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Sitetracker powers the rapid deployment of tomorrow’s infrastructure. The global leader in deployment operations management software, Sitetracker helps innovative companies like British Telecom, KPN, Segra, and Chargepoint manage millions of sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, smart cities, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the path to digital equity and a more sustainable future.
To continue our growth, we are expanding our sales team. This is your opportunity to be a part of an exceptional growth story.
As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing accounts within our core verticals across the Nordics region. Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
The Skill Set:
- Sold complex SaaS software solution into the Nordics market
- Ideally will be Native or Business Professional proficiency in Danish, Finnish, Norwegian or Swedish
- You are able to define and execute territory account and sales plans
- Have a track record of closing enterprise level SaaS software deals
- Have sold and understand the importance of selling services along with the software
- You’re someone that has consistently met and exceeded quotas over the past 4-5 years
- Can demonstrate doing your own lead generation, qualification (prospecting, qualifying), managing and closing enterprise sales opportunities
- Have ideally worked for smaller companies/start ups
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline
- You are accustomed to highly complex buying-centers, understand the customer organization and and able to building/maintaining relationships required to drive large deals, often exceeding $1M ARR, to close
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams
Within 60 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker, named one of the best places to work for by USA today, is looking for ambitious and driven Enterprise Sales Development Representatives to add to our team. In this role, you will produce new sales leads to the sales pipeline by identifying, qualifying, and setting meetings for Account Executives acrossNorth America.
The Enterprise Sales Development Representative plays a key role in growing Sitetracker’s business. This is a unique opportunity to join a dynamic team in a fast-growing company and gain extensive experience and knowledge working closely with sales leaders, account executives and other revenue focused teams.
The Skill Set:
- History of lead generation or sales development.
- A self-starter with a proven track record of success and tenacity.
- Excellent communication, qualification, and objection handling skills.
- Positive and energetic phone presence, excellent listening and strong written communications skills.
- Team player who is truly passionate about software and technology.
- Innate hunger, self-motivation, and work ethic.
Within 60 Days, You’ll:
- Build on your knowledge of Sitetracker by working closely with the Sales Development team.
- Research prospective clients and acquire high-level contacts leveraging third-party databases and social networking sites.
- Prospect, educate, qualify, and develop sales ready leads and opportunities from lead generation activities and outbound cold calling into targeted accounts.
- Interact with prospects via telephone and email to uncover pain points, identify opportunities and generate interest.
Within 180 Days, You’ll:
- Perfect your knowledge of Sitetracker by becoming Sitetracker certified.
- Have formed a strong working relationship with the enterprise sales team and the individual Account Executives you will be supporting.
- You’re fully ramped and maintaining a healthy pipeline.
- Have sourced at least one deal that has closed at the company.
Within 365 Days, You’ll:
- Continue to learn the nuances of enterprise sales.
- Understand the various approaches and complexities to enterprise sales.
- Use your experience and success to help mentor other Sales Development Representatives.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
We seek a highly organized and detail-oriented QA Analyst to join our Sitetracker Solution Delivery Team. In this role, you will ensure that Sitetracker implementations meet customer-specific business requirements and deliver high-quality solutions. You will work closely with our Project Managers, Solution Architects, Solution Analysts, customers, and technical teams to validate that the software and configurations meet the agreed-upon acceptance criteria, ensuring a seamless deployment for our clients.
Key Responsibilities:
- Collaborate with the implementation team and customers to gather and understand specific business requirements for Sitetracker implementations.
- Design, document, and execute test strategies, plans, and cases that align with customer-specific needs and configurations.
- Define and refine acceptance criteria for each implementation, ensuring that it aligns with customer expectations and Sitetracker’s solution capabilities.
- Conduct functional, integration, and user acceptance testing (UAT) to validate that custom configurations, workflows, and integrations meet the client’s business requirements.
- Identify, document, and track issues discovered during testing and work with the implementation consultants and technical team to resolve them before go-live.
- Act as a liaison between the customer and Sitetracker’s internal teams during the testing phase, ensuring all parties are aligned on requirements, acceptance criteria, and timelines.
- Assist with final validations, provide testing support during go-live phases, and ensure that the implementation is stable and meets customer expectations.
- Contribute to the refinement of Sitetracker’s implementation and testing methodologies by providing feedback on common issues or improvement opportunities.
The Skillset:
- 2+ years of experience in software quality assurance, preferably in a SaaS implementation or customer-facing role.
- Hands-on experience with test management tools like JIRA, or similar.
- Familiarity with project-based implementation cycles and working directly with external customers to deliver custom software solutions.
- Strong analytical and problem-solving skills, with the ability to quickly understand customer processes and translate them into effective test cases.
- Excellent communication and collaboration skills, with the ability to work effectively across teams, including customers, implementation consultants, and technical resources.
- High attention to detail with a focus on ensuring quality in custom deployments.
- Experience working in Agile or Scrum environments is beneficial, especially within an implementation context.
- Preferred Qualifications: Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform Developer)Experience working with the Salesforce platform, with a focus on testing configurations, workflows, and integrations.
- Experience in telecommunications, utilities, or energy industries.
- Knowledge of performance and security testing.
Within 90 Days, You’ll:
- Gain a deep understanding of the Sitetracker platform, its implementation process, and its key features
- Build foundational knowledge of the Salesforce platform, focusing on the specific customizations and workflows Sitetracker implements for clients.
- Shadow experienced Solution Architects and Solution Analysts and contribute to test planning, test case creation, and execution for smaller projects or portions of larger implementations.
- Begin to understand the unique business requirements of Sitetracker’s key clients by reviewing project documentation and attending customer meetings.
- Collaborate with implementation and engineering resources to gain insight into how Sitetracker’s custom implementations are executed.
Within 180 Days, You’ll:
- Lead the QA efforts for specific customer implementations, from test planning to execution and bug tracking. You will be responsible for ensuring that the implementation meets the customer’s acceptance criteria.
- Contribute to the refinement of QA processes by providing feedback based on your initial experiences. Proactively suggest improvements to test coverage, efficiency, and quality.
- Establish strong working relationships with clients, acting as the main point of contact for QA-related queries during the implementation process. You will be expected to communicate test results, bugs, and fixes in a clear, professional manner.
- Balance working on multiple customer implementations, providing QA support for varying project timelines, and managing priorities effectively.
- Begin to identify areas where test automation could be introduced or expanded to improve efficiency in future implementations.
Within 365 Days, You’ll:
- Take full ownership of QA on high-profile or complex Sitetracker implementations, working closely with senior stakeholders both internally and externally.
- Become a key contributor to the overall QA strategy within the implementation team, identifying areas of improvement in processes, tools, and collaboration between teams.
- As a seasoned QA Analyst, help onboard and mentor new team members, sharing best practices and lessons learned from your experiences.
- Lead efforts to integrate automated testing for standard Sitetracker implementations, enhancing the overall efficiency and reliability of the QA process.
