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Explore available roles at Sitetracker and join the team. See the job applicant policy here.
The Skils You’ll Have:
- Operational Discipline & Consistency
- Build and follow a consistent daily rhythm to drive pipeline generation and CRM hygiene
- Use time-blocking and focused outreach methods to hit high-volume targets
- Demonstrate follow-through on multi-touch outreach campaigns with measurable results
- Log activity and outcomes meticulously to create visibility and enable coaching
- Maintain clean Salesforce records and proactively flag blockers or risks
- Outbound Prospecting Excellence
- Drive outbound pipeline creation using a mix of phone, email, and social touchpoints
- Execute persona-driven messaging that resonates across geographies
- Customize outreach for Tier 1 accounts and apply insights to scale for Tier 2/3
- Partner with AEs on account strategy to deliver personalized outreach sequences
- Track and analyze response patterns to iterate and improve outreach effectiveness
- Resilience & Mindset
- Maintain momentum and positivity through high-rejection outreach environments
- Rebound from challenges by leveraging data and coaching for continuous improvement
- Lean into discomfort and drive impact during uncertain or ambiguous situations
- Build mental stamina and structure that sustains performance over time
- Target & KPI Accountability
- Consistently exceed quota and activity metrics through focused execution
- Demonstrate a strong sense of ownership and pride in hitting and surpassing goals
- Adjust approach based on pipeline coverage, conversion trends, and feedback loops
- Proactively surface opportunities to improve systems, messaging, or workflows
Within 90 days, You’ll:
- Ramp to full productivity with a structured, repeatable prospecting rhythm
- Own outreach for your assigned region and collaborate closely with sales leaders
- Deliver pipeline against monthly targets with precision and urgency
- Demonstrate accountability through clean Salesforce tracking and proactive updates
- Begin influencing team strategy through feedback and performance insights
Within 180 days, You’ll:
- Exceed pipeline goals through creative outbound strategies and consistent execution
- Establish yourself as a trusted partner to your AE and regional sales team
- Actively contribute to refining messaging, plays, and processes
- Identify and overcome barriers in specific markets or verticals
- Take the initiative to lead mini-projects or best practice sharing sessions
Within 365 days, You’ll:
- Become a bar-raising performer, consistently hitting top quartile performance
- Influence SDR playbooks and prospecting strategy
- Mentor new hires or contribute to team training and enablement
Within 90 Days, You’ll:
- Deliver integration solution design for at least one active cross-functional project.
- Build strong working relationships with product, engineering, and key external vendors.
- Conduct architectural reviews for current integration workflows and propose improvements.
- Act as a technical thought partner during early-stage discovery on upcoming initiatives.
Within 180 Days, You’ll:
- Lead the end-to-end architecture and delivery guidance for multiple concurrent integration projects.
- Drive consistency in technical standards across all integration designs and documentation.
- Actively influence technical alignment and strategy with at least two external system vendors.
- Be recognized as a go-to authority on integration best practices within the team.
Within 365 Days, You’ll:
- Establish and enforce scalable integration architecture frameworks across the organization.
- Mentor junior architects and engineers on integration strategy and execution.
- Deliver measurable performance improvements across key systems through thoughtful integration design.
- Lead cross-functional post-mortems and incorporate learning into future solution architecture.
The Opportunity
As a Manager of FDE, you’ll hit the ground running and make an immediate impact by driving high-visibility projects that push the business forward. You will play a key role in building scalable, user-friendly solutions that power critical business operations while architecting enhancements that drive growth and automate complex workflows. As a hands-on technical expert, you will solve complex technical challenges and leverage the full potential of Force.com to deliver high-impact results. You will manage agile pod velocity and quality by collaborating cross-functionally to design, develop, and optimize custom Salesforce applications that improve how we engage with our customers and drive revenue. Acting as a coach and mentor, you will provide the autonomy and support for your team to build real solutions with real impact, fostering an environment that values innovation and growth. Finally, you will serve as a bridge between technical and business functions, strategizing and analyzing work that shapes the future of the product and the company.
The Skills You’ll Have
- Design and deliver complex technical architectures on the Salesforce/Force.com platform to solve unique infrastructure challenges.
- Directly engage in high-level solutioning and coding to ensure the scalability and performance of customer deployments.
- Step in as a technical lead for high-stakes projects, ensuring architectural integrity and best practices.
- Manage a high-performing engineering pod, ensuring consistent sprint velocity and on-time delivery of features.
- Implement rigorous quality assurance and code review standards to minimize technical debt and deployment errors.
- Optimize internal processes and agile methodologies to increase team efficiency and project transparency.
- Mentor junior and senior engineers, fostering their technical growth and professional development within the FDE organization.
- Act as the primary escalation point to resolve complex technical blockers, ensuring the team remains productive and focused.
- Create a culture of continuous learning by sharing architectural insights and technical best practices across the team.
- Partner with Technical Account Managers (TAMs) and Business Analysts (BAs) to translate complex business requirements into technical specifications.
- Communicate technical constraints and possibilities clearly to non-technical stakeholders to manage expectations and drive value.
- Bridge the gap between customer needs and engineering execution, ensuring every technical solution delivers measurable business impact.
Within 90 Days, You’ll:
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Complete Sitetracker product training and gain a deep understanding of our core architecture and deployment workflows.
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Establish strong working relationships with your pod members and cross-functional partners in Product and Customer Success.
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Assume full management of the FDE pod’s backlog and begin leading daily stand-ups and sprint planning sessions.
