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The Opportunity
We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in Australia. As a Customer Success Manager, you will work with customers at all stages of the customer journey – from implementation through go-live as they deploy and adopt the Sitetracker platform.
As the main point of contact, you will demonstrate Sitetracker’s value to our customers by identifying business objectives and aligning Sitetracker’s capabilities with your customer’s goals and objectives. Working closely with all teams across Sitetracker, you will own customer onboarding, user adoption, customer advocacy and more to ensure the retention and growth of our customers.
This role is open to remote candidates in Melbourne and Sydney.
The Skill Set:
- Adept at creating and executing a success plan; with a particular focus on business outcomes or business value realization for the customer.
- Demonstrated experience working with mid-tier customers, ideally $500k – $700k annual contract value.
- Ability to work with multiple customers across many industries.
- History of working closely with senior stakeholders within a customer environment.
- Ability to identify, deliver and demonstrate a solution’s value to customers.
- Ability to create and deliver a high-touch communication plan.
- Technical aptitude and understanding of a deployed solution.
- You are a self-starter and committed to personal development.
- History of passion and enthusiasm for customer success.
Within 60 Days, You’ll:
- Work with cross-functional teams to learn the Sitetracker product and capabilities.
- Undertake internal certification to accelerate your product knowledge and onboarding.
- Work closely with customer success, and other teams, to establish yourself internally.
- Meet and familiarize yourself with customers within your book of business.
- Establish and become the main point of contact for your customers.
Within 180 Days, You’ll:
- Establish cadence and regular interaction with your customer base.
- Be a trusted advisor and advocate for your customers.
- Partner with your customer’s leadership to develop a blueprint for success.
- Understand the customer’s business goals and objectives.
- Identify and measure potential new KPIs for your customers.
- Align your customer goals with Sitetracker functionality and roadmap.
- Create an action plan to deliver against goals, KPIs, and functionality.
- Identify additional revenue-generating opportunities.
- Masterfully articulate the Sitetracker value proposition.
- Ensure you have referenceable customers to support a wider global sales effort.
- Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge.
Within 365 Days, You’ll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors.
- Continue to develop a strategic account plans for your customers to support product expansion and ensure customer retention.
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality.
- Establish yourself as an integral part of the US customer success team.
- Lead by example and welcome new CSMs as they join the US team.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
As an Engagement Consultant & Architect on the Engineering & Development Services (EDS) team, you will have the opportunity to work with some of the most forward-thinking companies and make a meaningful impact on the industries they service.
You will work closely with our customers to gather requirements and find creative design solutions to manage the customer’s business process most effectively. You will be responsible for propelling the quality of our customer engagements and will get in-depth exposure to the Salesforce platform. With a strong attention to detail and a creative mind, you will drive success by working with a firmly committed and collaborative team that is laser-focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set
- Lead customer engagements with enterprise-level customers from implementation to continued feature build
- Dedicated Customer Engagement lead with enterprise customers
- Gather requirements from customers and design software solutions based on complex customer business processes and requirements
- Drive small team engagements to achieve technical initiatives
- Attack timelines and deliverables to ensure dedicated customer engagement goals are met
- Recommend continuous areas of innovation to the customer based upon our continually evolving product
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop thoughtful, analytical insights
- Thrive in a dynamic and customer-focused environment
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Experience Consulting on configuration & development on the Salesforce platform in a customer-facing environment is preferred
- Consult on best practices and paths forward to ensure our customers leverage the optimal design and development choices on customizations
Within 60 days, You’ll:
- Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically about how Sitetracker can solve their problem)
- Lead enterprise-dedicated service engagements with Sitetracker customers
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Provide thoughtful, practical solutions to customer needs
- Occasionally need help designing a solution but are not afraid to ask for assistance when stuck
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide a clear vision of what the solution should be and what the requirements are to the EDS Manager
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
For Colorado based roles, the base salary hiring range for this position is $100,000 to $120000
For California based roles, the base salary hiring range for this position is $100,000 to $125000
For New York based roles, the base salary hiring range for this position is $1100,000 to $125000
For Washington based roles, the base salary hiring range for this position is $100,000 to $125000
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
We are looking for a native/fluent German speaking Enterprise Customer Success Manager to join our growing Customer Success team.
