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The Opportunity
We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in EMEA. As a Customer Success Manager, you will work with customers at all stages of the customer journey – from implementation through go-live as they deploy and adopt the Sitetracker platform. As the customer’s main point of contact, you will demonstrate Sitetracker’s value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer’s goals and objectives. Working closely with all teams across Sitetracker, you will own customer onboarding, user adoption, customer advocacy (and more) to ensure the retention and growth of our customers.
The Skill Set:
- Adept at creating and executing a success plan, with a particular focus on identifying business outcomes and demonstrating business value for the customer
- Demonstrable experience working with mid-tier customers (ideally with an £100k – £500k annual contract value)
- Ability to work with customers across multiple industries
- A demonstrable history of working with senior stakeholders across your customer’s organisation
- Have the ability to identify, deliver and demonstrate a solution’s value to customers
- Ability to create and deliver a high-touch communication plans
- Technical aptitude and understanding of a deployed solution
- You are a self-starter and committed to personal development
- History of passion and enthusiasm for Customer Success
Within 60 Days, You’ll:
- Work with cross-functional teams to learn the Sitetracker product and capabilities
- Undertake internal certification to accelerate your product knowledge and onboarding
- Learn and adopt Sitetracker’s playbooks
- Work closely with Customer Success colleagues, and other teams, to establish yourself internally
- Meet and familiarise yourself with customers within your book of business
- Establish yourself and become the main point of contact with your customers
Within 180 Days, You’ll:
- Establish cadence and regular interaction with your customer base
- Be a trusted advisor and advocate for your customers
- Partner with your customer’s leadership to develop a blueprint for success
- Understand the customer’s business goals and objectives
- Identify and measure potential new KPIs for your customers
- Create an action plan to deliver against goals, KPIs, and functionality
- Align your customer goals with Sitetracker functionality and roadmap
- Identify additional revenue-generating opportunities
- Masterfully articulate the Sitetracker value proposition
- Ensure you have referenceable customers to support a wider global sales effort
- Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge
Within 365 Days, You’ll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors
- Continue to develop strategic account plans for your customers to support product expansion and ensure customer retention
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customisations, or enhanced product functionality
- Establish yourself as an integral part of the EMEA Customer Success team.
- Lead by example and welcome new CSMs as they join the team
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
We are looking for a native/fluent French speaking Enterprise Customer Success Manager to join our growing Customer Success team.
We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in EMEA. As a Customer Success Manager, you will work with customers at all stages of the customer journey – from implementation through go-live as they deploy and adopt the Sitetracker platform. As the customer’s main point of contact, you will demonstrate Sitetracker’s value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer’s goals and objectives. Working closely with all teams across Sitetracker, you will own customer onboarding, user adoption, customer advocacy (and more) to ensure the retention and growth of our customers.
The Skill Set:
- Professional working level efficiency communicating in French as a minimum
- Adept at creating and executing a success plan, with a particular focus on identifying business outcomes and demonstrating business value for the customer
- Demonstrable experience working with mid-tier customers (ideally with an £100k – £500k annual contract value)
- Ability to work with customers across multiple industries
- A demonstrable history of working with senior stakeholders across your customer’s organisation
- Have the ability to identify, deliver and demonstrate a solution’s value to customers
- Ability to create and deliver a high-touch communication plans
- Technical aptitude and understanding of a deployed solution
- You are a self-starter and committed to personal development
- History of passion and enthusiasm for Customer Success
Within 60 Days, You’ll:
- Work with cross-functional teams to learn the Sitetracker product and capabilities
- Undertake internal certification to accelerate your product knowledge and onboarding
- Learn and adopt Sitetracker’s playbooks
- Work closely with Customer Success colleagues, and other teams, to establish yourself internally
- Meet and familiarise yourself with customers within your book of business
- Establish yourself and become the main point of contact with your customers
Within 180 Days, You’ll:
- Establish cadence and regular interaction with your customer base
- Be a trusted advisor and advocate for your customers
- Partner with your customer’s leadership to develop a blueprint for success
- Understand the customer’s business goals and objectives
- Identify and measure potential new KPIs for your customers
- Create an action plan to deliver against goals, KPIs, and functionality
- Align your customer goals with Sitetracker functionality and roadmap
- Identify additional revenue-generating opportunities
- Masterfully articulate the Sitetracker value proposition
- Ensure you have referenceable customers to support a wider global sales effort
- Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge
Within 365 Days, You’ll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors
- Continue to develop strategic account plans for your customers to support product expansion and ensure customer retention
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customisations, or enhanced product functionality
- Establish yourself as an integral part of the EMEA Customer Success team.
- Lead by example and welcome new CSMs as they join the team
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker is looking for a Data Administrator who reports to the Customer Success Operations Manager and is responsible for driving data quality, management and collection.
This role uses data and technology to compile and capture critical data related to our growing number of customers and product use cases. Working and collaborating with other teams and CS Leaders, you will be their trusted partner in ensuring the data used for customer management, analysis and strategy planning is accurate, streamlined and consistently updated.
The Skill Set:
- High attention to detail while working in a fast-paced environment.
- Proficient in Excel, PowerPoint, Google Sheets, Google Slides, and Salesforce
- Data management
- Determine the timing and format for collecting and managing customer data within the Sitetracker data systems.
- Daily data compilation for KPIs analysis
- Independently build detailed data capture as per defined scope of requests
- Ability to identify data collection improvements (Automation, streamline, new data points etc)
- Cross collaboration within Sitetracker for data capture improvements
Within 60 Days, You’ll:
- Develop detailed understanding of the customer data sources within the Sitetracker data systems.