Within 180 Days, You’ll:
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Successfully lead the pod through a major platform enhancement or high-visibility customer deployment project.
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Implement a measurable improvement in pod velocity or code quality through process optimization or automation.
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Conduct career development planning for all direct reports, identifying clear growth paths for each engineer.
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Work with customers to gather requirements and be able to explain your solutions in a simplified non technical way
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Determine the best path to architect solutions and build out enhancements
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Act as the team representative for core features that you have developed
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Develop Lightning Web Components and build out full scale applications for customer use
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Work with customers to gather requirements and be able to explain your solutions in a simplified non technical way
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Ramp up new hires and begin participating in the new hire interview process
Within 365 Days, You’ll:
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Become a recognized technical authority within the company, influencing the broader FDE strategy and product roadmap.
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Scale the capabilities of your pod to handle increasingly complex and large-scale global infrastructure deployments.
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Achieve a high level of team retention and engagement through consistent coaching and technical leadership.
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Contribute customizations and standardizations to the core product
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Develop on the core product for customer suggested features
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Build, architect, and maintain existing and new features for customer functionality
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Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker product
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Contribute customizations and standardizations to the core product. Develop on the core product for customer suggested features
The Skills You’ll Have:
- Resource Planning & Skills Management
- Maintain and update resource allocation recommendations for project schedules and assignments.
- Coordinate assignments of project delivery teams with upcoming projects and skills required.
- Facilitate and coordinate resource planning across regions
- Monitor utilisation targets and flag resource conflicts.
- Coordination of Partner resources
- Project Creation and Tracking
- Set up new projects in our project management/ERP system accurately and on time.
- Maintain project records, budgets, and billing milestones.
- Support Implementation Managers with project data accuracy.
- Billing & Finance Support:
- Basic knowledge of time-tracking and expense reconciliation.
- Collect, validate, and prepare Implementation Time & Materials billing & subscription overages information supplied to finance for invoicing.
- Reconcile time entries and expenses.
- Support Finance to ensure timely, accurate invoicing.
- Process Support & Reporting
- Follow standard operating procedures for project creation, billing, and resource planning.
- Help identify process gaps and propose improvements.
- Produce scheduled reports on resource utilisation, project status, and billing.
- Technology:
- Comfort with Google Sheets and Microsoft Excel for tracking and reporting.
- Proficiency with Salesforce (Opportunities, Reports, Dashboards) and/or Certinia (FinancialForce) is a plus
- Professional Qualities:
- Strong organisational skills and the ability to manage multiple tasks at once.
- Collaborative, with excellent communication skills to work across the Delivery, Finance, and Operations teams.
- Analytical mindset with a focus on accuracy and process improvement.
Within 90 Days, You’ll:
- Complete onboarding and systems training.
- Learn internal processes for project setup, billing, and resource planning.
- Accurately create new projects in the system with supervision.
- Begin supporting time-entry validation and data cleanup.
- Transition into facilitating the Monthly Subscription overages process
Within 180 Days, You’ll:
- Independently manage project creation requests, monitor resource allocations, and resolve conflicts with high accuracy.
- Support monthly T&M billing cycles and subscription overages processes, ensuring data is accurate and delivered on time.
- Produce standard resource and billing reports and serve as the primary point of contact for related questions.
- Demonstrate ownership of assigned operational workflows and consistently maintain minimal errors.
- Proactively suggest and assist in implementing process improvements to enhance efficiency and accuracy.
Within 365 Days, You’ll:
- Execute end-to-end project setup, resource planning, skills tracking/management, and billing processes with accuracy and accountability.
- Plan project resources effectively based on team skills and ensure nothing falls through the cracks by being reliable and responsive.
- Develop and enhance reporting outputs, providing actionable insights that support data-driven leadership decisions.
- Drive data quality and process automation by identifying issues and recommending scalable improvements; demonstrate confidence using Salesforce, Certinia, and other internal systems.
- Partner with the Operations Manager on strategic initiatives, represent the Operations team in cross-functional projects, and support process redesigns, tool upgrades, or system integrations.
Within 90 Days, You’ll:
- Become familiar with our internal tools and Product Playbook
- Gain a strong technical understanding of the Sitetracker product and capabilities
- Be able to articulate the value Sitetracker provides to our customers, the problems we solve, the people we solve them for, and the market segments we’re in
- Become Sitetracker Certified to gather a breadth of knowledge of the entire Sitetracker product, even beyond the area that you own
- Inherit the current roadmap for your product area and begin collaborating with your Scrum team to ensure the continuous delivery of value as you become integrated within the Sitetracker Product Team
- Have built working relationships with cross-functional teams such as Sales, Implementations, Customer Success, and Marketing
Within 180 Days, You’ll:
- Establish lines of communication with customers and engage in activities such as roadmap reviews, customer feedback sessions, and discovery interviews
- Become the go-to person for Engineering, Product Design, and Product Marketing for your product area
- Collaboratively define a roadmap that shows how your product area is likely to evolve over the next year
- Be deeply involved in product discovery, uncovering and validating business problems, and iteratively defining solutions
- Drive the delivery of several current roadmap items
Within 365 Days, You’ll:
- Be a subject matter expert in the market, our business, and our product
- Have guided the company through an entire end-to-end product development cycle–identifying and validating a market problem, defining success, incorporating it into the roadmap, iteratively defining the right solution, leading engineering through the development of features, launching new capabilities to market, observing and measuring the results, communicating our progress to the company, and releasing follow-on product improvements needed to confirm we’ve hit our goal
- Have strong working relationships with all the cross-functional teams in the company that allows you to rapidly deliver new ideas and features
- Have visibly and measurably levelled up our Product Management operational excellence
The Skills You’ll Have:
- Resource Planning & Skills Management
- Maintain and update resource allocation recommendations for project schedules and assignments.
