Career Opportunities

What You’ll Do:

• Focused on maximizing revenue growth, the  Account Manager will proactively identify and capitalize on new business opportunities within existing enterprise accounts. Leveraging a deep understanding of client needs, you will drive upsell and cross-sell initiatives while executing strategic account plans to expand and drive revenue.

The Skills You’ll Have:

• Proven track record of success managing and growing accounts
• Strategic and goal-oriented mindset grounded in process excellence
• Self-motivated with a strong bias for action and a consistent history of exceeding sales targets
• Effective communicator able to influence decision-makers across all levels of an organization to close complex deals and build long-term value.

Within 90 Days, You’ll:

• Execute the Sitetracker planning process
• Have completed customer account plans
• Have built a mature pipeline
• Be actively working and closing midsize deals
• Run and execute Growth Review Board meetings with post sales departments
• Meet or exceeding your quota

Within 180 Days, You’ll:

• Execute the Sitetracker planning process
• Have completed customer account plans
• Have built a mature pipeline
• Be actively working and closing midsize deals
• Run and execute Growth Review Board meetings with post sales departments
• Meet or exceeding your quota

Within 365 Days, You’ll:

• Be an expert in our customers’ business and how we help them meet their growth goals
• Be an expert in customer account plans
• Add to the Customer Growth playbook and best practices as well as contribute to the growth and development of the Customer Growth team
• Have full ownership of the end to end process with the customers in your region

The Skills You’ll Have:

• A deep passion for ‘the camera’ and creating high-quality, energetic product demonstration videos
• An ambitious self-starter interested in engaging Sitetracker’s global audience of customers and prospects on a daily basis
• A leader who thrives in a fast-paced environment focused on hitting ambitious targets
• A deep passion for designing strategies to increase video engagement and awareness
• A successful history of demonstrating enterprise SaaS software
• Ability to learn new industries with an interest in energy transition and digital infrastructure
• AI video interest mandatory; AI video experience a plus
• Experience demonstrating Salesforce products is a plus

Within 90 Days, You’ll:

• Gain deep Sitetracker product knowledge by becoming Sitetracker Certified
• Shadow sales cycles and demonstrations to grow your knowledge of Sitetracker
• Selection and procurement of a relevant and suitable product suite for video creation and production
• Deliver internal video demonstrations as preparation for delivering external videos
• Work with Sitetracker’s marketing team to align on style and brand
• Work with CEO, CCO and CP/TO to create a video release schedule that captures Sitetracker’s product adoption priorities
• Design and create energetic and informative videos delivered to the Sitetracker community
• Regularly engage with Product Managers to understand product value proposition and differentiation

Within 180 Days, You’ll:

• Design strategies to increase engagement and awareness
• Have attended industry events to deepen your knowledge and connection with customers
• Generate ideas to compliment the video strategy aimed at further engaging our community
• Be the public face of the Sitetracker product
• Have received feedback on your content that you’ll funnel back to product and sales teams

Within 365 Days, You’ll:

• Contribute to the Sitetracker brand and style design by representing our community
• Deliver public demonstrations at industry events
• Iterate on engagement and awareness strategies

The Skill Set:

• Project Experience:
• I can scale technical writing and documentation for various project scopes and release cadences, and I can lead and implement technical writing projects using industry tools.I can understand and explain highly complex technical topics.


• Communication Skills: 
• I can communicate effectively with development teams to gather information and write clearly and concisely for diverse audiences.I can collaborate across teams.


• Product/Tooling Experience: 
• I can use various industry tools (Confluence, Salesforce Community, ZoomIn, Google Suite, Jira, video programs, and AI) to develop and deliver content.I can use Salesforce to accomplish day-to-day work.


• Time Management/Prioritization: 
• I can manage my time and prioritize tasks effectively to meet deadlines in a fast-paced release cycle.I am self-managed.


• Ideally the candidate will also have expertise in one or more verticals that we serve, including
• Telecommunications
• EV Charging
• RenewablesUtilities

Within 90 Days, You’ll:

• Take part in our Sitetracker Certification Program and become “Sitetracker Certified”. 
• Become Salesforce Admin-certified. 
• Become an expert in our Sitetracker product by participating in training, reviewing help content, and exploring the various modules within Sitetracker. 
• Begin shadowing a customer implementation to build empathy and understanding of our customers and identify where documentation can support onboarding.
• Establish relationships with Engineering + Product, Marketing, Solution Delivery, and EDU team members to identify content gaps and workflow improvements.

Within 180 Days, You’ll:

• Become an expert in all new features and enhancements delivered by your tech stack. 
• Complete a rewrite of our existing Knowledge Management documentation into the new wiki-style format, incorporating suggested improvements, voice, and style. 
• Develop and apply a hierarchy of document tagging that streamlines the end-user experience of searching for and consuming resources.
•  Continue to deliver new documentation and enablement that supports the launch of new features and service packs. Support incoming requests from stakeholders for new documentation and updates, prioritizing accordingly.