- Take ownership of the Customer KPI data compilation
- Develop and document data collection tracking and updating processes for increased accuracy and timeliness of the data.
Within 180 Days, You’ll:
- Increase the efficiency of data collection and accuracy
- Take operational ownership and be the go to expert and owner for all customer success related data
- Make recommendations on administrative and operational processes and tools to drive accountability in data collection
- Build Dashboard to easily review the timeliness of data updates and automate calls to action to update data
Within 365 Days, You’ll:
- Take full ownership of the automated data integration process
- Identify cross-functional processes that align customers’ data across teams for increased customer analysis.
- Analyze and streamline data captured in Sitetracker data Systems (reduce redundancy, add validations and increase automation)
- Work directly with Operations Manager to increase workflows and validations of System data collection functionality.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As an Education Consultant you will have the opportunity to work closely with some of the most forward thinking companies and make meaningful impact to the industries we service. This is a role within the Sitetracker Education team which provides services to the implementation and Product teams and reports to the Head of Education & Enablement.
In this role, you will leverage your knowledge of enterprise software education program planning, customer education training needs, change management protocols, and training delivery, cloud technologies (preferably with Salesforce). Expert level design and delivery for ILT, WBT, and On Demand training programs. You will work closely with our Implementation, Sales, Customer Success, EDS (Enhancement, Development, and Support) and Product teams to onboard our customers, support Sitetracker Certification, and ensure employees, customers, and partners achieve success on the Sitetracker platform.
The Skill Set:
- Demonstrated history of planning and delivering SaaS enterprise customer education rollouts (especially on force.com)
- Background as a lead instructor and curriculum designer for role-based end user training
- Ability to expertly design and deliver ILT and WBT training offerings (samples required)
- Relevant history in end user, train the trainer, certification workshop, and new release training
- Ability to engage/partner with Sitetracker global project management on training and change management activities and dependencies
- Ability to provide customers guidance in education best practices and aligning business outcomes to training activities
- Demonstrated ability to manage multiple projects and prioritize schedules
- Proactively communicate both internally and externally, including project risks, issues, or any information that may affect success
- Participate in cross-functional teams around product design, marketing events, etc.
- Create a positive work environment and culture by demonstrating superior attitude and work ethic ensuring the vision, values and culture of Sitetracker
- Professional language proficiency in English and one of the following preferred: German, French, or Spanish
- Able to travel domestically (15-20%)
Within 60 Days, You’ll:
- Monitor and learn the existing Sitetracker application by participating in the Sitetracker Certification program, existing customer training events, and shadow and support current training initiatives
- Leverage independent study with Sitetracker EDU to review education articles and videos to learn the OOTB product
- Co-teach training events, where applicable
- Leverage existing experience to identify areas of improvement within the existing process
- Understand the product and its features enough to demo the product to someone else on the team
Within 180 Days, You’ll:
- Develop sufficient technical knowledge of the Sitetracker platform to collaborate design ideas with solution architects on best practices/approaches based on user experience
- Provide guidance to the Sitetracker Implementation team on Education activities and offerings to best support a customer rollout
- Deliver bespoke customer training and Sitetracker Certification course(s) to customers
- Provide feedback to the project and product teams on application and design enhancements based on client interactions/feedback
Within 365 Days, You’ll:
- Identify expanded Education Offerings to span the prospect and customer lifecycle
- Develop a strong understanding of each of the verticals Sitetracker works with, being able to communicate to and solution for the specific challenges customers in those verticals face
- You will become Salesforce Administrator certified.
- Establish ownership of a program track with the EDU team.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As an Education Consultant you will have the opportunity to work closely with some of the most forward thinking companies and make meaningful impact to the industries we service. This is a role within the Sitetracker Education team which provides services to the implementation and Product teams and reports to the Head of Education & Enablement.
In this role, you will leverage your knowledge of enterprise software education program planning, customer education training needs, change management protocols, and training delivery, cloud technologies (preferably with Salesforce). Expert level design and delivery for ILT, WBT, and On Demand training programs. You will work closely with our Implementation, Sales, Customer Success, EDS (Enhancement, Development, and Support) and Product teams to onboard our customers, support Sitetracker Certification, and ensure employees, customers, and partners achieve success on the Sitetracker platform.
The Skill Set:
- Demonstrated history of planning and delivering SaaS enterprise customer education rollouts (especially on force.com)
- Background as a lead instructor and curriculum designer for role-based end user training
- Ability to expertly design and deliver ILT and WBT training offerings (samples required)
- Relevant history in end user, train the trainer, certification workshop, and new release training
- Ability to engage/partner with Sitetracker global project management on training and change management activities and dependencies
- Ability to provide customers guidance in education best practices and aligning business outcomes to training activities
- Demonstrated ability to manage multiple projects and prioritize schedules
- Proactively communicate both internally and externally, including project risks, issues, or any information that may affect success
- Participate in cross-functional teams around product design, marketing events, etc.
- Create a positive work environment and culture by demonstrating superior attitude and work ethic ensuring the vision, values and culture of Sitetracker
- Professional language proficiency in English and one of the following preferred: German, French, or Spanish
- Able to travel domestically (15-20%)
Within 60 Days, You’ll:
- Monitor and learn the existing Sitetracker application by participating in the Sitetracker Certification program, existing customer training events, and shadow and support current training initiatives
- Leverage independent study with Sitetracker EDU to review education articles and videos to learn the OOTB product
- Co-teach training events, where applicable
- Leverage existing experience to identify areas of improvement within the existing process
- Understand the product and its features enough to demo the product to someone else on the team
Within 180 Days, You’ll:
- Develop sufficient technical knowledge of the Sitetracker platform to collaborate design ideas with solution architects on best practices/approaches based on user experience
- Provide guidance to the Sitetracker Implementation team on Education activities and offerings to best support a customer rollout
- Deliver bespoke customer training and Sitetracker Certification course(s) to customers
- Provide feedback to the project and product teams on application and design enhancements based on client interactions/feedback
Within 365 Days, You’ll:
- Identify expanded Education Offerings to span the prospect and customer lifecycle
- Develop a strong understanding of each of the verticals Sitetracker works with, being able to communicate to and solution for the specific challenges customers in those verticals face
- You will become Salesforce Administrator certified.
