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The Opportunity
This is an opportunity to own the client experience end to end for a portfolio of smaller annualized services engagements and turn recurring service into sustained customer momentum. As a Business Analyst, you’ll independently lead day-to-day delivery, keep priorities moving, build a healthy pipeline of valuable work, and help customers get more from Sitetracker without relying on TAM oversight.
You’ll thrive here if you naturally create momentum rather than wait for it. You’ll partner directly with customers to understand what matters next, translate operational needs into practical Sitetracker solutions, and continually connect today’s request to tomorrow’s opportunity. Your work will have visible impact on platform adoption, service velocity, and the value customers realize from their recurring services agreement.
With genuine ownership of your accounts, you’ll combine business analysis, Sitetracker platform knowledge, Salesforce concepts, and client leadership in a fast-moving role with room to grow. It’s a strong launchpad for someone who wants to deepen their consulting and account leadership capabilities while building scalable habits that support Sitetracker for tomorrow.
What You’ll Do
As a Business Analyst, you’ll act as the standalone engagement lead for a portfolio of smaller recurring services accounts. You’ll own the rhythm of delivery: running productive client conversations, managing day-to-day BAU requests, organizing competing priorities, maintaining a steady backlog, and keeping service hours focused on work that creates meaningful customer value.
You’ll use your understanding of Salesforce mechanics and Sitetracker administration to translate business needs into actionable backlog items and practical platform configurations. Rather than simply responding to tickets, you’ll proactively uncover operational gaps, recommend the next logical phase of work, remove blockers, and drive consistent platform usage and adoption.
Success means building trusted client relationships while operating with speed, precision, and agency across multiple accounts. You’ll create a repeatable cadence that keeps customers aligned on priorities, sustains service velocity, and ensures recurring engagements continue to deliver measurable value.
The Skills You’ll Have Client Leadership & Service Velocity
- Lead day-to-day client engagements and recurring service delivery with clear ownership and accountability.
- Run effective client syncs that establish priorities, surface decisions, and remove blockers.
- Maintain momentum across multiple client accounts while keeping stakeholders aligned on next steps.
- Turn passive client relationships into active, value-focused engagements that create expansion readiness.
- Use structured approaches to drive platform usage and strengthen adoption.
Backlog Generation & Priority Management
- Gather business requirements and translate them into clear, actionable backlog items or user stories.
- Guide clients through competing priorities and focus work on the highest business value.
- Track backlog burn-down and service usage to keep delivery visible and on pace.
- Proactively identify operational gaps during routine BAU interactions and convert them into valuable future work.
- Apply repeatable requirement-gathering practices that improve clarity, consistency, and delivery quality.
High-Volume Portfolio Execution & Agency
- Use strong organizational systems to manage multiple concurrent client workloads without losing momentum.
- Take proactive ownership of client issues from identification through resolution.
- Learn platform updates and customer business processes quickly and apply that knowledge in delivery.
- Manage a high-volume client portfolio while protecting customer satisfaction and retention.
- Create reusable client-facing materials and operational templates that make delivery more scalable.
Sitetracker & Salesforce Conceptual Knowledge
- Navigate core Salesforce concepts including objects, fields, layouts, and basic flows or rules.
- Configure and maintain functional settings within Sitetracker or comparable platform software.
- Troubleshoot standard platform and BAU service issues with a structured, practical approach.
- Apply Sitetracker configuration best practices to customer needs.
- Translate complex client operational workflows into clean, usable Sitetracker solutions.
Within 90 Days, You’ll:
- Create clear visibility into service usage, backlog health, and upcoming priorities so customers and internal stakeholders understand progress and where value will be delivered next.
- Demonstrate strong agency by proactively identifying blockers and operational gaps, driving issues through resolution, and escalating thoughtfully when additional expertise is required.
- Take ownership of day-to-day backlog management for assigned accounts, maintaining sufficient pipeline, prioritizing work by business value, and keeping delivery moving without relying on TAM oversight.
- Establish trusted working relationships and a consistent engagement cadence across your assigned client portfolio, with clear priorities, decisions, owners, and next steps.
- Build a working command of Sitetracker, core Salesforce concepts, and the recurring services operating model so you can independently handle standard BAU requests and translate customer needs into clear, actionable work.
Within 180 Days, You’ll:
- Contribute reusable requirement-gathering approaches, client-facing materials, or operational templates that improve consistency and scalability across recurring services delivery.
- Maintain consistent service velocity across multiple concurrent accounts while protecting delivery quality, customer satisfaction, and alignment on business outcomes.
- Demonstrate measurable progress in platform usage and adoption by connecting customer business processes to practical Sitetracker configurations and recommendations.