Within 365 Days, You’ll:

• Effectively monitor and report on the adoption of technical documentation and make improvements to content.
•  Report on the efficacy of your enablement efforts and receive high ratings on all engagements with internal stakeholders. 
• Successfully deliver a public-facing product enablement session. 
• Identify additional resources needed to grow the documentation and enablement practice and scale your successful efforts

The Skill Set:

• Effectively lead discussions and design activities with team members and partners
• Effectively manage multiple projects and negotiate competing priorities with product and engineering peers
• Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity
• Articulate design decisions effectively
• Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira
• Work with various design systems and languages
• Have a strong eye for aesthetics
• Apply basic understanding of User Research methodologies
• Apply experience with information architecture, requirements synthesis, and new product explorations
• Work with a distributed North American team

Within 60 Days, You’ll:

• Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
• Start formulating user and customer personas for your space
• Design and iterate on ideas with product managers and stakeholders
• Lead brainstorming and early feature discovery sessions with your product and engineering peers
• Create final designs, and test them with internal and/or external users
• Stay involved in the development of a feature from conceptualization to code-complete
• Complete your own audit of you product area and identify areas of improvement
• Familiarize yourself with Salesforce Lightning Design System

Within 180 Days, You’ll:

• Conduct usability testing and research sessions with your product peer
• Become a trusted partner for your product peer, and our customers
• Build relationships within our company and with our customers
• Be able to articulate the value Sitetracker provides our customers and across various market segments
• Collaborate on improving our design and product processes
• Ship a new product to all of our customers
• Contribute to our young design system

Within 365 Days, You’ll:

• Become the most vocal advocate for our customers in your product segment
• Document best practices and educate your team, and the company as to what they are
• Drive efficiencies in the team by understanding the business needs and engineering constraints
• Define design standards you’ve implemented in your product area to help scale our designs
• Drive the product roadmap by actively participating in every phase of the product development cycle
• Understand application of new technologies to support business processes and overall user experience

The Skills You’ll Have:

• Communication:-
• Fluency in English is mandatory; additional fluency in a second language especially in Spanish, French, German, Italian, or Dutch is highly advantageous.
• Have built a strong relationship with Vendor Side: Translators, Localisation Project Managers, Account Managers
• Have built a strong relationships with Internal stakeholders: Engineering, Design, QA, Marketing, Customer Success, Implementation and Sales across different global time zones.


• Localisation Process:-
• Establishes and maintains consistent terminology and stylistic guidelines to ensure accurate and brand-aligned translations.
• Selects, onboards, and manages external translation vendors, ensuring quality, adherence to timelines, and cost-effectiveness.
• Oversees the entire localisation lifecycle, from project initiation and scope definition to task assignment, scheduling, and tracking.
• Collaborates with stakeholders to establish efficient workflows that meet the needs of all parties involved.
• Working with different stakeholders to ensure that the technical adaptation of the product to the different markets is covered in all the design and development stages.


• Localisation quality assurance benchmarking and handling:-
• Establishing measurable quality metrics (e.g., error rates, fluency, terminology consistency, style adherence, cultural appropriateness).
• Setting target benchmarks for these metrics based on project requirements, industry best practices, or internal expectations.
• Details the QA workflows used (e.g., linguistic reviews, functional testing, UI testing in localised environments).Describing how to integrate QA into the overall localisation project lifecycle.
• Identifies, documents, and categorises linguistic and functional errors.
• Track and manage the resolution of quality issues as well as reporting on quality metrics and benchmarking results.
• Analyse QA data to identify trends and areas for improvement.
• Provide quality feedback to vendors and managing vendor performance based on QA results.


• Technical Aptitude:-
• Will be able to evidence using at least one TMS (e.g., Lokalise, Trados, memoQ, Smartling, Phrase, etc.) for efficient translation workflows, project tracking, terminology management, and leveraging features like translation memory and machine translation. 
• Demonstrating ability to use Jira (or similar tools) for bug reporting, task management within the localisation process, workflow automation, and communication with development and other teams.
• Will have used various file formats that are used in localisation (e.g., STF, JSON, CSV, XLIFF) and the ability to handle them effectively.
• Will demonstrate understanding of software development lifecycles, content management systems, and the technical aspects of adapting digital products for different locales.

