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Explore available roles at Sitetracker and join the team. See the job applicant policy here.
The Opportunity
Sitetracker powers the rapid deployment of tomorrow’s infrastructure. The global leader in deployment operations management software, Sitetracker helps innovative companies like British Telecom, KPN, Segra, and Chargepoint manage millions of sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, smart cities, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the path to digital equity and a more sustainable future.
To continue our growth, we need to expand our sales team. This is your opportunity to be a part of an exceptional growth story. As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing accounts within our core verticals. Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
This role will be the first Account Executive in our Canada market – if located in the US must have a track record of success selling into Canada.
The Skill Set:
- You’re able to define and execute territory / account sales plans for assigned geographic territory as well as meet and exceed sales goals (quotas) through prospecting, qualifying, managing and closing sales opportunities within the assigned Named Accounts.
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline.
- Have ideally worked for smaller companies/start ups
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams.
Within 60 Days, You’ll:
- Become Sitetracker certified.
- Understand Sitetracker business objectives and strategy.
- Be familiar with assigned territory and able to create territory, account and opportunity strategy.
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships.
- Begin to establish your pipeline.
- Take ownership of existing business relationships and accounts.
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects.
- Conduct successful meetings and advance opportunities and accounts.
Within 120 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation.
- Have exceptional command of the Sitetracker message and process.
- Have your territory planned and pipeline defined.
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right.”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect.
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker powers the rapid deployment of tomorrow’s infrastructure.
The global leader in deployment operations management software, Sitetracker helps innovative companies like British Telecom, KPN, Circet, and Electra manage millions of sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, smart cities, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the path to digital equity and a more sustainable future.
To continue our growth, we need to expand our sales team. This is your opportunity to be a part of an exceptional growth story.
As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing SMB accounts in UK & Ireland within our core verticals (Telecom & Energy). Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
The Skill Set:
- You are able to define and execute territory account and sales plans
- Have a track record of closing SaaS software sales deals
- Have sold and understand the importance of selling services along with the software
- You’re someone that has consistently met and exceeded quotas over the past 4-5 years
- Can demonstrate doing your own lead generation, qualification (prospecting, qualifying), managing and closing sales opportunities
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams
Within 60 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships from prospects
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Account Manager at Sitetracker is responsible for growing and renewing with “Corporate customers”. Driven by customer service as the highest priority, the Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform.
Driven by customer service as the highest priority, the Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform. Versed on a variety of industries, you know how Sitetracker’s platform enables companies to hit their productivity goals.
You also understand the gaps in usage across customer departments and will champion solutions to address said gaps. In this role, you will work with customers to understand their short, mid, and long range strategy goals of the business as well as collaborate with all Sitetracker teams involved in post sales (Customer Success Managers, Solutions Delivery, Enhancement Delivery & Support, Product, Education, and QA) to ensure a successful account planning.
The Skill Set:
- Be familiarized with our products and become Sitetracker certified
- Learn the Sitetracker planning process
- Begin creating account plans, gain knowledge and understanding of our customers
- Begin building your pipeline
- Alignment with all post sales departments that support our customers
- Actively work and close initial deals
Within 90 Days, You’ll:
- Be familiarized with our products and become Sitetracker certified
- Learn the Sitetracker planning process
- Begin creating account plans, gain knowledge and understanding of our customers
- Begin building your pipeline
- Alignment with all post sales departments that support our customers
- Actively work and close initial deals
Within 180 Days, You’ll:
- Execute the Sitetracker planning process
- Have completed customer account plans
- Have built a mature pipeline
- Be actively working and closing midsize deals
- Run and execute Growth Review Board meetings with post sales departments
- Meet or be exceeding your quota
Within 365 Days, You’ll:
- Be an expert in our customers’ business and how we help them meet their growth goals
- Be an expert in customer account plans
- Add to the Customer Growth playbook and best practices as well as contribute to the growth and development of the Customer Growth team
- Have full ownership of the end to end process with the customers in your region
The Opportunity
The Customer Growth Account Manager at Sitetracker is responsible for growing and renewing with “Corporate customers”.
Driven by customer service as the highest priority, the Customer Growth Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform. Versed on a variety of industries, you know how Sitetracker’s platform enables companies to hit their productivity goals.
You also understand the gaps in usage across customer departments and will champion solutions to address said gaps. In this role, you will work with customers to understand their short, mid, and long range strategy goals of the business as well as collaborate with all Sitetracker teams involved in post sales (Customer Success Managers, Solutions Delivery, Enhancement Delivery & Support, Product, Education, and QA) to ensure a successful account planning.
The Skill Set:
- A history of success in a customer facing role with demanding timelines
- Strategic and goal oriented mindset with a focus on process
- Self starter with a demonstrated history of initiative
- Capable of engaging at all levels of the organization with superb communications skills
Within 60 Days, You’ll:
- Be familiarized with our products and become Sitetracker certified
- Learn the Sitetracker planning process
- Begin creating account plans, gain knowledge and understanding of our customers
- Begin building your pipeline
- Alignment with all post sales departments that support our customers
- Actively work and close initial deals
Within 180 Days, You’ll:
- Execute the Sitetracker planning process
- Have completed customer account plans
- Have built a mature pipeline
- Be actively working and closing midsize deals
- Run and execute Growth Review Board meetings with post sales departments
- Meet or exceeding your quota
Within 365 Days, You’ll:
- Be an expert in our customers’ business and how we help them meet their growth goals
- Be an expert in customer account plans
- Add to the Customer Growth playbook and best practices as well as contribute to the growth and development of the Customer Growth team
- Have full ownership of the end to end process with the customers in your region
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
We are looking for a native/fluent German speaking Customer Success Manager to join our growing Customer Success team.
We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in EMEA. As a Customer Success Manager, you will work with customers at all stages of the customer journey – from implementation through go-live as they deploy and adopt the Sitetracker platform. As the customer’s main point of contact, you will demonstrate Sitetracker’s value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer’s goals and objectives. Working closely with all teams across Sitetracker, you will own customer onboarding, user adoption, customer advocacy (and more) to ensure the retention and growth of our customers.