- Contribute significantly to successful customer go-lives by ensuring that the final product is stable, reliable, and aligned with the customer’s needs. You’ll be recognized as a trusted QA resource both internally and by Sitetracker’s clients.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
As a Release Engineer at Sitetracker, you are positioned at the forefront of our customer engagement. You play an indispensable role in enhancing client experiences through the strategic upgrading of their platforms and the seamless migration of managed packages into our core offerings. This pivotal role demands robust technical acumen, outstanding problem-solving abilities, and a profound commitment to customer satisfaction.
In this capacity, you will collaborate extensively with colleagues across the Upgrades, Engineering, Product, and Customer Success teams. Your mission will be to drive the upgrade processes forward, navigating challenges with skillful communication and a proactive approach. You will be instrumental in addressing and resolving customer concerns during upgrades, ensuring their needs are met promptly and precisely.
By joining our team, you contribute to our mission of delivering excellence and innovation in customer service, setting new standards in technology upgrades, and fostering a collaborative and dynamic work environment.
The Skill Set
- Leverage Salesforce Administration Expertise Daily: Utilize your deep knowledge of Salesforce administration to enhance daily operations and contribute to team efforts.
- Customer Collaboration: Engage directly with external customers to understand, replicate, diagnose, and resolve technical or configuration issues throughout the upgrade process.
- Content Creation: Develop instructional videos and comprehensive documentation that guide customers toward a successful upgrade experience.
- Responsive Communication: Efficiently manage customer inquiries through virtual meetings, email correspondence, and case logs, ensuring timely and precise responses.
- Effective Communication Skills: Communicate clearly and listen attentively during virtual meetings and in all written communications, ensuring understanding and effective dialogue.
- Detailed Documentation: Consistently record discussions and solutions in a clear and concise manner to ensure accuracy and clarity for future reference.
- Professional Composure: Maintain calm and composed interactions, swiftly and effectively responding to customer needs, even in high-pressure situations.
- Simplify Complex Concepts: Explain complex technical concepts in a straightforward and relatable manner that aligns with customers’ business needs.
- Collaborative Teamwork: Work independently as well as collaboratively with other release engineering staff, quality assurance, engineering, sales, marketing, operations, and administrative teams to resolve issues related to upgrade configurations.
- Flexible Scheduling: Be willing to work flexible schedules, including evenings, weekends, or holidays, to meet project demands and customer needs.
- Community Engagement and Knowledge Sharing: Develop and review content for the community and knowledge base, helping to foster an informed and engaged user base.
Within 60 Days, You’ll
- Develop Sitetracker Expertise: Gain proficiency in the Sitetracker product and achieve Sitetracker Certification to enhance your technical capabilities.
- Optimize Customer Support Tools: Create and refine project templates, reports, and dashboards to effectively troubleshoot issues and guide customers through complex processes.
- Expand Salesforce Skills: Enhance your understanding of Salesforce by completing Trailhead training modules and continuously building upon your existing knowledge.
- Adhere to Upgrade Protocols: Follow the established Upgrades playbook and process meticulously to ensure that all procedures are correctly implemented.
- Enhance Knowledge Base: Actively learn and document common customer upgrade requests to augment our Upgrade team’s knowledge base and improve service efficiency.
- Innovate and Improve Processes: Work with Upgrade automation tools to identify and implement areas of improvement, enhancing operational effectiveness.
- Collaborative Problem Solving: Collaborate with software engineering, hosting services, and peers to address complex configuration and technical code issues during the upgrade process, ensuring constant communication and updates with the customer.
- Maintain Active Customer Communication: Serve as a continuous line of communication to customers, providing timely updates and follow-ups on all upgrade requests to ensure clarity and satisfaction.
- Effective Triage and Coordination: Understand key support role concepts to effectively triage requests and coordinate with the appropriate internal teams for rapid resolution.
Within 180 Days, You’ll
- Customer and Peer Training: Train customers and peers on utilizing and configuring features within the Sitetracker product, enhancing their understanding and efficiency.
- Advanced Configuration and Troubleshooting: Utilize Salesforce and Sitetracker capabilities to configure, troubleshoot, and develop workarounds for issues that arise during customer upgrades.
- Process Improvement: Actively contribute enhancements to our growing playbook and processes, aiming to continuously improve the customer experience.
- Knowledge Leadership: Serve as a key source of knowledge and guidance for team members, offering support related to upgrades and ensuring best practices are shared and implemented.
- Innovative Contributions: Provide the product team with upgrade enhancement ideas, helping to refine and improve the core functionalities of our products to enable faster and more efficient upgrades.
- Guidance on Best Practices: Understand critical customer functions and provide expert guidance on best practices to ensure optimal use of our platform and customer satisfaction.
Within 365 Days, You’ll
- Collaborative Training: Work alongside new analysts, developers, and admins to impart training on best practices, ensuring a high standard of professional development and expertise.
- Knowledge Development: Enhance the Sitetracker Knowledge Base by creating and sharing best practices, tips, and training scripts/documentation to guide customers in the proper administration of their environments.
- Decision-Making Autonomy: Exercise autonomy in making critical decisions that influence upgrade enablement and overall project success.
- Standardize Release Practices: Collaborate with other Release Engineers to develop and enforce best practices that ensure a consistent and reliable release experience for customers.
- Lead Educational Initiatives: Conduct internal training sessions on the latest features introduced in the Salesforce and Sitetracker platforms, keeping the team up-to-date and proficient.
- Professional Growth: Engage with various teams to continuously enhance your skills and grow within the Salesforce and Sitetracker ecosystems, ensuring you remain at the forefront of technological advancements.
- Analytical Problem Solving: Identify recurring symptoms, patterns, and effective solutions to address and preempt future customer upgrade challenges.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Sitetracker is looking for a Renewal Operations Manager who is responsible for managing the renewal process for all of Sitetracker’s global customers.
This role is a critical part of the team that ensures our customers continue doing business with Sitetracker each year. This person will work with Sales, Customer Success, and Sitetracker leadership to ensure that all renewal steps are processed in a timely and expeditious manner. You will interface directly with the customer to gather key details related to the contract. As a Salesforce admin, you will also own the internal Salesforce process for managing renewals in our CRM.
While listed as on-site this role can be fully remote from these locations : Denver, Austin or NJ/New York.
The Skill Set:
- High attention to detail while working in a fast-paced environment
- Process oriented
- Salesforce administrator (development experience not required)
- Proficient in Excel, PowerPoint, Google Sheets, Google Slides
- Ability to review contractual agreements to identify key commercial terms
- Consistent tracking and reporting of key metrics
- Cross collaboration within Sitetracker for adherence to internal processes
Within 60 Days, You’ll:
- Develop a deep understanding of Sitetracker’s renewal process, playbook, and metrics
- Take ownership of renewal reporting
- Develop and document a new go-forward playbook for managing the renewal process including (and up to) receiving payment
Within 180 Days, You’ll:
- Manage the renewal process for each renewal
- Take operational ownership and be the go to expert and owner for all active renewal opportunities
- Make recommendations on administrative and operational processes and tools to ensure contractual commitments are documented and obtained
- Tighten up the process on receiving POs from customers
- Be measured on how fast we invoice
Within 365 Days, You’ll:
- Take full ownership of the renewal playbook in terms of process, metrics, and executive reporting
- Identify cross-functional processes that align internal teams on commitment and agreements
- Analyze and streamline data captured in Sitetracker data Systems
- Have improved the time it takes Sitetracker to get paid on renewals
For Colorado based roles, the base salary hiring range for this position is $80,000 to $85,000.