We are looking for an experienced Enterprise Customer Success Manager to join our growing Customer Success team. As an Enterprise Customer Success Manager, you will be working with customers at all stages of their lifecycle from implementation through go-live as they deploy and adopt the Sitetracker solution. Working closely with our customers, your key objective will be to demonstrate the value Sitetracker provides to an organisation by identifying, and enabling, their business drivers and objectives. You will ensure that Sitetracker’s capabilities support their long-term goals, enabling the customer to maximise their investment in the platform and see value from our solution. Working closely with all teams across Sitetracker, you will own customer on-boarding, user adoption, value realisation and customer advocacy to ensure long-term partnership and the retention of our customers.
The Skill Set:
- Professional working level efficiency communicating in German as a minimum
- Experienced at creating and executing a success plan; with particular focus on identifying and demonstrating business value realisation for the customer
- The ability to explore customer’s business requirements or processes, and align them with Sitetracker functionality
- Demonstrable experience of engaging with new and existing stakeholders at all levels of an enterprise organisation, including the ‘C-Suite’
- Have the ability to create and deliver a high-touch communication plan
- Show a technical aptitude and understanding of a deployed solution
- Be a self-starter and show willing to pursue personal development
- Demonstrate passion and enthusiasm for customer success
Within 60 Days, You’ll:
- Work with cross-functional teams to learn the Sitetracker product and its capabilities
- Undertake internal certifications to accelerate your product knowledge and onboarding
- Learn and adopt Sitetracker’s playbooks
- Work closely with customer success, and other teams, to establish yourself internally
- Meet with customers within your territory
- Become the main point of contact for your customers
Within 180 Days, You’ll:
- Establish regular cadence and interaction with your customer base
- Become a trusted advisor and advocate for your customer
- Partner with your customer to develop a blueprint for success
- Understand the customer’s business goals and objectives
- Identify (potentially) new KPIs for the customer
- Align your customer goals with Sitetracker functionality
- Create an action plan on how to deliver against identified goals, KPIs and functionality
- Identify additional revenue-generating opportunities
- Be able to articulate the value of Sitetracker
- Ensure you have referenceable customers to support a wider sales effort
- Be a strong contributor (internally) and identify opportunities for process improvement
- Continue to develop your own Sitetracker product knowledge
Within 365 Days, You’ll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors
- Continue to develop a strategic account plan for your customers to support product expansion and ensure customer retention
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customisations, or enhanced product functionality
- Establish yourself as an integral part of the customer success team
- Lead by example and welcome new CSMs as they join the team
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As the Knowledge Management Lead, you will make a significant contribution to shaping our organization’s product narrative and knowledge dissemination strategy. Your primary responsibility will be to ensure that the products in your tech stack are understood, valued, and effectively communicated both internally and externally. You will be an educator and evangelist of your team’s products and the driver of all end-to-end enablement activities. This role requires a unique blend of deep technical understanding, communication skills, and cross-team collaboration.
The Skill Set:
- Experience creating different types of content for a diverse set of users including administrators, developers, implementation partners, and end-users
- Experience developing content using diverse tools and platforms
- Experience developing and delivering product enablement
- Experience developing/maintaining a hierarchy of documentation and resources
- Experience discussing technical details and architecture with engineers and product managers
- Able to define and drive adoption of a standardized content creation processes and workflow that ensures new features have supporting content on Day 1 of their launch
- Experience leading and delivering on large scale content projects that will either be overhauls to existing content or completely new to an org.
- Excellent written English and proof-reading skills. Any additional languages is a strong plus
Key Responsibilities:
- 1. Product Knowledge Management: Launch and maintain a comprehensive product knowledge framework to ensure internal teams are fully informed about our product features, benefits, and use cases.
- 2. Content infrastructure: Maintain the tools and processes to keep platform tools current, working well and aligned.
- 3. Content Creation and Curation: Oversee the creation of product-related content, including admin guides, FAQs, product cut sheets, and release notes, and relevant resources ensuring accuracy and consistency in theme and approach across all channels.
- 4. Internal Communications: Facilitate effective internal communication strategies to keep all departments aligned with product developments and updates. Work with sales, marketing, and customer support teams to enhance their product understanding and communication skills.
- 5. Market Analysis: Stay abreast of market trends and competitor products to ensure our product communication remains relevant and competitive through regularly occurring benchmark evaluations and internal analysis.
- 6. Stakeholder Engagement: Drive product enablement from product management across engineering, sales + marketing teams to align product knowledge strategies with business goals.
- 7. Feedback Loop: Establish mechanisms to gather feedback from various stakeholders and incorporate insights into product knowledge materials and strategies.