The Skill Set:
- Professional working level efficiency communicating in German as a minimum
- Worked in SaaS company
- Adept at creating and executing a success plan, with a particular focus on identifying business outcomes and demonstrating business value for the customer
- Demonstrable experience working with mid-tier customers
- Ability to work with customers across multiple industries
- A demonstrable history of working with senior stakeholders across your customer’s organisation
- Have the ability to identify, deliver and demonstrate a solution’s value to customers
- Ability to create and deliver a high-touch communication plans
- Technical aptitude and understanding of a deployed solution
- You are a self-starter and committed to personal development
- History of passion and enthusiasm for Customer Success
Within 60 Days, You’ll:
- Work with cross-functional teams to learn the Sitetracker product and capabilities
- Undertake internal certification to accelerate your product knowledge and onboarding
- Learn and adopt Sitetracker’s playbooks
- Work closely with Customer Success colleagues, and other teams, to establish yourself internally
- Meet and familiarise yourself with customers within your book of business
- Establish yourself and become the main point of contact with your customers
Within 180 Days, You’ll:
- Establish cadence and regular interaction with your customer base
- Be a trusted advisor and advocate for your customers
- Partner with your customer’s leadership to develop a blueprint for success
- Understand the customer’s business goals and objectives
- Identify and measure potential new KPIs for your customers
- Create an action plan to deliver against goals, KPIs, and functionality
- Align your customer goals with Sitetracker functionality and roadmap
- Identify additional revenue-generating opportunities
- Masterfully articulate the Sitetracker value proposition
- Ensure you have referenceable customers to support a wider global sales effort
- Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge
Within 365 Days, You’ll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors
- Continue to develop strategic account plans for your customers to support product expansion and ensure customer retention
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customisations, or enhanced product functionality
- Establish yourself as an integral part of the EMEA Customer Success team.
- Lead by example and welcome new CSMs as they join the team
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in the US. As a Customer Success Manager, you will work with customers at all stages of the customer journey – from implementation through go-live as they deploy and adopt the Sitetracker platform.
As the main point of contact, you will and demonstrate Sitetracker’s value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer’s goals and objectives. Working closely with all teams across Sitetracker, you will own customer onboarding, user adoption, customer advocacy and more to ensure the retention and growth of our customers.
The Skill Set:
- Adept at creating and executing a success plan; with a particular focus on business outcomes or business value realization for the customer.
- Demonstrated experience working with mid-tier customers, ideally $100k – $500k annual contract value.
- Ability to work with multiple customers across many industries.
- History of working closely with senior stakeholders within a customer environment.
- Ability to identify, deliver and demonstrate a solution’s value to customers.
- Ability to create and deliver a high-touch communication plan.
- Technical aptitude and understanding of a deployed solution.
- You are a self-starter and committed to personal development.
- History of passion and enthusiasm for customer success.
Within 60 Days, You’ll:
- Work with cross-functional teams to learn the Sitetracker product and capabilities.
- Undertake internal certification to accelerate your product knowledge and onboarding.
- Work closely with customer success, and other teams, to establish yourself internally.
- Meet and familiarize yourself with customers within your book of business.
- Establish and become the main point of contact for your customers.
Within 180 Days, You’ll:
- Establish cadence and regular interaction with your customer base.
- Be a trusted advisor and advocate for your customers.
- Partner with your customer’s leadership to develop a blueprint for success.
- Understand the customer’s business goals and objectives.
- Identify and measure potential new KPIs for your customers.
- Align your customer goals with Sitetracker functionality and roadmap.
- Create an action plan to deliver against goals, KPIs, and functionality.
- Identify additional revenue-generating opportunities.
- Masterfully articulate the Sitetracker value proposition.
- Ensure you have referenceable customers to support a wider global sales effort.
- Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge.
Within 365 Days, You’ll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors.
- Continue to develop a strategic account plans for your customers to support product expansion and ensure customer retention.
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality.
- Establish yourself as an integral part of the US customer success team.
- Lead by example and welcome new CSMs as they join the US team.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Based 2-3 days out of our WeWork office in Bangalore.
The Data Migration Analyst will strongly contribute to most of our projects to lead the data analysis and data migration activities within the customer Salesforce platform. We expect this person to be able to solve data-related problems independently yet also be very active in seeking help and asking clarifying questions where needed. You should be able to find and rectify all the data-related issues/queries on the customer legacy data and create a clean database which can seamlessly upload to the customer salesforce org.
Finally, we expect this person to be familiar with the Salesforce ecosystem, building reports and trackers as needed and manipulating and updating data as needed.
The Required Skill Set:
- Proper hands-on experience in Salesforce data loading activity especially a good understanding of the implications of different batch sizes, uses of SOAP & BULK APIs, uses of serial & parallel data transfer process, experience in flex queue of highly customized objects.
- Good understanding of update/upsert functionality not only with SFDC IDs but also with external keys.
- Strong knowledge of creating and managing different types of Salesforce reports and dashboards.
- Good understanding of Salesforce.com sandbox environments and their data storage capacity and space allocation of SFDC records.
- Experience with preparing big data files using various tools (Excel, Google Sheets, OpenOffice) to justify the relationship between multiple SFDC objects/fields.
- Good understanding of character encoding, such as UTF-8 and its issues with MS-Excel.SQL (typically PL/SQL for Oracle) for most common SELECT statements, including JOINs and WHERE clauses.
- Hands-on experience in CRM Analytics (former Tableau) application, should have knowledge of:
- Data sync from different SF objects.
- Data upload with CSVs and their metadata in JSON script.
- Data integration setup via different connectors.
- Recipes to join objects and transform data.
- Lenses for dataset queries.
- Dashboards and data binding activity.
- Nice to have knowledge of SAQL for more advanced calculations that cannot be done via recipes or lenses.
The Additional Skill Set: (“Good to Have”)
- Knowledge of Visual Studio Code to handle very large CSV files.
- Knowledge of SQL:
- RegEx to matching patterns for string manipulation.
- Knowledge of different data cleansing/manipulation tools.
- Like – OpenRefine and GREL language.
- Python and Pandas Library.
- R (if we need to go heavy on statistics)
- Knowledge of AI and data prediction techniques.