- Establish ownership of a program track with the EDU team.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As an Education Consultant you will have the opportunity to work closely with some of the most forward thinking companies and make meaningful impact to the industries we service. This is a role within the Sitetracker Education team which provides services to the implementation and Product teams and reports to the Head of Education & Enablement.
In this role, you will leverage your knowledge of enterprise software education program planning, customer education training needs, change management protocols, and training delivery, cloud technologies (preferably with Salesforce). Expert level design and delivery for ILT, WBT, and On Demand training programs. You will work closely with our Implementation, Sales, Customer Success, EDS (Enhancement, Development, and Support) and Product teams to onboard our customers, support Sitetracker Certification, and ensure employees, customers, and partners achieve success on the Sitetracker platform.
The Skill Set:
- Demonstrated history of planning and delivering SaaS enterprise customer education rollouts (especially on force.com)
- Background as a lead instructor and curriculum designer for role-based end user training
- Ability to expertly design and deliver ILT and WBT training offerings (samples required)
- Relevant history in end user, train the trainer, certification workshop, and new release training
- Ability to engage/partner with Sitetracker global project management on training and change management activities and dependencies
- Ability to provide customers guidance in education best practices and aligning business outcomes to training activities
- Demonstrated ability to manage multiple projects and prioritize schedules
- Proactively communicate both internally and externally, including project risks, issues, or any information that may affect success
- Participate in cross-functional teams around product design, marketing events, etc.
- Create a positive work environment and culture by demonstrating superior attitude and work ethic ensuring the vision, values and culture of Sitetracker
- Professional language proficiency in English and one of the following preferred: German, French, or Spanish
- Able to travel domestically (15-20%)
Within 60 Days, You’ll:
- Monitor and learn the existing Sitetracker application by participating in the Sitetracker Certification program, existing customer training events, and shadow and support current training initiatives
- Leverage independent study with Sitetracker EDU to review education articles and videos to learn the OOTB product
- Co-teach training events, where applicable
- Leverage existing experience to identify areas of improvement within the existing process
- Understand the product and its features enough to demo the product to someone else on the team
Within 180 Days, You’ll:
- Develop sufficient technical knowledge of the Sitetracker platform to collaborate design ideas with solution architects on best practices/approaches based on user experience
- Provide guidance to the Sitetracker Implementation team on Education activities and offerings to best support a customer rollout
- Deliver bespoke customer training and Sitetracker Certification course(s) to customers
- Provide feedback to the project and product teams on application and design enhancements based on client interactions/feedback
Within 365 Days, You’ll:
- Identify expanded Education Offerings to span the prospect and customer lifecycle
- Develop a strong understanding of each of the verticals Sitetracker works with, being able to communicate to and solution for the specific challenges customers in those verticals face
- You will become Salesforce Administrator certified.
- Establish ownership of a program track with the EDU team.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker powers the rapid deployment of tomorrow’s infrastructure. The global leader in deployment operations management software, Sitetracker helps innovative companies like British Telecom, KPN, Segra, and Chargepoint manage millions of sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, smart cities, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the path to digital equity and a more sustainable future.
To continue our growth, we need to expand our sales team. This is your opportunity to be a part of an exceptional growth story.
As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing accounts within our core verticals. Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
The Skill Set
- You are able to define and execute territory account and sales plans
- Have a track record of closing enterprise level SaaS software deals
- Have sold and understand the importance of selling services along with the software
- You’re someone that has consistently met and exceeded quotas over the past 4-5 years
- Can demonstrate doing your own lead generation, qualification (prospecting, qualifying), managing and closing enterprise sales opportunities
- Have ideally worked for smaller companies/start ups
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline
- You are accustomed to highly complex buying-centers, understand the customer organization and and able to building/maintaining relationships required to drive large deals, often exceeding $1M ARR, to close
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams
Within 60 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
We are looking for an experienced Enterprise Customer Success Manager to join our growing Customer Success team. As an Enterprise Customer Success Manager, you will be working with customers at all stages of their lifecycle from implementation through go-live as they deploy and adopt the Sitetracker solution. Working closely with our customers, your key objective will be to demonstrate the value Sitetracker provides to an organisation by identifying, and enabling, their business drivers and objectives. You will ensure that Sitetracker’s capabilities support their long-term goals, enabling the customer to maximise their investment in the platform and see value from our solution. Working closely with all teams across Sitetracker, you will own customer on-boarding, user adoption, value realisation and customer advocacy to ensure long-term partnership and the retention of our customers.
