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The Opportunity
As an Onboarding Manager at Sitetracker, you’ll join an extremely high-functioning Customer Success organization, playing a pivotal role in ensuring our customers not only achieve a successful go-live but also thrive throughout their critical adoption journey. This is a unique chance to drive significant change for our customers, enabling them to confidently leverage Sitetracker, realize value rapidly, and achieve measurable ROI, all while experiencing constant growth challenges and opportunities. You won’t just oversee timelines—you’ll drive enterprise-level impact, shaping how our customers transform their operations and maximize their investment.
What You’ll Do
You will be responsible for orchestrating the initial success and long-term value realization for our customers by ensuring they are fully prepared and proficient with Sitetracker. Your focus will be on driving immediate customer value through robust Customer Success practices, coupled with the technical aptitude to address queries and bridge minor technical gaps, facilitating seamless adoption and quantifiable impact. This involves proactively creating, maintaining, and executing comprehensive success and account plans that clearly demonstrate ROI, articulate business value, and align with Sitetracker-driven strategies.
You will skillfully navigate complex customer organizations, conducting in-depth discovery to promote widespread account adoption and foster organic growth. Furthermore, you will engage in direct and candid conversations with customers to ensure unwavering alignment and engagement, proactively partnering cross-functionally to address any identified gaps, mitigate churn risks, and continuously optimize the overall customer experience. Your day-to-day will involve a blend of strategic planning, consultative interactions, and technical guidance, all aimed at empowering customers to confidently achieve their business.
objectives with Sitetracker.
The Skills You’ll Have
Core Onboarding Manager skills:
-Uses evaluation, judgment, and interpretation to select the right course of action.
-Works independently, with work reviewed at critical points, demonstrating strong personal project management skills.
-Creates and executes comprehensive account and success plans, driving customer-focused initiatives.
-Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results.
-Proactively anticipates issues and blockers that could impact the organization in the near future.
Improving customer experience and satisfaction, including stakeholder management:
-Provides a high-touch customer engagement that ensures continuously increased value from Sitetracker.
-Communicates effectively to key stakeholders when called upon, incorporating constructive feedback.
-Engages confidently with all levels of a customer organization, maintaining appropriate cadence for diverse audiences.
-Drives efficiencies in the team by advocating for process improvements and tools that better engage customers.
-Proactively shares information, actively solicits feedback, and facilitates communication for multiple stakeholders.
Demonstrating ‘Business Value Realisation’ (BVR), and contract value:
-Identifies business value metrics specific to customer business processes, tying them directly to Sitetracker value.
-Builds jointly-owned success plans with defined adoption milestones, aligning executives around usage and outcomes.
-Confidently demonstrates the product in a way that reinforces embedded value, clearly linking engagement to measurable ROI.
-Consistently identifies and benchmarks new, creative, customer-specific business value metrics and KPIs.
-Proactively mitigates adoption risks to protect retention and expansion, showcasing high-level strategic foresight.
Technical Aptitude:
-Builds stable working relationships internally, both within and across teams.
-Communicates industry knowledge and best practices to the customer based on previous customer experience.
-Applies prior experience in technically focused roles (e.g., pre-sales, solutions engineer) to support customer queries and bridge small technical gaps.
-Serves as an internal consultant for industry updates and preferred Sitetracker methods of interaction.
-Develops the aptitude to articulate Sitetracker architecture, object relationships, and platform features, becoming a trusted technical advisor.
Within 90 Days, You’ll:
- Successfully onboard a portfolio of customers, establishing strong foundational relationships and initiating the creation of comprehensive success and account plans.
- Begin to conduct thorough discovery within customer organizations, identifying key use cases, adoption opportunities, and initial business objectives.
- Proactively engage in direct conversations with customers, ensuring alignment on key priorities and establishing clear communication channels.
Within 180 Days, You’ll:
- Demonstrate measurable progress on customer success plans, actively tracking and reporting on ROI and Sitetracker-driven business value for your assigned portfolio.
- Skillfully navigate complex customer organizations to drive broader platform adoption, proactively addressing any identified gaps and mitigating potential churn risks.
- Become proficient in delivering compelling Sitetracker demonstrations, tailored to specific customer use cases and stakeholder levels, showcasing tangible value.
Within 365 Days, You’ll:
- Be a trusted strategic advisor to your customers, consistently driving significant Sitetracker adoption and expansion opportunities that align with their long-term business objectives.
- Independently manage and proactively course-correct the end-to-end customer experience, turning detractors into champions and maximizing contract value.
- Influence internal processes and advocate for customer needs, contributing to the evolution of Sitetracker’s Customer Success strategy and product roadmap.
The Opportunity
Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you’ll directly impact customer retention and growth by demonstrating tangible value and ROI. You will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the US region while experiencing constant growth challenges and opportunities.
What You’ll Do
As a Customer Success Manager, you will use your ability to conduct business discussions and negotiations, while being instrumental in driving customer value across a diverse portfolio of Regional accounts. You will own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker’s business value. This includes skillfully navigating complex customer organizations to build deep rapport and trust with senior leadership, understanding their mission-critical milestones and strategic objectives.
You will proactively assess and diagnose customer challenges, developing comprehensive mitigation plans to prevent churn and elevate the overall customer experience through seamless cross-functional collaboration. Furthermore, you will continuously reinforce and improve Customer Success processes, always seeking to go above and beyond in every interaction, both externally with clients and internally with our teams. You will serve as a vital conduit, ensuring our customers’ voices are heard and their evolving needs are met with innovative solutions.
The Skills You’ll Have
Core Customer Success Manager skills:
+ Manage a diverse portfolio of Regional accounts (20-30), applying high-touch engagement models and demonstrating adaptable ways of working.
+ Create and execute impactful account and success plans, demonstrating a commitment to customer-focused initiatives.
+ Drive the renewal of six-figure (mandatory) and ideally seven-figure contracts, showcasing your expertise in contract lifecycle management.
+ Proactively map out your territory, anticipating issues and blockers independently to ensure smooth customer journeys.
+ Pursue early and multi-year renewals autonomously, demonstrating a strong grasp of long-term account strategy.
Improving customer experience and satisfaction, including stakeholder management:
+ Fostered deep customer relationships through working in a ‘high-touch’ engagement model
+ Engages effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences.
+ Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions.
+ Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction.
+ Quickly builds and establishes strong, trusted relationships with Business Sponsors and Economic Buyers.
Demonstrating ‘Business Value Realisation’ (BVR), and contract value:
+ Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives.
+ Clearly articulate how you identified value, how it aligned to a customer’s overall business objectives, and how it was delivered and measured.
+ Creates jointly-owned success plans with customers and validates business value with customer executives.
+ Builds out Success Stories and collaborates with Marketing to publish these with clients, showcasing impact.
+ Generates public endorsements from clients, serving as powerful advocates for Sitetracker’s solutions.
Technical Aptitude:
+ Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations.
+ Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs.
+ Proficient in using modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks.
+ Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes.
Within 90 Days, You’ll:
- Successfully create and initiate success & account plans for your assigned portfolio of US accounts, aligning with customer and Sitetracker objectives.
- Begin to deeply engage with senior customer leadership across your region, building initial rapport and understanding their critical business drivers and strategic vision.
- Proactively assess and diagnose initial customer issues, collaborating with cross-functional teams to formulate and implement actionable mitigation plans.
Within 180 Days, You’ll:
- Consistently execute and refine your success & account plans, actively demonstrating tangible ROI and business value to customers through clear metrics and outcomes.
- Expertly navigate complex customer organizations, turning detractors into champions and driving internal cross-functional improvements that enhance the customer experience.
- Proactively identify and champion opportunities for customer experience enhancement, adoption, and retention, becoming a vocal advocate for customer needs within Sitetracker.
Within 365 Days, You’ll:
- Consistently drive retention and expansion across your entire US portfolio, significantly contributing to Sitetracker’s growth through strong renewals and increased platform utilization.
- Solidify your position as a trusted advisor for senior customer leadership, influencing their long-term strategy and ensuring Sitetracker is an indispensable partner.
- Shape and optimize Customer Success practices within the region, contributing directly to Sitetracker’s global CS operational excellence and market leadership.
The Opportunity
This is a pivotal role directly impacting our presales success, empowering our Solution Engineers with expert, prospect-specific configurations that win deals. You will provide crucial “follow-the-sun” support, focusing on EMEA and APAC, to accelerate sales cycles and contribute significantly to increased deal win rates and Average Contract Value (ACV). This is your chance to gain deep expertise in both our cutting-edge platform and solution, explore growing “hot” industries, and directly influence our growth trajectory.
What You’ll Do
As a Demo Engineer, you will be instrumental in the success of our presales efforts, leveraging your expert-level Salesforce and Sitetracker configuration skills. You’ll drive the creation of compelling, prospect-specific demo environments, ensuring they perfectly align with complex customer needs and effectively showcase our solution’s power. Beyond individual deal support, you will take ownership of maintaining and updating our core TSO demo organization, ensuring it remains cutting-edge, stable, and ready to support our global Solution Engineering team, particularly across EMEA and APAC. Your daily work will involve translating vague or general directions into precise, impactful demo configurations, making you a highly sought-after expert within the presales organization.
The Skills You’ll Have
SFDC Platform
+ Demonstrate knowledge and experience with Salesforce configuration.
+ Possess depth in creating Salesforce Flows.
+ Exhibit a strong understanding of Salesforce Permissions.
+ Hold one or more Salesforce certifications.
