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Backlog Management – Salesforce Bangalore

The Opportunity

As a Backlog Manager on Sitetracker’s Customer Experience Team, you’ll play a key role in delivering features that truly matter to our customers. You’ll take ownership of the Salesforce delivery backlog, ensuring what we build directly supports business priorities and provides meaningful outcomes.

You’ll work closely with product owners, developers, and stakeholders to translate customer needs into clear, actionable, and well-prioritised work, keeping the team focused on what matters most. You’ll bring structure to complexity, clarity to priorities, and a strong sense of ownership to our backlog management process. A solid understanding of Salesforce, agile delivery, and customer-focused product thinking will set you up for success.

Suppose you enjoy bringing order to chaos, collaborating across teams, and ensuring nothing slips through the cracks. In that case, this role offers an excellent opportunity to make an impact and grow your product operations skills.

What You’ll Do:

As a Backlog Manager, you’ll be the link between customer priorities and our Salesforce delivery roadmap, making sure we’re always focused on delivering high-impact work. You’ll own and manage the delivery backlog, partnering with product owners and delivery teams to define, scope, and prioritise work that supports strategic goals. You’ll refine backlog items to ensure they’re clear, feasible, and valuable, removing ambiguity before development begins. You’ll navigate competing priorities while maintaining transparency on what’s coming next and why. With your strong understanding of Salesforce and agile principles, you’ll keep work moving smoothly and outcomes measurable. Above all, you’ll continuously improve backlog processes to help teams stay aligned, focused, and able to deliver value faster and more effectively.

The Skills You’ll Have:

Backlog Management Experience
Should have prior experience handling a large request backlog from multiple customers in IT delivery.
Have worked with customers in the past to manage the delivery backlog.
Worked with the delivery team in past and collaborated while assigning and tracking work backlog.
Experience managing sprint planning or any other delivery methodology.
Not tied to any one delivery methodology but able to understand the unique EDS delivery process and customise the process to align with the EDS delivery model effectively.

Communication
Excellent oral and written communication.
Have worked with internal stakeholders throughout the feature development lifecycle.
Have worked with external clients on managing work requests and can respond to customer queries with current status updates.
Can identify and raise the risks to EDS leadership to mitigate on time.
Handled at least two projects where the role required customer interaction.

Customer Facing
Previously worked in a role where the candidate needed interactions with customers.
A keen interest in analysing the existing process and tailoring it to meet EDS’s unique delivery model.
Passionate about providing an excellent customer experience.
Provide a personal example of involvement in customer experience teams, where you managed customer expectations, tracked processes, and shared updates with customers through effective communication.
Could provide a case example where the candidate demonstrated extreme customer ownership.

Within 90 Days, You’ll:

Complete the onboarding process, including understanding the company’s mission, values, and products.
Gain proficiency with the tools used for backlog management, such as Jira, Confluence, or Salesforce.
Understand the existing backlog, including current priorities, ongoing projects, and upcoming sprints.
Begin contributing to backlog refinement sessions by asking questions and offering insights based on your initial observations.
Start documenting your understanding of the backlog items and user stories to ensure clarity for future refinement sessions.
Take ownership of the backlog, ensuring it is updated, prioritised, and aligned with the company’s strategic goals.

Within 180 Days, You’ll:

Play a key role in shaping the long-term product roadmap by ensuring the backlog aligns with Sitetracker’s strategic goals and customer needs.
Partner closely with the Product Owner and leadership to identify and prioritise high-impact features that drive both customer satisfaction and business growth.
Lead efforts to optimise backlog management processes, enabling more efficient sprint planning, delivery, and collaboration across teams.
Define and implement metrics to measure backlog health and Agile effectiveness—using insights to drive continuous improvement.
Build strong, trusted relationships with internal stakeholders while championing the customer’s voice in all backlog prioritisation decisions.

Within 365 Days, You’ll:

Achieve deep mastery of the backlog management function, becoming the go-to expert for delivering Sitetracker’s customised Salesforce solutions.
Consistently drive the delivery of high-quality, customer-focused features that support business growth and reflect the company’s long-term vision.
Influence the evolution of Agile practices and backlog management across teams, helping shape Sitetracker’s approach to customer-driven development.
Ensure the backlog remains a strategic asset, enabling the delivery of measurable value to customers and alignment with broader company goals.
Partner with leadership to identify new opportunities for innovation and customer engagement within the Salesforce ecosystem.

Apply Now

General Accountant Bangalore

The Opportunity

This is your opportunity to own and manage the core general ledger responsibilities that ensure Sitetracker’s financial backbone remains rock-solid as we scale. As a General Accountant, you’ll play a critical role in providing timely, accurate financial reporting that supports strategic decision-making across our U.S. and India operations. You won’t just reconcile numbers—you’ll help fuel growth and operational efficiency across our SaaS business.

Your deep knowledge of U.S. and Indian GAAP, paired with a relentless drive for precision and problem-solving, will position you as a trusted financial partner. This is more than just an accounting role—it’s your chance to influence how Sitetracker builds for tomorrow directly.

What You’ll Do

As a General Accountant, you’ll join a fast-paced finance team with global reach. You’ll own the integrity of our general ledgers for both the U.S. and India entities, ensuring every journal entry, reconciliation, and variance analysis is handled with rigor. You’ll collaborate closely with FP&A, operations, and business stakeholders to drive transparency and accuracy across our books.

From resolving discrepancies to innovating new workflows, you’ll have the autonomy to solve problems and drive improvements that help our finance function scale efficiently. You’ll build relationships, simplify complexity, and ensure that every financial report tells the real story.

The Skills You’ll Have:

Accounting Foundations
Book accurate and timely journal entries aligned with U.S. and Indian GAAP
Reconcile all types of balance sheet accounts using Excel
Identify discrepancies and correct them independently using accounting best practices
Provide detailed variance analysis with root cause identification
Ensure compliance across ledgers through disciplined reporting
Improve general ledger processes for scalability and efficiency

Excel Proficiency
Use advanced Excel formulas to manage reconciliations and allocations
Extract and clean data from systems like Netsuite, Salesforce, Concur, and Bill.com
Create and maintain reporting models to support the month-end close
Automate manual processes with Excel tools
Analyse trends and provide actionable insights based on data

Accuracy & Timeliness
Deliver all reconciliations and reporting on time with high precision
Meet month-end close deadlines consistently
Support leadership with reliable data for decision-making
Balance speed and attention to detail under tight timelines
Continuously improve the quality and structure of reporting deliverables

Independent Problem-Solving
Spot issues within accounts and act without waiting for direction
Troubleshoot and resolve account discrepancies end-to-end
Propose workflow changes that eliminate recurring issues
Elevate team efficiency through proactive improvements
Demonstrate ownership and leadership in cross-functional settings

Within 90 Days, You’ll:

Take ownership of the U.S. and India general ledgers
Complete your first month-end close independently
Build accurate account reconciliations across all account types
Deliver your first set of variance analyses to senior leadership

Within 180 Days, You’ll:

Streamline reconciliation workflows to cut manual steps by 25%
Design and execute a process for variance analysis reporting
Identify and correct recurring data discrepancies in ledger systems
Recommend improvements to internal controls or reporting flows

Within 365 Days, You’ll:

Become the go-to expert for GL accuracy and compliance
Lead initiatives that increase close speed without sacrificing quality
Deliver quarterly reporting packages for leadership decision-making
Prepare audit deliverables

Apply Now

Lead Product Designer Bangalore

At Sitetracker, we are in the process of reinventing our product from the ground up.

Based out of our office in Bangalore for 2-3 days a week, we’re looking for a Lead Product Designer who can be both the Design leg in the Trio, and take on a leadership role within the India design team.

As a Lead Product Designer at Sitetracker, you will own a vertical/product area along with the other members of your trio: a Product Manager and Tech Lead. Together, you are involved in decisions from day one through launch. Your work will move our product in the direction you believe is best.