The Skill Set:
- Experienced at creating and executing a success plan; with particular focus on identifying and demonstrating business value realisation for the customer
- The ability to explore customer’s business requirements or processes, and align them with Sitetracker functionality
- Demonstrable experience of engaging with new and existing stakeholders at all levels of an enterprise organisation, including the ‘C-Suite’
- Have the ability to create and deliver a high-touch communication plan
- Show a technical aptitude and understanding of a deployed solution
- Be a self-starter and show willing to pursue personal development
- Demonstrate passion and enthusiasm for customer success
Within 60 Days, You’ll:
- Work with cross-functional teams to learn the Sitetracker product and its capabilities
- Undertake internal certifications to accelerate your product knowledge and onboarding
- Learn and adopt Sitetracker’s playbooks
- Work closely with customer success, and other teams, to establish yourself internally
- Meet with customers within your territory
- Become the main point of contact for your customers
Within 180 Days, You’ll:
- Establish regular cadence and interaction with your customer base
- Become a trusted advisor and advocate for your customer
- Partner with your customer to develop a blueprint for success
- Understand the customer’s business goals and objectives
- Identify (potentially) new KPIs for the customer
- Align your customer goals with Sitetracker functionality
- Create an action plan on how to deliver against identified goals, KPIs and functionality
- Identify additional revenue-generating opportunities
- Be able to articulate the value of Sitetracker
- Ensure you have referenceable customers to support a wider sales effort
- Be a strong contributor (internally) and identify opportunities for process improvement
- Continue to develop your own Sitetracker product knowledge
Within 365 Days, You’ll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors
- Continue to develop a strategic account plan for your customers to support product expansion and ensure customer retention
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customisations, or enhanced product functionality
- Establish yourself as an integral part of the customer success team
- Lead by example and welcome new CSMs as they join the team
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
We are looking for a native/fluent French speaking Enterprise Customer Success Manager to join our growing Customer Success team.
We are looking for an experienced Enterprise Customer Success Manager to join our growing Customer Success team. As an Enterprise Customer Success Manager, you will be working with customers at all stages of their lifecycle from implementation through go-live as they deploy and adopt the Sitetracker solution. Working closely with our customers, your key objective will be to demonstrate the value Sitetracker provides to an organisation by identifying, and enabling, their business drivers and objectives. You will ensure that Sitetracker’s capabilities support their long-term goals, enabling the customer to maximise their investment in the platform and see value from our solution. Working closely with all teams across Sitetracker, you will own customer on-boarding, user adoption, value realisation and customer advocacy to ensure long-term partnership and the retention of our customers.
The Skill Set:
- Professional working level efficiency communicating in French as a minimum
- Experienced at creating and executing a success plan; with particular focus on identifying and demonstrating business value realisation for the customer
- The ability to explore customer’s business requirements or processes, and align them with Sitetracker functionality
- Demonstrable experience of engaging with new and existing stakeholders at all levels of an enterprise organisation, including the ‘C-Suite’
- Have the ability to create and deliver a high-touch communication plan
- Show a technical aptitude and understanding of a deployed solution
- Be a self-starter and show willing to pursue personal development
- Demonstrate passion and enthusiasm for customer success
Within 60 Days, You’ll:
- Work with cross-functional teams to learn the Sitetracker product and its capabilities
- Undertake internal certifications to accelerate your product knowledge and onboarding
- Learn and adopt Sitetracker’s playbooks
- Work closely with customer success, and other teams, to establish yourself internally
- Meet with customers within your territory
- Become the main point of contact for your customers
Within 180 Days, You’ll:
- Establish regular cadence and interaction with your customer base
- Become a trusted advisor and advocate for your customer
- Partner with your customer to develop a blueprint for success
- Understand the customer’s business goals and objectives
- Identify (potentially) new KPIs for the customer
- Align your customer goals with Sitetracker functionality
- Create an action plan on how to deliver against identified goals, KPIs and functionality
- Identify additional revenue-generating opportunities
- Be able to articulate the value of Sitetracker
- Ensure you have referenceable customers to support a wider sales effort
- Be a strong contributor (internally) and identify opportunities for process improvement
- Continue to develop your own Sitetracker product knowledge
Within 365 Days, You’ll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors
- Continue to develop a strategic account plan for your customers to support product expansion and ensure customer retention
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customisations, or enhanced product functionality
- Establish yourself as an integral part of the customer success team
- Lead by example and welcome new CSMs as they join the team
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker, named one of the best places to work for by USA today, is looking for ambitious and driven Enterprise Sales Development Representatives to add to our team. In this role, you will produce new sales leads to the sales pipeline by identifying, qualifying, and setting meetings for Account Executives acrossNorth America.
The Enterprise Sales Development Representative plays a key role in growing Sitetracker’s business. This is a unique opportunity to join a dynamic team in a fast-growing company and gain extensive experience and knowledge working closely with sales leaders, account executives and other revenue focused teams.
The Skill Set:
- History of lead generation or sales development.
- A self-starter with a proven track record of success and tenacity.
- Excellent communication, qualification, and objection handling skills.
- Positive and energetic phone presence, excellent listening and strong written communications skills.
- Team player who is truly passionate about software and technology.
- Innate hunger, self-motivation, and work ethic.
Within 60 Days, You’ll:
- Build on your knowledge of Sitetracker by working closely with the Sales Development team.
- Research prospective clients and acquire high-level contacts leveraging third-party databases and social networking sites.
- Prospect, educate, qualify, and develop sales ready leads and opportunities from lead generation activities and outbound cold calling into targeted accounts.
- Interact with prospects via telephone and email to uncover pain points, identify opportunities and generate interest.
Within 180 Days, You’ll:
- Perfect your knowledge of Sitetracker by becoming Sitetracker certified.
- Have formed a strong working relationship with the enterprise sales team and the individual Account Executives you will be supporting.
- You’re fully ramped and maintaining a healthy pipeline.
- Have sourced at least one deal that has closed at the company.
Within 365 Days, You’ll:
- Continue to learn the nuances of enterprise sales.
- Understand the various approaches and complexities to enterprise sales.
