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The Opportunity
The Customer Growth Account Manager at Sitetracker is responsible for growing and renewing with “Corporate customers”.
Driven by customer service as the highest priority, the Customer Growth Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform. Versed on a variety of industries, you know how Sitetracker’s platform enables companies to hit their productivity goals.
You also understand the gaps in usage across customer departments and will champion solutions to address said gaps. In this role, you will work with customers to understand their short, mid, and long range strategy goals of the business as well as collaborate with all Sitetracker teams involved in post sales (Customer Success Managers, Solutions Delivery, Enhancement Delivery & Support, Product, Education, and QA) to ensure a successful account planning.
The Skill Set:
- A history of success in a customer facing role with demanding timelines
- Strategic and goal oriented mindset with a focus on process
- Self starter with a demonstrated history of initiative
- Capable of engaging at all levels of the organization with superb communications skills
Within 60 Days, You’ll:
- Be familiarized with our products and become Sitetracker certified
- Learn the Sitetracker planning process
- Begin creating account plans, gain knowledge and understanding of our customers
- Begin building your pipeline
- Alignment with all post sales departments that support our customers
- Actively work and close initial deals
Within 180 Days, You’ll:
- Execute the Sitetracker planning process
- Have completed customer account plans
- Have built a mature pipeline
- Be actively working and closing midsize deals
- Run and execute Growth Review Board meetings with post sales departments
- Meet or exceeding your quota
Within 365 Days, You’ll:
- Be an expert in our customers’ business and how we help them meet their growth goals
- Be an expert in customer account plans
- Add to the Customer Growth playbook and best practices as well as contribute to the growth and development of the Customer Growth team
- Have full ownership of the end to end process with the customers in your region
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Based 2-3 days out of our WeWork office in Bangalore.
The Data Migration Analyst will strongly contribute to most of our projects to lead the data analysis and data migration activities within the customer Salesforce platform. We expect this person to be able to solve data-related problems independently yet also be very active in seeking help and asking clarifying questions where needed. You should be able to find and rectify all the data-related issues/queries on the customer legacy data and create a clean database which can seamlessly upload to the customer salesforce org.
Finally, we expect this person to be familiar with the Salesforce ecosystem, building reports and trackers as needed and manipulating and updating data as needed.
The Required Skill Set:
- Proper hands-on experience in Salesforce data loading activity especially a good understanding of the implications of different batch sizes, uses of SOAP & BULK APIs, uses of serial & parallel data transfer process, experience in flex queue of highly customized objects.
- Good understanding of update/upsert functionality not only with SFDC IDs but also with external keys.
- Strong knowledge of creating and managing different types of Salesforce reports and dashboards.
- Good understanding of Salesforce.com sandbox environments and their data storage capacity and space allocation of SFDC records.
- Experience with preparing big data files using various tools (Excel, Google Sheets, OpenOffice) to justify the relationship between multiple SFDC objects/fields.
- Good understanding of character encoding, such as UTF-8 and its issues with MS-Excel.SQL (typically PL/SQL for Oracle) for most common SELECT statements, including JOINs and WHERE clauses.
- Hands-on experience in CRM Analytics (former Tableau) application, should have knowledge of:
- Data sync from different SF objects.
- Data upload with CSVs and their metadata in JSON script.
- Data integration setup via different connectors.
- Recipes to join objects and transform data.
- Lenses for dataset queries.
- Dashboards and data binding activity.
- Nice to have knowledge of SAQL for more advanced calculations that cannot be done via recipes or lenses.
The Additional Skill Set: (“Good to Have”)
- Knowledge of Visual Studio Code to handle very large CSV files.
- Knowledge of SQL:
- RegEx to matching patterns for string manipulation.
- Knowledge of different data cleansing/manipulation tools.
- Like – OpenRefine and GREL language.
- Python and Pandas Library.
- R (if we need to go heavy on statistics)
- Knowledge of AI and data prediction techniques.
- Like – Basic knowledge of AI in relation to machine learning and deep learning.
- Neural networks, nodes, and bias.
- Data prediction models using SF Einstein and other SF AI tools.
Within 60 Days, You’ll:
- Get trained on SiteTraker Application and understand the relationship between different objects/fields within the SiteTracker app.
- Understand the different ongoing projects and the data migration activities involved in those projects.
- Have a touch base with all different teams and collect information about all the ongoing data migration issues/obstacles and help to close those with effective solutions.
- Create the best practices, and standard data loading template/process which will help to streamline upcoming data migration activities.
Within 180 Days, You’ll:
- Own the data migration/manipulation process for several projects and be responsible for independently updating and uploading data in the client system.
- Help us to build a solid data COE team in our Bangalore office, who will be fully responsible & accountable for all data migration activities happening within SiteTracker.
Within 365 Days, You’ll:
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As an Engagement Consultant & Architect on the Engineering & Development Services (EDS) team, you will have the opportunity to work with some of the most forward-thinking companies and make a meaningful impact on the industries they service.
You will work closely with our customers to gather requirements and find creative design solutions to manage the customer’s business process most effectively. You will be responsible for propelling the quality of our customer engagements and will get in-depth exposure to the Salesforce platform. With a strong attention to detail and a creative mind, you will drive success by working with a firmly committed and collaborative team that is laser-focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set
- Lead customer engagements with enterprise-level customers from implementation to continued feature build
- Dedicated Customer Engagement lead with enterprise customers
- Gather requirements from customers and design software solutions based on complex customer business processes and requirements
- Drive small team engagements to achieve technical initiatives
- Attack timelines and deliverables to ensure dedicated customer engagement goals are met
- Recommend continuous areas of innovation to the customer based upon our continually evolving product
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop thoughtful, analytical insights
- Thrive in a dynamic and customer-focused environment
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Experience Consulting on configuration & development on the Salesforce platform in a customer-facing environment is preferred
- Consult on best practices and paths forward to ensure our customers leverage the optimal design and development choices on customizations
Within 60 days, You’ll:
- Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically about how Sitetracker can solve their problem)
- Lead enterprise-dedicated service engagements with Sitetracker customers
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Provide thoughtful, practical solutions to customer needs
- Occasionally need help designing a solution but are not afraid to ask for assistance when stuck
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide a clear vision of what the solution should be and what the requirements are to the EDS Manager
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Sitetracker powers the rapid deployment of tomorrow’s infrastructure. The global leader in deployment operations management software, Sitetracker helps innovative companies like British Telecom, KPN, Segra, and Chargepoint manage millions of sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, smart cities, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the path to digital equity and a more sustainable future.
To continue our growth, we are expanding our sales team. This is your opportunity to be a part of an exceptional growth story.