As a Team Lead, you will guide less experienced designers on the team, guiding them to use the right tools and techniques to solve users’ problems, and ensuring that their work is meeting a standard of excellence. You will be in close contact with the US team, forming an essential part of the bridge between the two halves of the team.

For this role, we need someone who has a deep drive to understand complex problems, who finds creative ways to learn the users’ needs and experiences, who finds creative and elegant solutions to those problems – and who can bring their team and the wider organization with them on that journey. We need someone who is organized, proactive, and extremely communicative.

The Skill Set:

Effectively lead discussions and design activities with team members and partners
Effectively manage multiple projects and negotiate competing priorities with product and engineering peers
Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity
Articulate design decisions effectively
Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira
Work with various design systems and languages
Have a strong eye for aesthetics
Apply basic understanding of User Research methodologies
Apply experience with information architecture, requirements synthesis, and new product explorations
Work with a distributed North American team

Within 60 Days, You’ll:

Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
Start formulating user and customer personas for your space
Design and iterate on ideas with product managers and stakeholders
Lead brainstorming and early feature discovery sessions with your product and engineering peers
Create final designs, and test them with internal and/or external users
Stay involved in the development of a feature from conceptualization to code-complete
Complete your own audit of you product area and identify areas of improvement
Familiarize yourself with Salesforce Lightning Design System

Within 180 Days, You’ll:

Conduct usability testing and research sessions with your product peer
Become a trusted partner for your product peer, and our customers
Build relationships within our company and with our customers
Be able to articulate the value Sitetracker provides our customers and across various market segments
Collaborate on improving our design and product processes
Ship a new product to all of our customers
Contribute to our young design system

Within 365 Days, You’ll:

Become the most vocal advocate for our customers in your product segment
Document best practices and educate your team, and the company as to what they are
Drive efficiencies in the team by understanding the business needs and engineering constraints
Define design standards you’ve implemented in your product area to help scale our designs
Drive the product roadmap by actively participating in every phase of the product development cycle
Understand application of new technologies to support business processes and overall user experience

About Sitetracker

Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.

However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.

We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.

Apply Now

Onboarding Customer Success Manager Mexico City

Sitetracker powers the rapid deployment of tomorrow’s infrastructure as the global leader in deployment operations management software. Innovative companies like Cox, Telefonica, EVgo, and Tilson rely on Sitetracker to plan, deploy, and manage critical infrastructure projects and assets across industries like telecommunications, EV charging, renewables, and utilities. Our cloud-based solution accelerates the transition to a fully connected and sustainable future. Founded to solve infrastructure deployment challenges, Sitetracker continues to expand its impact across industries. Recognized as a top workplace, we are proud to invest in our exceptional, people-first culture.

The Opportunity:

As an Onboarding Customer Success Manager, You’ll be the strategic force behind every customer’s successful launch. As their primary guide, you will orchestrate a seamless onboarding journey, acting as the vital link between our customers and our internal teams. Your mission is not just to manage a process, but to proactively eliminate risks and ensure a successful Go-live. You’ll drive meaningful change management by fostering internal champions, building powerful adoption strategies, and mapping scalable rollout plans that guarantee our customers don’t just use Sitetracker—they thrive on it.

What You’ll Do:

In this role, you will serve as the primary customer contact during their onboarding, acting as the central liaison between the customer and internal teams to ensure a smooth transition into early implementation and a seamless handoff post Go-Live. You will collaborate with project managers, solution delivery, and education teams to align stakeholders on success criteria, lead readiness assessments, and proactively address risks such as integration delays or training gaps. You will drive change management by fostering internal champions, creating adoption and communication plans, and mapping scalable rollout strategies.

You will track and promote platform adoption through tools like User Adoption Maps and Horizon Maps, and leverage ROI metrics to showcase early wins. Additionally, you will share enablement resources, promote community engagement, and build strong relationships with customer leadership to ensure both short-term activation and long-term success, while contributing to internal process improvements for a better overall customer experience.

The Skills You’ll Have:

Core Customer Success Management:
Strong customer success and/or project management skills with the ability to manage multiple customers simultaneously. Passionate about customer success and enabling others to achieve business value.
Experience managing 30+ customers with around 2+ years working as a CSM, with a high-touch engagement model.

Improving Customer Experience and satisfaction, including stakeholder management:
Demonstrable experience of working in a mid and high-touch engagement model.
Work with all levels of the business, meeting regularly with managers, directors, and executives ability to create content that is suitable for an executive audience.
Ability to articulate how you turned detractors into champions, or passive promoters into proactive promoters.
Demonstrate the outcomes of your engagement across the business, i.e. network effect of sales into other departments or external organisations/partners.

Demonstrating Business Value Realisation (BVR):
You should be able to demonstrate your ability to identify, communicate, and deliver measurable business value for customers.
Able to clearly articulate how you identified business value (and whether it was quantifiable), how it aligned with the customer’s overall business objectives, and how you delivered and measured that value to drive meaningful outcomes.
Skills in leading successful planning workshops with customers and ensuring accountability by guiding them to follow and achieve agreed-upon objectives

Technical Aptitude:
Ability to establish and maintain strong cross-functional relationships with internal teams to support collaboration and technical delivery. Comfortable using CRM, analytics, and collaboration tools to track customer progress and support success initiatives.
Communicates industry knowledge and best practices to the customer based off internal product knowledge, research, and customer feedback. Translates simple technical features into clear guidance for customers and internal teams.
Quickly learns and applies new software tools and platforms to support customers onboarding and adoption. Proficient in English and Spanish.

Within 90 Days, You’ll:

Complete internal Sitetracker onboarding, including product certification and training on processes, tools, and methodologies.
Build relationships with key cross-functional partners (PMO, Solution Delivery, EDU, CSM) to foster collaboration.
Understand customer onboarding milestones, success criteria, and key adoption metrics.
Shadow active implementation projects to learn best practices and identify common challenges.
Learn to manage Readiness Assessments, User Adoption Maps, and establish trust with customers during onboarding.

Within 180 Days, You’ll:

Lead Readiness Assessment sessions and create tailored customer adoption and change management strategies.
Track progress toward Success Criteria and early KPI targets to ensure measurable success.
Work with customer leadership on license rollout plans and adoption benchmarks.
Identify onboarding risks early and implement mitigation strategies.
Ensure complete Closeout Packages are delivered for smooth handoff to post-onboarding CSMs and contribute to improving onboarding resources.

Within 365 Days, You’ll:

Deliver high-impact onboarding experiences that accelerate time-to-value and promote early adoption.
Improve onboarding workflows, tools, and cross-functional collaboration for better efficiency.
Collaborate with Product, EDU, and Customer Success teams to enhance enablement materials and onboarding resources.
Build long-term relationships with customer champions to strengthen Sitetracker’s brand and retention.
Lead complex or strategic implementation engagements and establish as a recognized onboarding subject matter expert.

Apply Now

Product Quality + Readiness Lead Mexico City

The Opportunity

This highly influential role transcends traditional quality assurance and knowledge management positions, offering a unique chance to lead and shape product quality, proficiency, and adoption across Sitetracker’s Research and Development (R&D) organization and beyond. As a Product Quality + Readiness Lead, you will own the quality strategy for one or more development teams, ensuring the overall quality and coherence of new features while upholding the excellence of existing ones. Simultaneously, you will be the driving force behind product proficiency and adoption, acting as a proactive enablement leader and deep technical expert. Your mission is to eliminate internal friction, dramatically accelerate the adoption of new features, and elevate product proficiency across the entire organization. This role calls for leadership, abstract thinking, significant agency, strong time management, and robust technical skills. You will blend aspects of product management, quality assurance, development, leadership, and product enablement.

