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AI Consultant Austin, TX

The Opportunity

This is a career-defining opportunity to shape the future of AI adoption for enterprise clients. You will be instrumental in transforming vague AI aspirations into structured, high-ROI business strategies. In this highly visible, billable role, you will bridge the critical gap between complex AI capabilities and strategic business transformation, directly influencing C-suite decision-making and driving tangible business value.

What You’ll Do

In this unique role, you will move beyond traditional software configuration to deliver high-level strategic advisory that combines deep technical credibility with profound business acumen. You will engage directly with enterprise C-suites, translating complex AI concepts into clear ROI frameworks, guiding organizations through AI governance, and expertly managing risk. While possessing the technical chops to evaluate data architectures, LLMs, and integration viability, your primary deliverable will be strategy—not code. You will design architecturally sound, tech-agnostic roadmaps that ensure client AI ambitions can realistically deploy into their existing enterprise ecosystems, leveraging foundational familiarity with platforms like Salesforce and Sitetracker to ensure practical, actionable solutions that drive true business transformation.

The Skills You’ll Have

AI Architecture & Data Readiness Evaluation

Audit client data infrastructure, including pipeline bottlenecks and data hygiene, to determine its readiness for specific AI models.
Fluently explain and justify the selection or rejection of specific LLMs or architectures based on critical business constraints like latency, privacy, and cost.
Demonstrate deep technical credibility to assess client data pipelines and judge integration viability without needing to write code.
Ship multiple production agents with measurable accuracy and safety outcomes, demonstrating a clear production track record.
Build reusable evaluation frameworks, guardrail patterns, or agent templates that have been adopted by others.

Strategic Enterprise Advisory

Present directly to C-suite or VP-level stakeholders, specifically defending an AI roadmap, governance policy, or risk-mitigation strategy.
Translate complex technical AI concepts into clear financial ROI frameworks or business-value metrics that secured executive buy-in.
Possess the executive presence to guide organizations through critical AI governance and risk management discussions.
Govern complex multi-environment organizations and establish robust administration standards and governance frameworks.
Navigate the boundaries between managed packages and custom development within an Independent Software Vendor (ISV) context.

Ecosystem Integration & Mapping

Design and implement solutions that successfully integrated with large, complex enterprise technology stacks.
Speak intelligently to the challenges of pushing and pulling data between modern AI tools and core platforms like Salesforce.
Demonstrate a clear understanding of API limitations, data synchronization complexities, and ecosystem guardrails in enterprise environments.
Lead a team through a significant discipline or technology shift, demonstrating adaptability and strategic leadership.
Build effective onboarding programs, upskilling initiatives, knowledge bases, or communities of practice that enhance ecosystem proficiency.

Commercial Advisory & Value Scoping

Detail past experience operating successfully in a billable, utilization-tracked environment, such as a professional services or consulting firm.
Share specific examples of accurately scoping a Statement of Work (SOW) and managing client expectations around billable hours and deliverables.
Proactively discover and scope follow-on projects organically during an advisory engagement, driving ongoing revenue streams.
Quantify ROI and skillfully frame both risk and oversight discussions for non-technical C-suite executives.
Shape a strategic roadmap that clearly delineates what aspects of a business to automate and, critically, what not to.

Within 90 Days, You’ll

Lead the initial implementation and delivery of our “AI Strategy Assessment” framework for key enterprise clients, establishing immediate value.
Engage with multiple C-suite stakeholders to identify high-impact AI use cases, assess data readiness, and begin building trust as a strategic advisor.
Contribute directly to the refinement of our billable service offerings, ensuring initial projects are accurately scoped and client expectations are proactively managed.

Within 180 Days, You’ll

Drive consistent billable utilization, meeting initial revenue targets and contributing significantly to the growth of the professional services pipeline.
Successfully complete and deliver several comprehensive AI Strategy Assessments, culminating in architecturally sound, ecosystem-ready roadmaps for clients.
Establish strong working relationships with internal product and engineering teams, ensuring strategic alignment between client needs and our solution capabilities.

Within 365 Days, You’ll

Fully establish and scale our greenfield AI advisory practice, becoming a recognized leader in transforming enterprise AI ambitions into tangible business outcomes.
Consistently exceed professional services revenue targets, identifying new opportunities and expanding the scope of our strategic engagements.
Shape the long-term vision and evolution of our AI consulting methodologies, mentoring future team members and solidifying our position as a premier AI transformation partner.

Apply Now

AI Developer – Salesforce Admin Bangalore

The Opportunity

Join Sitetracker’s Operations team and play a pivotal role in shaping our AI-first future, directly enabling our customer-facing teams across the business. This is a unique opportunity to build, test, and deploy AI agents and automations from the ground up, replacing manual processes and dramatically increasing the velocity and efficiency of critical business functions. You’ll be at the forefront of structuring our team around cutting-edge AI, not just layering it on top, seeing the direct business impact of every solution you create.

What You’ll Do

As an Operations Associate – AI Developer, you will step into a brand-new role designed to leverage your expertise with leading AI tools like Claude, Agentforce, Cursor,, and Gemini, alongside agent frameworks, to construct intelligent automations that live inside and interact with Salesforce. This includes building Salesforce Flows, Apex backed automations, LWC components, and AI powered actions that read and write to Salesforce objects, surfacing insights, triggering workflows, and eliminating manual work across our Customer Experience organization.

This role operates on an afternoon shift to ensure meaningful overlap with the US-based Director of Operations and the broader Customer Experience team. For candidates based in India, this means approximately 2:00 PM – 10:00 PM IST (aligned to GMT). The majority of design document handoffs, build reviews, and quality gate discussions happen during the overlap window with EST time.

You will receive clear, structured design requirements and user stories from the Director of Operations and independently translate these briefs into fully functional AI agents, automations, and skills. This role is part of a dynamic, shared builder pool, requiring you to demonstrate cross-domain capability, seamlessly executing builds across both process automation and Salesforce systems domains to deliver high-impact solutions for our global operations.

You will execute a complete build cycle for every assignment: read and clarify the design document and user stories before starting, build independently, self-test against defined acceptance criteria, and submit a fully documented build — including test data and expected outputs — for quality review. Builds that pass the quality gate go to production. Builds that do not come back with a clear failure report, and you address them before

The Skills You’ll Have

AI Tool Fluency & Agent Building

Build multiple AI-assisted automations or agents in a professional context.
Describe your design-to-build process, including how you test outputs and articulate end-user interaction.
Write or review effective prompt engineering logic, explaining how specific structures optimize outputs.
Define and execute AI agent quality testing, including regression checks and documenting expected vs. actual outputs.
Deploy AI agents or automations in a production environment, defining scope, writing prompts, validating outputs, and documenting for handoff.

Salesforce Administration, Configuration & Development

Configure complex Salesforce Flows, validation rules, or automation in a professional context.
Understand Salesforce object relationships, APIs, and data management.
Read and interpret basic Apex or SOQL to understand existing code or automation.
Build Salesforce automations that connect to external systems or trigger cross-object workflows.
Troubleshoot complex configuration/code issues, manage permissions, and build multi-step conditional automations (declarative or programmatic).

Build Execution & Independent Build Delivery

Translate structured written designs and user stories into working builds with minimal iteration.
Self-test builds against acceptance criteria before submission.
Submit complete, well-documented builds with test data and expected outputs for QA review.
Define your own testing protocol for builds, including inputs, expected outcomes, and pass/fail criteria.
Deliver technical builds or configurations from written designs with a high first-pass acceptance rate, consistently describing your testing and documentation process.

Curiosity, Learning Agility & AI Tool Adoption

Demonstrate active engagement with AI tools through built projects, published work, or professional application.
Proactively learn new AI tools or frameworks outside of formal training programs.
Introduce new AI tools or approaches to a team or project, describing the resulting impact.
Maintain a documented project history showcasing progressive AI and automation skill development.
Actively track developments in the AI and automation space, building personal projects or contributing to open-source AI automation, and articulating trade-offs between different AI tools.

Within 90 Days, You’ll

Successfully build, test, and deploy at least 3 production AI agents or automations that actively reduce manual effort for Operations or a customer-facing function, with measurable output.

Demonstrate cross-domain capability by executing builds across both process automation and Salesforce systems domains, requiring minimal design requirement clarification.

Complete all initial builds through the quality gate process, submitting well-documented work with test data and addressing all failure reports.

Within 180 Days, You’ll

Proactively identify opportunities to improve existing agents, contributing ideas for enhanced performance and user experience.

Take full ownership of your build pipeline, managing priorities and delivering completed agents with minimal daily oversight, regardless of remote or timezone differences.

Deepen your understanding of the operational processes you are automating, actively contributing to user story and test case achievement for newly operationalized processes.

Within 365 Days, You’ll

Become a key contributor to our growing AI automation strategy, influencing best practices and introducing innovative approaches to agent development.

Drive significant, measurable increases in velocity and efficiency for supported business functions through a robust portfolio of deployed AI agents and automations.

Chart a clear growth path towards a QA Analyst or senior builder role, demonstrating expertise in AI agent quality testing, design, and full-lifecycle deployment.

Apply Now

Commissions Manager New York, MC, Austin, TX

The Opportunity

Join our high-performing Finance team as Commissions Manager, a pivotal role offering full ownership of the commissions function for a ~400 person, multi-division organization, with direct visibility to the CFO. This is a rare chance to not just administer a process, but to rebuild it — inheriting a commissions environment built on Excel and manual reconciliation, and driving its transformation into a modern and strategic function. You’ll bring analytical rigor and AI-powered insight to a process that has relied successfully on spreadsheets and institutional memory, with your work visible at the executive level from day one.

What You’ll Do

As our Commissions Manager, reporting directly to the Director of Revenue and Commissions, you will assume a materially more strategic mandate than a standard commissions administration role. From day one, you will own monthly and quarterly commission calculations for ~250 commission-eligible employees across sales, customer success, and other variable-comp roles, working across a wide range of bespoke plan structures. Simultaneously, you will lead the technology transformation of commissions — owning the roadmap and execution of migrating the function that currently lives entirely in Excel and into a purpose-built software platform or some hybrid alternative. This transformation extends to plan design as well, as you partner with the leadership across multiple functions and the People Operations team to rationalize plan complexity for the next fiscal year. You will navigate these cross-functional relationships and will serve as the primary point of contact for commission disputes, bringing a documented, defensible resolution process. As the function matures, you will also apply AI tools to accelerate actuals vs. projections analysis and assist in explanation of commission outcomes with speed and clarity.

The Skills You’ll Have

Commission Calculation & Administration (Salesforce, Excel, NetSuite, Commission Software Platforms, AI Tools)

Own monthly and quarterly commission calculations across 300+ commission-eligible employees and highly bespoke plan structures.
Demonstrate in-depth knowledge of commission calculation mechanics, including accelerators, tiered payouts, SPIFs, and clawback provisions.
Bring hands-on fluency in Excel at an advanced level — you build and audit complex calculation models before you replace them.
Work from the Bookings dataset as the commissionable source of truth — Salesforce-fed, but adjusted for post-close changes — and NetSuite for GL posting and expense reconciliation
Fluency with modern data and AI tooling is a strong differentiator — SQL, Python, and agentic AI development tools such as Claude Code.
Executive reporting on variances and attainment to plan on rolling basis
Ensure timely, accurate, and clearly communicated commission payouts to payees every cycle.

Plan Design & Rationalization

Lead a structured effort to analyze existing plan complexity, identify redundancy, and simplify the plan architecture.
Partner with BU leadership and HR to design a simpler, more scalable commission plan structure for the next fiscal year.
Critically evaluate why plans are structured the way they are, not just how to calculate them.
Bring a proven track record of simplifying a complex commission plan landscape, not just administering what exists.
Document plan logic and assumptions so that plan design decisions are transparent and auditable over time.

Technology Transformation (Excel → CaptivateIQ / Spiff / Xactly)

Own the end-to-end roadmap for migrating commissions out of Excel and into a purpose-built commissions platform.
Bring a proven track record of personally leading a systems transformation — replacing manual, spreadsheet-based processes with software.
Evaluate and implement a commissions platform such as CaptivateIQ, Spiff, or Xactly, including data migration and change management.
Design the governance structure, controls, and documentation that go with a new platform.
Leverage AI tools (ChatGPT, Claude, Copilot, or similar) to accelerate variance analysis and improve the quality of explanations.

Stakeholder & Dispute Management

Serve as the primary point of contact for commission inquiries and disputes, with a documented resolution process.
Communicate complex commission calculations clearly — to a rep who believes they were underpaid, and to an executive who wants the one-number summary.
Coordinate seamlessly across Sales Operations, People/HR, Legal, and Accounting to ensure plan documents, quota letters, and accruals are accurate and timely.
Produce clear monthly summaries of commission expense drivers, attainment distributions, and anomalies for Finance leadership.
Build trust with a 300+ person commission-eligible organization by being consistent, transparent, and fast to resolve issues.

Within 90 Days, You’ll

Develop a deep, working understanding of every current commission plan, calculation methodology, and Excel-based process.

Achieve a seamless, error-free transition of commission calculation ownership, ensuring no missed or late payout cycles.

Establish a documented dispute-resolution process and become the trusted point of contact for commission inquiries.

Within 180 Days, You’ll

Develop a clear, CFO-approved roadmap for commissions platform migration, including vendor evaluation and selection.

Deliver an initial plan rationalization analysis, identifying redundancy and proposing a simplified structure for the next fiscal year.

Implement a recurring, AI-assisted variance analysis and reporting process for Finance leadership.

Within 365 Days, You’ll

Successfully complete migration of commissions administration onto a modern platform (CaptivateIQ, Spiff, Xactly, or comparable).

Launch the rationalized commission plan structure for the new fiscal year in partnership with Sales leadership and HR.

Ensure zero material commission calculation errors and consistent, on-time payout cycles across all divisions.

Apply Now

Customer Success Manager Singapore

The Opportunity

Join a high-performing Customer Success organization where you will immediately drive tangible value and demonstrate ROI for Sitetracker customers, directly contributing to their retention and growth. This is a unique chance to lead change for our customers and experience constant growth challenges and opportunities in a dynamic environment, shaping the future of success.

What You’ll Do

As a Customer Success Manager, you will be instrumental in ensuring our customers realize immediate, profound value from Sitetracker solutions through expert Customer Success practices. You will own the strategic relationship with a portfolio of enterprise customers, focusing on the successful creation, maintenance, and execution of comprehensive success and account plans. These plans will clearly articulate ROI, business value, and Sitetracker-driven strategies, establishing you as a critical partner in their journey.

You will expertly navigate complex customer organizations, conducting deep discovery to uncover new opportunities and actively promote account growth. A crucial aspect of your role involves proactively assessing customer issues, diagnosing underlying challenges, and developing strategic mitigation plans to prevent churn. This will involve seamless cross-team collaboration to correct and enhance the overall customer experience, ensuring long-term satisfaction and advocacy.

The Skills You’ll Have Core Customer Success Manager skills

Uses evaluation, judgment, and interpretation to select the right course of action for complex customer scenarios.
Manages a portfolio of 10-15 customers, applying high-touch engagement models and diverse working methodologies independently.
Works independently, with critical points reviewed, demonstrating strong personal project management skills.
Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining successful customer outcomes.
Proactively anticipates issues and blockers that could impact customer success and the organization in the near-future.