+ Show demonstrated expertise in Salesforce Communities / Digital Experiences.
Manage Multiple Initiatives
+ Ability to manage many concurrent projects with varying priorities and durations.
+ Strong understanding of demo builds and flows.
+ Experience managing a software release lifecycle, including documentation.
+ Previous experience working at a software company as a demo engineer.
+ Successfully led demo configuration, release planning, and comprehensive documentation efforts.
Business Acumen
+ Demonstrate understanding of the workflows and systems that drive businesses, including Project Management, Finance, Logistics, and Operations.
+ Grasp the operational relationships between project management, operations, finance, and field services teams.
+ Possess direct work experience in one of these functional areas.
+ Served as a Business Analyst within Project Management, Finance, Logistics, or Operations.
+ Expertly translate complex business challenges into effective demo scenarios.
Industry Knowledge
+ Possess depth of knowledge in Telecom, Utilities, Renewables, or other infrastructure-heavy industries.
+ Demonstrate an understanding of site- and asset-based industry operations.
+ Hold tangential experience in one or more of our preferred vertical markets.
+ Previous work experience directly at a company within a target infrastructure industry.
+ Experience with a software company that specifically targets and serves our key verticals.
Within 90 Days, You’ll
- Master the foundational configuration of the Sitetracker platform.
- Complete Sitetracker certification courses.
- Complete relevant Salesforce Trailhead training.
- Independently configure general Salesforce platform features for demo environments.
- Begin actively contributing to prospect-specific demo configurations under guidance from Solution Engineers.
- Take ownership of actively managing and updating sections of the core TSO demo organization.
Within 180 Days, You’ll
- Independently deliver complex, prospect-specific demo configurations for Solution Engineers across multiple sales cycles.
- Lead the TSO release process through the entire lifecycle
- Become a trusted resource for SEs, showcasing strong problem-solving and configuration expertise.
- Become an expert in our Scout AI solution.
- Become a subject matter expert in one of our Industries
Within 365 Days, You’ll
- Achieve expert-level Sitetracker configuration knowledge, consistently taking vague requirements and translating them into exceptional demo solutions.
- Proactively identify and implement improvements to the TSO demo organization, incorporating knowledge of growing “hot” industries and new platform features.
- Become a subject matter expert in all of our Industries.
The Opportunity
As our Field Marketing Manager, you’ll seize a pivotal opportunity to own, scale, and innovate our events presence, directly impacting revenue growth and pipeline generation. For a results-oriented marketer, this role will allow you to drive a major growth channel by joining a high-performing and collaborative team with strong momentum and ambitious goals. You won’t just oversee timelines—you’ll drive enterprise-level impact, shaping our engagement strategy and delivering measurable ROI.
What You’ll Do
You’ll step into a critical, high-impact role as our dedicated, travel-ready US Field Marketing Manager, taking full ownership of end-to-end planning and execution for all US events. This means meticulously orchestrating everything from strategic conception to on-site delivery, eliminating operational bottlenecks and significantly scaling our pipeline efforts. Beyond your direct ownership of US-focused programs, you will also play a crucial supporting role in the logistics and planning for select global events, contributing to our broader market reach and helping to manage the extensive portfolio that currently spans 24+ events worldwide. This distinct focus empowers you to drive new ideas and elevate execution, while providing vital operational support across our global marketing initiatives.
The Skills You’ll Have
Technical Proficiency
-Own end-to-end execution for multiple trade shows,, field events, and webinars within the same year.
-Manage event logistics independently, including vendor relations, shipping, booth operations, onsite staffing, and running of show.
-Partner closely with Sales and SDR teams to drive pipeline and accelerate deals, from meeting targets to structured follow-up processes.
– Demonstrate expert ability to track and report event performance and ROI, including sourced/influenced pipeline, meetings set, and conversion rates.
-Champion process innovation by building repeatable event playbooks that elevate execution quality and efficiency across all programs.
Demand Generation
-Build integrated demand generation campaigns that seamlessly combine field events with digital channels like email, webinars, and paid/organic media to drive pipeline.
-Understand target markets and segments deeply, tailoring programs to align with Ideal Customer Profile (ICP) priorities. closely with Sales and SDR teams on campaign planning, meeting targets, and structured follow-up to convert engagement into pipeline
– Drive integrated field programs with distinct goals, including net-new pipeline generation, opportunity acceleration, and customer expansion/upsell. Experience running non-event demand generation campaigns, including nurture, paid search, display, and webinars, and integrating them with field activities for maximum impact.
Strategic Thinking
-Build and own an annual/quarterly field marketing plan that is deeply aligned with business priorities, pipeline targets, segments, and regions.
-Prioritize the right events and programs based on expected ROI, audience fit, and sales priorities, moving beyond simply “doing more events.”
-Utilize performance data to continuously refine and improve strategy over time, identifying what to scale, what to stop, and what new initiatives to test.
-Identify and launch new strategic field plays, such as executive dinners or partner-led programs, that materially improve pipeline quality and conversion.
-Anticipate market and competitive shifts, proactively adjusting field strategy—including themes, messaging, event mix, verticals, and regions—to stay ahead and maximize impact.
Collaboration
-Partner closely with Sales and SDR teams to strategically plan field programs, set ambitious meeting targets, and coordinate robust follow-up processes.
-Collaborate cross-functionally with Product Marketing to align messaging, assets, and execution timelines for cohesive campaigns.
-Work effectively with internal teams and external partners/vendors to ensure smooth execution and swiftly resolve any issues that arise.
-Build trust and influence without authority, demonstrating strong teamwork, responsiveness, and a solutions-oriented attitude.
-Manage difficult stakeholder situations effectively by navigating conflicting priorities and last-minute changes while maintaining trust and driving quick decisions.
Within 90 Days, You’ll:
- Fully own the end-to-end execution of current US field programs and tradeshows, ensuring seamless logistics and strong initial sales alignment.
- Establish and formalize key performance indicators (KPIs) and reporting frameworks for all owned events, setting the foundation for measurable pipeline impact.
- Begin building strong relationships with Sales and SDR leadership, aligning on immediate program goals and follow-up processes to maximize conversions.
Within 180 Days, You’ll:
- Deliver measurable pipeline impact and ROI from your owned events, actively reporting on performance and proposing data-backed optimizations.
- Proactively identify opportunities to strengthen Sales/SDR alignment, elevating event execution with innovative ideas and tailored programs.
- Take full ownership of budget management for US field events, demonstrating fiscal discipline and maximizing return on investment.
Within 365 Days, You’ll:
- Define and execute a comprehensive annual field marketing strategy for the US, driving significant, measurable pipeline and revenue impact.
- Elevate the overall quality, innovation, and scale of our event execution, becoming a recognized leader in connecting field marketing to broader demand generation goals.
- Proactively identify and launch new strategic field plays, influencing the overall go-to-market approach and consistently raising the bar for pipeline quality and conversion.
The Opportunity
This isn’t just an Integration Architect role—it’s a career-defining opportunity to architect the future of how Sitetracker seamlessly moves data across platforms, teams, and systems. You’ll tackle the challenge of data silos and technical inefficiencies that slow down the business, and instead, create robust, scalable, and reliable solutions that enable real-time insights and smarter decision-making.
You’ll be stepping into a high-impact role that requires both vision and precision. What sets our top performers apart is their ability to blend deep technical expertise with proactive stakeholder engagement. They are trusted advisors, excellent communicators, and resourceful problem solvers. If you’re someone who thrives on autonomy, technical rigor, and making meaningful impact at scale, this is the role where you can do your best work. You’ll be embedded within key initiatives that shape the way our systems grow with the business and directly influence how customers and teams experience Sitetracker.
This is your chance to drive architectural excellence in a company that is committed to innovation, excellence, and building for tomorrow.
What You’ll Do
You’ll join Sitetracker’s mission-critical integration team and bring to life end-to-end enterprise integration strategies. This isn’t just about plugging systems together—it’s about building a future-proof architecture that supports rapid scaling and business evolution.
From day one, you’ll lead solution design efforts across departments, translating complex requirements into elegant integration blueprints. Your work will span technical strategy, delivery oversight, and stakeholder management, ensuring that solutions are not just technically sound but also meet the needs of the business.
You’ll collaborate with senior architects, product teams, and external vendors, delivering key integration designs while influencing build quality and driving continuous improvement. Whether you’re presenting technical rationale to business leaders or guiding implementation teams, you’ll be central to unlocking Sitetracker’s next phase of growth.
The Skills You’ll Have
Solution Design & Architecture
– Has designed solution architecture for at least three enterprise-scale integration projects
– Can evaluate multiple design options and justify architectural decisions
– Demonstrates strong understanding of integration patterns, scalability, and resiliency
– Has architected multi-system or enterprise-level integration landscapes
– Understands long-term impact of technical choices and proactively designs for future needs
Discovery & Requirements Translation
– Has led customer integration discovery sessions and documented technical requirements
– Can turn business needs into structured integration use cases
– Can align technical capabilities with customer pain points and business value
– Has consolidated input from multiple departments into unified technical specifications
– Drives consensus on requirements with both technical and non-technical stakeholders
Technical Leadership & Build Oversight
– Has reviewed build work for alignment with defined architecture standards
– Can identify and resolve deviations in implementation
– Can guide developers on technical best practices for integration
– Has acted as technical authority across multiple project teams
– Proactively manages build risks and adjusts approach to ensure quality outcomes
Stakeholder Engagement & Communication
– Has presented integration solution designs to customer stakeholders
– Can explain complex technical decisions clearly to non-technical audiences
– Builds trust quickly with internal and external stakeholders
– Has presented to executives and influenced decision-making
– Drives alignment across cross-functional teams through clear, consistent communication
Within 90 Days, You’ll:
- Deliver integration solution design for at least one active cross-functional project.
