will define and execute the go-to-market strategy for your territory, engage new prospects, and guide them through high-stakes decisions with precision and insight.

The Skills You’ll Have Enterprise Sales

Demonstrates evidence of selling in the Middle Eastern markets
Strong evidence of success selling complex SaaS solutions across mid-market, large, and enterprise accounts, ideally in Telecom, Energy, or adjacent infrastructure sectors.
Can walk through, in detail, how you navigate a complex enterprise SaaS deal to a win and the role you personally play in it.
Won high-value SaaS deals ($300k+ ARR) by navigating complex buying centres and influencing executive stakeholders.
Knows when to bring in the right partners based on deal strategy.
Defines and executes territory plans against a named top-account list, including Sitetracker’s priority Middle Eastern accounts under our go-to-market strategy.
Executes within MEDDPICC or a comparable methodology, holding rigour and velocity across every cycle.

Consultative Sales

Researches effectively: understands how a target company makes money, where it aligns to our value proposition, and who the stakeholders are.
Drives the conversation around product and unique value, knows the proof points, and ties platform capability directly to business outcomes.
Builds credible business cases and ROI models for prospects, including the economics of AI-driven automation, not just software seats.
Plays back the financial impact of the solution and presents commercial offers anchored to that business case.
Acts as a challenger and trusted advisor by knowing the customer’s industry and business well.

Entrepreneurial Mindset

Runs the territory like its CEO. Owns the actions, owns the decisions, and moves with speed and urgency.
Builds and sustains a healthy (5x) pipeline and drives opportunities through the full cycle to a win.
Leads a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex cycles and creates alignment between our team and the customer’s.
Builds for the long term, focusing on durable deals that last.

Within 90 Days, You’ll:

Be Sitetracker certified, including a working command of how Scout is positioned and where it wins.
Understand Sitetracker’s business objectives and strategy.
Know your territory and be able to build territory, account, and opportunity strategy.
Be developing effective cross-functional relationships across the team.
Begin establishing your pipeline and take ownership of existing relationships and accounts.
Have command of the Sitetracker message and be able to tell our story to customers and prospects.
Run productive meetings that advance opportunities and accounts.

Within 180 Days, You’ll:

Be executing the Sitetracker sales process, including MEDDPICC qualification and documentation.
Have exceptional command of the message and the process.
Have your territory planned and your pipeline defined.
Be actively engaged with customers and prospects and on track to goal.

Within 365 Days, You’ll:

Look back on year one able to take pride in “getting it done” and “doing it right.”
Have hit your ARR and new-logo goals, delivered with quality, integrity, and respect.
Contribute to best practice by spotting improvements and taking the initiative to recommend and implement them.

About Sitetracker

Apply Now

Technical Account Manager New York, MC, Austin, TX

The Opportunity

Join us as a Technical Account Manager, where you’ll provide strategic guidance to our largest customers, directly driving adoption, retention, expansion, and annualized services growth. This is a career-defining opportunity to wield end-to-end strategic leverage, blending high-impact enterprise architecture with long-term account ownership. You won’t just oversee timelines—you’ll shape product strategy, lead customer transformations, and solve complex challenges without getting bogged down in reactive firefighting.

What You’ll Do

Historically, our customer-facing technical roles focused on foundational support. As Sitetracker has scaled, this position has evolved into a pivotal strategic advisory role, fundamentally impacting customer outcomes, retention, expansion, and services revenue. We are now intentionally seeking professionals who bring a robust blend of strategic consulting, technical leadership, change management expertise, and a proven ability to drive value realization. In this role, you will champion our most complex accounts, guiding them through sophisticated business and technology transformations, and contribute directly to the long-term growth of our annualized services business. You will operate as a trusted partner, proactively steering customers towards their desired business outcomes and ensuring their Sitetracker investment delivers maximum value.

The Skills You’ll Have Strategic Consulting & Value Leadership

You’ll provide examples of steering customers toward a recommended solution when their initial direction was unlikely to achieve desired outcomes.
You’ll demonstrate the ability to connect product capabilities to tangible business goals and operational improvements.
You’ll skillfully facilitate complex decision-making among diverse stakeholder groups.
You’ll provide evidence of influencing executive and operational stakeholders to change direction based on business value, resulting in measurable customer outcomes or expansion.
You’ll clearly articulate a repeatable framework for driving value realization and long-term customer success.

Technical & Solution Leadership

You’ll have directly or indirectly managed implementation teams, including solution architects, consultants, and engineers.
You’ll expertly explain basic architecture concepts, integration patterns, data flows, and platform considerations.
You’ll articulate the business implications of critical technical decisions.
You’ll independently facilitate sophisticated solution design discussions involving integrations, data architecture, and platform scalability.
You’ll demonstrate a strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices.

Organizational Change & Adoption Leadership

You’ll have experience supporting organizational change during technology implementations.
You’ll identify potential adoption risks and develop proactive mitigation strategies.
You’ll effectively facilitate stakeholder alignment and user readiness activities.
You’ll demonstrate a structured, repeatable approach to organizational change management.
You’ll coach executive sponsors and business leaders on how to effectively drive organizational change within their teams.

Growth Mindset, Initiative & Continuous Improvement

You’ll provide examples of identifying and implementing significant improvements without being explicitly directed to do so.
You’ll rapidly learn unfamiliar concepts and apply them effectively within a reasonable timeframe.
You’ll proactively address risks or opportunities before they escalate into larger issues.
You’ll consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond the scope of your assigned responsibilities.
You’ll provide examples where you created new approaches, frameworks, or best practices that were subsequently adopted by customers, teams, or the organization.