- Build a sustainable pipeline of valuable work by moving beyond reactive requests to proactively uncover customer needs, operational gaps, and the next logical phase of platform improvement.
- Independently lead your portfolio of recurring services engagements, running effective client syncs and managing priorities, backlog, and delivery with minimal oversight.
Within 365 Days, You’ll:
- Raise the bar for the Business Analyst role by sharing repeatable practices and insights that strengthen delivery quality, customer retention, expansion readiness, and the scalability of the recurring services model.
- Demonstrate strong functional knowledge of Sitetracker and Salesforce concepts by translating complex customer workflows into scalable, usable solutions and independently resolving standard platform challenges.
- Become a trusted advisor who understands each customer’s operating model well enough to anticipate needs, recommend meaningful platform improvements, and turn BAU conversations into opportunities for greater adoption and value.
- Maintain healthy, prioritized backlogs and predictable service velocity across your accounts, with proactive pipeline generation reducing periods of low-value or reactive work.
- Operate as a trusted standalone engagement lead across your portfolio, owning the client experience end to end and consistently delivering measurable value from customers’ recurring services investment.
The Opportunity
This is an opportunity to own the client experience end to end for a portfolio of smaller annualized services engagements and turn recurring service into sustained customer momentum. As a Business Analyst, you’ll independently lead day-to-day delivery, keep priorities moving, build a healthy pipeline of valuable work, and help customers get more from Sitetracker without relying on TAM oversight.
You’ll thrive here if you naturally create momentum rather than wait for it. You’ll partner directly with customers to understand what matters next, translate operational needs into practical Sitetracker solutions, and continually connect today’s request to tomorrow’s opportunity. Your work will have visible impact on platform adoption, service velocity, and the value customers realize from their recurring services agreement.
With genuine ownership of your accounts, you’ll combine business analysis, Sitetracker platform knowledge, Salesforce concepts, and client leadership in a fast-moving role with room to grow. It’s a strong launchpad for someone who wants to deepen their consulting and account leadership capabilities while building scalable habits that support Sitetracker for tomorrow.
What You’ll Do
As a Business Analyst, you’ll act as the standalone engagement lead for a portfolio of smaller recurring services accounts. You’ll own the rhythm of delivery: running productive client conversations, managing day-to-day BAU requests, organizing competing priorities, maintaining a steady backlog, and keeping service hours focused on work that creates meaningful customer value.
You’ll use your understanding of Salesforce mechanics and Sitetracker administration to translate business needs into actionable backlog items and practical platform configurations. Rather than simply responding to tickets, you’ll proactively uncover operational gaps, recommend the next logical phase of work, remove blockers, and drive consistent platform usage and adoption.
Success means building trusted client relationships while operating with speed, precision, and agency across multiple accounts. You’ll create a repeatable cadence that keeps customers aligned on priorities, sustains service velocity, and ensures recurring engagements continue to deliver measurable value.
The Skills You’ll Have Client Leadership & Service Velocity
- Lead day-to-day client engagements and recurring service delivery with clear ownership and accountability.
- Run effective client syncs that establish priorities, surface decisions, and remove blockers.
- Maintain momentum across multiple client accounts while keeping stakeholders aligned on next steps.
- Turn passive client relationships into active, value-focused engagements that create expansion readiness.
- Use structured approaches to drive platform usage and strengthen adoption.
Backlog Generation & Priority Management
- Gather business requirements and translate them into clear, actionable backlog items or user stories.
- Guide clients through competing priorities and focus work on the highest business value.
- Track backlog burn-down and service usage to keep delivery visible and on pace.
- Proactively identify operational gaps during routine BAU interactions and convert them into valuable future work.
- Apply repeatable requirement-gathering practices that improve clarity, consistency, and delivery quality.
High-Volume Portfolio Execution & Agency
- Use strong organizational systems to manage multiple concurrent client workloads without losing momentum.
- Take proactive ownership of client issues from identification through resolution.
- Learn platform updates and customer business processes quickly and apply that knowledge in delivery.
- Manage a high-volume client portfolio while protecting customer satisfaction and retention.
- Create reusable client-facing materials and operational templates that make delivery more scalable.
Sitetracker & Salesforce Conceptual Knowledge
- Navigate core Salesforce concepts including objects, fields, layouts, and basic flows or rules.
- Configure and maintain functional settings within Sitetracker or comparable platform software.
- Troubleshoot standard platform and BAU service issues with a structured, practical approach.
- Apply Sitetracker configuration best practices to customer needs.
- Translate complex client operational workflows into clean, usable Sitetracker solutions.
Within 90 Days, You’ll:
- Create clear visibility into service usage, backlog health, and upcoming priorities so customers and internal stakeholders understand progress and where value will be delivered next.