- Coordinate assignments of project delivery teams with upcoming projects and skills required.
- Facilitate and coordinate resource planning across regions
- Monitor utilisation targets and flag resource conflicts.
- Coordination of Partner resources
- Project Creation and Tracking
- Set up new projects in our project management/ERP system accurately and on time.
- Maintain project records, budgets, and billing milestones.
- Support Implementation Managers with project data accuracy.
- Billing & Finance Support:
- Basic knowledge of time-tracking and expense reconciliation.
- Collect, validate, and prepare Implementation Time & Materials billing & subscription overages information supplied to finance for invoicing.
- Reconcile time entries and expenses.
- Support Finance to ensure timely, accurate invoicing.
- Process Support & Reporting
- Follow standard operating procedures for project creation, billing, and resource planning.
- Help identify process gaps and propose improvements.
- Produce scheduled reports on resource utilisation, project status, and billing.
- Technology:
- Comfort with Google Sheets and Microsoft Excel for tracking and reporting.
- Proficiency with Salesforce (Opportunities, Reports, Dashboards) and/or Certinia (FinancialForce) is a plus
- Professional Qualities:
- Strong organisational skills and the ability to manage multiple tasks at once.
- Collaborative, with excellent communication skills to work across the Delivery, Finance, and Operations teams.
- Analytical mindset with a focus on accuracy and process improvement.
Within 90 Days, You’ll:
- Complete onboarding and systems training.
- Learn internal processes for project setup, billing, and resource planning.
- Accurately create new projects in the system with supervision.
- Begin supporting time-entry validation and data cleanup.
- Transition into facilitating the Monthly Subscription overages process
Within 180 Days, You’ll:
- Independently manage project creation requests, monitor resource allocations, and resolve conflicts with high accuracy.
- Support monthly T&M billing cycles and subscription overages processes, ensuring data is accurate and delivered on time.
- Produce standard resource and billing reports and serve as the primary point of contact for related questions.
- Demonstrate ownership of assigned operational workflows and consistently maintain minimal errors.
- Proactively suggest and assist in implementing process improvements to enhance efficiency and accuracy.
Within 365 Days, You’ll:
- Execute end-to-end project setup, resource planning, skills tracking/management, and billing processes with accuracy and accountability.
- Plan project resources effectively based on team skills and ensure nothing falls through the cracks by being reliable and responsive.
- Develop and enhance reporting outputs, providing actionable insights that support data-driven leadership decisions.
- Drive data quality and process automation by identifying issues and recommending scalable improvements; demonstrate confidence using Salesforce, Certinia, and other internal systems.
- Partner with the Operations Manager on strategic initiatives, represent the Operations team in cross-functional projects, and support process redesigns, tool upgrades, or system integrations.
- Configure modules and implement automation using Salesforce flows.
- Develop and implement approval processes, validation rules, and reports.
- Perform data migration using Data Loader and advanced Excel (VLOOKUP, Pivot tables).
- Understand custom metadata types and managed packages.
- Strong verbal and written communication skills.
- Ability to engage with customers and internal teams throughout project delivery.
- Manage multiple tasks with attention to detail in a fast-paced environment.
- Consistently deliver quality outcomes under tight deadlines.
- Salesforce Certified Administrator (or ability to achieve in 6 months).
- Sitetracker Certification post-training.
Within 90 Days, You’ll:
- Achieve 85% utilization, ensuring billable efficiency and customer satisfaction
- Translate customer business requirements into detailed technical specifications.
- Assist in system architecture design for scalable solutions.
Within 180 Days, You’ll:
- Train others on how to use and configure the Sitetracker product.
- Manage configuration tasks across multiple projects concurrently.
- Lead customer meetings, ensuring adherence to deadlines and deliverables.
Within 365 Days, You’ll:
- Lead small to medium-sized implementations end-to-end, from solution design and requirements gathering to training and go-live.
- Train new specialists on Sitetracker implementation methodologies and technical concepts.
- Make critical implementation decisions autonomously
The Skills You’ll Have
- Technical Architecture & Platform Design
- Able to lead technical architecture for major product modules and design scalable, performant Salesforce solutions.
- Ensures architectural decisions align across Salesforce and complementary technologies like React Native and Spark.
- Evaluates technical risks and makes strategic trade-off decisions.
- Drives platform integration at scale, aligning data models and execution flows.
- Designs for extensibility, resilience, and long-term adaptability.
- Excellence in Salesforce Engineering & Platform Execution
- Develops and implements solutions using Apex, SOQL/SOSL, LWC, and Aura with deep platform knowledge.
- Optimises query performance, runtime execution, and governor limit consumption.
- Establishes and enforces coding standards and scalable design patterns.
- Builds secure, high-quality, maintainable code foundations.
- Implements comprehensive testing strategies, including performance and security validation.
- Technical Leadership & Mentorship
- Mentors engineers through hands-on guidance in debugging, refactoring, and architectural thinking.
- Models engineering excellence and elevates team capabilities.
- Promotes a culture of continuous learning and documentation.
- Facilitates knowledge-sharing sessions and technical deep dives.
- Guides teams to operate with stronger technical clarity and ownership.