Within 60 Days, You’ll:
- Take part in our Sitetracker Certification Program, and become “Sitetracker Certified”
- Become Salesforce Admin certified
- Become an expert in our Sitetracker product by participating in training, reviewing our help content, and spending time exploring the various modules within Sitetracker
- Begin shadowing a customer implementation so that you build empathy and understanding of our customers, and identify where documentation can provide support for onboarding a new customer.
- Establish relationships with Engineering + Product, Marketing, Solution Delivery, and EDU team members that will help you in identifying gaps in our existing content and improvements in our content creation workflow
- Review our existing Knowledge Management documentation and suggest areas for improvement
- Deliver new documentation and internal enablement that supports the incremental release rollout, including release notes for weekly service notes + minor releases
Within 180 Days, You’ll:
- Become the expert of all new features and enhancements delivered by your tech stack
- Complete a rewrite of our existing Knowledge Management documentation into the new wiki style format that encompasses your suggested improvements, voice, and style
- Develop and apply a hierarchy of document tagging that streamlines the end user experience of searching for and consuming resources.
- Continue to deliver new documentation and enablement that supports the launch of new features and service packs.
- Support incoming requests from stakeholders for new documentation and/or updates to existing documentation and prioritize accordingly
Within 365 Days, You’ll:
- Effectively monitor and report on adoption of technical documentation and make improvements to content
- Report on the efficacy of your enablement efforts and return high ratings on all engagements with internal stakeholders
- Successfully deliver a public facing product enablement session
- Identify additional resources needed to grow the documentation and enablement practice and scale your successful efforts further from this exciting year
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
As a Sales Engineer at Sitetracker, you will work closely with Sitetracker Account Executives and Sitetracker’s Executive team to present Sitetracker to potential customers. You will explain the value of Sitetracker, clarify our technical capabilities, and problem solve to support our customers’ specific needs.
Sitetracker is deployment operations management software that powers how critical infrastructure companies plan, build, and maintain tomorrow’s infrastructure. Sitetracker helps innovative companies like British Telecom, Zayo, Vantage Towers, Nextera, Dominion Energy, ChargePoint, Honeywell, and Southern Company manage millions of projects, sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the transition to a fully connected and sustainable future.
The Skill Set:
- Demonstrated history of compelling, value-based demonstrations both remotely and in-person to a range of prospect stakeholders ranging from project managers to CEO’s and company owners.
- Ability to quickly understand prospects’ business processes and translate to value delivered by Sitetracker.
- Able to configure and extend the Salesforce-based Sitetracker solution to meet prospect requirements.
- Ability to learn new industries and increase depth and breadth in industries where you have experience.
Within 60 Days, You’ll:
- Gain deep Sitetracker product knowledge by becoming Sitetracker Certified.
- Build upon your Salesforce knowledge by completing Trailhead training.
- Shadow sales cycles and demonstrations to grow your knowledge of Sitetracker.
- Work with the Sales Engineering and Sales teams to master your Sitetracker demo.
- Engage with Sitetracker prospective customers and deliver tailored demos.
Within 180 Days, You’ll:
- Have insight and deep understanding of Sitetracker’s focus industries.
- Own the presales portion of sales cycles by developing and delivering compelling demos.
- Work effectively with our Service Delivery team to provide accurate, tailored scoping information about our prospects.
- Contribute to the configuration of the primary demo org.
- Add to the overall success of Sitetracker by creating demo scripts for use by Sales and Presales.
Within 365 Days, You’ll:
- Have closed new business.
- Be an expert in one or many strategic industries like Telecom, Energy, etc.
- Consistently contribute to presales process improvements.
- Drive product roadmap by providing feedback to Product Management.
- Participate in hiring and mentoring new presales resources.
For NY-based roles, the hiring range for this position is $180,000 – $240,000 OTE .
For Colorado-based roles, the hiring range for this position is $180,000 – $240,000 OTE.
For California-based roles, the hiring range for this position is $180,000 – $240,000 OTE.
The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
As a Sales Engineer at Sitetracker, you will work closely with Sitetracker Account Executives and Sitetracker’s Executive team to present Sitetracker to potential customers. You will help prospective customers and partners understand the power of Sitetracker while explaining technical features and problem-solving through potential roadblocks. Sitetracker is the leading provider of enterprise project management software for site-based projects and their associated business processes. Our advanced reports and dashboards provide instant, real-time access to KPIs which allow organizations to efficiently make strategic decisions based on accurate, real-time information.