- Demonstrate strong agency by proactively identifying blockers and operational gaps, driving issues through resolution, and escalating thoughtfully when additional expertise is required.
- Take ownership of day-to-day backlog management for assigned accounts, maintaining sufficient pipeline, prioritizing work by business value, and keeping delivery moving without relying on TAM oversight.
- Establish trusted working relationships and a consistent engagement cadence across your assigned client portfolio, with clear priorities, decisions, owners, and next steps.
- Build a working command of Sitetracker, core Salesforce concepts, and the recurring services operating model so you can independently handle standard BAU requests and translate customer needs into clear, actionable work.
Within 180 Days, You’ll:
- Contribute reusable requirement-gathering approaches, client-facing materials, or operational templates that improve consistency and scalability across recurring services delivery.
- Maintain consistent service velocity across multiple concurrent accounts while protecting delivery quality, customer satisfaction, and alignment on business outcomes.
- Demonstrate measurable progress in platform usage and adoption by connecting customer business processes to practical Sitetracker configurations and recommendations.
- Build a sustainable pipeline of valuable work by moving beyond reactive requests to proactively uncover customer needs, operational gaps, and the next logical phase of platform improvement.
- Independently lead your portfolio of recurring services engagements, running effective client syncs and managing priorities, backlog, and delivery with minimal oversight.
Within 365 Days, You’ll:
- Raise the bar for the Business Analyst role by sharing repeatable practices and insights that strengthen delivery quality, customer retention, expansion readiness, and the scalability of the recurring services model.
- Demonstrate strong functional knowledge of Sitetracker and Salesforce concepts by translating complex customer workflows into scalable, usable solutions and independently resolving standard platform challenges.
- Become a trusted advisor who understands each customer’s operating model well enough to anticipate needs, recommend meaningful platform improvements, and turn BAU conversations into opportunities for greater adoption and value.
- Maintain healthy, prioritized backlogs and predictable service velocity across your accounts, with proactive pipeline generation reducing periods of low-value or reactive work.
- Operate as a trusted standalone engagement lead across your portfolio, owning the client experience end to end and consistently delivering measurable value from customers’ recurring services investment.
The Opportunity
What You’ll Do
The Skills You’ll Have Executive Value & Commercial Leadership
- You have a proven track record managing a high-value portfolio of enterprise customers and navigating complex C-level relationships.
- You have led executive QBRs and can connect technical delivery to business KPIs, measurable outcomes, and ROI.
- You understand SaaS metrics including NDR, ARR, and Gross Margin and how a technical customer organization can influence retention and expansion.
- You have experience supporting renewals, expansion, or transitioning enterprise customers to new commercial or pricing models.
- You have directly owned NDR or similar retention targets and/or built a value validation framework that demonstrates measurable customer ROI.
TAM Leadership & Team Transformation
- You have experience leading customer-facing technical or strategic teams and developing people into trusted customer advisors.
- You have hired, onboarded, coached, and scaled teams across global or remote environments.
- You can coach teams to improve executive communication, challenge customers constructively, and move beyond simply responding to customer requests.
- You have led teams through complex customer escalations and can provide direction in high-pressure situations.
- You have successfully led a team through a significant organizational or business-model transformation, ideally within a SaaS or recurring-revenue environment.
Technical & Delivery Leadership
- You have a strong understanding of Agile methodologies and the software development lifecycle and can effectively partner with Engineering and Product leaders.
- You can translate high-level customer and business goals into actionable technical requirements and roadmaps.
- You have experience resolving delivery friction across Customer Success, Engineering, Product, and other customer-facing teams.
- You bring a solid foundational understanding of enterprise integrations and SaaS architecture.
- You may have previously worked as a Solutions Architect, Sales Engineer, technical implementation leader, or in another role requiring you to bridge business and technical stakeholders.
Operational Strategy & Scale
- You have created standardized customer journey maps, strategic roadmaps, templates, or operating frameworks that improved how a customer-facing organization works.
- You can define and track operational health and customer impact metrics to understand whether the organization is delivering meaningful value.
- You’re comfortable operating in ambiguity and building structure where a mature playbook does not yet exist.
- You can balance immediate customer and delivery needs with building processes that will scale as the organization grows.
- You have built or significantly evolved a TAM, Customer Success, or Professional Services function within a scaling SaaS organization.
Within 90 Days, You’ll
- Build a deep understanding of Sitetracker’s current TAM/FDE organization, customer portfolio, FDE Tiers, delivery model, and the transition away from legacy EDS/SOW engagements.
- Establish relationships across Customer Success, Product, Engineering, and Services and develop a clear understanding of where ownership and delivery friction exist today.
- Assess the capabilities of the existing TAM/BA team and identify the coaching, enablement, and process changes needed to develop them into more strategic customer advisors.