What You’ll do:

Seize ownership of the product narrative and knowledge dissemination strategy, ensuring products are understood, valued, and effectively leveraged both internally and externally. Become the product expert: Develop a deep understanding of complex software products like Sitetracker and Salesforce. You’ll analyze how systems work and translate technical details into lear, actionable insights, understanding both the tech and business sides. Drive user enablement and adoption: Leverage your expertise to identify enablement opportunities, solve adoption challenges, and customize resources (including scripts) for different user personas based on their interaction with the platform. Ensure product quality: Work closely with Tech Leads, Designers, and Product Owners to define overall quality strategies and build essential tests, ensuring a high-quality product from start to finish. Create technically accurate and user-centric resources: Produce detailed resources with spot-on technical accuracy, aligned to user personasChampion cross-functional collaboration: Build strong partnerships across R&D, Sales, Marketing, and Support. You’ll communicate effectively with development teams to gather requirements and with business stakeholders to drive understanding and adoption, ensuring cohesive enablement. Leverage AI to help generate and refine test strategies and generate thorough test cases for complex behaviors.

The Skillset

Product Expertise & Quality Ownership: You have a deep understanding of complex software products (like Sitetracker and Salesforce), analyzing system functionalities and translating technical details into clear actions. You’ll become the expert on assigned product modules, understanding both the technical and business implications to enable users, solve adoption challenges, and collaborate with product, design, and engineering to define quality strategies and build essential tests for a truly high-quality product.
User-Centered Resource Development: You’re skilled at persona analysis, understanding diverse user needs to customize scripts and resources based on how different personas interact with the platform. You’ll develop user-centered product and feature resources that resonate.
Technical Accuracy & Balanced Detail: You have a keen eye for technical accuracy, producing resources that delve into granular workflow and feature details. You intuitively know what level of detail is required to provide a complete picture without overwhelming the end-user.
Exceptional Cross-Functional Collaboration & Communication: You’ll build strong partnerships across R&D, Sales, Marketing, and Support. Your effective communication skills will be crucial for gathering requirements from development teams and driving understanding and adoption with business stakeholders, ensuring cohesive enablement and empowering go-to-market teams.

Within 90 Days, You’ll:

Forge strong relationships with your assigned Dev team and across Engineering, Product, Marketing, Solution Delivery, and EDU teams, identifying content gaps and workflow improvement opportunities.
Research your tech stack and recreate/test workflows within a test org.
Work with your team to write release notes, tech docs and demo scripts for related sprints.
Deliver internal enablement for new features and enhancements developed by your team.
Achieve “Sitetracker Certified” status and rapidly immerse yourself as a Sitetracker product expert.

Within 180 Days, You’ll:

Demonstrate agency and authority by deciding when to hold a release and when to sign off with known issues.
Understand customer usage patterns and form opinions and strategies based on this understanding to drive product quality.
Become the undisputed subject matter expert for all new features and enhancements delivered by your assigned tech stack.
Independently deliver all the expected resources, including: release notes, tech docs, scripts, tests and enablement.

Within 365 Days, You’ll:

Demonstrate the business value generated by the software and advocate for it throughout the development and testing phases.
Proactively monitor and report on the adoption of technical documentation, leveraging data insights to drive continuous content improvements.
Report on the measurable efficacy of your enablement efforts, consistently receiving high ratings and positive feedback.
Become Salesforce Admin Certified.
Successfully deliver a high-impact, public-facing product enablement session, showcasing your expertise and leadership.

Apply Now

Product Quality + Readiness Lead Denver, Colorado

The Opportunity

What You’ll do:

The Skillset

Product Expertise & Quality Ownership: You have a deep understanding of complex software products (like Sitetracker and Salesforce), analyzing system functionalities and translating technical details into clear actions. You’ll become the expert on assigned product modules, understanding both the technical and business implications to enable users, solve adoption challenges, and collaborate with product, design, and engineering to define quality strategies and build essential tests for a truly high-quality product.
User-Centered Resource Development: You’re skilled at persona analysis, understanding diverse user needs to customize scripts and resources based on how different personas interact with the platform. You’ll develop user-centered product and feature resources that resonate.
Technical Accuracy & Balanced Detail: You have a keen eye for technical accuracy, producing resources that delve into granular workflow and feature details. You intuitively know what level of detail is required to provide a complete picture without overwhelming the end-user.
Exceptional Cross-Functional Collaboration & Communication: You’ll build strong partnerships across R&D, Sales, Marketing, and Support. Your effective communication skills will be crucial for gathering requirements from development teams and driving understanding and adoption with business stakeholders, ensuring cohesive enablement and empowering go-to-market teams.

Within 90 Days, You’ll:

Forge strong relationships with your assigned Dev team and across Engineering, Product, Marketing, Solution Delivery, and EDU teams, identifying content gaps and workflow improvement opportunities.
Research your tech stack and recreate/test workflows within a test org.
Work with your team to write release notes, tech docs and demo scripts for related sprints.
Deliver internal enablement for new features and enhancements developed by your team.
Achieve “Sitetracker Certified” status and rapidly immerse yourself as a Sitetracker product expert.

Within 180 Days, You’ll:

Demonstrate agency and authority by deciding when to hold a release and when to sign off with known issues.
Understand customer usage patterns and form opinions and strategies based on this understanding to drive product quality.
Become the undisputed subject matter expert for all new features and enhancements delivered by your assigned tech stack.
Independently deliver all the expected resources, including: release notes, tech docs, scripts, tests and enablement.

Within 365 Days, You’ll:

Demonstrate the business value generated by the software and advocate for it throughout the development and testing phases.
Proactively monitor and report on the adoption of technical documentation, leveraging data insights to drive continuous content improvements.
Report on the measurable efficacy of your enablement efforts, consistently receiving high ratings and positive feedback.
Become Salesforce Admin Certified.
Successfully deliver a high-impact, public-facing product enablement session, showcasing your expertise and leadership.

Apply Now

Resource Management – Operations Associate Bangalore

The Opportunity

As an Operations Associate on Sitetracker’s Customer Experience Operations Team, you’ll play a key role in making our services business run smoothly. You’ll help ensure that projects are set up correctly, resources are planned effectively, and billing is accurate and timely.

You’ll work closely with Delivery Managers, Project Managers, and the Operations Team to solve practical challenges like:

Matching the right people to the right projects,

Ensuring time & materials work is billed correctly

Keeping project data clean and organised

You’ll help improve and streamline processes, allowing our delivery teams to focus on serving customers. Experience with Salesforce, CPQ, and Certinia (FinancialForce) is a big plus, as you’ll use these systems daily to track work and deliver results.

Suppose you enjoy problem-solving, collaborating across teams, and ensuring details are accurate. In that case, this role will provide you with the opportunity to learn, grow, and have a meaningful impact on our operations.

What You’ll Do:

As an Operations Associate, you’ll be the engine behind our project execution success, managing everything from project setup and resource planning to skills tracking and billing workflows. You’ll ensure the right people are on the right projects at the right time, aligning team assignments with skills to drive efficient and high-quality delivery. Your reports won’t just inform; they’ll empower leadership with actionable insights for better, data-driven decisions. You’ll serve as a proactive and trusted operational partner to Delivery Managers, Finance, and Project Managers, identifying recurring issues and championing scalable solutions that elevate data quality and process automation. Collaborating closely with the Operations Manager, you’ll contribute to high-impact strategic initiatives, such as process redesigns, tool enhancements, and system integrations, representing Operations in cross-functional projects that enhance our customer delivery. Your expertise in navigating Salesforce, Certinia, and internal tools will set you apart as the go-to team member who ensures nothing falls through the cracks

The Skills You’ll Have:

Resource Planning & Skills Management
Maintain and update resource allocation recommendations for project schedules and assignments.
Coordinate assignments of project delivery teams with upcoming projects and skills required.
Facilitate and coordinate resource planning across regions
Monitor utilisation targets and flag resource conflicts.
Coordination of Partner resources

Project Creation and Tracking
Set up new projects in our project management/ERP system accurately and on time.
Maintain project records, budgets, and billing milestones.
Support Implementation Managers with project data accuracy.