The Skill Set:
- Demonstrated history of compelling, value-based demonstrations both remotely and in-person to a range of prospect stakeholders ranging from project managers to CEO’s and company owners.
- Ability to quickly understand prospects’ business processes and translate to value delivered by Sitetracker.
- Able to configure and extend the Salesforce-based Sitetracker solution to meet prospect requirements.
- Ability to learn new industries and increase depth and breadth in industries where you have experience.
- Professional fluency in German required.
Within 60 Days, You’ll:
- Gain deep Sitetracker product knowledge by becoming Sitetracker Certified.
- Build upon your Salesforce knowledge by completing Trailhead training.
- Shadow sales cycles and demonstrations to grow your knowledge of Sitetracker.
- Work with internal Sales Engineering and Sales team to master your Sitetracker demo.
- Engage with Sitetracker prospective customers and deliver custom demos.
Within 180 Days, You’ll:
- Have insight and deep understanding of Sitetracker’s focus industries.
- Own the presales portion of sales cycles by developing and delivering compelling demos.
- Manage and configure proof of concept demos to prospective customers.
- Add value to process improvement by contributing to the configuration of the master demo org.
- Add to the overall success of Sitetracker by creating demo scripts for use by sales and presales.
Within 365 Days, You’ll:
- Have closed new business
- Be an expert in one or many focus industries like telecom, energy, etc.
- Continue to contribute to pre sales process improvements.
- Help with product roadmap by providing feedback to product management
- Participate in hiring and mentoring new pre sales resources.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker is looking for an internal Operations Analyst – Salesforce Administration & Data who reports to the Customer Success Operations Manager and is responsible for operational stability, administration, configuration, customization, data integrity and maintenance in our salesforce platform to support our Customer Success Managers.
The day-to-day activities for the role include:
*Internal Process Configuration & Maintenance work
*Tool and resource creation that support the Customer Success Manager’s objectives
*Internal Salesforce Instance Data integrity management, security and data governance procedures.
*Document and maintain system configuration, processes, and procedures.
This role leverages Salesforce technology to streamline processes, configure new workflows, compile essential data, and provide actionable insights to support business goals and objectives. Collaborating closely with other teams and CS leaders, you will serve as their trusted partner in ensuring:
*Tools and processes are implemented and maintained in a timely
*The data used for customer management, analysis and strategy planning is accurate and consistently updated.
The preferred candidate possesses salesforce administration skills along with skills in facets of data management, including collection, validation and visualization.
The Skill Set:
- High attention to detail while working in a fast-paced environment.
- Salesforce Administration
- Configure and customize Salesforce to support business processes and objectives.
- Salesforce configuration updates & changes, including (but not limited to): Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports
- Manage user accounts, profiles, roles, permissions, and security settings.
- Create and maintain custom reports, objects, fields, formulas, validation rules, flows, and marketing cloud integrations.
- Implement and maintain automation processes using flows and other automation tools.
- Independently build detailed data capture as per the defined scope of requestsAbility to identify data collection improvements (Automation, streamline, new data points etc)
- Reporting and dashboarding, data mining, data management
- Determine the timing and format for collecting and managing customer data within the Sitetracker data systems.
- Ability to create sustainable and repeatable trend reporting and awareness of key KPI activity
- Proven analytical skills, including mining, evaluation, and visualization
Data management
Cross-collaboration within Sitetracker for data capture improvements
Strong user skills in Excel, Google Sheets, Google Slides, etc
Stay updated on Salesforce updates, releases, and best practices and implement new features as appropriate
Within 60 Days, You’ll:
- Understand the internal Salesforce org configuration
- Develop a detailed understanding of the customer data points and the impact on the Sitetracker business
- Create reports and dashboards to visualize Sitetracker data
- Analyze source data and perform data migrations
- Understand and execute salesforce administration actions to fulfil operations requests to meet business needs
- Understand the primary and secondary data sources and collection processes within the Sitetracker data systems.
- Develop and document data collection tracking and updating processes (playbook) for increased accuracy/integrity and timeliness of the data
Within 180 Days, You’ll:
- Full Ownership of operations requests related to Customer Success and Post Sales Salesforce administration and maintenance
- Define technical requirements from internal customers for business process improvement requests
- Assist in system architecture design for new processes and flows Proficiently handle user management, optimizing profiles, permissions, and roles for items rolled out under CS operations
- Excel in creating and maintaining object and field-level functionality, while leveraging formulas, validation rules, and flows to streamline customer success operations
- Increase the efficiency of data collection and accuracy
- Take operational ownership and be the go-to expert and owner for all customer-related data integrity
- Build a dashboard to easily review the timeliness of data updates and automate calls to action for teams to update data
- Perform business process testing during upgrades of the internal Salesforce and Sitetracker instances.