- Like – Basic knowledge of AI in relation to machine learning and deep learning.
- Neural networks, nodes, and bias.
- Data prediction models using SF Einstein and other SF AI tools.
Within 60 Days, You’ll:
- Get trained on SiteTraker Application and understand the relationship between different objects/fields within the SiteTracker app.
- Understand the different ongoing projects and the data migration activities involved in those projects.
- Have a touch base with all different teams and collect information about all the ongoing data migration issues/obstacles and help to close those with effective solutions.
- Create the best practices, and standard data loading template/process which will help to streamline upcoming data migration activities.
Within 180 Days, You’ll:
- Own the data migration/manipulation process for several projects and be responsible for independently updating and uploading data in the client system.
- Help us to build a solid data COE team in our Bangalore office, who will be fully responsible & accountable for all data migration activities happening within SiteTracker.
Within 365 Days, You’ll:
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Sitetracker is a global software company committed to helping organizations build, deploy, and maintain
the next generation of critical infrastructure faster and more profitably.
The Solution Delivery team is responsible for ensuring that customers are onboarded successfully onto
our platform and are set up for long-term adoption.
As part of our continued growth in scaling our team in India, we are seeking to hire a Director of Solution
Delivery will be based out of Bangalore and will provide leadership across the team in India.
This role focuses on scaling the team to meet growing global demand, supporting implementations, and
creating focused centers of excellence. The ideal candidate will have a background in SaaS consulting
and implementations, with experience in the Salesforce platform considered a plus. The Director of India,
Solution Delivery will collaborate closely with international teams and senior leadership to ensure service
excellence and operational efficiency. This role is ideal for a visionary leader who thrives in a dynamic
global environment and is passionate about building and scaling teams to support a high-performing
software delivery organization.
Team Leadership and Management:
○ Build, lead, mentor, and manage a high-performing team of Solution Architects and
Solution Analysts in India, focusing on implementations.
○ Oversee recruitment, training, and development to scale the team for both current and
future demands.
○ Foster a culture of accountability, collaboration, and innovation within the team.
Service Delivery & Execution:
○ Oversee implementation work, ensuring projects are delivered on time, within scope, and
to the highest standards.
○ Align team activities with global strategies and ensure the team can meet the demands of
projects across multiple regions.
○ Stay up to date with the Sitetracker product and leverage knowledge to enable the team.
○ Support and guide the India team towards hitting departmental targets
Scaling for Global Demand:
○ Implement strategies to scale the team’s capacity for managing increasing project work
from global regions.
○ Standardize delivery processes, with a focus on implementation best practices, to
improve efficiency and reduce operational bottlenecks.
○ Ensure the team is agile and can handle both short-term and long-term project demands,
adapting quickly to changes in business requirements.
○ Manage and support the offshore model and suggest areas of process improvements.
Follow-the-Sun Model:
○ Develop and implement a “Follow the Sun” model for global Implementation delivery,
enabling continuous 24-hour operations.
○ Coordinate with teams in the Americas, EMEA, and APAC to ensure seamless handovers
of projects across time zones.
○ Build communication channels and protocols to support uninterrupted global operations.
Stakeholder Management:
○ Serve as the primary point of contact for global stakeholders in delivery projects, ensuring
transparency and alignment with business objectives.
○ Collaborate with senior leadership and external clients to provide updates on project
statuses, resource needs, KPIs, and strategic initiatives.
○ Engage with key stakeholders to identify opportunities for growth and process
improvement.
Performance Monitoring & Reporting:
○ Set clear KPIs and performance goals for the team, regularly tracking progress and
ensuring alignment with global objectives.
○ Analyze service delivery metrics, identifying areas for improvement and implementing
solutions to enhance SaaS project delivery.
○ Provide regular updates to global leadership on the performance of the India team and
the effectiveness of the offshore and onshore model.
The Skill
The Skill Set:
- 10+ years of experience in software service delivery, with at least 5 years in a leadership or director-level role.
- Proven experience in SaaS implementations and consulting, ideally within a global or multinational organization.
- Experience scaling teams to meet global demand and implementing operational models to support 24-hour global operations.
- Strong understanding of SaaS platforms, cloud architecture, and service delivery frameworks.
- Excellent leadership, communication, and interpersonal skills with a proven ability to influence and drive change.
- Experience working with global teams across multiple time zones.
- Strategic Thinking and Planning
- Team Building and Leadership
- Global Collaboration
- SaaS Expertise and Solution Delivery
- Process Optimization
- Strong Problem-Solving Skills
- Stakeholder Management
- ● Preferred:
- Salesforce platform experience is a strong plus, with familiarity in designing and delivering Salesforce solutions for global clients.
- Strong understanding of software development life cycle (SDLC), project management
- methodologies, and IT service management frameworks (e.g., ITIL).
Within 90 days you will:
- Have completed a team & capability assessment by reviewing the existing team’s skills, with a focus on their experience in implementations and have identified key strengths and gaps, especially in relation to the Sitetracker product and Salesforce.
- Have put together a team expansion & development plan to grow the team, focusing on hiring employees with expertise in implementations and consulting. Begin onboarding and training new talent.
- Establish relationships with global stakeholders, understanding project requirements, project methodology and business objectives.
- Review current service delivery processes, particularly in relation to SaaS projects, and identify inefficiencies or opportunities for improvement.
- Have developed a foundational knowledge of the Sitetracker platform, value proposition, and the customer industry processes the software support
Within 180 days you will:
- Implement process improvements to optimize delivery, focusing on faster turnaround times and better project handovers between global teams.
- Implement the “Follow the Sun” model, ensuring smooth global operations and handovers.
- Expand on the India team’s creation of Centers of Excellence, including QA, Data Migration and Sitetracker configuration
Within 365 days you will:
- Ensure that the “Follow the Sun” model is fully operational, with the India team seamlessly integrating into global project delivery processes.
- Scale the team to meet the growing global demands for implementations.
- Continuously improve team performance, demonstrating measurable improvements in delivery times, project quality, and client satisfaction.
- Drive ongoing improvements in service delivery, including automation, process streamlining, and team integration with global counterparts.