Billing & Finance Support:
Basic knowledge of time-tracking and expense reconciliation.
Collect, validate, and prepare Implementation Time & Materials billing & subscription overages information supplied to finance for invoicing.
Reconcile time entries and expenses.
Support Finance to ensure timely, accurate invoicing.

Process Support & Reporting
Follow standard operating procedures for project creation, billing, and resource planning.
Help identify process gaps and propose improvements.
Produce scheduled reports on resource utilisation, project status, and billing.

Technology:
Comfort with Google Sheets and Microsoft Excel for tracking and reporting.
Proficiency with Salesforce (Opportunities, Reports, Dashboards) and/or Certinia (FinancialForce) is a plus

Professional Qualities:
Strong organisational skills and the ability to manage multiple tasks at once.
Collaborative, with excellent communication skills to work across the Delivery, Finance, and Operations teams.
Analytical mindset with a focus on accuracy and process improvement.

Within 90 Days, You’ll:

Complete onboarding and systems training.
Learn internal processes for project setup, billing, and resource planning.
Accurately create new projects in the system with supervision.
Begin supporting time-entry validation and data cleanup.
Transition into facilitating the Monthly Subscription overages process

Within 180 Days, You’ll:

Independently manage project creation requests, monitor resource allocations, and resolve conflicts with high accuracy.
Support monthly T&M billing cycles and subscription overages processes, ensuring data is accurate and delivered on time.
Produce standard resource and billing reports and serve as the primary point of contact for related questions.
Demonstrate ownership of assigned operational workflows and consistently maintain minimal errors.
Proactively suggest and assist in implementing process improvements to enhance efficiency and accuracy.

Within 365 Days, You’ll:

Execute end-to-end project setup, resource planning, skills tracking/management, and billing processes with accuracy and accountability.
Plan project resources effectively based on team skills and ensure nothing falls through the cracks by being reliable and responsive.
Develop and enhance reporting outputs, providing actionable insights that support data-driven leadership decisions.
Drive data quality and process automation by identifying issues and recommending scalable improvements; demonstrate confidence using Salesforce, Certinia, and other internal systems.
Partner with the Operations Manager on strategic initiatives, represent the Operations team in cross-functional projects, and support process redesigns, tool upgrades, or system integrations.

Apply Now

Salesforce Solution Architect Singapore

The Opportunity

You’ll be part of our Solution Delivery – Implementation team and work at Sitetracker as a Solution Architect. You will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service.

You will work closely with our customers across different regions & time zones to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to Salesforce.

With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.

The Skill Set:

Be willing to support customers in APAC (Singapore to Australia and in between) as well as EMEA
You’ll have Salesforce certifications and a passion for Salesforce
You’ll have successfully led Salesforce cloud implementations or implemented a product built on Salesforce for customers
You’ll be fully accustomed to leading implementations with enterprise-level customers from kick-off to go-live
Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
Identify areas of implementation process improvements based on latest Sitetracker product features
Utilize your strong understanding of database principles to create efficient solutions
Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
Learn new tools and software and leverage them to develop a thoughtful, analytical insights
Perform analysis on customer data and build reports/dashboards based on customer specifications
Configure/develop Salesforce in a client facing environment is preferred

Within 60 days, You’ll:

Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
Lead a small business or corporate level implementation supported by an experienced implementation lead
Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
Review large customer data set with no assistance/help from teammates
Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships

Within 180 days, You’ll:

Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
Be able to independently lead a corporate level implementation
Appropriately communicate the right message to customers
Raise issues to the internal team when an issue appears

Within 365 days, You’ll:

Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
Be able to lead an enterprise level implementation without support
Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers

Apply Now

Salesforce Solution Architect Sydney

The Opportunity

The Skill Set:

Be willing to support customers in APAC (Singapore to Australia and in between)
You’ll have Salesforce certifications and a passion for Salesforce
You’ll have successfully led Salesforce cloud implementations or implemented a product built on Salesforce for customers
You’ll be fully accustomed to leading implementations with enterprise-level customers from kick-off to go-live
Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
Identify areas of implementation process improvements based on latest Sitetracker product features
Utilize your strong understanding of database principles to create efficient solutions
Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
Learn new tools and software and leverage them to develop a thoughtful, analytical insights
Perform analysis on customer data and build reports/dashboards based on customer specifications
Configure/develop Salesforce in a client facing environment is preferred

Within 60 days, You’ll:

Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
Lead a small business or corporate level implementation supported by an experienced implementation lead
Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
Review large customer data set with no assistance/help from teammates
Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships

Within 180 days, You’ll:

Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
Be able to independently lead a corporate level implementation
Appropriately communicate the right message to customers
Raise issues to the internal team when an issue appears

Within 365 days, You’ll:

Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
Be able to lead an enterprise level implementation without support
Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers

Apply Now

Salesforce Staff Engineer Bangalore

The Opportunity

This isn’t just a Staff Salesforce Engineer role; it’s an invitation to be a technical visionary and a force multiplier, shaping the future of our product innovation and delivering immense customer value. As the dedicated technical owner for a critical strategic charter, you’ll lead a feature delivery team with significant autonomy, architecting robust, scalable solutions on the Force.com platform while strategically influencing our broader tech stack, including React Native and Spark. We’re discussing tackling complex challenges across diverse verticals, such as telecom and energy, by leveraging cutting-edge technologies like Apex, LWC, Aura, Visualforce, and React. Your impact will be measured not just by the code you write, but also by the successful launch and adoption of new functionalities, the demonstrable growth of your team’s technical capabilities through mentorship, the proactive management of technical debt, and a tangible improvement in our codebase’s health.

If you’re passionate about building elite engineering teams, thrive on strategic ownership, and want to make a profound and lasting impact on our product and customers, this is your platform. You’ll play a pivotal role in ensuring our software is not only functional but also high-quality, scalable, and maintainable, thereby driving our overall technical excellence.

What You’ll Do

As a Staff Salesforce Engineer and Tech Lead, you’ll drive the technical roadmap, pushing the boundaries of what’s possible on the Force.com platform and influencing the broader ecosystem. You’ll be a leader and a mentor, empowering your team to build highly scalable and maintainable solutions that directly translate into significant customer value and product innovation. From influencing architecture to elevating engineering practices, your work will be pivotal in accelerating our growth and solidifying our position as industry leaders.

Here’s how you’ll make an impact:

Drive Technical Vision & Architecture: You’ll lead the technical vision for your domain, designing and implementing complex, scalable solutions on Force.com while considering their impact and integration with React Native and Spark components. You’ll ensure solutions are secure, performant, and maintainable.
Champion Code Quality & Best Practices: You’ll establish, champion, and rigorously enforce coding standards, design patterns, and best practices across Salesforce development, including comprehensive testing strategies for non-functional requirements like performance and security.
Elevate Team Technical Proficiency: You’ll act as a force multiplier for your team, actively mentoring senior engineers through hands-on guidance (e.g., pair programming, debugging), facilitating knowledge-sharing sessions, and defining personalised development plans to foster continuous growth.
Proactively Manage Technical Debt: You’ll continuously identify, prioritise, and lead initiatives to address technical debt, ensuring the codebase remains robust, adaptable, and a foundation for future innovation.
Bridge Technical & Business Outcomes: You’ll collaborate extensively with Product Managers, Product Quality Leads, and Designers to deeply understand business and commercial outcomes, providing constructive technical input for prioritisation, capacity planning, and strategic discovery.
Lead Complex Problem Resolution: You’ll serve as the primary escalation point for intricate technical challenges, guiding root cause analysis for incidents, and continuously monitoring system health to identify and address potential issues proactively.
Foster Agile Clarity: You’ll embrace ambiguity in the initial development stages, leading by example in generating asynchronous content, such as technical design documents (TDDs), data models, and proof-of-concepts (POCs), to gather continuous feedback and refine designs iteratively.