Within 365 Days, You’ll:
- Take full ownership of the automated data integration processes
- Own process configuration projects to support the Customer Success goalsIdentify cross-functional processes that align processes and customers’ data across teams for increased flow and analysis.
- Analyze and streamline data captured in Sitetracker data Systems (reduce redundancy, add validations and increase automation)Work directly with the Operations Manager to increase workflows and validations of System data collection functionality.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
At Sitetracker, we are in the process of reinventing our product from the ground up.
Based out of our office in Bangalore for 2-3 days a week, we’re looking for a Senior Product Designer who can be both the Design leg in the Trio, and take on a leadership role within the India design team.
As a Senior Product Designer at Sitetracker, you will own a vertical/product area along with the other members of your trio: a Product Manager and a Tech Lead. Together, you are involved in decisions from day one through launch. Your work will move our product in the direction you believe is best.
As a Team Lead, you will guide less experienced designers on the team, guiding them to use the right tools and techniques to solve users’ problems, and ensuring that their work is meeting a standard of excellence. You will be in close contact with the US team, forming an essential part of the bridge between the two halves of the team.
For this role, we need someone who has a deep drive to understand complex problems, who finds creative ways to learn the users’ needs and experiences, who finds creative and elegant solutions to those problems – and who can bring their team and the wider organization with them on that journey. We need someone who is organized, proactive, and extremely communicative.
The Skill Set:
- Effectively lead discussions and design activities with team members and partners
- Effectively manage multiple projects and negotiate competing priorities with product and engineering peers
- Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity
- Articulate design decisions effectively
- Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira
- Work with various design systems and languages
- Have a strong eye for aesthetics
- Apply basic understanding of User Research methodologies
- Apply experience with information architecture, requirements synthesis, and new product explorations
- Work with a distributed North American team
Within 60 Days, You’ll:
- Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
- Start formulating user and customer personas for your space
- Design and iterate on ideas with product managers and stakeholders
- Lead brainstorming and early feature discovery sessions with your product and engineering peers
- Create final designs, and test them with internal and/or external users
- Stay involved in the development of a feature from conceptualization to code-complete
- Complete your own audit of you product area and identify areas of improvement
- Familiarize yourself with Salesforce Lightning Design System
Within 180 Days, You’ll:
- Conduct usability testing and research sessions with your product peer
- Become a trusted partner for your product peer, and our customers
- Build relationships within our company and with our customers
- Be able to articulate the value Sitetracker provides our customers and across various market segments
- Collaborate on improving our design and product processes
- Ship a new product to all of our customers
- Contribute to our young design system
Within 365 Days, You’ll:
- Become the most vocal advocate for our customers in your product segment
- Document best practices and educate your team, and the company as to what they are
- Drive efficiencies in the team by understanding the business needs and engineering constraints
- Define design standards you’ve implemented in your product area to help scale our designs
- Drive the product roadmap by actively participating in every phase of the product development cycle
- Understand application of new technologies to support business processes and overall user experience
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer-requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform.
Implemented on the force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted to various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set
- Ability to create complex LWC components with Unit tests.
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Ability to apply knowledge of modern Javascript and unit testing frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Deep knowledge of how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and providing issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Ability to work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing it over to QA, writing unit tests, and exercising best practices such as TDD
- Serve as a member of an agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non-technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large-scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensure efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform. Implemented on the force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set:
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Ability to work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior React Native Engineer, you will join our Engineering Team and work on architecting and delivering new customer functionality for our mobile application as well as supporting existing features. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best mobile experience for our customers.
You are an expert in your field, passionate about your career and an excellent team player. Together with the Product and Design team, you will help the company expand into new markets and verticals.
The Skill Set:
- Utilize experience in mobile application development (Android and iOS)Build complex mobile applications with reusable components, leveraging best practices for React Native, Android and iOS
- Leverage REST APIs to query and process large volumes of data in parallel and in the background
- Apply expertise on core Javascript concepts like web workers, closures, promises etc.
- Demonstrate strong communication skills, capable of effectively collaborating with cross-functional teams
- Be willing and able to understand the customer’s issues, and write holistic coding solutions keeping them in mind.