- Product Collaboration & Cross-Functional Influence
- Collaborates with Product Managers to align scope, sequencing, and feasibility.
- Translates business objectives into well-formed technical execution plans.
- Produces clear technical design documentation for diverse audiences.
- Influences decision-making by advocating for scalable, customer-centric technical solutions.
- Ensures technical efforts directly support product outcomes and customer value.
Within 90 Days, You’ll:
- Develop a deep understanding of core Salesforce product modules and their execution patterns.
- Ramp fully into Sitetracker’s technology stack, architectural guidelines, and engineering principles.
- Deliver enhancements and fixes that demonstrate quality, speed, and architectural alignment.
- Contribute meaningful insight through code reviews and technical recommendations.
- Build strong working relationships across engineering, product, and design.
Within 180 Days, You’ll:
- Design, build, and release large-impact platform components or features.
- Serve as the primary technical reference for key modules in the stack.
- Lead incident investigations and drive preventative improvements.
- Identify areas of technical debt and initiate prioritised remediation efforts.
- Shape roadmap discussions by offering well-reasoned technical perspectives.
Within 365 Days, You’ll:
- Drive a significant technical or product initiative from initial concept through launch, adoption, and stability.
- Elevate team technical maturity through ongoing mentorship, code quality improvements, and process refinements.
- Improve system maintainability, scalability, and developer productivity through modernisation or re-architecture efforts.
- Reduce defects and accelerate development velocity through improved engineering practices.
- Become a domain expert in the industries served (telecom, EV, renewables, utilities), applying that knowledge to system design and product evolution.
Within 90 Days, You’ll
- Take ownership of existing Salesforce DevOps pipelines and release processes
- Successfully support ongoing releases using SFDX-based, source-driven workflows
- Identify gaps, risks, and improvement areas in CI/CD and packaging strategies
- Establish trust with development and scrum teams through reliable delivery
Within 180 Days, You’ll
- Implement or optimize Unlocked Packages or 2GP strategies across teams
- Improve CI/CD pipeline performance, stability, and automation coverage
- Increase release frequency while reducing deployment errors and rollbacks
- Proactively prevent incidents through improved validation and monitoring
Within 365 Days, You’ll
- Drive Salesforce DevOps practices at scale across multiple scrum teams
- Enable high-confidence, high-frequency releases (more than two per month)
- Standardize DevOps documentation, workflows, and delivery patterns
- Act as a trusted DevOps leader influencing Salesforce engineering strategy
The Skill Set:
- UX Design & Problem Solving
- Demonstrates deep curiosity and ability to uncover users’ true needs
- Produces highly structured user flows, wireframes, and mockups
- Understands the end-user’s operational context, limitations, and goals
- Design workflows that eliminate friction and improve user clarity
- Shows a thoughtful design process in portfolio work
- Agency, Curiosity & Critical Thinking
- Takes initiative and self-directs without close supervision
- Investigates ambiguous problem spaces
- Asks thoughtful questions that clarify needs, constraints, and success outcomes
- Explores and uses modern design and AI tools
- Owns outcomes, not just tasks
- User Research
- Conducts interviews, usability testing, and workflow analysis
- Synthesises learnings and extracts actionable insights
- Shares findings that influence product direction
- Balances research depth with product velocity
- Works comfortably in ambiguous, discovery-heavy contexts
- UI Design & Visual Craft
- Creates clean, consistent, visually clear interfaces
- Pays strong attention to spacing, hierarchy, and detail
- Works within and contributes to a shared design system
- Demonstrates well-composed visual work in portfolio
- Designs for clarity and intuitive comprehension
- Design System Contribution
- Utilizes existing components effectively
- Contributes improvements and new patterns
- Documents design intent and component guidelines
- Advocates for consistency across UX surfaces
- Supports design scalability and shared standards
Within 90 Days, You’ll:
- Develop a strong understanding of Sitetracker users and workflows
- Contribute UX and visual design artefacts to feature development
- Participate in design reviews and implementation cycles
- Build collaborative working relationships across product and engineering
- Demonstrate independent problem exploration
Within 180 Days, You’ll:
- Lead design for mid-sized product features or verticals.