- Build strong working relationships with product, engineering, and key external vendors.
- Conduct architectural reviews for current integration workflows and propose improvements.
- Act as a technical thought partner during early-stage discovery on upcoming initiatives.
Within 180 Days, You’ll:
- Lead the end-to-end architecture and delivery guidance for multiple concurrent integration projects.
- Drive consistency in technical standards across all integration designs and documentation.
- Actively influence technical alignment and strategy with at least two external system vendors.
- Be recognized as a go-to authority on integration best practices within the team.
Within 365 Days, You’ll:
- Establish and enforce scalable integration architecture frameworks across the organization.
- Mentor junior architects and engineers on integration strategy and execution.
- Deliver measurable performance improvements across key systems through thoughtful integration design.
- Lead cross-functional post-mortems and incorporate learning into future solution architecture.
The Opportunity
This isn’t just an Integration Architect role—it’s a career-defining opportunity to architect the future of how Sitetracker seamlessly moves data across platforms, teams, and systems. You’ll tackle the challenge of data silos and technical inefficiencies that slow down the business, and instead, create robust, scalable, and reliable solutions that enable real-time insights and smarter decision-making.
You’ll be stepping into a high-impact role that requires both vision and precision. What sets our top performers apart is their ability to blend deep technical expertise with proactive stakeholder engagement. They are trusted advisors, excellent communicators, and resourceful problem solvers. If you’re someone who thrives on autonomy, technical rigor, and making meaningful impact at scale, this is the role where you can do your best work. You’ll be embedded within key initiatives that shape the way our systems grow with the business and directly influence how customers and teams experience Sitetracker.
This is your chance to drive architectural excellence in a company that is committed to innovation, excellence, and building for tomorrow.
What You’ll Do
You’ll join Sitetracker’s mission-critical integration team and bring to life end-to-end enterprise integration strategies. This isn’t just about plugging systems together—it’s about building a future-proof architecture that supports rapid scaling and business evolution.
From day one, you’ll lead solution design efforts across departments, translating complex requirements into elegant integration blueprints. Your work will span technical strategy, delivery oversight, and stakeholder management, ensuring that solutions are not just technically sound but also meet the needs of the business.
You’ll collaborate with senior architects, product teams, and external vendors, delivering key integration designs while influencing build quality and driving continuous improvement. Whether you’re presenting technical rationale to business leaders or guiding implementation teams, you’ll be central to unlocking Sitetracker’s next phase of growth.
The Skills You’ll Have
Solution Design & Architecture
+ Has designed solution architecture for at least three enterprise-scale integration projects
+ Can evaluate multiple design options and justify architectural decisions
+ Demonstrates strong understanding of integration patterns, scalability, and resiliency
+ Has architected multi-system or enterprise-level integration landscapes
+ Understands long-term impact of technical choices and proactively designs for future needs
Discovery & Requirements Translation
+ Has led customer integration discovery sessions and documented technical requirements
+ Can turn business needs into structured integration use cases
+ Can align technical capabilities with customer pain points and business value
+ Has consolidated input from multiple departments into unified technical specifications
+ Drives consensus on requirements with both technical and non-technical stakeholders
Technical Leadership & Build Oversight
+ Has reviewed build work for alignment with defined architecture standards
+ Can identify and resolve deviations in implementation
+ Can guide developers on technical best practices for integration
+ Has acted as technical authority across multiple project teams
+ Proactively manages build risks and adjusts approach to ensure quality outcomes
Stakeholder Engagement & Communication
+ Has presented integration solution designs to customer stakeholders
+ Can explain complex technical decisions clearly to non-technical audiences
+ Builds trust quickly with internal and external stakeholders
+ Has presented to executives and influenced decision-making
+ Drives alignment across cross-functional teams through clear, consistent communication
Within 90 Days, You’ll:
- Deliver integration solution design for at least one active cross-functional project.
- Build strong working relationships with product, engineering, and key external vendors.
- Conduct architectural reviews for current integration workflows and propose improvements.
- Act as a technical thought partner during early-stage discovery on upcoming initiatives.
Within 180 Days, You’ll:
- Lead the end-to-end architecture and delivery guidance for multiple concurrent integration projects.
- Drive consistency in technical standards across all integration designs and documentation.
- Actively influence technical alignment and strategy with at least two external system vendors.
- Be recognized as a go-to authority on integration best practices within the team.
Within 365 Days, You’ll:
- Establish and enforce scalable integration architecture frameworks across the organization.
- Mentor junior architects and engineers on integration strategy and execution.
- Deliver measurable performance improvements across key systems through thoughtful integration design.
- Lead cross-functional post-mortems and incorporate learning into future solution architecture.
The Opportunity
Sitetracker is on a mission to accelerate the transition to a fully connected and sustainable future. We are at an exciting phase of our product journey and are seeking a customer- and market-centric Sr. Product Manager to join our team and contribute to our continued growth. At Sitetracker, our product leaders drive the value we provide to the market. This is an opportunity to have a significant impact on how our customers plan, develop, build and operate their assets. Come join an organisation committed to excellence and focused on accountability and outcomes.
What You’ll Do
As a Sr. Product Manager at Sitetracker, you will hit the ground running and make an immediate impact by partnering closely with our customers to uncover and shape new product investment opportunities that drive measurable value in our target markets. You’ll build a deep understanding of customer needs and market dynamics, aligning investments with specific product outcomes that advance our strategy. With a sharp focus on prioritisation, you will manage product initiatives from concept to execution—translating complex problems into clear goals and measurable targets. Collaborating with stakeholders, you will champion adoption, ensure tangible results, and accelerate Sitetracker’s impact in the industries we serve.
The Skills You’ll Have:
Product Discovery:
Ability to identify important problems to solve through targeted customer discovery
Effective with a variety of research techniques
Excellent communication skills with the ability to interview customers using their language and terminology
Roadmap & Prioritization
Prioritise based on value provided, strategic alignment and delivery risk
Ability to build a business model that aligns with the required product investment
Ability to define goals, success metrics and outcomes for each initiative
Ability to develop a product positioning guide that communicates the value proposition of the product
Constant and consistent validation of previous product investments to ensure outcomes are achieved
Collaboration
Manage product stakeholders (sales, customer success, engineering, product design) effectively to gain alignment
Ability to confidently communicate priorities internally and externally
Product
Requirements Definition
Ability to document product needs through a well thought out PRD Ability to break down a problem into increments that have value in the marketplace
Aligning products with buyer and user personas to define an ideal customer profile
Can perform competitive analysis and counter positioning to drive adoption in the marketplace
Within 90 Days, You’ll:
- Become familiar with our internal tools and Product Playbook
- Gain a strong technical understanding of the Sitetracker product and capabilities
- Be able to articulate the value Sitetracker provides to our customers, the problems we solve, the people we solve them for, and the market segments we’re in
- Become Sitetracker Certified to gather a breadth of knowledge of the entire Sitetracker product, even beyond the area that you own
- Inherit the current roadmap for your product area and begin collaborating with your Scrum team to ensure the continuous delivery of value as you become integrated within the Sitetracker Product Team
- Have built working relationships with cross-functional teams such as Sales, Implementations, Customer Success, and Marketing
Within 180 Days, You’ll:
- Establish lines of communication with customers and engage in activities such as roadmap reviews, customer feedback sessions, and discovery interviews
- Become the go-to person for Engineering, Product Design, and Product Marketing for your product area
- Collaboratively define a roadmap that shows how your product area is likely to evolve over the next year
- Be deeply involved in product discovery, uncovering and validating business problems, and iteratively defining solutions
- Drive the delivery of several current roadmap items
Within 365 Days, You’ll:
- Be a subject matter expert in the market, our business, and our product
- Have guided the company through an entire end-to-end product development cycle–identifying and validating a market problem, defining success, incorporating it into the roadmap, iteratively defining the right solution, leading engineering through the development of features, launching new capabilities to market, observing and measuring the results, communicating our progress to the company, and releasing follow-on product improvements needed to confirm we’ve hit our goal
- Have strong working relationships with all the cross-functional teams in the company that allows you to rapidly deliver new ideas and features
- Have visibly and measurably levelled up our Product Management operational excellence
The Opportunity
As a Solution Analyst I, you are not just filling a role—you are stepping into a position that transforms how businesses operate. This is your chance to be at the intersection of technology, strategy, and customer success. You will partner with Solution Engineers and Architects to design and deliver scalable solutions that address real-world challenges for global enterprises.
This hands-on role blends technical expertise, analytical thinking, and customer engagement to create solutions that matter. From configuring Sitetracker modules and performing data migrations to building actionable dashboards and leading requirements sessions, you will drive measurable outcomes that shape the success of critical infrastructure projects worldwide.
This role also offers global exposure. You’ll collaborate with international teams and stakeholders, working flexible schedules to match business priorities—including UK (3 PM – 12 AM IST) and US (6 PM – 3 AM IST) shifts, with occasional rotations as required
What You’ll do:
We’re looking for a solution-oriented problem solver with strong technical aptitude and a passion for driving impact. Your expertise in Salesforce configurations, automation, data migrations, and advanced Excel will help you deliver high-quality outcomes. Just as important are your communication skills and collaborative mindset, enabling you to engage confidently with customers and internal teams.