- Begin engaging with strategic customers to understand their roadmaps, business objectives, and how they currently measure value from Sitetracker.
Within 180 Days, You’ll
- Establish a consistent approach for Strategic Roadmaps and Value Validation Plans across Strategic Partner and Advanced/Tier 1 customers.
- Begin transitioning the TAM team from tactical project and request management toward proactive roadmap ownership, executive communication, and value-based customer engagement.
- Build stronger operating rhythms between TAMs, Customer Success, and Engineering Pods, with clearer accountability around customer priorities and delivery.
- Establish the operational metrics and processes needed to measure customer impact, FDE adoption, delivery health, and team effectiveness.
Within 365 Days, You’ll
- Have built a scalable Technical Account Management operating model centered on strategic roadmaps, measurable customer value, and proactive partnership.
- Have developed a TAM organization capable of confidently leading executive-level customer conversations and connecting technical delivery to business outcomes.
- Drive adoption and retention of FDE Tiers, with a goal of maintaining greater than 95% renewal across FDE subscriptions.
- Ensure Strategic Partner and Advanced/Tier 1 customers have active Strategic Roadmaps and Value Validation Plans designed to demonstrate 3–4x ROI.
- Have established a repeatable model that strengthens NDR and Gross Margin while defining the future of how Sitetracker delivers ongoing technical value to its customers.
The Opportunity
What You’ll Do
In this role, you will engage directly with international stakeholders to translate complex business requirements into technical design specifications, designing and maintaining fault-tolerant Salesforce Flows and scalable security architectures. Going beyond standard administration, you will actively configure and tune Salesforce AI systems, perform complex data transformations, and leverage your foundational Apex literacy to independently troubleshoot issues using system debug logs. Ultimately, you will apply a strong understanding of architectural boundaries to determine when solutions require modular, declarative automation versus custom code, ensuring robust, prompt-driven, and highly secure workflows across the enterprise.
The Skills You’ll Have
- Technical Aptitude, Security & AI
Expertise in Flow Builder, AI system configuration, Data Security, and declarative troubleshooting. Verifiable experience configuring AI systems and understanding sharing architecture, OWDs, and complex permission sets.
- Proactive Communication
Excellent oral and written skills to drive ticket momentum and explain technical limits to non-technical teams. Proven ability to provide unprompted ETA updates and set clear expectations, preventing stakeholder escalations.
- Work Management
High ability to context-switch and manage multiple tasks in a fast-paced environment. Strong ability to balance ongoing feature projects with urgent, high-priority Kanban support tickets while consistently delivering quality work on time.
- Ecosystem Knowledge & Certifications
Foundational Salesforce platform knowledge and ongoing learning. Practical experience heavily outweighs certifications, but Salesforce Admin or Platform App Builder is preferred.
Within 90 Days, You’ll
- Achieve 80% billable utilization, ensuring efficiency and customer satisfaction.
- Read and trace existing custom Apex logic in client orgs to understand current-state architecture.
- Translate complex customer business requirements into detailed technical specifications.
Within 180 Days, You’ll
- Manage configuration tasks across multiple projects concurrently.
- Build and deploy modular sub-flow architectures independently.
- Train others on how to use and configure the Sitetracker product.
Within 365 Days, You’ll
- Lead small to medium-sized implementations end-to-end, from solution design and requirements gathering to training and go-live.
- Make critical implementation decisions autonomously, fully understanding the impact on existing code and automations.
The Opportunity
With Sitetracker’s customer base rapidly expanding, we’re seeing increased demand for scalable solution delivery using out-of-the-box features and advanced declarative customization. The Senior Salesforce Administrator serves as the declarative technical backbone of our team: bridging the gap between OOTB capabilities and full-stack custom code.
This role offers the chance to work in a product-led environment, balancing deep feature development with high-priority support delivery. You’ll operate as a highly hands-on builder, owning projects end-to-end and working directly with customers to design tailored solutions. For high performers, this is an opportunity to stretch your skills across analysis, consulting, and delivery within a collaborative team of Developers, Architects, and QAs.
What You’ll Do
The Skills You’ll Have
- Advanced Flow Architecture & AI Execution
Deep mastery of complex automation, Flow design patterns, AI system configuration, and Apex diagnostics. Proven ability to actively monitor AI telemetry and optimize accuracy.
- Client Advisory & Pushback
Strong consulting experience. Capable of evaluating business needs, confidently pushing back against bad architectural requests, and defending Salesforce best practices.
- Execution Alignment & Data Architecture
- High-Velocity Work Management
High autonomy in estimating effort accurately and managing complex workloads. Successfully manages 2-3 high-effort and 4-5 medium-effort projects simultaneously while meeting strict timelines
Within 90 Days, You’ll:
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Attain 80% billable utilization.