- Use your experience and success to help mentor other Sales Development Representatives.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
At Sitetracker, we are in the process of reinventing our product from the ground up.
Based out of our office in Bangalore for 2-3 days a week, we’re looking for a Lead Product Designer who can be both the Design leg in the Trio, and take on a leadership role within the India design team.
As a Lead Product Designer at Sitetracker, you will own a vertical/product area along with the other members of your trio: a Product Manager and Tech Lead. Together, you are involved in decisions from day one through launch. Your work will move our product in the direction you believe is best.
As a Team Lead, you will guide less experienced designers on the team, guiding them to use the right tools and techniques to solve users’ problems, and ensuring that their work is meeting a standard of excellence. You will be in close contact with the US team, forming an essential part of the bridge between the two halves of the team.
For this role, we need someone who has a deep drive to understand complex problems, who finds creative ways to learn the users’ needs and experiences, who finds creative and elegant solutions to those problems – and who can bring their team and the wider organization with them on that journey. We need someone who is organized, proactive, and extremely communicative.
The Skill Set:
- Effectively lead discussions and design activities with team members and partners
- Effectively manage multiple projects and negotiate competing priorities with product and engineering peers
- Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity
- Articulate design decisions effectively
- Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira
- Work with various design systems and languages
- Have a strong eye for aesthetics
- Apply basic understanding of User Research methodologies
- Apply experience with information architecture, requirements synthesis, and new product explorations
- Work with a distributed North American team
Within 60 Days, You’ll:
- Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
- Start formulating user and customer personas for your space
- Design and iterate on ideas with product managers and stakeholders
- Lead brainstorming and early feature discovery sessions with your product and engineering peers
- Create final designs, and test them with internal and/or external users
- Stay involved in the development of a feature from conceptualization to code-complete
- Complete your own audit of you product area and identify areas of improvement
- Familiarize yourself with Salesforce Lightning Design System
Within 180 Days, You’ll:
- Conduct usability testing and research sessions with your product peer
- Become a trusted partner for your product peer, and our customers
- Build relationships within our company and with our customers
- Be able to articulate the value Sitetracker provides our customers and across various market segments
- Collaborate on improving our design and product processes
- Ship a new product to all of our customers
- Contribute to our young design system
Within 365 Days, You’ll:
- Become the most vocal advocate for our customers in your product segment
- Document best practices and educate your team, and the company as to what they are
- Drive efficiencies in the team by understanding the business needs and engineering constraints
- Define design standards you’ve implemented in your product area to help scale our designs
- Drive the product roadmap by actively participating in every phase of the product development cycle
- Understand application of new technologies to support business processes and overall user experience
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service.
You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to the world’s premier cloud platform – Force.com. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Attack timelines and deliverables to ensure project goals are met
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Thrive in a dynamic and customer-focused environment
- Lead small teams to achieve technical initiatives
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
- Manipulate and conduct data analysis on large data sets; generally through advanced use of Microsoft Excel
Within 60 days, You’ll:
- Develope a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Provide thoughtful, practical solutions to customer needs
- Occasionally need help designing a solution, but are not afraid to ask for assistance when stuck
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service.
You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to the world’s premier cloud platform – Force.com. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Attack timelines and deliverables to ensure project goals are met
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Thrive in a dynamic and customer-focused environment
- Lead small teams to achieve technical initiatives
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
- Manipulate and conduct data analysis on large data sets; generally through advanced use of Microsoft Excel
Within 60 days, You’ll:
- Develope a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Provide thoughtful, practical solutions to customer needs
- Occasionally need help designing a solution, but are not afraid to ask for assistance when stuck
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service.
You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to the world’s premier cloud platform – Force.com. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Attack timelines and deliverables to ensure project goals are met
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Thrive in a dynamic and customer-focused environment
- Lead small teams to achieve technical initiatives
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
- Manipulate and conduct data analysis on large data sets; generally through advanced use of Microsoft Excel
Within 60 days, You’ll:
- Develope a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Provide thoughtful, practical solutions to customer needs
- Occasionally need help designing a solution, but are not afraid to ask for assistance when stuck
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service.
You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to the world’s premier cloud platform – Force.com. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Attack timelines and deliverables to ensure project goals are met
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Thrive in a dynamic and customer-focused environment
- Lead small teams to achieve technical initiatives
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
- Manipulate and conduct data analysis on large data sets; generally through advanced use of Microsoft Excel
Within 60 days, You’ll:
- Develope a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Provide thoughtful, practical solutions to customer needs
- Occasionally need help designing a solution, but are not afraid to ask for assistance when stuck
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service.
You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to the world’s premier cloud platform – Force.com. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Attack timelines and deliverables to ensure project goals are met
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Thrive in a dynamic and customer-focused environment
- Lead small teams to achieve technical initiatives
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
- Manipulate and conduct data analysis on large data sets; generally through advanced use of Microsoft Excel
Within 60 days, You’ll:
- Develope a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Provide thoughtful, practical solutions to customer needs
- Occasionally need help designing a solution, but are not afraid to ask for assistance when stuck
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service.
You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to the world’s premier cloud platform – Force.com. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Business Level/Professional/Native Italian Speaker
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Attack timelines and deliverables to ensure project goals are met
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Thrive in a dynamic and customer-focused environment
- Lead small teams to achieve technical initiatives
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
- Manipulate and conduct data analysis on large data sets; generally through advanced use of Microsoft Excel
Within 60 days, You’ll:
- Develope a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Provide thoughtful, practical solutions to customer needs
- Occasionally need help designing a solution, but are not afraid to ask for assistance when stuck
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service.