You thrive in fast-paced environments, manage multiple priorities with precision, and take ownership of delivering exceptional results.
The Skills You’ll Have:
Technical Aptitude
+ Configure modules and implement automation using Salesforce flows.
+ Develop and implement approval processes, validation rules, and reports.
+ Perform data migration using Data Loader and advanced Excel (VLOOKUP, Pivot tables).
+ Understand custom metadata types and managed packages.
Communication & Collaboration
+ Strong verbal and written communication skills.
+ Ability to engage with customers and internal teams throughout project delivery.
Work Management
+ Manage multiple tasks with attention to detail in a fast-paced environment.
+ Consistently deliver quality outcomes under tight deadlines.
Preferred Certifications
+ Salesforce Certified Administrator (or ability to achieve in 6 months).
+ Sitetracker Certification post-training.
Within 90 Days, You’ll:
- Achieve 85% utilization, ensuring billable efficiency and customer satisfaction
- Translate customer business requirements into detailed technical specifications.
- Assist in system architecture design for scalable solutions.
Within 180 Days, You’ll:
- Train others on how to use and configure the Sitetracker product.
- Manage configuration tasks across multiple projects concurrently.
- Lead customer meetings, ensuring adherence to deadlines and deliverables.
Within 365 Days, You’ll:
- Lead small to medium-sized implementations end-to-end, from solution design and requirements gathering to training and go-live.
- Train new specialists on Sitetracker implementation methodologies and technical concepts.
- Make critical implementation decisions autonomously
The Opportunity
This isn’t just a Staff Salesforce Engineer role — it’s an opportunity to be a technical visionary and a true force multiplier within Sitetracker’s engineering organisation. You’ll own a critical strategic charter end-to-end, architecting scalable and resilient solutions on Force.com while influencing architectural decisions across complementary technologies like React Native and Spark. You’ll work on sophisticated engineering challenges across domains such as telecom and energy, delivering capabilities that directly enhance customer efficiency and unlock value.
Your success will be defined not just by what you build — but by the technical standards you elevate, the mentorship you provide, the innovation you spark, and the long-term architectural health you drive across the platform. If you thrive on technical excellence, strategic ownership, and building elite engineering cultures, you will find immense purpose and impact here.
What You’ll do:
As a Staff Salesforce Engineer & Tech Lead, you’ll take the lead in defining, executing, and raising the bar for technical excellence. You’ll collaborate deeply with engineering, product, and design partners across global teams and guide your development pod through clarity of thought, strategic technical prioritisation, and rigorous execution.
You’ll drive architectural decision-making, author technical design docs, lead implementation, solve high-complexity platform challenges, and ensure our systems remain performant, secure, and future-ready. You’ll be an active cultivator of engineering craft — enabling others to grow through mentorship, code reviews, pairing, and modelling best-in-class engineering behaviours. Your role will accelerate not only our software but our organisation’s long-term technical maturity and velocity.
The Skills You’ll Have
- Technical Architecture & Platform Design
- Able to lead technical architecture for major product modules and design scalable, performant Salesforce solutions.
- Ensures architectural decisions align across Salesforce and complementary technologies like React Native and Spark.
- Evaluates technical risks and makes strategic trade-off decisions.
- Drives platform integration at scale, aligning data models and execution flows.
- Designs for extensibility, resilience, and long-term adaptability.
- Excellence in Salesforce Engineering & Platform Execution
- Develops and implements solutions using Apex, SOQL/SOSL, LWC, and Aura with deep platform knowledge.
- Optimises query performance, runtime execution, and governor limit consumption.
- Establishes and enforces coding standards and scalable design patterns.
- Builds secure, high-quality, maintainable code foundations.
- Implements comprehensive testing strategies, including performance and security validation.
- Technical Leadership & Mentorship
- Mentors engineers through hands-on guidance in debugging, refactoring, and architectural thinking.
- Models engineering excellence and elevates team capabilities.
- Promotes a culture of continuous learning and documentation.
- Facilitates knowledge-sharing sessions and technical deep dives.
- Guides teams to operate with stronger technical clarity and ownership.
- Product Collaboration & Cross-Functional Influence
- Collaborates with Product Managers to align scope, sequencing, and feasibility.
- Translates business objectives into well-formed technical execution plans.
- Produces clear technical design documentation for diverse audiences.
- Influences decision-making by advocating for scalable, customer-centric technical solutions.
- Ensures technical efforts directly support product outcomes and customer value.
Within 90 Days, You’ll:
- Develop a deep understanding of core Salesforce product modules and their execution patterns.
- Ramp fully into Sitetracker’s technology stack, architectural guidelines, and engineering principles.
- Deliver enhancements and fixes that demonstrate quality, speed, and architectural alignment.
- Contribute meaningful insight through code reviews and technical recommendations.
- Build strong working relationships across engineering, product, and design.
Within 180 Days, You’ll:
- Design, build, and release large-impact platform components or features.
- Serve as the primary technical reference for key modules in the stack.
- Lead incident investigations and drive preventative improvements.
- Identify areas of technical debt and initiate prioritised remediation efforts.
- Shape roadmap discussions by offering well-reasoned technical perspectives.
Within 365 Days, You’ll:
- Drive a significant technical or product initiative from initial concept through launch, adoption, and stability.
- Elevate team technical maturity through ongoing mentorship, code quality improvements, and process refinements.
- Improve system maintainability, scalability, and developer productivity through modernisation or re-architecture efforts.
- Reduce defects and accelerate development velocity through improved engineering practices.
- Become a domain expert in the industries served (telecom, EV, renewables, utilities), applying that knowledge to system design and product evolution.
The Opportunity
Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you’ll directly impact customer retention and growth by demonstrating tangible value and ROI. You will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the US region while experiencing constant growth challenges and opportunities.
What You’ll Do
As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value across the dynamic US region, partnering with a diverse portfolio of Enterprise and Regional accounts. You will own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker’s business value. This includes skillfully navigating complex customer organizations to build deep rapport and trust with senior leadership, understanding their mission-critical milestones and strategic objectives.
You will proactively assess and diagnose customer challenges, developing comprehensive mitigation plans to prevent churn and elevate the overall customer experience through seamless cross-functional collaboration. Furthermore, you will continuously reinforce and improve Customer Success processes, always seeking to go above and beyond in every interaction, both externally with clients and internally with our teams. You will serve as a vital conduit, ensuring our customers’ voices are heard and their evolving needs are met with innovative solutions.
The Skills You’ll Have
Core Customer Success Manager skills:
+ Manage a diverse portfolio of Enterprise and Regional accounts, applying high-touch engagement models and demonstrating adaptable ways of working.
+ Create and execute impactful account and success plans, demonstrating a commitment to customer-focused initiatives.
+ Drive the renewal of six-figure (mandatory) and ideally seven-figure contracts, showcasing your expertise in contract lifecycle management.
+ Proactively map out your territory, anticipating issues and blockers independently to ensure smooth customer journeys.
+ Pursue early and multi-year renewals autonomously, demonstrating a strong grasp of long-term account strategy.
Improving customer experience and satisfaction, including stakeholder management:
+ Fostered deep customer relationships through working in a ‘high-touch’ engagement model
+ Engages effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences.
+ Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions.
+ Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction.
+ Quickly builds and establishes strong, trusted relationships with Business Sponsors and Economic Buyers.
Demonstrating ‘Business Value Realisation’ (BVR), and contract value:
+ Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives.
+ Clearly articulate how you identified value, how it aligned to a customer’s overall business objectives, and how it was delivered and measured.
+ Creates jointly-owned success plans with customers and validates business value with customer executives.
+ Builds out Success Stories and collaborates with Marketing to publish these with clients, showcasing impact.
+ Generates public endorsements from clients, serving as powerful advocates for Sitetracker’s solutions.
Technical Aptitude:
+ Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations.
+ Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs.
+ Proficient in using modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks.
+ Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes.
Within 90 Days, You’ll:
- Successfully create and initiate success & account plans for your assigned portfolio of US accounts, aligning with customer and Sitetracker objectives.
- Begin to deeply engage with senior customer leadership across your region, building initial rapport and understanding their critical business drivers and strategic vision.
- Proactively assess and diagnose initial customer issues, collaborating with cross-functional teams to formulate and implement actionable mitigation plans.
Within 180 Days, You’ll:
- Consistently execute and refine your success & account plans, actively demonstrating tangible ROI and business value to customers through clear metrics and outcomes.
- Expertly navigate complex customer organizations, turning detractors into champions and driving internal cross-functional improvements that enhance the customer experience.
- Proactively identify and champion opportunities for customer experience enhancement, adoption, and retention, becoming a vocal advocate for customer needs within Sitetracker.
Within 365 Days, You’ll:
- Consistently drive retention and expansion across your entire US portfolio, significantly contributing to Sitetracker’s growth through strong renewals and increased platform utilization.
- Solidify your position as a trusted advisor for senior customer leadership, influencing their long-term strategy and ensuring Sitetracker is an indispensable partner.
- Shape and optimize Customer Success practices within the US region, contributing directly to Sitetracker’s global CS operational excellence and market leadership.
The Opportunity
This is not a traditional Salesforce DevOps role focused on maintaining pipelines; this is an opportunity to own and evolve a modern, source-driven Salesforce delivery ecosystem at scale. As a Salesforce DevOps Engineer, you will be responsible for transforming how Salesforce applications are built, packaged, validated, and released by fully embracing Salesforce DX, CI/CD automation, and Second-Generation Packaging.