Sitetracker powers the rapid deployment of tomorrow’s infrastructure. The global leader in deployment operations management software, Sitetracker helps innovative companies like British Telecom, KPN, Segra, and Chargepoint manage millions of sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, smart cities, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the path to digital equity and a more sustainable future.
To continue our growth, we are expanding our sales team. This is your opportunity to be a part of an exceptional growth story.
As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing accounts within our core verticals across the Nordics region. Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
The Skill Set:
- Native or Business Professional proficiency in Danish, Finnish, Norwegian or Swedish
- You are able to define and execute territory account and sales plans
- Have a track record of closing enterprise level SaaS software deals
- Have sold and understand the importance of selling services along with the software
- You’re someone that has consistently met and exceeded quotas over the past 4-5 years
- Can demonstrate doing your own lead generation, qualification (prospecting, qualifying), managing and closing enterprise sales opportunities
- Have ideally worked for smaller companies/start ups
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline
- You are accustomed to highly complex buying-centers, understand the customer organization and and able to building/maintaining relationships required to drive large deals, often exceeding $1M ARR, to close
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams
Within 60 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker, named one of the best places to work for by USA today, is looking for ambitious and driven Enterprise Sales Development Representatives to add to our team. In this role, you will produce new sales leads to the sales pipeline by identifying, qualifying, and setting meetings for Account Executives acrossNorth America.
The Enterprise Sales Development Representative plays a key role in growing Sitetracker’s business. This is a unique opportunity to join a dynamic team in a fast-growing company and gain extensive experience and knowledge working closely with sales leaders, account executives and other revenue focused teams.
The Skill Set:
- History of lead generation or sales development.
- A self-starter with a proven track record of success and tenacity.
- Excellent communication, qualification, and objection handling skills.
- Positive and energetic phone presence, excellent listening and strong written communications skills.
- Team player who is truly passionate about software and technology.
- Innate hunger, self-motivation, and work ethic.
Within 60 Days, You’ll:
- Build on your knowledge of Sitetracker by working closely with the Sales Development team.
- Research prospective clients and acquire high-level contacts leveraging third-party databases and social networking sites.
- Prospect, educate, qualify, and develop sales ready leads and opportunities from lead generation activities and outbound cold calling into targeted accounts.
- Interact with prospects via telephone and email to uncover pain points, identify opportunities and generate interest.
Within 180 Days, You’ll:
- Perfect your knowledge of Sitetracker by becoming Sitetracker certified.
- Have formed a strong working relationship with the enterprise sales team and the individual Account Executives you will be supporting.
- You’re fully ramped and maintaining a healthy pipeline.
- Have sourced at least one deal that has closed at the company.
Within 365 Days, You’ll:
- Continue to learn the nuances of enterprise sales.
- Understand the various approaches and complexities to enterprise sales.
- Use your experience and success to help mentor other Sales Development Representatives.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker is looking for an Instructional Designer to join the EDU Customer Enablement Team. As an Instructional Designer, you will have the opportunity to work closely with some of the most forward-thinking companies and make a meaningful impact to the industries we service. This is a role within the Sitetracker Customer Enablement team which provides services to the customers and reports to the Certification Manager.
In this role, you will leverage your knowledge of enterprise software education program planning, customer education training needs, change management protocols, and training delivery, cloud technologies (preferably with Salesforce). Expert-level design and delivery for ILT, WBT, and On Demand training programs. You will work closely with our Certification, Customer Success, EDS (Enhancement, Development, and Support), and Product teams to onboard our customers, support Sitetracker Certification, and ensure employees, customers, and partners achieve success on the Sitetracker platform.
The Skill Set:
- Demonstrated history of planning and delivering SaaS enterprise customer education rollouts (especially on force.com)
- Background as a lead instructor and curriculum designer for role-based end-user training
- Ability to expertly design and deliver ILT and WBT training offerings (samples required)
- Relevant history in end user, train the trainer, certification workshop, and new release training
- Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients
- Knowledge of instructional theory, including assessment
- Proficiency with learning management systems (LMS)
- Writes scripts for video and audio content
- Works with technical staff to troubleshoot problems reported by users
- Develops and designs courses and curriculum
- Edits and develops online learning materials
- Designs learning activities, assignments, and assessments
- Creates computer-based training (CBT) modules and storyboards
- Develops instructor’s manuals, rubrics, and other teaching tools
- Manages online learning communities
- Analyzes, updates, and refines existing online content
- Demonstrated ability to manage multiple projects and prioritize schedules
- Able to travel domestically (15-20%)
Within 60 Days, You’ll:
- Monitor and learn the existing Sitetracker application by participating in the Sitetracker Certification program, and existing customer training events, and shadow and support current training initiatives
- Leverage independent study with Sitetracker EDU to review education articles and videos to learn the OOTB product
- Co-teach training events, where applicable
- Leverage existing experience to identify areas of improvement within the existing process
- Understand the product and its features enough to demo the product to someone else on the team
- You will become Salesforce Administrator certified.
Within 180 Days, You’ll:
- Develop sufficient technical knowledge of the Sitetracker platform to collaborate design ideas with solution architects on best practices/approaches based on user experience
- Guide the Sitetracker Implementation team on Education activities and offerings to best support a customer rollout
- Deliver bespoke customer training and Sitetracker Certification course(s) to customers
- Provide feedback to the project and product teams on application and design enhancements based on client interactions/feedback.
- Train customers on out-of-the-box functionality.
- Load course content into an LMS.
- Maintain projects and organize course documents
- Collaborate with subject matter experts for lesson planning
Within 365 Days, You’ll:
- Identify expanded Education Offerings to span the prospect and customer lifecycle
- Develop a strong understanding of each of the verticals Sitetracker works with, being able to communicate solutions for the specific challenges customers in those verticals face
- Develop or update Stietracker training materials that include sound instructional design methodology including presentations, instructor and participant guides, classroom activities, practice exercises, and handouts.
- Identify user needs, analyze and logically organize complex technical information, and transform complex topics of information into professionally designed, engaging, and effective programs.
The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
For Colorado based roles, the base salary hiring range for this position is $72,000 to $90000.