As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing accounts within our core verticals across the Nordics region. Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
The Skill Set:
- Sold complex SaaS software solution into the Nordics market
- Ideally will be Native or Business Professional proficiency in Danish, Finnish, Norwegian or Swedish
- You are able to define and execute territory account and sales plans
- Have a track record of closing enterprise level SaaS software deals
- Have sold and understand the importance of selling services along with the software
- You’re someone that has consistently met and exceeded quotas over the past 4-5 years
- Can demonstrate doing your own lead generation, qualification (prospecting, qualifying), managing and closing enterprise sales opportunities
- Have ideally worked for smaller companies/start ups
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline
- You are accustomed to highly complex buying-centers, understand the customer organization and and able to building/maintaining relationships required to drive large deals, often exceeding $1M ARR, to close
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams
Within 60 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker, named one of the best places to work for by USA today, is looking for ambitious and driven Enterprise Sales Development Representatives to add to our team. In this role, you will produce new sales leads to the sales pipeline by identifying, qualifying, and setting meetings for Account Executives acrossNorth America.
The Enterprise Sales Development Representative plays a key role in growing Sitetracker’s business. This is a unique opportunity to join a dynamic team in a fast-growing company and gain extensive experience and knowledge working closely with sales leaders, account executives and other revenue focused teams.
The Skill Set:
- History of lead generation or sales development.
- A self-starter with a proven track record of success and tenacity.
- Excellent communication, qualification, and objection handling skills.
- Positive and energetic phone presence, excellent listening and strong written communications skills.
- Team player who is truly passionate about software and technology.
- Innate hunger, self-motivation, and work ethic.
Within 60 Days, You’ll:
- Build on your knowledge of Sitetracker by working closely with the Sales Development team.
- Research prospective clients and acquire high-level contacts leveraging third-party databases and social networking sites.
- Prospect, educate, qualify, and develop sales ready leads and opportunities from lead generation activities and outbound cold calling into targeted accounts.
- Interact with prospects via telephone and email to uncover pain points, identify opportunities and generate interest.
Within 180 Days, You’ll:
- Perfect your knowledge of Sitetracker by becoming Sitetracker certified.
- Have formed a strong working relationship with the enterprise sales team and the individual Account Executives you will be supporting.
- You’re fully ramped and maintaining a healthy pipeline.
- Have sourced at least one deal that has closed at the company.
Within 365 Days, You’ll:
- Continue to learn the nuances of enterprise sales.
- Understand the various approaches and complexities to enterprise sales.
- Use your experience and success to help mentor other Sales Development Representatives.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Junior Knowledge Management Lead, you will learn how the Knowledge Management team implements our organization’s product narrative and knowledge dissemination strategy. Your primary responsibility will be to ensure that the products in your tech stack are understood, valued, and effectively communicated both internally and externally. You will be an educator and evangelist of your team’s products and contribute to the team’s enablement activities. This role requires a unique blend of technical understanding, communication skills, and cross-team collaboration.
The Skill Set:
- Experience in Technical writing is a must.
- Experience creating different types of content for a diverse set of users including administrators, developers, implementation partners, and end-users
- Experience developing content using diverse tools and platforms
- Experience developing and delivering product enablement
- Experience developing/maintaining a hierarchy of documentation and resources
- Experience discussing technical details and architecture with engineers and product managers
- Able to define and drive adoption of standardized content creation processes and workflow that ensures new features have supporting content on Day 1 of their launch
- Experience leading and delivering on large-scale content projects that will either be overhauls to existing content or completely new to an org.
- Excellent written English and proofreading skills. Any additional languages is a strong plus
Key Responsibilities:
- Product Knowledge Management: Learn how to maintain the Knowledge Management team’s comprehensive product knowledge framework and leverage this to turnkey training to internal stakeholders
- Content infrastructure: Maintain the tools and processes to keep platform tools current, working well, and aligned.
- Content Creation and Curation: Product release notes for your tech stack and related technical documentation and resources – initially with oversight and moving towards independent production. Ensure accuracy and consistency in theme and approach across all channels.
- Internal Communications: Facilitate effective internal communication strategies to keep all departments aligned with product developments and updates. Work with sales, marketing, and customer support teams to enhance their product understanding and communication skills.
- Stakeholder Engagement: Drive product enablement from product management across engineering, sales + marketing teams to align product knowledge strategies with business goals.
- Feedback Loop: Evaluate feedback on Knowledge Management deliverables with the team and incorporate insights into product knowledge materials and strategies.
Within 90 Days, You’ll:
- Take part in our Sitetracker Certification Program, and become “Sitetracker Certified”
- Become Salesforce Admin certified
- Become an expert in our Sitetracker product by participating in training, reviewing our help content, and spending time exploring the various modules within Sitetracker
- Begin shadowing a customer implementation so that you build empathy and understanding of our customers, and identify where documentation can provide support for onboarding a new customer.
- Establish relationships with Engineering + Product, Marketing, Solution Delivery, and EDU team members that will help you in identifying gaps in our existing content and improvements in our content creation workflow
- Review our existing Knowledge Management documentation and suggest areas for improvement
- Deliver new documentation and internal enablement that supports the incremental release rollout, including release notes for weekly service notes + minor releases
Within 180 Days, You’ll:
- Become the expert of all new features and enhancements delivered by your tech stack
- Complete a rewrite of our existing Knowledge Management documentation into the new wiki style format that encompasses your suggested improvements, voice, and style
- Develop and apply a hierarchy of document tagging that streamlines the end user experience of searching for and consuming resources.
- Continue to deliver new documentation and enablement that supports the launch of new features and service packs.
- Support incoming requests from stakeholders for new documentation and/or updates to existing documentation and prioritize accordingly
- Become familiar with 2-3 industries in the Sitetracker verticals.
Within 365 Days, You’ll:
- Effectively monitor and report on adoption of technical documentation and make improvements to content
- Report on the efficacy of your enablement efforts and return high ratings on all engagements with internal stakeholders
- Successfully deliver a public facing product enablement session
- Identify additional resources needed to grow the documentation and enablement practice and scale your successful efforts further from this exciting year
- Develop expertise in a Sitetracker vertical + establish working knowledge of additional industries we service.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior SDET, you will be instrumental in embedding a quality-focused culture within Sitetracker’s Engineering team. Working closely with 10-15 software engineers, you’ll coach and empower them to take ownership of code quality, championing best practices that drive reliable software solutions.
Key Responsibilities:
Champion Quality Culture: Advocate for a shared responsibility for quality, ensuring engineers are accountable for testing and validation.
Coach and Mentor: Elevate team skills by training engineers on testing methodologies, tools, and best practices, elevating the team’s overall competency in quality assurance.
Enforce Testing Standards: Establish and uphold rigorous testing standards and processes, across all development activities.
Collaborate Cross-functionally: Integrate testing within the development lifecycle, working with engineers, product managers, and stakeholders.
Develop Testing Strategies: Design and implement comprehensive testing approaches covering unit, integration, performance, and security testing.
Review and Audit: Conduct code reviews and test audits to ensure quality benchmarks are met.