You’ll play a critical role in moving teams away from fragile, manual release processes and toward high-frequency, reliable, and secure deployments. Your work will directly impact product stability, engineering velocity, and customer trust. This role is ideal for someone who thrives on automation, takes proactive ownership, and enjoys influencing how engineering teams operate at scale.
What You’ll Do
As a Salesforce DevOps Engineer, you’ll design and drive a source-driven development and release strategy that supports multiple scrum teams delivering frequently and safely. You’ll build and optimise CI/CD pipelines that validate, test, secure, and package Salesforce metadata automatically — ensuring every release is predictable and production-ready.
You’ll work closely with developers, architects, and release stakeholders to manage package modularity, dependencies, and branching strategies. From troubleshooting complex deployment failures to improving pipeline performance and release cadence, you’ll ensure that Salesforce delivery is fast, scalable, and resilient. Your role will go beyond execution — you’ll actively identify risks, prevent incidents, and continuously improve DevOps maturity across teams.
The Skills You’ll Have
1. Deep Technical Proficiency in Salesforce DevOps
*Manages Salesforce metadata entirely as source code using Salesforce DX and Git as the system of record
*Creates, versions, and promotes Unlocked Packages or Second-Generation Packages using SFDX CLI
*Designs and executes CI-driven deployments without relying on Change Sets
*Automates deployments using Scratch Orgs and sandbox-based workflows
*Supports high-frequency releases (multiple per month) while maintaining stability
*Designs package dependency strategies for complex Salesforce codebases
2. CI/CD Automation & DevSecOps
*Builds and maintains CI/CD pipelines using tools like Jenkins or CircleCI
*Integrates validation, testing, and static code analysis into automated pipelines
*Implements automated package versioning as part of the release process
*Optimizes pipelines to reduce build time and deployment failures
*Embeds security and quality checks early in the delivery lifecycle
3. Proactive Leadership & Growth Mindset
*Independently troubleshoots and resolves build and deployment failures
*Proactively identifies and flags risks in release pipelines or delivery plans
*Supports multiple scrum teams simultaneously without compromising quality
*Drives automation and DevOps improvements without waiting for direction
*Prevents production incidents through early detection and proactive controls
*Mentors engineers on Salesforce DevOps best practices
4. Effective Technical Communication & Documentation
*Clearly explains branching strategies, pipeline architecture, and package flows to teams
*Documents CI/CD workflows, DevOps runbooks, and SFDX configurations
*Maintains and standardizes sfdx-project.json and related project structures
*Leads DevOps onboarding sessions for new teams
*Influences how teams structure repositories and manage releases
Within 90 Days, You’ll
- Take ownership of existing Salesforce DevOps pipelines and release processes
- Successfully support ongoing releases using SFDX-based, source-driven workflows
- Identify gaps, risks, and improvement areas in CI/CD and packaging strategies
- Establish trust with development and scrum teams through reliable delivery
Within 180 Days, You’ll
- Implement or optimize Unlocked Packages or 2GP strategies across teams
- Improve CI/CD pipeline performance, stability, and automation coverage
- Increase release frequency while reducing deployment errors and rollbacks
- Proactively prevent incidents through improved validation and monitoring
Within 365 Days, You’ll
- Drive Salesforce DevOps practices at scale across multiple scrum teams
- Enable high-confidence, high-frequency releases (more than two per month)
- Standardize DevOps documentation, workflows, and delivery patterns
- Act as a trusted DevOps leader influencing Salesforce engineering strategy
The Opportunity
This isn’t just a Senior Product Designer role; you’ll craft intuitive, powerful workflows for real users in the field — from network deployment managers to technicians in low-connectivity environments. You’ll investigate user problems deeply, uncover actual needs, and translate them into elegant, efficient, and high-impact product experiences.
You’ll work closely with product, engineering, research, customer success, and industry experts to bring clarity to ambiguous problems and deliver designs that drive measurable improvements in usability, adoption, and customer satisfaction. If you thrive on empathetic discovery, intelligent problem framing, and beautifully implemented software design, this role will suityou well.
What You’ll Do
Uncover user needs through research and transform them into clear problem definitions and UX direction.
Create structured UX flows, wireframes, and high-fidelity mockups aligned with design-system standards.
Validate designs through user testing, feedback loops, and qualitative/quantitative insights.
Partner with product and engineering to ensure designs are accurately implemented and feasible.
Drive design clarity and quality with independent ownership, critical thinking, and strong communication.
The Skill Set:
- UX Design & Problem Solving
- Demonstrates deep curiosity and ability to uncover users’ true needs
- Produces highly structured user flows, wireframes, and mockups
- Understands the end-user’s operational context, limitations, and goals
- Design workflows that eliminate friction and improve user clarity
- Shows a thoughtful design process in portfolio work
- Agency, Curiosity & Critical Thinking
- Takes initiative and self-directs without close supervision
- Investigates ambiguous problem spaces
- Asks thoughtful questions that clarify needs, constraints, and success outcomes
- Explores and uses modern design and AI tools
- Owns outcomes, not just tasks
- User Research
- Conducts interviews, usability testing, and workflow analysis
- Synthesises learnings and extracts actionable insights
- Shares findings that influence product direction
- Balances research depth with product velocity
- Works comfortably in ambiguous, discovery-heavy contexts
- UI Design & Visual Craft
- Creates clean, consistent, visually clear interfaces
- Pays strong attention to spacing, hierarchy, and detail
- Works within and contributes to a shared design system
- Demonstrates well-composed visual work in portfolio
- Designs for clarity and intuitive comprehension
- Design System Contribution
- Utilizes existing components effectively
- Contributes improvements and new patterns
- Documents design intent and component guidelines
- Advocates for consistency across UX surfaces
- Supports design scalability and shared standards
Within 90 Days, You’ll:
- Develop a strong understanding of Sitetracker users and workflows
- Contribute UX and visual design artefacts to feature development
- Participate in design reviews and implementation cycles
- Build collaborative working relationships across product and engineering
- Demonstrate independent problem exploration
Within 180 Days, You’ll:
- Lead design for mid-sized product features or verticals.
- Conduct and share research insights with cross-functional teams
- Proactively identify UX opportunities and improvements
- Contribute patterns or components to the design system
- Help improve the overall user experience through process insight
Within 365 Days, You’ll:
- Become the UX lead for a specific problem or product area
- Deliver end-to-end design from research through delivery
- Influence product direction based on user empathy and design reasoning
- Improve user workflows through thoughtful design iterationPartner with PMs on strategic design decisions and problem shaping
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
This is your chance to lead from the front in one of Sitetracker’s highest-impact roles. As a Senior Sales Engineer, you won’t just support deals—you’ll become the technical linchpin accelerating our expansion across the EMEA region. This role exists to drive outcomes in a high-stakes, high-growth market where enterprise customers are deploying mission-critical infrastructure.
You’ll lead deep, prescriptive conversations with prospects—turning complex operational challenges into scalable solutions using Sitetracker’s category-defining platform. Your ability to act with agency and bring intense competence will directly influence revenue growth and customer success.
You’ll join a team of top performers who thrive by owning their craft, acting decisively, and partnering closely across functions. And for the right candidate, this is a career-defining opportunity to grow fast, move fast, and build for tomorrow.
What You’ll do:
You’ll be the trusted technical advisor from the first discovery call through technical validation and close. You’ll shape buying decisions by leading tailored demos, building solution narratives, and influencing stakeholders at every level—from field operations to the C-suite. You’ll be part of the team that is responsible for growing our EMEA region.
You’ll drive pipeline velocity, reduce friction in the sales cycle, and translate Sitetracker’s product capabilities into tangible business outcomes. Your partnership with Account Executives will be essential to driving both net-new wins and long-term customer value. You’ll also influence how we evolve—whether by feeding insights into the product roadmap, contributing to sales enablement, or mentoring peers. Your role isn’t just to keep up—it’s to raise the bar.
The Skills You’ll Have:
Presales Experience
+ Successfully supported enterprise software sales cycles from discovery to close
+ Delivered compelling, value-based product demonstrations tailored to stakeholder needs
+ Navigated technical evaluation processes including RFPs, security reviews, and POCs
+ Translated customer requirements into scalable, real-world platform solutions
+ Configure and architect customised solutions during the sales cycle
Technical Acumen
+ Quickly learned new solutions and configured software environments independently
+ Built, maintained, and customized demo environments for complex use cases
+ Integrated enterprise systems (e.g., Salesforce, GIS) with technical credibility
+ Demonstrated deep product knowledge that elevated stakeholder confidence
+ Functioned as a solution architect across multiple high-value enterprise opportunities
Industry Knowledge
+ Ran complex sales opportunities in telecom, energy, utilities or across multiple different verticals/industries
+ Connected industry trends to customer goals in discovery and solutioning
+ Closed a variety of deals (Mid Market, Enterprise & strategic) with site- and asset-based operational complexity
+ Anticipated challenges unique to large-scale infrastructure rollouts
+ Acted as a regional authority on industry-specific use cases and best practices
Business Acumen
+ Tailors communications for different audience including C-level executives (business strategy) and IT/Operations/Architecture leadership (technical validation)
+ Mapped platform functionality to financial and operational metrics
+ Partners cross-functionally to align Sitetracker’s solution with customers strategic goals
+ Operates with near complete autonomy, consistently delivering high quality, complex deliverables and driving consensus among internal stakeholders (Product, Sales, Services)
+ Influences strategic outcomes beyond the technical solution alone
Within 90 Days, You’ll:
- Ramp on Sitetracker’s platform, SE methodology, and demo environments
- Lead technical discovery and solutioning on active opportunities
- Deliver your first tailored, value-based demo to a key prospect
- Collaborate with AEs to build regional sales strategies
- Shadow top performers and complete SE certification
Within 180 Days, You’ll:
- Own the full technical sales cycle for mid-to-large enterprise accounts
- Build reusable demo flows and technical assets that accelerate velocity
- Influence win strategy through technical close plans
- Partner with Product and Marketing to refine messaging based on field insight
- Contribute to internal training by sharing best practices and lessons learned
Within 365 Days, You’ll:
- Drive consistent impact in win rates, deal size, and cycle time
- Lead complex, multi-stakeholder deals from first touch to close
- Mentor new SEs and elevate team performance
- Shape product direction by providing structured customer feedback
- Be recognized as a strategic partner to Sales Leadership and Product
The Opportunity
With Sitetracker’s customer base rapidly expanding, we’re seeing increased demand for scalable solution delivery using out-of-the-box features and declarative customization. The Senior Solution Engineer I plays a vital role in meeting this demand — helping us handle a growing project workload, increasing billable output, and ultimately contributing to top-line revenue growth.
This role offers the chance to work in a product-led company where your time is fully focused on feature development — no support work. You’ll have the autonomy to own projects end-to-end, working directly with customers to understand their business, design tailored solutions, and deliver tangible value. For high performers, it’s an opportunity to stretch your skills across analysis, consulting, and delivery — all within a collaborative team environment of Developers, Architects, and QAs.
What You’ll Do:
As a Senior Solution Engineer I, you’ll take full ownership of your projects, working hands-on with Sitetracker customers to understand their business needs and translate them into impactful solutions. Your role will involve managing your own workload, maintaining a strong utilization rate of 80%, and delivering high-quality, on-time outcomes that align with customer expectations and business goals.
You’ll build deep product expertise and use it to configure, develop, and deliver scalable solutions using Sitetracker’s out-of-the-box features. From discovery to deployment, you’ll lead the entire feature development lifecycle, ensuring that every solution you design not only meets technical requirements but also adds measurable value to the customer.
This role involves close collaboration with internal teams — including Developers, Architects, and QAs — allowing you to deepen your technical knowledge and broaden your understanding of implementation best practices. You’ll also be responsible for maintaining clear and proactive communication with customers, managing expectations, and ensuring that commitments are consistently met.
Success in this role will be measured not only by your technical capability but also by your ability to deliver quality work, follow best practices, and drive efficiency through smart time and project management. If you thrive in a fast-paced, customer-facing environment and enjoy solving real-world challenges with technology, this role offers a unique opportunity to make a significant impact.
The Skills You’ll Have:
Technical Aptitude
+ Designing and building Flows (e.g. screen flows, record-triggered flows, scheduled flows) Extensive use of advanced Flows, including subflows and complex automation scenarios. Develop and implement straightforward to moderately complex Flows, encompassing screen flows, record-triggered flows, and scheduled flows. Skillfully employ advanced Flows, such as subflows, to address intricate automation requirements.
+ Working with Custom Metadata Types (CMTs) for scalable and maintainable configurations
+ Managing and deploying Managed Packages
+ Building approval processes and validation rules, Using Data Loader for data imports and exports, Creating reports and dashboards, Writing complex SOQL queries involving relationships across multiple objects
+ Implementing configuration changes across standard and custom objects
Communication
+ Excellent oral and written communication skills, with the ability to clearly convey technical concepts to both technical and non-technical audiences.
+ Proven experience working with internal stakeholders throughout the feature development lifecycle, from initial planning through to deployment.
+ Strong client-facing experience, including gathering requirements, presenting solution demos, and ensuring alignment throughout project delivery.
Salesforce Certification
+ Salesforce Certified Administrator
+ Salesforce Certified Advanced Administrator
+ Salesforce Platform App Builder
Work Management
+ Proven ability to manage multiple concurrent projects, including handling 2–3 high-effort and 4–5 medium-effort projects simultaneously, or supporting 5–6 customers at a time.
+ Consistently delivered high-quality work within tight deadlines, demonstrating strong prioritisation, efficiency, and attention to detail under pressure
Within 90 Days, You’ll:
- Onboarding and Orientation – Understand Company structure, products and EDS services
- Salesforce Delivery Process Familiarity – Understand the process Solution Engineering follows to work on deliverables
- Review existing documentations, customizations, data model
- Training & Certification – Attend Sitetracker Admin training and complete the certification
- Review basic requirements and the solutions provided to gain understanding of product and start working of relatively low complexity requirements
Within 180 Days, You’ll:
- Start handling medium complexity work – semi- autonomously
- Achieve utilization of 80%
- Able to drive requirement gathering meetings with customer independently
- Communicate effectively and proactively with customers
Within 365 Days, You’ll:
- Able to understand, solution and implement complex solutions
- Autonomously drive the requirements
- Help and collaborate with other team members to deliver the best solution
- Earn Advanced ST Certifications
The Opportunity
This role is an opportunity to build high-quality, scalable software that directly enables real-world infrastructure deployment across telecom, energy, utilities, and renewables. You will work in a modern engineering organization where craftsmanship, velocity, user empathy, and technical maturity are valued. Success will be measured by the quality of code, as well as collaboration, communication, understanding customer use-cases, and uplifting engineering excellence.
What You’ll Do:
As a Senior Software Engineer I, you will design and implement end-to-end features by partnering with Product, QA, and DevOps to translate complex requirements into implementation plans and maintainable code. You would architect scalable solutions by designing and building performant, reusable Apex and LWC components, focusing on advanced asynchronous patterns and state management, lead complex integrations by overseeing the design and execution of inbound and outbound integrations, drive engineering excellence by drafting Technical Design Documents (TDD), breaking down technical specifications, and advocating for architectural improvements.
You will optimize performance by focusing on database query performance and indexing to ensure the platform handles increasing loads efficiently. You would ensure quality and customer impact by building software that supports diverse user personas and real-world usage patterns, while leveraging AI tools for refinement and deliver with autonomy by managing project scope independently, providing accurate effort estimations, and maintaining a commitment to meeting deadlines.
The Skills You’ll Have:
Technical Expertise & Architecture
+ Designs and builds complex, performant, and reusable Apex/LWC components that manage state and interact with external system
+ Deep experience designing and executing both inbound and outbound integrations.
+ Apex Mastery: Implements advanced async patterns (Queueable, Platform Events) and consistently writes reusable, efficient, and thoroughly tested Apex
+ Understands modern design patterns and best-practice development approaches
+ Writes extensible, test-friendly code
+ Advocates for architectural improvements that benefit scalability and maintainability
+ Understands how their component fits into the larger system
+ Approaches debugging analytically, identifying issues across multiple layers
+ Recognises knowledge gaps and actively seeks learning
Quality & Customer Focus
+ Learns the “why” behind requirements and user scenarios.
+ Builds software that supports real-world usage patterns including offline and low-connectivity environments
+ Leverages AI to surface edge-case conditions
+ Writes code that reduces downstream testing risk and future defects
+ Thinks empathetically about multiple product personas
Work Management
+ Strong commitment to meet the delivery deadlines
+ High autonomy in managing project scope
+ Handling competing architectural priorities across multiple projects
+ Helps drive clarity during technical discussions and team execution
+ Sets a collaborative tone rooted in humility and shared learning
Communication & Influence
+ Communicates clearly, frequently and successfully in both written and verbal formats
+ Adapts style based on audience both technical or business
+ Able to present work and demo functionality to groups
+ Communicates well in both in-person and remote environments.
Within 90 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
The Opportunity
This isn’t just a Senior Software Engineer I role — it’s an opportunity to build high-quality, scalable software that directly enables real-world infrastructure deployment across telecom, energy, utilities, and renewables. You’ll work inside a modern engineering organisation where craftsmanship, velocity, user empathy, and technical maturity matter. You will contribute as a hands-on builder while growing into broader architectural thinking and cross-functional influence.
Your success will be measured not only by the quality of the code you produce, but also by how you collaborate, communicate, understand customer use cases, and help elevate engineering excellence across the team.
What You’ll Do
As a Senior Software Engineer, you’ll design and implement features end-to-end while partnering closely with Product, QA, DevOps, and fellow engineers across the platform. You’ll break down technical requirements, write clean extensible code, contribute to technical documents, mentor junior engineers, and model strong engineering fundamentals.