We seek a highly organized and detail-oriented QA Analyst to join our Sitetracker Solution Delivery Team. In this role, you will ensure that Sitetracker implementations meet customer-specific business requirements and deliver high-quality solutions. You will work closely with our Project Managers, Solution Architects, Solution Analysts, customers, and technical teams to validate that the software and configurations meet the agreed-upon acceptance criteria, ensuring a seamless deployment for our clients.
Key Responsibilities:
- Collaborate with the implementation team and customers to gather and understand specific business requirements for Sitetracker implementations.
- Design, document, and execute test strategies, plans, and cases that align with customer-specific needs and configurations.
- Define and refine acceptance criteria for each implementation, ensuring that it aligns with customer expectations and Sitetracker’s solution capabilities.
- Conduct functional, integration, and user acceptance testing (UAT) to validate that custom configurations, workflows, and integrations meet the client’s business requirements.
- Identify, document, and track issues discovered during testing and work with the implementation consultants and technical team to resolve them before go-live.
- Act as a liaison between the customer and Sitetracker’s internal teams during the testing phase, ensuring all parties are aligned on requirements, acceptance criteria, and timelines.
- Assist with final validations, provide testing support during go-live phases, and ensure that the implementation is stable and meets customer expectations.
- Contribute to the refinement of Sitetracker’s implementation and testing methodologies by providing feedback on common issues or improvement opportunities.
The Skill Set
- Triage production issues, document bugs/issues found, and partner with impacted team members to resolve and retest
- Partner with Product and Engineering team members to identify the scope of testing required (positive/negative) based on requirements
- Create, maintain, and execute test scenarios (unit, integration, regression) using our test management tool to support the verification of all tickets across different operating systems, browsers, mobile devices, screen resolutions, test environments, etc.
- Partner with the Automation team to maintain our automation library to address production support issues. Perform knowledge transfer of issue to be automated, assist with data identification/creation, review dry run / actual test results, and help resolve feature-related bugs/defects
- Ensure all critical/key components, features, and processes are Regression tested thoroughly and properly each release
- Ask clarifying questions to ensure a proper understanding of requirements and acceptance criteria
- Support Performance testing of components and features that have high utilization or time-sensitive requirements
- Embrace quality control points and monitor and measure them to improve quality
- Participate in the Agile/STLC process, and scrum ceremonies, and communicate/present accurate status updates, issues, and ideas along with accurate effort estimates to the QA or Engineering teams
- Implement and adhere to best practices when creating, reviewing, or executing manual tests
- Partner with multiple teams/individuals to coordinate QA activities that involve test preparation, test execution, defect management, etc.
- Adapt to changing requirements, needs, and release deadlines
- Support a global workforce/customer base and be available off-hours to enable tickets to be completed by the release/sprint deadline
- Partner with the entire QA team to ensure QA process consistency and standardization across our internal customers
- Test large-scale, complex systems
Within 60 days, You’ll:
- Build strong relationships with the QA, Product, and Engineering teams as you help drive quality into the Agile development lifecycle process
- Learn/Familiarize yourself with our internal processes and procedures
- Be assigned to support tickets within a release/sprint, support Regression testing, attend status meetings, provide updates on QA activities, and complete a release/sprint life cycle
- Verify requirements and ensure proper test coverage across all requirements
- Gather a broad range of experience understanding the Product and Engineering processes, providing effort estimates to support/complete QA activities, and begin testing/verifying requirements
- Have a general understanding of our tech stack and an awareness of what our current automation library covers
- Obtain Sitetracker certification
Within 180 Days, You’ll:
- Proactively seek to mitigate quality risk within your domain by identifying gaps / opportunities to improve quality within the Agile development lifecycle
- Serve as a QA process expert within the QA organization and provide accurate/sound advice and guidance for QA activities
- Have a deep understanding of 50% of the product components, features, and workflows across the web or mobile application
- Be proactive in triaging and addressing customer issues and improving product quality
- Test complex stories and bugs by identifying proper test scenarios and consistently identify critical bugs before acceptance or production release
- Lead all internal QA activities for each assigned ticket
Within 365 Days, You’ll:
- Serve as a QA process expert across impacted teams
- Have a deep understanding of all product components, features, and workflows across the web and mobile application
- Be able to manually test the most complex stories and bugs in a consistent and thorough manner and identify blockers before they reach acceptance or production
- Identify continuous improvement opportunities to reduce production bugs and capture issues further upstream in the process
- Set the QA bar within your domain
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform. Implemented on the force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set:
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Ability to work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Senior Account Manager at Sitetracker is responsible for growing and renewing our largest accounts. Driven by customer service as the highest priority, the Senior Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform.
Driven by customer service as the highest priority, the Senior Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform. Versed on a variety of industries, you know how Sitetracker’s platform enables companies to hit their productivity goals.
You also understand the gaps in usage across customer departments and will champion solutions to address said gaps. In this role, you will work with customers to understand their short, mid, and long range strategy goals of the business as well as collaborate with all Sitetracker teams involved in post sales (Customer Success Managers, Solutions Delivery, Enhancement Delivery & Support, Product, Education, and QA) to ensure a successful account planning.
The Skill Set:
- Be familiarized with our products and become Sitetracker certified
- Learn the Sitetracker planning process
- Begin creating account plans, gain knowledge and understanding of our customers
- Begin building your pipeline
- Alignment with all post sales departments that support our customers
- Actively work and close initial deals
Within 90 Days, You’ll:
- Be familiarized with our products and become Sitetracker certified
- Learn the Sitetracker planning process
- Begin creating account plans, gain knowledge and understanding of our customers
- Begin building your pipeline
- Alignment with all post sales departments that support our customers
- Actively work and close initial deals
Within 180 Days, You’ll:
- Execute the Sitetracker planning process
- Have completed customer account plans
- Have built a mature pipeline
- Be actively working and closing midsize deals
- Run and execute Growth Review Board meetings with post sales departments
- Meet or be exceeding your quota
Within 365 Days, You’ll:
- Be an expert in our customers’ business and how we help them meet their growth goals
- Be an expert in customer account plans
- Add to the Customer Growth playbook and best practices as well as contribute to the growth and development of the Customer Growth team
- Have full ownership of the end to end process with the customers in your region
The Opportunity
We are seeking a highly skilled and proactive Product Design Director to join our dynamic team in Bangalore. This individual will play a critical role in growing the design function to make Bangalore a center of design excellence within Sitetracker. This will require diligence, creative problem-solving, intense collaboration, and excellent communication. In this role, you will identify and address challenges faced by users, designers, and the design department. You will move forward through significant unknowns, seeking out answers to groundbreaking or unformed questions.