Improving customer experience and satisfaction, including stakeholder management

Provides a high-touch customer engagement that ensures continuous, increased value from Sitetracker.
Engages effectively with stakeholders at all levels of a business, maintaining appropriate communication cadences.
Communicates effectively to key stakeholders when called upon, incorporating constructive feedback to refine strategies.
Drives efficiencies in the team by advocating for process improvements and tools that better engage customers.
Proactively shares information, actively solicits feedback, and facilitates communication for multiple stakeholders, fostering collaboration.

Demonstrating ‘Business Value Realisation’ (BVR), and contract value

Identifies business value metrics specific to the customer’s business processes and clearly ties them to Sitetracker value.
Demonstrates the ability to identify, quantify, and achieve business value for customer(s), aligning with their overall objectives.
Creates jointly-owned success plans with customers and validates business value directly with executive stakeholders.
Consistently identifies and benchmarks new, creative, customer-specific business value metrics and KPIs.
Drives customer retention, expansion, and advocacy through the clear articulation and delivery of proven value realization.

Technical Apptitude

Builds stable working relationships internally, both within and across teams, leveraging technical insights.
Communicates industry knowledge and best practices to the customer based on previous experience, acting as a trusted advisor.
Possesses prior experience in a technically focused role such as pre-sales, solutions/sales engineering, or implementations.
Serves as an internal consultant for industry updates and preferred Sitetracker methods of interaction.
Proactively anticipates issues and blockers that could impact the organization in the near-future, often leveraging a technical perspective.

Within 90 Days, You’ll:

Establish immediate high-touch engagement with your assigned customer portfolio, building foundational relationships.
Begin creating and documenting initial success and account plans, focusing on demonstrating early ROI and Sitetracker value.
Proactively assess the health of your customer accounts, identifying potential risks and opportunities for improvement.

Within 180 Days, You’ll:

Successfully execute initial success and account plans, driving measurable business value and tracking key performance indicators for your customers.
Demonstrate your ability to navigate complex customer organizations, conducting discovery calls that lead to identified account growth opportunities.
Collaborate effectively with cross-functional teams to diagnose and initiate plans to mitigate customer issues, enhancing their experience.

Within 365 Days, You’ll:

Consistently drive high customer retention and expansion within your portfolio, exceeding renewal targets and fostering long-term partnerships.
Become a trusted strategic advisor to customer executives, leveraging your comprehensive understanding of Sitetracker’s value and technical capabilities to influence their strategic roadmap.
Contribute significantly to the evolution of Sitetracker’s Customer Success best practices, sharing insights and driving continuous improvement across the organization.

Apply Now

Demo Engineer – Salesforce Bangalore

The Opportunity

This is a pivotal role directly impacting our presales success, empowering our Solution Engineers with expert, prospect-specific configurations that win deals. You will provide crucial “follow-the-sun” support, focusing on EMEA and APAC, to accelerate sales cycles and contribute significantly to increased deal win rates and Average Contract Value (ACV). This is your chance to gain deep expertise in both our cutting-edge platform and solution, explore growing “hot” industries, and directly influence our growth trajectory.

What You’ll Do

As a Demo Engineer, you will be instrumental in the success of our presales efforts, leveraging your expert-level Salesforce and Sitetracker configuration skills. You’ll drive the creation of compelling, prospect-specific demo environments, ensuring they perfectly align with complex customer needs and effectively showcase our solution’s power. Beyond individual deal support, you will take ownership of maintaining and updating our core TSO demo organization, ensuring it remains cutting-edge, stable, and ready to support our global Solution Engineering team, particularly across EMEA and APAC. Your daily work will involve translating vague or general directions into precise, impactful demo configurations, making you a highly sought-after expert within the presales organization.

The Skills You’ll Have

SFDC Platform

Demonstrate knowledge and experience with Salesforce configuration.
Possess depth in creating Salesforce Flows.
Exhibit a strong understanding of Salesforce Permissions.
Hold one or more Salesforce certifications.
Show demonstrated expertise in Salesforce Communities / Digital Experiences.

Manage Multiple Initiatives

Ability to manage many concurrent projects with varying priorities and durations.
Strong understanding of demo builds and flows.
Experience managing a software release lifecycle, including documentation.
Previous experience working at a software company as a demo engineer.
Successfully led demo configuration, release planning, and comprehensive documentation efforts.

Business Acumen

Demonstrate understanding of the workflows and systems that drive businesses, including Project Management, Finance, Logistics, and Operations.
Grasp the operational relationships between project management, operations, finance, and field services teams.
Possess direct work experience in one of these functional areas.
Served as a Business Analyst within Project Management, Finance, Logistics, or Operations.
Expertly translate complex business challenges into effective demo scenarios.

Industry Knowledge

Possess depth of knowledge in Telecom, Utilities, Renewables, or other infrastructure-heavy industries.
Demonstrate an understanding of site- and asset-based industry operations.
Hold tangential experience in one or more of our preferred vertical markets.
Previous work experience directly at a company within a target infrastructure industry.
Experience with a software company that specifically targets and serves our key verticals.

Within 90 Days, You’ll

Master the foundational configuration of the Sitetracker platform.
Complete Sitetracker certification courses.
Complete relevant Salesforce Trailhead training.
Independently configure general Salesforce platform features for demo environments.
Begin actively contributing to prospect-specific demo configurations under guidance from Solution Engineers.
Take ownership of actively managing and updating sections of the core TSO demo organization.

Within 180 Days, You’ll

Independently deliver complex, prospect-specific demo configurations for Solution Engineers across multiple sales cycles.
Lead the TSO release process through the entire lifecycle
Become a trusted resource for SEs, showcasing strong problem-solving and configuration expertise.
Become an expert in our Scout AI solution.
Become a subject matter expert in one of our Industries

Within 365 Days, You’ll

Achieve expert-level Sitetracker configuration knowledge, consistently taking vague requirements and translating them into exceptional demo solutions.
Proactively identify and implement improvements to the TSO demo organization, incorporating knowledge of growing “hot” industries and new platform features.
Become a subject matter expert in all of our Industries.

Apply Now

Head of Partnerships – AMER United States

The Opportunity

This is a career-defining opportunity to play a leading role in growth of the Americas region for Sitetracker through Partners. You’ll build and activate high-value, strategic alliances with SIs, Consultancies, and ISVs, influencing major players within the critical infrastructure ecosystem. This is a challenging, growth-oriented opportunity within a high-performing team, where your commercial acumen and ability to move with speed and rigour will directly shape our market expansion. You will drive immediate revenue growth by expertly activating our established Global SI alliances in the region and building an exceptional network of Regional SIs.

Focus markets: US, Canada, LATAM

What You’ll Do

Reporting directly to the VP Global Partnerships, you will be responsible for driving revenue through and with Partners in the AMER region. You will be instrumental in driving our go-to-market efforts in concert with the regional sales leaders. You will provide GTM enablement to our priority partners, build relationships, drive joint business plans, spearhead co-selling initiatives, and relentlessly drive partner-sourced and partner-influenced revenue to achieve ambitious ARR targets.

The Skills You’ll Have Commercial Execution (Sourced & Influenced)

Track record of generating partner sourced opportunities through strategic partner initiatives.
Experience of identifying how and when to bring the right partners into direct sales cycles to add value.
Consistently exceed personal revenue targets, demonstrating a strong commercial drive.
Demonstrate a hands-on approach to leading sales cycles together with Partners and AEs, including shaping joint value propositions, preparing sales collateral, and drafting joint delivery models.

Market Activation

Articulate a compelling value proposition for SIs, Consultancies and ISVs to partner with Sitetracker
Provide evidence of successfully mapping internal account lists with partner accounts to identify concrete opportunities for collaboration.
Understand the internal dynamics and structure of professional service organisations and identify the key profiles to sponsor and drive partnerships
Share success stories of converting nascent or unproductive partnerships into highly productive ones
Point to multiple successful account mapping exercises that directly translated into leads and opportunities, bringing account teams together for a joint customer approach with partners similar to Sitetracker’s.

Leadership & territory management

Ability to demonstrate a structured, strategic approach to regional prioritization, maximizing ROI across diverse markets.
Experience implementing programmatic governance (e.g., QBRs, joint business plans) to advance partners from registered to preferred tiers.
Successfully navigated and resolved complex partner issues or escalations, protecting high-value relationships.
Demonstrated ability to maintain strong, productive relationships with large SI partners even during challenging situations.

Ecosystem Fluency

Extensive experience within relevant industries such as Telco, Energy, Utilities, or Critical Infrastructure.
An existing understanding of the Salesforce ecosystem and experience working at/with Salesforce SI or ISV partners.
Knowledge of the competitive landscape for asset lifecycle management solutions in AMER

Within 90 Days, You’ll

Integrate swiftly into the Partners organisation, gaining a comprehensive understanding of the current partner network and ongoing initiatives.

Conduct 1:1s with all AMER AEs and SEs to identify ‘at-risk’ or ‘stalled’ deals where a partner can provide an immediate ‘win’ or entry point

Have command of the Sitetracker message and be able to articulate our story and value proposition to partners and prospects

Establish joint business plans with at least two priority Global SIs, translating global alliances into actionable regional strategies.

Initiate outreach and secure discovery meetings with 5-7 key regional SI, boutique, or ISV partners from your existing network.

Contribute to pipeline development by identifying and registering your first partner-sourced opportunities.

Within 180 Days, You’ll

Drive measurable ARR growth by closing your first partner-sourced deal, demonstrating commercial execution.

Expand partnership reach by onboarding and initiating co-selling activities with at least three new regional partners.

Implement a structured regional strategy, clearly prioritizing sub-regions and allocating investment to maximize high-upside markets.

Within 365 Days, You’ll

Achieve your annual ARR targets by consistently driving partner-sourced and partner-influenced revenue, establishing a strong regional foundation.

Develop a robust and diverse partner ecosystem across APAC, with established governance and a clear path to sustained growth.

Be recognized as a strategic leader within the company, defining and executing the long-term partnership vision for the AMER region.

The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

The salary hiring range for this position is $300,000 – $360,000 OTE on a 60 – 40 split.

Apply Now

Manager (FDE) – Salesforce Bangalore

The Opportunity

This is more than just a management role, it’s your chance to shape how the world’s most innovative companies build the future. As the Manager of Forward Deployed Engineering, you won’t just oversee tasks; you’ll architect high-impact enhancements that drive growth and automate complex workflows across our product. You’ll join a collaborative, forward-thinking team that values innovation and gives you the autonomy to build real solutions with real impact. If you’re excited by clean code, creative problem-solving, and leading a team to leverage the full potential of the Salesforce platform, you’ll thrive here. What You’ll Do

As a Manager of FDE, you’ll hit the ground running and make an immediate impact by driving high-visibility projects that push the business forward. You will play a key role in building scalable, user-friendly solutions that power critical business operations while architecting enhancements that drive growth and automate complex workflows. As a hands-on technical expert, you will solve complex technical challenges and leverage the full potential of Force.com to deliver high-impact results. You will manage agile pod velocity and quality by collaborating cross-functionally to design, develop, and optimize custom Salesforce applications that improve how we engage with our customers and drive revenue. Acting as a coach and mentor, you will provide the autonomy and support for your team to build real solutions with real impact, fostering an environment that values innovation and growth. Finally, you will serve as a bridge between technical and business functions, strategizing and analyzing work that shapes the future of the product and the company.

The Skills You’ll Have

1. Hands-On Technical & Architectural Expertise (The “Player”)

Design and deliver complex technical architectures on the Salesforce/Force.com platform to solve unique infrastructure challenges.
Directly engage in high-level solutioning and coding to ensure the scalability and performance of customer deployments.
Step in as a technical lead for high-stakes projects, ensuring architectural integrity and best practices.

2. Agile Pod Velocity & Quality Management

Manage a high-performing engineering pod, ensuring consistent sprint velocity and on-time delivery of features.
Implement rigorous quality assurance and code review standards to minimize technical debt and deployment errors.
Optimize internal processes and agile methodologies to increase team efficiency and project transparency.

3. Technical Mentorship & “Unblocking” (The “Coach”)

Mentor junior and senior engineers, fostering their technical growth and professional development within the FDE organization.
Act as the primary escalation point to resolve complex technical blockers, ensuring the team remains productive and focused.
Create a culture of continuous learning by sharing architectural insights and technical best practices across the team.

4. Technical-to-Business Translation (TAM/BA Partnership)

Partner with Technical Account Managers (TAMs) and Business Analysts (BAs) to translate complex business requirements into technical specifications.
Communicate technical constraints and possibilities clearly to non-technical stakeholders to manage expectations and drive value.
Bridge the gap between customer needs and engineering execution, ensuring every technical solution delivers measurable business impact.

Within 90 Days, You’ll:

Complete Sitetracker product training and gain a deep understanding of our core architecture and deployment workflows.

Establish strong working relationships with your pod members and cross-functional partners in Product and Customer Success.

Assume full management of the FDE pod’s backlog and begin leading daily stand-ups and sprint planning sessions.

Within 180 Days, You’ll:

Successfully lead the pod through a major platform enhancement or high-visibility customer deployment project.

Implement a measurable improvement in pod velocity or code quality through process optimization or automation.

Conduct career development planning for all direct reports, identifying clear growth paths for each engineer.

Work with customers to gather requirements and be able to explain your solutions in a simplified non technical way

Determine the best path to architect solutions and build out enhancements

Act as the team representative for core features that you have developed

Develop Lightning Web Components and build out full scale applications for customer use

Work with customers to gather requirements and be able to explain your solutions in a simplified non technical way

Ramp up new hires and begin participating in the new hire interview process

Within 365 Days, You’ll:

Become a recognized technical authority within the company, influencing the broader FDE strategy and product roadmap.

Scale the capabilities of your pod to handle increasingly complex and large-scale global infrastructure deployments.

Achieve a high level of team retention and engagement through consistent coaching and technical leadership.

Contribute customizations and standardizations to the core product

Develop on the core product for customer suggested features

Build, architect, and maintain existing and new features for customer functionality

Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker product

Contribute customizations and standardizations to the core product. Develop on the core product for customer suggested features

Apply Now

Mulesoft Architect New Delhi

The Opportunity

This isn’t just an Integration Architect role—it’s a career-defining opportunity to architect the future of how Sitetracker seamlessly moves data across platforms, teams, and systems. You’ll tackle the challenge of data silos and technical inefficiencies that slow down the business, and instead, create robust, scalable, and reliable solutions that enable real-time insights and smarter decision-making.

You’ll be stepping into a high-impact role that requires both vision and precision. What sets our top performers apart is their ability to blend deep technical expertise with proactive stakeholder engagement. They are trusted advisors, excellent communicators, and resourceful problem solvers. If you’re someone who thrives on autonomy, technical rigor, and making meaningful impact at scale, this is the role where you can do your best work. You’ll be embedded within key initiatives that shape the way our systems grow with the business and directly influence how customers and teams experience Sitetracker.

This is your chance to drive architectural excellence in a company that is committed to innovation, excellence, and building for tomorrow.

What You’ll Do

You’ll join Sitetracker’s mission-critical integration team and bring to life end-to-end enterprise integration strategies. This isn’t just about plugging systems together—it’s about building a future-proof architecture that supports rapid scaling and business evolution.

From day one, you’ll lead solution design efforts across departments, translating complex requirements into elegant integration blueprints. Your work will span technical strategy, delivery oversight, and stakeholder management, ensuring that solutions are not just technically sound but also meet the needs of the business.

You’ll collaborate with senior architects, product teams, and external vendors, delivering key integration designs while influencing build quality and driving continuous improvement. Whether you’re presenting technical rationale to business leaders or guiding implementation teams, you’ll be central to unlocking Sitetracker’s next phase of growth.