- Stay up to date with tooling and best practices, help drive the team toward improvement and innovation
- Estimate effort and risk accurately prior to building new functionality
- Review peers’ code, ensure only the highest quality commits enter the codebase, help the team grow
- Understand manipulation of git branches and commits
- Focus on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as Test Driven Development
- Adapt mockups into a functioning solution
- Apply experience and best practices on Redux
- Demonstrate excellent and persistent problem solver who enjoys a challenge
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of the mobile application
- Become familiar with the main modules of the web application
- Complete our Sitetracker Engineering Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our SCRUM teams
- Deliver enhancements and bug fixes which are rolled out to customers
Within 180 Days, You’ll:
- Become a main contributor to our mobile codebase
- Help investigate and resolve production issues
- Have a thorough understanding of the full mobile application and suggest improvements to improve performance and scalability
- Participate in architecting and design discussions that will influence the future of our application
- Provide valuable feedback to other team members through code reviews
- Deliver several larger enhancements that have been successfully deployed to customers with positive results
- Deliver small bug fixes on the web platform that are delivered to our customers
Within 365 Days, You’ll:
- Be a point of reference for the mobile application
- Have a full understanding of our entire web platform
- Lead other junior engineers into building new modules for the application
The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
For Colorado based roles, the base salary hiring range for this position is $121,500 to $160,500.
For California based roles, the base salary hiring range for this position is $121,500 to $170,500
For New York based roles, the base salary hiring range for this position is $121,500 to $170,500
For Washington based roles, the base salary hiring range for this position is $121,500 to $170,500
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker is looking to add a Talent Acquisition Sourcer, who will partner closely with our TA Partner in Bangalore, India. This role will require office presence in our WeWork office in Bangalore for 2-3 days a week.
You’re the person that will be responsible for working with Talent Acquisition Specialists and Partners in building out expansive pipelines for roles that are looking to be hired immediately and as part of the Hiring Plan for the year..
You will be the go to person for the TA Specialist and Partner when it comes to planning and executing strategies of how to build pipelines, identify strong prospects and sell the role and company to them.
In this role you are likely to be working on anything between 5 and 15 roles, which could be a mix of roles currently being hired for and those that are in the plan for the next quarter. Our aim for this position is to have a person in place who loves to go and find top candidates that can be introduced as part of the hiring process therefore we want someone who is passionate about finding the best candidates in the market, both passive and active.
The Skill Set:
- Will have had experience sourcing for a variety of different teams and departments which would include Technical personnel (Software Developers, Frontend Developers, Product Managers, UX Designers, QA Engineers, Release Engineers etc to name a few) as well as Sales Development, Finance, Marketing, People Operations etc.
- Has a strong sense of urgency to build out excellent pipelines and bring in passive candidates into the process
- Will have a high rate of conversion on Linkedin InMails, We look for 35% as a minimum
- Will also support in reviewing inbound applications and has knack for identifying good applicants and moving them on in the process as well as rejecting and archiving those not suitable
- Will have worked for startup or small size companies where there role covered a lot of sourcing for multiple departments
- Be self motivated and energetic/passion to achieve assigned targets
- Can demonstrate that you can write excellent outbound messages that sell value of the business as well as the role itself and make it relatable to the candidates career experience
- Will have experience of conducting initial screens to align the candidate with the role
- Can demonstrate approach of hiring quality candidates that are bar raisers in a timely manner
- Proven ability to manage several requisitions at once
- Ability to hold a well planned weekly sync covering updates, insights, challenges using data
- Desire to work on a high performing team
Within 60 Days, You’ll:
- Understand all of Sitetrackers core departments and their role’s
- Understand the Sitetracker product and industries it sells to
- Have built out a market mapping document focused on similar products, industry and other SaaS software companies, which you will continuously maintain and enhance
- Have perfected your pitch of how to introduce the company to candidates in both written and spoken English.
- Have started to work on up to 5 positions
Within 180 Days, You’ll:
- Know your target markets and audiences for any external searches you do
- Have had at least 4 candidates hired by the business that came through your sourcing efforts
- You’ll ensure that candidates always know where they’re at in the process, provide timely updates, and communicate expectations and results to all candidates and TA Specialist/Partner
- Be on top of all inbound applications and ensuring the ATS system for the roles you work on is accurately updated with all applications managed (moved along or archived)
- Have sourced a variety of roles across the organization.