The Skills You’ll Have

I can drive the technical vision and architectural design for a specific domain, ensuring alignment with overarching architectural principles across Salesforce and React Native components.
I can design and implement robust, scalable solutions leveraging deep expertise in Apex, SOQL, SOSL, Lightning Web Components (LWC), and Aura, with a strong focus on security, performance, and maintainability.
I can proactively identify and address technical debt and architectural bottlenecks, proposing and executing strategic action plans to improve codebase health and overall system adaptability.
I can establish, champion, and rigorously enforce coding standards, design patterns, and best practices relevant to Salesforce and general platform development, including comprehensive testing strategies for non-functional requirements.I can lead and mentor technical teams, providing direct hands-on guidance, facilitating knowledge transfer, and fostering an environment of efficient collaboration, continuous improvement, and knowledge sharing.
I can effectively collaborate with Product Managers and Designers to understand business outcomes, provide accurate effort estimations, challenge priorities, and ensure technical feasibility.
I can develop comprehensive technical design documents, API documentation, and user stories, clearly articulating complex technical concepts to both technical and non-technical stakeholders.
I can champion and implement continuous integration/continuous delivery (CI/CD) pipelines and Source-Driven Development practices to streamline our development lifecycle and optimise deployment efficiency.

What You’ll Achieve in Your First Year

Within 90 Days, You’ll:
Become an expert in the functionality and codebase of several core Salesforce product modules, understanding execution flow, design patterns, and their integration points within the broader tech stack.
Complete your development plan, fully ramping up on our technology stack, established design patterns, and Sitetracker’s overarching architectural principles.
Build strong relationships with your Scrum team members, key local and international stakeholders, and relevant Product and Design counterparts.
Deliver initial enhancements and bug fixes, demonstrating quick impact and adherence to established code quality standards.
Actively participate in code reviews, providing constructive feedback that enhances team proficiency and aligns with defined standards.

Within 180 Days, You’ll:

Successfully architect, build, and ship large, impactful modules and features, demonstrating adherence to scalability, performance, and maintainability requirements.
Serve as a primary technical expert for key modules and features, actively leading architectural and design discussions during requirement and design sessions.
Proactively identify technical debt and architectural bottlenecks within your domain, and propose and initiate strategic action plans to address them.
Lead the team in conducting thorough root cause analyses of incidents and implementing preventative measures to mitigate recurrence.
Collaborate effectively with Product Managers to provide technical input for prioritisation discussions and capacity planning for upcoming Program Increments.

Within 365 Days, You’ll:

Successfully drove a major product initiative from concept to launch, showcasing seamless collaboration with Product Managers, Product Designers, and US-based counterparts, resulting in measurable customer adoption and business value.
Demonstrably elevate your scrum team’s technical capabilities, actively mentoring senior engineers and introducing modern best practices that lead to improved velocity, code quality, and a reduction in post-release bugs.
Measurably improve codebase health and scalability within your domain by successfully refactoring or re-architecting a critical component of the platform, resulting in tangible improvements like enhanced system performance, better developer productivity, or reduced maintenance overhead.
Drive significant efficiencies within the team by championing process, coding standard improvements, and advocating for new technologies that enhance overall development effectiveness.
Develop strong industry expertise in the sectors we serve, using this knowledge to inform and improve the software you develop, and serve as a primary subject matter expert for other teams in various areas of the application.

Apply Now

Senior Software Engineer Austin, TX

The Opportunity

This is a key role for an engineer passionate about delivering high-quality and efficient software solutions. We’re looking for a seasoned problem-solver—not just a Salesforce developer—who can quickly become an expert in our Sitetracker product. You’ll have the autonomy to proactively find and solve big problems, whether that means identifying and fixing technical debt or unblocking other engineers. Your ability to write efficient code and leverage existing patterns will be critical as you independently deliver significant enhancements with consistent throughput.

If you’re eager to make a significant impact across our entire Engineering organization, you’ll thrive here. While our primary tech stack is Salesforce, you’ll also get the opportunity to work with our new cloud-based services, helping you grow and expand your expertise.

What You’ll do:

We’re looking for a Senior Software Engineer who is passionate about both code quality and technical leadership. You’ll write elegant, easy-to-understand code that is built for extensibility and unit testing. You will take ownership of building and shipping features, ensuring they are robust and well-tested, delivering not just functionality but a foundation for future growth.

This commitment to quality code is amplified by your ability to leverage cutting-edge tools. A key part of your role will be using AI to accelerate development, from generating and refining code to proactively identifying edge cases and gaps in requirements. You will also use AI to help build and ship multiple interconnected features, allowing you to deliver high-quality features faster and with greater confidence.

Beyond your individual contributions, you’ll be a mentor for junior engineers. You will provide guidance through pull request reviews, pair programming, and knowledge-sharing sessions to foster a culture of technical excellence. Your work will not only deliver high-quality features but also help shape the future of our engineering team by building up the next generation of talent.

The Skill Set:

Technical Expertise & Architecture: Independently breaks down the tech specs and drafts sections of the TDD.
Writes extensible and code that’s easy to unit test.
Uses AI to build and ship multiple interconnected features.
Expertly debugs complex issues across multiple systems.
Understands how to optimize database query performance by optimizing indices.
Writes elegant, easy-to-understand code.
Leadership & Team Enablement: Mentors all engineers across the organization.
Mentors non-engineers in various positions within the company.
Works effectively with team members in different parts of the org, i.e., product, QA, DevOps, support, etc.
Breaks large features into smaller deliverables for junior engineers.
Quality & Customer Focus: Learns the “Why” for the requirements.
Leverages AI to identify additional test cases, edge cases, and gaps in requirements. Then writes code to address the test cases, edge cases, and gaps.
Guides the conversation to focus on user outcomes, not just features.
Drills in and understands how different personas will use the software.
Communication & Influence: Communicates effectively with all stakeholders, technical and non-technical.
Is comfortable giving presentations or demos to small and large audiences.

Within 90 Days, You’ll:

Become Sitetracker Certified
Guide the conversation to focus on user outcomes, not just features.
Collaborate with external teams to debug issues raised by customers.
Deliver 1 major feature or enhancements to an existing feature, and bug fixes.
Write elegant, easy-to-understand code and leverage AI to help generate and refine code and tests.

Within 180 Days, You’ll:

Identify areas of technical debt and provide solutions to optimize.
Proactively identify technical, usability, or business-related factors that could prevent customers from adopting new features or the product as a whole.
Break large features into smaller deliverables for junior engineers.
Serve as a technical expert for modules and features built during requirement and design sessions.

Within 365 Days, You’ll:

Ship large interconnected features and modules with the help of LLM’s, both in Salesforce and in the cloud.
Have identified and improved issues within the engineering org, like the QA process, build process, etc.
Bring new innovations to Sitetracker and have changed at least one major aspect of how we operate within engineering.

About Sitetracker

Apply Now

Senior Software Engineer Mexico City

The Opportunity

What You’ll do:

The Skill Set:

Technical Expertise & Architecture:
Independently breaks down the tech specs and drafts sections of the TDD.
Writes extensible and code that’s easy to unit test.
Uses AI to build and ship multiple interconnected features.
Expertly debugs complex issues across multiple systems.
Understands how to optimize database query performance by optimizing indices.
Writes elegant, easy-to-understand code.

Leadership & Team Enablement:
Mentors all engineers across the organization.
Mentors non-engineers in various positions within the company.
Works effectively with team members in different parts of the org, i.e., product, QA, DevOps, support, etc.
Breaks large features into smaller deliverables for junior engineers.

Quality & Customer Focus:
Learns the “Why” for the requirements.
Leverages AI to identify additional test cases, edge cases, and gaps in requirements. Then writes code to address the test cases, edge cases, and gaps.
Guides the conversation to focus on user outcomes, not just features.
Drills in and understands how different personas will use the software.