Specifically, you will:
Translate product and technical requirements into implementation plans
Write well-structured, maintainable, and unit-testable code
Independently break down technical specifications for smaller projects
Draft sections of technical design documentation (e.g., TDD)
Debug complex issues across multiple systems
Use AI tools to assist in generating and refining code and test coverage
Understand synchronous vs asynchronous processes and apply appropriately
Optimize database query performance and indexing
The Skill Set
- Technical Expertise & Architecture
- Demonstrates deep proficiency in core programming languages and frameworks
- Understands modern design patterns and best-practice development approaches
- Writes extensible, test-friendly code
- Advocates for architectural improvements that benefit scalability and maintainability
- Understands how their component fits into the larger system
- Approaches debugging analytically, identifying issues across multiple layers
- Recognises knowledge gaps and actively seeks learning
- Leadership & Team Enablement
- Provides mentorship to junior engineers through pairing, guidance, and code reviews
- Shares knowledge openly and constructively
- Works effectively across cross-functional touchpoints — product, QA, DevOps, support
- Helps drive clarity during technical discussions and team execution
- Sets a collaborative tone rooted in humility and shared learning
- Quality & Customer Focus
- Learns the “why” behind requirements and user scenarios
- Builds software that supports real-world usage patterns — including offline and low-connectivity environments
- Leverages AI to surface edge-case conditions
- Writes code that reduces downstream testing risk and future defects
- Thinks empathetically about multiple product personas
- Communication & Influence
- Communicates clearly and succinctly in both written and verbal formats
- Adapts style based on audience — technical or business
- Asks clarifying questions when needed
- Able to present work and demo functionality to groups
- Easily understood regardless of medium — in-person or remote
Within 90 Days, You’ll:
- Ramp into the core product and engineering workflows
- Deliver development tasks independently with quality and timeliness
- Participate actively in code reviews and technical discussions
- Build a strong working rhythm with team members across engineering and productDemonstrate understanding of user contexts and personas
Within 180 Days, You’ll:
- Serve as a reliable contributor for medium-sized feature development
- Draft technical specification sections within design documentation
- Identify and reduce technical debt within your assigned areas
- Contribute to improving automated testing and reliability
- Mentor junior teammates consistently
Within 365 Days, You’ll:
- Become the go-to technical reference for specific parts of the platform
- Consistently deliver features from specification through release
- Help influence technical direction through feedback and perspective
- Improve developer experience through newer patterns, documentation, or tooling
- Demonstrate ownership of software quality and customer impact
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity:
This is more than just a standard engineering role; it’s an opportunity to be a core builder on a team delivering critical infrastructure software to a global audience. As a Software Engineer, you will move beyond executing tasks to owning the development of complex features that solve real-world customer problems in rapidly evolving industries like telecom and renewable energy. You’ll join a highly collaborative, forward-thinking team that gives you the autonomy to translate challenging requirements into exceptional products, all while investing in your technical and professional growth. If you are driven by writing clean, scalable code and want to see your work have a tangible impact on a product used by major global companies, you will thrive here.
What You’ll Do:
As a Software Engineer, you will play a key role in building the scalable and robust solutions that power our entire web and mobile platform. You will collaborate with product managers, product designers, and senior engineers to design, develop, and optimize the custom applications that help our customers build the future of infrastructure. You will own the development of new features and the enhancement of existing components across both web and mobile, while maintaining high quality standards. Your contributions won’t just keep our systems running—they will elevate what’s possible for our teams and our global customers.
The Skills You’ll Have:
- Technical Proficiency in Salesforce:
- Write high-quality, reusable, and thoroughly tested code for moderately complex features using Apex, LWC, and modern JavaScript frameworks.
- Apply your knowledge of Salesforce platform limits to design and build scalable solutions.
- Write and consume REST services and platform APIs to support complex integrations and workflows.
- Build and maintain robust automated test suites using modern frameworks like Jest and Playwright.
- Ownership & Impact:
- Take ownership of moderately complex features from technical design through to deployment, identifying and clearing blockers along the way.
- Proactively identify technical debt within your area of ownership and contribute to a plan for continuous optimisation.
- Effectively estimate effort for technical solutions, balancing development speed with long-term quality and polish
- Communication:
- Communicates technical ideas clearly and effectively to both technical and non-technical peers.
- Confidently delivers engaging and well-structured technical presentations to diverse audiences, including large groups, by effectively conveying complex information, answering questions thoroughly, and maintaining audience interest.
- Listens attentively to others, responds appropriately to technical questions and discussions, and provides constructive feedback on the technical ideas and documentation of other engineers.
- Collaboration:
- Collaborates closely with the team to perform code reviews that follow Sitetracker coding standards.
- Ability to understand use cases and gather quick feedback from peers and stakeholders to build a better product.
- Leverage AI tools to increase productivity and build better products with the team.
Within 90 Days, You’ll:
- Become a productive contributor to the codebase and gain expertise in several modules of the Sitetracker product.
- Be fully ramped up on our technology stack and established design patterns.
- Deliver several key feature enhancements and bug fixes as a core member of your delivery team.
Within 180 Days, You’ll:
- Have successfully built and shipped a significant, customer-facing feature module from start to finish.
- Serve as a technical point of contact for the features and modules you have built during design and requirement sessions.
- Collaborate with customer-facing teams to effectively debug and resolve issues raised by users.
- Use your growing expertise to identify areas of technical debt and deliver an action plan to resolve it.
Within 365 Days, You’ll:
- Mentor new junior engineers and interns, helping them ramp up on development practices and team processes.
- Drive efficiencies in the team by advocating for and implementing improvements to our processes and coding standards.
- Develop a strong expertise in the industries we serve to better inform the software you build.
- Serve as a subject matter expert in several areas of the application, helping other teams solve complex problems.
The Opportunity
As a Solution Analyst, you’ll have the opportunity to help customers deploy critical infrastructure faster by translating business needs into clean, scalable Sitetracker implementations. You’ll be hands-on in the work that determines whether customers get value quickly: smart configuration, strong data outcomes, and delivery that stays on track.
You’ll work closely with Solution Architects and cross-functional delivery teams to drive high-quality builds, communicate clearly with stakeholders, and own meaningful workstreams with increasing autonomy. This role is designed for someone who thrives on accountability, enjoys solving messy real-world problems, and is motivated by becoming a go-to implementation lead over time.
What You’ll do:
You’ll support and lead key work streams across implementation delivery—owning outcomes, not just tasks. This includes:
– Partner with Solution Architects to gather requirements, confirm scope, and design practical solutions aligned to customer processes.
– Build and configure Sitetracker/Salesforce components (data model, fields, automation/flows, reporting) with strong attention to quality and maintainability.
– Perform data analysis and support data migration activities (mapping, cleanup, validation, imports/updates), using strong Excel skills.
– Drive work stream delivery: manage tasks, timelines, dependencies, risks, and stakeholder expectations with “no surprises.”Run working sessions with customers: ask the right questions, document decisions, and translate outcomes into build-ready actions.
– Support testing cycles (functional testing + UAT): create/execute test scripts, triage issues, and verify fixes.
– Contribute to enablement and adoption: training, documentation, job aids, and customer-facing walkthroughs.
– Continuously improve delivery quality by identifying gaps, proposing process enhancements, and sharing lessons learned.
The Skills You’ll Have:
Communication
– Provide consistent, clear status updates (done / next / risks / asks) to internal and customer stakeholders.
– Communicate complex concepts in a practical, easy-to-digest way that builds confidence.
– Facilitate effective working sessions and capture decisions, action items, owners, and dates.
– Escalate risks early with context and options—not just problems.
– Write clean, customer-ready recaps and documentation that reduce confusion and rework.
Accountability
– Takes end-to-end ownership of deliverables and follows through—especially when priorities shift.
– Can manage multiple workstreams, balance competing deadlines, and communicate early when constraints appear.
– Maintains a high quality bar by validating requirements, testing thoroughly, and preventing avoidable rework.
– Stays steady under pressure, adapts quickly, and resolves issues with urgency and professionalism.
– Builds trust through reliability, transparency, and consistent execution.
Technical Aptitude
– Prior experience configuring Salesforce is a plus—objects/fields, page layouts, validation rules, and permissions.
– Comfortable learning Sitetracker implementation patterns and applying best practices consistently.
– Strong Excel/data skills (formulas, lookups, pivots) and confidence working with imperfect customer data.
– Can troubleshoot effectively: reproduce issues, isolate root cause, document clearly, and validate fixes.
– Learns quickly, investigates independently, and applies new tools/processes to improve outcomes.
Teamwork
-Collaborates well across roles (Architects, PMs, customer stakeholders) and keeps work moving.
– Receives feedback well, iterates quickly, and prioritizes team outcomes over personal pref erence.
– Shares context and documentation to prevent siloed knowledge and unblock others.
– Shows maturity and respect in high-stakes moments with customers and internal teams.
– Begins contributing to team growth through knowledge sharing, enablement, and mentorship over time.
Within 90 Days, You’ll:
- Learn how we deliver implementations at Sitetracker and what “good” looks like (process, tools, and quality expectations).
- Take ownership of assigned pieces of the project and deliver them on time with clear updates.
- Join customer working sessions, take solid notes, and follow through on action items.
- Help with building and testing: validate what we built, log issues clearly, and confirm fixes work.
Within 180 Days, You’ll:
- Lead a defined part of an implementation from start to finish (build it, test it, and help the customer get comfortable using it).
- Configure the system in a clean, consistent way based on the agreed requirements.
- Spot problems early—missing details, dependencies, or “what if” scenarios—and raise them before they become issues.
- Help the team work faster and cleaner by improving a template, checklist, or a repeatable step in our process.
Within 365 Days, You’ll:
- Own multiple parts of implementations with minimal oversight, keeping the team and customer aligned and confident.
- Build solutions that “stick” — clear, scalable setups that don’t need a lot of rework and help go-lives run smoothly.
- Consistently deliver high-quality work while meeting workload expectations and keeping customers happy.
- Complete relevant certifications and start supporting newer teammates through coaching and sharing what you’ve learned.
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service. You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to Salesforce. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
Within 60 days, You’ll:
- Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
The Opportunity
You’ll seize a pivotal opportunity to dramatically enhance the throughput of our Solutions Consulting team, directly impacting our ability to deliver high-quality SOWs and engage proactively in critical customer conversations. This role empowers you to articulate the value of our Services organization, expertly scope customer requirements, and craft commercially viable Statements of Work that drive significant business growth.
