Career Opportunities

The Opportunity

Join Sitetracker’s Operations team and play a pivotal role in shaping our AI-first future, directly enabling our customer-facing teams across the business. This is a unique opportunity to build, test, and deploy AI agents and automations from the ground up, replacing manual processes and dramatically increasing the velocity and efficiency of critical business functions. You’ll be at the forefront of structuring our team around cutting-edge AI, not just layering it on top, seeing the direct business impact of every solution you create.

As an Operations Associate – AI Developer, you will step into a brand-new role designed to leverage your expertise with leading AI tools like Claude, Agentforce, Cursor,, and Gemini, alongside agent frameworks, to construct intelligent automations that live inside and interact with Salesforce. This includes building Salesforce Flows, Apex backed automations, LWC components, and AI powered actions that read and write to Salesforce objects, surfacing insights, triggering workflows, and eliminating manual work across our Customer Experience organization.

This role operates on an afternoon shift to ensure meaningful overlap with the US-based Director of Operations and the broader Customer Experience team. For candidates based in India, this means approximately 2:00 PM – 10:00 PM IST (aligned to GMT). The majority of design document handoffs, build reviews, and quality gate discussions happen during the overlap window with EST time.

You will receive clear, structured design requirements and user stories from the Director of Operations and independently translate these briefs into fully functional AI agents, automations, and skills. This role is part of a dynamic, shared builder pool, requiring you to demonstrate cross-domain capability, seamlessly executing builds across both process automation and Salesforce systems domains to deliver high-impact solutions for our global operations.

You will execute a complete build cycle for every assignment: read and clarify the design document and user stories before starting, build independently, self-test against defined acceptance criteria, and submit a fully documented build — including test data and expected outputs — for quality review. Builds that pass the quality gate go to production. Builds that do not come back with a clear failure report, and you address them before 

The Skills You’ll Have

AI Tool Fluency & Agent Building

• Build multiple AI-assisted automations or agents in a professional context.
• Describe your design-to-build process, including how you test outputs and articulate end-user interaction.
• Write or review effective prompt engineering logic, explaining how specific structures optimize outputs.
• Define and execute AI agent quality testing, including regression checks and documenting expected vs. actual outputs.
• Deploy AI agents or automations in a production environment, defining scope, writing prompts, validating outputs, and documenting for handoff. 

Salesforce Administration, Configuration & Development

• Configure complex Salesforce Flows, validation rules, or automation in a professional context.
• Understand Salesforce object relationships, APIs, and data management.
• Read and interpret basic Apex or SOQL to understand existing code or automation.
• Build Salesforce automations that connect to external systems or trigger cross-object workflows.
• Troubleshoot complex configuration/code issues, manage permissions, and build multi-step conditional automations (declarative or programmatic).

Build Execution & Independent Build Delivery

• Translate structured written designs and user stories into working builds with minimal iteration.
• Self-test builds against acceptance criteria before submission.
• Submit complete, well-documented builds with test data and expected outputs for QA review.
• Define your own testing protocol for builds, including inputs, expected outcomes, and pass/fail criteria.
• Deliver technical builds or configurations from written designs with a high first-pass acceptance rate, consistently describing your testing and documentation process.

Curiosity, Learning Agility & AI Tool Adoption

The Opportunity

Join Sitetracker’s growing Renewals & Retention organization and play a critical role in driving customer retention, recurring revenue predictability, and long-term business growth across our SMB and Mid-Market customer base. As the Customer Renewals Manager, you’ll own the renewal process end-to-end, driving commercial execution, renewal forecasting, and contract completion while partnering closely with Customer Success and Sales to support retention outcomes.

This is an opportunity to step into a highly impactful role with direct influence over revenue retention, renewal strategy, forecast accuracy, and overall business predictability. Top performers in this role are proactive, commercially minded, organized, and comfortable navigating renewal conversations with a high degree of autonomy. You’ll help build and scale a critical function while partnering closely with Customer Success, Sales, Finance, Legal, and Operations.

For ambitious professionals who enjoy ownership, accountability, and measurable business impact, this role offers a unique opportunity to shape the future of Sitetracker’s renewals motion while contributing directly to long-term retention and company success.

What You’ll Do

As the Customer Renewals Manager, you’ll take ownership of the renewal lifecycle across a portfolio of SMB and Mid-Market customers. You’ll proactively engage customers throughout the renewal process, manage commercial discussions, coordinate approvals, and drive contracts to completion. While Customer Success remains focused on adoption, value realization, and customer outcomes, you’ll ensure renewals are executed efficiently, predictably, and consistently.

You’ll build strong relationships with internal stakeholders while maintaining accurate renewal forecasting, visibility, and reporting. Success in this role requires balancing customer engagement with operational rigor, ensuring leadership has clear insight into upcoming renewals, risks, opportunities, and expected outcomes. You’ll identify potential obstacles early, coordinate cross-functional resources to remove blockers, and keep deals progressing toward successful completion.