- Conduct and share research insights with cross-functional teams
- Proactively identify UX opportunities and improvements
- Contribute patterns or components to the design system
- Help improve the overall user experience through process insight
Within 365 Days, You’ll:
- Become the UX lead for a specific problem or product area
- Deliver end-to-end design from research through delivery
- Influence product direction based on user empathy and design reasoning
- Improve user workflows through thoughtful design iterationPartner with PMs on strategic design decisions and problem shaping
- Successfully supported enterprise software sales cycles from discovery to close
- Delivered compelling, value-based product demonstrations tailored to stakeholder needs
- Navigated technical evaluation processes including RFPs, security reviews, and POCs
- Translated customer requirements into scalable, real-world platform solutions
- Configure and architect customised solutions during the sales cycle
- Quickly learned new solutions and configured software environments independently
- Built, maintained, and customized demo environments for complex use cases
- Integrated enterprise systems (e.g., Salesforce, GIS) with technical credibility
- Demonstrated deep product knowledge that elevated stakeholder confidence
- Functioned as a solution architect across multiple high-value enterprise opportunities
- Ran complex sales opportunities in telecom, energy, utilities or across multiple different verticals/industries
- Connected industry trends to customer goals in discovery and solutioning
- Closed a variety of deals (Mid Market, Enterprise & strategic) with site- and asset-based operational complexity
- Anticipated challenges unique to large-scale infrastructure rollouts
- Acted as a regional authority on industry-specific use cases and best practices
- Tailors communications for different audience including C-level executives (business strategy) and IT/Operations/Architecture leadership (technical validation)
- Mapped platform functionality to financial and operational metrics
- Partners cross-functionally to align Sitetracker’s solution with customers strategic goals
- Operates with near complete autonomy, consistently delivering high quality, complex deliverables and driving consensus among internal stakeholders (Product, Sales, Services)
- Influences strategic outcomes beyond the technical solution alone
Within 90 Days, You’ll:
- Ramp on Sitetracker’s platform, SE methodology, and demo environments
- Lead technical discovery and solutioning on active opportunities
- Deliver your first tailored, value-based demo to a key prospect
- Collaborate with AEs to build regional sales strategies
- Shadow top performers and complete SE certification
Within 180 Days, You’ll:
- Own the full technical sales cycle for mid-to-large enterprise accounts
- Build reusable demo flows and technical assets that accelerate velocity
- Influence win strategy through technical close plans
- Partner with Product and Marketing to refine messaging based on field insight
- Contribute to internal training by sharing best practices and lessons learned
Within 365 Days, You’ll:
- Drive consistent impact in win rates, deal size, and cycle time
- Lead complex, multi-stakeholder deals from first touch to close
- Mentor new SEs and elevate team performance
- Shape product direction by providing structured customer feedback
- Be recognized as a strategic partner to Sales Leadership and Product
Within 90 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
The Skill Set
- Technical Expertise & Architecture
- Demonstrates deep proficiency in core programming languages and frameworks
- Understands modern design patterns and best-practice development approaches
- Writes extensible, test-friendly code
- Advocates for architectural improvements that benefit scalability and maintainability
- Understands how their component fits into the larger system
- Approaches debugging analytically, identifying issues across multiple layers
- Recognises knowledge gaps and actively seeks learning
- Leadership & Team Enablement
- Provides mentorship to junior engineers through pairing, guidance, and code reviews
- Shares knowledge openly and constructively
- Works effectively across cross-functional touchpoints — product, QA, DevOps, support
- Helps drive clarity during technical discussions and team execution
- Sets a collaborative tone rooted in humility and shared learning
- Quality & Customer Focus
- Learns the “why” behind requirements and user scenarios
- Builds software that supports real-world usage patterns — including offline and low-connectivity environments
- Leverages AI to surface edge-case conditions
- Writes code that reduces downstream testing risk and future defects
- Thinks empathetically about multiple product personas
- Communication & Influence
- Communicates clearly and succinctly in both written and verbal formats
- Adapts style based on audience — technical or business
- Asks clarifying questions when needed
- Able to present work and demo functionality to groups
- Easily understood regardless of medium — in-person or remote
Within 90 Days, You’ll:
- Ramp into the core product and engineering workflows
- Deliver development tasks independently with quality and timeliness
- Participate actively in code reviews and technical discussions
- Build a strong working rhythm with team members across engineering and productDemonstrate understanding of user contexts and personas
Within 180 Days, You’ll:
- Serve as a reliable contributor for medium-sized feature development
- Draft technical specification sections within design documentation
- Identify and reduce technical debt within your assigned areas
- Contribute to improving automated testing and reliability
- Mentor junior teammates consistently
Within 365 Days, You’ll:
- Become the go-to technical reference for specific parts of the platform
- Consistently deliver features from specification through release
- Help influence technical direction through feedback and perspective
- Improve developer experience through newer patterns, documentation, or tooling
- Demonstrate ownership of software quality and customer impact
The Skills You’ll Have:
- Technical Proficiency in Salesforce:
- Write high-quality, reusable, and thoroughly tested code for moderately complex features using Apex, LWC, and modern JavaScript frameworks.
- Apply your knowledge of Salesforce platform limits to design and build scalable solutions.
- Write and consume REST services and platform APIs to support complex integrations and workflows.
- Build and maintain robust automated test suites using modern frameworks like Jest and Playwright.
- Ownership & Impact:
- Take ownership of moderately complex features from technical design through to deployment, identifying and clearing blockers along the way.
- Proactively identify technical debt within your area of ownership and contribute to a plan for continuous optimisation.
- Effectively estimate effort for technical solutions, balancing development speed with long-term quality and polish
- Communication:
- Communicates technical ideas clearly and effectively to both technical and non-technical peers.
- Confidently delivers engaging and well-structured technical presentations to diverse audiences, including large groups, by effectively conveying complex information, answering questions thoroughly, and maintaining audience interest.
- Listens attentively to others, responds appropriately to technical questions and discussions, and provides constructive feedback on the technical ideas and documentation of other engineers.
- Collaboration:
- Collaborates closely with the team to perform code reviews that follow Sitetracker coding standards.
- Ability to understand use cases and gather quick feedback from peers and stakeholders to build a better product.
- Leverage AI tools to increase productivity and build better products with the team.
Within 90 Days, You’ll:
- Become a productive contributor to the codebase and gain expertise in several modules of the Sitetracker product.
- Be fully ramped up on our technology stack and established design patterns.
- Deliver several key feature enhancements and bug fixes as a core member of your delivery team.
Within 180 Days, You’ll:
- Have successfully built and shipped a significant, customer-facing feature module from start to finish.
- Serve as a technical point of contact for the features and modules you have built during design and requirement sessions.
- Collaborate with customer-facing teams to effectively debug and resolve issues raised by users.