Within 90 Days, You’ll:

• Achieve certification in the Sitetracker platform, demonstrating a deep understanding of its capabilities and integration points.
• Establish relationships with key internal stakeholders, including teams in engineering, design, marketing, and sales to understand their localisation needs and priorities.
• Gain proficiency in our Translation Management System, Lokalise, and become familiar with other essential tools used in our localisation processes.
• Initiate and lead at least two major localisation projects, applying best practices and insights gained from your initial training and stakeholder discussions.
• Have a thorough grasp of Sitetracker’s localisation standards and provides support to stakeholders for their effective implementation.
• Conduct an initial review of ongoing localisation efforts to identify and document areas for improvement, setting the stage for process optimisations in the coming months.

Within 180 Day’s, You’ll:

• Successfully manage and oversee the execution and monitoring phases of multiple localisation projects across different stakeholders, ensuring they remain within budget and on schedule. Provide detailed reports on the progress and any deviations to stakeholders.
• Further strengthen and solidify relationships across key departments including Engineering, Product, Marketing, Sales. Coordinate regular feedback sessions to ensure the localisation efforts meet each department’s needs and expectations.
• Implement at least one significant improvement in the localisation process, directly addressing the pain points and inefficiencies identified during your initial 90 days. Document the changes made and measure the impact on project efficiency.
• Strengthen relationships with existing vendors, ensuring they meet Sitetracker’s standards of quality and efficiency. Negotiate improvements or changes as needed and collaborate with the Localisation Manager to establish a regular review process for continuous assessment.

Within 365 Day’s, You’ll:

• Successfully completed several key localisation projects, demonstrating measurable improvements in efficiency and quality. Demonstrate full mastery of our Translation Management System and workflow, suggesting and possibly implementing innovative uses or enhancements that significantly benefit project outcomes.
• Deliver training sessions on localisation best practices to internal teams.
• Address and resolve any gaps or deficiencies in localisation efforts identified during the first 90 days. Establish clear metrics for improvement and achieve these targets to enhance overall localisation efficiency.
• Establish yourself as a key representative and advocate for localisation within Sitetracker. Actively promote and demonstrate the company’s commitment to adapting and customising solutions to meet the diverse needs of international markets.

• Strategic Knowledge Framework: Design, launch, and continuously evolve a comprehensive product knowledge framework that ensures our internal teams are not just informed, but fully empowered with deep understanding of our product features, benefits, and diverse use cases. 
• Platform Tool Mastery & Evolution: Maintain and optimize the tools and processes essential for keeping our platform knowledge current, highly functional, and perfectly aligned with product evolution. 
• Content & Narrative Leadership: Oversee the creation of all product-related content, from in-depth admin guides and FAQs to concise product cut sheets and essential release notes. You’ll be the ultimate arbiter of accuracy, consistency, and strategic messaging across all channels. 
• Cross-Functional Communication & Alignment: Architect and facilitate highly effective internal communication strategies that keep all departments seamlessly aligned with product developments and critical updates. 
• Empowering Go-to-Market Teams: Partner directly with sales, marketing, and customer support to significantly enhance their product understanding and elevate their communication prowess, transforming them into product champions. 
• Driving Business Impact through Knowledge: Champion product enablement from product management, bridging engineering, sales, and marketing teams to align product knowledge strategies directly with overarching business goals. 
• Feedback-Driven Evolution: Establish robust mechanisms to proactively gather feedback from diverse stakeholders, meticulously incorporating these insights to continuously refine and elevate our product knowledge materials and strategies. 
• End-to-End Program Ownership: Independently own and flawlessly deliver all required documentation, training materials, and enablement components for an entire Program Increment (PI), from conception to completion. 
• Deep R&D Partnership: Cultivate and maintain strong, collaborative relationships with each assigned development team, proactively embedding yourself in their processes to anticipate and address enablement needs before they arise.

The Skills You’ll Have:

• Product Expertise & Systems Analysis:
• Understand complex software products (like Sitetracker and Salesforce), analyze system functionalities, and translate technical intricacies into actionable insights.
• Be the “undisputed expert” on assigned product modules and understanding business implications, including how  it functions and how it’s used to identify enablement opportunities and solve adoption challenges.


• Strategic Enablement & Adoption Ownership:
• Be a proactive leader who doesn’t just create content but designs and executes comprehensive enablement strategies. 
• Own product proficiency, driving adoption outcomes, and delivering measurable improvements in usage. 
• Design solutions for knowledge transfer and actively overcoming adoption barriers.


• Analytical & Problem-Solving Acumen:
• Quickly understand complex features and user behavior, identify root causes of adoption barriers
• Have the ability to analyze current processes for gaps and proactively lead initiatives


• Exceptional Cross-Functional Collaboration & Communication:
• Build  strong, collaborative partnerships across R&D, Sales, Marketing, and Support.
• Lead effective communication with development teams to gather requirements and with business stakeholders to drive understanding and adoption


• Autonomous Execution & Data-Driven Decision Making:
• Be highly self-managed, taking full ownership of initiatives and driving them to successful outcomes. 
• Use metrics to understand content efficacy and adoption rates, constantly seeking improvements, indicating a data-driven approach to their work.

