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You will play a pivotal role in overcoming current bandwidth constraints and accelerating content delivery, directly enhancing our ability to provide and sustain high-quality enablement. This is your chance to drive faster creation of innovative eLearning, improve consistency and learner engagement, and align our content with brand standards to empower both internal teams and customer success.
In this role, you won’t just create content; you’ll shape the future of learning within our organization by emphasizing the quality, consistency, and measurable impact of every learning experience. Your day-to-day will involve designing, developing, and presenting sophisticated enablement content that scales effectively to support both internal readiness and critical customer adoption. You’ll move beyond producing individual assets to crafting comprehensive learning solutions that drive meaningful outcomes and elevate our educational standards.
- Utilize eLearning authoring tools (e.g., Articulate Rise and/or Storyline) to create dynamic content.
- Build basic interactive elements or guided walkthroughs to enhance learning.
- Present a strong portfolio demonstrating clarity, structure, and instructional quality.
- Design and build interactive simulations, including click-through workflows and system simulations
- Experience using AI tools (e.g., ChatGPT, Claude, Mindsmith, or similar) to support content development, such as drafting scripts, generating outlines, or accelerating first-draft production
- Consistently apply brand and visual guidelines to learning content.
- Design clear, engaging learning layouts that optimize retention.
- Balance learner engagement with instructional clarity for maximum impact.
- Utilize reusable templates, components, or design systems for consistency across courses.
- Showcase strong before-and-after examples of content improvements and visual enhancements.
- Create impactful training for complex technical or product-based topics.
- Comfortably work from technical documentation or system workflows as a primary source.
- Validate content accuracy by collaborating effectively with Subject Matter Experts (SMEs).
- Possess prior experience in customer or internal technical enablement environments.
- Translate intricate technical workflows into interactive simulations or practice-based learning.
- Manage multiple content deliverables concurrently and effectively.
- Constructively take and apply feedback to enhance deliverables and elevate content quality.
- Collaborate effectively with SMEs and stakeholders throughout the content lifecycle.
- Demonstrate strong ownership of deliverables from initial intake through final delivery.
- Implement process improvements that increase content development efficiency or quality.
Within 90 Days, You’ll:
- Begin contributing to a consistent pipeline of net-new eLearning content, focusing on both technical and non-technical topics.
- Review existing courseware and templates, identifying key areas for modernization to improve engagement and consistency.
- Establish initial workflows for translating raw documentation or SME input into structured, learner-ready training assets.
Within 180 Days, You’ll:
- Successfully deliver several optimized eLearning courses, showcasing improved learner engagement and visual quality.
- Modernize and implement new templates for various content types, setting a higher standard for design and brand alignment.
- Collaborate with stakeholders to outline a sustainable content audit and refresh process, beginning its implementation.
Within 365 Days, You’ll:
- Have significantly increased content velocity and quality, leading to measurable improvements in internal readiness and customer adoption.
- Fully establish and manage a continuous content audit and refresh process, ensuring all learning materials remain current and impactful.
- Become a trusted expert, recognized for building scalable, high-quality eLearning experiences that directly contribute to organizational success.
The Opportunity
As a Manager of FDE, you’ll hit the ground running and make an immediate impact by driving high-visibility projects that push the business forward. You will play a key role in building scalable, user-friendly solutions that power critical business operations while architecting enhancements that drive growth and automate complex workflows. As a hands-on technical expert, you will solve complex technical challenges and leverage the full potential of Force.com to deliver high-impact results. You will manage agile pod velocity and quality by collaborating cross-functionally to design, develop, and optimize custom Salesforce applications that improve how we engage with our customers and drive revenue. Acting as a coach and mentor, you will provide the autonomy and support for your team to build real solutions with real impact, fostering an environment that values innovation and growth. Finally, you will serve as a bridge between technical and business functions, strategizing and analyzing work that shapes the future of the product and the company.
The Skills You’ll Have
- Design and deliver complex technical architectures on the Salesforce/Force.com platform to solve unique infrastructure challenges.
- Directly engage in high-level solutioning and coding to ensure the scalability and performance of customer deployments.
- Step in as a technical lead for high-stakes projects, ensuring architectural integrity and best practices.
- Manage a high-performing engineering pod, ensuring consistent sprint velocity and on-time delivery of features.
- Implement rigorous quality assurance and code review standards to minimize technical debt and deployment errors.
- Optimize internal processes and agile methodologies to increase team efficiency and project transparency.
- Mentor junior and senior engineers, fostering their technical growth and professional development within the FDE organization.
- Act as the primary escalation point to resolve complex technical blockers, ensuring the team remains productive and focused.
- Create a culture of continuous learning by sharing architectural insights and technical best practices across the team.
- Partner with Technical Account Managers (TAMs) and Business Analysts (BAs) to translate complex business requirements into technical specifications.
- Communicate technical constraints and possibilities clearly to non-technical stakeholders to manage expectations and drive value.
- Bridge the gap between customer needs and engineering execution, ensuring every technical solution delivers measurable business impact.
Within 90 Days, You’ll:
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Complete Sitetracker product training and gain a deep understanding of our core architecture and deployment workflows.
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Establish strong working relationships with your pod members and cross-functional partners in Product and Customer Success.
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Assume full management of the FDE pod’s backlog and begin leading daily stand-ups and sprint planning sessions.