The Skills You’ll Have

Solution Design & Architecture

+ Has designed solution architecture for at least three enterprise-scale integration projects

+ Can evaluate multiple design options and justify architectural decisions

+ Demonstrates strong understanding of integration patterns, scalability, and resiliency

+ Has architected multi-system or enterprise-level integration landscapes

+ Understands long-term impact of technical choices and proactively designs for future needs

Discovery & Requirements Translation

+ Has led customer integration discovery sessions and documented technical requirements

+ Can turn business needs into structured integration use cases

+ Can align technical capabilities with customer pain points and business value

+ Has consolidated input from multiple departments into unified technical specifications

+ Drives consensus on requirements with both technical and non-technical stakeholders

Technical Leadership & Build Oversight

+ Has reviewed build work for alignment with defined architecture standards

+ Can identify and resolve deviations in implementation

+ Can guide developers on technical best practices for integration

+ Has acted as technical authority across multiple project teams

+ Proactively manages build risks and adjusts approach to ensure quality outcomes

Stakeholder Engagement & Communication

+ Has presented integration solution designs to customer stakeholders

+ Can explain complex technical decisions clearly to non-technical audiences

+ Builds trust quickly with internal and external stakeholders

+ Has presented to executives and influenced decision-making

+ Drives alignment across cross-functional teams through clear, consistent communication

Within 90 Days, You’ll:

Deliver integration solution design for at least one active cross-functional project.
Build strong working relationships with product, engineering, and key external vendors.
Conduct architectural reviews for current integration workflows and propose improvements.
Act as a technical thought partner during early-stage discovery on upcoming initiatives.

Within 180 Days, You’ll:

Lead the end-to-end architecture and delivery guidance for multiple concurrent integration projects.
Drive consistency in technical standards across all integration designs and documentation.
Actively influence technical alignment and strategy with at least two external system vendors.
Be recognized as a go-to authority on integration best practices within the team.

Within 365 Days, You’ll:

Establish and enforce scalable integration architecture frameworks across the organization.
Mentor junior architects and engineers on integration strategy and execution.
Deliver measurable performance improvements across key systems through thoughtful integration design.
Lead cross-functional post-mortems and incorporate learning into future solution architecture.

Apply Now

Mulesoft Architect Bangalore

The Opportunity

This is your chance to drive architectural excellence in a company that is committed to innovation, excellence, and building for tomorrow.

What You’ll Do

The Skills You’ll Have

Solution Design & Architecture

+ Has designed solution architecture for at least three enterprise-scale integration projects

+ Can evaluate multiple design options and justify architectural decisions

+ Demonstrates strong understanding of integration patterns, scalability, and resiliency

+ Has architected multi-system or enterprise-level integration landscapes

+ Understands long-term impact of technical choices and proactively designs for future needs

Discovery & Requirements Translation

+ Has led customer integration discovery sessions and documented technical requirements

+ Can turn business needs into structured integration use cases

+ Can align technical capabilities with customer pain points and business value

+ Has consolidated input from multiple departments into unified technical specifications

+ Drives consensus on requirements with both technical and non-technical stakeholders

Technical Leadership & Build Oversight

+ Has reviewed build work for alignment with defined architecture standards

+ Can identify and resolve deviations in implementation

+ Can guide developers on technical best practices for integration

+ Has acted as technical authority across multiple project teams

+ Proactively manages build risks and adjusts approach to ensure quality outcomes

Stakeholder Engagement & Communication

+ Has presented integration solution designs to customer stakeholders

+ Can explain complex technical decisions clearly to non-technical audiences

+ Builds trust quickly with internal and external stakeholders

+ Has presented to executives and influenced decision-making

+ Drives alignment across cross-functional teams through clear, consistent communication

Within 90 Days, You’ll:

Deliver integration solution design for at least one active cross-functional project.
Build strong working relationships with product, engineering, and key external vendors.
Conduct architectural reviews for current integration workflows and propose improvements.
Act as a technical thought partner during early-stage discovery on upcoming initiatives.

Within 180 Days, You’ll:

Lead the end-to-end architecture and delivery guidance for multiple concurrent integration projects.
Drive consistency in technical standards across all integration designs and documentation.
Actively influence technical alignment and strategy with at least two external system vendors.
Be recognized as a go-to authority on integration best practices within the team.

Within 365 Days, You’ll:

Establish and enforce scalable integration architecture frameworks across the organization.
Mentor junior architects and engineers on integration strategy and execution.
Deliver measurable performance improvements across key systems through thoughtful integration design.
Lead cross-functional post-mortems and incorporate learning into future solution architecture.

Apply Now

Operations Associate – System Admin & AI Mexico City

The Opportunity

This is a pivotal opportunity to drive the tactical execution of Post Sales operations, directly impacting our efficiency and customer experience.

You will play a crucial role in configuring processes and generating insightful reports, becoming an indispensable asset to our customer-facing teams. This role offers the unique chance to shape operational excellence at the ground level, growing your expertise in system administration and data analysis while exploring the future of AI in operations.

What You’ll Do

In this early-career operations role, you will be at the forefront of executing essential system enhancements and resolving process issues that directly support our customer experience teams. Your day-to-day will involve hands-on adjustments to existing processes and systems, ensuring seamless operations for critical post-sales activities.

You’ll proactively address access needs and implement minor yet impactful changes, acting as a vital support system that keeps our operations running smoothly and efficiently. This role emphasizes practical, tactical execution, allowing you to service our CX teams by making tangible improvements to their systems and workflows, ultimately streamlining their interactions and improving overall operational flow.

The Skills You’ll Have Technical Aptitude

Leverage your experience with custom objects to optimize data structures within Salesforce.
Design and configure impactful reports and dashboards to visualize key operational metrics.
Develop and implement Salesforce Flows, triggers, and notifications to automate critical processes.
Hold Salesforce Administrator and/or Developer certifications, demonstrating advanced platform expertise.
Possess the ability to read and update APEX code for salesforce processes, extending platform functionality.

Priority & Process Management

Effectively manage multiple concurrent requests for system enhancements and bug fixes, applying best practices.
Proactively identify and overcome roadblocks to ensure timely resolution of operational needs.
Demonstrate clear examples of vetting and prioritizing operational requests, ensuring alignment with business objectives.
Own the end-to-end process for operational updates, from initial vetting and prioritization through configuration and enablement.
Provide concrete examples of managing the entire lifecycle of operational enhancements and bug fixes, showcasing full ownership.

AI Curiosity & Entry-Level Automation Aptitude

Utilize AI chat tools to inform troubleshooting strategies for platform issues.
Apply AI-driven insights to guide basic system configuration requests effectively.
Clearly articulate your process for integrating AI tools into your daily platform administration tasks.
Demonstrate experience building AI-assisted automations or agents in a professional context.
Thoroughly describe your process for generating and testing AI-driven troubleshooting and configuration recommendations.

Communication & Documentation (Internal/External)

Exhibit strong communication skills, effectively conveying technical information to diverse audiences.
Articulate clear processes for collaborating with stakeholders on operational requests and changes.
Demonstrate a systematic approach to gaining consensus and approval for proposed system modifications.
Define and implement strategies for clarifying requests through seamless collaboration with internal teams.
Proactively manage internal stakeholders and meticulously maintain playbook updates for process consistency.

Within 90 Days, You’ll

Master the existing Salesforce environment, executing routine process modifications and data collection enhancements using OOTB functionality for customer-facing teams.
Successfully develop and update core Salesforce reports and dashboards, providing initial insights into team performance and operational gaps.
Establish collaborative workflows for vetting and prioritizing incoming operational requests, ensuring a clear understanding of needs before execution.

Within 180 Days, You’ll

Independently manage a pipeline of operational requests, from initial clarification to successful execution and documentation, demonstrating end-to-end ownership.
Proactively identify opportunities to enhance Salesforce data integrity and account management processes, implementing solutions that improve efficiency for customer-facing teams.
Leverage your AI curiosity to explore and propose initial applications of AI tools within Salesforce administration, focusing on troubleshooting or basic configuration optimization.

Within 365 Days, You’ll

Become the go-to expert for Salesforce tactical operations, consistently delivering high-quality process modifications and insightful reporting that directly address business performance and customer experience needs.
Champion data-driven decision-making by evolving Salesforce reporting capabilities, enabling leadership to proactively identify and resolve operational business improvements.
Lay the groundwork for your growth into an Operations Analyst by deeply understanding end-user requirements, contributing to initial project development phases, and informing future system design.

Apply Now

Product Engineer Denver, Colorado

The Opportunity

Join Sitetracker as a Product Engineer and contribute to the future of enterprise software by harnessing cutting-edge AI. You’ll bring strong technical skills to deliver high-quality software solutions, leveraging AI to increase development velocity and throughput. This is a unique opportunity to apply legitimate AI for commercial use, combining established engineering practices with a pioneering spirit to deliver impactful solutions.

What You’ll Do

As a Product Engineer, you will contribute to the technical design and implementation of our groundbreaking new AI harness solution. You will own features and components end-to-end, moving beyond traditional SaaS paradigms to help build highly scalable, high-throughput AI infrastructure.

This is a polyglot role. You’ll need to understand product strategy, dig into user needs, and use that context to make smart decisions about what to build and how to build it.You’re expected to absorb the problem space, prioritize effectively, uphold a high standard of engineering, and ship solutions that move the product forward. This role calls for someone who can break down challenges into iterative solutions, keep stakeholders informed, and find ways to unblock themselves. You will collaborate across teams to deliver scoped work and contribute to solving problems that enhance efficiency across the Engineering organization.

The Skills You’ll Have

Technical Expertise & Implementation

Take ownership of your features end-to-end, from implementation through testing and monitoring.
Implement and deliver AI-driven product capabilities with guidance on architectural direction.
Write clean, scalable, and efficient code for our core AI harness.
Work with Large Language Models (LLMs) and other AI components, following established security practices.
Contribute to the design of fault-tolerant systems that orchestrate multiple AI agents.

Quality & Customer Focus

Develop an understanding of customer challenges and the value your team’s AI solutions bring.
Write thorough tests, including strategies for non-deterministic AI outputs.
Follow established data privacy guardrails in all AI systems you build.
Contribute to automated evaluation pipelines that assess AI output quality.
Identify opportunities to improve existing AI harness applications and surface them to the team.

Collaboration & Growth

Actively participate in code reviews and knowledge-sharing with teammates.
Seek and incorporate feedback to continuously improve your own craft.
Contribute to engineering discussions and help the team reach sound technical decisions.
Communicate cross-team dependencies early to keep projects on track.
Adopt and champion emerging engineering standards for AI development.

Communication

Clearly articulate your technical decisions and trade-offs.
Collaborate effectively across Product and Engineering teams.
Communicate AI concepts in accessible terms to both technical and non-technical audiences.
Share knowledge about the AI harness with teammates and stakeholders.
Contribute ideas to the product roadmap by staying current with emerging AI capabilities.

Within 90 Days, You’ll

You’ll Ramp up on the team’s architecture, codebase, and AI tooling. Contribute to your first AI-driven product features with support from senior engineers.

Within 180 Days, You’ll

You’ll Independently deliver AI-driven product features end-to-end, with increasing complexity.
Actively participate in design discussions and contribute to team best practices around secure and scalable AI development.

Within 365 Days, You’ll

You’ll Consistently deliver well-crafted, end-to-end AI-driven product capabilities that contribute to increased velocity and throughput.
Serve as a reliable contributor who elevates team quality through strong technical work, thoughtful code reviews, and knowledge sharing.

Apply Now

Sales Development Representative London

The Opportunity

This is a founding role in a new, dedicated Scout sales motion. As a Senior Sales Development Representative, you will be the engine driving outbound pipeline creation during a high-impact period of regional expansion. Scout is Sitetracker’s enterprise AI agent platform. It does the work, not just reports on it, and it stays grounded in the customer’s own operational data. That makes it credible in an enterprise procurement review in a way that bolted-on AI tools are not.

Your job is to partner with our Scout Account Executive to find the organisations that need what Scout does — before they know Sitetracker — and build the initial relationships that bring them in. The initial target hypothesis is the installed base of field service management and workforce management platforms — ServiceMax, MaintainX, Procore, and adjacent solutions — where vendors have no credible AI roadmap and customers are actively looking for one.

This is a land-grab moment. You will be the person who fuels the pipeline to capitalise on it. This role operates independently from the core Sitetracker GTM motion — deliberately. That separation is structural, not cultural. You will work alongside a dedicated Scout AE from day one, fully supported by sales leadership, marketing, and existing SE resources as the motion builds momentum.

What You’ll Do

In this role, you will collaborate directly with sales leadership and your AE to define and execute the outbound go-to-market and account-based strategy for your territory from scratch. Because this is a founding motion, there is no inherited pipeline, no established playbook, and no blueprint to follow—and that is entirely the point.

Build the Blueprint: Construct the outreach approach from the ground up, test critical messaging hypotheses, and actively shape what the Scout sales development motion looks like as it scales.
Drive High-Value Pipeline: Consistently generate high-quality leads through thoughtful, targeted, and persona-driven outreach across phone, email, and social touchpoints.

Position the Entry Point: Identify and qualify new Scout business in adjacent markets, surfacing opportunities anchored to real business value, and positioning Scout as the strategic entry point into the broader Sitetracker platform.

Throughout this process, you will maintain a direct and collaborative relationship with your AE and sales leadership, proactively feeding back what messaging works, what objections arise, and what needs to pivot within a dynamic, two-way relationship where you are expected to have a view and share it openly.

The Skills You’ll Have: Outbound Prospecting Excellence

Complex SaaS Experience: Proven track record generating high-quality outbound pipeline for complex SaaS solutions, ideally in field service management, workforce management, or adjacent operational software markets.
Enterprise Navigation: Demonstrated ability to map enterprise accounts, navigate multi-stakeholder structures, and execute tailored strategies for Tier 1 accounts while scaling outreach for Tier 2/3 accounts.
Operational Discipline: Highly disciplined approach to building and following a consistent daily rhythm, utilizing time-blocking and meticulous CRM (Salesforce) hygiene to drive pipeline.
Framework Familiarity: Familiarity with MEDDPICC (or equivalent frameworks) to ensure the opportunities you surface are anchored in genuine business value and clear pain points.

Consultative and Commercial

Strategic Researcher: Researches effectively to understand how a target company makes money, where Scout’s value proposition intersects with their operational challenges, and who the right stakeholders are.
Value-Driven Messaging: Able to position AI-driven automation commercially — partnering with marketing and AEs to articulate what it is worth to a business’s operational outcomes, not just what it does.

Entrepreneurial Mindset — Non-Negotiable

Comfortable with Ambiguity: There is no established playbook for this motion. You must be eager to help write it.
Territory Ownership: Runs the prospecting territory like its owner. Takes full accountability for goals, activity metrics, and data-driven adjustments without waiting to be directed.
Pace and Urgency: Moves with pace and urgency. The market window is open now. Speed matters.

Resilient & Collaborative by Instinct

High Stamina: Exceptionally resilient, with the mental stamina to maintain momentum, positivity, and continuous performance through high-rejection outreach environments.
Team Multiplying Effect: Collaborative by instinct, thriving in a small founding team environment (your AE, marketing, and leadership) to make the team more than the sum of its parts.

Within 90 Days, You’ll:

Certified: Sitetracker and Scout certified — with a working command of how Scout is positioned, where it wins, and how it differs from generic AI tools in an enterprise evaluation.
Strategized: Target account list defined, prioritized, and documented within the agreed ICP for this motion alongside your AE.
Ramped: Initial outbound pipeline established and first discovery conversations underway using a structured, repeatable prospecting rhythm.
Accountable: Demonstrate absolute accountability through clean Salesforce tracking and meticulous activity logging.