As a Manager, you will be responsible for recruiting, onboarding, and developing the local design team. You have a servant-leader mentality to ensure that our local team has the resources, guidance, standards, and skills necessary.
As an individual contributor, you will be responsible for design within your scrum team. This means immersing yourself in our customers’ complex and diverse B2B workflows and finding creative solutions within our Salesforce-based platform.
Because of collaboration with colleagues in the US and Europe, it will involve significant nighttime work (average of 3-4 nights per week until 10 pm). You will report to the Director of Product Design based in the United States.
The Skill Set
- Organizational Leadership: Advance the design culture within Sitetracker
- Cross-Department Engagement:
- Collaborate with various departments across the organization, especially Product Management, to ensure that designers are set up for success.
- Stakeholder Management: Manage stakeholders in other departments, ensuring deep and consistent collaboration – both to gain maximum benefit from our colleagues’ deep knowledge of our users and to align them behind our solutions. Excellent communication and presentation skills
- Team Leadership & Management: Manage a team of 3-5 designers, with a focus on fostering skills and autonomy
- Team Development: Recruit high-quality design candidates, then enhance high-level design skills, ensuring independence from the US team through original user research and creative problem-solving. Adopt a non-hierarchical, coaching approach to leadership, focusing on growing the team’s skills and capabilities rather than directive management.
- Team Management: Manage a team of 3-4 designers, including conducting performance reviews and other management tasks.
- Industry Knowledge: Increase the team’s knowledge of the industries we work in, including exploring new verticals we have not yet entered. Develop a deep understanding of complex B2B workflows to inform design decisions.
- Resource Creation: Identify needs within the design team and create resources and tools to support their growth and productivity.
- Full-stack Design for a Scrum Team: Leading design for your Scrum team, which at Sitetracker is a crucial role. You’ll take a high-level “what” idea from Product Management, and:
- Thorough User Research: Conducted by both internal experts and customers, to identify core needs across multiple industries
- Creative Solutions Within Technical Constraints: identify ways to meet our users’ needs by working thoughtfully with the constraints imposed by our Salesforce-based system
- Design System: Ability to use and nurture an early-stage design system
- Stakeholder Alignment: Ensure key people across the organization are aligned with your solutions, and aware of both the solutions and the deprioritized needs.
- Collaborate with Engineers: ensure that engineering and QA have what they need to to get these solutions built well.
- Measure and Telegraph Success & Learnings: Embed metrics so that we know what’s working, and learn from what’s not working.
- Salesforce Background: Ideally, experience working with Salesforce-based systems and understanding the technical constraints involved.
Within 60 Days, You’ll…
- Meet with key stakeholders across departments to understand their design needs and challenges. Develop a strategy to align design processes with organizational structure and goals.
- Assess the current design team’s skills and identify immediate areas for development. Develop a comprehensive plan for enhancing the design skills within the Bangalore team.
- Start contributing to the design work of your scrum team, including ideas based on original user research
Within 180 Days, You’ll…
- Ensure the Bangalore design team operates independently and at a high level, producing innovative solutions.
- Foster a culture of continuous improvement and proactive problem-solving within the team.
- Maintain strong cross-departmental relationships to ensure ongoing alignment and collaboration.
- Achieve key design milestones for your scrum team, contributing to overall product success.
- Evaluate the team’s performance based on their ability to deliver independent, insightful, feasible, and high-quality work.
- Contribute significant new resources and tools to support the design team’s productivity.
Within 365 Days, You’ll…
- Lead the team to successfully launch major products or features.
- Position the design team as a center of excellence within the company.
- Implement scalable design systems and frameworks.
- Achieve high levels of employee satisfaction and retention.
- Regularly review and analyze design performance metrics, presenting achievements to senior leadership.
The Opportunity
At Sitetracker, we are in the process of reinventing our product from the ground up.
We’re looking for a Senior Product Designer who can lead design within their product area, and take on a leadership role within the wider design team.
As a Designer at Sitetracker, you will own a vertical/product area along with the other members of your scrum team trio: a Product Manager and Tech Lead. Together, you are involved in decisions from day one through launch. Through this collaboration, your work will have a direct, and immediate impact on improving Sitetracker’s software and thereby accelerating infrastructure for renewable energy and telecom around the world.
As a Senior Designer, you will take significant leadership on your projects from start to finish. You will have great latitude to identify opportunities, formulate research and design plans, execute on those plans, and to support dev to a finished product. You will also take a leadership role within the design team, leveraging your strengths and passion to advance best practices across the other designers.
For this role, we need someone who has a deep drive to understand complex problems, who finds creative ways to learn the users’ needs and experiences, who finds creative and elegant solutions to those problems – and who can bring their team and the wider organization with them on that journey. We need someone who is organized, proactive, and extremely communicative.