You’ll also play an important role in driving adoption of the Renewals Playbook and operational processes. By partnering closely with Customer Success, Sales, Finance, Legal, and Operations, you’ll help create a scalable and repeatable renewal motion that improves retention visibility, increases forecast accuracy, and supports long-term business growth.

The Skills You’ll Have Renewal Management + Commercial Execution

• Manage SaaS renewals from initiation through contract execution and customer commitment.

• Own renewal execution and commercial outcomes across an assigned portfolio.

• Manage a high-volume renewal book with experience handling 10 or more renewals per month.

• Negotiate complex renewal agreements while balancing customer needs and business objectives.

• Improve retention performance through effective commercial strategy, customer engagement, and portfolio management.

Renewal Pipeline Management + Visibility

• Manage SaaS renewals while maintaining complete visibility into renewal status and next steps.

• Own renewal forecasting and maintain accuracy throughout the renewal lifecycle.

• Manage a portfolio of 10 or more monthly renewals while tracking risks, commitments, and milestones.

• Improve renewal visibility through stronger reporting, operational discipline, and process adherence.

• Drive adoption of scalable renewal management practices that increase forecast accuracy and transparency.

Cross-Functional Influence + Execution

• Partner effectively with Customer Success, Sales, Finance, Legal, and Operations to execute renewal strategies and customer-facing initiatives.

• Coordinate stakeholders to remove blockers and ensure timely contract execution.

• Drive alignment across teams to support retention and commercial objectives.

• Influence decision-making without formal authority across multiple stakeholder groups.

• Build strong cross-functional relationships that accelerate execution and improve renewal outcomes.

Risk Identification + Retention Strategy

• Manage at-risk renewals and coordinate commercial mitigation plans in partnership with Customer Success and Sales.

• Identify renewal blockers early and coordinate mitigation strategies with internal teams.

• Assess renewal risks and escalate concerns before they impact retention outcomes.

• Support recovery of at-risk renewals through proactive engagement, escalation, and commercial problem-solving.

• Implement renewal and retention strategies that improve customer retention, reduce churn, and strengthen renewal performance.

This is more than just a management role, it’s your chance to shape how the world’s most innovative companies build the future. As the Manager of Forward Deployed Engineering, you won’t just oversee tasks; you’ll architect high-impact enhancements that drive growth and automate complex workflows across our product. You’ll join a collaborative, forward-thinking team that values innovation and gives you the autonomy to build real solutions with real impact. If you’re excited by clean code, creative problem-solving, and leading a team to leverage the full potential of the Salesforce platform, you’ll thrive here.   What You’ll Do

As a Manager, Implementation, you’ll lead the India delivery organization and play a critical role in scaling Sitetracker’s global implementation capabilities. You’ll hit the ground running and make an immediate impact by expanding on high performing technical teams, establishing operational rigor, and driving delivery excellence across configuration, QA, and data migration workstreams.

You’ll collaborate closely with international stakeholders to operationalize a seamless Follow-the-Sun delivery framework, ensuring continuous implementation progress and flawless global handoffs across AMER, EMEA, and APAC. By establishing scalable workflows and improving capacity planning, you will build systems that provide accurate operational visibility and predictable delivery outcomes.

You’ll act as a strategic leader across the organisation. Driving technical quality control, enforcing standardized implementation practices, and creating governance models that improve efficiency, reduce defects, and increase customer satisfaction. Your leadership will directly influence how Sitetracker scales delivery globally. You’ll also mentor and develop future leaders within the Delivery Center, building strong technical capabilities while fostering an empowering culture of accountability, transparency, operational maturity, and continuous improvement

The Skills You’ll Have:

+ Has designed solution architecture for at least three enterprise-scale integration projects

+ Can evaluate multiple design options and justify architectural decisions

+ Has presented integration solution designs to customer stakeholders

+ Has designed solution architecture for at least three enterprise-scale integration projects

+ Can evaluate multiple design options and justify architectural decisions

+ Has presented integration solution designs to customer stakeholders

The Opportunity

Join Sitetracker’s Operations team and play a pivotal role in shaping our AI-first future, directly enabling our customer-facing teams across the business. This is a unique opportunity to build, test, and deploy AI agents and automations from the ground up, replacing manual processes and dramatically increasing the velocity and efficiency of critical business functions. You’ll be at the forefront of structuring our team around cutting-edge AI, not just layering it on top, seeing the direct business impact of every solution you create.

What You’ll Do

As an Operations Associate – AI Developer, you will step into a brand-new role designed to leverage your expertise with leading AI tools like Claude, Agentforce, Cursor, and Gemini, alongside agent frameworks, to construct intelligent automations that live inside and interact with Salesforce. This includes building Salesforce Flows, Apex backed automations, LWC components, and AI powered actions that read and write to Salesforce objects, surfacing insights, triggering workflows, and eliminating manual work across our Customer Experience organization. 