Within 180 Days, You’ll:

Uncapped Pipeline: Active pipeline consistently meeting and exceeding goals through creative outbound strategies and focused execution.
Trusted Partner: Established yourself as a trusted, strategic partner to your AE and the regional Scout sales team.
Playbook Iteration: Feed continuous insights into the feedback loop regarding market barriers, objection handling, and messaging refinement based on real market evidence.

Within 365 Days, You’ll:

Bar-Raising Performance: Become a bar-raising performer, consistently hitting top-quartile pipeline generation performance for the Scout platform.
Playbook Contribution: Material contribution to the formalized Scout GTM playbook — including ICP refinement, sequence optimization, and prospecting strategy that informs how the motion scales beyond the founding team.

Apply Now

Sales Enablement Associate / Specialist Austin, TX

The Opportunity

Join Sitetracker’s Global Enablement & Strategic GTM Programs team as our first Enablement & GTM Programs Associate based in the Americas, helping build the operational foundation that enables our global revenue organization to scale. You’ll bring regional coverage to the US sales organization, own the operational mechanics behind enablement delivery, and help create the reporting framework that demonstrates how enablement directly improves seller performance and ramp time.

This is a net-new role with exceptional visibility and ownership. Top performers are defined by reliability and agency—they make sure nothing slips, proactively drive work forward without formal authority, and consistently turn complex inputs into simple, actionable resources that sellers actually use. You’ll work directly with senior revenue leaders while helping shape a function that is still being built.

For someone who enjoys building processes, improving operations, and seeing measurable business impact, this role offers the opportunity to help define how Sitetracker enables its global sales organization while following a clearly defined career path from Associate to Specialist and beyond.

What You’ll Do

As the Enablement & GTM Programs Associate, you’ll own the day-to-day operations that keep Sitetracker’s enablement function running smoothly. You’ll administer Showpad, build and maintain learning paths, manage onboarding programs, coordinate New Hire Bootcamps, oversee certification programs, and ensure our enablement content remains current, organized, and trusted by the sales organization. You’ll become the operational backbone that allows strategic enablement initiatives to scale globally while creating capacity for the broader team to focus on methodology, coaching, and GTM strategy.

You’ll establish dedicated support for both the Americas and APAC regions by coordinating enablement sessions, office hours, GTM All Hands, Quarterly Business Reviews, Sales Kickoff planning, and cross-functional launch programs. Working closely with Product Marketing, Revenue Operations, Sales Leadership, and Customer Success, you’ll coordinate the PMM-to-Enablement intake process, track key milestones, manage logistics, drive action items to completion, and proactively flag risks before they impact launch readiness.

You’ll also help build the evidence loop between enablement activity and sales performance. By partnering with Enablement and GTM leadership, you’ll contribute to recurring reporting that connects Showpad engagement with Salesforce performance, helping the business better understand the relationship between enablement participation, seller ramp time, and commercial outcomes. Through disciplined execution, operational rigor, and continuous process improvement, you’ll help establish scalable programs that support the continued growth of Sitetracker’s global revenue organization.

The Skills You’ll Have

Enablement & Learning Operations

Build, publish, and maintain structured learning paths and courses within a sales enablement platform or learning management system.
Develop disciplined content governance through consistent naming conventions, tagging, version control, ownership, and expiry management.
Audit enablement content libraries and partner with stakeholders to improve content quality, organization, and adoption.
Design role-based onboarding paths, certification programs, and learning experiences that scale with business growth.
Establish governance practices that create long-term trust, accountability, and adoption across the enablement platform.

Program Coordination & Managing Multiple GTM Initiative

Coordinate multiple concurrent enablement programs while consistently delivering against competing priorities and deadlines.
Own end-to-end logistics for onboarding cohorts, enablement sessions, GTM events, and high-visibility meetings.
Drive action items to completion by proactively following up with cross-functional stakeholders and senior leaders.
Design or significantly improve recurring operational processes that increase efficiency and scalability.
Introduce tracking mechanisms, intake processes, or governance frameworks that strengthen execution and organizational follow-through.

Data Handling, Reporting & Insights

Produce accurate recurring reports using CRM data, spreadsheets, and operational metrics.
Build and maintain reliable reporting packs for leadership using Salesforce reporting and strong spreadsheet skills.
Monitor key sales and enablement metrics while validating data accuracy before distribution.
Connect multiple data sources to generate operational insights that improve business decision-making.
Develop dashboards and reporting that help leadership measure enablement effectiveness and seller performance.
Comfortable using AI tools (e.g., ChatGPT, Gemini, Copilot) to improve productivity, summarize information, draft reports, or accelerate analysis while validating outputs for accuracy.

Communication & Stakeholder Partnership

Write clear, concise seller-focused communications that translate complex product and marketing updates into actionable guidance.
Summarize detailed information into practical resources that sales teams can quickly understand and apply.
Build productive relationships across Product Marketing, Revenue Operations, Sales Leadership, and Customer Success.
Facilitate enablement sessions, workshops, and internal communications with professionalism and confidence.
Partner effectively across regions and functions to improve launch readiness, commercial execution, and seller adoption.

Within 90 Days, You’ll:

Take ownership of Showpad administration, content governance, onboarding logistics, certification management, and recurring enablement operations.

Establish reliable Americas and APAC coverage for enablement sessions, office hours, onboarding support, and key GTM programs.

Build strong working relationships across Product Marketing, Revenue Operations, Sales Leadership, and Customer Success while confidently managing multiple concurrent initiatives.

Begin producing recurring operational reporting with a focus on accuracy, consistency, and executive readiness.

Within 180 Days, You’ll:

Fully operationalize enablement workflows, certification tracking, content governance, and recurring GTM programs with minimal day-to-day guidance.

Independently coordinate Quarterly Business Reviews, GTM All Hands, onboarding cohorts, Sales Kickoff planning, and PMM-to-Enablement intake while ensuring milestones remain on track.

Own the production of recurring reporting packs for weekly sales meetings, QBRs, and CRO reviews while continuously improving reporting quality and operational efficiency.

Become the trusted point of contact for enablement operations across the Americas while proactively identifying opportunities to improve processes.

Within 365 Days, You’ll:

Establish Showpad as a trusted, well-governed enablement platform with role-based onboarding, certification management, structured content governance, and scalable operational processes.

Help build a reliable reporting framework that connects enablement participation with sales performance, supporting the organization’s goal of improving seller ramp time by 10%.

Successfully transition operational ownership of enablement logistics, recurring GTM programs, and reporting, enabling leadership to focus more time on coaching, methodology, and strategic GTM program design.

Become a trusted operational partner to Revenue Leadership by consistently delivering high-quality enablement operations, cross-functional execution, and measurable improvements across the global revenue organization.

Apply Now

Senior Customer Success Manager Austin, TX

The Opportunity

Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you’ll directly impact customer retention and growth by demonstrating tangible value and ROI. You will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the US region while experiencing constant growth challenges and opportunities.

What You’ll Do

As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value across the dynamic US region, partnering with a diverse portfolio of Enterprise and Regional accounts. You will own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker’s business value. This includes skillfully navigating complex customer organizations to build deep rapport and trust with senior leadership, understanding their mission-critical milestones and strategic objectives.

You will proactively assess and diagnose customer challenges, developing comprehensive mitigation plans to prevent churn and elevate the overall customer experience through seamless cross-functional collaboration. Furthermore, you will continuously reinforce and improve Customer Success processes, always seeking to go above and beyond in every interaction, both externally with clients and internally with our teams. You will serve as a vital conduit, ensuring our customers’ voices are heard and their evolving needs are met with innovative solutions.

The Skills You’ll Have

Core Customer Success Manager skills:

+ Manage a diverse portfolio of enterprise accounts, applying high-touch engagement models that drive strong relationships and help customers realize measurable value from the platform.

+ Create and execute impactful account and success plans, demonstrating a strong customer-first mindset and ensuring customers achieve clear business value from their investment.

+ Collaborate with Renewals and Sales counterparts to share customer health insights and influence positive renewal outcomes for six- and seven-figure contracts.

+Develop a deep understanding of your book of business to anticipate risks, remove blockers, and proactively guide customers toward successful outcomes.

+ Build trusted relationships with key stakeholders, positioning yourself as a strategic advisor and strong advocate for your customers internally.

Improving customer experience and satisfaction, including stakeholder management:

+ Fostered deep customer relationships through working in a ‘high-touch’ engagement model

+ Engages effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences.

+ Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions.

+ Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction.

+ Quickly builds and establishes strong, trusted relationships with Business Sponsors and Economic Buyers.

Demonstrating ‘Business Value Realisation’ (BVR), and contract value:

+ Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives.

+ Clearly articulate how you identified value, how it aligned to a customer’s overall business objectives, and how it was delivered and measured.

+ Creates jointly-owned success plans with customers and validates business value with customer executives.

+ Builds out Success Stories and collaborates with Marketing to publish these with clients, showcasing impact.

+ Generates public endorsements from clients, serving as powerful advocates for Sitetracker’s solutions.

Technical Aptitude:

+ Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations.

+ Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs.

+ Proficient in using modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks.

+ Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes.

Within 90 Days, You’ll:

Successfully create and initiate success & account plans for your assigned portfolio of US accounts, aligning with customer and Sitetracker objectives.
Begin to deeply engage with senior customer leadership across your region, building initial rapport and understanding their critical business drivers and strategic vision.
Proactively assess and diagnose initial customer issues, collaborating with cross-functional teams to formulate and implement actionable mitigation plans.

Within 180 Days, You’ll:

Consistently execute and refine your success & account plans, actively demonstrating tangible ROI and business value to customers through clear metrics and outcomes.
Expertly navigate complex customer organizations, turning detractors into champions and driving internal cross-functional improvements that enhance the customer experience.
Proactively identify and champion opportunities for customer experience enhancement, adoption, and retention, becoming a vocal advocate for customer needs within Sitetracker.

Within 365 Days, You’ll:

Consistently drive retention and expansion across your entire US portfolio, significantly contributing to Sitetracker’s growth through strong renewals and increased platform utilization.
Solidify your position as a trusted advisor for senior customer leadership, influencing their long-term strategy and ensuring Sitetracker is an indispensable partner.
Shape and optimize Customer Success practices within the US region, contributing directly to Sitetracker’s global CS operational excellence and market leadership.

Apply Now

Senior Customer Success Manager (French Speaker) London

The Opportunity

Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you’ll directly impact customer retention and growth by demonstrating tangible value and ROI. As someone that can speak fluent or business level French, you will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the French and Benelux region while experiencing constant growth challenges and opportunities.

What You’ll Do

As a Senior Customer Success Manager who speaks French, you will use your ability to conduct business discussions, negotiations, strategic conversations and be instrumental in driving customer value across the dynamic French and Benelux region, partnering with a diverse portfolio of Enterprise, Strategic, and Regional accounts. You will own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker’s business value. This includes skillfully navigating complex customer organizations to build deep rapport and trust with senior leadership, understanding their mission-critical milestones and strategic objectives.

The Skills You’ll Have Core Customer Success Manager skills:

Manage a diverse portfolio of Enterprise, Strategic, and Regional accounts, applying high-touch engagement models and demonstrating adaptable ways of working.
Create and execute impactful account and success plans, demonstrating a commitment to customer-focused initiatives.
Drive the renewal of six-figure (mandatory) and ideally seven-figure contracts, showcasing your expertise in contract lifecycle management.
Proactively map out your territory, anticipating issues and blockers independently to ensure smooth customer journeys.
Pursue early and multi-year renewals autonomously, demonstrating a strong grasp of long-term account strategy.

Improving customer experience and satisfaction, including stakeholder management

Fostered deep customer relationships through working in a ‘high-touch’ engagement model.
Proven ability to engage effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences.
Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions.
Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction.
Quickly builds and establishes strong, trusted relationships with Business Sponsors and Economic Buyers.

Demonstrating ‘Business Value Realisation’ (BVR), and contract value:

Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives.
Clearly articulate how you identified value, how it aligned to a customer’s overall business objectives, and how it was delivered and measured.
Creates jointly-owned success plans with customers and validates business value with customer executives..
Builds out Success Stories and collaborates with Marketing to publish these with clients, showcasing impact.
Generates public endorsements from clients, serving as powerful advocates for Sitetracker’s solutions.

Technical Aptitude:

Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations.
Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs.
Proficiency in modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks.
Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes.

Within 90 Days, You’ll:

Successfully create and initiate success & account plans for your assigned portfolio of key French & Benelux accounts, aligning with customer and Sitetracker objectives.

Begin to deeply engage with senior customer leadership across your region, building initial rapport and understanding their critical business drivers and strategic vision.

Proactively assess and diagnose initial customer issues, collaborating with cross-functional teams to formulate and implement actionable mitigation plans.

Within 180 Days, You’ll:

Consistently execute and refine your success & account plans, actively demonstrating tangible ROI and business value to customers through clear metrics and outcomes.

Expertly navigate complex customer organizations, turning detractors into champions and driving internal cross-functional improvements that enhance the customer experience.

Proactively identify and champion opportunities for customer experience enhancement, adoption, and retention, becoming a vocal advocate for customer needs within Sitetracker.

Within 365 Days, You’ll:

Consistently drive retention and expansion across your entire France and Benelux portfolio, significantly contributing to Sitetracker’s growth through strong renewals and increased platform utilization.

Solidify your position as a trusted advisor for senior customer leadership, influencing their long-term strategy and ensuring Sitetracker is an indispensable partner.

Shape and optimize Customer Success practices within the France and Benelux region, contributing directly to Sitetracker’s global CS operational excellence and market leadership.

Apply Now

Senior DevOps Engineer – Salesforce New Delhi

The Opportunity

This is not a traditional Salesforce DevOps role focused on maintaining pipelines; this is an opportunity to own and evolve a modern, source-driven Salesforce delivery ecosystem at scale. As a Salesforce DevOps Engineer, you will be responsible for transforming how Salesforce applications are built, packaged, validated, and released by fully embracing Salesforce DX, CI/CD automation, and Second-Generation Packaging.

You’ll play a critical role in moving teams away from fragile, manual release processes and toward high-frequency, reliable, and secure deployments. Your work will directly impact product stability, engineering velocity, and customer trust. This role is ideal for someone who thrives on automation, takes proactive ownership, and enjoys influencing how engineering teams operate at scale.

What You’ll Do

As a Salesforce DevOps Engineer, you’ll design and drive a source-driven development and release strategy that supports multiple scrum teams delivering frequently and safely. You’ll build and optimise CI/CD pipelines that validate, test, secure, and package Salesforce metadata automatically — ensuring every release is predictable and production-ready.

You’ll work closely with developers, architects, and release stakeholders to manage package modularity, dependencies, and branching strategies. From troubleshooting complex deployment failures to improving pipeline performance and release cadence, you’ll ensure that Salesforce delivery is fast, scalable, and resilient. Your role will go beyond execution — you’ll actively identify risks, prevent incidents, and continuously improve DevOps maturity across teams.