For NY based roles, the base salary hiring range for this position is $80,000,000 to $85,000.
OTE – 115,000 – 120,000
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Sitetracker powers the rapid deployment of tomorrow’s infrastructure. The global leader in deployment operations management software, Sitetracker helps innovative companies like British Telecom, KPN, Segra, and Chargepoint manage millions of sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, smart cities, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the path to digital equity and a more sustainable future.
To continue our growth, we are expanding our sales team. This is your opportunity to be a part of an exceptional growth story.
As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing accounts within our core verticals. Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
The Skill Set:
- Native or Business Professional proficiency in Italian
- You are able to define and execute territory account and sales plans
- Have a track record of closing enterprise level SaaS software deals
- Have sold and understand the importance of selling services along with the software
- You’re someone that has consistently met and exceeded quotas over the past 4-5 years
- Can demonstrate doing your own lead generation, qualification (prospecting, qualifying), managing and closing enterprise sales opportunities
- Have ideally worked for smaller companies/start ups
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline
- You are accustomed to highly complex buying-centers, understand the customer organization and and able to building/maintaining relationships required to drive large deals, often exceeding $1M ARR, to close
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams
Within 60 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Sitetracker powers the rapid deployment of tomorrow’s infrastructure as the global leader in deployment operations management software. Innovative companies like Cox, Telefonica, EVgo, and Tilson rely on Sitetracker to plan, deploy, and manage critical infrastructure projects and assets across industries like telecommunications, EV charging, renewables, and utilities. Our cloud-based solution accelerates the transition to a fully connected and sustainable future. Founded to solve infrastructure deployment challenges, Sitetracker continues to expand its impact across industries. Recognized as a top workplace, we are proud to invest in our exceptional, people-first culture.
The Head of Data Centre Customer Growth will be responsible for developing and executing our entry into the data centre market. This role will have a strong go-to-market (GTM) focus and be accountable for driving revenue growth by engaging with key stakeholders in the data centre ecosystem. The ideal candidate will have a proven track record of selling to data centre operators, developers, hyperscalers, and colocation providers, specifically in the areas of capacity planning, site acquisition, design & development, and construction. They will also possess a deep understanding of the full data centre development taxonomy, enabling them to position Sitetracker as an essential solution for companies looking to streamline deployment operations and manage large-scale infrastructure projects effectively. This quota-carrying individual contributor role will work cross-functionally with Sales, Product, Marketing, and Partnerships to establish and grow Sitetracker’s footprint in the data centre sector.
Your Impact:
- Ability to drive sales and operational excellence and inspire others to do the same.-
- The ability to align, influence and drive results internally and externally.-
- Demonstrated ability to raise the bar, align around the mission and drive urgency.-
- Building out a new sales vertical here at Sitetracker
You have:
- Proven experience winning and closing enterprise SaaS sales opportunities in the Data Center space. You’re dependable and deliver predictable results and outcomes.
- Proven ability to influence, develop and empower employees to achieve objectives with a team approach.
- Experience operating an existing sales methodology and driving sales excellence and quality of execution
- A mindset of quality and attention to detail and the ability to balance a large number of initiatives at once.
- The ability to lead territory and account planning and ensure initiatives in pipeline development, account management and pipeline generation are executed with excellence and consistency.
- Proven ability to drive cross-functional alignment and partnership with customer success, solutions engineering, solutions consulting, sales enablement and sales development and marketing.
- Experience using MEDDIC/MEDDPICC as an organizational methodology for sales qualification, forecasting and coaching.
- You are a quick learner and can manage yourself and others in a fast-paced environment.
Within 60 days, You’ll:
- Master the Sitetracker sales process, tools, and methodology.
- Obtain a deep understanding of Sitetracker’s product and value proposition, our market, and customers.
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Participate actively in and lead sales cycles, account management, and growth activities.
- Take ownership of existing business relationships and accounts.
- Have command of the Sitetracker message and can articulate our story to customers and prospects.
- Conduct successful meetings and advance opportunities and accounts.
Within 180 days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation. exceptional command of the Sitetracker message and process.
- Have your territory planned and pipeline defined.
- Be engaged with customers and prospects and on track with your goals.
- Meet and exceed sales targets. You deliver predictable outcomes and forecasts.
- Serve as a trusted advisor to peers and leadership. You demonstrate passion and ownership for the business overall.
- Demonstrate cross-functional alignment.
- Demonstrate ownership and drive results in joint sales/customer success strategy and execution, including account management, renewals, and account strategy.
- You are a strong operator of the Sitetracker process and methodology.
Within 365 days, You’ll:
- Within 365 Days, you will be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales-specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity, and respect
- Contribute to best practices by identifying opportunities for improvement and taking the initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Sitetracker powers the rapid deployment of tomorrow’s infrastructure as the global leader in deployment operations management software. Innovative companies like Cox, Telefonica, EVgo, and Tilson rely on Sitetracker to plan, deploy, and manage critical infrastructure projects and assets across industries like telecommunications, EV charging, renewables, and utilities. Our cloud-based solution accelerates the transition to a fully connected and sustainable future. Founded to solve infrastructure deployment challenges, Sitetracker continues to expand its impact across industries. Recognized as a top workplace, we are proud to invest in our exceptional, people-first culture.
The Head of Data Centre Customer Growth will be responsible for developing and executing our entry into the data centre market. This role will have a strong go-to-market (GTM) focus and be accountable for driving revenue growth by engaging with key stakeholders in the data centre ecosystem. The ideal candidate will have a proven track record of selling to data centre operators, developers, hyperscalers, and colocation providers, specifically in the areas of capacity planning, site acquisition, design & development, and construction. They will also possess a deep understanding of the full data centre development taxonomy, enabling them to position Sitetracker as an essential solution for companies looking to streamline deployment operations and manage large-scale infrastructure projects effectively. This quota-carrying individual contributor role will work cross-functionally with Sales, Product, Marketing, and Partnerships to establish and grow Sitetracker’s footprint in the data centre sector.
Your Impact:
- Ability to drive sales and operational excellence and inspire others to do the same.-
- The ability to align, influence and drive results internally and externally.-
- Demonstrated ability to raise the bar, align around the mission and drive urgency.-
- Building out a new sales vertical here at Sitetracker
You have:
- Proven experience winning and closing enterprise SaaS sales opportunities in the Data Center space. You’re dependable and deliver predictable results and outcomes.
- Proven ability to influence, develop and empower employees to achieve objectives with a team approach.
- Experience operating an existing sales methodology and driving sales excellence and quality of execution
- A mindset of quality and attention to detail and the ability to balance a large number of initiatives at once.
- The ability to lead territory and account planning and ensure initiatives in pipeline development, account management and pipeline generation are executed with excellence and consistency.