Lead Automation Initiatives: Drive the adoption of test automation frameworks and tools, reducing reliance on manual testing and increasing efficiency.
Identify Gaps and Solutions: Proactively identify areas where testing practices can be improved and develop actionable plans to address these gaps.
Stay Current: Keep updated on the latest trends and advancements in software testing and quality assurance, applying this knowledge to enhance our practices.
The Skill Set
- Extensive Experience: 7+ years in software development/testing, with leadership in quality for SaaS environments.
- Technical Proficiency: Strong programming skills (Java, JS, TypeScript, Python, or similar) and experience with testing frameworks.
- Automation Tools: Proficiency in tools like Jest, Playwright, Cucumber, POSTMAN, WebDriver, BrowserStack, and Appium 2.0.
- Leadership: Proven ability to drive testing standards and accountability across teams.
- CI/CD Knowledge: Familiarity with CI/CD tools and practices.
- Agile Methodologies: Background in Agile/Scrum.
- Communication Skills: Ability to convey complex ideas effectively to varied audiences.
- Problem-Solving: Skilled in diagnosing quality issues and implementing solutions.
- Preferred Qualifications:
- Salesforce Experience: Salesforce certifications or experience in testing Salesforce customizations.
- Advanced Education: Master’s in Computer Science, Engineering, or a related field.
- Cloud and Microservices: Familiarity with platforms like Heroku, Salesforce, AWS, Azure, and microservices architecture.
- Industry Experience: Knowledge in telecommunications, utilities, asset management, finance, or energy is a plus.
Within 90 Days, You’ll
- Deep Dive into Sitetracker: Attain a comprehensive understanding of the Sitetracker platform, architecture, and current testing practices.
- Relationship Building: Establish strong working relationships with engineers and stakeholders, understanding their workflows and challenges.
- Assessment: Evaluate existing testing processes, identifying immediate opportunities for improvement.
Within 180 Days, You’ll
- Strategy Implementation: Develop and roll out enhanced testing strategies, frameworks, and standards across the Engineering team.
- Empower Engineers: Equip engineers with the tools, knowledge, and support needed to take ownership of testing and quality assurance.
- Quality Metrics: Introduce metrics to measure testing effectiveness, code quality, and areas for further improvement.
Within 365 Days, You’ll
- Cultural Shift: Successfully embed a culture where quality is ingrained in every aspect of development, reducing defects and enhancing product reliability.
- Continuous Improvement: Establish ongoing training programs and knowledge-sharing sessions to keep the team updated on best practices.
- Organizational Impact: Contribute to higher customer satisfaction through the delivery of high-quality software solutions, positioning Sitetracker as a leader in the industry.
We seek a highly organized and detail-oriented QA Analyst to join our Sitetracker Solution Delivery Team. In this role, you will ensure that Sitetracker implementations meet customer-specific business requirements and deliver high-quality solutions. You will work closely with our Project Managers, Solution Architects, Solution Analysts, customers, and technical teams to validate that the software and configurations meet the agreed-upon acceptance criteria, ensuring a seamless deployment for our clients.
Key Responsibilities:
- Collaborate with the implementation team and customers to gather and understand specific business requirements for Sitetracker implementations.
- Design, document, and execute test strategies, plans, and cases that align with customer-specific needs and configurations.
- Define and refine acceptance criteria for each implementation, ensuring that it aligns with customer expectations and Sitetracker’s solution capabilities.
- Conduct functional, integration, and user acceptance testing (UAT) to validate that custom configurations, workflows, and integrations meet the client’s business requirements.
- Identify, document, and track issues discovered during testing and work with the implementation consultants and technical team to resolve them before go-live.
- Act as a liaison between the customer and Sitetracker’s internal teams during the testing phase, ensuring all parties are aligned on requirements, acceptance criteria, and timelines.
- Assist with final validations, provide testing support during go-live phases, and ensure that the implementation is stable and meets customer expectations.
- Contribute to the refinement of Sitetracker’s implementation and testing methodologies by providing feedback on common issues or improvement opportunities.
The Skillset:
- 2+ years of experience in software quality assurance, preferably in a SaaS implementation or customer-facing role.
- Hands-on experience with test management tools like JIRA, or similar.
- Familiarity with project-based implementation cycles and working directly with external customers to deliver custom software solutions.
- Strong analytical and problem-solving skills, with the ability to quickly understand customer processes and translate them into effective test cases.
- Excellent communication and collaboration skills, with the ability to work effectively across teams, including customers, implementation consultants, and technical resources.
- High attention to detail with a focus on ensuring quality in custom deployments.
- Experience working in Agile or Scrum environments is beneficial, especially within an implementation context.
- Preferred Qualifications: Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform Developer)Experience working with the Salesforce platform, with a focus on testing configurations, workflows, and integrations.
- Experience in telecommunications, utilities, or energy industries.
- Knowledge of performance and security testing.
Within 90 Days, You’ll:
- Gain a deep understanding of the Sitetracker platform, its implementation process, and its key features
- Build foundational knowledge of the Salesforce platform, focusing on the specific customizations and workflows Sitetracker implements for clients.
- Shadow experienced Solution Architects and Solution Analysts and contribute to test planning, test case creation, and execution for smaller projects or portions of larger implementations.
- Begin to understand the unique business requirements of Sitetracker’s key clients by reviewing project documentation and attending customer meetings.
- Collaborate with implementation and engineering resources to gain insight into how Sitetracker’s custom implementations are executed.
Within 180 Days, You’ll:
- Lead the QA efforts for specific customer implementations, from test planning to execution and bug tracking. You will be responsible for ensuring that the implementation meets the customer’s acceptance criteria.
- Contribute to the refinement of QA processes by providing feedback based on your initial experiences. Proactively suggest improvements to test coverage, efficiency, and quality.
- Establish strong working relationships with clients, acting as the main point of contact for QA-related queries during the implementation process. You will be expected to communicate test results, bugs, and fixes in a clear, professional manner.
- Balance working on multiple customer implementations, providing QA support for varying project timelines, and managing priorities effectively.
- Begin to identify areas where test automation could be introduced or expanded to improve efficiency in future implementations.
Within 365 Days, You’ll:
- Take full ownership of QA on high-profile or complex Sitetracker implementations, working closely with senior stakeholders both internally and externally.
- Become a key contributor to the overall QA strategy within the implementation team, identifying areas of improvement in processes, tools, and collaboration between teams.
- As a seasoned QA Analyst, help onboard and mentor new team members, sharing best practices and lessons learned from your experiences.
- Lead efforts to integrate automated testing for standard Sitetracker implementations, enhancing the overall efficiency and reliability of the QA process.