The Skills You’ll Have

1. Deep Technical Proficiency in Salesforce DevOps

*Manages Salesforce metadata entirely as source code using Salesforce DX and Git as the system of record

*Creates, versions, and promotes Unlocked Packages or Second-Generation Packages using SFDX CLI

*Designs and executes CI-driven deployments without relying on Change Sets

*Automates deployments using Scratch Orgs and sandbox-based workflows

*Supports high-frequency releases (multiple per month) while maintaining stability

*Designs package dependency strategies for complex Salesforce codebases

2. CI/CD Automation & DevSecOps

*Builds and maintains CI/CD pipelines using tools like Jenkins or CircleCI

*Integrates validation, testing, and static code analysis into automated pipelines

*Implements automated package versioning as part of the release process

*Optimizes pipelines to reduce build time and deployment failures

*Embeds security and quality checks early in the delivery lifecycle

3. Proactive Leadership & Growth Mindset

*Independently troubleshoots and resolves build and deployment failures

*Proactively identifies and flags risks in release pipelines or delivery plans

*Supports multiple scrum teams simultaneously without compromising quality

*Drives automation and DevOps improvements without waiting for direction

*Prevents production incidents through early detection and proactive controls

*Mentors engineers on Salesforce DevOps best practices

4. Effective Technical Communication & Documentation

*Clearly explains branching strategies, pipeline architecture, and package flows to teams

*Documents CI/CD workflows, DevOps runbooks, and SFDX configurations

*Maintains and standardizes sfdx-project.json and related project structures

*Leads DevOps onboarding sessions for new teams

*Influences how teams structure repositories and manage releases

Within 90 Days, You’ll

Take ownership of existing Salesforce DevOps pipelines and release processes
Successfully support ongoing releases using SFDX-based, source-driven workflows
Identify gaps, risks, and improvement areas in CI/CD and packaging strategies
Establish trust with development and scrum teams through reliable delivery

Within 180 Days, You’ll

Implement or optimize Unlocked Packages or 2GP strategies across teams
Improve CI/CD pipeline performance, stability, and automation coverage
Increase release frequency while reducing deployment errors and rollbacks
Proactively prevent incidents through improved validation and monitoring

Within 365 Days, You’ll

Drive Salesforce DevOps practices at scale across multiple scrum teams
Enable high-confidence, high-frequency releases (more than two per month)
Standardize DevOps documentation, workflows, and delivery patterns
Act as a trusted DevOps leader influencing Salesforce engineering strategy

Apply Now

Senior Enterprise Sales Development Representative – Scout AI Austin, TX

The Opportunity

What You’ll Do

Build the Blueprint: Construct the outreach approach from the ground up, test critical messaging hypotheses, and actively shape what the Scout sales development motion looks like as it scales.
Drive High-Value Pipeline: Consistently generate high-quality leads through thoughtful, targeted, and persona-driven outreach across phone, email, and social touchpoints.

Position the Entry Point: Identify and qualify new Scout business in adjacent markets, surfacing opportunities anchored to real business value, and positioning Scout as the strategic entry point into the broader Sitetracker platform.

The Skills You’ll Have:

Outbound Prospecting Excellence

Complex SaaS Experience: Proven track record generating high-quality outbound pipeline for complex SaaS solutions, ideally in field service management, workforce management, or adjacent operational software markets.

Enterprise Navigation: Demonstrated ability to map enterprise accounts, navigate multi-stakeholder structures, and execute tailored strategies for Tier 1 accounts while scaling outreach for Tier 2/3 accounts.

Operational Discipline: Highly disciplined approach to building and following a consistent daily rhythm, utilizing time-blocking and meticulous CRM (Salesforce) hygiene to drive pipeline.

Framework Familiarity: Familiarity with MEDDPICC (or equivalent frameworks) to ensure the opportunities you surface are anchored in genuine business value and clear pain points.

Consultative and Commercial

Strategic Researcher: Researches effectively to understand how a target company makes money, where Scout’s value proposition intersects with their operational challenges, and who the right stakeholders are.

Value-Driven Messaging: Able to position AI-driven automation commercially — partnering with marketing and AEs to articulate what it is worth to a business’s operational outcomes, not just what it does.

Entrepreneurial Mindset — Non-Negotiable

Comfortable with Ambiguity: There is no established playbook for this motion. You must be eager to help write it.

Territory Ownership: Runs the prospecting territory like its owner. Takes full accountability for goals, activity metrics, and data-driven adjustments without waiting to be directed.

Pace and Urgency: Moves with pace and urgency. The market window is open now. Speed matters.

Resilient & Collaborative by Instinct

High Stamina: Exceptionally resilient, with the mental stamina to maintain momentum, positivity, and continuous performance through high-rejection outreach environments.

Team Multiplying Effect: Collaborative by instinct, thriving in a small founding team environment (your AE, marketing, and leadership) to make the team more than the sum of its parts.

Within 90 Days, You’ll:

Certified: Sitetracker and Scout certified — with a working command of how Scout is positioned, where it wins, and how it differs from generic AI tools in an enterprise evaluation.

Strategized: Target account list defined, prioritized, and documented within the agreed ICP for this motion alongside your AE.

Ramped: Initial outbound pipeline established and first discovery conversations underway using a structured, repeatable prospecting rhythm.

Accountable: Demonstrate absolute accountability through clean Salesforce tracking and meticulous activity logging.

Within 180 Days, You’ll:

Uncapped Pipeline: Active pipeline consistently meeting and exceeding goals through creative outbound strategies and focused execution.

Trusted Partner: Established yourself as a trusted, strategic partner to your AE and the regional Scout sales team.

Playbook Iteration: Feed continuous insights into the feedback loop regarding market barriers, objection handling, and messaging refinement based on real market evidence.

Within 365 Days, You’ll:

Bar-Raising Performance: Become a bar-raising performer, consistently hitting top-quartile pipeline generation performance for the Scout platform.

Playbook Contribution: Material contribution to the formalized Scout GTM playbook — including ICP refinement, sequence optimization, and prospecting strategy that informs how the motion scales beyond the founding team.

90K OTE (uncapped commissions) + stock options

Apply Now

Senior Manager, Implementation Bangalore

The Opportunity

This is an opportunity to build and scale a world-class global delivery centre that powers the deployment of next-generation infrastructure worldwide. As a Senior Manager of Solution Delivery, you will lead the evolution of Sitetracker’s Bangalore delivery organisation into a high-performing Centre of Excellence that drives implementation quality, operational scale, and customer success globally.

You’ll partner closely with global Delivery and Resource Management leaders to operationalise a Follow-the-Sun delivery model, enabling continuous implementation support across AMER, EMEA, and APAC regions. This role goes beyond traditional delivery leadership as you’ll shape operational strategy, strengthen technical governance, elevate implementation quality, and build scalable systems to support rapid global growth. If you thrive in fast-paced SaaS environments, enjoy solving large-scale operational challenges, and are passionate about building empowered, high-accountability teams, this role offers the opportunity to make a significant global impact.

What You’ll Do:

As a Senior Manager, Implementation, you’ll lead the India delivery organisation and play a critical role in scaling Sitetracker’s global implementation capabilities. You’ll hit the ground running and make an immediate impact by expanding high-performing technical teams, establishing operational rigour, and driving delivery excellence across configuration, QA, and data migration workstreams.

You’ll collaborate closely with international stakeholders to operationalise a seamless Follow-the-Sun delivery framework, ensuring continuous implementation progress and flawless global handoffs across AMER, EMEA, and APAC. By establishing scalable workflows and improving capacity planning, you will build systems that provide accurate operational visibility and predictable delivery outcomes.

You’ll act as a strategic leader across the organisation. Driving technical quality control, enforcing standardized implementation practices, and creating governance models that improve efficiency, reduce defects, and increase customer satisfaction. Your leadership will directly influence how Sitetracker scales delivery globally. You’ll also mentor and develop future leaders within the Delivery Center, building strong technical capabilities while fostering an empowering culture of accountability, transparency, operational maturity, and continuous improvement

The Skills You’ll Have:

SaaS Service Delivery & Scaling

Manage a multi-disciplinary technical team to seamlessly deliver multi-region SaaS implementations.
Expand, restructure, and scale a delivery team to successfully absorb increasing volumes of global implementation work while maintaining predictable delivery velocity and healthy utilisation margins.
Transition a legacy delivery team into a centralised, high-performing global Centre of Excellence that drives documented ROI enhancements.
Meet expanding global onboarding and implementation demand by rapidly scaling delivery capabilities to absorb regional workload spikes.

Technical Control & Generative AI Innovation

Demonstrate deep proficiency within the Salesforce ecosystem, cloud deployment frameworks, and relational database concepts to evaluate technical assessments objectively.
Serve as the ultimate gatekeeper for solution quality by conducting technical reviews and protecting system and architectural integrity.
Design repeatable technical gatekeeping frameworks, including structured peer reviews and quality checks.
Strategically identify, test, and integrate generative AI productivity tools directly into daily configuration and testing workflows.
Establish clear operational usage guidelines, compliance protocols, and training structures for a technical team adopting AI tools.
Drive documented timeline and configuration efficiency gains by achieving 100% team compliance in generative AI tool integration.

Operational Governance & Data Integrity

Enforce strict data compliance by utilizing system-verified project logs to monitor KPIs rather than relying on manual tracking or self-reported metrics.
Manage team performance and capacity planning through system verified metrics to prevent regional delivery drops and eliminate capacity errors in project and work planners.
Address systemic delivery failures and process bottlenecks through data driven insights before they impact the client experience.

Follow-the-Sun Operational Design

Map cross timezone shift coverages and establish clear operational handover protocols spanning the AMER, EMEA, and APAC regions.
Engineer, coordinate, and operationalize uninterrupted 24-hour delivery handovers to maintain continuous, global implementation velocity.
Transition workflow tracking away from ad-hoc tools and manual systems into robust, platform-native automation.
Fully automate a complex Follow-the-Sun delivery architecture by tracking enterprise user stories

Within 90 Days, You’ll:

Audit and stabilize the current operational landscape of the Bangalore delivery center, correcting data gaps within the work planner to achieve 100% accurate team utilization metrics.

Establish deep, trusted relationships with regional Delivery and Resource Management leaders, aligning cross-functional workflows and communication cadences.

Take full ownership of the “Follow the Sun” operational model, finalizing its workflow transition out of ad-hoc systems and natively into platform user stories with clear regional lead assignments.

Deliver a comprehensive root-cause analysis presentation to executive leadership outlining early operational insights, process bottlenecks, and an immediate delivery action plan.

Finalize a scalable team expansion and development plan to onboard, train, and grow employees with expertise in implementations and consulting.

Within 180 Days, You’ll:

Drive the delivery center to successfully execute and deliver 40% of implementations for each respective global region out of the Bangalore hub.

Launch the team’s first structured, mandatory quarterly internal knowledge-sharing cadence, successfully upskilling analysts in advanced Salesforce and Sitetracker configuration.

Achieve 100% compliance across the entire team regarding mandatory AI tool integration, demonstrating measurable efficiency gains in day-to-day configuration and QA tasks.

Establish standard operating procedures for mandatory managerial reviews of data migration plans and technical designs, reducing deployment defects.

Implement measurable operational improvements across utilization, quality, and delivery efficiency while strengthening coordination across AMER, EMEA, and APAC teams

Within 365 Days, You’ll:

Transform the Bangalore delivery organization into a highly proactive, self-sustaining Center of Excellence that acts as a strategic thought leader for the global business.

Fully operationalize a seamless, automated “Follow the Sun” model across all three global regions, ensuring flawless cross-regional handshakes and continuous delivery velocity with zero dropped deliverables.

Deliver measurable improvements in delivery speed, implementation quality, and client satisfaction while continuously refining processes.

Monitor and improve key performance indicators related to professional services offerings to consistently achieve financial targets and regional delivery margin goals.

Build and mentor a high-performing team capable of scaling the organization further and managing ongoing career growth

Apply Now

Senior Payroll Specialist ( US & India Payroll) Bangalore

The Opportunity

Join our dynamic global team as a Senior Payroll Manager, a pivotal role offering full ownership of a multi-country payroll function with direct accountability to the CFO. This is a rare chance to not just manage, but to build and strategically transform our payroll operations, significantly reducing costs and mitigating risk as we scale. You’ll drive enterprise-level impact, shaping the future of our financial infrastructure and potentially growing a team.

What You’ll Do

As our Senior Payroll Manager, reporting directly to the CFO, you will assume a materially more strategic mandate than a standard payroll execution role. From day one, you will take direct ownership of our US payroll operations, ensuring seamless and error-free processing within ADP Workforce Now. Simultaneously, you will oversee and review our India payroll cycles, currently managed by Paybooks, with an explicit mandate to evaluate and likely execute the insourcing of India payroll onto ADP’s India affiliate (Celergo) or a similar robust platform. This strategic transition will extend to other global entities as well, demanding both your hands-on execution prowess and the sound judgment required to design and implement an effective build and insourcing plan. You will navigate complex cross-border processes, coordinate effectively across the CFO, US Controller, EMEA/APAC Controller, India team including Finance staff, People/HR, and external processors. As the function matures and scales, you will also be poised to hire, train, and mentor a junior India payroll teammate, building out a high-performing team.

The Skills You’ll Have

US & India Payroll Processing, with an Insourcing/Transition Mandate

Drive US payroll directly in ADP Workforce Now from your first day.
Oversee and review India payroll cycles through our current processor, Paybooks.
Demonstrate in-depth knowledge of US payroll, including hands-on ADP Workforce Now processing, in-depth mastery of US compliance obligations (nexus/state tax, FLSA, workers comp et al) and other items such as equity compensation.
Bring a proven track record of personally leading a transition of payroll from an outsourced processor to an insourced, ADP-style platform (as would be the case for India).
Exhibit direct ownership of India payroll, extending beyond mere coordination with Paybooks as a processor.

GL Integration, ERP & Reconciliation (NetSuite, FloQast)

Prepare and post accurate ADP-to-NetSuite payroll journal entries.
Reconcile payroll liability and clearing accounts meticulously each month.
Own the monthly balance sheet reconciliations, ensuring no aged discrepancies.
Leverage experience using FloQast or a similar close-management tool effectively.
Provide robust support for external audit requests related to payroll balances.

India Statutory Compliance (PF, ESI, Professional Tax, TDS/Form 16, Gratuity)

Ensure the accuracy of India statutory withholdings and comprehensive filing support (PF, ESI, Professional Tax, TDS, Form 16).
Administer Gratuity Act compliance and execute precise Full & Final settlement calculations.
Possess direct, hands-on experience administering PF/ESI/TDS/Gratuity for an India entity, ideally within a software/services company.
Successfully managed India payroll compliance through a statutory audit or PF/ESI inspection with no findings.
Own the end-to-end process for India statutory filings, including Form 24Q.
Experience of Labour Law in the State of Karnataka and dealing with inspections in a professional manner.

Cross-Border Process Ownership, Stakeholder Management & Team-Building

Operate payroll with minimal supervision across multiple countries.
Proactively drive and implement process or vendor changes within payroll operations.
Coordinate seamlessly across key stakeholders including the CFO, US Controller, EMEA/APAC Controller, the existing Finance team in India and People/HR.
Lead a payroll insourcing or vendor transition from end to end in India (and potentially other countries).
Bring experience in hiring, training, or mentoring junior payroll teammates.

Within 90 Days, You’ll

Achieve a seamless, error-free transition of direct US payroll ownership, ensuring no missed or late cycles.

Establish full ownership of India payroll review processes, ensuring all cycles are meticulously vetted.

Begin active evaluation of our India payroll outsourcing model, preparing for strategic recommendations.

Within 180 Days, You’ll

Develop a clear, CFO-approved viability plan for insourcing India payroll (and potentially other entities), as well as a recurring process for automated reconciliations and variance analysis.

Implement initial steps of the insourcing plan, demonstrating progress towards reducing processor dependency and cost.