Within 90 Days, You’ll

Develop a foundational multi-quarter Technical Account Plan for each of your core accounts, bridging architectural strategy with initial operational goals.

Establish a continuous cadence for logging key technical trade-offs and updating architectural state changes immediately as customer systems evolve.

Begin serving as a Strategic Advisor, providing initial consulting and solution leadership for critical customer transformation initiatives.

Within 180 Days, You’ll

Lead structured quarterly technical syncs with customer stakeholders, validating that their system reality still aligns with their business objectives.

Proactively identify adoption risks and guide customers through change management, ensuring new processes and behaviors are successfully adopted.

Drive sound solution decisions by evaluating tradeoffs and directing solution architects and engineers, connecting technical choices to measurable business outcomes.

Within 365 Days, You’ll

Own the long-term architectural strategy for your core accounts, consistently maximizing value realization and driving annualized services growth.

Influence executive-level product strategy by providing valuable customer insights and recommendations.

Serve as the indispensable trusted advisor for your customers, guiding them through complex business and technology transformations that yield significant, measurable success.

Apply Now

UX Data Scientist New Delhi

The Opportunity

As a Senior Data Scientist on the Design team, you will play a pivotal role in transforming how some of the world’s most critical infrastructure companies operate. The experiences you shape for both humans and agents will directly influence how complex projects are planned, deployed, and managed at scale.

We are rethinking what excellent UX means in an agentic world. When the interface is a model, the quality of the experience is no longer carried primarily by pixels and flows — it is carried by behavior. What the agent retrieves, what it decides, what it says, when it refuses, and how reliably it does all of that across thousands of real situations. Those are measurement problems, experimentation problems, and evaluation problems. They are your problems.

This role is ideal for someone who combines statistical rigor with a strong builder mentality — someone energized by ambiguity, fluent in model behavior, and obsessed with what “good” actually means and how to prove it. You will set the standard for how agent experiences are designed, instrumented, and held to a quality bar at Sitetracker — hands-on, technically deep, and relentlessly connected to customer outcomes.

You will be embedded in a scrum team — designing, measuring, and delivering alongside Engineering and Design on a day-to-day basis. You will own day-to-day decisions for your experience area, mentor others on rigor and method, and ship to production. For someone who wants to build, measure, and elevate the craft around them, this is the role.

The Skills You’ll Have

Act with Agency

Thrive in fast-moving environments and deliver high-impact outcomes at pace
Independently identify ambiguous challenges and take ownership of driving them to resolution
Champion new ideas, influence stakeholders, and rally support around strategic initiatives
Identify workflows where AI tools and emerging technologies accelerate delivery, and make
building the default way you work

Measurement, Experimentation, and Evaluation

Define what “good” means for an agentic experience and turn it into metrics, evals, and datasets that hold up under scrutiny
Design and analyze experiments — A/B tests, holdouts, shadow runs — with correct sizing, clean reads, and honest conclusions
Build offline and online evaluation systems for LLM behavior across correctness, grounding, safety, tone, and latency
Apply statistical and ML fluency to real, messy production behavior — distinguishing signal from noise and root cause from symptom

Agentic UX and Behavior Design

Turn complex enterprise workflows into agent experiences people can actually use without training
Design context architecture, decision paths, and communication patterns, and reason about how they shape behavior across the full input distribution
Work directly with customers — running pilots, mining usage, and iterating based on how they actually behave, including customers with complex needs or in delicate situations
Make tradeoff decisions across user needs, agent behavior, technical constraints, and business goals, and connect those decisions to commercial outcomes

Competitive & Market Awareness

Maintain running awareness of the competitive landscape across multiple verticals
Identify gaps and opportunities and produce analysis that connects to product and behavior decisions
Track market trends, adjacent products, and emerging tools, connecting what’s happening in the market to what Sitetracker should be doing
Regularly contribute to competition and industry Slack channels with substantive observations

Within 90 Days, You’ll:

Collaborate regularly with product management, design, and engineering peers, and have met key stakeholders across the departments you work with
Be on the phone with customers, learning their workflows, pain points, and how they use Sitetracker and Scout. Know the personas and subverticals
Deliver work to your scrum team — pushing code, building instrumentation and evals, and demonstrating the builder standard
Be able to confidently demo Sitetracker’s core product in your area and give a solid cross-product demo
Stand up baseline evals and quality tracking for your area in Watch, and establish what you don’t yet measure
Begin mentoring others and providing substantive feedback in reviews

Within 180 Days, You’ll:

Lead the successful delivery of high-impact agent experiences across complex enterprise workflows
Own day-to-day decisions for your experience area independently, establishing leading indicators and making tradeoff decisions confidently
Architect Scout graphs and design sophisticated AI interactions, owning a comprehensive eval suite and tracking quality over time
Design and run experiments on real agent behavior, and run customer betas and previews independently — including with customers who have more complex needs or stronger opinions
Actively mentor others and raise the bar through consistent, high-quality reviews of evals, experiments, and agent designs
Contribute meaningfully to shared evaluation infrastructure and establish higher standards for quality measurement in your domain

Within 365 Days, You’ll:

Point to product successes you have driven that have directly contributed to commercial outcomes
Be recognized as an expert in your domain — people across the org come to you when they need to understand your experience area or how its quality is measured
Ship code confidently to production, build the instrumentation and evals that keep quality honest, and operate as a true peer with engineering
Be trusted with the most complex customer situations and maintain relationships with key customers that you built and maintain on your own
Shape direction across multiple projects with well-reasoned, evidence-backed positions that influence the roadmap
Set the pace for delivery in your domain and make others faster by reducing ambiguity early

Apply Now

Career Opportunities

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