- Contribute significantly to successful customer go-lives by ensuring that the final product is stable, reliable, and aligned with the customer’s needs. You’ll be recognized as a trusted QA resource both internally and by Sitetracker’s clients.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
As a Release Engineer at Sitetracker, you are positioned at the forefront of our customer engagement. You play an indispensable role in enhancing client experiences through the strategic upgrading of their platforms and the seamless migration of managed packages into our core offerings. This pivotal role demands robust technical acumen, outstanding problem-solving abilities, and a profound commitment to customer satisfaction.
In this capacity, you will collaborate extensively with colleagues across the Upgrades, Engineering, Product, and Customer Success teams. Your mission will be to drive the upgrade processes forward, navigating challenges with skillful communication and a proactive approach. You will be instrumental in addressing and resolving customer concerns during upgrades, ensuring their needs are met promptly and precisely.
By joining our team, you contribute to our mission of delivering excellence and innovation in customer service, setting new standards in technology upgrades, and fostering a collaborative and dynamic work environment.
The Skill Set
- Leverage Salesforce Administration Expertise Daily: Utilize your deep knowledge of Salesforce administration to enhance daily operations and contribute to team efforts.
- Customer Collaboration: Engage directly with external customers to understand, replicate, diagnose, and resolve technical or configuration issues throughout the upgrade process.
- Content Creation: Develop instructional videos and comprehensive documentation that guide customers toward a successful upgrade experience.
- Responsive Communication: Efficiently manage customer inquiries through virtual meetings, email correspondence, and case logs, ensuring timely and precise responses.
- Effective Communication Skills: Communicate clearly and listen attentively during virtual meetings and in all written communications, ensuring understanding and effective dialogue.
- Detailed Documentation: Consistently record discussions and solutions in a clear and concise manner to ensure accuracy and clarity for future reference.
- Professional Composure: Maintain calm and composed interactions, swiftly and effectively responding to customer needs, even in high-pressure situations.
- Simplify Complex Concepts: Explain complex technical concepts in a straightforward and relatable manner that aligns with customers’ business needs.
- Collaborative Teamwork: Work independently as well as collaboratively with other release engineering staff, quality assurance, engineering, sales, marketing, operations, and administrative teams to resolve issues related to upgrade configurations.
- Flexible Scheduling: Be willing to work flexible schedules, including evenings, weekends, or holidays, to meet project demands and customer needs.
- Community Engagement and Knowledge Sharing: Develop and review content for the community and knowledge base, helping to foster an informed and engaged user base.
Within 60 Days, You’ll
- Develop Sitetracker Expertise: Gain proficiency in the Sitetracker product and achieve Sitetracker Certification to enhance your technical capabilities.
- Optimize Customer Support Tools: Create and refine project templates, reports, and dashboards to effectively troubleshoot issues and guide customers through complex processes.
- Expand Salesforce Skills: Enhance your understanding of Salesforce by completing Trailhead training modules and continuously building upon your existing knowledge.
- Adhere to Upgrade Protocols: Follow the established Upgrades playbook and process meticulously to ensure that all procedures are correctly implemented.
- Enhance Knowledge Base: Actively learn and document common customer upgrade requests to augment our Upgrade team’s knowledge base and improve service efficiency.
- Innovate and Improve Processes: Work with Upgrade automation tools to identify and implement areas of improvement, enhancing operational effectiveness.
- Collaborative Problem Solving: Collaborate with software engineering, hosting services, and peers to address complex configuration and technical code issues during the upgrade process, ensuring constant communication and updates with the customer.
- Maintain Active Customer Communication: Serve as a continuous line of communication to customers, providing timely updates and follow-ups on all upgrade requests to ensure clarity and satisfaction.
- Effective Triage and Coordination: Understand key support role concepts to effectively triage requests and coordinate with the appropriate internal teams for rapid resolution.
Within 180 Days, You’ll
- Customer and Peer Training: Train customers and peers on utilizing and configuring features within the Sitetracker product, enhancing their understanding and efficiency.
- Advanced Configuration and Troubleshooting: Utilize Salesforce and Sitetracker capabilities to configure, troubleshoot, and develop workarounds for issues that arise during customer upgrades.
- Process Improvement: Actively contribute enhancements to our growing playbook and processes, aiming to continuously improve the customer experience.
- Knowledge Leadership: Serve as a key source of knowledge and guidance for team members, offering support related to upgrades and ensuring best practices are shared and implemented.
- Innovative Contributions: Provide the product team with upgrade enhancement ideas, helping to refine and improve the core functionalities of our products to enable faster and more efficient upgrades.
- Guidance on Best Practices: Understand critical customer functions and provide expert guidance on best practices to ensure optimal use of our platform and customer satisfaction.
Within 365 Days, You’ll
- Collaborative Training: Work alongside new analysts, developers, and admins to impart training on best practices, ensuring a high standard of professional development and expertise.
- Knowledge Development: Enhance the Sitetracker Knowledge Base by creating and sharing best practices, tips, and training scripts/documentation to guide customers in the proper administration of their environments.
- Decision-Making Autonomy: Exercise autonomy in making critical decisions that influence upgrade enablement and overall project success.
- Standardize Release Practices: Collaborate with other Release Engineers to develop and enforce best practices that ensure a consistent and reliable release experience for customers.
- Lead Educational Initiatives: Conduct internal training sessions on the latest features introduced in the Salesforce and Sitetracker platforms, keeping the team up-to-date and proficient.
- Professional Growth: Engage with various teams to continuously enhance your skills and grow within the Salesforce and Sitetracker ecosystems, ensuring you remain at the forefront of technological advancements.
- Analytical Problem Solving: Identify recurring symptoms, patterns, and effective solutions to address and preempt future customer upgrade challenges.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Account Manager at Sitetracker is responsible for growing and renewing with “Corporate customers”. Driven by customer service as the highest priority, the Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform.
Driven by customer service as the highest priority, the Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform. Versed on a variety of industries, you know how Sitetracker’s platform enables companies to hit their productivity goals.
You also understand the gaps in usage across customer departments and will champion solutions to address said gaps. In this role, you will work with customers to understand their short, mid, and long range strategy goals of the business as well as collaborate with all Sitetracker teams involved in post sales (Customer Success Managers, Solutions Delivery, Enhancement Delivery & Support, Product, Education, and QA) to ensure a successful account planning.
The Skill Set:
- Tri-lingual in French, Spanish & Italian or bi-lingual in French & Spanish or French & Italian
- Sold SaaS based software solutions + some combination of services with a good track record
- Upsell & Cross-sell – New business
- Well versed in MEDDPICC
- A history of success in a customer facing role with demanding timelines
- Strategic and goal oriented mindset with a focus on process
- Self starter with a demonstrated history of initiative
- Capable of engaging at all levels of the organization with superb communications skills
Within 90 Days, You’ll:
- Be familiarized with our products and become Sitetracker certified
- Learn the Sitetracker planning process
- Begin creating account plans, gain knowledge and understanding of our customers
- Begin building your pipeline
- Alignment with all post sales departments that support our customers
- Actively work and close initial deals
Within 180 Days, You’ll:
- Execute the Sitetracker planning process
- Have completed customer account plans
- Have built a mature pipeline
- Be actively working and closing midsize deals
- Run and execute Growth Review Board meetings with post sales departments
- Meet or be exceeding your quota
Within 365 Days, You’ll:
- Be an expert in our customers’ business and how we help them meet their growth goals
- Be an expert in customer account plans
- Add to the Customer Growth playbook and best practices as well as contribute to the growth and development of the Customer Growth team
- Have full ownership of the end to end process with the customers in your region
The Account Manager at Sitetracker is responsible for growing and renewing with “Corporate customers”. Driven by customer service as the highest priority, the Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform.