Proactively identify and flag compliance or transition risks, providing solutions before issues arise.

Within 365 Days, You’ll

Successfully complete the insourcing of India payroll onto an internal platform (if justified), or provide a clearly documented and approved reason to remain with our current processor, Paybooks.

Ensure zero statutory findings across all payroll entities and achieve consistent closure of all GL and close items within established SLAs.

Begin defining the framework for hiring and training a junior India payroll teammate, supporting the growth of the function.

Apply Now

Senior Product Engineer Denver, Colorado

The Opportunity

Join Sitetracker as a Senior Product Engineer and contribute to the future of enterprise software by harnessing cutting-edge AI. You’ll bring strong technical skills to deliver high-quality software solutions, leveraging AI to increase development velocity and throughput. This is a unique opportunity to apply legitimate AI for commercial use, combining established engineering practices with a pioneering spirit to deliver impactful solutions.

What You’ll Do

As a Senior Product Engineer, you will contribute to the technical design and implementation of our groundbreaking new AI harness solution. You will own features and components end-to-end, moving beyond traditional SaaS paradigms to help build highly scalable, high-throughput AI infrastructure.

The Skills You’ll Have

Technical Expertise & Implementation

Take ownership of your features end-to-end, from implementation through testing and monitoring.
Implement and deliver AI-driven product capabilities with guidance on architectural direction.
Write clean, scalable, and efficient code for our core AI harness.
Work with Large Language Models (LLMs) and other AI components, following established security practices.
Contribute to the design of fault-tolerant systems that orchestrate multiple AI agents.

Quality & Customer Focus

Develop an understanding of customer challenges and the value your team’s AI solutions bring.
Write thorough tests, including strategies for non-deterministic AI outputs.
Follow established data privacy guardrails in all AI systems you build.
Contribute to automated evaluation pipelines that assess AI output quality.
Identify opportunities to improve existing AI harness applications and surface them to the team.

Collaboration & Growth

Actively participate in code reviews and knowledge-sharing with teammates.
Seek and incorporate feedback to continuously improve your own craft.
Contribute to engineering discussions and help the team reach sound technical decisions.
Communicate cross-team dependencies early to keep projects on track.
Adopt and champion emerging engineering standards for AI development.

Communication

Clearly articulate your technical decisions and trade-offs.
Collaborate effectively across Product and Engineering teams.
Communicate AI concepts in accessible terms to both technical and non-technical audiences.
Share knowledge about the AI harness with teammates and stakeholders.
Contribute ideas to the product roadmap by staying current with emerging AI capabilities.

Within 90 Days, You’ll

You’ll Ramp up on the team’s architecture, codebase, and AI tooling. Contribute to your first AI-driven product features with support from senior engineers.

Within 180 Days, You’ll

You’ll Independently deliver AI-driven product features end-to-end, with increasing complexity.
Actively participate in design discussions and contribute to team best practices around secure and scalable AI development.

Within 365 Days, You’ll

You’ll Consistently deliver well-crafted, end-to-end AI-driven product capabilities that contribute to increased velocity and throughput.
Serve as a reliable contributor who elevates team quality through strong technical work, thoughtful code reviews, and knowledge sharing.

Apply Now

Senior Sales Engineer (French Speaker) London

The Opportunity

This is your chance to lead from the front in one of Sitetracker’s highest-impact roles. As a Senior Sales Engineer, you won’t just support deals—you’ll become the technical linchpin accelerating our expansion across the French region. This role exists to drive outcomes in a high-stakes, high-growth market where enterprise customers are deploying mission-critical infrastructure.

You’ll lead deep, prescriptive conversations with prospects—turning complex operational challenges into scalable solutions using Sitetracker’s category-defining platform. Your ability to act with agency and bring intense competence will directly influence revenue growth and customer success.

You’ll join a team of top performers who thrive by owning their craft, acting decisively, and partnering closely across functions. And for the right candidate, this is a career-defining opportunity to grow fast, move fast, and build for tomorrow.

What You’ll do:

As a fluent French speaker, you’ll be the trusted technical advisor from the first discovery call through technical validation and close. You’ll shape buying decisions by leading tailored demos, building solution narratives, and influencing stakeholders at every level—from field operations to the C-suite. You’ll be part of the team that is responsible for growing our French region.

You’ll drive pipeline velocity, reduce friction in the sales cycle, and translate Sitetracker’s product capabilities into tangible business outcomes. Your partnership with Account Executives will be essential to driving both net-new wins and long-term customer value. You’ll also influence how we evolve—whether by feeding insights into the product roadmap, contributing to sales enablement, or mentoring peers. Your role isn’t just to keep up—it’s to raise the bar.

The Skills You’ll Have:

Presales Experience

Successfully supported enterprise software sales cycles from discovery to close
Delivered compelling, value-based product demonstrations tailored to stakeholder needs
Navigated technical evaluation processes including RFPs, security reviews, and POCs
Translated customer requirements into scalable, real-world platform solutions
Configure and architect customised solutions during the sales cycle

Technical Acumen

Quickly learned new solutions and configured software environments independently
Built, maintained, and customized demo environments for complex use cases
Integrated enterprise systems (e.g., Salesforce, GIS) with technical credibility
Demonstrated deep product knowledge that elevated stakeholder confidence
Functioned as a solution architect across multiple high-value enterprise opportunities

Industry Knowledge

Ran complex sales opportunities in telecom, energy, utilities or across multiple different verticals/industries
Connected industry trends to customer goals in discovery and solutioning
Closed a variety of deals (Mid Market, Enterprise & strategic) with site- and asset-based operational complexity
Anticipated challenges unique to large-scale infrastructure rollouts
Acted as a regional authority on industry-specific use cases and best practices

Business Acumen

Tailors communications for different audience including C-level executives (business strategy) and IT/Operations/Architecture leadership (technical validation)
Mapped platform functionality to financial and operational metrics
Partners cross-functionally to align Sitetracker’s solution with customers strategic goals
Operates with near complete autonomy, consistently delivering high quality, complex deliverables and driving consensus among internal stakeholders (Product, Sales, Services)
Influences strategic outcomes beyond the technical solution alone

Within 90 Days, You’ll:

Ramp on Sitetracker’s platform, SE methodology, and demo environments
Lead technical discovery and solutioning on active opportunities
Deliver your first tailored, value-based demo to a key prospect
Collaborate with AEs to build regional sales strategies
Shadow top performers and complete SE certification

Within 180 Days, You’ll:

Own the full technical sales cycle for mid-to-large enterprise accounts
Build reusable demo flows and technical assets that accelerate velocity
Influence win strategy through technical close plans
Partner with Product and Marketing to refine messaging based on field insight
Contribute to internal training by sharing best practices and lessons learned

Within 365 Days, You’ll:

Drive consistent impact in win rates, deal size, and cycle time
Lead complex, multi-stakeholder deals from first touch to close
Mentor new SEs and elevate team performance
Shape product direction by providing structured customer feedback
Be recognized as a strategic partner to Sales Leadership and Product

Apply Now

Senior Software Engineer Bangalore

The Opportunity

As a Full Stack Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer-requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform.Implementing on the force.com platform, you will use frameworks such as Apex, LWC, React, etc.

Utilizing your great communication skills, you will deliver scalable solutions that are adapted to various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.

The Skill Set

Strong understanding of object-oriented programming and design principles.
Effective communication skills and ability to collaborate in a team environment.
Familiarity with Salesforce Platform, including Apex programming and Lightning Web Components development (experience is a plus but not mandatory).
Salesforce certifications (e.g., Platform Developer I, Lightning Web Component Specialist) are desirable but not mandatory.
Ability to apply knowledge of modern JavaScript and unit testing frameworks (LWC, React) into the Salesforce domainKnowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (GitHub, Bitbucket, etc.)
Ability or Interest to lead a delivery team, including training sessions, stand-ups, mentoring, and providing issue resolution
Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
Ability to estimate effort towards building a solution and balance polish and speed effectively
Utilize computer science fundamentals and background
Focus rigidly on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as BDD or TDDServe as a member of an agile team and be able to take part in all of the associated processes and cadencesAdapt a pixel-perfect mockup into a functioning solution
Write modular, reusable, and scalable code

Within 60 Days,You’ll

Salesforce Platform Fundamentals:
Understand the Salesforce platform architecture and terminology (CRUD operations, object relationships, data model).
Learn the Salesforce declarative development tools (Process Builder, Workflow Rules, Validation Rules, Triggers, Formula Fields).
Master Lightning Web Components (LWC) for building modern user interfaces.
Be familiar with the Apex programming language (syntax, object-oriented concepts, data types, control flow).
Understand the Salesforce user interface (UI) development tools (Lightning App Builder, Aura Components).

Data & Integration:
Learn about Salesforce data management concepts (Objects, Fields, Relationships, Data Types).
Understand the concept of security and data access in Salesforce.
Gain basic knowledge of Salesforce integration tools (SOAP API, REST API, Apex Data Loader).

Development & Deployment:
Learn how to use Salesforce Developer Tools (IDE, Developer Console, Scratch Orgs).
Understand the Salesforce deployment process (Sandboxes, Change Sets, Releases).

Testing & Debugging:
Learn how to write unit tests for JavaScript, Apex classes and triggers.
Understand the importance of code coverage and how to achieve it.
Be familiar with basic debugging techniques in Apex and LWC.

Salesforce Ecosystem:
Understand the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
Learn about the Salesforce AppExchange and how to find and install apps.
Be familiar with the Salesforce community and resources (Trailhead, forums, documentation).

Apex Programming:
Leverage your Java programming skills to develop and maintain robust Apex code within the Salesforce Platform.
Collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient Apex solutions.

Complete your Development
Plan to be fully ramped on our technology stack and establish design patterns
Be a consulted contributor as part of one of our delivery teams
Deliver several enhancements and bug fixes
Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionalityBegin working with other senior developers to architect solutions for our customers
Know the development best practices and begin to help junior developers with questions about development practices
Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
Work with your manager to learn our deployment process

Continuous Learning:
Stay updated on the latest Salesforce technologies, tools, and best practices. Actively participate in training programs and certifications to enhance your skills on the Salesforce Platform.

Within 180 Days, You’ll

Become an expert in the functionality and codebase of several modules across the Sitetracker product
Have built and shipped large modules
Serve as a technical expert for modules and features built during the requirement and design sessionsCollaborate with external teams to debug issues raised by customers.
Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
Use your expertise to identify technical debt and deliver an action plan to resolve it.
Take part in customer meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non-technical wayArchitect End-to-End Solutions.
Written clean, scalable code with solutions that result in features adopted and loved by customers
Serve as subject matter export to other teams for features that you have developed

Within 365 Days, You’ll

Mentor junior and mid-level developers on development practices
Drive efficiencies in the team by being an advocate for process/coding standard improvement
Define standards for new technologies
Generically develop large-scale modules so that we can extend and enhance the Sitetracker offering
Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
Develop strong industry expertise in the industries we serve to better inform the software you develop
Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
Have established strong bonds with your team members that ensure efficient completion and building of features that our customers love

About Sitetracker

Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.

However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.

We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.

Apply Now

Senior Software Engineer – AI New Delhi

The Opportunity

This is more than a full-stack role — it’s your chance to build the AI layer of the platform the world’s infrastructure runs on. Sitetracker is building Scout, our AI product line: production LLM systems and agentic workflows embedded in the software companies like Cox, Telefónica, and EVgo use to deploy critical infrastructure. As a Product Engineer, you’ll take AI capabilities from idea to production agent orchestration and model integration on the backend, and the web and mobile experiences that put them in customers’ hands.

This is shipping real, customer-facing AI , not prototypes or research demos. You’ll own features end-to-end, work with frontier models (Anthropic, OpenAI), and see your work land in the hands of enterprise users deploying telecom networks, EV chargers, and renewable energy around the world.

What You’ll do:

As a Product Engineer on Scout, you’ll hit the ground running and ship customer-facing AI from day one. You’ll design, build, test, deploy, and monitor AI product features end-to-end , building agentic LLM systems with multi-agent workflows, tool/function calling, RAG pipelines, and prompt engineering over frontier models from Anthropic and OpenAI.

You’ll work across the full stack: backend services in Python, Java, Node.js, or Go, and TypeScript/React frontends spanning both web and mobile app experiences. You’ll make AI dependable by building automated evaluation pipelines, guardrails, and testing strategies for non-deterministic outputs — and running it on production infrastructure: scalable, fault-tolerant services on AWS and Kubernetes.

You’ll think like a product engineer, not a ticket-taker: dig into user needs, absorb the problem space, make smart calls about what to build, keep stakeholders informed, and find ways to unblock yourself.

The Skills You’ll Have:

Full-Stack Product Engineering

● Build production backend services in one or more of Python (FastAPI or similar), Java, Node.js, or Go.

● Ship production web interfaces in TypeScript and React; mobile app development (React Native or similar) is a plus.

● Design REST APIs and data models across relational and NoSQL databases.

● Own features end-to-end: implementation, testing, deployment, and monitoring.

AI / LLM Engineering

● Build with LLM APIs (Anthropic, OpenAI): agentic workflows, tool/function calling, RAG pipelines, and prompt engineering. Production experience preferred; substantial personal or open-source projects considered.

● Write evaluation pipelines and testing strategies for non-deterministic AI outputs.

● Bonus: agent frameworks (LangChain, LangGraph, LlamaIndex, CrewAI), Model Context Protocol (MCP), LLMOps tooling (LangSmith, Langfuse), vector databases, or model serving (vLLM, GPU inference).

Production Systems & AI Infrastructure

● Deploy and operate services on AWS with Docker, Kubernetes, and CI/CD (Scout runs on AWS).

● Instrument systems with observability and handle customer data securely in AI systems.

● Design fault-tolerant, scalable services that serve AI workloads reliably.

● Salesforce platform and Apex — Scout integrates with the Sitetracker Salesforce platform.

Product Thinking & Communication

● Dig into user needs and use that context to decide what to build and how.

● Explain technical decisions and AI concepts clearly to technical and non-technical audiences.

● Break challenges into iterative solutions, keep stakeholders informed, and unblock myself.

Within 90 Days, You’ll:

● Ramp up on Scout’s architecture, codebase, and AI tooling.

● Ship your first AI-driven product features with support from senior engineers.

● Build a working knowledge of our evaluation pipelines and deployment workflow on AWS.

Within 180 Days, You’ll:

● Independently deliver AI product features end-to-end, with increasing complexity.

● Contribute to design discussions and team best practices for secure, scalable AI development.

● Own the quality of your features in production: monitoring, evals, and iteration.

Within 365 Days, You’ll:

● Consistently deliver well-crafted, end-to-end AI product capabilities that increase velocity and throughput.

● Elevate team quality through strong technical work, thoughtful code reviews, and knowledge sharing.

● Serve as a go-to contributor for agentic systems on Scout.

Apply Now

Software Technical Trainer Austin, TX

The Opportunity

This is more than just a training role; it is your chance to restore and redefine core delivery capacity within a rapidly growing customer implementation lifecycle. As a Technical Trainer, you will solve critical adoption challenges by bridging the gap between project implementation and independent customer success, ensuring our users don’t just observe workflows but master them. You’ll join a team where you have genuine creative autonomy to design content, high visibility across complex SaaS platforms, and the agency to raise the quality bar for how we empower our global customer base.

What You’ll Do

As the Technical Trainer , you will hit the ground running by stepping into a meaningfully updated delivery model that anchors training directly to active implementation milestones, from kickoff through hypercare. You will transition away from building content in isolation to working inside active customer projects, ensuring that every training session is tailored to real-world scenarios and shifting customer priorities.