This role operates on an afternoon shift to ensure meaningful overlap with the US-based Director of Operations and the broader Customer Experience team. For candidates based in Mexico City, this means approximately 8:00 AM – 5:00 PM CST. The majority of design document handoffs, build reviews, and quality gate discussions happen during the overlap window with EST time.

You will receive clear, structured design requirements and user stories from the Director of Operations and independently translate these briefs into fully functional AI agents, automations, and skills. This role is part of a dynamic, shared builder pool, requiring you to demonstrate cross-domain capability, seamlessly executing builds across both process automation and Salesforce systems domains to deliver high-impact solutions for our global operations.

You will execute a complete build cycle for every assignment: read and clarify the design document and user stories before starting, build independently, self-test against defined acceptance criteria, and submit a fully documented build — including test data and expected outputs — for quality review. Builds that pass the quality gate go to production. Builds that do not come back with a clear failure report, and you address them before

The Skills You’ll Have AI Tool Fluency & Agent Building

• Build multiple AI-assisted automations or agents in a professional context.

• Describe your design-to-build process, including how you test outputs and articulate end-user interaction.

• Write or review effective prompt engineering logic, explaining how specific structures optimize outputs.

• Define and execute AI agent quality testing, including regression checks and documenting expected vs. actual outputs.

• Deploy AI agents or automations in a production environment, defining scope, writing prompts, validating outputs, and documenting for handoff.

Salesforce Administration, Configuration & Development

• Configure complex Salesforce Flows, validation rules, or automation in a professional context.

• Understand Salesforce object relationships, APIs, and data management.

• Read and interpret basic Apex or SOQL to understand existing code or automation.

• Build Salesforce automations that connect to external systems or trigger cross-object workflows.

• Troubleshoot complex configuration/code issues, manage permissions, and build multi-step conditional automations (declarative or programmatic).

Build Execution & Independent Build Delivery

• Translate structured written designs and user stories into working builds with minimal iteration.

• Self-test builds against acceptance criteria before submission.

• Submit complete, well-documented builds with test data and expected outputs for QA review.

• Define your own testing protocol for builds, including inputs, expected outcomes, and pass/fail criteria.

• Deliver technical builds or configurations from written designs with a high first-pass acceptance rate, consistently describing your testing and documentation process.

Curiosity, Learning Agility & AI Tool Adoption

• Demonstrate active engagement with AI tools through built projects, published work, or professional application.

• Proactively learn new AI tools or frameworks outside of formal training programs.

• Introduce new AI tools or approaches to a team or project, describing the resulting impact.

• Maintain a documented project history showcasing progressive AI and automation skill development.

• Actively track developments in the AI and automation space, building personal projects or contributing to open-source AI automation, and articulating trade-offs between different AI tools.

Our projects thrive on clear, well-documented requirements. As a dedicated Business Analyst, you’ll be instrumental in capturing customer needs, translating them into actionable documentation, and supporting testing to ensure successful adoption. This role is a critical enabler, eliminating bottlenecks for Solution Architects and directly shaping high-impact project outcomes.

What You’ll Do

You will specialize in the crucial discovery work currently performed by Solution Architects, owning the “what and why” behind project requirements. Collaborating closely, you’ll ensure seamless alignment with Solution Architects who define the “how,” and Project Managers who manage the “when and who.” Your strategic input will directly reduce dependency on Solution Architects, ensuring that customer needs are precisely captured and clearly articulated from inception through to delivery. You will guide critical requirements through their lifecycle, bridging the gap between business objectives and technical solutions, and fostering clear communication across all stakeholders to drive successful project delivery.

The Skills You’ll Have Discovery & Requirements Gathering

• You’ll independently run structured discovery sessions with business users to uncover key needs.

• You’ll consistently produce clear, comprehensive requirement specifications with minimal rework.

• You’ll use probing questions to surface unstated needs, pain points, and objectives, meticulously documenting decisions and rationale.

• You’ll facilitate workshops across diverse projects and stakeholder levels, from end users to leadership.

• You’ll anticipate gaps and conflicts during sessions, proactively reframing ambiguous scope in real-time.

Process Mapping and Documentation

• You’ll create clear process flows using swimlanes within the context of Salesforce project delivery.

• You’ll develop well-structured User Stories from business process flows, complete with clear acceptance criteria that guide design, build, and test scenarios.

• You’ll demonstrate a strong understanding of core Salesforce platform capabilities, standard features, and declarative functionality to prevent unnecessary rework or custom-build traps.

• You’ll design solutions-aware process flows, actively shaping optimal business processes, not just documenting existing ones.

• You’ll consistently steer requirements toward standard Salesforce features, proactively identifying scope requiring heavy customization and proposing alternatives early.