- Proven ability to drive cross-functional alignment and partnership with customer success, solutions engineering, solutions consulting, sales enablement and sales development and marketing.
- Experience using MEDDIC/MEDDPICC as an organizational methodology for sales qualification, forecasting and coaching.
- You are a quick learner and can manage yourself and others in a fast-paced environment.
Within 60 days, You’ll:
- Master the Sitetracker sales process, tools, and methodology.
- Obtain a deep understanding of Sitetracker’s product and value proposition, our market, and customers.
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Participate actively in and lead sales cycles, account management, and growth activities.
- Take ownership of existing business relationships and accounts.
- Have command of the Sitetracker message and can articulate our story to customers and prospects.
- Conduct successful meetings and advance opportunities and accounts.
Within 180 days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation. exceptional command of the Sitetracker message and process.
- Have your territory planned and pipeline defined.
- Be engaged with customers and prospects and on track with your goals.
- Meet and exceed sales targets. You deliver predictable outcomes and forecasts.
- Serve as a trusted advisor to peers and leadership. You demonstrate passion and ownership for the business overall.
- Demonstrate cross-functional alignment.
- Demonstrate ownership and drive results in joint sales/customer success strategy and execution, including account management, renewals, and account strategy.
- You are a strong operator of the Sitetracker process and methodology.
Within 365 days, You’ll:
- Within 365 Days, you will be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales-specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity, and respect
- Contribute to best practices by identifying opportunities for improvement and taking the initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Working as part of the EDS team as a Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform. Implemented on the force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set:
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Ability to work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
We are seeking an experienced and detail-oriented Salesforce QA to join our Engineering & Development Services team. The ideal candidate will have 5 years of experience in manual Salesforce testing, along with a basic understanding of Copado for test automation. As a key member of our quality assurance team, you will be responsible for ensuring the quality and functionality of Salesforce applications while working closely with developers, solution engineers, and customers to identify potential issues. You will work closely with our technical teams to validate that the software and configurations meet the agreed-upon acceptance criteria, ensuring a seamless deployment for our clients.
Key Responsibilities:
Perform thorough manual testing on Salesforce applications to ensure functionality, security, and performance. Collaborate with developers, solution engineers, and other stakeholders to understand requirements and create detailed test plans and test cases.
Design, document, and execute test strategies, plans, and cases that align with customer-specific needs and configurations.
Execute test cases and document results, tracking defects and working with developers to ensure timely resolution. Utilize Copado and other Salesforce tools to automate repetitive test cases where applicable.
Identify and report bugs and issues, verifying bug fixes and ensuring they are properly addressed.
Provide ongoing feedback on application quality and suggest improvements to testing processes.
Work within an Agile framework
Stay updated on Salesforce platform updates and testing best practices.
Exception documentation skills covering the details of functionality, and acceptance criteria.
Adhere to delivery timelines, ensure great quality, follow the QA process, and suggest improvements as well.
The Skill Set
- 5+ years of experience in software quality assurance, preferably in a SaaS implementation or customer-facing role.
- Strong analytical and problem-solving skills, with the ability to quickly understand customer processes and translate them into effective test cases.
- Excellent communication and collaboration skills, with the ability to work effectively across teams, including customers, implementation consultants, and technical resources.
- High attention to detail with a focus on ensuring quality in custom deployments.
- Experience working in Agile or Scrum environments is beneficial, especially Preferred Qualifications: Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform Developer)
- Experience working with the Salesforce platform, with a focus on testing configurations, workflows, and integrations.
- Experience in telecommunications, utilities, or energy industries.
- Knowledge of performance and security testing.
Within 90 Days, You’ll:
- Gain a deep understanding of the Sitetracker platform, its implementation process, and its key features
- Build foundational knowledge of the Salesforce platform, focusing on the specific customizations and workflows Sitetracker implements for clients.
- Shadow experienced Solution Architects and Solution Analysts and contributed to test planning, test case creation, and test execution for smaller projects or portions of larger implementations.
- Begin to understand the unique business requirements of Sitetracker’s key clients by reviewing project documentation and attending customer meetings.
- Collaborate with implementation and engineering resources to gain insight into how Sitetracker’s custom implementations are executed
Within 180 Days, You’ll:
- Be completely autonomous in driving QA efforts from test planning to execution and bug tracking. You will be responsible for ensuring that the EDS delivery meets the customer’s acceptance criteria.
- Contribute to the refinement of QA processes by providing feedback based on your initial experiences. Proactively suggest improvements to test coverage, efficiency, and quality.
- Act as the main point of contact for QA-related queries during the implementation process. You will be expected to communicate test results, bugs, and fixes in a clear, professional manner.
- Balance working on multiple customer implementations, providing QA support for varying project timelines, and managing priorities effectively.
- Begin to identify areas where test automation could be introduced or expanded to improve efficiency in future implementations.
Within 365 Days, You’ll:
- Take full ownership of QA on high-profile or complex Sitetracker implementations, working closely with senior stakeholders both internally and externally.
- Become a key contributor to the overall QA strategy within the implementation team, identifying areas of improvement in processes, tools, and collaboration between teams.
- As a seasoned QA Analyst, help onboard and mentor new team members, sharing best practices and lessons learned from your experiences.
- Lead efforts to integrate automated testing for standard Sitetracker implementations, enhancing the overall efficiency and reliability of the QA process.
- Contribute significantly to successful customer go-lives by ensuring that the final product is stable, reliable, and aligned with the customer’s needs via regression and smoke test plans, test case results, automation execution, etc.
- You’ll be recognized as a trusted QA resource both internally and by Sitetracker’s clients.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker is looking for a Solution Analyst to assist in implementing the Sitetracker product for new customers. You will work closely with our Solution Architects to identify requirements and find creative solutions to tailor our product to our customers’ business process.
Overall, the position incorporates product configuration, data analysis, project management, and development as needed. Solution Analysts are given a great opportunity for advancement and leadership placement in a rapidly growing environment.
The Skill Set:
- Build out data models using relational database knowledge to capture customers’ business requirements
- Experience with Salesforce.com (Salesforce Admin as a base)
- Utilize Excel skills (preferably Vlookups, formulas, pivot tables, etc.) to transform data and create reports.
- Thrive on going the extra mile to complete project deadlines accurately and on time
- Maintain composure in stressful situations, respond to customer needs quickly, and effectively adapt to change
- Communicate complex concepts to clients in an easily digestible format that shows you understand their business needs
- Apply strong listening skills and can dig deeper into requirements to identify the root problem
- Demonstrate proficiency working in a fast paced environment, and excels at multitasking across complex projects
- Exhibit excellent oral and written communication skills
Within 60 Days, You’ll:
- Have a good understanding of the Sitetracker product
- Create reports and dashboards to visualize Sitetracker data
- Analyze source data and perform data migrations
- Attend customer meetings and gather business requirements
- Configure Sitetracker modules to meet customer needs
- Work with your manager to learn our implementation process
- Collaborate with product team to submit product enhancements and bugs
Within 180 Days, You’ll:
- Be able to train others on how to use and configure the Sitetracker product
- Elicit technical requirements from customer business requirements
- Assist in system architecture design
- Manage configuration tasks for multiple projects
- Lead customer meetings and manage deadlines
- Be able to understand and utilize Salesforce features
- Create custom architecture based on customer requirements while leveraging Salesforce best practices
- Lead customer engagements and trainings
Within 365 Days, You’ll:
- Lead small to medium sized implementations from end to end (solutions design, requirements gathering to customer training and project go-live)
- Train new specialists on Sitetracker implementation methodologies and technical concepts
- Visit client sites to facilitate implementation process
- Have autonomy to make critical decisions on client implementations
- Present to key stakeholders (C-suite executives)
- Successfully completed a customer implementation with metrics to support
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior Financial Analyst at Sitetracker, you will directly drive strategic and financial decisions. Leaning on your Finance background, you will provide financial support that will help Sitetracker meet or exceed goals.