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Complete deep-dive reviews of existing client Apex frameworks, data models, and flow inventories.
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Understand the delivery processes Solution Engineering follows and pass Sitetracker Admin training/certification.
Within 180 Days, You’ll:
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Autonomously drive requirement gathering meetings and design solution blueprints.
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Build and construct complex sub-flow automation frameworks, integrating with invocable Apex where necessary.
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Communicate effectively and proactively with customers regarding technical risks and timelines.
Within 365 Days, You’ll:
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Architect complex, enterprise-ready solutions autonomously end-to-end.
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Help and collaborate with Developer and QA team members to deliver the best hybrid (code + declarative) solutions.
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Earn Advanced Sitetracker Certifications.
At Sitetracker, you’ll play a critical role in designing and delivering complex, scalable Salesforce solutions that address our customers’ most challenging business needs. You’ll own the technical architecture of high-impact custom features and integrations, ensuring solutions are robust, performant, and aligned with Sitetracker’s engineering standards. This opportunity offers the autonomy to solve complex technical challenges, mentor fellow engineers, and influence the evolution of our platform through close collaboration with customers and our Product team.
What You’ll DoYou’ll lead the technical design and development of complex custom solutions built on the Sitetracker platform, translating challenging customer requirements into scalable, maintainable Salesforce architectures. You’ll take ownership of technical design decisions, implementation quality, and architectural integrity while ensuring customizations align with platform best practices and minimize technical debt.
You’ll serve as a technical leader within our FDE team, guiding fellow engineers through complex development challenges, participating in code reviews, and helping establish consistent engineering standards. You’ll proactively identify and resolve production issues, performance bottlenecks, and architectural risks while driving continuous improvements in development practices.
You’ll work closely with customers and internal stakeholders to understand business requirements, recommend effective technical solutions, and communicate progress throughout the development lifecycle. You’ll also collaborate with the core Sitetracker Product team to identify recurring customization needs and share architectural insights that may influence future product enhancements.
Success in this role means delivering high-quality solutions on time, maintaining strong customer relationships, meeting delivery and utilization expectations, and consistently demonstrating ownership of both technical outcomes and customer success.
The Skills You’ll Have1. Salesforce Development Experience
- You’ve authored technical design documents for multiple high-complexity Salesforce solutions, with a strong emphasis on scalability, maintainability, and minimizing technical debt.
- You’ve demonstrated advanced Apex development expertise, including asynchronous processing patterns such as Queueable Apex and Platform Events, while consistently producing reusable, efficient, and thoroughly tested code.
- You’ve designed and developed complex, performant Lightning Web Components that manage application state and interact effectively with external systems.
- You’ve established reusable Salesforce development frameworks and effectively used AI-assisted development tools to accelerate implementation, troubleshooting, and code quality while applying sound engineering judgment and review practices.
- You’ve proactively identified and resolved significant performance bottlenecks or technical debt within existing Salesforce solutions, improving overall system reliability and efficiency.
2. Communication
- You communicate complex technical concepts clearly and effectively, both verbally and in writing, ensuring stakeholders understand proposed solutions and technical decisions.
- You’ve collaborated with internal stakeholders throughout the feature development lifecycle, maintaining alignment from initial requirements through implementation and delivery.
- You provide clear, professional updates, proactively communicate challenges, and ensure technical and non-technical stakeholders remain informed throughout development.
- You’ve worked directly with external customers throughout the feature development lifecycle, building productive relationships and communicating technical progress effectively.
- You’ve led customer requirements discussions and demonstrated completed solutions, translating technical functionality into meaningful business value.
3. Work Management
- You’ve independently managed and delivered multiple complex custom implementation projects from technical design through development, testing, and deployment.
- You accurately estimate development effort for complex features, accounting for technical dependencies, implementation risks, and potential technical debt.
- You’ve proactively identified architectural and delivery risks, including data-volume challenges and integration stability concerns, and implemented mitigation strategies before they impacted project outcomes.
- You’ve developed or improved engineering processes, such as deployment workflows, environment management, or technical quality assurance practices, that increased delivery efficiency and consistency.
- You’ve successfully balanced high-priority architectural initiatives, complex feature development, and mentorship responsibilities while consistently maintaining engineering quality and delivery commitments.
- You’ve led technical discovery sessions with customers, translating complex or ambiguous business requirements into clearly defined technical specifications.
- You’ve presented proposed technical solutions directly to customers, confidently explaining architectural decisions and addressing technical questions or concerns.
- You’ve established credibility and trust with customer stakeholders, becoming a reliable technical resource for complex implementation decisions and challenges.