Within 90 Days, You’ll:

• Achieve “Sitetracker Certified” status through our comprehensive certification program.
• Rapidly immerse yourself as a Sitetracker product expert, actively participating in training, exhaustively reviewing help content, and exploring every module within Sitetracker.
• Begin shadowing customer implementations to cultivate deep empathy and understanding of our customers’ journeys, proactively identifying critical documentation and enablement gaps to optimize onboarding.
• Forge strong relationships across Engineering, Product, Marketing, Solution Delivery, and EDU teams, proactively identifying content gaps and workflow improvement opportunities.

Within 180 Days, You’ll:

• Become the undisputed subject matter expert for all new features and enhancements delivered by your assigned tech stack.
• Lead the complete overhaul and strategic rewrite of our existing Knowledge Management documentation into a cutting-edge wiki-style format, integrating your suggested improvements, voice, and style.
• Become Salesforce Admin Certified
• Develop and rigorously apply a hierarchical document tagging system that dramatically streamlines the end-user experience for searching and consuming resources.
• Continuously deliver impactful new documentation and enablement materials that directly support the successful launch of new features and service packs.
• Efficiently manage and prioritize incoming requests from stakeholders for new documentation and updates, ensuring timely and effective delivery.

Within 365 Days, You’ll:

• Proactively monitor and report on the adoption of technical documentation, leveraging data insights to drive continuous content improvements.
• Report on the measurable efficacy of your enablement efforts, consistently receiving high ratings and positive feedback on all engagements with internal stakeholders.
• Successfully deliver a high-impact, public-facing product enablement session, showcasing your expertise and leadership.
• Identify and articulate additional resources needed to strategically grow our documentation and enablement practice, scaling your successful efforts across the organization.

• Strategic Knowledge Framework: Design, launch, and continuously evolve a comprehensive product knowledge framework that ensures our internal teams are not just informed, but fully empowered with deep understanding of our product features, benefits, and diverse use cases. 
• Platform Tool Mastery & Evolution: Maintain and optimize the tools and processes essential for keeping our platform knowledge current, highly functional, and perfectly aligned with product evolution. 
• Content & Narrative Leadership: Oversee the creation of all product-related content, from in-depth admin guides and FAQs to concise product cut sheets and essential release notes. You’ll be the ultimate arbiter of accuracy, consistency, and strategic messaging across all channels. 
• Cross-Functional Communication & Alignment: Architect and facilitate highly effective internal communication strategies that keep all departments seamlessly aligned with product developments and critical updates. 
• Empowering Go-to-Market Teams: Partner directly with sales, marketing, and customer support to significantly enhance their product understanding and elevate their communication prowess, transforming them into product champions. 
• Driving Business Impact through Knowledge: Champion product enablement from product management, bridging engineering, sales, and marketing teams to align product knowledge strategies directly with overarching business goals. 
• Feedback-Driven Evolution: Establish robust mechanisms to proactively gather feedback from diverse stakeholders, meticulously incorporating these insights to continuously refine and elevate our product knowledge materials and strategies. 
• End-to-End Program Ownership: Independently own and flawlessly deliver all required documentation, training materials, and enablement components for an entire Program Increment (PI), from conception to completion. 
• Deep R&D Partnership: Cultivate and maintain strong, collaborative relationships with each assigned development team, proactively embedding yourself in their processes to anticipate and address enablement needs before they arise.

The Skills You’ll Have:

• Product Expertise & Systems Analysis:
• Understand complex software products (like Sitetracker and Salesforce), analyze system functionalities, and translate technical intricacies into actionable insights.
• Be the “undisputed expert” on assigned product modules and understanding business implications, including how  it functions and how it’s used to identify enablement opportunities and solve adoption challenges.


• Strategic Enablement & Adoption Ownership:
• Be a proactive leader who doesn’t just create content but designs and executes comprehensive enablement strategies. 
• Own product proficiency, driving adoption outcomes, and delivering measurable improvements in usage. 
• Design solutions for knowledge transfer and actively overcoming adoption barriers.


• Analytical & Problem-Solving Acumen:
• Quickly understand complex features and user behavior, identify root causes of adoption barriers
• Have the ability to analyze current processes for gaps and proactively lead initiatives


• Exceptional Cross-Functional Collaboration & Communication:
• Build  strong, collaborative partnerships across R&D, Sales, Marketing, and Support.
• Lead effective communication with development teams to gather requirements and with business stakeholders to drive understanding and adoption


• Autonomous Execution & Data-Driven Decision Making:
• Be highly self-managed, taking full ownership of initiatives and driving them to successful outcomes. 
• Use metrics to understand content efficacy and adoption rates, constantly seeking improvements, indicating a data-driven approach to their work.