- Use your growing expertise to identify areas of technical debt and deliver an action plan to resolve it.
Within 365 Days, You’ll:
- Mentor new junior engineers and interns, helping them ramp up on development practices and team processes.
- Drive efficiencies in the team by advocating for and implementing improvements to our processes and coding standards.
- Develop a strong expertise in the industries we serve to better inform the software you build.
- Serve as a subject matter expert in several areas of the application, helping other teams solve complex problems.
This is a critical, career-defining opportunity to bridge the strategic gap between executive business vision and flawless technical execution for our most valued enterprise clients. You will serve as the elite technical authority, defining the architectural blueprint (“the How”) that prevents unscalable, fragmented code and ensures every complex integration aligns perfectly with our customers’ Value Validation Plans (VVPs). Join a team that is the tip of the spear for a modernized engineering engine, tackling high-stakes architectural challenges alongside a centralized development team.
What You’ll DoYou will operate as a continuous “technical co-founder” for our largest enterprise accounts, driving architectural strategy post-go-live. Your expertise will be integral to FDE Agile Pods, where you’ll design intricate solutions that efficiently consume delivery time within FDE Tiers or ETS hours, without the administrative burden of SOW budgets or implementation timelines. This role moves beyond project-based configurations, empowering you to solve the most complex, high-stakes architectural challenges and shape the long-term technical health and success of our global partners. You will be instrumental in modernizing our engineering engine, working with an elite centralized development team to build enterprise-grade SaaS solutions that set new industry benchmarks.
The Skills You’ll HaveEnterprise Systems Architecture & Blueprinting
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Design robust programmatic integrations and custom workflows for complex enterprise challenges.
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Produce highly detailed Technical Design Documents (TDDs) that enable developers to achieve near-zero defect rates in UAT.
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Articulate complex API integrations end-to-end, showcasing your profound design expertise.
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Introduce and champion advanced, scalable design patterns (e.g., event-driven architecture, microservices) to elevate our technical baseline.
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Ensure every architectural blueprint aligns seamlessly with customer Value Validation Plans (VVPs) for long-term stability and impact.
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Ability to roll up your sleeves and quickly ramp up to the Sitetracker product and how it is being leveraged by customers you work with.
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Be comfortable working in an AI enabled team and environment using tools like Cursor, Claude for day to day tasks like building design documentation, requirement documentation, code etc
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Able to quickly translate general AI concepts to Scout – Sitetracker’s own AI platform and roll out Scout to customers to solve for their business needs
Strategic Technical Consultation (The “Challenger”)
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Partner with Technical Account Managers (TAMs) to strategically translate executive business ROI into robust technical blueprints.
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Confidently challenge inefficient or highly custom customer requests, advocating for scalable and maintainable solutions.
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Propose simpler, declarative workarounds that achieve identical business KPIs while drastically reducing delivery hours.
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Act as a trusted “Technical Co-Founder” to enterprise executives, influencing their long-term technical strategy and vision.
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Articulate the complex ROI of technical solutions, such as an API payload, to non-technical C-suite leaders with compelling clarity.
Platform Governance & Post-Go-Live Stability
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Enforce rigorous coding, integration, and configuration standards for uncompromising long-term platform health.
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Adhere strictly to CI/CD pipelines and actively participate in code reviews, ensuring the highest code quality and integrity.
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Manage complex, live enterprise environments without introducing regressions or accumulating technical debt.
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Proactively build global governance frameworks and automated QA testing gates to elevate platform stability at scale.
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Implement zero-defect release protocols to protect mission-critical production environments and ensure continuous uptime.
Agile Pod Execution & Developer Guidance
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Operate seamlessly within FDE Agile Pods, translating architectural epics into actionable development stories.
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Effectively hand off intricate technical designs to the centralized development pool, ensuring clear understanding and alignment.
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Proactively unblock developers during sprints, ensuring consistent velocity and swift problem resolution.
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Act as a trusted technical mentor, guiding and elevating the expertise of the development team within your pod.
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Refine intake and handoff processes, quantifiably increasing development team sprint velocity and overall output efficiency.
Within 90 Days, You’ll
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Quickly ramp up and master existing complex functionality built over multiple years, leveraging this knowledge in customer interactions.
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Produce your first highly detailed Technical Design Documents (TDDs) for a strategic customer, contributing to successful Customer UAT with minimal defects.
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Begin actively partnering with TAMs to define preliminary migration strategies for legacy Tier 1 (ETS) customers.
Within 180 Days, You’ll
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Consistently deliver flawless TDDs, enabling your Agile Pod’s development pool to hit sprint velocity commitments with a near-zero defect rate.
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Successfully partner with TAMs to define and initiate the migration strategy for at least one legacy Tier 1 (ETS) customer onto the FDE Subscription model.
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Identify and begin architecting a major enterprise integration or advanced workflow with a clear path to reusability across top-tier accounts.
Within 365 Days, You’ll
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Become the definitive technical authority for Strategic (Tier 5) and Advanced (Tier 4) customers, consistently preventing architectural pitfalls and ensuring long-term scalability.
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Drive the successful migration of multiple legacy Tier 1 (ETS) customers, proving the massive value of dedicated, proactive architectural strategy and accelerating adoption of the new FDE Subscription model.
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Architect 3-5 major, templatized enterprise integrations, scripts, or advanced workflows, significantly increasing our Gross Margin through reusable intellectual property.