- You’ve influenced customer technical roadmaps or integration strategies, aligning business objectives with scalable Salesforce and Sitetracker best practices.
- You’ve transformed vague or competing customer requirements into clear, technically sound statements of work that support sustainable, long-term solutions.
Within 90 Days, You’ll
- Develop a strong understanding of Sitetracker’s Salesforce architecture, development standards, and FDE delivery processes, building the technical foundation needed to contribute to complex customer solutions.
- Independently design, develop, test, and deliver your first customer-facing customization or feature, demonstrating proficiency in Apex, Lightning Web Components, and Salesforce development best practices.
- Establish productive working relationships with engineering, Product, and customer-facing teams, actively participating in technical discovery, solution design discussions, and code reviews.
Within 180 Days, You’ll
- Take end-to-end technical ownership of multiple complex customer implementations, from requirements discovery and architectural design through development, testing, and deployment, consistently meeting delivery and quality expectations.
- Serve as a trusted technical resource for customers and internal stakeholders, independently leading technical discussions, recommending scalable solutions, and proactively addressing architectural risks and performance challenges.
- Contribute to engineering excellence by mentoring fellow developers, improving reusable development frameworks, and identifying opportunities to streamline delivery processes and reduce technical debt.
Within 365 Days, You’ll
- Establish yourself as a technical leader within the FDE team, consistently delivering high-impact, scalable Salesforce solutions while influencing architectural decisions and engineering best practices.
- Drive measurable improvements in engineering efficiency, solution quality, and customer outcomes through reusable technical frameworks, proactive performance optimization, and continuous process improvements.
- Partner with customers, engineering leadership, and the core Sitetracker Product team to identify recurring technical challenges, influence long-term solution strategies, and contribute insights that shape future platform enhancements.
The Opportunity
What You’ll Do
The Skills You’ll Have Technical Expertise & Architecture
- Designs and builds complex, performant, and reusable Apex/LWC components that manage state and interact with external system
- Deep experience designing and executing both inbound and outbound integrations.
- Apex Mastery: Implements advanced async patterns (Queueable, Platform Events) and consistently writes reusable, efficient, and thoroughly tested Apex
- Proficient in Git version control, managing pull requests, and executing standard CI/CD deployment processes
- Understands modern design patterns and best-practice development approaches
- Writes extensible, test-friendly code
- Advocates for architectural improvements that benefit scalability and maintainability
- Experience utilizing AI coding assistants (e.g., Cursor, GitHub Copilot, Claude) to accelerate code scaffolding and refactoring, while maintaining strict code quality and security standards
- Understands how their component fits into the larger system
- Approaches debugging analytically, identifying issues across multiple layers
- Recognises knowledge gaps and actively seeks learning
- Learns the “why” behind requirements and user scenarios.
- Builds software that supports real-world usage patterns including offline and low-connectivity environments
- Writes code that reduces downstream testing risk and future defects
- Thinks empathetically about multiple product personas
- Strong commitment to meet the delivery deadlines
- High autonomy in managing project scope
- Handling competing architectural priorities across multiple projects
- Helps drive clarity during technical discussions and team execution
- Sets a collaborative tone rooted in humility and shared learning
- Communicates clearly, frequently and successfully in both written and verbal formats
- Adapts style based on audience both technical or business
- Able to present work and demo functionality to groups
- Communicates well in both in-person and remote environments.
Within 90 Days, You’ll
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
The Opportunity
Are you passionate about Salesforce, solving complex platform problems, and finding smarter ways to make operational processes faster and more reliable? Sitetracker is looking for a Platform Upgrade Operations Engineer to help transform how we deliver platform upgrades.
Our team owns the end-to-end Sitetracker upgrade process—from readiness and pre-upgrade checks through execution, troubleshooting, testing, and post-upgrade validation. The goal is not simply to execute upgrades successfully, but to continuously make the process more automated, predictable, and scalable.
You will combine strong Salesforce Administration and Configuration knowledge with Copado, Copado Robotic Testing (CRT), scripting, automation, and practical AI capabilities. You will identify manual steps and turn them into automated checks, tests, workflows, and intelligent agents.
You don’t need to be a software developer. You do need strong Salesforce knowledge, the ability to read and understand Salesforce code, strong troubleshooting skills, and a mindset of asking: “How can we make this upgrade automatic?”
What You’ll Do
As a Platform Upgrade Operations Engineer, you will plan and run multi-week phased rollouts through sandbox, UAT, and Production for enterprise customers. Your success will be measured by rollout predictability, pre/post-upgrade validation rigor, and clean UAT hand-offs rather than net-new builds.
You will methodically plan the phased rollout precisely under a release calendar, validate configurations and permissions before and after, and spot regressions early. You are expected to communicate status crisply to customers and implementation partners (such as TechM), turning every upgrade into a reusable runbook.