Within 90 Days, You’ll:

• Achieve “Sitetracker Certified” status through our comprehensive certification program.
• Rapidly immerse yourself as a Sitetracker product expert, actively participating in training, exhaustively reviewing help content, and exploring every module within Sitetracker.
• Begin shadowing customer implementations to cultivate deep empathy and understanding of our customers’ journeys, proactively identifying critical documentation and enablement gaps to optimize onboarding.
• Forge strong relationships across Engineering, Product, Marketing, Solution Delivery, and EDU teams, proactively identifying content gaps and workflow improvement opportunities.

Within 180 Days, You’ll:

• Become the undisputed subject matter expert for all new features and enhancements delivered by your assigned tech stack.
• Lead the complete overhaul and strategic rewrite of our existing Knowledge Management documentation into a cutting-edge wiki-style format, integrating your suggested improvements, voice, and style.
• Become Salesforce Admin Certified
• Develop and rigorously apply a hierarchical document tagging system that dramatically streamlines the end-user experience for searching and consuming resources.
• Continuously deliver impactful new documentation and enablement materials that directly support the successful launch of new features and service packs.
• Efficiently manage and prioritize incoming requests from stakeholders for new documentation and updates, ensuring timely and effective delivery.

Within 365 Days, You’ll:

• Proactively monitor and report on the adoption of technical documentation, leveraging data insights to drive continuous content improvements.
• Report on the measurable efficacy of your enablement efforts, consistently receiving high ratings and positive feedback on all engagements with internal stakeholders.
• Successfully deliver a high-impact, public-facing product enablement session, showcasing your expertise and leadership.
• Identify and articulate additional resources needed to strategically grow our documentation and enablement practice, scaling your successful efforts across the organization.

The Skill Set

• Make outbound calls and send outbound emails to build interest in Sitetraker products and generate  leads for the sales team
• Be comfortable to work in US time zones
• Have a minimum of 5-6 years of experience as a Business Development Representative targeting the US.
• History of lead generation or sales development. 
• A self-starter with a proven track record of success and tenacity.
• Excellent communication, qualification, and objection-handling skills.
• Positive and energetic phone presence, excellent listening, and strong written communication skills.
• Team player who is truly passionate about software and technology.
• Innate hunger, self-motivation, and work ethic.

Within 60 Days, You’ll:

• Build on your knowledge of Sitetracker by working closely with the Sales Development team.
• Research prospective clients and acquire high-level contacts leveraging third-party databases and social networking sites.
• Prospect, educate, qualify, and develop sales ready leads and opportunities from lead generation activities and outbound cold calling into targeted accounts.
• Interact with prospects via telephone and email to uncover pain points, identify opportunities and generate interest.

Within 180 Days, You’ll:

• Perfect your knowledge of Sitetracker by becoming Sitetracker certified.
• Have formed a strong working relationship with the enterprise sales team and the individual Account Executives you will be supporting.
• You’re fully ramped and maintaining a healthy pipeline.
• Have sourced at least one deal that has closed at the company.

Within 365 Days, You’ll:

• Continue to learn the nuances of enterprise sales.
• Understand the various approaches and complexities to enterprise sales.
• Use your experience and success to help mentor other Sales Development Representatives

The Skill Set:

• Be willing to support customers in APAC (Singapore to Australia and in between) as well as EMEA
• You’ll have Salesforce certifications and a passion for Salesforce
• You’ll have successfully led Salesforce cloud implementations or implemented a product built on Salesforce for customers
• You’ll be fully accustomed to leading implementations with enterprise-level customers from kick-off to go-live 
• Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
• Identify areas of implementation process improvements based on latest Sitetracker product features
• Utilize your strong understanding of database principles to create efficient solutions
• Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
• Learn new tools and software and leverage them to develop a thoughtful, analytical insights
• Perform analysis on customer data and build reports/dashboards based on customer specifications
• Configure/develop Salesforce in a client facing environment is preferred

Within 60 days, You’ll:

• Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
• Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
• Lead a small business or corporate level implementation supported by an experienced implementation lead
• Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
• Review large customer data set with no assistance/help from teammates
• Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships

Within 180 days, You’ll:

• Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
• Be able to independently lead a corporate level implementation
• Appropriately communicate the right message to customers
• Raise issues to the internal team when an issue appears

Within 365 days, You’ll:

• Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
• Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
• Be able to lead an enterprise level implementation without support
• Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers

The Skill Set:

• Be willing to support customers in APAC (Singapore to Australia and in between)
• You’ll have Salesforce certifications and a passion for Salesforce
• You’ll have successfully led Salesforce cloud implementations or implemented a product built on Salesforce for customers
• You’ll be fully accustomed to leading implementations with enterprise-level customers from kick-off to go-live 
• Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
• Identify areas of implementation process improvements based on latest Sitetracker product features
• Utilize your strong understanding of database principles to create efficient solutions
• Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
• Learn new tools and software and leverage them to develop a thoughtful, analytical insights
• Perform analysis on customer data and build reports/dashboards based on customer specifications
• Configure/develop Salesforce in a client facing environment is preferred