Collaboration with Delivery Team

• You’ll work alongside Solution Architects, developers, and Project Managers in structured Salesforce project delivery to align on requirements, solutions, and project constraints.
• You’ll proactively track open items, actively participate in development syncs, and flag requirement gaps identified during the build phase, driving them to closure.
• You’ll support system testing by meticulously mapping test cases back to user stories, ensuring delivered solutions align with requirements.
• You’ll proactively manage requirement-to-build traceability without needing to be prompted.
• You’ll reduce Solution Architect involvement by independently resolving ambiguity directly with the development team.

User Acceptance Testing

• You’ll prepare comprehensive UAT scenarios and test scripts based on user stories.
• You’ll expertly support customers during UAT, providing answers and capturing feedback effectively.
• You’ll document UAT outcomes and track issues with sufficient context for the development team.
• You’ll own UAT end-to-end, including facilitating sign-off with multiple stakeholders.
• You’ll design strategic UAT approaches for complex, multi-phase implementations.

The Opportunity

Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you’ll directly impact customer retention and growth by demonstrating tangible value and ROI. As someone that can speak fluent or business level French, you will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the French and Benelux region while experiencing constant growth challenges and opportunities.

What You’ll Do

As a Senior Customer Success Manager who speaks French, you will use your ability to conduct business discussions, negotiations, strategic conversations and be instrumental in driving customer value across the dynamic French and Benelux region, partnering with a diverse portfolio of Enterprise, Strategic, and Regional accounts. You will own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker’s business value. This includes skillfully navigating complex customer organizations to build deep rapport and trust with senior leadership, understanding their mission-critical milestones and strategic objectives. 

You will proactively assess and diagnose customer challenges, developing comprehensive mitigation plans to prevent churn and elevate the overall customer experience through seamless cross-functional collaboration. Furthermore, you will continuously reinforce and improve Customer Success processes, always seeking to go above and beyond in every interaction, both externally with clients and internally with our teams. You will serve as a vital conduit, ensuring our customers’ voices are heard and their evolving needs are met with innovative solutions.

The Skills You’ll Have Core Customer Success Manager skills:

• Manage a diverse portfolio of Enterprise, Strategic, and Regional accounts, applying high-touch engagement models and demonstrating adaptable ways of working.
• Create and execute impactful account and success plans, demonstrating a commitment to customer-focused initiatives.
• Drive the renewal of six-figure (mandatory) and ideally seven-figure contracts, showcasing your expertise in contract lifecycle management.
• Proactively map out your territory, anticipating issues and blockers independently to ensure smooth customer journeys.
• Pursue early and multi-year renewals autonomously, demonstrating a strong grasp of long-term account strategy.

Improving customer experience and satisfaction, including stakeholder management

• Fostered deep customer relationships through working in a ‘high-touch’ engagement model.
• Proven ability to engage effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences.
• Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions.
• Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction.
• Quickly builds and establishes strong, trusted relationships with Business Sponsors and Economic Buyers.

Demonstrating ‘Business Value Realisation’ (BVR), and contract value:

• Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives.
• Clearly articulate how you identified value, how it aligned to a customer’s overall business objectives, and how it was delivered and measured.
• Creates jointly-owned success plans with customers and validates business value with customer executives..
• Builds out Success Stories and collaborates with Marketing to publish these with clients, showcasing impact.
• Generates public endorsements from clients, serving as powerful advocates for Sitetracker’s solutions.

Technical Aptitude:

• Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations.
• Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs.
• Proficiency in modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks.
• Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes.

• The ability to lead GTM planning and execution for Tier 1 energy initiatives and NPI priorities — owning the PMM side of launch coordination across product, sales, demand gen, and enablement — while adapting strategy and sequencing to the different market conditions and buyer maturity across EMEA, NORAM, and APAC without director-level involvement in execution.

• The ability to audit, maintain, and extend an existing global library of PMM content and collateral — identifying regional gaps, producing new assets across the full funnel, and ensuring that selling teams in all three regions always have current, vertically accurate materials that reflect the market conditions they’re actually operating in.

The Opportunity

This is a critical, career-defining opportunity to bridge the strategic gap between executive business vision and flawless technical execution for our most valued enterprise clients. You will serve as the elite technical authority, defining the architectural blueprint (“the How”) that prevents unscalable, fragmented code and ensures every complex integration aligns perfectly with our customers’ Value Validation Plans (VVPs). Join a team that is the tip of the spear for a modernized engineering engine, tackling high-stakes architectural challenges alongside a centralized development team.

What You’ll Do

You will operate as a continuous “technical co-founder” for our largest enterprise accounts, driving architectural strategy post-go-live. Your expertise will be integral to FDE Agile Pods, where you’ll design intricate solutions that efficiently consume delivery time within FDE Tiers or ETS hours, without the administrative burden of SOW budgets or implementation timelines. This role moves beyond project-based configurations, empowering you to solve the most complex, high-stakes architectural challenges and shape the long-term technical health and success of our global partners. You will be instrumental in modernizing our engineering engine, working with an elite centralized development team to build enterprise-grade SaaS solutions that set new industry benchmarks.