Within 180 Days, You’ll:
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Successfully lead the pod through a major platform enhancement or high-visibility customer deployment project.
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Implement a measurable improvement in pod velocity or code quality through process optimization or automation.
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Conduct career development planning for all direct reports, identifying clear growth paths for each engineer.
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Work with customers to gather requirements and be able to explain your solutions in a simplified non technical way
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Determine the best path to architect solutions and build out enhancements
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Act as the team representative for core features that you have developed
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Develop Lightning Web Components and build out full scale applications for customer use
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Work with customers to gather requirements and be able to explain your solutions in a simplified non technical way
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Ramp up new hires and begin participating in the new hire interview process
Within 365 Days, You’ll:
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Become a recognized technical authority within the company, influencing the broader FDE strategy and product roadmap.
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Scale the capabilities of your pod to handle increasingly complex and large-scale global infrastructure deployments.
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Achieve a high level of team retention and engagement through consistent coaching and technical leadership.
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Contribute customizations and standardizations to the core product
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Develop on the core product for customer suggested features
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Build, architect, and maintain existing and new features for customer functionality
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Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker product
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Contribute customizations and standardizations to the core product. Develop on the core product for customer suggested features
Sitetracker powers the rapid deployment of tomorrow’s infrastructure as the global leader in deployment operations management software. Innovative companies like Cox, Telefonica, EVgo, and Tilson rely on Sitetracker to plan, deploy, and manage critical infrastructure projects and assets across industries like telecommunications, EV charging, renewables, and utilities. Our cloud-based solution accelerates the transition to a fully connected and sustainable future. Founded to solve infrastructure deployment challenges, Sitetracker continues to expand its impact across industries. Recognised as a top workplace, we are proud to invest in our exceptional, people-first culture.
The OpportunityAs Manager, Product Design, you will play a pivotal role in transforming how some of the world’s most critical infrastructure companies operate. The products you and your team design will directly influence how complex projects are planned, deployed, and managed at scale.
We are investing heavily in our product design organisation and are looking for a leader who thrives in high-growth, fast-moving environments. This role is ideal for someone who combines strategic thinking with a strong builder mentality — someone who is energised by ambiguity, stays close to the craft, and knows how to rally teams around bold ideas. You will not just manage designers. You will set the standard for what modern product design looks like at Sitetracker — hands-on, technically fluent, and deeply connected to customer outcomes.
In addition to leading the broader design team, you will be embedded in your own scrum team — designing and delivering alongside Engineering on a day-to-day basis. For someone who wants to build and ship, this is an ideal balance of leadership and craft. If you are looking for a role focused primarily on people management, this is not the right fit.
What You’ll Do Lead and Build a High-Performing Design TeamYou will lead a team of designers while remaining deeply connected to the work. You will mentor and grow your direct reports while cultivating a culture of ownership, continuous improvement, and building in public — where work is shared early and often, feedback cycles are short, and the collective intelligence of the team is leveraged daily.
Study the Market and the TechnologyYou and your team will stay close to where product and AI capabilities are heading, not just what Sitetracker can do today. You will monitor competitors and adjacent products to understand how the market is evolving, identify new patterns, and bring back insights that shape product direction. You will also develop a deep understanding of the critical infrastructure industries Sitetracker serves — telecommunications, EV charging, renewables, and utilities — and the tools, systems, and workflows that professionals in those industries rely on daily. That domain knowledge is what separates generic enterprise design from solutions that actually fit how these teams work. You will speak the technical language — fluent enough in AI concepts, platform capabilities, and enterprise architecture to hold your own as a peer in deep technical discussions, not a passenger.
Identify Problems and Prioritize SolutionsYou will partner cross-functionally with Product, Engineering, and leadership teams to define and deliver intuitive, scalable enterprise experiences that solve real customer problems. Understanding business context is table stakes. You will identify and evangelize UX priorities aligned with commercial objectives, define solutions that translate user experience into business impact, establish leading-indicator metrics, and make the tradeoff decisions that shape what gets built and what does not.
Design the Full ExperienceYou will champion user-centered design practices and ensure the team thinks in systems, not screens. Your team will map user flows, define interaction patterns, and design information architecture that makes complex operational workflows feel manageable. They will maintain and evolve our design system so that quality scales. Sitetracker is a Salesforce ISV — our web experience is built on SLDS-based components, while our mobile experience is purpose-built outside of SLDS. Your team will design for the full range of our users across both — from field technicians on mobile to program managers running complex dashboards.
Build and ShipThe design industry is changing. The most effective designers are no longer handing off static mockups and waiting for engineers to bring their ideas to life. They are shipping code, building AI graphs, measuring the quality of their solutions, and delivering outcomes directly. Sitetracker is at the front edge of this evolution, and this role will help define what it looks like.
You and your team are builders. Figma is one tool in the kit, not the default. Designers ship code to production, use AI-assisted development tools like Claude Code or Cursor, build and refine AI workflows, and verify implementations directly. You will model this behavior for your team and build a culture where design and engineering are a continuous workflow, not a handoff.
Validate and Measure QualityYou will establish high standards for research and validation. Where there is time and opportunity, your team will run pilots, usability tests, and design reviews to pressure-test work with real users and real scenarios. But you will also build a team that can ship confidently on strong UX instincts when the timeline demands it — leaning on deep knowledge of design patterns and conventions.