Communication & Influence:
Communicates effectively with all stakeholders, technical and non-technical.
Is comfortable giving presentations or demos to small and large audiences.

Within 90 Days, You’ll:

Become Sitetracker Certified
Guide the conversation to focus on user outcomes, not just features.
Collaborate with external teams to debug issues raised by customers.
Deliver 1 major feature or enhancements to an existing feature, and bug fixes.
Write elegant, easy-to-understand code and leverage AI to help generate and refine code and tests.

Within 180 Days, You’ll:

Identify areas of technical debt and provide solutions to optimize.
Proactively identify technical, usability, or business-related factors that could prevent customers from adopting new features or the product as a whole.
Break large features into smaller deliverables for junior engineers.
Serve as a technical expert for modules and features built during requirement and design sessions.

Within 365 Days, You’ll:

Ship large interconnected features and modules with the help of LLM’s, both in Salesforce and in the cloud.
Have identified and improved issues within the engineering org, like the QA process, build process, etc.
Bring new innovations to Sitetracker and have changed at least one major aspect of how we operate within engineering.

About Sitetracker

Apply Now

Senior Software Engineer – Full Stack Bangalore

The Opportunity

This is more than just a Senior Software Engineer role — it’s your chance to shape the future of Sitetracker’s product by building impactful, high-quality features that drive value for our customers. Sitetracker is trusted by leading organisations to manage complex projects and operations, and your work will directly contribute to expanding and enhancing our product capabilities.

As a Senior Developer on one of our scrum teams, you’ll design and deliver features that meet evolving customer needs and support our long-term growth. Your influence will extend far beyond writing code: you’ll establish technical standards, mentor engineers, and collaborate closely with product managers, designers, and customers to shape what we build next. You’ll also leverage AI-assisted development tools to generate and refine code and tests, accelerating delivery without compromising quality.

This is an opportunity to own the end-to-end product lifecycle from requirements through deployment, support, and continuous improvement — within a proven and rapidly growing product. You’ll have the autonomy to set the bar for technical excellence and the resources to execute ambitious ideas. If you thrive on building exceptional products, collaborating across disciplines, and seeing the tangible impact of your work, you’ll find this role both challenging and gratifying.

What You’ll Do

As a Senior Software Engineer, you’ll make an immediate impact by delivering high-value features that strengthen Sitetracker’s platform and enhance the experience for thousands of users worldwide.

Own key technical areas within your scrum team, becoming a recognised Subject Matter Expert and ensuring high-quality, scalable solutions.
Lead development efforts from design through deployment, actively collaborating with product managers, designers, QA, and fellow engineers to deliver features that create customer value.
Drive product stability by improving monitoring, proactively resolving issues, and reducing SLA-breaching tickets in production.
Influence the product roadmap through deep technical expertise, helping shape priorities that directly impact our customers and business outcomes.
Mentor and elevate other engineers by sharing knowledge, guiding technical decisions, and fostering a culture of excellence.
Champion engineering best practices, ensuring our solutions are built for scalability, maintainability, and performance.

The Skills You’ll Have

Deep Technical Proficiency for SaaS or Salesforce
Architect and build scalable, configurable, and customizable SaaS solutions using Salesforce or modern web technologies.
Develop and maintain complex UIs using frameworks like React, Angular, or Vue.js, and robust backend services with Node.js, Java, or .NET Core.
Design, query, and optimise relational and NoSQL databases to meet performance and scalability requirements.
Deploy applications on cloud platforms (AWS, Azure, GCP) using infrastructure as code and cloud-native architectures.

Proactive Leadership & Growth Mindset:
Take ownership of team success, proactively identifying and resolving problems before they escalate.
Consistently exceed expectations, driving improvements in quality, delivery, and process efficiency.
Mentor and inspire team members, fostering a collaborative, high-performance culture.
Anticipate risks and guide the team toward achieving ambitious goals.

Effective Technical Communication & Documentation:
Explain complex technical concepts clearly to both technical and non-technical stakeholders.
Create precise, well-structured documentation, including architecture diagrams and API specifications.
Deliver engaging technical presentations tailored to diverse audiences.
Actively listen, provide constructive feedback, and improve documentation standards.

Collaborative Agility & Delivery Focus:
Excel in Agile environments, contributing effectively to ceremonies and sprint outcomes.
Collaborate cross-functionally to align priorities and deliver high-quality features.
Maintain a strong delivery focus, proactively mitigating risks and removing blockers.
Champion code quality, testing best practices, and process improvements for better team velocity.

Within 90 Days, You’ll:

Gain a deep understanding of Sitetracker’s architecture, product areas, and your scrum team’s role in delivering value.
Establish technical ownership of key features, contributing to design and early development efforts.
Build strong working relationships with engineers, product managers, designers, and QA partners.
Begin contributing to product stability by resolving issues and improving monitoring.
Participate in shaping the team’s technical practices, introducing ideas to improve quality and velocity.

Within 180 Days, You’ll:

Deliver multiple high-impact features or significant enhancements, meeting quality and delivery expectations.
Act as a go-to Subject Matter Expert (SME) for your scrum team’s technical decisions.
Drive improvements to SLA adherence by implementing proactive monitoring and faster resolution processes.
Influence the product backlog and roadmap with technical insights and feasibility assessments.
Mentor junior engineers, helping to elevate the technical standards and culture within the team.

Within 365 Days, You’ll:

Be recognised as a key technical contributor driving impactful product enhancements across teams.
Lead the delivery of complex, high-value features that expand product capabilities and delight customers.
Achieve measurable reductions in SLA breaches and production incidents.
Play a visible role in defining and driving engineering best practices across the organisation.
Contribute strategically to the long-term roadmap, ensuring it aligns with both customer needs and scalable architecture principles.

About Sitetracker

Apply Now

Senior Software Engineer – Salesforce Bangalore

The Opportunity

As a Full Stack Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer-requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform.Implementing on the force.com platform, you will use frameworks such as Apex, LWC, React, etc.

Utilizing your great communication skills, you will deliver scalable solutions that are adapted to various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.

The Skill Set

Strong understanding of object-oriented programming and design principles.
Effective communication skills and ability to collaborate in a team environment.
Familiarity with Salesforce Platform, including Apex programming and Lightning Web Components development (experience is a plus but not mandatory).
Salesforce certifications (e.g., Platform Developer I, Lightning Web Component Specialist) are desirable but not mandatory.
Ability to apply knowledge of modern JavaScript and unit testing frameworks (LWC, React) into the Salesforce domainKnowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (GitHub, Bitbucket, etc.)
Ability or Interest to lead a delivery team, including training sessions, stand-ups, mentoring, and providing issue resolution
Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
Ability to estimate effort towards building a solution and balance polish and speed effectively
Utilize computer science fundamentals and background
Focus rigidly on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as BDD or TDDServe as a member of an agile team and be able to take part in all of the associated processes and cadencesAdapt a pixel-perfect mockup into a functioning solution
Write modular, reusable, and scalable code

Within 60 Days,You’ll

Salesforce Platform Fundamentals:
Understand the Salesforce platform architecture and terminology (CRUD operations, object relationships, data model).
Learn the Salesforce declarative development tools (Process Builder, Workflow Rules, Validation Rules, Triggers, Formula Fields).
Master Lightning Web Components (LWC) for building modern user interfaces.
Be familiar with the Apex programming language (syntax, object-oriented concepts, data types, control flow).
Understand the Salesforce user interface (UI) development tools (Lightning App Builder, Aura Components).

Data & Integration:
Learn about Salesforce data management concepts (Objects, Fields, Relationships, Data Types).
Understand the concept of security and data access in Salesforce.
Gain basic knowledge of Salesforce integration tools (SOAP API, REST API, Apex Data Loader).