Driven by customer service as the highest priority, the Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform. Versed on a variety of industries, you know how Sitetracker’s platform enables companies to hit their productivity goals.
You also understand the gaps in usage across customer departments and will champion solutions to address said gaps. In this role, you will work with customers to understand their short, mid, and long range strategy goals of the business as well as collaborate with all Sitetracker teams involved in post sales (Customer Success Managers, Solutions Delivery, Enhancement Delivery & Support, Product, Education, and QA) to ensure a successful account planning.
The Skill Set:
- Sold SaaS based software solutions + some combination of services with a good track record
- Upsell & Cross-sell – New business
- Well versed in MEDDPICC
- A history of success in a customer facing role with demanding timelines
- Strategic and goal oriented mindset with a focus on process
- Self starter with a demonstrated history of initiative
- Capable of engaging at all levels of the organization with superb communications skills
Within 90 Days, You’ll:
- Be familiarized with our products and become Sitetracker certified
- Learn the Sitetracker planning process
- Begin creating account plans, gain knowledge and understanding of our customers
- Begin building your pipeline
- Alignment with all post sales departments that support our customers
- Actively work and close initial deals
Within 180 Days, You’ll:
- Execute the Sitetracker planning process
- Have completed customer account plans
- Have built a mature pipeline
- Be actively working and closing midsize deals
- Run and execute Growth Review Board meetings with post sales departments
- Meet or be exceeding your quota
Within 365 Days, You’ll:
- Be an expert in our customers’ business and how we help them meet their growth goals
- Be an expert in customer account plans
- Add to the Customer Growth playbook and best practices as well as contribute to the growth and development of the Customer Growth team
- Have full ownership of the end to end process with the customers in your region
The Opportunity
Sitetracker is looking for an experienced Salesforce Administrator to assist in supporting and enhancing the Sitetracker product for new and existing customers. You will work closely within our Engineering and Development Services team to identify requirements and find creative solutions to tailor our product to customers’ business processes. Overall, the position incorporates product configuration, data analysis, project management, and development as needed. Salesforce Administrators are given a great opportunity for advancement and leadership placement in a rapidly growing environment.
The Skill Set:
- Apply previous Salesforce Administration experience on a daily basis
- Build out data models using a relational database model on business requirements
- Utilize Excel skills (preferably V lookups, formulas, pivot tables) to transform data and create reports
- Thrive on going the extra mile to complete project deadlines accurately and on time
- Maintain composure in stressful situations, respond to customer needs quickly and effectively adapt to change
- Communicate complex concepts to clients in an easily digestible format that relates to their business need
- Apply strong listening skills and can dig deeper into a requirement to identify the root problem
- Go above and beyond to make sure that projects are delivered in a timely and accurate manner
- Demonstrate proficiency working in a fast-paced environment, and excels at multitasking across complex projects
- Exhibit excellent oral and written communication skills
- Be able to configure and customize the Salesforce Platform using out of the box Salesforce functionalities to enhance our core feature set to meet a business need of our customer
Within 60 Days, You’ll
- Have a good understanding of the Sitetracker product
- Create reports and dashboards to visualize Sitetracker data
- Analyze source data and perform data migrations
- Attend customer meetings and gather business requirements
- Configure Sitetracker modules to meet customer needs
- Work with your manager to learn our development and deployment processes
- Collaborate with product team to submit product enhancements and bugs
- Work with our customer development team to enhance functionality with out of the box functionality as well as working with developers to gather requirements for building new and enhancing existing features
Within 180 Days, You’ll
- Be able to train others on how to use and configure the Sitetracker product
- Elicit technical requirements from customer business requirements
- Assist in system architecture design
- Manage configuration tasks for multiple customers
- Lead customer meetings and manage deadlines
- Be able to understand and utilize Salesforce and Sitetracker features
- Create custom architecture based on customer requirements while leveraging Salesforce best practices
- Lead customer trainings around our core features as well as customer-specific features the EDS team has built
Within 365 Days, You’ll
- Lead small to medium customer enhancements working with the EDS Development team
- Work with new developers and admins that join to assist in training and best practices that you have experienced in your time at Sitetracker
- Have autonomy to make critical decisions on enhancements and support
- Work with other Salesforce Admins to establish best practices as well as leading internal training sessions on new features that have come out on the Salesforce platform
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Working as part of the EDS team as a Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform. Implemented on the force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set:
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Ability to work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker is looking for a Solution Analyst to assist in implementing the Sitetracker product for new customers. You will work closely with our Solution Architects to identify requirements and find creative solutions to tailor our product to our customers’ business process.
Overall, the position incorporates product configuration, data analysis, project management, and development as needed. Solution Analysts are given a great opportunity for advancement and leadership placement in a rapidly growing environment.
The Skill Set:
- Build out data models using relational database knowledge to capture customers’ business requirements
- Experience with Salesforce.com (Salesforce Admin as a base)
- Utilize Excel skills (preferably Vlookups, formulas, pivot tables, etc.) to transform data and create reports.
- Thrive on going the extra mile to complete project deadlines accurately and on time
- Maintain composure in stressful situations, respond to customer needs quickly, and effectively adapt to change
- Communicate complex concepts to clients in an easily digestible format that shows you understand their business needs
- Apply strong listening skills and can dig deeper into requirements to identify the root problem
- Demonstrate proficiency working in a fast paced environment, and excels at multitasking across complex projects
- Exhibit excellent oral and written communication skills
Within 60 Days, You’ll:
- Have a good understanding of the Sitetracker product
- Create reports and dashboards to visualize Sitetracker data
- Analyze source data and perform data migrations
- Attend customer meetings and gather business requirements
- Configure Sitetracker modules to meet customer needs
- Work with your manager to learn our implementation process
- Collaborate with product team to submit product enhancements and bugs
Within 180 Days, You’ll:
- Be able to train others on how to use and configure the Sitetracker product
- Elicit technical requirements from customer business requirements
- Assist in system architecture design
- Manage configuration tasks for multiple projects
- Lead customer meetings and manage deadlines
- Be able to understand and utilize Salesforce features
- Create custom architecture based on customer requirements while leveraging Salesforce best practices
- Lead customer engagements and trainings
Within 365 Days, You’ll:
- Lead small to medium sized implementations from end to end (solutions design, requirements gathering to customer training and project go-live)
- Train new specialists on Sitetracker implementation methodologies and technical concepts
- Visit client sites to facilitate implementation process
- Have autonomy to make critical decisions on client implementations
- Present to key stakeholders (C-suite executives)
- Successfully completed a customer implementation with metrics to support
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As the Knowledge Management Lead, you will make a significant contribution to shaping our organization’s product narrative and knowledge dissemination strategy. Your primary responsibility will be to ensure that the products in your tech stack are understood, valued, and effectively communicated both internally and externally. You will be an educator and evangelist of your team’s products and the driver of all end-to-end enablement activities. This role requires a unique blend of deep technical understanding, communication skills, and cross-team collaboration.