The Skill Set:
- Experience with financial modeling, P&L forecasting, and data analysis.
- Able to consolidate and analyze financial data (budgets, income statement, forecasts, etc.).
- History of conducting business studies on past, future and comparative performance to develop forecast models and identify trends to advise the leadership with recommendations and actions.
- Can assemble and summarize data to structure sophisticated reporting of financial results and risks.
- Moderate skill levels with Excels formulas and functionality with a track record of building models that drive results.
- Extensive understanding, presenting results and recommendations to the Executive level teams.
- Experience with NetSuite and Salesforce preferred but not required.
- Reconcile customer license entitlement and license order management preferred but not required.
- Experience at a SaaS company is preferred.
Within 60 Days, You’ll:
- Have full understanding of the Sitetracker financial model
- Be able to consolidate financial data, i.e. P&L’s
- Gain an understanding of our systems and tools
- Reconcile customer license entitlement and place license order or reductions
- Manage allocation process that affect gross margins
- Calculate partner commissions and payouts
- Validate accuracy of our data, OpEx, COGS and Bookings
- Have engaged and reviewed current processes and best practices
- Coordinate with other departments and team to gather data for calculations and modeling
- Provide business critical reporting
- Present financial results and forecasts to executive level leadership
Within 180 Days, You’ll:
- Understand the companies financial models and go to market strategies
- Build and provide financials that will be presented to board and stakeholders
- Start managing KPIs and building analytics around gross margins
- Contribute to finance playbook with internal workflows and documentation
Within 365 Days, You’ll:
- Understand business well enough to build new and meaningful metrics and analytics
- Participate in planning
- Design efficiency evaluations for current practices and systems
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
At Sitetracker, we are in the process of reinventing our product from the ground up.
Based out of our office in Bangalore for 2-3 days a week, we’re looking for a Senior Product Designer who can be both the Design leg in the Trio, and take on a leadership role within the India design team.
As a Senior Product Designer at Sitetracker, you will own a vertical/product area along with the other members of your trio: a Product Manager and a Tech Lead. Together, you are involved in decisions from day one through launch. Your work will move our product in the direction you believe is best.
For this role, we need someone who has a deep drive to understand complex problems, who finds creative ways to learn the users’ needs and experiences, who finds creative and elegant solutions to those problems – and who can bring their team and the wider organization with them on that journey. We need someone who is organized, proactive, and extremely communicative.
The Skill Set:
- Effectively lead discussions and design activities with team members and partners
- Effectively manage multiple projects and negotiate competing priorities with product and engineering peers
- Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity
- Articulate design decisions effectively
- Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira
- Work with various design systems and languages
- Have a strong eye for aesthetics
- Apply basic understanding of User Research methodologies
- Apply experience with information architecture, requirements synthesis, and new product explorations
- Work with a distributed North American team
Within 60 Days, You’ll:
- Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
- Start formulating user and customer personas for your space
- Design and iterate on ideas with product managers and stakeholders
- Lead brainstorming and early feature discovery sessions with your product and engineering peers
- Create final designs, and test them with internal and/or external users
- Stay involved in the development of a feature from conceptualization to code-complete
- Complete your own audit of you product area and identify areas of improvement
- Familiarize yourself with Salesforce Lightning Design System
Within 180 Days, You’ll:
- Conduct usability testing and research sessions with your product peer
- Become a trusted partner for your product peer, and our customers
- Build relationships within our company and with our customers
- Be able to articulate the value Sitetracker provides our customers and across various market segments
- Collaborate on improving our design and product processes
- Ship a new product to all of our customers
- Contribute to our young design system
Within 365 Days, You’ll:
- Become the most vocal advocate for our customers in your product segment
- Document best practices and educate your team, and the company as to what they are
- Drive efficiencies in the team by understanding the business needs and engineering constraints
- Define design standards you’ve implemented in your product area to help scale our designs
- Drive the product roadmap by actively participating in every phase of the product development cycle
- Understand application of new technologies to support business processes and overall user experience
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
As a Sales Engineer at Sitetracker, you will work closely with Sitetracker Account Executives and Sitetracker’s Executive team to present Sitetracker to potential customers. You will explain the value of Sitetracker, clarify our technical capabilities, and problem solve to support our customers’ specific needs.
Sitetracker is deployment operations management software that powers how critical infrastructure companies plan, build, and maintain tomorrow’s infrastructure. Sitetracker helps innovative companies like British Telecom, Zayo, Vantage Towers, Nextera, Dominion Energy, ChargePoint, Honeywell, and Southern Company manage millions of projects, sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the transition to a fully connected and sustainable future.
The Skill Set:
- Demonstrated history of compelling, value-based demonstrations both remotely and in-person to a range of prospect stakeholders ranging from project managers to CEO’s and company owners.
- Ability to quickly understand prospects’ business processes and translate to value delivered by Sitetracker.
- Able to configure and extend the Salesforce-based Sitetracker solution to meet prospect requirements.
- Ability to learn new industries and increase depth and breadth in industries where you have experience.
- Salesforce ISV configuration experience preferred but not required
Within 60 Days, You’ll:
- Gain deep Sitetracker product knowledge by becoming Sitetracker Certified.
- Build upon your Salesforce knowledge by completing Trailhead training.
- Shadow sales cycles and demonstrations to grow your knowledge of Sitetracker.
- Work with the Sales Engineering and Sales teams to master your Sitetracker demo.
- Engage with Sitetracker prospective customers and deliver tailored demos.
Within 180 Days, You’ll:
- Have insight and deep understanding of Sitetracker’s focus industries.
- Own the presales portion of sales cycles by developing and delivering compelling demos.
- Work effectively with our Service Delivery team to provide accurate, tailored scoping information about our prospects.
- Contribute to the configuration of the primary demo org.
- Add to the overall success of Sitetracker by creating demo scripts for use by Sales and Presales.
Within 365 Days, You’ll:
- Have closed new business.
- Be an expert in one or many strategic industries like Telecom, Energy, etc.
- Consistently contribute to presales process improvements.
- Drive product roadmap by providing feedback to Product Management.
- Participate in hiring and mentoring new presales resources.
For NY-based roles, the hiring range for this position is $180,000 – $240,000 OTE .
For Colorado-based roles, the hiring range for this position is $180,000 – $240,000 OTE.