You will define what “good” looks like, establish success metrics, and track quality over time. Your team will close the loop between what was designed and what actually shipped.
Drive Adoption and OutcomesYour team is not done when a feature ships. They are done when it succeeds. You will ensure designers track whether what they built is being adopted and whether it is driving the commercial outcomes it was designed to achieve. You will apply what you learn to iterate, adjust, and improve.
The Skills You’ll Have Act with Agency-
Thrive in fast-moving environments and deliver high-impact outcomes at pace.
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Independently identify ambiguous challenges and take ownership of driving them to resolution.
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Champion new ideas, influence stakeholders, and rally support around strategic initiatives.
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Identify workflows where AI tools and emerging technologies can accelerate delivery, evangelize their adoption across the team, and ensure that building becomes the default way designers work.
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Turn complex enterprise workflows into products people can actually use without training.
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Work directly with customers — running pilots, gathering feedback, and iterating based on how they actually use the product.
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Establish research programs that inform product strategy through qualitative and quantitative customer insights.
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Solve ambiguous product challenges through customer discovery and workflow analysis.
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Make tradeoff decisions across user needs, technical constraints, and business goals and clearly connect those decisions to commercial outcomes.
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Open PRs that ship work to production, build functional prototypes, and use AI-assisted development tools as a primary working medium.
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Speak the technical language as a peer — comfortable in discussions about platform architecture, AI capabilities, and engineering tradeoffs.
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Source, hire, and retain top design talent that raises the bar for the team.
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Balance delivery expectations with team mentorship, coaching, and career development.
Within 90 Days, You’ll:
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Collaborate regularly with product management and engineering management peers, and have met key stakeholders across departments you will work with regularly.
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Evaluate the current design organisation, identify areas for improvement, and establish a clear vision for elevating design quality and team effectiveness.
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Be on the phone with customers, learning their workflows, pain points, and how they use Sitetracker. Know the personas and subverticals.
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Deliver work to your scrum team — pushing code, building prototypes, and demonstrating the builder standard you expect from the team.
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Be able to confidently demo Sitetracker’s core product.
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Begin establishing team norms and expectations for your direct reports.
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Assess the competitive landscape and begin forming a point of view on where Sitetracker’s product experience can differentiate
Within 180 Days, You’ll:
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Lead the successful delivery of high-impact product design initiatives across complex enterprise workflows.
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Implement scalable design processes, team rituals, and coaching practices that develop your designers’ technical fluency, shipping mindset, and overall growth.
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Drive improvements to the design system and establish higher standards for usability, research, and visual quality.
Within 365 Days, You’ll:
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Point to product successes your team has driven that have directly contributed to commercial outcomes.
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Build a team of designer-builders — through a strong talent pipeline and intentional development — who ship code, leverage AI tools fluently, and operate as true partners with engineering.
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Build scalable design operations and team structures that position the Product Design organization for high performance, measurable impact, and future growth.
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Become a trusted strategic partner to executive leadership — shaping product direction, advocating for customer-centered innovation, and translating complex technical capabilities into clear strategic narratives.
Within 90 Days, You’ll:
- Deliver integration solution design for at least one active cross-functional project.
- Build strong working relationships with product, engineering, and key external vendors.
- Conduct architectural reviews for current integration workflows and propose improvements.
- Act as a technical thought partner during early-stage discovery on upcoming initiatives.
Within 180 Days, You’ll:
- Lead the end-to-end architecture and delivery guidance for multiple concurrent integration projects.
- Drive consistency in technical standards across all integration designs and documentation.
- Actively influence technical alignment and strategy with at least two external system vendors.
- Be recognized as a go-to authority on integration best practices within the team.
Within 365 Days, You’ll:
- Establish and enforce scalable integration architecture frameworks across the organization.
- Mentor junior architects and engineers on integration strategy and execution.
- Deliver measurable performance improvements across key systems through thoughtful integration design.
- Lead cross-functional post-mortems and incorporate learning into future solution architecture.
The Opportunity
Join Sitetracker as a Product Engineer and contribute to the future of enterprise software by harnessing cutting-edge AI. You’ll bring strong technical skills to deliver high-quality software solutions, leveraging AI to increase development velocity and throughput. This is a unique opportunity to apply legitimate AI for commercial use, combining established engineering practices with a pioneering spirit to deliver impactful solutions.
What You’ll Do
As a Product Engineer, you will contribute to the technical design and implementation of our groundbreaking new AI harness solution. You will own features and components end-to-end, moving beyond traditional SaaS paradigms to help build highly scalable, high-throughput AI infrastructure.
This is a polyglot role. You’ll need to understand product strategy, dig into user needs, and use that context to make smart decisions about what to build and how to build it.You’re expected to absorb the problem space, prioritize effectively, uphold a high standard of engineering, and ship solutions that move the product forward. This role calls for someone who can break down challenges into iterative solutions, keep stakeholders informed, and find ways to unblock themselves. You will collaborate across teams to deliver scoped work and contribute to solving problems that enhance efficiency across the Engineering organization.
The Skills You’ll Have
Technical Expertise & Implementation
- Take ownership of your features end-to-end, from implementation through testing and monitoring.
- Implement and deliver AI-driven product capabilities with guidance on architectural direction.
- Write clean, scalable, and efficient code for our core AI harness.