What You’ll Do
A Solution Architect at Sitetracker is responsible for designing and guiding the implementation of scalable, reliable solutions on Salesforce that meet customer business needs. They lead discovery with clients, translate requirements into clear technical designs, and ensure solutions align with platform best practices and constraints.
They act as the technical lead throughout delivery—overseeing build quality, providing guidance and troubleshooting, and ensuring the final solution aligns with the original design. The role also requires strong stakeholder engagement, presenting solutions, explaining trade-offs, and building trust with both business and technical teams.
Success in this role depends on deep Salesforce expertise, strong communication skills, and the ability to design solutions that balance scalability, cost, and long-term maintainability.
The Skill Set:
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
Within 60 days, You’ll:
- Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
The Skills You’ll Have
- You will drive a specific domain’s technical vision and architectural design, ensuring alignment with overarching architectural principles across various technology stacks.
- You will not be attached to any particular technology, and do not shy away from learning new technologies to solve problems.
- Ready to embrace Salesforce and expand your expertise, you’ll leverage your background in open-source cloud technologies and industry best practices to innovate and improve our product.
- You will design and implement robust, scalable solutions, leveraging deep expertise in agile programming, SOLID principles and Design patterns. Your focus will also be on security, performance, and maintainability.
- You will proactively identify and address technical debt and architectural bottlenecks, proposing and executing strategic action plans to improve codebase health and overall system adaptability.
- You will establish, champion, and rigorously enforce coding standards, design patterns, and best practices for the software development, including comprehensive testing strategies for non-functional requirements.
- You will lead and mentor technical teams, providing direct hands-on guidance, facilitating knowledge transfer, and fostering an environment of efficient collaboration, continuous improvement, and knowledge sharing.You will effectively collaborate with Product Managers and Designers to understand business outcomes, provide accurate effort estimations, challenge priorities, and ensure technical feasibility.
- You will develop comprehensive technical design documents, API documentation, and user stories, clearly articulating complex technical concepts to both technical and non-technical stakeholders.
- You will champion and implement continuous integration/continuous delivery (CI/CD) pipelines and Source-Driven Development practices to streamline our development lifecycle and optimise deployment efficiency.
What You’ll Achieve in Your First Year
- Within 90 Days, You’ll:
- Become an expert in the functionality and codebase of several core product modules, understanding execution flow, design patterns and their integration points within the broader tech stack.
- Acquire knowledge on Salesforce to the extent that you can start building solutions independently while applying your full-stack open-source experience to make it better.
- Complete your development plan, fully ramping up on our technology stack, established design patterns, and Sitetracker’s overarching architectural principles.
- Build strong relationships with your scrum team members, key local and international stakeholders, and relevant Product and Design counterparts.
- Deliver initial enhancements and bug fixes, demonstrating quick impact and adherence to established code quality standards.
- Actively participate in code reviews, providing constructive feedback that enhances team proficiency and aligns with defined standards.
Within 180 Days, You’ll:
- Successfully architect, build, and ship large, impactful modules and features, demonstrating adherence to scalability, performance, and maintainability requirements.
- Serve as a primary technical expert for key modules and features, actively leading architectural and design discussions during requirement and design sessions.
- Proactively identify technical debt and architectural bottlenecks within your domain, and propose and initiate strategic action plans to address them.
- Lead the team in conducting thorough root cause analyses for incidents and implementing preventative measures to mitigate recurrence.
- Collaborate effectively with Product Managers to provide technical input for prioritisation discussions and capacity planning for upcoming Program Increments.
Within 365 Days, You’ll:
- Successfully drove a major product initiative from concept to launch, showcasing seamless collaboration with Product Managers, Product Designers, and US-based counterparts, resulting in measurable customer adoption and business value.
- Demonstrably elevate your scrum team’s technical capabilities, actively mentoring senior engineers and introducing modern best practices that lead to improved velocity, code quality, and a reduction in post-release bugs.
- Measurably improve codebase health and scalability within your domain by successfully refactoring or re-architecting a critical component of the platform, resulting in tangible improvements like enhanced system performance, better developer productivity, or reduced maintenance overhead.
- Drive significant efficiencies within the team by championing process, coding standard improvements, and advocating for new technologies that enhance overall development effectiveness.
- Develop strong industry expertise in the sectors we serve, using this knowledge to inform and improve the software you develop, and serve as a primary subject matter expert for other teams in various areas of the application.
- Demonstrates strong evidence of success selling complex SaaS software solutions across mid size, large and enterprise businesses, preferably having sold in the Telecom & Energy industries
- Can clearly walk through in detail how to navigate key enterprise SaaS software deals to a successful win and the role you play within that
- Have covered any of the following markets: France, Benelux, DACH, Nordics, UKI, CEE, ME.
- Won high value SaaS deal ($300k + ARR) by navigating complex buying centers and influencing executive stakeholders
- Know when to engage the right partners based on the deal strategy
- Evidences defining and executing territory plans with a list of top accounts and can do this for Sitetracker’s 120 top accounts according to our go-to-market strategy.
- Executed flawlessly within a MEDDPICC or similar methodology, ensuring rigor and velocity across every deal cycle
- Strong approach to researching effectively, understands and aligns on how a target company aligns with the company value proposition, validates how the prospect generates revenue & identifies target stakeholders.
- Drives discussions around product and unique value proposition, knowing the proof points, specifically how product ties to business outcomes
- Evidences understanding of building business cases & ROIs for prospects.
- Executes using a consultative approach by gathering data & playing back the financial impact of the solution on the customer’s business and presents a commercial offer to a prospect tied directly to the business case justification.