Within 365 Days, You’ll:
- Consistently hitting or exceeding your sourcing goals
- Be working proactively to build out future talent pipelines for roles that are to be hired in upcoming quarters
- Be able to identify and even introduce top A Player candidates to the internal teams, even if there is not a role to be hired
- Will have extensive pipelines for the roles you hire for and in line with the business demands
- Continue to build out your understanding of Sitetracker.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As we continue to expand our technological capabilities, we are seeking a talented Full Stack Developer with expertise in Java and JavaScript who is eager to transition and specialize in the Salesforce Platform.
As a Full Stack Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer-requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.complatform.Implementing on the force.com platform, you will use frameworks such as Apex, LWC, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted to various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set
- Proven experience as a Full Stack Developer with expertise in Java and JavaScript.
- Strong understanding of object-oriented programming and design principles.
- Deep knowledge of how to write Java REST ServicesExcellent problem-solving and analytical skills.
- Effective communication skills and ability to collaborate in a team environment.
- Ability to adapt and learn quickly, especially in transitioning to the Salesforce ecosystem.
- Familiarity with Salesforce Platform, including Apex programming and Lightning Web Components development (experience is a plus but not mandatory).
- Salesforce certifications (e.g., Platform Developer I, Lightning Web Component Specialist) are desirable but not mandatory.
- Ability to apply knowledge of modern JavaScript and unit testing frameworks (LWC, React) into the Salesforce domainKnowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (GitHub, Bitbucket, etc.)
- Ability or Interest to lead a delivery team, including training sessions, stand-ups, mentoring, and providing issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as BDD or TDDServe as a member of an agile team and be able to take part in all of the associated processes and cadencesAdapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days,You’ll
- Salesforce Platform Fundamentals:
- Understand the Salesforce platform architecture and terminology (CRUD operations, object relationships, data model).
- Learn the Salesforce declarative development tools (Process Builder, Workflow Rules, Validation Rules, Triggers, Formula Fields).
- Master Lightning Web Components (LWC) for building modern user interfaces.
- Be familiar with the Apex programming language (syntax, object-oriented concepts, data types, control flow).
- Understand the Salesforce user interface (UI) development tools (Lightning App Builder, Aura Components).
- Data & Integration:
- Learn about Salesforce data management concepts (Objects, Fields, Relationships, Data Types).
- Understand the concept of security and data access in Salesforce.
- Gain basic knowledge of Salesforce integration tools (SOAP API, REST API, Apex Data Loader).
- Development & Deployment:
- Learn how to use Salesforce Developer Tools (IDE, Developer Console, Scratch Orgs).
- Understand the Salesforce deployment process (Sandboxes, Change Sets, Releases).
- Testing & Debugging:
- Learn how to write unit tests for JavaScript, Apex classes and triggers.
- Understand the importance of code coverage and how to achieve it.
- Be familiar with basic debugging techniques in Apex and LWC.
- Salesforce Ecosystem:
- Understand the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
- Learn about the Salesforce AppExchange and how to find and install apps.
- Be familiar with the Salesforce community and resources (Trailhead, forums, documentation).
- Apex Programming:
- Leverage your Java programming skills to develop and maintain robust Apex code within the Salesforce Platform.
- Collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient Apex solutions.
- Complete your Development
- Plan to be fully ramped on our technology stack and establish design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionalityBegin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
- Continuous Learning:
- Stay updated on the latest Salesforce technologies, tools, and best practices. Actively participate in training programs and certifications to enhance your skills on the Salesforce Platform.
Within 180 Days, You’ll
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during the requirement and design sessionsCollaborate with external teams to debug issues raised by customers.
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it.
- Take part in customer meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non-technical wayArchitect End-to-End Solutions.
- Written clean, scalable code with solutions that result in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Generically develop large-scale modules so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensure efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior React Native Engineer, you will join our Engineering Team and work on architecting and delivering new customer functionality for our mobile application as well as supporting existing features. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best mobile experience for our customers. You are an expert in your field, passionate about your career and an excellent team player. Together with the Product and Design team, you will help the company expand into new markets and verticals.