The Skills You’ll Have Salesforce Package Upgrade Execution
- Plan and execute managed-package upgrades across sandbox, UAT, and Production environments.
- Manage sequenced rollout steps, strict dependencies, and the final production cutover.
- Own multi-week, multi-phase enterprise upgrades, requiring tight coordination with implementation partners to drive on-time, regression-free deployments.
Environment, Config & Permission Validation
- Perform rigorous pre/post-upgrade backup comparisons to protect customer trust and prevent Sev-1 incidents, such as permission-set discrepancies.
- Validate configurations, manage sandbox environments, and execute targeted smoke testing to confirm nothing has regressed during the upgrade.
- Build and utilize repeatable data, metadata, and backup-comparison methods capable of resolving disputed post-upgrade incidents.
UAT Coordination & Customer-Facing Upgrade Comms
- Run clean UAT hand-offs, create smoke-test guides, and facilitate go/no-go governance checkpoints.
- Produce controlled customer-facing upgrade materials, communicating schedule, risks, and status updates directly to enterprise customers and partners.
- Lead advance-notice processes for production-impacting changes to ensure phased rollouts land smoothly.
Release Management & Salesforce Platform Aptitude
- Demonstrate strong fluency in release trains, versioning, and dependencies to shorten planning cycles and de-risk cutovers.
- Apply a deep understanding of Salesforce platform mechanics that directly affect managed-package upgrades.
- Utilize release-train or DevOps tooling (such as Copado) alongside Salesforce certifications to streamline operations.
Within 90 Days, You’ll
- Understand the Sitetracker upgrade lifecycle and Salesforce platform.
- Become proficient with the upgrade playbook, Copado, CRT, and existing automation.
- Execute defined portions of standard upgrades.
- Identify high-value opportunities for automation and AI.
- Begin using AI tools as part of your daily technical workflow
Within 180 Days, You’ll
- Independently execute standard and moderately complex upgrades.
- Troubleshoot Salesforce, Sitetracker, configuration, automation, and testing issues.
- Build or enhance automated pre- and post-upgrade validation.
- Improve automated regression coverage using CRT or comparable tools.
- Create reusable scripts and automation that reduce manual effort.
- Implement practical AI-assisted workflows or agents that improve upgrade operations.
- Turn recurring upgrade issues into automated checks, tests, or prevention mechanisms.
Within 365 Days, You’ll
- Become a trusted technical resource for complex Sitetracker upgrades.
- Own significant areas of the upgrade automation roadmap.
- Build and maintain scalable automated pre- and post-upgrade validation.
- Expand automated regression coverage.
- Develop reusable automation and AI-assisted workflows that reduce manual intervention.
- Identify opportunities to make more of the upgrade lifecycle fully automated.
- Lead improvements that reduce upgrade duration, errors, and customer-impacting issues.
- Help move Platform Upgrade Operations from a manual execution model to an automated and increasingly intelligent model.
The Opportunity
What You’ll Do
The Skills You’ll Have Enterprise Sales
- Demonstrates evidence of selling in the Middle Eastern markets
- Strong evidence of success selling complex SaaS solutions across mid-market, large, and enterprise accounts, ideally in Telecom, Energy, or adjacent infrastructure sectors.
- Can walk through, in detail, how you navigate a complex enterprise SaaS deal to a win and the role you personally play in it.
- Won high-value SaaS deals ($300k+ ARR) by navigating complex buying centres and influencing executive stakeholders.
- Knows when to bring in the right partners based on deal strategy.
- Defines and executes territory plans against a named top-account list, including Sitetracker’s priority Middle Eastern accounts under our go-to-market strategy.
- Executes within MEDDPICC or a comparable methodology, holding rigour and velocity across every cycle.
Consultative Sales
- Researches effectively: understands how a target company makes money, where it aligns to our value proposition, and who the stakeholders are.
- Drives the conversation around product and unique value, knows the proof points, and ties platform capability directly to business outcomes.
- Builds credible business cases and ROI models for prospects, including the economics of AI-driven automation, not just software seats.
- Plays back the financial impact of the solution and presents commercial offers anchored to that business case.
- Acts as a challenger and trusted advisor by knowing the customer’s industry and business well.
Entrepreneurial Mindset
- Runs the territory like its CEO. Owns the actions, owns the decisions, and moves with speed and urgency.
- Builds and sustains a healthy (5x) pipeline and drives opportunities through the full cycle to a win.
- Leads a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex cycles and creates alignment between our team and the customer’s.
- Builds for the long term, focusing on durable deals that last.
Within 90 Days, You’ll:
- Be Sitetracker certified, including a working command of how Scout is positioned and where it wins.