- Acting as a challenger and a trusted advisor by knowing the customer’s industry and business
- Acting as if you are the CEO of your territory. Taking ownership of your actions and decisions, and working with speed and urgency to drive results.
- Strong ability in building and developing a quality and healthy (x5) pipeline and managing that pipeline of opportunities through the entire sales cycle to a successful win.
- Working with and Leading a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex sales cycles and create alignment between the internal and customer teams
- Building for tomorrow by focusing on creating long-term, sustainable deals that have a lasting impact.
Within 90 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with your assigned territory and create your territory, account, and opportunity strategy
- Begin establishing your pipeline and take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and successfully articulate our story to customers and prospects
Within 180 Days, You’ll:
- Be fully executing the Sitetracker sales process, including MEDDPICC-based qualification and documentation
- Have exceptional command of the Sitetracker message and be consistently applying it in the field
- Have your territory plan and pipeline defined and aligned with revenue goals
- Be deeply engaged with prospects and customers and on track to hit your KPIs
Within 365 Days, You’ll:
- Be looking back at your first year having made measurable impact through key wins and contributions
- Meet or exceed ARR and new logo goals, while embodying quality, integrity, and respect in execution
- Be a contributor to best practices by identifying and implementing improvements to sales strategy or process
- Have built strong cross-functional relationships that contribute to your and the company’s long-term success
- Demonstrates strong evidence of success selling complex SaaS software solutions across mid size, large and enterprise businesses in France & Benelux, preferably having sold in the Telecom & Energy industries
- Can clearly walk through in detail how to navigate key enterprise SaaS software deals to a successful win and the role you play within that
- Won high value SaaS deal ($300k + ARR) by navigating complex buying centers and influencing executive stakeholders
- Know when to engage the right partners based on the deal strategy
- Evidences defining and executing territory plans with a list of top accounts and can do this for Sitetracker’s 120 top accounts according to our go-to-market strategy.
- Executed flawlessly within a MEDDPICC or similar methodology, ensuring rigor and velocity across every deal cycle
- Strong approach to researching effectively, understands and aligns on how a target company aligns with the company value proposition, validates how the prospect generates revenue & identifies target stakeholders.
- Drives discussions around product and unique value proposition, knowing the proof points, specifically how product ties to business outcomes
- Evidences understanding of building business cases & ROIs for prospects.
- Executes using a consultative approach by gathering data & playing back the financial impact of the solution on the customer’s business and presents a commercial offer to a prospect tied directly to the business case justification.
- Acting as a challenger and a trusted advisor by knowing the customer’s industry and business
- Acting as if you are the CEO of your territory. Taking ownership of your actions and decisions, and working with speed and urgency to drive results.
- Strong ability in building and developing a quality and healthy (x5) pipeline and managing that pipeline of opportunities through the entire sales cycle to a successful win.
- Working with and Leading a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex sales cycles and create alignment between the internal and customer teams
- Building for tomorrow by focusing on creating long-term, sustainable deals that have a lasting impact.
Within 90 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with your assigned territory and create your territory, account, and opportunity strategy
- Begin establishing your pipeline and take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and successfully articulate our story to customers and prospects
Within 180 Days, You’ll:
- Be fully executing the Sitetracker sales process, including MEDDPICC-based qualification and documentation
- Have exceptional command of the Sitetracker message and be consistently applying it in the field
- Have your territory plan and pipeline defined and aligned with revenue goals
- Be deeply engaged with prospects and customers and on track to hit your KPIs
Within 365 Days, You’ll:
- Be looking back at your first year having made measurable impact through key wins and contributions
- Meet or exceed ARR and new logo goals, while embodying quality, integrity, and respect in execution
- Be a contributor to best practices by identifying and implementing improvements to sales strategy or process
- Have built strong cross-functional relationships that contribute to your and the company’s long-term success
- Demonstrates strong evidence of success selling complex SaaS software solutions across mid-size, large and enterprise businesses, preferably having sold in the Telecom & Energy industries
- Can clearly walk through in detail how to navigate key enterprise SaaS software deals to a successful win and the role you play within that
- Won high-value SaaS deal ($300k + ARR) by navigating complex buying centres and influencing executive stakeholders
- Know when to engage the right partners based on the deal strategy
- Evidences defining and executing territory plans with a list of top accounts and can do this for Sitetracker’s 120 top accounts according to our go-to-market strategy.
- Executed flawlessly within a MEDDPICC or similar methodology, ensuring rigor and velocity across every deal cycle
- Strong approach to researching effectively, understands and aligns on how a target company aligns with the company value proposition, validates how the prospect generates revenue & identifies target stakeholders.
- Drives discussions around product and unique value proposition, knowing the proof points, specifically how product ties to business outcomes
- Evidences understanding of building business cases & ROIs for prospects.
- Executes using a consultative approach by gathering data & playing back the financial impact of the solution on the customer’s business and presents a commercial offer to a prospect tied directly to the business case justification.
- Acting as a challenger and a trusted advisor by knowing the customer’s industry and business
- Acting as if you are the CEO of your territory. Taking ownership of your actions and decisions, and working with speed and urgency to drive results.
- Strong ability in building and developing a quality and healthy (x5) pipeline and managing that pipeline of opportunities through the entire sales cycle to a successful win.
- Working with and Leading a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex sales cycles and create alignment between the internal and customer teams
- Building for tomorrow by focusing on creating long-term, sustainable deals that have a lasting impact.
Within 90 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement