CARRIÈRES
Travaillez chez Sitetracker
Déployez le futur pour vous-même et le pour le monde entier avec Sitetracker
Et si vous pouviez aller au travail tous les jours avec le sourire ? Oh, et en partir avec le sourire. Chez Sitetracker, nous sommes convaincus que les personnes sont nos premiers actifs. Ils sont la pierre angulaire à tous les niveaux, qu’il s’agisse de faire en sorte que notre plateforme soit enviée par le secteur ou de veiller à ce que nos clients soient toujours au rendez-vous. Venez nous rendre visite à n’importe quel moment et découvrez pourquoi nous sourions tant.
D’excellents clients
Nos clients utilisent Sitetracker tous les jours pour construire l’infrastructure de demain. Notre taux d’adoption de 94 %, leader du marché, témoigne du changement que nous apportons dans la vie de nos clients.’ lives.
Un produit incroyable
Un puissant logiciel d’entreprise conçu pour répondre aux besoins spécifiques des équipes opérationnelles et des chefs de projet dans des secteurs tels que les télécommunications et les énergies alternatives.
Grande opportunité
La connectivité omniprésente et les formes d’énergie alternatives transforment nos modes de vie. Sitetracker rend possible ces projets incroyablement complexes.
Une culture extraordinaire
Nous aidons les associations caritatives locales, nous soutenons les grandes causes, nous participons aux courses Spartan et nous prenons des cours de spinning : nous travaillons dur et nous nous amusons beaucoup.
Ce que nos employés en disent
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Chaque fois que nous avons une nouvelle version, j’ai l’occasion de travailler avec les ingénieurs et de voir les idées se transformer en un nouvel ensemble de fonctionnalités. C’est incroyable de faire partie de toutes les étapes du produit, de la conception au développement.
Shari Clare Rédactrice technique -
Je suis une personne très motivée et attentive à ma carrière, et je cherchais un lieu de travail où je puisse évoluer en permanence. Chez Sitetracker, j’apprends chaque jour à devenir un meilleure responsable de la réussite client grâce à des sessions de collecte des besoins réels et à une approche plus stratégique. Je suis fière de mon nouveau programme de formation pour notre mise à niveau de Salesforce Lightning et de la gamme de tableaux de bord et de rapports exécutifs que j’ai élaborés !
Kathleen Roberts Responsable de la réussite client -
Les principaux facteurs de différenciation de notre produit sont son éventail de fonctionnalités, ses modèles, sa capacité de personnalisation et l’accent mis sur une convivialité sans faille. Nous avons consacré des heures de perfectionnement et de développement à l’amélioration de la convivialité pour nos utilisateurs finaux. Je suis fier des efforts de mon équipe, qui se reflètent dans nos scores élevés et nos taux de renouvellement.
Zainab Shikari Ingénieur logiciel senior
Postes à pourvoir
Des endroits géniaux, des bureaux superbes et des personnes incroyables. Explorez les postes à pourvoir chez Sitetracker et rejoignez notre équipe. Voir la politique relative aux candidats à l’emploi ici.
The Opportunity
We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in the US. As a Customer Success Manager, you will work with customers at all stages of the customer journey – from implementation through go-live as they deploy and adopt the Sitetracker platform.
As the main point of contact, you will and demonstrate Sitetracker’s value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer’s goals and objectives. Working closely with all teams across Sitetracker, you will own customer onboarding, user adoption, customer advocacy and more to ensure the retention and growth of our customers.
This role is open to remote candidates in the United States.
The Skill Set:
- Adept at creating and executing a success plan; with a particular focus on business outcomes or business value realization for the customer.
- Demonstrated experience working with mid-tier customers, ideally $100k – $500k annual contract value.
- Ability to work with multiple customers across many industries.
- History of working closely with senior stakeholders within a customer environment.
- Ability to identify, deliver and demonstrate a solution’s value to customers.
- Ability to create and deliver a high-touch communication plan.
- Technical aptitude and understanding of a deployed solution.
- You are a self-starter and committed to personal development.
- History of passion and enthusiasm for customer success.
Within 60 Days, You’ll:
- Work with cross-functional teams to learn the Sitetracker product and capabilities.
- Undertake internal certification to accelerate your product knowledge and onboarding.
- Work closely with customer success, and other teams, to establish yourself internally.
- Meet and familiarize yourself with customers within your book of business.
- Establish and become the main point of contact for your customers.
Within 180 Days, You’ll:
- Establish cadence and regular interaction with your customer base.
- Be a trusted advisor and advocate for your customers.
- Partner with your customer’s leadership to develop a blueprint for success.
- Understand the customer’s business goals and objectives.
- Identify and measure potential new KPIs for your customers.
- Align your customer goals with Sitetracker functionality and roadmap.
- Create an action plan to deliver against goals, KPIs, and functionality.
- Identify additional revenue-generating opportunities.
- Masterfully articulate the Sitetracker value proposition.
- Ensure you have referenceable customers to support a wider global sales effort.
- Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge.
Within 365 Days, You’ll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors.
- Continue to develop a strategic account plans for your customers to support product expansion and ensure customer retention.
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality.
- Establish yourself as an integral part of the US customer success team.
- Lead by example and welcome new CSMs as they join the US team.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker powers the rapid deployment of tomorrow’s infrastructure. The global leader in deployment operations management software, Sitetracker helps innovative companies like British Telecom, KPN, Segra, and Chargepoint manage millions of sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, smart cities, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the path to digital equity and a more sustainable future.
To continue our growth, we need to expand our sales team. This is your opportunity to be a part of an exceptional growth story.
As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing accounts within our core verticals. Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
The Skill Set
- You are able to define and execute territory account and sales plans
- Have a track record of closing enterprise level SaaS software deals
- You’re someone that meets and exceed quotas through prospecting, qualifying, managing and closing enterprise sales opportunities
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline
- You are accustomed to highly complex buying-centers, understand the customer organization and and able to building/maintaining relationships required to drive large deals, often exceeding $1M ARR, to close
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams
Within 60 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 120 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker powers the successful deployment of critical infrastructure. As the global standard for managing high-volume projects, our platform enables growth minded innovators with the ability to optimize their entire asset lifecycle.
As a Business Development Representative at Sitetracker, you will be responsible for generating leads based on the needs of the sales team. This is a unique opportunity to join a dynamic team in a fast-growing company and gain extensive experience and knowledge working closely with sales leaders. A successful Business Development Representative at Sitetracker can expect to have a long, successful career in Sales.
The Skill Set
- Make outbound calls and send outbound emails to build interest in Sitetraker products and generate leads for the sales team
- Have a minimum of 5-6 years of experience as a Business Development Representative targeting the US.
- Effectively articulate the benefits of Sitetracker’s software to prospective customers
- Qualify leads and help with transition of opportunities to the sales team
- Record and document all prospect information in Salesforce
- Be comfortable to work in US time zones
Within 60 Days, You’ll:
- Proactively research and prospect to conduct
- Be making outbound cold calls and nurture lead
- Contact key decision-makers in a focused number of Small, medium & large sized businesses to generate interest in our solutions
- Capture accurate and complete information in Salesforce.com
- Call into a greenfield that has more than 90% of total available market
- Successfully handle objections both on the phone and through email
Within 180 Days, You’ll:
- Appropriately qualify all leads and take ownership of next steps and plan
- Work with prospects to thoroughly understand and align their needs with our solutions
- Have conversations with C-suite executives and Fortune 500 companies
- Participate and contribute to new marketing campaigns and ideas
Within 365 Days, You’ll:
- Handle software capability questions in the sales qualification process
- Manage prospecting status, data integrity, and weekly forecasting in Salesforce.com and Outreach
- Be involved in corporate conversations at all-hands meetings for a growing, private company
- Be able to run small deals sales cycles autonomously
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker is looking for an experienced Salesforce Administrator to assist in supporting and enhancing the Sitetracker product for new and existing customers. You will work closely within our Engineering and Development Services team to identify requirements and find creative solutions to tailor our product to customers’ business processes. Overall, the position incorporates product configuration, data analysis, project management, and development as needed. Salesforce Administrators are given a great opportunity for advancement and leadership placement in a rapidly growing environment.
The Skill Set
- Apply previous Salesforce Administration experience on a daily basis
- Build out data models using a relational database model on business requirements
- Utilize Excel skills (preferably V lookups, formulas, pivot tables) to transform data and create reports
- Thrive on going the extra mile to complete project deadlines accurately and on time
- Maintain composure in stressful situations, respond to customer needs quickly and effectively adapt to change
- Communicate complex concepts to clients in an easily digestible format that relates to their business need
- Apply strong listening skills and can dig deeper into a requirement to identify the root problem
- Go above and beyond to make sure that projects are delivered in a timely and accurate manner
- Demonstrate proficiency working in a fast-paced environment, and excels at multitasking across complex projects
- Exhibit excellent oral and written communication skills
- Be able to configure and customize the Salesforce Platform using out of the box Salesforce functionalities to enhance our core feature set to meet a business need of our customer
Within 60 Days, You’ll
- Have a good understanding of the Sitetracker product
- Create reports and dashboards to visualize Sitetracker data
- Analyze source data and perform data migrations
- Attend customer meetings and gather business requirements
- Configure Sitetracker modules to meet customer needs
- Work with your manager to learn our development and deployment processes
- Collaborate with product team to submit product enhancements and bugs
- Work with our customer development team to enhance functionality with out of the box functionality as well as working with developers to gather requirements for building new and enhancing existing features
Within 180 Days, You’ll
- Be able to train others on how to use and configure the Sitetracker product
- Elicit technical requirements from customer business requirements
- Assist in system architecture design
- Manage configuration tasks for multiple customers
- Lead customer meetings and manage deadlines
- Be able to understand and utilize Salesforce and Sitetracker features
- Create custom architecture based on customer requirements while leveraging Salesforce best practices
- Lead customer trainings around our core features as well as customer-specific features the EDS team has built
Within 365 Days, You’ll
- Lead small to medium customer enhancements working with the EDS Development team
- Work with new developers and admins that join to assist in training and best practices that you have experienced in your time at Sitetracker
- Have autonomy to make critical decisions on enhancements and support
- Work with other Salesforce Admins to establish best practices as well as leading internal training sessions on new features that have come out on the Salesforce platform
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker, Inc. is the global standard for deploying, operating, and servicing critical infrastructure and technology. The Sitetracker Platform enables growth-focused innovators to optimize the entire asset lifecycle through native platform inclusions like AI, automation, and actionable analytics. From the field to the C-suite, Sitetracker enables stakeholders to optimize how they plan, deploy, maintain, and grow their capital asset portfolios. Market leaders in the telecommunications, alternative energy, and utility industries — such as Ericsson, Fortis, Google, British Telecom, and Vodafone — rely on Sitetracker to manage millions of sites and projects representing over $25 billion of portfolio holdings globally.
Sitetracker is looking for an experienced, self-motivated, and data-driven Senior Marketing Operations & Analytics Manager to drive and own this critical function. This role owns the marketing performance reporting and analytics process as well as the data model that enables the creation of KPI metrics and dashboards. He/She owns the management of our marketing tech stack, campaign/lead flow set-up strategy and process, partnering with campaign managers and other stakeholders to ensure that campaigns are optimized.
The ideal candidate is a hands-on, independent strategic thinker, who brings deep expertise on scaling processes and reporting needs for high-growth, B2B SaaS marketing organizations. He/She will be an experienced marketing operations professional who is able to proactively dig into challenges, effectively diagnose issues, and communicate the best courses of action. The role will understand how to effectively gather and analyze data and translate them into best practice strateges to optimize our marketing revenue engine.
The Skill Set
- Partner with the Marketing leadership team to evolve Demand Marketing strategies with best in-class analytics and reporting, developing the marketing reporting structure and analytics roadmap. You will be our gateway to what’s driving results.
- Own the multi-touch attribution model/process and develop a method for refinement and optimization
- Partner with Marketing and Sales Operations leadership to optimize our lead process and SLAs to increase qualified lead flow (lead conversions rates, opportunities, pipeline and revenue generation)
- Help execute the quarterly and annual planning process by providing relevant data and insights
- Partner with the Demand Marketing team on an ongoing basis to gather insights and analyze results for future go-to-market campaigns that generate brand awareness and qualified pipeline
- Partner with the Marketing leadership team to help illustrate marketing results and business impact for ongoing board meetings and business reviews
- Drive the optimization of a data-driven lead scoring model, helping to prioritize the leads that have the highest propensity to buy
- Provide business insights, reports, and tools that will lead to better prioritization and higher team productivity and optimize return on investment
- Strong communication and presentation skills and experience working in cross-functional teams
- Manage Martech systems and tools including upgrades, optimization and end-to-end lead flow (including Salesforce, Pardot, Demandbase and other integrated systems)
- Enable Marketing team with dashboards and analytics, incorporating requirements and best practices
- Work closely with Marketing leadership to forecast budgets, set goals, and help define the company’s strategy
- Excellent analytical, problem-solving, and optimization mindset
- Ability to escalate and communicate risks to management and relevant stakeholders
- Experience with database hygiene and excellence such as segmentation and measurements
Within 60 Days, You’ll:
- Learn about Sitetracker through marketing/new hire onboarding and training
- Partner with Marketing leadership to develop a short term and long term marketing operations strategy and roadmap (60-90-180 day plan)
- Work with Marketing and Sales Ops leadership to identify and work on prioritized marketing ops tasks
- Review marketing tech stack and troubleshoot as needed.
Within 180 Days, You’ll:
- Build and execute marketing ops projects and processes that were identified and prioritized in the marketing operations roadmap plan
- Build best-in-class marketing trend reports, dashboards and process, collaborating with Marketing leadership to continually refine and optimize
- Collaborate with Demand Marketing managers on campaign-set up and strategy, providing recommendations for optimization.
Within 365 Days, You’ll:
- Continue to collaborate with Marketing and Sales Ops teams to optimize campaigns and processes including lead flow, lead scoring, marketing attribution model, and forecasting model.
- Refine marketing ops strategy roadmap plan as needed
- Provide input and recommendations on quarterly and yearly demand marketing planning with insight trends and analysis.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior React Native engineer, you will join our Engineering Team and work on architecting and delivering new customer functionality for our mobile application as well as supporting existing features. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best mobile experience for our customers.
You are an expert in your field, passionate about your career and an excellent team player. You are a person people love working with and you are not afraid to bring up any concerns to your leaders. Together with the Product and Design team, you will help the company expand into new markets and verticals.
The Skill Set
- Utilize experience in native mobile application development (Android and iOS)
- Build complex mobile applications with reusable components, leveraging best practices for React Native, Android and iOS
- Leverage REST APIs to query and process large volumes of data in parallel and in the background.
- Apply expertise on core Javascript concepts like web workers, closures, promises etc.
- Conduct performance monitoring and debugging for React Native applications
- Estimate effort and risk accurately prior to building new functionality
- Reverse engineer an existing codebase and suggest improvements
- Focus on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as Test Driven Development
- Adapt a pixel-perfect mockup into a functioning solution
- Apply your previous experience and best practices when working with Redux
- Utilize excellent and persistent problem solving skills to overcome challenges
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of the mobile application
- Become familiar with the main modules of the web application
- Complete our Sitetracker Engineering Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our SCRUM teams
- Contribute to build several features from our immediate roadmap
Within 180 Days, You’ll:
- Become a main contributor to our mobile codebase
- Have a thorough understanding of the full mobile application and suggest improvements to improve performance and scalability
- Participate in architecting and design discussions that will influence the future of our application.
- Provide valuable feedback to other team members through code reviews
- Deliver several larger enhancements that have been successfully deployed to customers with positive results
- Deliver small bug fixes on the web platform that are delivered to our customers
Within 365 Days, You’ll:
- Be a point of reference for the mobile application
- Help QA to investigate and resolve production issues
- Have a full understanding of our entire web platform
- Lead other junior engineers into building new modules for the application
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker is looking for a Solution Analyst to assist in implementing the Sitetracker product for new customers. You will work closely with our Solution Architects to identify requirements and find creative solutions to tailor our product to our customers’ business process.
Overall, the position incorporates product configuration, data analysis, project management, and development as needed. Solution Analysts are given a great opportunity for advancement and leadership placement in a rapidly growing environment.
The Skill Set
- Build out data models using relational database knowledge to capture customers’ business requirements
- Experience with Salesforce.com (Salesforce Admin as a base)
- Utilize Excel skills (preferably Vlookups, formulas, pivot tables, etc.) to transform data and create reports.
- Thrive on going the extra mile to complete project deadlines accurately and on time
- Maintain composure in stressful situations, respond to customer needs quickly, and effectively adapt to change
- Communicate complex concepts to clients in an easily digestible format that shows you understand their business needs
- Apply strong listening skills and can dig deeper into requirements to identify the root problem
- Demonstrate proficiency working in a fast paced environment, and excels at multitasking across complex projects
- Exhibit excellent oral and written communication skills
Within 60 Days, You’ll:
- Have a good understanding of the Sitetracker product
- Create reports and dashboards to visualize Sitetracker data
- Analyze source data and perform data migrations
- Attend customer meetings and gather business requirements
- Configure Sitetracker modules to meet customer needs
- Work with your manager to learn our implementation process
- Collaborate with product team to submit product enhancements and bugs
Within 180 Days, You’ll:
- Be able to train others on how to use and configure the Sitetracker product
- Elicit technical requirements from customer business requirements
- Assist in system architecture design
- Manage configuration tasks for multiple projects
- Lead customer meetings and manage deadlines
- Be able to understand and utilize Salesforce features
- Create custom architecture based on customer requirements while leveraging Salesforce best practices
- Lead customer engagements and trainings
Within 365 Days, You’ll:
- Lead small to medium sized implementations from end to end (solutions design, requirements gathering to customer training and project go-live)
- Train new specialists on Sitetracker implementation methodologies and technical concepts
- Visit client sites to facilitate implementation process
- Have autonomy to make critical decisions on client implementations
- Present to key stakeholders (C-suite executives)
- Successfully completed a customer implementation with metrics to support
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Solutions Architect on the Implementations team, you will have the opportunity to accompany some of the most forward thinking companies and make a meaningful impact to the industries that they service.
You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to the world’s premier cloud platform – Force.com. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Attack timelines and deliverables to ensure project goals are met
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Thrive in a dynamic and customer-focused environment
- Lead small teams to achieve technical initiatives
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop enterprise cloud software in a client facing environment is preferred
- Manipulate and conduct data analysis on large data sets; generally through advanced use of Microsoft Excel
Within 60 days, you will:
- Have developed a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Clean up a large customer data set with no excel assistance/help from teammates
- Be fully fluent in vlookups, formulas, etc.
- Have intermediate knowledge of workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, you will:
- Provide thoughtful, practical solutions to customer needs
- Occasionally need help designing a solution, but are not afraid to ask for assistance when stuck
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, you will:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Spanish Speaking Solutions Architect on the Implementations team, you will have the opportunity to accompany some of the most forward thinking companies and make a meaningful impact to the industries that they service.