The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior Salesforce Engineer, you will join our Engineering Team and work on delivering new customer functionality as a full-stack Salesforce engineer. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers.
You will be working with our cloud-based project and asset management solution, which is implemented on the Force.com platform. You will leverage modern web technologies like Apex, Lightning Web Components, ECMA6, and React/React Native.
You will build new modules, enhancements, and resolve bugs by utilizing your passion for writing clean, elegant, and scalable code. You will demonstrate your communication and collaboration skills by working closely with Product Managers, Designers, and other stakeholders throughout the full SDLC.
The Skill Set:
- Demonstrate around 5 Years of Salesforce development experience
- Build and maintain large data volume and/or Enterprise applications
- Build applications with Lightning Web Components including: Robust component hierarchies with event models, use of component lifecycle methods, and state management using @track and @api decorators
- Utilize knowledge of Salesforce declarative and programmatic offerings, and able to leverage the right solution
- Demonstrate experience with Design Patterns and specific applications to Salesforce (MVC, Trigger Handlers, etc.)
- Apply experience using Salesforce performance monitoring, debugging tools, and governor limits
- Design and support complex data models that successfully scaled to business needs
- Write unit tests with assertions both in Apex and Jest.]
- Build 3rd party apps that leverage Salesforce APIs or Custom Apex services (preferably in React or Node.js)
- Apply knowledge of Continuous Integration (Jenkins, CircleCI, etc.) Git (Github, Bitbucket, etc.)
- Estimate effort and risk accurately prior to building new functionality
- Employs and encourages adoption of high coding standards
- Provide mentorship to peers and lead the team to fulfilling their goals
- Able to abstract the technical jargon and still provide meaningful information to non-technical stakeholders
- Adapt a pixel-perfect mockup into a functioning solution
- Nice to Have: Worked for a Salesforce ISV and contributed to their managed package
Within 60 Days, You’ll:
- Become Sitetracker Certified
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete our Sitetracker Engineering Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our SCRUM teams
- Deliver several enhancements and bug fixes
Within 180 Days, You’ll:
- Have built and shipped large modules
- Take part in code reviews, training and assisting other engineers
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on engineering initiatives
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Deliver bug fixes and enhancements across web and mobile
Within 365 Days, You’ll:
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application
- Have established strong bonds with your SCRUM team that ensures efficient completion and building of a product that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform. Implemented on the force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set:
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Ability to work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Full Stack Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer-requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform.Implementing on the force.com platform, you will use frameworks such as Apex, LWC, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted to various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set
- Strong understanding of object-oriented programming and design principles.
- Effective communication skills and ability to collaborate in a team environment.
- Familiarity with Salesforce Platform, including Apex programming and Lightning Web Components development (experience is a plus but not mandatory).
- Salesforce certifications (e.g., Platform Developer I, Lightning Web Component Specialist) are desirable but not mandatory.
- Ability to apply knowledge of modern JavaScript and unit testing frameworks (LWC, React) into the Salesforce domainKnowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (GitHub, Bitbucket, etc.)
- Ability or Interest to lead a delivery team, including training sessions, stand-ups, mentoring, and providing issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as BDD or TDDServe as a member of an agile team and be able to take part in all of the associated processes and cadencesAdapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days,You’ll
- Salesforce Platform Fundamentals:
- Understand the Salesforce platform architecture and terminology (CRUD operations, object relationships, data model).
- Learn the Salesforce declarative development tools (Process Builder, Workflow Rules, Validation Rules, Triggers, Formula Fields).
- Master Lightning Web Components (LWC) for building modern user interfaces.
- Be familiar with the Apex programming language (syntax, object-oriented concepts, data types, control flow).
- Understand the Salesforce user interface (UI) development tools (Lightning App Builder, Aura Components).
- Data & Integration:
- Learn about Salesforce data management concepts (Objects, Fields, Relationships, Data Types).
- Understand the concept of security and data access in Salesforce.
- Gain basic knowledge of Salesforce integration tools (SOAP API, REST API, Apex Data Loader).
- Development & Deployment:
- Learn how to use Salesforce Developer Tools (IDE, Developer Console, Scratch Orgs).
- Understand the Salesforce deployment process (Sandboxes, Change Sets, Releases).
- Testing & Debugging:
- Learn how to write unit tests for JavaScript, Apex classes and triggers.
- Understand the importance of code coverage and how to achieve it.
- Be familiar with basic debugging techniques in Apex and LWC.
- Salesforce Ecosystem:
- Understand the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
- Learn about the Salesforce AppExchange and how to find and install apps.
- Be familiar with the Salesforce community and resources (Trailhead, forums, documentation).
- Apex Programming:
- Leverage your Java programming skills to develop and maintain robust Apex code within the Salesforce Platform.
- Collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient Apex solutions.
- Complete your Development
- Plan to be fully ramped on our technology stack and establish design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionalityBegin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
- Continuous Learning:
- Stay updated on the latest Salesforce technologies, tools, and best practices. Actively participate in training programs and certifications to enhance your skills on the Salesforce Platform.
Within 180 Days, You’ll
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during the requirement and design sessionsCollaborate with external teams to debug issues raised by customers.
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it.
- Take part in customer meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non-technical wayArchitect End-to-End Solutions.
- Written clean, scalable code with solutions that result in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Generically develop large-scale modules so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensure efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service. You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to Salesforce. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
Within 60 days, You’ll:
- Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
The Opportunity
Sitetracker is at an amazing phase of our product journey. We have established proven product-market fit across multiple industries, such as fueling the global 5G revolution at companies like AT&T and Vodafone, empowering connectivity via WIFI kiosks in NYC and London, and changing the way that alternative energy businesses are deploying their assets in our race to 2050. To help continue our growth and reach new markets, we are seeking a Senior Product Manager to join our fantastic Product team.
Your mission will be to evolve our product by determining the what, why, and when of the business challenges that we solve for companies building and maintaining the world’s future infrastructure. The evolution of our product must ensure we are choosing the right problems with the right ROI. You will partner with Product Design and Engineering teams to validate and solve these problems through an immersive customer discovery process. You’ll use your understanding of the market to drive clear requirements and prioritization as solutions are developed deep into delivery. You’ll see these new capabilities to market, measuring success,and iterating where needed until the problem is truly solved.
With that in mind, we are looking for an experienced Product Manager that has the customer passion that drives you to find elegant solutions to complex challenges that will improve the lives of customers. The right candidate will set a high bar for your own contributions, your teams’ contributions, and your product. Success requires embracing highly collaborative feedback loops, the ability to turn ambiguity into clarity, and utilizing your extraordinary communication skills to drive alignment and influence cross-functionally.