The Skill Set:
- Keen curiosity and critical thinking to ensure that we are choosing the most important problems to solve, and understanding the problem from many perspectives (user first and foremost – but also business, dev constraints, etc)
- UX research experience to uncover needs and nuances that the users themselves may not be aware of (bonus points for experience in B2B SaaS and/or infrastructure/energy /telecom industries)
- You would have between 6-8 years of UX Design Experience, enabling you to plan and execute on the entire design lifecycle, from ideation to execution. This includes information architecture, workflows, wireframes, and other helpful activities
- Visual design skills to create a clear, usable, spacious user interface, while growing a healthy design system (bonus points for experience with Salesforce Lightning Design System)
- Proactive work management skills to manage multiple projects and negotiate competing priorities with product and engineering peers. Ability to work independently when necessary, involve colleagues where necessary, and keep stakeholders updated
- Strong communication ability to connect with colleagues distributed across North America, building relationships, initiating and focusing discussions, communicating design decisions and conducting design activities and workshops
- Experience with modern design and workflow tools like Figma, Miro, Coda, Maze, and Confluence/Jira
Within 60 Days, You’ll:
- Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
- Be able to articulate the value Sitetracker provides our customers and across various market segments
- Complete your own audit of you product area and identify areas of improvement
- Lead brainstorming and early feature discovery sessions with your product and engineering peers
- Design and iterate on ideas with product managers and stakeholders
- Conduct usability testing and research sessions with your product peer
- Create final designs
- Familiarize yourself with Salesforce Lightning Design System
Within 180 Days, You’ll:
- Stay involved in the development of a feature from conceptualization to code-complete. Ship a new product to all of our customers
- Become a trusted partner for your product peer, and our customers
- Build relationships within our company and with our customers
- Start formulating user and customer personas for your space
- Collaborate on improving our design and product processes
- Contribute to our young design system
Within 365 Days, You’ll:
- Become the most vocal advocate for our customers in your product segment
- Document best practices and educate your team, and the company as to what they are
- Drive efficiencies in the team by understanding the business needs and engineering constraints
- Define design standards you’ve implemented in your product area to help scale our designs
- Drive the product roadmap by actively participating in every phase of the product development cycle
- Understand application of new technologies to support business processes and overall user experience
The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
For Colorado based roles, the base salary hiring range for this position is $120,000 to $180,000
For California based roles, the base salary hiring range for this position is $120,000 to $180,000
For New York based roles, the base salary hiring range for this position is $120,000 to $180,000
For Washington based roles, the base salary hiring range for this position is $120,000 to $180,000
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
At Sitetracker, we are in the process of reinventing our product from the ground up.
Based out of our office in Bangalore for 2-3 days a week, we’re looking for a Senior Product Designer who can be both the Design leg in the Trio, and take on a leadership role within the India design team.
As a Senior Product Designer at Sitetracker, you will own a vertical/product area along with the other members of your trio: a Product Manager and a Tech Lead. Together, you are involved in decisions from day one through launch. Your work will move our product in the direction you believe is best.
For this role, we need someone who has a deep drive to understand complex problems, who finds creative ways to learn the users’ needs and experiences, who finds creative and elegant solutions to those problems – and who can bring their team and the wider organization with them on that journey. We need someone who is organized, proactive, and extremely communicative.
The Skill Set:
- Effectively lead discussions and design activities with team members and partners
- Effectively manage multiple projects and negotiate competing priorities with product and engineering peers
- Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity
- Articulate design decisions effectively
- Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira
- Work with various design systems and languages
- Have a strong eye for aesthetics
- Apply basic understanding of User Research methodologies
- Apply experience with information architecture, requirements synthesis, and new product explorations
- Work with a distributed North American team
Within 60 Days, You’ll:
- Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
- Start formulating user and customer personas for your space
- Design and iterate on ideas with product managers and stakeholders
- Lead brainstorming and early feature discovery sessions with your product and engineering peers
- Create final designs, and test them with internal and/or external users
- Stay involved in the development of a feature from conceptualization to code-complete
- Complete your own audit of you product area and identify areas of improvement
- Familiarize yourself with Salesforce Lightning Design System
Within 180 Days, You’ll:
- Conduct usability testing and research sessions with your product peer
- Become a trusted partner for your product peer, and our customers
- Build relationships within our company and with our customers
- Be able to articulate the value Sitetracker provides our customers and across various market segments
- Collaborate on improving our design and product processes
- Ship a new product to all of our customers
- Contribute to our young design system
Within 365 Days, You’ll:
- Become the most vocal advocate for our customers in your product segment
- Document best practices and educate your team, and the company as to what they are
- Drive efficiencies in the team by understanding the business needs and engineering constraints
- Define design standards you’ve implemented in your product area to help scale our designs
- Drive the product roadmap by actively participating in every phase of the product development cycle
- Understand application of new technologies to support business processes and overall user experience
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform. Implemented on the force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set:
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Ability to work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior React Native Engineer, you will join our Engineering Team and work on architecting and delivering new customer functionality for our mobile application as well as supporting existing features. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best mobile experience for our customers. You are an expert in your field, passionate about your career and an excellent team player. Together with the Product and Design team, you will help the company expand into new markets and verticals.
The Skill Set
- Utilize experience in mobile application development (Android and iOS)
- Build complex mobile applications with reusable components, leveraging best practices for React Native, Android and iOSLeverage REST APIs to query and process large volumes of data in parallel and the background
- Apply expertise on core Javascript concepts like web workers, closures, promises etc. Conduct performance monitoring and debugging for React Native applications
- Estimate effort and risk accurately before building new functionalityReverse engineer an existing codebase
- Focus on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as Test Driven Development
- Adapt a pixel-perfect mockup into a functioning solution
- Apply experience and best practices on ReduxDemonstrate excellent and persistent problem solver who enjoys a challenge
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of the mobile application
- Become familiar with the main modules of the web application
- Complete our Sitetracker Engineering Development Plan, be fully ramped on our technology stack and establish design patterns
- Be a consulted contributor as part of one of our SCRUM teams
- Deliver several bug fixes which are rolled out to customers
Within 180 Days, You’ll:
- Become a main contributor to our mobile codebase
- Have a thorough understanding of the full mobile application and suggest improvements to improve performance and scalability
- Participate in architecting and design discussions that will influence the future of our application
- Provide valuable feedback to other team members through code reviews
- Deliver several larger enhancements that have been successfully deployed to customers with positive results
- Deliver small bug fixes on the web platform that are delivered to our customers
Within 365 Days, You’ll:
- Be a point of reference for the mobile application
- Help QA to investigate and resolve production issues
- Have a full understanding of our entire web platform
- Lead other junior engineers in building new modules for the application
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Full Stack Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer-requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform.Implementing on the force.com platform, you will use frameworks such as Apex, LWC, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted to various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set
- Strong understanding of object-oriented programming and design principles.
- Effective communication skills and ability to collaborate in a team environment.
- Familiarity with Salesforce Platform, including Apex programming and Lightning Web Components development (experience is a plus but not mandatory).
- Salesforce certifications (e.g., Platform Developer I, Lightning Web Component Specialist) are desirable but not mandatory.