The Skill Set:
- Experience creating different types of content for a diverse set of users including administrators, developers, implementation partners, and end-users
- Experience developing content using diverse tools and platforms
- Experience developing and delivering product enablement
- Experience developing/maintaining a hierarchy of documentation and resources
- Experience discussing technical details and architecture with engineers and product managers
- Able to define and drive adoption of a standardized content creation processes and workflow that ensures new features have supporting content on Day 1 of their launch
- Experience leading and delivering on large scale content projects that will either be overhauls to existing content or completely new to an org.
- Excellent written English and proof-reading skills. Any additional languages is a strong plus
Key Responsibilities:
- 1. Product Knowledge Management: Launch and maintain a comprehensive product knowledge framework to ensure internal teams are fully informed about our product features, benefits, and use cases.
- 2. Content infrastructure: Maintain the tools and processes to keep platform tools current, working well and aligned.
- 3. Content Creation and Curation: Oversee the creation of product-related content, including admin guides, FAQs, product cut sheets, and release notes, and relevant resources ensuring accuracy and consistency in theme and approach across all channels.
- 4. Internal Communications: Facilitate effective internal communication strategies to keep all departments aligned with product developments and updates. Work with sales, marketing, and customer support teams to enhance their product understanding and communication skills.
- 5. Market Analysis: Stay abreast of market trends and competitor products to ensure our product communication remains relevant and competitive through regularly occurring benchmark evaluations and internal analysis.
- 6. Stakeholder Engagement: Drive product enablement from product management across engineering, sales + marketing teams to align product knowledge strategies with business goals.
- 7. Feedback Loop: Establish mechanisms to gather feedback from various stakeholders and incorporate insights into product knowledge materials and strategies.
Within 60 Days, You’ll:
- Take part in our Sitetracker Certification Program, and become “Sitetracker Certified”
- Become Salesforce Admin certified
- Become an expert in our Sitetracker product by participating in training, reviewing our help content, and spending time exploring the various modules within Sitetracker
- Begin shadowing a customer implementation so that you build empathy and understanding of our customers, and identify where documentation can provide support for onboarding a new customer.
- Establish relationships with Engineering + Product, Marketing, Solution Delivery, and EDU team members that will help you in identifying gaps in our existing content and improvements in our content creation workflow
- Review our existing Knowledge Management documentation and suggest areas for improvement
- Deliver new documentation and internal enablement that supports the incremental release rollout, including release notes for weekly service notes + minor releases
Within 180 Days, You’ll:
- Become the expert of all new features and enhancements delivered by your tech stack
- Complete a rewrite of our existing Knowledge Management documentation into the new wiki style format that encompasses your suggested improvements, voice, and style
- Develop and apply a hierarchy of document tagging that streamlines the end user experience of searching for and consuming resources.
- Continue to deliver new documentation and enablement that supports the launch of new features and service packs.
- Support incoming requests from stakeholders for new documentation and/or updates to existing documentation and prioritize accordingly
Within 365 Days, You’ll:
- Effectively monitor and report on adoption of technical documentation and make improvements to content
- Report on the efficacy of your enablement efforts and return high ratings on all engagements with internal stakeholders
- Successfully deliver a public facing product enablement session
- Identify additional resources needed to grow the documentation and enablement practice and scale your successful efforts further from this exciting year
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
At Sitetracker, we are in the process of reinventing our product from the ground up.
We’re looking for a Senior Product Designer who can lead design within their product area, and take on a leadership role within the wider design team.
As a Designer at Sitetracker, you will own a vertical/product area along with the other members of your scrum team trio: a Product Manager and Tech Lead. Together, you are involved in decisions from day one through launch. Through this collaboration, your work will have a direct, and immediate impact on improving Sitetracker’s software and thereby accelerating infrastructure for renewable energy and telecom around the world.
As a Senior Designer, you will take significant leadership on your projects from start to finish. You will have great latitude to identify opportunities, formulate research and design plans, execute on those plans, and to support dev to a finished product. You will also take a leadership role within the design team, leveraging your strengths and passion to advance best practices across the other designers.
For this role, we need someone who has a deep drive to understand complex problems, who finds creative ways to learn the users’ needs and experiences, who finds creative and elegant solutions to those problems – and who can bring their team and the wider organization with them on that journey. We need someone who is organized, proactive, and extremely communicative.
The Skill Set:
- Keen curiosity and critical thinking to ensure that we are choosing the most important problems to solve, and understanding the problem from many perspectives (user first and foremost – but also business, dev constraints, etc)
- UX research experience to uncover needs and nuances that the users themselves may not be aware of (bonus points for experience in B2B SaaS and/or infrastructure/energy /telecom industries)
- You would have between 6-8 years of UX Design Experience, enabling you to plan and execute on the entire design lifecycle, from ideation to execution. This includes information architecture, workflows, wireframes, and other helpful activities
- Visual design skills to create a clear, usable, spacious user interface, while growing a healthy design system (bonus points for experience with Salesforce Lightning Design System)
- Proactive work management skills to manage multiple projects and negotiate competing priorities with product and engineering peers. Ability to work independently when necessary, involve colleagues where necessary, and keep stakeholders updated
- Strong communication ability to connect with colleagues distributed across North America, building relationships, initiating and focusing discussions, communicating design decisions and conducting design activities and workshops
- Experience with modern design and workflow tools like Figma, Miro, Coda, Maze, and Confluence/Jira
Within 60 Days, You’ll:
- Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
- Be able to articulate the value Sitetracker provides our customers and across various market segments
- Complete your own audit of you product area and identify areas of improvement
- Lead brainstorming and early feature discovery sessions with your product and engineering peers
- Design and iterate on ideas with product managers and stakeholders
- Conduct usability testing and research sessions with your product peer
- Create final designs
- Familiarize yourself with Salesforce Lightning Design System
Within 180 Days, You’ll:
- Stay involved in the development of a feature from conceptualization to code-complete. Ship a new product to all of our customers
- Become a trusted partner for your product peer, and our customers
- Build relationships within our company and with our customers
- Start formulating user and customer personas for your space
- Collaborate on improving our design and product processes
- Contribute to our young design system
Within 365 Days, You’ll:
- Become the most vocal advocate for our customers in your product segment
- Document best practices and educate your team, and the company as to what they are
- Drive efficiencies in the team by understanding the business needs and engineering constraints
- Define design standards you’ve implemented in your product area to help scale our designs
- Drive the product roadmap by actively participating in every phase of the product development cycle
- Understand application of new technologies to support business processes and overall user experience
The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
For Colorado based roles, the base salary hiring range for this position is $120,000 to $180,000
For California based roles, the base salary hiring range for this position is $120,000 to $180,000
For New York based roles, the base salary hiring range for this position is $120,000 to $180,000
For Washington based roles, the base salary hiring range for this position is $120,000 to $180,000
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
At Sitetracker, we are in the process of reinventing our product from the ground up.