The Skills You’ll Have

Enterprise Systems Architecture & Blueprinting

• Design robust programmatic integrations and custom workflows for complex enterprise challenges.

• Produce highly detailed Technical Design Documents (TDDs) that enable developers to achieve near-zero defect rates in UAT.

• Articulate complex API integrations end-to-end, showcasing your profound design expertise.

• Introduce and champion advanced, scalable design patterns (e.g., event-driven architecture, microservices) to elevate our technical baseline.

• Ensure every architectural blueprint aligns seamlessly with customer Value Validation Plans (VVPs) for long-term stability and impact.

• Ability to roll up your sleeves and quickly ramp up to the Sitetracker product and how it is being leveraged by customers you work with.

• Be comfortable working in an AI enabled team and environment using tools like Cursor, Claude for day to day tasks like building design documentation, requirement documentation, code etc

• Able to quickly translate general AI concepts to Scout – Sitetracker’s own AI platform and roll out Scout to customers to solve for their business needs

Strategic Technical Consultation (The “Challenger”)

• Partner with Technical Account Managers (TAMs) to strategically translate executive business ROI into robust technical blueprints.

• Confidently challenge inefficient or highly custom customer requests, advocating for scalable and maintainable solutions.

• Propose simpler, declarative workarounds that achieve identical business KPIs while drastically reducing delivery hours.

• Act as a trusted “Technical Co-Founder” to enterprise executives, influencing their long-term technical strategy and vision.

• Articulate the complex ROI of technical solutions, such as an API payload, to non-technical C-suite leaders with compelling clarity.

Platform Governance & Post-Go-Live Stability

• Enforce rigorous coding, integration, and configuration standards for uncompromising long-term platform health.

• Adhere strictly to CI/CD pipelines and actively participate in code reviews, ensuring the highest code quality and integrity.

• Manage complex, live enterprise environments without introducing regressions or accumulating technical debt.

• Proactively build global governance frameworks and automated QA testing gates to elevate platform stability at scale.

• Implement zero-defect release protocols to protect mission-critical production environments and ensure continuous uptime.

Agile Pod Execution & Developer Guidance

• Operate seamlessly within FDE Agile Pods, translating architectural epics into actionable development stories.

• Effectively hand off intricate technical designs to the centralized development pool, ensuring clear understanding and alignment.

• Proactively unblock developers during sprints, ensuring consistent velocity and swift problem resolution.

• Act as a trusted technical mentor, guiding and elevating the expertise of the development team within your pod.

• Refine intake and handoff processes, quantifiably increasing development team sprint velocity and overall output efficiency.

*This role operates in a hybrid model, with in-office collaboration at our Austin, Texas headquarters in the Wells Fargo Building, right in the heart of downtown. Office days: Tuesday, Wednesday, Thursdays

Sitetracker powers the rapid deployment of tomorrow’s infrastructure as the global leader in deployment operations management software. Innovative companies like Cox, Telefonica, EVgo, and Tilson rely on Sitetracker to plan, deploy, and manage critical infrastructure projects and assets across industries like telecommunications, EV charging, renewables, and utilities. Our cloud-based solution accelerates the transition to a fully connected and sustainable future. Founded to solve infrastructure deployment challenges, Sitetracker continues to expand its impact across industries. Recognised as a top workplace, we are proud to invest in our exceptional, people-first culture.

The Opportunity

As Manager, Product Design, you will play a pivotal role in transforming how some of the world’s most critical infrastructure companies operate. The products you and your team design will directly influence how complex projects are planned, deployed, and managed at scale.

We are investing heavily in our product design organisation and are looking for a leader who thrives in high-growth, fast-moving environments. This role is ideal for someone who combines strategic thinking with a strong builder mentality — someone who is energised by ambiguity, stays close to the craft, and knows how to rally teams around bold ideas. You will not just manage designers. You will set the standard for what modern product design looks like at Sitetracker — hands-on, technically fluent, and deeply connected to customer outcomes.

In addition to leading the broader design team, you will be embedded in your own scrum team — designing and delivering alongside Engineering on a day-to-day basis. For someone who wants to build and ship, this is an ideal balance of leadership and craft. If you are looking for a role focused primarily on people management, this is not the right fit.

What You’ll Do Lead and Build a High-Performing Design Team

You will lead a team of designers while remaining deeply connected to the work. You will mentor and grow your direct reports while cultivating a culture of ownership, continuous improvement, and building in public — where work is shared early and often, feedback cycles are short, and the collective intelligence of the team is leveraged daily.