- Ability to apply knowledge of modern JavaScript and unit testing frameworks (LWC, React) into the Salesforce domainKnowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (GitHub, Bitbucket, etc.)
- Ability or Interest to lead a delivery team, including training sessions, stand-ups, mentoring, and providing issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as BDD or TDDServe as a member of an agile team and be able to take part in all of the associated processes and cadencesAdapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days,You’ll
- Salesforce Platform Fundamentals:
- Understand the Salesforce platform architecture and terminology (CRUD operations, object relationships, data model).
- Learn the Salesforce declarative development tools (Process Builder, Workflow Rules, Validation Rules, Triggers, Formula Fields).
- Master Lightning Web Components (LWC) for building modern user interfaces.
- Be familiar with the Apex programming language (syntax, object-oriented concepts, data types, control flow).
- Understand the Salesforce user interface (UI) development tools (Lightning App Builder, Aura Components).
- Data & Integration:
- Learn about Salesforce data management concepts (Objects, Fields, Relationships, Data Types).
- Understand the concept of security and data access in Salesforce.
- Gain basic knowledge of Salesforce integration tools (SOAP API, REST API, Apex Data Loader).
- Development & Deployment:
- Learn how to use Salesforce Developer Tools (IDE, Developer Console, Scratch Orgs).
- Understand the Salesforce deployment process (Sandboxes, Change Sets, Releases).
- Testing & Debugging:
- Learn how to write unit tests for JavaScript, Apex classes and triggers.
- Understand the importance of code coverage and how to achieve it.
- Be familiar with basic debugging techniques in Apex and LWC.
- Salesforce Ecosystem:
- Understand the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
- Learn about the Salesforce AppExchange and how to find and install apps.
- Be familiar with the Salesforce community and resources (Trailhead, forums, documentation).
- Apex Programming:
- Leverage your Java programming skills to develop and maintain robust Apex code within the Salesforce Platform.
- Collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient Apex solutions.
- Complete your Development
- Plan to be fully ramped on our technology stack and establish design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionalityBegin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
- Continuous Learning:
- Stay updated on the latest Salesforce technologies, tools, and best practices. Actively participate in training programs and certifications to enhance your skills on the Salesforce Platform.
Within 180 Days, You’ll
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during the requirement and design sessionsCollaborate with external teams to debug issues raised by customers.
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it.
- Take part in customer meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non-technical wayArchitect End-to-End Solutions.
- Written clean, scalable code with solutions that result in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Generically develop large-scale modules so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensure efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior Software Engineer, you will join one of our feature delivery teams and work on delivering new customer functionality as a full-stack engineer. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers.
You will be working with our cloud-based software, which is implemented on the Force.com platform. You will leverage modern web technologies and Object Oriented Languages including Apex, ECMA6, Lightning Web Components, and React.
Utilizing your great communication skills and passion for writing intelligent software using best practices, you will implement new software enhancements, perform unit and integration testing of code, and work directly with customers or partners to gather requirements and translate them into system functionality.
You will become an expert full-stack engineer, with a skillset used to build applications on one of the most widely used Platform-as-a-Service offerings available today.
In collaboration with Product Managers, Designers, and other stakeholders, you’ll build new modules, enhance integrations, and resolve technical issues, all while following best practices for clean, scalable, and maintainable code.
The Skill Set
- Utilize experience with at least one OOP Language (C#, C++, Java, Python, Apex, etc.)
- Apply knowledge of modern Javascript frameworks (React, Angular, Vue, etc.)
- Implement experience with relational database systems
- Write or consume REST and/or SOAP APIs
- Apply continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Ship software leveraged by end-usersArchitect and deliver technical solutions based on business requirements
- Establish strong relationships and be able to collaborate with team members (technical/non-technical, local/remote) across Product Management, Design, and QA
- Focus rigidly on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as TDD
- Serve as a member of an agile team and be able to take part in all of the associated processes and cadencesTranslate theoretical design patterns into functional and efficient software solutions
- Adapt a pixel-perfect mockup into a functioning solution
- Ability to work directly with customers and partners to understand use cases and collect feedback
- Write modular, reusable, and scalable code
- Stay up to date with advanced technologies like AI, mobile apps, AR, computer vision, etc and look for ways to implement advanced technologies in our products
- Nice to Have: Experience building software on the Salesforce.com platform, building mobile apps with React Native, and front-end tooling such as Webpack, Gulp, or similar
Within 60 Days,You’ll
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan be fully ramped on our technology stack and establish design patterns
- Be a consulted contributor as part of an agile team
- Deliver several enhancements and bug fixes
Within 180 Days, You’ll
- Have built and shipped large modules
- Take part in code reviews, training, and assisting other engineers
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer in engineering initiatives
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Deliver bug fixes and enhancements across web and mobile
Within 365 Days, You’ll
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application
- Have established strong bonds with your agile team that ensure efficient completion and building of a product that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
To continue our growth, we need to expand our sales team. This is your opportunity to be a part of an exceptional growth story. As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing accounts within our core verticals. Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
In this role, you will work with customers to understand their short, mid, and long range strategy goals of the business as well as collaborate with all Sitetracker teams involved in post sales (Customer Success Managers, Solutions Delivery, Enhancement Delivery & Support, Product, Education, and QA) to ensure a successful account planning.
The Skill Set:
- You are able to define and execute territory account and sales plans
- Have a track record of closing sales deals
- Have sold and understand the importance of selling services along with the software
- You’re someone that has consistently met and exceeded quotas over the past 4-5 years
- Can demonstrate doing your own lead generation, qualification (prospecting, qualifying), managing and closing sales opportunities
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams
Within 60 Days, You’ll:
- Be familiarized with our products and become Sitetracker certified
- Learn the Sitetracker planning process
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships from prospects
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
For Colorado based roles, the base salary hiring range for this position is $70,000 to $80,000.
For California based roles, the base salary hiring range for this position is $70,000 to $80,000.
For New York based roles, the base salary hiring range for this position is $70,000 to $80,000.
For Washington based roles, the base salary hiring range for this position is $70,000 to $80,000.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform. Implemented on the force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc.
Utilizing your great communication skills , you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
- Deep focus in the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Ability to work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.