- Understand Sitetracker’s business objectives and strategy.
- Know your territory and be able to build territory, account, and opportunity strategy.
- Be developing effective cross-functional relationships across the team.
- Begin establishing your pipeline and take ownership of existing relationships and accounts.
- Have command of the Sitetracker message and be able to tell our story to customers and prospects.
- Run productive meetings that advance opportunities and accounts.
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including MEDDPICC qualification and documentation.
- Have exceptional command of the message and the process.
- Have your territory planned and your pipeline defined.
- Be actively engaged with customers and prospects and on track to goal.
Within 365 Days, You’ll:
- Look back on year one able to take pride in “getting it done” and “doing it right.”
- Have hit your ARR and new-logo goals, delivered with quality, integrity, and respect.
- Contribute to best practice by spotting improvements and taking the initiative to recommend and implement them.
Join us as a Technical Account Manager, where you’ll provide strategic guidance to our largest customers, directly driving adoption, retention, expansion, and annualized services growth. This is a career-defining opportunity to wield end-to-end strategic leverage, blending high-impact enterprise architecture with long-term account ownership. You won’t just oversee timelines—you’ll shape product strategy, lead customer transformations, and solve complex challenges without getting bogged down in reactive firefighting.
What You’ll DoHistorically, our customer-facing technical roles focused on foundational support. As Sitetracker has scaled, this position has evolved into a pivotal strategic advisory role, fundamentally impacting customer outcomes, retention, expansion, and services revenue. We are now intentionally seeking professionals who bring a robust blend of strategic consulting, technical leadership, change management expertise, and a proven ability to drive value realization. In this role, you will champion our most complex accounts, guiding them through sophisticated business and technology transformations, and contribute directly to the long-term growth of our annualized services business. You will operate as a trusted partner, proactively steering customers towards their desired business outcomes and ensuring their Sitetracker investment delivers maximum value.
The Skills You’ll Have Strategic Consulting & Value Leadership- You’ll provide examples of steering customers toward a recommended solution when their initial direction was unlikely to achieve desired outcomes.
- You’ll demonstrate the ability to connect product capabilities to tangible business goals and operational improvements.
- You’ll skillfully facilitate complex decision-making among diverse stakeholder groups.
- You’ll provide evidence of influencing executive and operational stakeholders to change direction based on business value, resulting in measurable customer outcomes or expansion.
- You’ll clearly articulate a repeatable framework for driving value realization and long-term customer success.
- You’ll have directly or indirectly managed implementation teams, including solution architects, consultants, and engineers.
- You’ll expertly explain basic architecture concepts, integration patterns, data flows, and platform considerations.
- You’ll articulate the business implications of critical technical decisions.
- You’ll independently facilitate sophisticated solution design discussions involving integrations, data architecture, and platform scalability.
- You’ll demonstrate a strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices.
- You’ll have experience supporting organizational change during technology implementations.
- You’ll identify potential adoption risks and develop proactive mitigation strategies.
- You’ll effectively facilitate stakeholder alignment and user readiness activities.
- You’ll demonstrate a structured, repeatable approach to organizational change management.
- You’ll coach executive sponsors and business leaders on how to effectively drive organizational change within their teams.
- You’ll provide examples of identifying and implementing significant improvements without being explicitly directed to do so.
- You’ll rapidly learn unfamiliar concepts and apply them effectively within a reasonable timeframe.
- You’ll proactively address risks or opportunities before they escalate into larger issues.
- You’ll consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond the scope of your assigned responsibilities.
- You’ll provide examples where you created new approaches, frameworks, or best practices that were subsequently adopted by customers, teams, or the organization.
Within 90 Days, You’ll
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Develop a foundational multi-quarter Technical Account Plan for each of your core accounts, bridging architectural strategy with initial operational goals.
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Establish a continuous cadence for logging key technical trade-offs and updating architectural state changes immediately as customer systems evolve.
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Begin serving as a Strategic Advisor, providing initial consulting and solution leadership for critical customer transformation initiatives.
Within 180 Days, You’ll
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Lead structured quarterly technical syncs with customer stakeholders, validating that their system reality still aligns with their business objectives.
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Proactively identify adoption risks and guide customers through change management, ensuring new processes and behaviors are successfully adopted.
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Drive sound solution decisions by evaluating tradeoffs and directing solution architects and engineers, connecting technical choices to measurable business outcomes.
Within 365 Days, You’ll
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Own the long-term architectural strategy for your core accounts, consistently maximizing value realization and driving annualized services growth.
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Influence executive-level product strategy by providing valuable customer insights and recommendations.
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Serve as the indispensable trusted advisor for your customers, guiding them through complex business and technology transformations that yield significant, measurable success.