Based out of our office in Bangalore for 2-3 days a week, we’re looking for a Senior Product Designer who can be both the Design leg in the Trio, and take on a leadership role within the India design team.
As a Senior Product Designer at Sitetracker, you will own a vertical/product area along with the other members of your trio: a Product Manager and a Tech Lead. Together, you are involved in decisions from day one through launch. Your work will move our product in the direction you believe is best.
For this role, we need someone who has a deep drive to understand complex problems, who finds creative ways to learn the users’ needs and experiences, who finds creative and elegant solutions to those problems – and who can bring their team and the wider organization with them on that journey. We need someone who is organized, proactive, and extremely communicative.
The Skill Set:
- Effectively lead discussions and design activities with team members and partners
- Effectively manage multiple projects and negotiate competing priorities with product and engineering peers
- Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity
- Articulate design decisions effectively
- Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira
- Work with various design systems and languages
- Have a strong eye for aesthetics
- Apply basic understanding of User Research methodologies
- Apply experience with information architecture, requirements synthesis, and new product explorations
- Work with a distributed North American team
Within 60 Days, You’ll:
- Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
- Start formulating user and customer personas for your space
- Design and iterate on ideas with product managers and stakeholders
- Lead brainstorming and early feature discovery sessions with your product and engineering peers
- Create final designs, and test them with internal and/or external users
- Stay involved in the development of a feature from conceptualization to code-complete
- Complete your own audit of you product area and identify areas of improvement
- Familiarize yourself with Salesforce Lightning Design System
Within 180 Days, You’ll:
- Conduct usability testing and research sessions with your product peer
- Become a trusted partner for your product peer, and our customers
- Build relationships within our company and with our customers
- Be able to articulate the value Sitetracker provides our customers and across various market segments
- Collaborate on improving our design and product processes
- Ship a new product to all of our customers
- Contribute to our young design system
Within 365 Days, You’ll:
- Become the most vocal advocate for our customers in your product segment
- Document best practices and educate your team, and the company as to what they are
- Drive efficiencies in the team by understanding the business needs and engineering constraints
- Define design standards you’ve implemented in your product area to help scale our designs
- Drive the product roadmap by actively participating in every phase of the product development cycle
- Understand application of new technologies to support business processes and overall user experience
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker is at an amazing phase of our product journey. We have established proven product-market fit across multiple industries, such as fueling the global 5G revolution at companies like AT&T and Vodafone, empowering connectivity via WIFI kiosks in NYC and London, and changing the way that alternative energy businesses are deploying their assets in our race to 2050. To help continue our growth and reach new markets, we are seeking a Senior Product Manager to join our fantastic Product team.
Your mission will be to evolve our product by determining the what, why, and when of the business challenges that we solve for companies building and maintaining the world’s future infrastructure. The evolution of our product must ensure we are choosing the right problems with the right ROI. You will partner with Product Design and Engineering teams to validate and solve these problems through an immersive customer discovery process. You’ll use your understanding of the market to drive clear requirements and prioritization as solutions are developed deep into delivery. You’ll see these new capabilities to market, measuring success, and iterating where needed until the problem is truly solved.
With that in mind, we are looking for an experienced Product Manager that has the customer passion that drives you to find elegant solutions to complex challenges that will improve the lives of customers. The right candidate will set a high bar for your own contributions, your teams’ contributions, and your product. Success requires embracing highly collaborative feedback loops, the ability to turn ambiguity into clarity, and utilizing your extraordinary communication skills to drive alignment and influence cross-functionally.
The Skill Set:
- Deeply understand and systematically analyze the market, the competition, our customers, our users, our business, and technology trends
- Identify market opportunities and establish the overall vision, strategy, and goals for your product area
- Leverage both quantitative and qualitative insights, observations, and your product sense to make strategic decisions
- Develop a product roadmap that supports both product-level and company-level OKRs, as well as be accountable for those results
- Evangelize the vision, strategy, and roadmap to build excitement and inspire the company to achieve unified outcomes
- Work as a multi-discipline team comprised of Product Management, Product Design, and Engineering to define problems and develop solutions that deliver strong value to our customers and to Sitetracker
- Create product clarity and drive prioritized focus for not only Product and Engineering but for all departments in the company
- Develop user scenarios, use cases, and requirements that can be translated into robust, scalable, and intuitive technical solutions. Including participating and actively contributing to Scrum activities
- Define, analyze, and share metrics that inform the success and health of the overall product, releases, and features
- Collaborate with Product Marketing, Customer Success, Sales, Implementations, and Marketing to align solutions with business goals and ensure successful go-to-market and ongoing operations
Within 60 Days, You’ll:
- Become familiar with our internal tools and Product Playbook
- Gain a strong technical understanding of the Sitetracker product and capabilities
- Be able to articulate the value Sitetracker provides to our customers, the problems we solve, the people we solve them for, and the market segments we’re in
- Become Sitetracker Certified to gather a breadth of knowledge of the entire Sitetracker product, even beyond the area that you own
- Inherit the current roadmap for your product area and begin collaborating with your Scrum team to ensure the continuous delivery of value as you become integrated within the Sitetracker Product Team
- Start building relationships with cross-functional teams such as Sales, Implementations, Customer Success, and Marketing
Within 180 Days, You’ll:
- Establish lines of communication with customers and engage in activities such as roadmap reviews, customer feedback sessions, and user interviews
- Become the go-to person for Engineering, Product Design, and Product Marketing in your product area
- Collaboratively define a roadmap that shows how your product area is likely to evolve over the next year
- Be deeply involved in product discovery, uncovering and validating business problems, and iteratively defining solutions
- Drive the delivery of several current roadmap items
- Begin contributing to the improvement of our Product Management frameworks, methodologies, and processes
- Partner with your Product Marketing counterparts for a product launch that delivers new capabilities to our customers
Within 365 Days, You’ll:
- Be a subject matter expert in the market, our business, and our product
- Have guided the company through an entire end-to-end product development cycle–identifying and validating a market problem, defining success, incorporating it into the roadmap, iteratively defining the right solution, leading engineering through the development of features, launching new capabilities to market, observing and measuring the results, communicating our progress to the company, and releasing follow-on product improvements needed to confirm we’ve hit our goal
- Have strong working relationships with all the cross-functional teams in the company that allows you to rapidly deliver new ideas and features
- Have visibly and measurably levelled up our Product Management operational excellence
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform. Implemented on the force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set:
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Ability to work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Full Stack Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer-requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform.Implementing on the force.com platform, you will use frameworks such as Apex, LWC, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted to various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set
- Strong understanding of object-oriented programming and design principles.