Within 60 days, You’ll:

• Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
• Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
• Lead a small business or corporate level implementation supported by an experienced implementation lead
• Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
• Review large customer data set with no assistance/help from teammates
• Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships

Within 180 days, You’ll:

• Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
• Be able to independently lead a corporate level implementation
• Appropriately communicate the right message to customers
• Raise issues to the internal team when an issue appears

Within 365 days, You’ll:

• Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
• Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
• Be able to lead an enterprise level implementation without support
• Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers

What You’ll Do

• As a Staff Salesforce Engineer and Tech Lead, you’ll drive the technical roadmap, pushing the boundaries of what’s possible on the Force.com platform and influencing the broader ecosystem. You’ll be a leader and a mentor, empowering your team to build highly scalable and maintainable solutions that directly translate into significant customer value and product innovation. From influencing architecture to elevating engineering practices, your work will be pivotal in accelerating our growth and solidifying our position as industry leaders.

Here’s how you’ll make an impact:

• Drive Technical Vision & Architecture: You’ll lead the technical vision for your domain, designing and implementing complex, scalable solutions on Force.com while considering their impact and integration with React Native and Spark components. You’ll ensure solutions are secure, performant, and maintainable.
• Champion Code Quality & Best Practices: You’ll establish, champion, and rigorously enforce coding standards, design patterns, and best practices across Salesforce development, including comprehensive testing strategies for non-functional requirements like performance and security.
• Elevate Team Technical Proficiency: You’ll act as a force multiplier for your team, actively mentoring senior engineers through hands-on guidance (e.g., pair programming, debugging), facilitating knowledge-sharing sessions, and defining personalised development plans to foster continuous growth.
• Proactively Manage Technical Debt: You’ll continuously identify, prioritise, and lead initiatives to address technical debt, ensuring the codebase remains robust, adaptable, and a foundation for future innovation.
• Bridge Technical & Business Outcomes: You’ll collaborate extensively with Product Managers, Product Quality Leads, and Designers to deeply understand business and commercial outcomes, providing constructive technical input for prioritisation, capacity planning, and strategic discovery.
• Lead Complex Problem Resolution: You’ll serve as the primary escalation point for intricate technical challenges, guiding root cause analysis for incidents, and continuously monitoring system health to identify and address potential issues proactively.
• Foster Agile Clarity: You’ll embrace ambiguity in the initial development stages, leading by example in generating asynchronous content, such as technical design documents (TDDs), data models, and proof-of-concepts (POCs), to gather continuous feedback and refine designs iteratively.

The Skills You’ll Have

• I can drive the technical vision and architectural design for a specific domain, ensuring alignment with overarching architectural principles across Salesforce and React Native components.
• I can design and implement robust, scalable solutions leveraging deep expertise in Apex, SOQL, SOSL, Lightning Web Components (LWC), and Aura, with a strong focus on security, performance, and maintainability.
• I can proactively identify and address technical debt and architectural bottlenecks, proposing and executing strategic action plans to improve codebase health and overall system adaptability.
• I can establish, champion, and rigorously enforce coding standards, design patterns, and best practices relevant to Salesforce and general platform development, including comprehensive testing strategies for non-functional requirements.I can lead and mentor technical teams, providing direct hands-on guidance, facilitating knowledge transfer, and fostering an environment of efficient collaboration, continuous improvement, and knowledge sharing.
• I can effectively collaborate with Product Managers and Designers to understand business outcomes, provide accurate effort estimations, challenge priorities, and ensure technical feasibility.
• I can develop comprehensive technical design documents, API documentation, and user stories, clearly articulating complex technical concepts to both technical and non-technical stakeholders.
• I can champion and implement continuous integration/continuous delivery (CI/CD) pipelines and Source-Driven Development practices to streamline our development lifecycle and optimise deployment efficiency.

What You’ll Achieve in Your First Year

• Within 90 Days, You’ll:
• Become an expert in the functionality and codebase of several core Salesforce product modules, understanding execution flow, design patterns, and their integration points within the broader tech stack.
• Complete your development plan, fully ramping up on our technology stack, established design patterns, and Sitetracker’s overarching architectural principles.
• Build strong relationships with your Scrum team members, key local and international stakeholders, and relevant Product and Design counterparts.
• Deliver initial enhancements and bug fixes, demonstrating quick impact and adherence to established code quality standards.
• Actively participate in code reviews, providing constructive feedback that enhances team proficiency and aligns with defined standards.