Development & Deployment:
Learn how to use Salesforce Developer Tools (IDE, Developer Console, Scratch Orgs).
Understand the Salesforce deployment process (Sandboxes, Change Sets, Releases).

Testing & Debugging:
Learn how to write unit tests for JavaScript, Apex classes and triggers.
Understand the importance of code coverage and how to achieve it.
Be familiar with basic debugging techniques in Apex and LWC.

Salesforce Ecosystem:
Understand the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
Learn about the Salesforce AppExchange and how to find and install apps.
Be familiar with the Salesforce community and resources (Trailhead, forums, documentation).

Apex Programming:
Leverage your Java programming skills to develop and maintain robust Apex code within the Salesforce Platform.
Collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient Apex solutions.

Complete your Development
Plan to be fully ramped on our technology stack and establish design patterns
Be a consulted contributor as part of one of our delivery teams
Deliver several enhancements and bug fixes
Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionalityBegin working with other senior developers to architect solutions for our customers
Know the development best practices and begin to help junior developers with questions about development practices
Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
Work with your manager to learn our deployment process

Continuous Learning:
Stay updated on the latest Salesforce technologies, tools, and best practices. Actively participate in training programs and certifications to enhance your skills on the Salesforce Platform.

Within 180 Days, You’ll

Become an expert in the functionality and codebase of several modules across the Sitetracker product
Have built and shipped large modules
Serve as a technical expert for modules and features built during the requirement and design sessionsCollaborate with external teams to debug issues raised by customers.
Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
Use your expertise to identify technical debt and deliver an action plan to resolve it.
Take part in customer meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non-technical wayArchitect End-to-End Solutions.
Written clean, scalable code with solutions that result in features adopted and loved by customers
Serve as subject matter export to other teams for features that you have developed

Within 365 Days, You’ll

Mentor junior and mid-level developers on development practices
Drive efficiencies in the team by being an advocate for process/coding standard improvement
Define standards for new technologies
Generically develop large-scale modules so that we can extend and enhance the Sitetracker offering
Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
Develop strong industry expertise in the industries we serve to better inform the software you develop
Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
Have established strong bonds with your team members that ensure efficient completion and building of features that our customers love

About Sitetracker

Apply Now

Senior Software Project Manager Bangalore

The Opportunity:

Based out of our office in Bangalore and working at Sitetracker as a Senior Project Manager, you won’t just oversee timelines—you’ll drive enterprise-level impact. You will be part of projects that spread across the whole of APAC covering the far east, ASEAN as well as ANZ often working with customers across different time zones and cultures.

This role is at the heart of aligning strategic goals with project execution, ensuring that initiatives deliver measurable business value across global teams. You’ll lead complex, cross-functional projects that span departments and time zones, breaking down silos and driving alignment among diverse stakeholders.

This high-visibility role requires you to take complete ownership of every project outcome, from initiation to successful delivery. You are the ultimate driver of success, ensuring that all aspects align to achieve the desired business value and customer success criteria. Success hinges on your proactive approach to anticipating challenges, mitigating risks, and driving internal and external party behaviors towards shared goals. Governance and project health is the priority.

With a focus on delivery, reporting, and resource optimization, you’ll act as the trusted link between strategic vision and operational delivery. This is a rare chance to own high-visibility programs, work directly with executive leadership, and help shape the future of our enterprise PMO practices. For high-performing project leaders, this is a career-defining platform—offering exposure and autonomy.

What You’ll Do:

You’ll lead high-impact, cross-functional projects from start to finish—keeping them on time, on budget, and aligned with global business goals. You’ll turn strategy into action by building clear plans, proactively managing risks, and driving results that deliver real business value.

You’ll be intimately familiar with project contracts to understand the impact of scope changes, subscription changes, and levels of effort. You’ll be the go-to connector across teams, breaking down silos and keeping stakeholders aligned across time zones. You’ll own governance and reporting, provide sharp updates to execs, and ensure every project meets PMO standards.

You’ll hold internal cadences with all parties related to the customer including post project resources to optimize for onboarding and long term customer success. Your proactive engagement will be key to fostering collaboration and ensuring smooth transitions. You’ll improve how we deliver, standardizing tools and processes to boost efficiency and visibility. You’ll ensure our customers are set up for long-term adoption and success on the Sitetracker platform, all while rigorously maintaining project budget and timelines.

The Skills You’ll Have:

Strategic Project Management
Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in global regions (ANZ & Asia) using both agile and waterfall methodologies.
Able to dedicate and manage your time to deliver projects across different time zones (+1 IST to +5 IST)
Expert in aligning project execution with strategic goals—turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch.
Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery.
Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting—delivering insight-driven updates and recommendations to C-level stakeholders.
Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences.
Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities.

Stakeholder & Relationship Management
Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences.
Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement.
Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams.
Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships.
Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset.

Technical Aptitude & Operational Rigor
Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration—enabling confident collaboration with engineers, architects, and product teams.
Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery.
Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions.
Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting.

Process Optimization
Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience.
Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes.
Balances global standardization with regional or legal customizations—tailoring rollout approaches based on each country’s change-readiness level.
Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects.
Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time.

Within 90 Days, You’ll:

Establish a comprehensive understanding of the Sitetracker’s operational, technical, and customer’s landscape to align software implementation goals with business priorities.
Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects.
Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success.
Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics.
Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timeline

Within 180 Days, You’ll:

Successfully launch and complete at least one full implementation, demonstrating measurable value and scalability.
Optimize implementation processes by introducing standardization in each step of the project development life-cycle.
Drive a data-driven feedback loop across teams to continuously refine implementation efficiency, user engagement, and team performance.
Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances.
Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offs

Within 365 Days, You’ll:

Lead the successful end-to-end implementation for at least 3 projects across all planned regions, including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement.
Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions.
Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions.
Serve as strategic advisor to executives, influencing roadmap decisions and new business initiatives using insights from analytics, retrospectives, and post-mortems.
Create a repeatable regional rollout playbook, including process maps, stakeholder engagement plans, risk escalation models, and change-readiness matrices tailored by country.

Apply Now

Solution Analyst I – Salesforce Implementations Bangalore

The Opportunity

As a Solution Analyst I, you are not just filling a role—you are stepping into a position that transforms how businesses operate. This is your chance to be at the intersection of technology, strategy, and customer success. You will partner with Solution Engineers and Architects to design and deliver scalable solutions that address real-world challenges for global enterprises.

This hands-on role combines technical expertise, analytical thinking, and customer engagement to deliver solutions that truly matter. From configuring Sitetracker modules and performing data migrations to building actionable dashboards and leading requirements sessions, you will drive measurable outcomes that shape the success of critical infrastructure projects worldwide.

This role also offers global exposure. You’ll collaborate with international teams and stakeholders, working flexible schedules to match business priorities—including UK (3 PM – 12 AM IST) and US (6 PM – 3 AM IST) shifts, with occasional rotations as required.

What You’ll Do:

We’re looking for a solution-oriented problem solver with strong technical aptitude and a passion for driving impact. Your expertise in Salesforce configurations, automation, data migrations, and advanced Excel will help you deliver high-quality outcomes. Just as important are your communication skills and collaborative mindset, enabling you to engage confidently with customers and internal teams.You thrive in fast-paced environments, manage multiple priorities with precision, and take ownership of delivering exceptional results.

The Skills You’ll Have:

Technical Aptitude:
Configure modules and implement automation using Salesforce flows. Develop and implement approval processes, validation rules, and reports.
Perform data migration using Data Loader and advanced Excel (VLOOKUP, Pivot tables).
Understand custom metadata types and managed packages.

Communication & Collaboration:
Strong verbal and written communication skills.
Ability to engage with customers and internal teams throughout project delivery.

Work Management:
Manage multiple tasks with attention to detail in a fast-paced environment.
Consistently deliver quality outcomes under tight deadlines.