You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to the world’s premier cloud platform – Force.com. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Attack timelines and deliverables to ensure project goals are met
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Thrive in a dynamic and customer-focused environment
- Lead small teams to achieve technical initiatives
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
- Manipulate and conduct data analysis on large data sets; generally through advanced use of Microsoft Excel
Within 60 days, you will:
- Develope a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Clean up a large customer data set with no excel assistance/help from teammates
- Be fully fluent in vlookups, formulas, etc.
- Have intermediate knowledge of workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, you will:
- Provide thoughtful, practical solutions to customer needs
- Occasionally need help designing a solution, but are not afraid to ask for assistance when stuck
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, you will:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
(Colorado only*) Minimum salary of $108,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Based out of Bangalore, Sitetracker is looking for an experienced Technical Support Engineer to provide resolutions to questions, issues and configurations by reproducing, diagnosing, resolving, and documenting problems and issues in a timely manner and in accordance with Sitetracker’s customer SLAs.
You will be part of a growing team providing support and guidance to our customers via chat, voice, the Sitetracker Community, and through the Sitetracker cases process.
You will be working closely with other members of the support team along with the Sitetracker Engineering and Product teams to resolve issues, effectively communicate and attentively respond to customer support needs.
The Skill Set
- Apply Salesforce Administration and Salesforce Service Cloud experience on a daily basis
- Work with external customers to understand, reproduce, diagnose and resolve technical and configuration issues
- Configure workarounds for Sitetracker on the Salesforce Platform using out of the box functionalities to enhance our core feature set and meet a business need/resolution for our customers
- Ability to manage customer inquiries via voice, chats, emails, and logged cases in a timely and accurate manner
- Communicate clearly via telephone, email, and chat while displaying strong listening skills
- Consistently document discussions and solutions in a a clear and concise manner
- Maintain composure in stressful situations, respond to customer needs quickly and effectively
- Able to communicate complex concepts to clients in an easily digestible format that relates to their business need
- Ability to work autonomously as well as work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
- Work flexible schedules which may include evenings, weekends or holidays
- Ability to develop and review content for the Community and Knowledgebase
Within 60 Days, You’ll:
- Build expertise in the Sitetracker product and become Sitetracker Certified
- Create project templates, reports and dashboards to troubleshoot and guide customers
- Build upon your Salesforce knowledge by completing Trailhead training
- Understand and follow the playbook to ensure proper procedures are enacted
- Learn and understand common customer requests and build our Support team Knowledge base
- Resolve customer configuration and workflow functional issues within the Sitetracker platform
- Partner with software engineering, hosting, and peers to solve complex configuration issues and technical code issues while managing consistent communication and updates with the customer
- Be a constant flow of communication to our customers providing updates and follow-up on all requests while meeting the contracted SLA’s
- Know key concepts of the support role needed to triage requests to the appropriate internal teams for quick resolution
Within 180 Days, You’ll:
- Be able to train customers and peers on how to use and configure features within the Sitetracker product
- Configure, troubleshoot and workaround issues utilizing Salesforce and Sitetracker features
- Make enhancements to our growing playbook and processes that enhanced and improve our customers’ experience
- Be a source of knowledge and direction to other team members providing support to our customers
- Provide product enhancement ideas to our product team to enhance the core product and functions
- Understand critical customer functions and be able to provide autonomous resolutions to issues and questions
Within 365 Days, You’ll:
- Work with new analysts, developers, and admins to assist in training best practices
- Contribute to the Sitetracker Knowledge by developing best practices, tips, and training scripts/documentation for customers on proper administration of environments
- Have autonomy to make critical decisions on customer support
- Work with other Technical Engineers to establish best practices and provide a consistent support experience for customers
- Lead internal training sessions on new features that are/have come out on the Salesforce and Sitetracker platforms
- Work with all teams to enhance your skills and growth within the Salesforce and Sitetracker platforms
- Identify symptoms, patterns, and solutions for future customer challenges
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