- Work with Large Language Models (LLMs) and other AI components, following established security practices.
- Contribute to the design of fault-tolerant systems that orchestrate multiple AI agents.
Quality & Customer Focus
- Develop an understanding of customer challenges and the value your team’s AI solutions bring.
- Write thorough tests, including strategies for non-deterministic AI outputs.
- Follow established data privacy guardrails in all AI systems you build.
- Contribute to automated evaluation pipelines that assess AI output quality.
- Identify opportunities to improve existing AI harness applications and surface them to the team.
Collaboration & Growth
- Actively participate in code reviews and knowledge-sharing with teammates.
- Seek and incorporate feedback to continuously improve your own craft.
- Contribute to engineering discussions and help the team reach sound technical decisions.
- Communicate cross-team dependencies early to keep projects on track.
- Adopt and champion emerging engineering standards for AI development.
Communication
- Clearly articulate your technical decisions and trade-offs.
- Collaborate effectively across Product and Engineering teams.
- Communicate AI concepts in accessible terms to both technical and non-technical audiences.
- Share knowledge about the AI harness with teammates and stakeholders.
- Contribute ideas to the product roadmap by staying current with emerging AI capabilities.
Within 90 Days, You’ll
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You’ll Ramp up on the team’s architecture, codebase, and AI tooling. Contribute to your first AI-driven product features with support from senior engineers.
Within 180 Days, You’ll
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You’ll Independently deliver AI-driven product features end-to-end, with increasing complexity.
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Actively participate in design discussions and contribute to team best practices around secure and scalable AI development.
Within 365 Days, You’ll
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You’ll Consistently deliver well-crafted, end-to-end AI-driven product capabilities that contribute to increased velocity and throughput.
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Serve as a reliable contributor who elevates team quality through strong technical work, thoughtful code reviews, and knowledge sharing.
Within 90 Days, You’ll:
- Become familiar with our internal tools and Product Playbook
- Gain a strong technical understanding of the Sitetracker product and capabilities
- Be able to articulate the value Sitetracker provides to our customers, the problems we solve, the people we solve them for, and the market segments we’re in
- Become Sitetracker Certified to gather a breadth of knowledge of the entire Sitetracker product, even beyond the area that you own
- Inherit the current roadmap for your product area and begin collaborating with your Scrum team to ensure the continuous delivery of value as you become integrated within the Sitetracker Product Team
- Have built working relationships with cross-functional teams such as Sales, Implementations, Customer Success, and Marketing
Within 180 Days, You’ll:
- Establish lines of communication with customers and engage in activities such as roadmap reviews, customer feedback sessions, and discovery interviews
- Become the go-to person for Engineering, Product Design, and Product Marketing for your product area
- Collaboratively define a roadmap that shows how your product area is likely to evolve over the next year
- Be deeply involved in product discovery, uncovering and validating business problems, and iteratively defining solutions
- Drive the delivery of several current roadmap items
Within 365 Days, You’ll:
- Be a subject matter expert in the market, our business, and our product
- Have guided the company through an entire end-to-end product development cycle–identifying and validating a market problem, defining success, incorporating it into the roadmap, iteratively defining the right solution, leading engineering through the development of features, launching new capabilities to market, observing and measuring the results, communicating our progress to the company, and releasing follow-on product improvements needed to confirm we’ve hit our goal
- Have strong working relationships with all the cross-functional teams in the company that allows you to rapidly deliver new ideas and features
- Have visibly and measurably levelled up our Product Management operational excellence
- Configure modules and implement automation using Salesforce flows.
- Develop and implement approval processes, validation rules, and reports.
- Perform data migration using Data Loader and advanced Excel (VLOOKUP, Pivot tables).
- Understand custom metadata types and managed packages.
- Strong verbal and written communication skills.
- Ability to engage with customers and internal teams throughout project delivery.
- Manage multiple tasks with attention to detail in a fast-paced environment.
- Consistently deliver quality outcomes under tight deadlines.
- Salesforce Certified Administrator (or ability to achieve in 6 months).
- Sitetracker Certification post-training.
Within 90 Days, You’ll:
- Achieve 85% utilization, ensuring billable efficiency and customer satisfaction
- Translate customer business requirements into detailed technical specifications.
- Assist in system architecture design for scalable solutions.
Within 180 Days, You’ll:
- Train others on how to use and configure the Sitetracker product.
- Manage configuration tasks across multiple projects concurrently.
- Lead customer meetings, ensuring adherence to deadlines and deliverables.
Within 365 Days, You’ll:
- Lead small to medium-sized implementations end-to-end, from solution design and requirements gathering to training and go-live.
- Train new specialists on Sitetracker implementation methodologies and technical concepts.
- Make critical implementation decisions autonomously
The Skills You’ll Have
- Technical Architecture & Platform Design
- Able to lead technical architecture for major product modules and design scalable, performant Salesforce solutions.
- Ensures architectural decisions align across Salesforce and complementary technologies like React Native and Spark.
- Evaluates technical risks and makes strategic trade-off decisions.
- Drives platform integration at scale, aligning data models and execution flows.
- Designs for extensibility, resilience, and long-term adaptability.
- Excellence in Salesforce Engineering & Platform Execution
- Develops and implements solutions using Apex, SOQL/SOSL, LWC, and Aura with deep platform knowledge.