You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to the world’s premier cloud platform – Force.com. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Business Level/Professional/Native Italian Speaker
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Attack timelines and deliverables to ensure project goals are met
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Thrive in a dynamic and customer-focused environment
- Lead small teams to achieve technical initiatives
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
- Manipulate and conduct data analysis on large data sets; generally through advanced use of Microsoft Excel
Within 60 days, You’ll:
- Develope a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Provide thoughtful, practical solutions to customer needs
- Occasionally need help designing a solution, but are not afraid to ask for assistance when stuck
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service.
You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to the world’s premier cloud platform – Force.com. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Business Level/Professional/Native Spanish Speaker
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Attack timelines and deliverables to ensure project goals are met
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Thrive in a dynamic and customer-focused environment
- Lead small teams to achieve technical initiatives
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
- Manipulate and conduct data analysis on large data sets; generally through advanced use of Microsoft Excel
Within 60 days, You’ll:
- Develope a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Provide thoughtful, practical solutions to customer needs
- Occasionally need help designing a solution, but are not afraid to ask for assistance when stuck
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
At Sitetracker, we are in the process of reinventing our product from the ground up.
We’re looking for a Senior Product Designer who can lead design within their product area, and take on a leadership role within the India design team.
As a Designer at Sitetracker, you will own a vertical/product area along with the other members of your scrum team trio: a Product Manager and Tech Lead. Together, you are involved in decisions from day one through launch. Through this collaboration, your work will have a direct, and immediate impact on improving Sitetracker’s software and thereby accelerating infrastructure for renewable energy and telecom around the world.
As a Senior Designer, you will take significant leadership on your projects from start to finish. You will have great latitude to identify opportunities, formulate research and design plans, execute on those plans, and to support dev to a finished product. You will also take a leadership role within the design team, leveraging your strengths and passion to advance best practices across the other designers.
For this role, we need someone who has a deep drive to understand complex problems, who finds creative ways to learn the users’ needs and experiences, who finds creative and elegant solutions to those problems – and who can bring their team and the wider organization with them on that journey. We need someone who is organized, proactive, and extremely communicative. Because of the distance from the US half of the team, you will need to be very proactive and detailed about communicating both project status and any problems that you uncover.
Employees are expected to come to the Bangalore office 3 days per week, and more when there are important meetings. You will be available for evening calls 2-3 nights per week in the first 3 months of employment, and 1-2 nights per week after that.
The Skill Set:
- Keen curiosity and critical thinking to ensure that we are choosing the most important problems to solve, and understanding the problem from many perspectives (user first and foremost – but also business, dev constraints, etc)
- UX research experience to uncover needs and nuances that the users themselves may not be aware of (bonus points for experience in B2B SaaS and/or infrastructure/energy /telecom industries)
- You would have between 6-8 years of UX Design Experience, enabling you to plan and execute on the entire design lifecycle, from ideation to execution. This includes information architecture, workflows, wireframes, and other helpful activities
- Visual design skills to create a clear, usable, spacious user interface, while growing a healthy design system (bonus points for experience with Salesforce Lightning Design System)
- Proactive work management skills to manage multiple projects and negotiate competing priorities with product and engineering peers. Ability to work independently when necessary, involve colleagues where necessary, and keep stakeholders updated
- Strong communication ability to connect with colleagues distributed across North America, building relationships, initiating and focusing discussions, communicating design decisions and conducting design activities and workshops
- Experience with modern design and workflow tools like Figma, Miro, Coda, Maze, and Confluence/Jira
Within 60 Days, You’ll:
- Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
- Be able to articulate the value Sitetracker provides our customers and across various market segments
- Complete your own audit of you product area and identify areas of improvement
- Lead brainstorming and early feature discovery sessions with your product and engineering peers
- Design and iterate on ideas with product managers and stakeholders
- Conduct usability testing and research sessions with your product peer
- Create final designs
- Familiarize yourself with Salesforce Lightning Design System
Within 180 Days, You’ll:
- Stay involved in the development of a feature from conceptualization to code-complete
- Ship a new product to all of our customers
- Become a trusted partner for your product peer, and our customers
- Build relationships within our company and with our customers
- Start formulating user and customer personas for your space
- Collaborate on improving our design and product processes
- Contribute to our young design system
Within 365 Days, You’ll:
- Become the most vocal advocate for our customers in your product segment
- Document best practices and educate your team, and the company as to what they are
- Drive efficiencies in the team by understanding the business needs and engineering constraints
- Define design standards you’ve implemented in your product area to help scale our designs
- Drive the product roadmap by actively participating in every phase of the product development cycle
- Understand application of new technologies to support business processes and overall user experience
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
At Sitetracker, we are in the process of reinventing our product from the ground up.
We’re looking for a Senior Product Designer who can lead design within their product area, and take on a leadership role within the wider design team.
As a Designer at Sitetracker, you will own a vertical/product area along with the other members of your scrum team trio: a Product Manager and Tech Lead. Together, you are involved in decisions from day one through launch. Through this collaboration, your work will have a direct, and immediate impact on improving Sitetracker’s software and thereby accelerating infrastructure for renewable energy and telecom around the world.
As a Senior Designer, you will take significant leadership on your projects from start to finish. You will have great latitude to identify opportunities, formulate research and design plans, execute on those plans, and to support dev to a finished product. You will also take a leadership role within the design team, leveraging your strengths and passion to advance best practices across the other designers.
For this role, we need someone who has a deep drive to understand complex problems, who finds creative ways to learn the users’ needs and experiences, who finds creative and elegant solutions to those problems – and who can bring their team and the wider organization with them on that journey. We need someone who is organized, proactive, and extremely communicative.