Study the Market and the Technology

You and your team will stay close to where product and AI capabilities are heading, not just what Sitetracker can do today. You will monitor competitors and adjacent products to understand how the market is evolving, identify new patterns, and bring back insights that shape product direction. You will also develop a deep understanding of the critical infrastructure industries Sitetracker serves — telecommunications, EV charging, renewables, and utilities — and the tools, systems, and workflows that professionals in those industries rely on daily. That domain knowledge is what separates generic enterprise design from solutions that actually fit how these teams work. You will speak the technical language — fluent enough in AI concepts, platform capabilities, and enterprise architecture to hold your own as a peer in deep technical discussions, not a passenger.

Identify Problems and Prioritize Solutions

You will partner cross-functionally with Product, Engineering, and leadership teams to define and deliver intuitive, scalable enterprise experiences that solve real customer problems. Understanding business context is table stakes. You will identify and evangelize UX priorities aligned with commercial objectives, define solutions that translate user experience into business impact, establish leading-indicator metrics, and make the tradeoff decisions that shape what gets built and what does not.

Design the Full Experience

You will champion user-centered design practices and ensure the team thinks in systems, not screens. Your team will map user flows, define interaction patterns, and design information architecture that makes complex operational workflows feel manageable. They will maintain and evolve our design system so that quality scales. Sitetracker is a Salesforce ISV — our web experience is built on SLDS-based components, while our mobile experience is purpose-built outside of SLDS. Your team will design for the full range of our users across both — from field technicians on mobile to program managers running complex dashboards.

Build and Ship

The design industry is changing. The most effective designers are no longer handing off static mockups and waiting for engineers to bring their ideas to life. They are shipping code, building AI graphs, measuring the quality of their solutions, and delivering outcomes directly. Sitetracker is at the front edge of this evolution, and this role will help define what it looks like.

You and your team are builders. Figma is one tool in the kit, not the default. Designers ship code to production, use AI-assisted development tools like Claude Code or Cursor, build and refine AI workflows, and verify implementations directly. You will model this behavior for your team and build a culture where design and engineering are a continuous workflow, not a handoff.

Validate and Measure Quality

You will establish high standards for research and validation. Where there is time and opportunity, your team will run pilots, usability tests, and design reviews to pressure-test work with real users and real scenarios. But you will also build a team that can ship confidently on strong UX instincts when the timeline demands it — leaning on deep knowledge of design patterns and conventions.

You will define what “good” looks like, establish success metrics, and track quality over time. Your team will close the loop between what was designed and what actually shipped.

Drive Adoption and Outcomes

Your team is not done when a feature ships. They are done when it succeeds. You will ensure designers track whether what they built is being adopted and whether it is driving the commercial outcomes it was designed to achieve. You will apply what you learn to iterate, adjust, and improve.

The Skills You’ll Have Act with Agency

• Thrive in fast-moving environments and deliver high-impact outcomes at pace.

• Independently identify ambiguous challenges and take ownership of driving them to resolution.

• Champion new ideas, influence stakeholders, and rally support around strategic initiatives.

• Identify workflows where AI tools and emerging technologies can accelerate delivery, evangelize their adoption across the team, and ensure that building becomes the default way designers work.

B2B UX Design, Research, and Validation

• Turn complex enterprise workflows into products people can actually use without training.

• Work directly with customers — running pilots, gathering feedback, and iterating based on how they actually use the product.

• Establish research programs that inform product strategy through qualitative and quantitative customer insights.

• Solve ambiguous product challenges through customer discovery and workflow analysis.

• Make tradeoff decisions across user needs, technical constraints, and business goals and clearly connect those decisions to commercial outcomes.

Technical Fluency and Building

• Open PRs that ship work to production, build functional prototypes, and use AI-assisted development tools as a primary working medium.

• Speak the technical language as a peer — comfortable in discussions about platform architecture, AI capabilities, and engineering tradeoffs.

Leadership and Management

• Source, hire, and retain top design talent that raises the bar for the team.

• Balance delivery expectations with team mentorship, coaching, and career development.

• Demonstrates strong evidence of success selling complex SaaS software solutions across mid-size, large and enterprise businesses, preferably having sold in the Telecom & Energy industries
• Can clearly walk through in detail how to navigate key enterprise SaaS software deals to a successful win and the role you play within that
• Won high-value SaaS deal ($300k + ARR) by navigating complex buying centres and influencing executive stakeholders
• Know when to engage the right partners based on the deal strategy
• Evidences defining and executing territory plans with a list of top accounts and can do this for Sitetracker’s 120 top accounts according to our go-to-market strategy.
• Executed flawlessly within a MEDDPICC or similar methodology, ensuring rigor and velocity across every deal cycle

• Strong approach to researching effectively, understands and aligns on how a target company aligns with the company value proposition, validates how the prospect generates revenue & identifies target stakeholders.
• Drives discussions around product and unique value proposition, knowing  the proof points, specifically how product ties to business outcomes
• Evidences understanding of building business cases & ROIs for prospects.  
• Executes using a consultative approach by gathering data & playing back the financial impact of the solution on the customer’s business and presents a commercial offer to a prospect tied directly to the business case justification.  
• Acting as a challenger and a trusted advisor by knowing the customer’s industry and business  

• Acting as if you are the CEO of your territory. Taking ownership of your actions and decisions, and working with speed and urgency to drive results.
• Strong ability in building and developing a quality and healthy (x5) pipeline and managing that pipeline of opportunities through the entire sales cycle to a successful win. 
• Working with and Leading a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex sales cycles and create alignment between the internal and customer teams
• Building for tomorrow by focusing on creating long-term, sustainable deals that have a lasting impact. 