- Optimises query performance, runtime execution, and governor limit consumption.
- Establishes and enforces coding standards and scalable design patterns.
- Builds secure, high-quality, maintainable code foundations.
- Implements comprehensive testing strategies, including performance and security validation.
- Technical Leadership & Mentorship
- Mentors engineers through hands-on guidance in debugging, refactoring, and architectural thinking.
- Models engineering excellence and elevates team capabilities.
- Promotes a culture of continuous learning and documentation.
- Facilitates knowledge-sharing sessions and technical deep dives.
- Guides teams to operate with stronger technical clarity and ownership.
- Product Collaboration & Cross-Functional Influence
- Collaborates with Product Managers to align scope, sequencing, and feasibility.
- Translates business objectives into well-formed technical execution plans.
- Produces clear technical design documentation for diverse audiences.
- Influences decision-making by advocating for scalable, customer-centric technical solutions.
- Ensures technical efforts directly support product outcomes and customer value.
Within 90 Days, You’ll:
- Develop a deep understanding of core Salesforce product modules and their execution patterns.
- Ramp fully into Sitetracker’s technology stack, architectural guidelines, and engineering principles.
- Deliver enhancements and fixes that demonstrate quality, speed, and architectural alignment.
- Contribute meaningful insight through code reviews and technical recommendations.
- Build strong working relationships across engineering, product, and design.
Within 180 Days, You’ll:
- Design, build, and release large-impact platform components or features.
- Serve as the primary technical reference for key modules in the stack.
- Lead incident investigations and drive preventative improvements.
- Identify areas of technical debt and initiate prioritised remediation efforts.
- Shape roadmap discussions by offering well-reasoned technical perspectives.
Within 365 Days, You’ll:
- Drive a significant technical or product initiative from initial concept through launch, adoption, and stability.
- Elevate team technical maturity through ongoing mentorship, code quality improvements, and process refinements.
- Improve system maintainability, scalability, and developer productivity through modernisation or re-architecture efforts.
- Reduce defects and accelerate development velocity through improved engineering practices.
- Become a domain expert in the industries served (telecom, EV, renewables, utilities), applying that knowledge to system design and product evolution.
- Successfully supported enterprise software sales cycles from discovery to close
- Delivered compelling, value-based product demonstrations tailored to stakeholder needs
- Navigated technical evaluation processes including RFPs, security reviews, and POCs
- Translated customer requirements into scalable, real-world platform solutions
- Configure and architect customised solutions during the sales cycle
- Quickly learned new solutions and configured software environments independently
- Built, maintained, and customized demo environments for complex use cases
- Integrated enterprise systems (e.g., Salesforce, GIS) with technical credibility
- Demonstrated deep product knowledge that elevated stakeholder confidence
- Functioned as a solution architect across multiple high-value enterprise opportunities
- Ran complex sales opportunities in telecom, energy, utilities or across multiple different verticals/industries
- Connected industry trends to customer goals in discovery and solutioning
- Closed a variety of deals (Mid Market, Enterprise & strategic) with site- and asset-based operational complexity
- Anticipated challenges unique to large-scale infrastructure rollouts
- Acted as a regional authority on industry-specific use cases and best practices
- Tailors communications for different audience including C-level executives (business strategy) and IT/Operations/Architecture leadership (technical validation)
- Mapped platform functionality to financial and operational metrics
- Partners cross-functionally to align Sitetracker’s solution with customers strategic goals
- Operates with near complete autonomy, consistently delivering high quality, complex deliverables and driving consensus among internal stakeholders (Product, Sales, Services)
- Influences strategic outcomes beyond the technical solution alone
Within 90 Days, You’ll:
- Ramp on Sitetracker’s platform, SE methodology, and demo environments
- Lead technical discovery and solutioning on active opportunities
- Deliver your first tailored, value-based demo to a key prospect
- Collaborate with AEs to build regional sales strategies
- Shadow top performers and complete SE certification
Within 180 Days, You’ll:
- Own the full technical sales cycle for mid-to-large enterprise accounts
- Build reusable demo flows and technical assets that accelerate velocity
- Influence win strategy through technical close plans
- Partner with Product and Marketing to refine messaging based on field insight
- Contribute to internal training by sharing best practices and lessons learned
Within 365 Days, You’ll:
- Drive consistent impact in win rates, deal size, and cycle time
- Lead complex, multi-stakeholder deals from first touch to close
- Mentor new SEs and elevate team performance
- Shape product direction by providing structured customer feedback
- Be recognized as a strategic partner to Sales Leadership and Product
Within 90 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
This is your chance to build a reliability practice from the ground up and establish the engineering standards—including SLOs, error budgets, and observability—that will protect our platform as we scale for enterprise customers and expand our AI capabilities. You’ll have the autonomy to set the strategy and the trust to execute it, ensuring that our AI workloads (Evals, RAG, and LLM processing) meet the highest reliability standards. If you are a proactive problem solver who treats toil as an engineering challenge and wants the agency to decide which technologies to adopt and when, you will find this to be a career-defining role.
What You’ll DoAs a Staff or Senior Staff SRE, you’ll hit the ground running by partnering with the engineers currently managing reliability to transition the organization from reactive firefighting to a proactive, disciplined reliability practice. You will lead the deliberate evolution of our infrastructure, recognizing the inflection point for new tooling and leading migrations away from manual scripts and templates only when they’ve earned their keep. Whether you are architecting incident response structures or solving novel reliability problems for AI agents, your work will act as a multiplier that empowers the entire engineering team.