The Skill Set:
- Deeply understand and systematically analyze the market, the competition, our customers, our users, our business, and technology trends
- Identify market opportunities and establish the overall vision, strategy, and goals for your product area
- Leverage both quantitative and qualitative insights, observations, and your product sense to make strategic decisions
- Develop a product roadmap that supports both product-level and company-level OKRs, as well as be accountable for those results
- Evangelize the vision, strategy, and roadmap to build excitement and inspire the company to achieve unified outcomes
- Work as a multi-discipline team comprised of Product Management, Product
- Design, and Engineering to define problems and develop solutions that deliver strong value to our customers and to Sitetracker
- Create product clarity and drive prioritized focus for not only Product and Engineering but for all departments in the company
- Develop user scenarios, use cases, and requirements that can be translated into robust, scalable, and intuitive technical solutions. Including participating and actively contributing in Scrum activities
- Define, analyze, and share metrics that inform the success and health of the overall product, releases, and features
- Collaborate with Product Marketing, Customer Success, Sales, Implementations, and Marketing to align solutions with business goals and ensure successful go-to-market and ongoing operations
Within 60 Days, You’ll:
- Become familiar with our internal tools and Product Playbook
- Gain a strong technical understanding of the Sitetracker product and capabilities
- Be able to articulate the value Sitetracker provides to our customers, the problems we solve, the people we solve them for, and the market segments we’re in
- Become Sitetracker Certified to gather breadth of knowledge of the entire Sitetracker product, even beyond the area that you own
- Inherit the current roadmap for your product area and begin collaborating with your Scrum team to ensure the continuous delivery of value as you become integrated within the Sitetracker Product Team
- Start building relationships with cross-functional teams such as Sales, Implementations, Customer Success, and Marketing
Within 180 Days, You’ll:
- Establish lines of communication with customers and engage in activities such as roadmap reviews, customer feedback sessions, and user interviews
- Become the go-to person for Engineering, Product Design, and Product Marketing for your product area
- Collaboratively define a roadmap that shows how your product area is likely to evolve over the next year
- Be deeply involved in product discovery, uncovering and validating business problems, and iteratively defining solutions
- Drive the delivery of several current roadmap items
- Begin contributing to the improvement of our Product Management frameworks, methodologies, and processes
- Partner with your Product Marketing counterparts for a product launch that delivers new capabilities to our customers
Within 365 Days, You’ll:
- Be a subject matter expert in the the market, our business, and our product
- Have guided the company through an entire end-to-end product development cycle–identifying and validating a market problem, defining success, incorporating it into the roadmap, iteratively defining the right solution, leading engineering through the development of features, launching new capabilities to market, observing and measuring the results, communicating our progress to the company, and releasing follow-on product improvements needed to confirm we’ve hit our goal
- Have strong working relationships with all the cross-functional teams in the company that allows you to rapidly deliver new ideas and features
- Have visibly and measurably leveled up our Product Management operational excellence
The Opportunity
Sitetracker powers the successful deployment of critical infrastructure. As the global standard for managing high-volume projects, our platform enables growth minded innovators the ability to optimize their entire asset lifecycle.
You will join our Enhancement & Development Team as a Senior Salesforce Development Engineer (SFDC) working on new product functionality and customer requested enhancements to our software. You will have the opportunity to work as part of a dynamic team in a fast-growing company and gain extensive experience and knowledge working closely with senior technical architects.
You will be working with our cloud-based software, implemented on the force.com platform, using Apex, Visualforce and/or Lightning. Utilizing your great communication skills and passion for writing intelligent software using best practices, you will architect, customize, and configure new client implementations. You will implement new software features & client enhancements, perform unit and integration testing of code, and work directly with customers to gather requirements and translate into system functionality. Additionally, support existing functionality and address customer support needs.
The Skill Set
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Approval Processes, Workflow Rules, Security and Permissions)
- Build web services that interact with force.com
- Work with LWC, Aura, jQuery or any other JavaScript libraries
- Implement best practices and utilize them to train and mentor other developers and team members
- Lead a project team, including training sessions, standups, and provide issue resolution
- Gather and translate the business requirements of customers into technical requirements and relay the requirements to other team members
- Bring expertise in estimating and prioritizing workload adequately for themselves and team members
- Communicate effectively with a demonstrated history of working directly with clients
- Utilize computer science fundamentals and background
Within 60 Days, You’ll
- Work in customer environments, developing custom solutions to enhance the features of our core product
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect custom solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Participate in peer code reviews
- Work with your manager to learn our deployment process
- Learn and leverage the LWC and Aura frameworks to develop customer customizations
Within 180 Days, You’ll
- Develop the best customer enhancements
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Run daily standups and provide insights and answer questions about your current development workload
- Work with customers to gather requirements and be able to explain your solutions in a simplified non technical way
- Determine the best path to architect solutions and build out enhancements
- Drive customer adoption through requirements gathering and development best practices
- Act as the team representative for core features that you have developed
- Develop Lightning Web Components and build out full scale applications for customer use
Within 365 Days, You’ll
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Work with senior product developers to help drive your customer enhancements into the core product
- Contribute customizations and standardizations to the core product
- Develop on the core product for customer suggested features
- Build, architect, and maintain existing and new features for customer functionality
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker product
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Join our Engineering Team as a Staff Software Engineer where you will design and implement new customer functionality and support existing features for our mobile application. As a technical leader of a dynamic, highly collaborative team, you will play a key role in delivering the best possible mobile experience for our customers. Your expertise, passion, and collaborative spirit will be essential as you work closely with Product and Design teams to expand the company’s reach into new markets and verticals.
The Skill Set
- Utilize experience in mobile application development (Android and iOS)
- Build complex mobile applications with reusable components, leveraging best practices for React Native, Android, and iOS
- Leverage REST APIs to query and process large volumes of data in parallel and the background
- Apply expertise on core Javascript concepts like web workers, closures, promises, etc.
- Conduct performance monitoring and debugging for React Native applications
- Estimate effort and risk accurately before building new functionality
- Reverse engineer an existing codebase
- Focus on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as Test Driven Development
- Adapt a pixel-perfect mockup into a functioning solution
- Apply experience and best practices on ReduxDe
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of the mobile application
- Become familiar with the main modules of the web application
- Complete our Sitetracker Engineering Development Plan, be fully ramped on our technology stack, and establish design patterns
- Be a consulted contributor as part of one of our SCRUM teams.
- Establish a relationship with each member of the mobile team.
- Deliver several bug fixes which are rolled out to customersBegin to lead technical initiatives and guide the team’s technical direction.
Within 180 Days, You’ll:
- Become a main contributor to our mobile codebase.
- Have a thorough understanding of the full mobile application and suggest improvements to improve performance and scalability.
- Act as a key stakeholder in mobile platform-related decisions.
- Bring in previous experiences to get our application on par with Industry standards.
- Participate in architecting and design discussions that will influence the future of our application.
- Provide valuable feedback to other team members through code reviews
- Deliver several larger enhancements that have been successfully deployed to customers with positive results
- Deliver small bug fixes on the web platform that are delivered to our customers.
- Start to evaluate the current architecture and propose areas of improvement.
Within 365 Days, You’ll:
- Be a point of reference for the mobile application
- Help QA to investigate and resolve production issues
- Have a full understanding of our entire web platform
- Drive significant architectural improvements and contribute to the long-term technical vision.
The Opportunity
As a Staff Software Engineer and Tech Lead, you will lead one of our feature delivery teams working to deliver new product functionality in our Managed Package. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform using technologies like Apex, Java (via Heroku), LWC, Aura, Visualforce, React, etc.