The Opportunity

Sitetracker is seeking a highly strategic Technical Account Manager who fluently speaks both Spanish & Italian to deliver unparalleled guidance to our largest customers, driving pivotal outcomes across adoption, retention, and services growth. This is the first EMEA hire, the role blends strategic consulting, technical leadership, and customer transformation, offering significant autonomy and executive exposure as you shape success for our most strategic accounts and directly impact business growth.

What You’ll Do

As a fluent Spanish & Italian speaking TAM, you’ll operate as a critical strategic advisor, providing specialized guidance that empowers our largest and most complex customers to navigate intricate business and technology transformations. Historically evolving from a technical customer success function, this role is now intentionally focused on leveraging deep consulting expertise, technical leadership, change management acumen, and value realization capabilities. Your work will directly impact customer outcomes, enhance retention, uncover expansion opportunities, and drive long-term growth of our annualized services business by maximizing platform utilization and ensuring measurable business value realization.

The Skills You’ll Have Strategic Consulting & Value Leadership

• Influence customers toward optimal solutions, even when their initial direction may not lead to desired outcomes.
• Connect Sitetracker’s product capabilities directly to customer business goals and operational improvements.
• Facilitate complex decision-making processes across diverse stakeholder groups.
• Drive measurable customer outcomes and influence executive and operational stakeholders to change direction based on demonstrated business value, reducing risk or expanding opportunity.
• Proactively improve customer outcomes, adoption, and ROI through expert consulting and guidance.

Technical & Solution Leadership

• Explain fundamental architecture concepts, integration patterns, data flows, and platform considerations with confidence.
• Challenge technical recommendations and effectively facilitate technical decision-making processes.
• Articulate the crucial business implications of various technical decisions.
• Independently facilitate advanced solution design discussions, including integrations, data architecture, and platform scalability.
• Successfully guide customers through technically complex decisions, adeptly balancing both business and technical requirements.

Organizational Change & Adoption Leadership

• Support organizational change initiatives during critical technology implementations.
• Identify potential adoption risks and develop robust mitigation strategies.
• Understand the profound relationship between user adoption, platform usage, and overall business outcomes.
• Demonstrate a structured and repeatable approach to organizational change management.
• Coach executive sponsors and business leaders on effective strategies to drive organizational change within their teams.

Growth Mindset, Initiative & Continuous Improvement

• Identify and implement significant improvements without direct instruction.
• Proactively address potential risks or opportunities before they escalate.
• Take full ownership of outcomes, consistently following through without requiring significant oversight.
• Consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond your assigned responsibilities.
• Create new approaches, frameworks, or best practices that are successfully adopted by customers, teams, or the organization.

The Opportunity

Sitetracker is seeking a highly strategic Technical Account Manager who fluently speaks both Spanish & Italian to deliver unparalleled guidance to our largest customers, driving pivotal outcomes across adoption, retention, and services growth. This is the first EMEA hire, the role blends strategic consulting, technical leadership, and customer transformation, offering significant autonomy and executive exposure as you shape success for our most strategic accounts and directly impact business growth.

What You’ll Do

As a fluent Spanish & Italian speaking TAM, you’ll operate as a critical strategic advisor, providing specialized guidance that empowers our largest and most complex customers to navigate intricate business and technology transformations. Historically evolving from a technical customer success function, this role is now intentionally focused on leveraging deep consulting expertise, technical leadership, change management acumen, and value realization capabilities. Your work will directly impact customer outcomes, enhance retention, uncover expansion opportunities, and drive long-term growth of our annualized services business by maximizing platform utilization and ensuring measurable business value realization.

The Skills You’ll Have Strategic Consulting & Value Leadership

• Influence customers toward optimal solutions, even when their initial direction may not lead to desired outcomes.
• Connect Sitetracker’s product capabilities directly to customer business goals and operational improvements.
• Facilitate complex decision-making processes across diverse stakeholder groups.
• Drive measurable customer outcomes and influence executive and operational stakeholders to change direction based on demonstrated business value, reducing risk or expanding opportunity.
• Proactively improve customer outcomes, adoption, and ROI through expert consulting and guidance.