You’ll play a key role in driving measurable impact by owning a recurring cadence of customer training and developing hands-on, scenario-based programs that reflect actual customer workflows. Your work will involve collaborating closely with Solution Delivery and Customer Success teams to identify training gaps and propose proactive solutions that drive long-term adoption. By bringing a consulting mindset to every engagement, you’ll listen to customer needs and translate them into effective learning experiences that elevate what’s possible for our users.

The Skills You’ll Have

Training Delivery & Facilitation

Deliver live Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT) using hands-on, scenario-based exercises tailored to end-user and admin-level audiences, adjusting facilitation pace and approach in real time based on learner engagement and comprehension.
Support participants through live exercises and ambiguous situations, maintaining focus on learning objectives and making sound decisions when priorities or conditions shift mid-engagement.
Facilitate train-the-trainer sessions that equip customer-side trainers to carry material forward independently
Apply adult learning principles and a learner-centered mindset to design and deliver experiences that prioritize genuine skill transfer over content coverage.
Bring intellectual curiosity and a commitment to continuous growth, developing expertise in both the platform and the practice of education while maintaining resilience when conditions are ambiguous or priorities shift.

Instructional Content Development

Collaborate with SMEs to extract complex workflows and transform them into practical, scenario-based learning activities, including live exercises, facilitator guides, participant workbooks, job aids, and workflow videos.
Develop training content in multiple languages and build repeatable facilitation guides and activity banks that can be reused or customized across customer engagements.
Consult on learning context and audience, and design materials that intentionally distinguish between live, exercise-based delivery and self-paced consumption, ensuring each format serves its intended purpose.
Solicit feedback from learners and stakeholders post-delivery and use it to iterate on content quality, relevance, and overall program effectiveness.
Track content performance and learner outcomes to identify patterns, surface improvement opportunities, and inform ongoing program development.

Technical Aptitude & SaaS Platform Fluency

Navigate and demonstrate SaaS platforms confidently in live environments, including troubleshooting unexpected software behavior and explaining admin concepts such as user permissions, object configuration, and workflow rules within a training context.
Apply a strong understanding of Salesforce-based platforms or similar technical backgrounds to answer configuration-level questions accurately and support learners through complex workflows.
Utilize an LMS to deploy, organize, and track learner progress, interpreting data and metrics to surface adoption trends and recommend targeted interventions.
Operate effectively within structured implementation methodologies, delivering training during key project phases such as UAT and go-live.

Communication & Stakeholder Management

Adjust communication depth and tone for different audiences, from executive sponsors to field technicians, and represent the education function confidently in customer-facing project conversations.
Manage a pipeline of concurrent training engagements independently, communicating proactively when timelines are at risk and coordinating cross-functionally with Solution Delivery and Customer Success teams without creating unnecessary overhead.
Recognise the boundaries of education scope, advocate clearly when requests fall outside of it, and escalate appropriately rather than absorbing unchecked scope.

Within 90 Days, You’ll:

Complete Sitetracker Project Management Admin Certification and successfully shadow core implementation training sessions.

Deliver supported end-user training sessions alongside a senior team member, building familiarity with the facilitation structure, hands-on exercise format, and session documentation requirements.

Establish working relationships with the Solution Delivery and Customer Success teams to begin coordinating training for active projects.

Demonstrate consistent follow-through on all administrative responsibilities: timecards, session notes, and customer summaries submitted on time without reminders.

Within 180 Days, You’ll:

Own and independently deliver a full end-user training engagement from prep through post-session follow-up, including hands-on scenario-based exercises built around real customer workflows.

Manage a full pipeline of concurrent customer training engagements independently, maintaining all required documentation and follow-up.

Design or significantly update at least one training module in collaboration with a SME, producing materials others on the team can pick up and deliver.

Begin cross-training on Admin certification course content in preparation for supporting or co-facilitating Admin-level sessions.

Within 365 Days, You’ll:

Attain Salesforce Certified Platform Administrator

Deliver at least one train-the-trainer session, equipping a customer-side trainer to carry a program forward independently.

Identify a gap in the current training catalog or delivery model, propose a solution, and build or pilot it.

Operate as a fully independent contributor across a full project portfolio, with minimal reliance on reminders for administrative follow-through and a track record of proactive stakeholder communication.

Apply Now

Software Technical Trainer – Mexico Mexico

The Opportunity

What You’ll Do

The Skills You’ll Have

Training Delivery & Facilitation

Deliver live Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT) using hands-on, scenario-based exercises tailored to end-user and admin-level audiences, adjusting facilitation pace and approach in real time based on learner engagement and comprehension.
Support participants through live exercises and ambiguous situations, maintaining focus on learning objectives and making sound decisions when priorities or conditions shift mid-engagement.
Facilitate train-the-trainer sessions that equip customer-side trainers to carry material forward independently
Apply adult learning principles and a learner-centered mindset to design and deliver experiences that prioritize genuine skill transfer over content coverage.
Bring intellectual curiosity and a commitment to continuous growth, developing expertise in both the platform and the practice of education while maintaining resilience when conditions are ambiguous or priorities shift.

Instructional Content Development

Collaborate with SMEs to extract complex workflows and transform them into practical, scenario-based learning activities, including live exercises, facilitator guides, participant workbooks, job aids, and workflow videos.
Develop training content in multiple languages and build repeatable facilitation guides and activity banks that can be reused or customized across customer engagements.
Consult on learning context and audience, and design materials that intentionally distinguish between live, exercise-based delivery and self-paced consumption, ensuring each format serves its intended purpose.
Solicit feedback from learners and stakeholders post-delivery and use it to iterate on content quality, relevance, and overall program effectiveness.
Track content performance and learner outcomes to identify patterns, surface improvement opportunities, and inform ongoing program development.

Technical Aptitude & SaaS Platform Fluency

Navigate and demonstrate SaaS platforms confidently in live environments, including troubleshooting unexpected software behavior and explaining admin concepts such as user permissions, object configuration, and workflow rules within a training context.
Apply a strong understanding of Salesforce-based platforms or similar technical backgrounds to answer configuration-level questions accurately and support learners through complex workflows.
Utilize an LMS to deploy, organize, and track learner progress, interpreting data and metrics to surface adoption trends and recommend targeted interventions.
Operate effectively within structured implementation methodologies, delivering training during key project phases such as UAT and go-live.

Communication & Stakeholder Management

Adjust communication depth and tone for different audiences, from executive sponsors to field technicians, and represent the education function confidently in customer-facing project conversations.
Manage a pipeline of concurrent training engagements independently, communicating proactively when timelines are at risk and coordinating cross-functionally with Solution Delivery and Customer Success teams without creating unnecessary overhead.
Recognise the boundaries of education scope, advocate clearly when requests fall outside of it, and escalate appropriately rather than absorbing unchecked scope.

Within 90 Days, You’ll:

Complete Sitetracker Project Management Admin Certification and successfully shadow core implementation training sessions.

Deliver supported end-user training sessions alongside a senior team member, building familiarity with the facilitation structure, hands-on exercise format, and session documentation requirements.

Establish working relationships with the Solution Delivery and Customer Success teams to begin coordinating training for active projects.

Demonstrate consistent follow-through on all administrative responsibilities: timecards, session notes, and customer summaries submitted on time without reminders.

Within 180 Days, You’ll:

Own and independently deliver a full end-user training engagement from prep through post-session follow-up, including hands-on scenario-based exercises built around real customer workflows.

Manage a full pipeline of concurrent customer training engagements independently, maintaining all required documentation and follow-up.

Design or significantly update at least one training module in collaboration with a SME, producing materials others on the team can pick up and deliver.

Begin cross-training on Admin certification course content in preparation for supporting or co-facilitating Admin-level sessions.

Within 365 Days, You’ll:

Attain Salesforce Certified Platform Administrator

Deliver at least one train-the-trainer session, equipping a customer-side trainer to carry a program forward independently.

Identify a gap in the current training catalog or delivery model, propose a solution, and build or pilot it.

Apply Now

Sr. Enterprise Sales Development Representative Austin, TX

The Opportunity

This isn’t just a Sales Development role — it’s your chance to be the engine of Sitetracker’s pipeline growth during a high-impact period. As an Enterprise Sales Development Representative, you’ll address the critical business need of generating a consistent, high-quality pipeline in our US region. With increased investment and focus on international expansion, your efforts will directly influence revenue growth and market penetration in this dynamic, fast-paced environment. You’ll be stepping into a role with visibility, autonomy, and the support to shape how Sitetracker connects with prospective customers across the US. If you’re driven by the challenge of building scalable outbound strategies and crave the opportunity to make a measurable difference, this is it.

What You’ll Do

As an Enterprise SDR, you’ll play a pivotal front-line role in Sitetracker’s sales ecosystem. You’ll consistently generate high-quality leads and pipeline through thoughtful, targeted outreach, becoming a true partner to our account executives and a trusted voice to our prospects. This isn’t a “smile and dial” environment — it’s a career-defining opportunity to take ownership of your region and make strategic decisions about where and how we go to market. You’ll collaborate with marketing and sales leadership to refine messaging, run account-based plays, and experiment with new channels and approaches. Your success will be measured not just by volume, but by the business value of the opportunities you surface. In short, you won’t just be booking meetings — you’ll be driving real, scalable impact.

*This role operates in a hybrid model, with in-office collaboration at our Austin, Texas headquarters in the Wells Fargo Building, right in the heart of downtown. Office days: Tuesday, Wednesday, Thursdays

The Skils You’ll Have:

Operational Discipline & Consistency

Build and follow a consistent daily rhythm to drive pipeline generation and CRM hygiene
Use time-blocking and focused outreach methods to hit high-volume targets
Demonstrate follow-through on multi-touch outreach campaigns with measurable results
Log activity and outcomes meticulously to create visibility and enable coaching
Maintain clean Salesforce records and proactively flag blockers or risks

Outbound Prospecting Excellence

Drive outbound pipeline creation using a mix of phone, email, and social touchpoints
Execute persona-driven messaging that resonates across geographies
Customize outreach for Tier 1 accounts and apply insights to scale for Tier 2/3
Partner with AEs on account strategy to deliver personalized outreach sequences
Track and analyze response patterns to iterate and improve outreach effectiveness

Resilience & Mindset

Maintain momentum and positivity through high-rejection outreach environments
Rebound from challenges by leveraging data and coaching for continuous improvement
Lean into discomfort and drive impact during uncertain or ambiguous situations
Build mental stamina and structure that sustains performance over time

Target & KPI Accountability

Consistently exceed quota and activity metrics through focused execution
Demonstrate a strong sense of ownership and pride in hitting and surpassing goals
Adjust approach based on pipeline coverage, conversion trends, and feedback loops
Proactively surface opportunities to improve systems, messaging, or workflows

Within 90 days, You’ll:

Ramp to full productivity with a structured, repeatable prospecting rhythm
Own outreach for your assigned region and collaborate closely with sales leaders
Deliver pipeline against monthly targets with precision and urgency
Demonstrate accountability through clean Salesforce tracking and proactive updates
Begin influencing team strategy through feedback and performance insights

Within 180 days, You’ll:

Exceed pipeline goals through creative outbound strategies and consistent execution
Establish yourself as a trusted partner to your AE and regional sales team
Actively contribute to refining messaging, plays, and processes
Identify and overcome barriers in specific markets or verticals
Take the initiative to lead mini-projects or best practice sharing sessions

Within 365 days, You’ll:

Become a bar-raising performer, consistently hitting top quartile performance
Influence SDR playbooks and prospecting strategy
Mentor new hires or contribute to team training and enablement

Apply Now

Strategic Account Executive – Canada Market Toronto

The Opportunity

Here’s an opportunity to shape how entire industries scale — while accelerating your own career in a role built for impact. As a Strategic Account Executive for the Canada market, you won’t just drive revenue — you’ll shape how Sitetracker continues to lead in digital infrastructure transformation across Canada. Our platform powers billions in assets and connects the future of telecom, energy, and smart cities. You’ll take ownership of a priority territory with strong product-market fit, backed by the momentum of proven success and world-class demand generation.

Our top performers aren’t just sellers — they’re enterprise advisors. They bring strategic thinking, relentless curiosity, and deep customer empathy to the table. They own outcomes, not just quotas. If you’re a bar-raising sales professional who enjoys winning new logos and are eager for autonomy, scale, and purpose, you’ll find this role unmatched in opportunity and scope. The infrastructure world is changing fast — and you’ll be at the center of that evolution by positioning Sitetracker’s leading software solution.

What You’ll Do

You’ll join a rapidly scaling sales team that blends start-up agility with enterprise ambition. This role isn’t about inheriting a book of business — it’s about building one. You’ll define and execute go-to-market strategies for Canada, engaging with new prospective customers, and guiding them through high-stakes decisions with precision and insight.

Every deal you drive moves the industry forward — whether it’s accelerating EV charging, upgrading telecom networks, or transforming energy deployment. You’ll orchestrate complex buying journeys across large stakeholder groups, collaborate cross-functionally with product, marketing, and services, and influence key executives on both sides. This is a quota-carrying role in a MEDDPICC sales environment, but more than that — it’s a chance to lead, innovate, and leave a mark.

The Skills You’ll Have

Enterprise Sales

Demonstrates strong evidence of success selling complex SaaS software solutions across mid size, large and enterprise businesses in Canada, preferably having sold in the Telecom & Energy industries
Can clearly walk through in detail how to navigate key enterprise SaaS software deals to a successful win and the role you play within that
Won high value SaaS deal ($300k + ARR) by navigating complex buying centers and influencing executive stakeholders
Know when to engage the right partners based on the deal strategy
Evidences defining and executing territory plans with a list of top accounts and can do this for Sitetracker’s 120 top accounts according to our go-to-market strategy.
Executed flawlessly within a MEDDPICC or similar methodology, ensuring rigor and velocity across every deal cycle

Consultative Sales

Strong approach to researching effectively, understands and aligns on how a target company aligns with the company value proposition, validates how the prospect generates revenue & identifies target stakeholders.
Drives discussions around product and unique value proposition, knowing the proof points, specifically how product ties to business outcomes
Evidences understanding of building business cases & ROIs for prospects.
Executes using a consultative approach by gathering data & playing back the financial impact of the solution on the customer’s business and presents a commercial offer to a prospect tied directly to the business case justification.
Acting as a challenger and a trusted advisor by knowing the customer’s industry and business

Entrepreneurial mindset

Acting as if you are the CEO of your territory. Taking ownership of your actions and decisions, and working with speed and urgency to drive results.
Strong ability in building and developing a quality and healthy (x5) pipeline and managing that pipeline of opportunities through the entire sales cycle to a successful win.
Working with and Leading a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex sales cycles and create alignment between the internal and customer teams
Building for tomorrow by focusing on creating long-term, sustainable deals that have a lasting impact.

Within 90 Days, You’ll:

Become Sitetracker certified.
Understand Sitetracker business objectives and strategy.
Be familiar with assigned territory and able to create territory, account and opportunity strategy.
Familiarize yourself with the team and begin developing effective and productive cross-functional relationships.