The Skill Set:
- Keen curiosity and critical thinking to ensure that we are choosing the most important problems to solve, and understanding the problem from many perspectives (user first and foremost – but also business, dev constraints, etc)
- UX research experience to uncover needs and nuances that the users themselves may not be aware of (bonus points for experience in B2B SaaS and/or infrastructure/energy /telecom industries)
- You would have between 6-8 years of UX Design Experience, enabling you to plan and execute on the entire design lifecycle, from ideation to execution. This includes information architecture, workflows, wireframes, and other helpful activities
- Visual design skills to create a clear, usable, spacious user interface, while growing a healthy design system (bonus points for experience with Salesforce Lightning Design System)
- Proactive work management skills to manage multiple projects and negotiate competing priorities with product and engineering peers. Ability to work independently when necessary, involve colleagues where necessary, and keep stakeholders updated
- Strong communication ability to connect with colleagues distributed across North America, building relationships, initiating and focusing discussions, communicating design decisions and conducting design activities and workshops
- Experience with modern design and workflow tools like Figma, Miro, Coda, Maze, and Confluence/Jira
Within 60 Days, You’ll:
- Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
- Be able to articulate the value Sitetracker provides our customers and across various market segments
- Complete your own audit of you product area and identify areas of improvement
- Lead brainstorming and early feature discovery sessions with your product and engineering peers
- Design and iterate on ideas with product managers and stakeholders
- Conduct usability testing and research sessions with your product peer
- Create final designs
- Familiarize yourself with Salesforce Lightning Design System
Within 180 Days, You’ll:
- Stay involved in the development of a feature from conceptualization to code-complete. Ship a new product to all of our customers
- Become a trusted partner for your product peer, and our customers
- Build relationships within our company and with our customers
- Start formulating user and customer personas for your space
- Collaborate on improving our design and product processes
- Contribute to our young design system
Within 365 Days, You’ll:
- Become the most vocal advocate for our customers in your product segment
- Document best practices and educate your team, and the company as to what they are
- Drive efficiencies in the team by understanding the business needs and engineering constraints
- Define design standards you’ve implemented in your product area to help scale our designs
- Drive the product roadmap by actively participating in every phase of the product development cycle
- Understand application of new technologies to support business processes and overall user experience
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform. Implemented on the force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set:
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Ability to work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
The Senior Services Sales Consultant at Sitetracker is a key pre-sales role, responsible for selling the value and solutions our Services organization creates for our customers. You will work with sales, sales engineering, marketing, product, legal, and services teams to develop proposals that solve customers’ business needs.
You will scope services engagements, recommend Sitetracker solutions, and set customers up for success by delivering a smooth transition to Sitetracker’s Services team after the completion of the sale. You are our customer’s first impression of our Services team, establishing our presence as their trusted partners as they begin their journey with Sitetracker.
Sitetracker is deployment operations management software that powers how critical infrastructure companies plan, build, and maintain tomorrow’s infrastructure. Sitetracker helps innovative companies like British Telecom, Zayo, Vantage Towers, Nextera, Dominion Energy, ChargePoint, Honeywell, and Southern Company manage millions of projects, sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the transition to a fully connected and sustainable future.
The Skill Set
- Effectively communicate the Services strategy, objectives, and results to customers, internal sales teams, and partners
- Engage with multiple customers, with a broad range of use cases, in a services sales or solution consulting capacity.
- Confidently lead Services discovery and implementation scoping sessions with Enterprise customers
- Establish trust with our customers’ diverse sets of stakeholders
- Drive progress toward Services Delivery booking targets
- Effectively work and communicate with our Latin America customers, many of whom speak Spanish as their primary language
- Ability to effectively communicate complex concepts to a business or technical audience.
- Aptitude to analyze complex requirements and estimate the level of effort to implement
- Ability to sell the implementation methodology and the value it provides when onboarding our customers.
- Ability to translate complex, technical requirements into implementation proposals and Statements of Work.
- Understanding of how to effectively support complex sales cycles from discovery through solution sign-off.
- Understanding of Salesforce architecture
Within 60 Days, You’ll:
- Obtain the Sitetracker Certification.
- Have observed multiple Sitetracker sales cycles and implementations to understand Sitetracker’s implementation process.
- Have collaborated with the sales engineering and implementation teams to understand Sitetracker’s architecture.
- Have reviewed the architecture of multiple Sitetracker implementations.
- Have scoped and proposed solutions for SMB and mid-market deals.
Within 180 Days, You’ll:
- Have scoped and proposed solutions for Enterprise deals.
- Own (with support from various teams) enterprise proposals to customers.
- Have validated the framework for engaging with customers and proposed areas of improvement.
- Have established a trusted partnership with both the sales and implementation teams.
Within 365 Days, You’ll:
- Have been able to evaluate and measure the performance of implementations where services were sold by you and drive personal performance improvement from that data
- Have achieved your quarterly booking targets
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker is looking for a License Compliance Administrator who reports to the Customer Success Operations Manager and is responsible for ensuring contractual agreements between Sitetracker and its customers are managed and maintained.
This role will become an expert in understanding the licenses available and purchase for accessing Sitetracker along with the contractual obligations for support activity. Working collaboratively with Operations leaders, Customer Success and Sales this role will ensure both Sitetracker and its Customers contractual agreements are documented and upheld.