The Skill Set
- Utilize experience in mobile application development (Android and iOS)
- Build complex mobile applications with reusable components, leveraging best practices for React Native, Android and iOSLeverage REST APIs to query and process large volumes of data in parallel and the background
- Apply expertise on core Javascript concepts like web workers, closures, promises etc. Conduct performance monitoring and debugging for React Native applications
- Estimate effort and risk accurately before building new functionalityReverse engineer an existing codebase
- Focus on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as Test Driven Development
- Adapt a pixel-perfect mockup into a functioning solution
- Apply experience and best practices on ReduxDemonstrate excellent and persistent problem solver who enjoys a challenge
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of the mobile application
- Become familiar with the main modules of the web application
- Complete our Sitetracker Engineering Development Plan, be fully ramped on our technology stack and establish design patterns
- Be a consulted contributor as part of one of our SCRUM teams
- Deliver several bug fixes which are rolled out to customers
Within 180 Days, You’ll:
- Become a main contributor to our mobile codebase
- Have a thorough understanding of the full mobile application and suggest improvements to improve performance and scalability
- Participate in architecting and design discussions that will influence the future of our application
- Provide valuable feedback to other team members through code reviews
- Deliver several larger enhancements that have been successfully deployed to customers with positive results
- Deliver small bug fixes on the web platform that are delivered to our customers
Within 365 Days, You’ll:
- Be a point of reference for the mobile application
- Help QA to investigate and resolve production issues
- Have a full understanding of our entire web platform
- Lead other junior engineers in building new modules for the application
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Based out of Bangalore, Sitetracker is looking for an experienced Technical Support Engineer to provide resolutions to questions, issues and configurations by reproducing, diagnosing, resolving, and documenting problems and issues in a timely manner and in accordance with Sitetracker’s customer SLAs.
You will be part of a growing team providing support and guidance to our customers via chat, voice, the Sitetracker Community, and through the Sitetracker cases process.
You will be working closely with other members of the support team along with the Sitetracker Engineering and Product teams to resolve issues, effectively communicate and attentively respond to customer support needs.
The Skill Set
- Apply Salesforce Administration and Salesforce Service Cloud experience on a daily basis
- Work with external customers to understand, reproduce, diagnose and resolve technical and configuration issues
- Configure workarounds for Sitetracker on the Salesforce Platform using out of the box functionalities to enhance our core feature set and meet a business need/resolution for our customers
- Ability to manage customer inquiries via voice, chats, emails, and logged cases in a timely and accurate manner
- Communicate clearly via telephone, email, and chat while displaying strong listening skills
- Consistently document discussions and solutions in a a clear and concise manner
- Maintain composure in stressful situations, respond to customer needs quickly and effectively
- Able to communicate complex concepts to clients in an easily digestible format that relates to their business need
- Ability to work autonomously as well as work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
- Work flexible schedules which may include evenings, weekends or holidays
- Ability to develop and review content for the Community and Knowledgebase
Within 60 Days, You’ll:
- Build expertise in the Sitetracker product and become Sitetracker Certified
- Create project templates, reports and dashboards to troubleshoot and guide customers
- Build upon your Salesforce knowledge by completing Trailhead training
- Understand and follow the playbook to ensure proper procedures are enacted
- Learn and understand common customer requests and build our Support team Knowledge base
- Resolve customer configuration and workflow functional issues within the Sitetracker platform
- Partner with software engineering, hosting, and peers to solve complex configuration issues and technical code issues while managing consistent communication and updates with the customer
- Be a constant flow of communication to our customers providing updates and follow-up on all requests while meeting the contracted SLA’s
- Know key concepts of the support role needed to triage requests to the appropriate internal teams for quick resolution
Within 180 Days, You’ll:
- Be able to train customers and peers on how to use and configure features within the Sitetracker product
- Configure, troubleshoot and workaround issues utilizing Salesforce and Sitetracker features
- Make enhancements to our growing playbook and processes that enhanced and improve our customers’ experience
- Be a source of knowledge and direction to other team members providing support to our customers
- Provide product enhancement ideas to our product team to enhance the core product and functions
- Understand critical customer functions and be able to provide autonomous resolutions to issues and questions
Within 365 Days, You’ll:
- Work with new analysts, developers, and admins to assist in training best practices
- Contribute to the Sitetracker Knowledge by developing best practices, tips, and training scripts/documentation for customers on proper administration of environments
- Have autonomy to make critical decisions on customer support
- Work with other Technical Engineers to establish best practices and provide a consistent support experience for customers
- Lead internal training sessions on new features that are/have come out on the Salesforce and Sitetracker platforms
- Work with all teams to enhance your skills and growth within the Salesforce and Sitetracker platforms
- Identify symptoms, patterns, and solutions for future customer challenges
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