- Effective communication skills and ability to collaborate in a team environment.
- Familiarity with Salesforce Platform, including Apex programming and Lightning Web Components development (experience is a plus but not mandatory).
- Salesforce certifications (e.g., Platform Developer I, Lightning Web Component Specialist) are desirable but not mandatory.
- Ability to apply knowledge of modern JavaScript and unit testing frameworks (LWC, React) into the Salesforce domainKnowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (GitHub, Bitbucket, etc.)
- Ability or Interest to lead a delivery team, including training sessions, stand-ups, mentoring, and providing issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as BDD or TDDServe as a member of an agile team and be able to take part in all of the associated processes and cadencesAdapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days,You’ll
- Salesforce Platform Fundamentals:
- Understand the Salesforce platform architecture and terminology (CRUD operations, object relationships, data model).
- Learn the Salesforce declarative development tools (Process Builder, Workflow Rules, Validation Rules, Triggers, Formula Fields).
- Master Lightning Web Components (LWC) for building modern user interfaces.
- Be familiar with the Apex programming language (syntax, object-oriented concepts, data types, control flow).
- Understand the Salesforce user interface (UI) development tools (Lightning App Builder, Aura Components).
- Data & Integration:
- Learn about Salesforce data management concepts (Objects, Fields, Relationships, Data Types).
- Understand the concept of security and data access in Salesforce.
- Gain basic knowledge of Salesforce integration tools (SOAP API, REST API, Apex Data Loader).
- Development & Deployment:
- Learn how to use Salesforce Developer Tools (IDE, Developer Console, Scratch Orgs).
- Understand the Salesforce deployment process (Sandboxes, Change Sets, Releases).
- Testing & Debugging:
- Learn how to write unit tests for JavaScript, Apex classes and triggers.
- Understand the importance of code coverage and how to achieve it.
- Be familiar with basic debugging techniques in Apex and LWC.
- Salesforce Ecosystem:
- Understand the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
- Learn about the Salesforce AppExchange and how to find and install apps.
- Be familiar with the Salesforce community and resources (Trailhead, forums, documentation).
- Apex Programming:
- Leverage your Java programming skills to develop and maintain robust Apex code within the Salesforce Platform.
- Collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient Apex solutions.
- Complete your Development
- Plan to be fully ramped on our technology stack and establish design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionalityBegin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
- Continuous Learning:
- Stay updated on the latest Salesforce technologies, tools, and best practices. Actively participate in training programs and certifications to enhance your skills on the Salesforce Platform.
Within 180 Days, You’ll
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during the requirement and design sessionsCollaborate with external teams to debug issues raised by customers.
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it.
- Take part in customer meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non-technical wayArchitect End-to-End Solutions.
- Written clean, scalable code with solutions that result in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Generically develop large-scale modules so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensure efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform. Implemented on the force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc.
Utilizing your great communication skills , you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
- Deep focus in the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Ability to work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker powers the successful deployment of critical infrastructure. As the global standard for managing high-volume projects, our platform enables growth minded innovators the ability to optimize their entire asset lifecycle.
You will join our Enhancement & Development Team as a Senior Salesforce Development Engineer (SFDC) working on new product functionality and customer requested enhancements to our software. You will have the opportunity to work as part of a dynamic team in a fast-growing company and gain extensive experience and knowledge working closely with senior technical architects.
You will be working with our cloud-based software, implemented on the force.com platform, using Apex, Visualforce and/or Lightning. Utilizing your great communication skills and passion for writing intelligent software using best practices, you will architect, customize, and configure new client implementations. You will implement new software features & client enhancements, perform unit and integration testing of code, and work directly with customers to gather requirements and translate into system functionality. Additionally, support existing functionality and address customer support needs.
The Skill Set
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Approval Processes, Workflow Rules, Security and Permissions)
- Build web services that interact with force.com
- Work with LWC, Aura, jQuery or any other JavaScript libraries
- Implement best practices and utilize them to train and mentor other developers and team members
- Lead a project team, including training sessions, standups, and provide issue resolution
- Gather and translate the business requirements of customers into technical requirements and relay the requirements to other team members
- Bring expertise in estimating and prioritizing workload adequately for themselves and team members
- Communicate effectively with a demonstrated history of working directly with clients
- Utilize computer science fundamentals and background
Within 60 Days, You’ll
- Work in customer environments, developing custom solutions to enhance the features of our core product
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect custom solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Participate in peer code reviews
- Work with your manager to learn our deployment process
- Learn and leverage the LWC and Aura frameworks to develop customer customizations
Within 180 Days, You’ll
- Develop the best customer enhancements
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Run daily standups and provide insights and answer questions about your current development workload
- Work with customers to gather requirements and be able to explain your solutions in a simplified non technical way
- Determine the best path to architect solutions and build out enhancements
- Drive customer adoption through requirements gathering and development best practices
- Act as the team representative for core features that you have developed
- Develop Lightning Web Components and build out full scale applications for customer use
Within 365 Days, You’ll
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Work with senior product developers to help drive your customer enhancements into the core product
- Contribute customizations and standardizations to the core product
- Develop on the core product for customer suggested features
- Build, architect, and maintain existing and new features for customer functionality
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker product
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Sitetracker powers the rapid deployment of tomorrow’s infrastructure. The global leader in deployment operations management software, Sitetracker helps innovative companies like British Telecom, KPN, Segra, and Chargepoint manage millions of sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, smart cities, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the path to digital equity and a more sustainable future.
To continue our growth, we are expanding our sales team. This is your opportunity to be a part of an exceptional growth story.
As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing accounts within our core verticals. Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
The Skill Set:
- Native or Business Professional proficiency in Italian
- You are able to define and execute territory account and sales plans
- Have a track record of closing enterprise level SaaS software deals
- Have sold and understand the importance of selling services along with the software
- You’re someone that has consistently met and exceeded quotas over the past 4-5 years
- Can demonstrate doing your own lead generation, qualification (prospecting, qualifying), managing and closing enterprise sales opportunities
- Have ideally worked for smaller companies/start ups
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline
- You are accustomed to highly complex buying-centers, understand the customer organization and and able to building/maintaining relationships required to drive large deals, often exceeding $1M ARR, to close
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams
Within 60 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.