Within 180 Days, You’ll:

Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation.
Have exceptional command of the Sitetracker message and process.
Have your territory planned and pipeline defined.
Be engaged with customers and prospects and on track with your goals

Within 365 Days, You’ll:

Be looking back at your first year having made measurable impact through key wins and contributions

Meet or exceed ARR and new logo goals, while embodying quality, integrity, and respect in execution

Be a contributor to best practices by identifying and implementing improvements to sales strategy or process

Have built strong cross-functional relationships that contribute to your and the company’s long-term success

Apply Now

Strategic Enterprise Account Executive (DACH) United Kingdom

The Opportunity

The infrastructure that runs the modern world (power grids, data centres, fibre networks, EV charging) is being built out faster than at any point in a generation. The companies doing that work are drowning in the volume, variety, and velocity of it. Sitetracker is how they stay ahead of it.

Sitetracker is the AI-native platform for infrastructure lifecycle management, covering project, construction, operations, and asset management in one system of record. Scout, our enterprise AI agent platform, is what sets us apart. Scout does the work, not just reports on it, and it stays grounded in the customer’s own data so the answers are trustworthy enough to act on. That is what holds up in an enterprise procurement review when a bolted-on chatbot does not.

As a native or business-level German speaker, you will be our go-to Strategic Account Executive for the DACH territory. Your job is to grow revenue and to shape how Sitetracker leads the AI-native transformation of digital infrastructure across Europe. You will own a priority territory with strong product-market fit, backed by proven customer outcomes, a differentiated platform, and strong demand generation.

Our top performers work as enterprise advisors. They bring strategic thinking, curiosity, and real customer empathy. They own outcomes, not quotas. If you raise the bar, love winning new logos, and want autonomy, scale, and purpose, this is a role worth a serious look.

What You’ll Do

You will join a sales team that pairs start-up pace with enterprise ambition. This is a build role, not an inherited book of business. You will define and execute the go-to-market strategy for your territory, engage new prospects, and guide them through high-stakes decisions with precision and insight.

Every deal moves the industry forward, whether that is energising a new grid interconnection, standing up a data centre, upgrading a telecom network, or scaling EV charging. You will orchestrate complex buying journeys across large stakeholder groups, partner cross-functionally with product, marketing, and services, and earn the trust of executives on both sides. This is a quota-carrying role in a MEDDPICC environment, and it is also a chance to lead, to sell a genuinely differentiated platform, and to leave a mark.

You will be selling into a market that is actively rethinking how it uses AI. Part of the job is separating signal from hype: showing skeptical enterprise buyers what agentic AI grounded in their own operational data actually changes about how their teams work, and what it is worth.

The Skills You’ll Have Enterprise Sales

Strong evidence of success selling complex SaaS solutions across mid-market, large, and enterprise accounts, ideally in Telecom, Energy, or adjacent infrastructure sectors.
Can walk through, in detail, how you navigate a complex enterprise SaaS deal to a win and the role you personally play in it.
Won high-value SaaS deals ($300k+ ARR) by navigating complex buying centres and influencing executive stakeholders.
Knows when to bring in the right partners based on deal strategy.
Defines and executes territory plans against a named top-account list, and can do this for Sitetracker’s 120 priority DACH accounts under our go-to-market strategy.
Executes within MEDDPICC or a comparable methodology, holding rigour and velocity across every cycle.

Consultative Sales

Researches effectively: understands how a target company makes money, where it aligns to our value proposition, and who the stakeholders are.
Drives the conversation around product and unique value, knows the proof points, and ties platform capability directly to business outcomes.
Builds credible business cases and ROI models for prospects, including the economics of AI-driven automation, not just software seats.
Plays back the financial impact of the solution and presents commercial offers anchored to that business case.
Acts as a challenger and trusted advisor by knowing the customer’s industry and business well.

Entrepreneurial Mindset

Runs the territory like its CEO. Owns the actions, owns the decisions, and moves with speed and urgency.
Builds and sustains a healthy (5x) pipeline and drives opportunities through the full cycle to a win.
Leads a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex cycles and creates alignment between our team and the customer’s.
Builds for the long term, focusing on durable deals that last.

Within 90 Days, You’ll:

Be Sitetracker certified, including a working command of how Scout is positioned and where it wins.
Understand Sitetracker’s business objectives and strategy.
Know your territory and be able to build territory, account, and opportunity strategy.
Be developing effective cross-functional relationships across the team.
Begin establishing your pipeline and take ownership of existing relationships and accounts.
Have command of the Sitetracker message and be able to tell our story to customers and prospects.
Run productive meetings that advance opportunities and accounts.

Within 180 Days, You’ll:

Be executing the Sitetracker sales process, including MEDDPICC qualification and documentation.
Have exceptional command of the message and the process.
Have your territory planned and your pipeline defined.
Be actively engaged with customers and prospects and on track to goal.

Within 365 Days, You’ll:

Look back on year one able to take pride in “getting it done” and “doing it right.”
Have hit your ARR and new-logo goals, delivered with quality, integrity, and respect.
Contribute to best practice by spotting improvements and taking the initiative to recommend and implement them.

About Sitetracker

Apply Now

Technical Account Manager (Spanish & Italian Speaker) Spain

The Opportunity

Sitetracker is seeking a highly strategic Technical Account Manager who fluently speaks both Spanish & Italian to deliver unparalleled guidance to our largest customers, driving pivotal outcomes across adoption, retention, and services growth. This is the first EMEA hire, the role blends strategic consulting, technical leadership, and customer transformation, offering significant autonomy and executive exposure as you shape success for our most strategic accounts and directly impact business growth.

What You’ll Do

As a fluent Spanish & Italian speaking TAM, you’ll operate as a critical strategic advisor, providing specialized guidance that empowers our largest and most complex customers to navigate intricate business and technology transformations. Historically evolving from a technical customer success function, this role is now intentionally focused on leveraging deep consulting expertise, technical leadership, change management acumen, and value realization capabilities. Your work will directly impact customer outcomes, enhance retention, uncover expansion opportunities, and drive long-term growth of our annualized services business by maximizing platform utilization and ensuring measurable business value realization.

The Skills You’ll Have Strategic Consulting & Value Leadership

Influence customers toward optimal solutions, even when their initial direction may not lead to desired outcomes.
Connect Sitetracker’s product capabilities directly to customer business goals and operational improvements.
Facilitate complex decision-making processes across diverse stakeholder groups.
Drive measurable customer outcomes and influence executive and operational stakeholders to change direction based on demonstrated business value, reducing risk or expanding opportunity.
Proactively improve customer outcomes, adoption, and ROI through expert consulting and guidance.

Technical & Solution Leadership

Explain fundamental architecture concepts, integration patterns, data flows, and platform considerations with confidence.
Challenge technical recommendations and effectively facilitate technical decision-making processes.
Articulate the crucial business implications of various technical decisions.
Independently facilitate advanced solution design discussions, including integrations, data architecture, and platform scalability.
Successfully guide customers through technically complex decisions, adeptly balancing both business and technical requirements.

Organizational Change & Adoption Leadership

Support organizational change initiatives during critical technology implementations.
Identify potential adoption risks and develop robust mitigation strategies.
Understand the profound relationship between user adoption, platform usage, and overall business outcomes.
Demonstrate a structured and repeatable approach to organizational change management.
Coach executive sponsors and business leaders on effective strategies to drive organizational change within their teams.

Growth Mindset, Initiative & Continuous Improvement

Identify and implement significant improvements without direct instruction.
Proactively address potential risks or opportunities before they escalate.
Take full ownership of outcomes, consistently following through without requiring significant oversight.
Consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond your assigned responsibilities.
Create new approaches, frameworks, or best practices that are successfully adopted by customers, teams, or the organization.

Within 90 Days, You’ll:

Immerse yourself in our largest strategic accounts, beginning to serve as a trusted advisor and identifying key challenges and opportunities for value realization.

Start to proactively guide initial customer discussions, connecting Sitetracker capabilities to specific business goals and potential operational improvements.

Begin to assess existing customer adoption trends and identify initial risks or opportunities for improvement.

Within 180 Days, You’ll:

Drive measurable business outcomes and increased platform utilization across assigned strategic accounts, directly contributing to customer value realization.

Influence key customer decisions and lead technical solution discussions, translating complex considerations into clear business implications.

Develop and initiate tailored adoption strategies and change management plans for your strategic accounts, coaching customer stakeholders on best practices.

Within 365 Days, You’ll:

Significantly maximise customer retention and contribute to annualised services growth, actively identifying and closing expansion opportunities.

Consistently serve as a preeminent strategic advisor, driving complex business and technology transformations with a structured approach and measurable impact.

Champion continuous improvement by creating and implementing new approaches and best practices that elevate customer success and influence organizational strategy.

Apply Now

Technical Account Manager (Spanish & Italian Speaker) London

The Opportunity

What You’ll Do

The Skills You’ll Have Strategic Consulting & Value Leadership

Influence customers toward optimal solutions, even when their initial direction may not lead to desired outcomes.
Connect Sitetracker’s product capabilities directly to customer business goals and operational improvements.
Facilitate complex decision-making processes across diverse stakeholder groups.
Drive measurable customer outcomes and influence executive and operational stakeholders to change direction based on demonstrated business value, reducing risk or expanding opportunity.
Proactively improve customer outcomes, adoption, and ROI through expert consulting and guidance.

Technical & Solution Leadership

Explain fundamental architecture concepts, integration patterns, data flows, and platform considerations with confidence.
Challenge technical recommendations and effectively facilitate technical decision-making processes.
Articulate the crucial business implications of various technical decisions.
Independently facilitate advanced solution design discussions, including integrations, data architecture, and platform scalability.
Successfully guide customers through technically complex decisions, adeptly balancing both business and technical requirements.

Organizational Change & Adoption Leadership

Support organizational change initiatives during critical technology implementations.
Identify potential adoption risks and develop robust mitigation strategies.
Understand the profound relationship between user adoption, platform usage, and overall business outcomes.
Demonstrate a structured and repeatable approach to organizational change management.
Coach executive sponsors and business leaders on effective strategies to drive organizational change within their teams.

Growth Mindset, Initiative & Continuous Improvement

Identify and implement significant improvements without direct instruction.
Proactively address potential risks or opportunities before they escalate.
Take full ownership of outcomes, consistently following through without requiring significant oversight.
Consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond your assigned responsibilities.
Create new approaches, frameworks, or best practices that are successfully adopted by customers, teams, or the organization.

Within 90 Days, You’ll:

Immerse yourself in our largest strategic accounts, beginning to serve as a trusted advisor and identifying key challenges and opportunities for value realization.

Start to proactively guide initial customer discussions, connecting Sitetracker capabilities to specific business goals and potential operational improvements.

Begin to assess existing customer adoption trends and identify initial risks or opportunities for improvement.

Within 180 Days, You’ll:

Drive measurable business outcomes and increased platform utilization across assigned strategic accounts, directly contributing to customer value realization.

Influence key customer decisions and lead technical solution discussions, translating complex considerations into clear business implications.

Develop and initiate tailored adoption strategies and change management plans for your strategic accounts, coaching customer stakeholders on best practices.

Within 365 Days, You’ll:

Significantly maximise customer retention and contribute to annualised services growth, actively identifying and closing expansion opportunities.

Consistently serve as a preeminent strategic advisor, driving complex business and technology transformations with a structured approach and measurable impact.

Champion continuous improvement by creating and implementing new approaches and best practices that elevate customer success and influence organizational strategy.

Apply Now

UX Data Scientist New Delhi

The Opportunity

As a Senior Data Scientist on the Design team, you will play a pivotal role in transforming how some of the world’s most critical infrastructure companies operate. The experiences you shape for both humans and agents will directly influence how complex projects are planned, deployed, and managed at scale.

We are rethinking what excellent UX means in an agentic world. When the interface is a model, the quality of the experience is no longer carried primarily by pixels and flows — it is carried by behavior. What the agent retrieves, what it decides, what it says, when it refuses, and how reliably it does all of that across thousands of real situations. Those are measurement problems, experimentation problems, and evaluation problems. They are your problems.

This role is ideal for someone who combines statistical rigor with a strong builder mentality — someone energized by ambiguity, fluent in model behavior, and obsessed with what “good” actually means and how to prove it. You will set the standard for how agent experiences are designed, instrumented, and held to a quality bar at Sitetracker — hands-on, technically deep, and relentlessly connected to customer outcomes.

You will be embedded in a scrum team — designing, measuring, and delivering alongside Engineering and Design on a day-to-day basis. You will own day-to-day decisions for your experience area, mentor others on rigor and method, and ship to production. For someone who wants to build, measure, and elevate the craft around them, this is the role.

The Skills You’ll Have Act with Agency

Thrive in fast-moving environments and deliver high-impact outcomes at pace
Independently identify ambiguous challenges and take ownership of driving them to resolution
Champion new ideas, influence stakeholders, and rally support around strategic initiatives
Identify workflows where AI tools and emerging technologies accelerate delivery, and make building the default way you work

Measurement, Experimentation, and Evaluation

Define what “good” means for an agentic experience and turn it into metrics, evals, and datasets that hold up under scrutiny
Design and analyze experiments — A/B tests, holdouts, shadow runs — with correct sizing, clean reads, and honest conclusions
Build offline and online evaluation systems for LLM behavior across correctness, grounding, safety, tone, and latency
Apply statistical and ML fluency to real, messy production behavior — distinguishing signal from noise and root cause from symptom

Agentic UX and Behavior Design

Turn complex enterprise workflows into agent experiences people can actually use without training
Design context architecture, decision paths, and communication patterns, and reason about how they shape behavior across the full input distribution
Work directly with customers — running pilots, mining usage, and iterating based on how they actually behave, including customers with complex needs or in delicate situations
Make tradeoff decisions across user needs, agent behavior, technical constraints, and business goals, and connect those decisions to commercial outcomes

Competitive & Market Awareness

Maintain running awareness of the competitive landscape across multiple verticals
Identify gaps and opportunities and produce analysis that connects to product and behavior decisions
Track market trends, adjacent products, and emerging tools, connecting what’s happening in the market to what Sitetracker should be doing
Regularly contribute to competition and industry Slack channels with substantive observations

Within 90 Days, You’ll:

Collaborate regularly with product management, design, and engineering peers, and have met key stakeholders across the departments you work with
Be on the phone with customers, learning their workflows, pain points, and how they use Sitetracker and Scout. Know the personas and subverticals
Deliver work to your scrum team — pushing code, building instrumentation and evals, and demonstrating the builder standard
Be able to confidently demo Sitetracker’s core product in your area and give a solid cross-product demo
Stand up baseline evals and quality tracking for your area in Watch, and establish what you don’t yet measure
Begin mentoring others and providing substantive feedback in reviews

Within 180 Days, You’ll:

Lead the successful delivery of high-impact agent experiences across complex enterprise workflows
Own day-to-day decisions for your experience area independently, establishing leading indicators and making tradeoff decisions confidently
Architect Scout graphs and design sophisticated AI interactions, owning a comprehensive eval suite and tracking quality over time
Design and run experiments on real agent behavior, and run customer betas and previews independently — including with customers who have more complex needs or stronger opinions
Actively mentor others and raise the bar through consistent, high-quality reviews of evals, experiments, and agent designs
Contribute meaningfully to shared evaluation infrastructure and establish higher standards for quality measurement in your domain

Within 365 Days, You’ll:

Point to product successes you have driven that have directly contributed to commercial outcomes
Be recognized as an expert in your domain — people across the org come to you when they need to understand your experience area or how its quality is measured
Ship code confidently to production, build the instrumentation and evals that keep quality honest, and operate as a true peer with engineering
Be trusted with the most complex customer situations and maintain relationships with key customers that you built and maintain on your own
Shape direction across multiple projects with well-reasoned, evidence-backed positions that influence the roadmap
Set the pace for delivery in your domain and make others faster by reducing ambiguity early

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