Preferred Certifications:
Salesforce Certified Administrator (or ability to achieve in 6 months). Sitetracker Certification post-training.

Within 90 Days, You’ll:

Achieve 85% utilisation, ensuring billable efficiency and customer satisfaction
Translate customer business requirements into detailed technical specifications.
Assist in system architecture design for scalable solutions.

Within 180 Days, You’ll:

Train others on how to use and configure the Sitetracker product.
Concurrently manage configuration tasks across multiple projects.
Lead customer meetings, ensuring adherence to deadlines and deliverables.

Within 365 Days, You’ll:

Lead small to medium-sized implementations end-to-end, from solution design and requirements gathering to training and go-live.
Train new specialists on Sitetracker implementation methodologies and technical concepts.
Make critical implementation decisions autonomously

About Sitetracker

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Staff Engineer – Full Stack Bangalore

The Opportunity

This Staff Engineer role represents an opportunity to serve as a technical visionary and a force multiplier, influencing the trajectory of our product innovation and delivering substantial customer value. We’re discussing tackling complex challenges across various verticals, including telecom and energy. Your impact will be measured not just by the code you write but also by the successful launch and adoption of new functionalities, the demonstrable growth of your team’s technical capabilities through mentorship, the proactive management of technical debt, and a tangible improvement in our codebase health.

What You’ll Do

As a Staff Engineer and Tech Lead, you’ll drive the technical roadmap, pushing the boundaries of what’s possible on the existing platform and influencing the broader ecosystem. You’ll be a leader and a mentor, empowering your team to build highly scalable and maintainable solutions that directly translate into significant customer value and product innovation. From influencing architecture to elevating engineering practices, your work will be pivotal in accelerating our growth and solidifying our position as industry leaders.

Here’s how you’ll make an impact:

Drive Technical Vision & Architecture: You’ll lead the technical vision for your domain, designing and implementing complex, scalable solutions in the existing platform while considering their impact and integration with Mobile and other micro-services. You’ll ensure solutions are secure, performant, and maintainable.
Champion Code Quality & Best Practices: You’ll establish, champion, and rigorously enforce coding standards, design patterns, and best practices across software development, including comprehensive testing strategies for non-functional requirements like performance and security.
Elevate Team Technical Proficiency: You’ll act as a force multiplier for your team, actively mentoring other engineers through hands-on guidance (e.g., pair programming, debugging), facilitating knowledge-sharing sessions, and defining personalised development plans to foster continuous growth.
Proactively Manage Technical Debt: You’ll continuously identify, prioritise, and lead initiatives to address technical debt, ensuring the codebase remains robust, adaptable, and a foundation for future innovation.
Bridge Technical & Business Outcomes: You’ll collaborate extensively with Product Managers, Product Quality Leads, and Designers to deeply understand business and commercial outcomes, providing constructive technical input for prioritisation, capacity planning, and strategic discovery.
Lead Complex Problem Resolution: You’ll serve as the primary escalation point for intricate technical challenges, guiding root cause analysis for incidents, and continuously monitoring system health to identify and address potential issues proactively.
Foster Agile Clarity: You’ll embrace ambiguity in initial development stages, leading by example in generating asynchronous content like technical design documents (TDDs), data models, and POCs to gather continuous feedback and refine designs iteratively.

The Skills You’ll Have

You will drive a specific domain’s technical vision and architectural design, ensuring alignment with overarching architectural principles across various technology stacks.
You will not be attached to any particular technology, and do not shy away from learning new technologies to solve problems.
Ready to embrace Salesforce and expand your expertise, you’ll leverage your background in open-source cloud technologies and industry best practices to innovate and improve our product.
You will design and implement robust, scalable solutions, leveraging deep expertise in agile programming, SOLID principles and Design patterns. Your focus will also be on security, performance, and maintainability.
You will proactively identify and address technical debt and architectural bottlenecks, proposing and executing strategic action plans to improve codebase health and overall system adaptability.
You will establish, champion, and rigorously enforce coding standards, design patterns, and best practices for the software development, including comprehensive testing strategies for non-functional requirements.
You will lead and mentor technical teams, providing direct hands-on guidance, facilitating knowledge transfer, and fostering an environment of efficient collaboration, continuous improvement, and knowledge sharing.You will effectively collaborate with Product Managers and Designers to understand business outcomes, provide accurate effort estimations, challenge priorities, and ensure technical feasibility.
You will develop comprehensive technical design documents, API documentation, and user stories, clearly articulating complex technical concepts to both technical and non-technical stakeholders.
You will champion and implement continuous integration/continuous delivery (CI/CD) pipelines and Source-Driven Development practices to streamline our development lifecycle and optimise deployment efficiency.

What You’ll Achieve in Your First Year

Within 90 Days, You’ll:
Become an expert in the functionality and codebase of several core product modules, understanding execution flow, design patterns and their integration points within the broader tech stack.
Acquire knowledge on Salesforce to the extent that you can start building solutions independently while applying your full-stack open-source experience to make it better.
Complete your development plan, fully ramping up on our technology stack, established design patterns, and Sitetracker’s overarching architectural principles.
Build strong relationships with your scrum team members, key local and international stakeholders, and relevant Product and Design counterparts.
Deliver initial enhancements and bug fixes, demonstrating quick impact and adherence to established code quality standards.
Actively participate in code reviews, providing constructive feedback that enhances team proficiency and aligns with defined standards.

Within 180 Days, You’ll:

Successfully architect, build, and ship large, impactful modules and features, demonstrating adherence to scalability, performance, and maintainability requirements.
Serve as a primary technical expert for key modules and features, actively leading architectural and design discussions during requirement and design sessions.
Proactively identify technical debt and architectural bottlenecks within your domain, and propose and initiate strategic action plans to address them.
Lead the team in conducting thorough root cause analyses for incidents and implementing preventative measures to mitigate recurrence.
Collaborate effectively with Product Managers to provide technical input for prioritisation discussions and capacity planning for upcoming Program Increments.

Within 365 Days, You’ll:

Successfully drove a major product initiative from concept to launch, showcasing seamless collaboration with Product Managers, Product Designers, and US-based counterparts, resulting in measurable customer adoption and business value.
Demonstrably elevate your scrum team’s technical capabilities, actively mentoring senior engineers and introducing modern best practices that lead to improved velocity, code quality, and a reduction in post-release bugs.
Measurably improve codebase health and scalability within your domain by successfully refactoring or re-architecting a critical component of the platform, resulting in tangible improvements like enhanced system performance, better developer productivity, or reduced maintenance overhead.
Drive significant efficiencies within the team by championing process, coding standard improvements, and advocating for new technologies that enhance overall development effectiveness.
Develop strong industry expertise in the sectors we serve, using this knowledge to inform and improve the software you develop, and serve as a primary subject matter expert for other teams in various areas of the application.

Apply Now

Opportunités de carrière

The Skills You’ll Have:

Within 90 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

The Skills You’ll Have:

Within 90 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

The Skill Set:

Within 60 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

The Skills You’ll Have:

Within 90 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

The Skillset

Within 90 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

The Skillset

Within 90 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

The Skills You’ll Have:

Within 90 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

The Skill Set:

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Within 365 days, You’ll:

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Within 180 days, You’ll:

Within 365 days, You’ll:

What You’ll Do

Here’s how you’ll make an impact:

The Skills You’ll Have

What You’ll Achieve in Your First Year

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Within 365 Days, You’ll:

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Within 90 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

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Within 180 Days, You’ll:

Within 365 Days, You’ll:

What You’ll Do

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Within 365 Days, You’ll:

The Skill Set

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Within 90 Days, You’ll:

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Within 365 Days, You’ll:

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Within 180 Days, You’ll:

Within 365 Days, You’ll:

What You’ll Do

Here’s how you’ll make an impact:

The Skills You’ll Have

What You’ll Achieve in Your First Year

Within 180 Days, You’ll:

Within 365 Days, You’ll:

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