What You’ll Do
As a Solutions Consultant, you’ll extend the capacity of our dynamic Solutions Consulting team, becoming an indispensable asset in the development of crucial deal deliverables, including presentations and detailed Statements of Work. Beyond supporting existing engagements, you’ll leverage your expertise to independently lead smaller, yet impactful, scoping engagements for our global prospects, ensuring precise alignment and successful project kick-offs. This dual focus means you’ll not only contribute to accelerating our sales cycles, but also the end-to-end process of translating complex customer needs into actionable, commercially sound service proposals.
The Skills You’ll Have
Consulting
+ Demonstrate strong evidence of successfully selling professional services within a software environment.
+ Possess an acute ability to discern true customer needs, translating unspoken requirements into actionable solutions.
+ Articulate the impact of various solution decisions and approaches on project timelines.
+ Proactively ask insightful discovery questions during customer conversations.
Consultative Sales and Solutioning
+ Translate complex customer needs into clear, commercially viable proposals, identifying unspoken requirements and potential risks.
+ Ensure all proposed solutions are not only effective, but also align with commercial viability and strategic objectives.
+ Bring proven experience working within a SaaS company or as a SaaS System Integrator.
+ Demonstrate a track record of successfully selling and scoping services engagements, ideally within a Salesforce SI or Salesforce-based SaaS environment.
+ Articulate a clear point-of-view on how an implementation team strategically adds value throughout the customer journey.
Project Management
+ Ask in-depth, clarifying questions to fully comprehend customer needs and align them with our service offerings.
+ Manage your responsibilities across multiple deal cycles and customer engagements with a disciplined, project-management-oriented approach.
+ Connect explicit customer requests with the broader implications for our services, ensuring comprehensive solutions.
+ Exhibit a high-agency mindset, proactively driving initiatives with minimal oversight.
Within 90 Days, You’ll
- Obtain comprehensive product and operational business knowledge, enabling you to provide direct, 2-up internal support to Solution Consulting peers by developing SOW drafts, leveraging AI and internal assets for information synthesis, and preparing implementation proposal options.
- Grasp our implementation process, product capabilities, and scoping methodology sufficiently to independently lead initial scope discussions with Sitetracker prospects.
Within 180 Days, You’ll
- Consistently lead and successfully close a portfolio of scoping engagements for EMEA prospects, contributing directly to regional sales targets.
- Become a recognized internal expert, routinely developing high-quality SOWs and strategic presentations that significantly accelerate deal velocity for the broader Solution Consulting team.
- Proactively identify and begin implementing process improvements in deal deliverable creation, contributing to reduced average turnaround times for core team deliverables.
Within 365 Days, You’ll
- Significantly expand our SC sales support capacity across EMEA, becoming a cornerstone for regional growth and successful service delivery.
- Drive a measurable, global reduction in average turnaround times for core SC deal deliverables, setting new benchmarks for efficiency.
- Forge strong internal partnerships, becoming an invaluable resource and mentor for peers, continually elevating the team’s collective expertise and output.
The Opportunity
This Staff Engineer role represents an opportunity to serve as a technical visionary and a force multiplier, influencing the trajectory of our product innovation and delivering substantial customer value. As the dedicated technical owner for a strategic team, you’ll lead feature deliveries with significant autonomy, architecting robust, scalable solutions. We’re talking about tackling complex challenges across diverse verticals, such as telecom and energy.
Your impact will be measured not just by the code you write, but also by the successful launch and adoption of new functionalities, the demonstrable growth of your team’s technical capabilities through mentorship, the proactive management of technical debt, and a tangible improvement in our codebase’s health. If you’re passionate about building elite engineering teams, thrive on strategic ownership, and want to make a profound and lasting impact on our product and customers, this is your platform. You’ll play a pivotal role in ensuring our software is not just functional, but also high-quality, scalable, and maintainable, driving our overall technical excellence.
What You’ll Do
As a Staff Engineer and Tech Lead, you’ll drive the technical roadmap, pushing the boundaries of what’s possible on the existing platform and influencing the broader ecosystem. You’ll be a leader and mentor, empowering your team to build highly scalable, maintainable solutions that directly deliver significant customer value and product innovation. From influencing architecture to elevating engineering practices, your work will be pivotal in accelerating our growth and solidifying our position as industry leaders.
Here’s how you’ll make an impact:
Drive Technical Vision & Architecture: You’ll lead the technical vision for your domain, designing and implementing complex, scalable solutions in the existing platform while considering their impact and integration with Mobile and other micro-services. You’ll ensure solutions are secure, performant, and maintainable.
Champion Code Quality & Best Practices: You’ll establish, champion, and rigorously enforce coding standards, design patterns, and best practices across software development, including comprehensive testing strategies for non-functional requirements like performance and security.
Elevate Team Technical Proficiency: You’ll act as a force multiplier for your team, actively mentoring other engineers through hands-on guidance (e.g., pair programming, debugging), facilitating knowledge-sharing sessions, and defining personalised development plans to foster continuous growth.
Proactively Manage Technical Debt: You’ll continuously identify, prioritise, and lead initiatives to address technical debt, ensuring the codebase remains robust, adaptable, and a foundation for future innovation.
Bridge Technical & Business Outcomes: You’ll collaborate extensively with Product Managers, Product Quality Leads, and Designers to deeply understand business and commercial outcomes, providing constructive technical input for prioritisation, capacity planning, and strategic discovery.
Lead Complex Problem Resolution: You’ll serve as the primary escalation point for intricate technical challenges, guiding root cause analysis for incidents, and continuously monitoring system health to proactively identify and address potential issues.
Foster Agile Clarity: You’ll embrace ambiguity in initial development stages, leading by example in generating asynchronous content like technical design documents (TDDs), data models, and POCs to gather continuous feedback and refine designs iteratively.
The Skills You’ll Have
- You will drive a specific domain’s technical vision and architectural design, ensuring alignment with overarching architectural principles across various technology stacks.
- You will not be attached to any particular technology, and do not shy away from learning new technologies to solve problems.
- Ready to embrace Salesforce and expand your expertise, you’ll leverage your background in open-source cloud technologies and industry best practices to innovate and improve our product.
- You will design and implement robust, scalable solutions, leveraging deep expertise in agile programming, SOLID principles and Design patterns. Your focus will also be on security, performance, and maintainability.
- You will proactively identify and address technical debt and architectural bottlenecks, proposing and executing strategic action plans to improve codebase health and overall system adaptability.
- You will establish, champion, and rigorously enforce coding standards, design patterns, and best practices for the software development, including comprehensive testing strategies for non-functional requirements.
- You will lead and mentor technical teams, providing direct hands-on guidance, facilitating knowledge transfer, and fostering an environment of efficient collaboration, continuous improvement, and knowledge sharing.You will effectively collaborate with Product Managers and Designers to understand business outcomes, provide accurate effort estimations, challenge priorities, and ensure technical feasibility.
- You will develop comprehensive technical design documents, API documentation, and user stories, clearly articulating complex technical concepts to both technical and non-technical stakeholders.
- You will champion and implement continuous integration/continuous delivery (CI/CD) pipelines and Source-Driven Development practices to streamline our development lifecycle and optimise deployment efficiency.
What You’ll Achieve in Your First Year
- Within 90 Days, You’ll:
- Become an expert in the functionality and codebase of several core product modules, understanding execution flow, design patterns and their integration points within the broader tech stack.
- Acquire knowledge on Salesforce to the extent that you can start building solutions independently while applying your full-stack open-source experience to make it better.
- Complete your development plan, fully ramping up on our technology stack, established design patterns, and Sitetracker’s overarching architectural principles.
- Build strong relationships with your scrum team members, key local and international stakeholders, and relevant Product and Design counterparts.
- Deliver initial enhancements and bug fixes, demonstrating quick impact and adherence to established code quality standards.
- Actively participate in code reviews, providing constructive feedback that enhances team proficiency and aligns with defined standards.
Within 180 Days, You’ll:
- Successfully architect, build, and ship large, impactful modules and features, demonstrating adherence to scalability, performance, and maintainability requirements.
- Serve as a primary technical expert for key modules and features, actively leading architectural and design discussions during requirement and design sessions.
- Proactively identify technical debt and architectural bottlenecks within your domain, and propose and initiate strategic action plans to address them.
- Lead the team in conducting thorough root cause analyses for incidents and implementing preventative measures to mitigate recurrence.
- Collaborate effectively with Product Managers to provide technical input for prioritisation discussions and capacity planning for upcoming Program Increments.
Within 365 Days, You’ll:
- Successfully drove a major product initiative from concept to launch, showcasing seamless collaboration with Product Managers, Product Designers, and US-based counterparts, resulting in measurable customer adoption and business value.
- Demonstrably elevate your scrum team’s technical capabilities, actively mentoring senior engineers and introducing modern best practices that lead to improved velocity, code quality, and a reduction in post-release bugs.
- Measurably improve codebase health and scalability within your domain by successfully refactoring or re-architecting a critical component of the platform, resulting in tangible improvements like enhanced system performance, better developer productivity, or reduced maintenance overhead.
- Drive significant efficiencies within the team by championing process, coding standard improvements, and advocating for new technologies that enhance overall development effectiveness.
- Develop strong industry expertise in the sectors we serve, using this knowledge to inform and improve the software you develop, and serve as a primary subject matter expert for other teams in various areas of the application.