Technical & Solution Leadership

• Explain fundamental architecture concepts, integration patterns, data flows, and platform considerations with confidence.
• Challenge technical recommendations and effectively facilitate technical decision-making processes.
• Articulate the crucial business implications of various technical decisions.
• Independently facilitate advanced solution design discussions, including integrations, data architecture, and platform scalability.
• Successfully guide customers through technically complex decisions, adeptly balancing both business and technical requirements.

Organizational Change & Adoption Leadership

• Support organizational change initiatives during critical technology implementations.
• Identify potential adoption risks and develop robust mitigation strategies.
• Understand the profound relationship between user adoption, platform usage, and overall business outcomes.
• Demonstrate a structured and repeatable approach to organizational change management.
• Coach executive sponsors and business leaders on effective strategies to drive organizational change within their teams.

Growth Mindset, Initiative & Continuous Improvement

• Identify and implement significant improvements without direct instruction.
• Proactively address potential risks or opportunities before they escalate.
• Take full ownership of outcomes, consistently following through without requiring significant oversight.
• Consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond your assigned responsibilities.
• Create new approaches, frameworks, or best practices that are successfully adopted by customers, teams, or the organization.

The Opportunity

This is more than just a training role; it is your chance to restore and redefine core delivery capacity within a rapidly growing customer implementation lifecycle. As a Trainer – Education Consultant, you will solve critical adoption challenges by bridging the gap between project implementation and independent customer success, ensuring our users don’t just observe workflows but master them. You’ll join a team where you have genuine creative autonomy to design content, high visibility across complex SaaS platforms, and the agency to raise the quality bar for how we empower our global customer base.

What You’ll Do

As the Technical Trainer – (Software), you will hit the ground running by stepping into a meaningfully updated delivery model that anchors training directly to active implementation milestones, from kickoff through hypercare. You will transition away from building content in isolation to working inside active customer projects, ensuring that every training session is tailored to real-world scenarios and shifting customer priorities.

You’ll play a key role in driving measurable impact by owning a recurring cadence of customer training and developing hands-on, scenario-based programs that reflect actual customer workflows. Your work will involve collaborating closely with Solution Delivery and Customer Success teams to identify training gaps and propose proactive solutions that drive long-term adoption. By bringing a consulting mindset to every engagement, you’ll listen to customer needs and translate them into effective learning experiences that elevate what’s possible for our users.

The Skills You’ll Have

Training Delivery & Facilitation

• Deliver live Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT) using hands-on, scenario-based exercises tailored to end-user and admin-level audiences, adjusting facilitation pace and approach in real time based on learner engagement and comprehension.
• Support participants through live exercises and ambiguous situations, maintaining focus on learning objectives and making sound decisions when priorities or conditions shift mid-engagement.
• Facilitate train-the-trainer sessions that equip customer-side trainers to carry material forward independently, including delivery in more than one language to support a global customer base.
• Apply adult learning principles and a learner-centered mindset to design and deliver experiences that prioritize genuine skill transfer over content coverage.
• Bring intellectual curiosity and a commitment to continuous growth, developing expertise in both the platform and the practice of education while maintaining resilience when conditions are ambiguous or priorities shift.

Instructional Content Development

• Collaborate with SMEs to extract complex workflows and transform them into practical, scenario-based learning activities, including live exercises, facilitator guides, participant workbooks, job aids, and workflow videos.
• Develop training content in multiple languages and build repeatable facilitation guides and activity banks that can be reused or customized across customer engagements.
• Consult on learning context and audience, and design materials that intentionally distinguish between live, exercise-based delivery and self-paced consumption, ensuring each format serves its intended purpose.
• Solicit feedback from learners and stakeholders post-delivery and use it to iterate on content quality, relevance, and overall program effectiveness.
• Track content performance and learner outcomes to identify patterns, surface improvement opportunities, and inform ongoing program development.

Technical Aptitude & SaaS Platform Fluency

• Navigate and demonstrate SaaS platforms confidently in live environments, including troubleshooting unexpected software behavior and explaining admin concepts such as user permissions, object configuration, and workflow rules within a training context.
• Apply a strong understanding of Salesforce-based platforms or similar technical backgrounds to answer configuration-level questions accurately and support learners through complex workflows.
• Utilize an LMS to deploy, organize, and track learner progress, interpreting data and metrics to surface adoption trends and recommend targeted interventions.
• Operate effectively within structured implementation methodologies, delivering training during key project phases such as UAT and go-live.

Communication & Stakeholder Management

• Adjust communication depth and tone for different audiences, from executive sponsors to field technicians, and represent the education function confidently in customer-facing project conversations.
• Manage a pipeline of concurrent training engagements independently, communicating proactively when timelines are at risk and coordinating cross-functionally with Solution Delivery and Customer Success teams without creating unnecessary overhead.
• Recognise the boundaries of education scope, advocate clearly when requests fall outside of it, and escalate appropriately rather than absorbing unchecked scope.
• Demonstrate professional bilingual proficiency in French, German, Italian, or Spanish within a work context.