Within 180 Days, You’ll:

• Successfully architect, build, and ship large, impactful modules and features, demonstrating adherence to scalability, performance, and maintainability requirements.
• Serve as a primary technical expert for key modules and features, actively leading architectural and design discussions during requirement and design sessions.
• Proactively identify technical debt and architectural bottlenecks within your domain, and propose and initiate strategic action plans to address them.
• Lead the team in conducting thorough root cause analyses of incidents and implementing preventative measures to mitigate recurrence.
• Collaborate effectively with Product Managers to provide technical input for prioritisation discussions and capacity planning for upcoming Program Increments.

Within 365 Days, You’ll:

• Successfully drove a major product initiative from concept to launch, showcasing seamless collaboration with Product Managers, Product Designers, and US-based counterparts, resulting in measurable customer adoption and business value.
• Demonstrably elevate your scrum team’s technical capabilities, actively mentoring senior engineers and introducing modern best practices that lead to improved velocity, code quality, and a reduction in post-release bugs.
• Measurably improve codebase health and scalability within your domain by successfully refactoring or re-architecting a critical component of the platform, resulting in tangible improvements like enhanced system performance, better developer productivity, or reduced maintenance overhead.
• Drive significant efficiencies within the team by championing process, coding standard improvements, and advocating for new technologies that enhance overall development effectiveness.
• Develop strong industry expertise in the sectors we serve, using this knowledge to inform and improve the software you develop, and serve as a primary subject matter expert for other teams in various areas of the application.

Key Responsibilities:

• Engage directly with customers to gather, analyze, and document business and functional requirements.
• Facilitate discovery sessions and requirements workshops with stakeholders at various levels.
• Create detailed process documentation, including workflows, use cases, user stories, and data mappings.
• Translate customer needs into clearly defined specifications for configuration or development within Sitetracker’s platform.
• Collaborate with Solution Architects and Project Managers to ensure timely and accurate solution delivery.
• Provide input and guidance on best practices based on industry knowledge and Sitetracker platform expertise.
• Support User Acceptance Testing (UAT) by defining test cases, validating results, and managing feedback loops.
• Serve as a trusted advisor to clients, ensuring that the Sitetracker solution aligns with business goals and drives value.
• Participate in continuous improvement efforts for internal processes and methodologies.

Qualifications:

• 3+ years of experience as a Business Analyst or similar role, preferably in a SaaS or technology consulting environment.
• Experience working on enterprise software implementations or digital transformation projects.
• Strong process mapping and documentation skills.
• Proficient at conducting stakeholder interviews and facilitating workshops.
• Excellent communication, facilitation, and stakeholder management skills.
• Familiarity with project management methodologies (Agile, Scrum, or Waterfall).
• Ability to balance multiple priorities and work effectively in a fast-paced, customer-focused environment.
• Experience in industries such as telecommunications, utilities, construction, or infrastructure is a plus.

Within 90 Days you Will:

• Complete Sitetracker’s onboarding program and become familiar with our platform, tools, and methodology.
• Shadow customer discovery and implementation sessions to gain exposure to customer-facing projects.
• Build foundational knowledge of Sitetracker’s key verticals (e.g., telecom, utilities, energy) and common use cases.
• Begin supporting senior Business Analysts and Project Managers with documentation and research tasks.
• Independently lead requirements gathering sessions with customers under the guidance of a Project Manager.
• Document and model customer business processes, identifying gaps and opportunities for improvement.
• Begin to own specific work streams within a customer implementation, including documentation, testing, and stakeholder communication.
• Deliver value to your first customer project with measurable impact (e.g., completed deliverables, feedback from stakeholders).

Within 180 Days you Will:

• Fully own the Business Analyst role on at least one active customer implementation project.
• Be recognized by both internal teams and clients as a reliable partner and process expert.
• Recommend best practices for process optimization and solution configuration based on prior customer engagements.
• Begin mentoring newer team members or assisting with onboarding efforts.

Within 360 Days you Will:

• Serve as a strategic advisor to multiple customers across implementations or post-go-live engagements.
• Consistently deliver high-quality business analysis and documentation that enables scalable solution delivery.
• Contribute to internal process improvements, knowledge base development, or team enablement initiatives.
• Be on track for expanded responsibilities, such as leading complex implementations, cross-functional initiatives, or mentoring junior analysts.