By bringing a consulting mindset to every challenge, you’ll propose technical trade-offs based on evidence rather than reflex, ensuring our roadmap for multi-region or service mesh adoption is built for tomorrow. You won’t just be handed tasks; you will own the strategy for production-readiness and deploy safety, building the organizational trust needed to make reliability a core differentiator of our product.
The Skills You’ll HaveDeep SRE Expertise
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Define SLIs and SLOs for critical user journeys and use them to drive proactive engineering decisions.
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Run live production incident response as an Incident Commander and lead blameless postmortems that result in shipped follow-up actions.
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Builds observability that tells a story — dashboards that explain a system’s behavior to someone seeing it for the first time — and actionable alerts.
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Take an organization from reactive firefighting to a working reliability practice with measurable improvements in paging volume.
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Design error-budget policies and use them to make data-driven trade-offs between shipping features and maintaining reliability.
Deep Technical Expertise in AWS
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Designs and operates services on AWS competently — VPC, IAM, compute (ECS/EC2/Lambda), managed data services, and load balancing.
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Navigate our current setup of CloudFormation and bash scripts via GitHub Actions effectively without reaching for Terraform reflexively.
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Debug production AWS issues at the network and IAM level without escalating to AWS support as a first step.
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Design and roll out production workloads across multiple regions and countries while accounting for data residency and regional failure modes.
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Lead high-stakes tooling migrations into established environments and manage the long-term consequences of those architectural choices.
Impact, Leadership & Team Enablement
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Mentor engineers through pair debugging, postmortem coaching, and runbook reviews to leave the team more capable.
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Define alerts for impactful metrics and write the clear, actionable runbooks that go with them.
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Work with engineering teams to gather requirements for new infrastructure and conduct constructive production-readiness reviews.
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Teach teams how to build their own observability dashboards, raising the technical floor across the entire organization.
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Use AI tooling aggressively, including coding agents and log analysis, to accelerate the delivery of impactful changes.
Communication & Influence
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Communicate scheduled downtime and infrastructure changes to stakeholders proactively with clear timing and expected impact.
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Write postmortems that both engineers and non-engineers can read, understand, and learn from.
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Act as the recognized Subject Matter Expert for AWS-related questions across the engineering organization.
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Influence product and engineering roadmap decisions by using data and evidence rather than opinion when reliability is a factor.
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Build organizational trust so that teams seek out the SRE practice early in the development cycle to make their work better.
Within 90 Days, You’ll
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Fully onboard and partner with the engineers currently managing reliability to review and revise the existing operational plan.
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Operationalize high-leverage items to transition the team out of reactive firefighting and into a more stable, proactive state.
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Establish a baseline for current system behavior by identifying the most critical user journeys that require immediate SLI/SLO definitions.
Within 180 Days, You’ll
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Independently drive the revised reliability plan, ensuring SLIs/SLOs are in place and actively used to guide engineering decisions.
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Standardize the incident response structure, including severity definitions, Incident Commander roles, and a cadence for blameless postmortems.
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Measurably reduce paging volume and ensure that every alert that pages an engineer is backed by a clear, effective runbook.
Within 365 Days, You’ll
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Establish a mature reliability practice where production-readiness reviews and error-budget conversations are default parts of the development lifecycle.
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Define a clear, evidence-based tooling roadmap for the next phase of our evolution, such as Terraform, service mesh, or multi-region expansion.
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Serve as an organizational multiplier, having built the observability and culture necessary for other engineers to reason about reliability without constant supervision.
As a Solution Architect, you’ll be instrumental in translating complex customer requirements into robust, scalable, and adoptable technical solutions. While our Business Analysts increasingly handle initial discovery, you’ll lead the critical phase of solution design and guide its flawless implementation. You’ll drive the architecture of enterprise-level systems, ensuring every detail aligns with both customer needs and Sitetracker’s platform best practices. Your work will directly impact customer satisfaction and adoption, as you oversee the journey from concept to go-live and beyond. This role empowers you to influence strategic technical direction, enhance organizational delivery quality, and elevate Sitetracker’s standing as a trusted partner.
The Skills You’ll HaveSolution Design & Architecture
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Design solution architecture for at least one end-to-end Salesforce implementation.
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Document designs through comprehensive diagrams and/or technical specifications.
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Break down complex requirements into system components (Out of the Box vs. Config vs. Custom).
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Architect multi-system or enterprise-level solutions across multiple business units.
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Introduce design patterns that are reused by others across the organization, influencing long-term enterprise architecture decisions.
Discovery & Requirements Translation
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Lead customer discovery sessions to capture precise business needs.
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Document business requirements in a structured and actionable way.
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Validate requirements against platform capabilities, identifying potential gaps or risks during discovery.
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Independently lead multi-day workshops with senior stakeholders.
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Reframe vague customer needs into clear, actionable technical requirements that drive solution development.
Technical Leadership & Build Oversight
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Review build work diligently, ensuring strict alignment with your solution designs.
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Provide clear build guidance and answer complex technical questions for delivery teams.
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Document best practice configuration approaches to standardize excellence.
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Act as a technical authority across multiple parallel projects.