The Skill Set:
- High attention to detail while working in a fast-paced environment
- Proficient in Excel, PowerPoint, Google Sheets, Google Slides, Salesforce
- Ability to review contractual agreements and identify license and Service Level Agreement commitments
- Tracking, reporting of license purchases, usage and needs
- Cross collaboration within Sitetracker for adherence to contractual obligations
Within 60 Days, You’ll:
- Develop detailed understanding of the customer license types, service agreements, and data security agreements
- Take ownership of license usage compliance (audits, restrictions, allocation)
- Develop and document service agreement process for system updates and internal team awareness of obligations
Within 180 Days, You’ll:
- Ownership of service level documentation and org access management
- Take operational ownership and be the go to expert and owner for all customer org usage and access
- Make recommendations on administrative and operational processes and tools to ensure contractual commitments are documented and obtained
Within 365 Days, You’ll:
- Take full ownership of the management of Contractual Compliance for the Customer Success Organization (license management, entitlements, org access)
- Identify cross-functional processes that align internal teams on commitment and agreements
- Analyze and streamline data captured in Sitetracker data Systems
- Work directly with Operations Manager to increase workflows and validations of System contract compliance.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker is looking for a Solution Analyst to assist in implementing the Sitetracker product for new customers. You will work closely with our Solution Architects to identify requirements and find creative solutions to tailor our product to our customers’ business process.
Overall, the position incorporates product configuration, data analysis, project management, and development as needed. Solution Analysts are given a great opportunity for advancement and leadership placement in a rapidly growing environment.
The Skill Set:
- Build out data models using relational database knowledge to capture customers’ business requirements
- Experience with Salesforce.com (Salesforce Admin as a base)
- Utilize Excel skills (preferably Vlookups, formulas, pivot tables, etc.) to transform data and create reports.
- Thrive on going the extra mile to complete project deadlines accurately and on time
- Maintain composure in stressful situations, respond to customer needs quickly, and effectively adapt to change
- Communicate complex concepts to clients in an easily digestible format that shows you understand their business needs
- Apply strong listening skills and can dig deeper into requirements to identify the root problem
- Demonstrate proficiency working in a fast paced environment, and excels at multitasking across complex projects
- Exhibit excellent oral and written communication skills
Within 60 Days, You’ll:
- Have a good understanding of the Sitetracker product
- Create reports and dashboards to visualize Sitetracker data
- Analyze source data and perform data migrations
- Attend customer meetings and gather business requirements
- Configure Sitetracker modules to meet customer needs
- Work with your manager to learn our implementation process
- Collaborate with product team to submit product enhancements and bugs
Within 180 Days, You’ll:
- Be able to train others on how to use and configure the Sitetracker product
- Elicit technical requirements from customer business requirements
- Assist in system architecture design
- Manage configuration tasks for multiple projects
- Lead customer meetings and manage deadlines
- Be able to understand and utilize Salesforce features
- Create custom architecture based on customer requirements while leveraging Salesforce best practices
- Lead customer engagements and trainings
Within 365 Days, You’ll:
- Lead small to medium sized implementations from end to end (solutions design, requirements gathering to customer training and project go-live)
- Train new specialists on Sitetracker implementation methodologies and technical concepts
- Visit client sites to facilitate implementation process
- Have autonomy to make critical decisions on client implementations
- Present to key stakeholders (C-suite executives)
- Successfully completed a customer implementation with metrics to support
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker powers the successful deployment of critical infrastructure. As the global standard for managing high-volume projects, our platform enables growth-minded innovators to optimize their entire asset lifecycle.
As a Solution Delivery Manager on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact on the industries they serve and lead the internal team to help the company grow.
You will work closely with our customers to gather requirements and find creative design solutions to manage the customer’s business process most effectively. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to the world’s premier cloud platform – Force.com. With strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser-focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and design software solutions based on complex customer business processes and requirements
- Attack timelines and deliverables to ensure project goals are met
- Identify areas of implementation process improvements based on the latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop thoughtful, analytical insights
- Thrive in a dynamic and customer-focused environment
- Lead small teams to achieve technical initiatives
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/developing Salesforce in a client-facing environment is preferred
- Manipulate and conduct data analysis on large data sets; generally through advanced use of Microsoft Excel
- Lead and mentored junior team members to chart their career growth as part of the fast-growing company
Within 60 days, you will:
- Have developed a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically about how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Clean up a large customer data set with no Excel assistance/help from teammates
- Be fully fluent in lookups, formulas, etc.
- Have intermediate knowledge of workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, you will:
- Provide thoughtful, practical solutions to customer needs
- Occasionally need help designing a solution, but are not afraid to ask for assistance when stuck
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate-level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
- Train and guide junior team members as part of project implementation
- Participate in the hiring process as part of the company’s growth
Within 365 days, you will:
- Design clean and efficient implementations that require little/no rework and pre-go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are for the Implementation Developer
- Be able to lead an enterprise-level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
- Manage and mentor new team members to grow their careers within the company
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker powers the rapid deployment of tomorrow’s infrastructure. The global leader in deployment operations management software, Sitetracker helps innovative companies like British Telecom, KPN, Segra, and Chargepoint manage millions of sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, smart cities, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the path to digital equity and a more sustainable future.
To continue our growth, we need to expand our sales team. This is your opportunity to be a part of an exceptional growth story.
As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing accounts within our core verticals. Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
The Skill Set
- You are able to define and execute territory account and sales plans
- Have a track record of closing enterprise level SaaS software deals
- Have sold and understand the importance of selling services along with the software
- You’re someone that has consistently met and exceeded quotas over the past 4-5 years
- Can demonstrate doing your own lead generation, qualification (prospecting, qualifying), managing and closing enterprise sales opportunities
- Have ideally worked for smaller companies/start ups
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline
- You are accustomed to highly complex buying-centers, understand the customer organization and and able to building/maintaining relationships required to drive large deals, often exceeding $1M ARR, to close
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams
Within 60 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