You will enhance and support critical components of our solution that require a sound understanding of advanced programing concepts combined with deep knowledge of the Salesforce Platform offering.
Utilizing your great communication skills , you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will work closely with the Product Manager and UI/UX designers to build first class solutions, leveraging sound technical architecture and design principles. You should have a passion for scalable solutions, delegating technical tasks and delivering exceptional products on time and of high quality.
The Skill Set:
- Provide extensive custom development using Force.com, working with Apex, SOQL, SOSL, LWC and Aura.
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Experience with writing asynchronous (Future, Batch, Queueable) and event drive Apex (Platform Events)
- Ability to understand complex Apex codebases and debug them using debug logs and Apex Interactive/Replay Debugger
- Ability to apply knowledge of modern Javascript frameworks (React, Angular, Vue, etc.) into the Salesforce domain
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Source-Driven Development (Github, Bitbucket, etc.)
- Strong knowledge of Salesforce development best practices such as Bulkification, Trigger Handlers, Selector Classes,Enterprise Design Patterns, etc.
- Building solutions that scale well over time and keen interest in measuring testing coverages and performance benchmarks.
- Build strong relationships with Product Managers and Designers to define and execute the roadmap.Excellent written documentation skills authoring technical design documents, API documentation, admin guides and user stories.
- Excellent in verbal communication and collaboration while partnering with non technical stake holders within the organization or directly with customers.
- Leading technical team of developers and QAs to deliver solutions either using SCRUM or Kanban.
- Provide feedback and mentorship to team members on technical issues through code reviews, sprint demos and lunch and learns.
- Work with Engineering managers to build technical vision plans.Computer Science or related degree required
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Step through complex areas of our codebase and perform a deep analysis of it’s execution flow, design patterns, and identify areas for improvement
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Meet and build a relationship with every member of your team.
- Deliver several enhancements and bug fixes
- Understand business operations around releases, upgrades and production support.
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Made several scalable enhancements and improvements to our most complex codebases
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practicesUse your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Create and maintain epics and stories, delegate to the team and monitor progress.
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
As a Staff Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform.
Implemented on the Force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc. Utilizing your great communication skills , you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. you will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products.
You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set:
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Utilize deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Apply knowledge in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Estimate effort towards building a solution and balance polish and speed effectively
- Work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of an agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become Sitetracker Certified
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a fully functioning member of our SCRUM/KANBAN teams
- Deliver several minor enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Know the development best practices and begin to help newly hired developers with questions about development practices
- Work with your peers and senior developers to perform code reviews that follow Sitetracker coding standards
- Identify areas of technical debt and provide solutions to optimize.
Within 365 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Sitetracker powers the rapid deployment of tomorrow’s infrastructure. The global leader in deployment operations management software, Sitetracker helps innovative companies like British Telecom, KPN, Segra, and Chargepoint manage millions of sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, smart cities, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the path to digital equity and a more sustainable future.
To continue our growth, we are expanding our sales team. This is your opportunity to be a part of an exceptional growth story.
As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing accounts within our core verticals. Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
The Skill Set:
- Native or Business Professional proficiency in Italian
- You are able to define and execute territory account and sales plans
- Have demonstrable experience selling SaaS software and Professional Services across Italy
- Have a track record of closing enterprise level SaaS software deals
- Have sold and understand the importance of selling services along with the software
- You’re someone that has consistently met and exceeded quotas over the past 4-5 years
- Can demonstrate doing your own lead generation, qualification (prospecting, qualifying), managing and closing enterprise sales opportunities
- Have ideally worked for smaller companies/start ups
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline
- You are accustomed to highly complex buying-centers, understand the customer organization and and able to building/maintaining relationships required to drive large deals, often exceeding $1M ARR, to close
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams
Within 60 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Are you passionate about solving real-time technical issues and restoring service quickly? If so, Sitetracker is looking for a Technical Support Engineer to join our dynamic team.
In this role, you will be the first line of defense for diagnosing, troubleshooting, and resolving break-fix issues that impact customers. You will be responsible for investigating system outages, performance degradations, and technical roadblocks, ensuring rapid resolution and minimal disruption to business operations.
As part of the front-line support team, you will manage incoming cases, perform root cause analysis, and collaborate with the Sitetracker Engineering and Product teams to address complex technical challenges. Your ability to react swiftly to high-priority incidents and provide effective solutions will be key in maintaining product stability and customer satisfaction.
The Skill Set:-
- Apply Salesforce Administration and Salesforce Service Cloud experience on a daily basis
- Work with external customers to understand, reproduce, diagnose and resolve technical and configuration issues
- Configure workarounds for Sitetracker on the Salesforce Platform using out of the box functionalities to enhance our core feature set and meet a business need/resolution for our customers
- Ability to manage customer inquiries via voice, chats, emails, and logged cases in a timely and accurate manner
- Communicate clearly via telephone, email, and chat while displaying strong listening skills
- Consistently document discussions and solutions in a a clear and concise manner
- Maintain composure in stressful situations, respond to customer needs quickly and effectively
- Able to communicate complex concepts to clients in an easily digestible format that relates to their business need
- Ability to work autonomously as well as work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
- Work flexible schedules which may include evenings, weekends or holidays
- Ability to develop and review content for the Community and Knowledgebase
Within 60 Days, You’ll:-
- Build expertise in the Sitetracker product and become Sitetracker Certified
- Create project templates, reports and dashboards to troubleshoot and guide customers
- Build upon your Salesforce knowledge by completing Trailhead training
- Understand and follow the playbook to ensure proper procedures are enacted
- Learn and understand common customer requests and build our Support team Knowledge base
- Resolve customer configuration and workflow functional issues within the Sitetracker platform
- Partner with software engineering, product, and peers to solve complex configuration issues and technical code issues while managing consistent communication and updates with the customer
- Be a constant flow of communication to our customers providing updates and follow-up on all requests while meeting the contracted SLA’s
- Know key concepts of the support role needed to triage requests to the appropriate internal teams for quick resolution
Within 180 Days, You’ll:-
- Be able to train customers and peers on how to use and configure features within the Sitetracker product
- Configure, troubleshoot and workaround issues utilizing Salesforce and Sitetracker features
- Make enhancements to our growing playbook and processes that enhanced and improve our customers’ experience
- Be a source of knowledge and direction to other team members providing support to our customers
- Provide product enhancement ideas to our product team to enhance the core product and functions
- Understand critical customer functions and be able to provide autonomous resolutions to issues and questions
Within 365 Days, You’ll:-
- Work with new analysts, developers, and admins to assist in training best practices
- Contribute to the Sitetracker Knowledge by developing best practices, tips, and training scripts/documentation for customers on proper administration of environments
- Have autonomy to make critical decisions on customer support
- Work with other Technical Engineers to establish best practices and provide a consistent support experience for customers
- Lead internal training sessions on new features that are/have come out on the Salesforce and Sitetracker platforms
- Work with all teams to enhance your skills and growth within the Salesforce and Sitetracker platforms
- Identify symptoms, patterns, and solutions for future customer challenges