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Introduce reusable frameworks or technical standards that elevate the entire delivery team’s capabilities.
Stakeholder Engagement & Communication
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Present compelling solution designs and their rationale to diverse business and technical stakeholders.
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Articulate trade-offs and platform limitations in plain language, fostering clear understanding.
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Facilitate productive workshops to confirm design direction.
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Present to executives and influence design direction with confidence and clarity.
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Consistently diffuse stakeholder objections by explaining design trade-offs and benefits with conviction.
Within 90 days, You’ll:
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Deliver initial scalable solution designs for key project initiatives, setting a strong foundation for adoption.
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Begin establishing trust with customers as a knowledgeable technical authority on Sitetracker, providing clear guidance and rationale.
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Actively contribute to internal standards and best practices, elevating the initial quality of delivery across your assigned projects.
Within 180 days, You’ll:
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Drive the successful adoption of your solution designs across multiple projects, ensuring measurable customer satisfaction post go-live.
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Solidify your reputation as a trusted technical partner to customers, consistently influencing design decisions and outcomes.
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Proactively identify and introduce reusable patterns or best practices that enhance organizational efficiency and elevate overall delivery quality.
Within 365 days, You’ll:
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Consistently deliver highly adopted, scalable solution designs that are recognized for their quality and strategic impact across a portfolio of complex projects.
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Become the go-to technical authority for customers, recognized for your ability to simplify complex challenges and foster unwavering confidence in Sitetracker solutions.
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Significantly elevate delivery quality across the organization by championing and implementing innovative standards, patterns, and best practices.
- Demonstrates strong evidence of success selling complex SaaS software solutions across mid size, large and enterprise businesses in Canada, preferably having sold in the Telecom & Energy industries
- Can clearly walk through in detail how to navigate key enterprise SaaS software deals to a successful win and the role you play within that
- Won high value SaaS deal ($300k + ARR) by navigating complex buying centers and influencing executive stakeholders
- Know when to engage the right partners based on the deal strategy
- Evidences defining and executing territory plans with a list of top accounts and can do this for Sitetracker’s 120 top accounts according to our go-to-market strategy.
- Executed flawlessly within a MEDDPICC or similar methodology, ensuring rigor and velocity across every deal cycle
- Strong approach to researching effectively, understands and aligns on how a target company aligns with the company value proposition, validates how the prospect generates revenue & identifies target stakeholders.
- Drives discussions around product and unique value proposition, knowing the proof points, specifically how product ties to business outcomes
- Evidences understanding of building business cases & ROIs for prospects.
- Executes using a consultative approach by gathering data & playing back the financial impact of the solution on the customer’s business and presents a commercial offer to a prospect tied directly to the business case justification.
- Acting as a challenger and a trusted advisor by knowing the customer’s industry and business
- Acting as if you are the CEO of your territory. Taking ownership of your actions and decisions, and working with speed and urgency to drive results.
- Strong ability in building and developing a quality and healthy (x5) pipeline and managing that pipeline of opportunities through the entire sales cycle to a successful win.
- Working with and Leading a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex sales cycles and create alignment between the internal and customer teams
- Building for tomorrow by focusing on creating long-term, sustainable deals that have a lasting impact.
Within 90 Days, You’ll:
- Become Sitetracker certified.
- Understand Sitetracker business objectives and strategy.
- Be familiar with assigned territory and able to create territory, account and opportunity strategy.
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships.
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation.
- Have exceptional command of the Sitetracker message and process.
- Have your territory planned and pipeline defined.
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year having made measurable impact through key wins and contributions
- Meet or exceed ARR and new logo goals, while embodying quality, integrity, and respect in execution
- Be a contributor to best practices by identifying and implementing improvements to sales strategy or process
- Have built strong cross-functional relationships that contribute to your and the company’s long-term success
- Demonstrates strong evidence of success selling complex SaaS software solutions across mid-size, large and enterprise businesses, preferably having sold in the Telecom & Energy industries
- Can clearly walk through in detail how to navigate key enterprise SaaS software deals to a successful win and the role you play within that
- Won high-value SaaS deal ($300k + ARR) by navigating complex buying centres and influencing executive stakeholders
- Know when to engage the right partners based on the deal strategy
- Evidences defining and executing territory plans with a list of top accounts and can do this for Sitetracker’s 120 top accounts according to our go-to-market strategy.
- Executed flawlessly within a MEDDPICC or similar methodology, ensuring rigor and velocity across every deal cycle
- Strong approach to researching effectively, understands and aligns on how a target company aligns with the company value proposition, validates how the prospect generates revenue & identifies target stakeholders.
- Drives discussions around product and unique value proposition, knowing the proof points, specifically how product ties to business outcomes
- Evidences understanding of building business cases & ROIs for prospects.
- Executes using a consultative approach by gathering data & playing back the financial impact of the solution on the customer’s business and presents a commercial offer to a prospect tied directly to the business case justification.
- Acting as a challenger and a trusted advisor by knowing the customer’s industry and business
- Acting as if you are the CEO of your territory. Taking ownership of your actions and decisions, and working with speed and urgency to drive results.
- Strong ability in building and developing a quality and healthy (x5) pipeline and managing that pipeline of opportunities through the entire sales cycle to a successful win.
- Working with and Leading a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex sales cycles and create alignment between the internal and customer teams
- Building for tomorrow by focusing on creating long-term, sustainable deals that have a lasting impact.
Within 90 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
This is more than just a training role; it is your chance to restore and redefine core delivery capacity within a rapidly growing customer implementation lifecycle. As a Trainer – Education Consultant, you will solve critical adoption challenges by bridging the gap between project implementation and independent customer success, ensuring our users don’t just observe workflows but master them. You’ll join a team where you have genuine creative autonomy to design content, high visibility across complex SaaS platforms, and the agency to raise the quality bar for how we empower our global customer base.
What You’ll DoAs the Technical Trainer – (Software), you will hit the ground running by stepping into a meaningfully updated delivery model that anchors training directly to active implementation milestones, from kickoff through hypercare. You will transition away from building content in isolation to working inside active customer projects, ensuring that every training session is tailored to real-world scenarios and shifting customer priorities.
You’ll play a key role in driving measurable impact by owning a recurring cadence of customer training and developing hands-on, scenario-based programs that reflect actual customer workflows. Your work will involve collaborating closely with Solution Delivery and Customer Success teams to identify training gaps and propose proactive solutions that drive long-term adoption. By bringing a consulting mindset to every engagement, you’ll listen to customer needs and translate them into effective learning experiences that elevate what’s possible for our users.
The Skills You’ll HaveTraining Delivery & Facilitation
- Deliver live Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT) using hands-on, scenario-based exercises tailored to end-user and admin-level audiences, adjusting facilitation pace and approach in real time based on learner engagement and comprehension.
- Support participants through live exercises and ambiguous situations, maintaining focus on learning objectives and making sound decisions when priorities or conditions shift mid-engagement.
- Facilitate train-the-trainer sessions that equip customer-side trainers to carry material forward independently, including delivery in more than one language to support a global customer base.
- Apply adult learning principles and a learner-centered mindset to design and deliver experiences that prioritize genuine skill transfer over content coverage.
- Bring intellectual curiosity and a commitment to continuous growth, developing expertise in both the platform and the practice of education while maintaining resilience when conditions are ambiguous or priorities shift.
Instructional Content Development
- Collaborate with SMEs to extract complex workflows and transform them into practical, scenario-based learning activities, including live exercises, facilitator guides, participant workbooks, job aids, and workflow videos.
- Develop training content in multiple languages and build repeatable facilitation guides and activity banks that can be reused or customized across customer engagements.
- Consult on learning context and audience, and design materials that intentionally distinguish between live, exercise-based delivery and self-paced consumption, ensuring each format serves its intended purpose.
- Solicit feedback from learners and stakeholders post-delivery and use it to iterate on content quality, relevance, and overall program effectiveness.
- Track content performance and learner outcomes to identify patterns, surface improvement opportunities, and inform ongoing program development.
Technical Aptitude & SaaS Platform Fluency
- Navigate and demonstrate SaaS platforms confidently in live environments, including troubleshooting unexpected software behavior and explaining admin concepts such as user permissions, object configuration, and workflow rules within a training context.
- Apply a strong understanding of Salesforce-based platforms or similar technical backgrounds to answer configuration-level questions accurately and support learners through complex workflows.
- Utilize an LMS to deploy, organize, and track learner progress, interpreting data and metrics to surface adoption trends and recommend targeted interventions.
- Operate effectively within structured implementation methodologies, delivering training during key project phases such as UAT and go-live.
Communication & Stakeholder Management
- Adjust communication depth and tone for different audiences, from executive sponsors to field technicians, and represent the education function confidently in customer-facing project conversations.
- Manage a pipeline of concurrent training engagements independently, communicating proactively when timelines are at risk and coordinating cross-functionally with Solution Delivery and Customer Success teams without creating unnecessary overhead.
- Recognise the boundaries of education scope, advocate clearly when requests fall outside of it, and escalate appropriately rather than absorbing unchecked scope.
- Demonstrate professional bilingual proficiency in French, German, Italian, or Spanish within a work context.
Within 90 Days, You’ll:
- Complete Sitetracker Project Management Admin Certification and successfully shadow core implementation training sessions.
- Deliver supported end-user training sessions alongside a senior team member, building familiarity with the facilitation structure, hands-on exercise format, and session documentation requirements.
- Establish working relationships with the Solution Delivery and Customer Success teams to begin coordinating training for active projects.
- Demonstrate consistent follow-through on all administrative responsibilities: timecards, session notes, and customer summaries submitted on time without reminders.
Within 180 Days, You’ll:
- Own and independently deliver a full end-user training engagement from prep through post-session follow-up, including hands-on scenario-based exercises built around real customer workflows.
- Manage a full pipeline of concurrent customer training engagements independently, maintaining all required documentation and follow-up.
- Design or significantly update at least one training module in collaboration with a SME, producing materials others on the team can pick up and deliver.
- Begin cross-training on Admin certification course content in preparation for supporting or co-facilitating Admin-level sessions.
Within 365 Days, You’ll:
- Attain Salesforce Certified Platform Administrator
- Deliver at least one train-the-trainer session, equipping a customer-side trainer to carry a program forward independently.
- Identify a gap in the current training catalog or delivery model, propose a solution, and build or pilot it.
- Operate as a fully independent contributor across a full project portfolio, with minimal reliance on reminders for administrative follow-through and a track record of proactive stakeholder communication.