The Skill Set:

• Effectively lead discussions and design activities with team members and partners
• Effectively manage multiple projects and negotiate competing priorities with product and engineering peers
• Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity
• Articulate design decisions effectively
• Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira
• Work with various design systems and languages
• Have a strong eye for aesthetics
• Apply basic understanding of User Research methodologies
• Apply experience with information architecture, requirements synthesis, and new product explorations
• Work with a distributed North American team

Within 60 Days, You’ll:

• Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
• Start formulating user and customer personas for your space
• Design and iterate on ideas with product managers and stakeholders
• Lead brainstorming and early feature discovery sessions with your product and engineering peers
• Create final designs, and test them with internal and/or external users
• Stay involved in the development of a feature from conceptualization to code-complete
• Complete your own audit of you product area and identify areas of improvement
• Familiarize yourself with Salesforce Lightning Design System

Within 180 Days, You’ll:

• Conduct usability testing and research sessions with your product peer
• Become a trusted partner for your product peer, and our customers
• Build relationships within our company and with our customers
• Be able to articulate the value Sitetracker provides our customers and across various market segments
• Collaborate on improving our design and product processes
• Ship a new product to all of our customers
• Contribute to our young design system

Within 365 Days, You’ll:

• Become the most vocal advocate for our customers in your product segment
• Document best practices and educate your team, and the company as to what they are
• Drive efficiencies in the team by understanding the business needs and engineering constraints
• Define design standards you’ve implemented in your product area to help scale our designs
• Drive the product roadmap by actively participating in every phase of the product development cycle
• Understand application of new technologies to support business processes and overall user experience

The Skill Set:

• Deeply understand and systematically analyse the market, the competition, our customers, our users, our business, and technology trends
• Identify market opportunities and establish the overall vision, strategy, and goals for your product area
• Leverage both quantitative and qualitative insights, observations, and your product sense to make strategic decisions
• Develop a product roadmap that supports both product-level and company-level OKRs, as well as be accountable for those results
• Evangelize the vision, strategy, and roadmap to build excitement and inspire the company to achieve unified outcomes
• Work as a multi-discipline team comprised of Product Management, Product
• Design, and Engineering to define problems and develop solutions that deliver strong value to our customers and to Sitetracker
• Create product clarity and drive prioritized focus for not only Product and Engineering but for all departments in the company
• Develop user scenarios, use cases, and requirements that can be translated into robust, scalable, and intuitive technical solutions. Including participating and actively contributing in Scrum activities
• Define, analyse, and share metrics that inform the success and health of the overall product, releases, and features
• Collaborate with Product Marketing, Customer Success, Sales, Implementations, and Marketing to align solutions with business goals and ensure successful go-to-market and ongoing operations

Within 60 Days, You’ll:

• Become familiar with our internal tools and Product Playbook
• Gain a strong technical understanding of the Sitetracker product and capabilities
• Be able to articulate the value Sitetracker provides to our customers, the problems we solve, the people we solve them for, and the market segments we’re in
• Become Sitetracker Certified to gather breadth of knowledge of the entire Sitetracker product, even beyond the area that you own
• Inherit the current roadmap for your product area and begin collaborating with your Scrum team to ensure the continuous delivery of value as you become integrated within the Sitetracker Product Team
• Start   building   relationships   with   cross-functional   teams   such   as   Sales, Implementations, Customer Success, and Marketing

Within 180 Days, You’ll:

• Establish lines of communication with customers and engage in activities such as roadmap reviews, customer feedback sessions, and user interviews
• Become the go-to person for Engineering, Product Design, and Product Marketing for your product area
• Collaboratively define a roadmap that shows how your product area is likely to evolve over the next year
• Be deeply involved in product discovery, uncovering and validating business problems, and iteratively defining solutions
• Drive the delivery of several current roadmap items
• Begin contributing to the improvement of our Product Management frameworks, methodologies, and processes
• Partner with your Product Marketing counterparts for a product launch that delivers new capabilities to our customers

Within 365 Days, You’ll:

• Be a subject matter expert in the the market, our business, and our product
• Have guided the company through an entire end-to-end product development cycle–identifying and validating a market problem, defining success, incorporating it into the roadmap, iteratively defining the right solution, leading engineering through the development of features, launching new capabilities to market, observing   and   measuring   the   results,   communicating   our   progress   to   the company, and releasing follow-on product improvements needed to confirm we’ve hit our goal
• Have strong working relationships with all the cross-functional teams in the company that allows you to rapidly deliver new ideas and features
• Have visibly and measurably leveled up our Product Management operational excellence

The Skill Set:

• Demonstrate around 5 Years of Salesforce development experience
• Build and maintain large data volume and/or Enterprise applications
• Build applications with Lightning Web Components including: Robust component hierarchies with event models, use of component lifecycle methods, and state management using @track and @api decorators
• Utilize knowledge of Salesforce declarative and programmatic offerings, and able to leverage the right solution
• Demonstrate experience with Design Patterns and specific applications to Salesforce (MVC, Trigger Handlers, etc.)
• Apply experience using Salesforce performance monitoring, debugging tools, and governor limits
• Design and support complex data models that successfully scaled to business needs
• Write unit tests with assertions both in Apex and Jest.]
• Build 3rd party apps that leverage Salesforce APIs or Custom Apex services (preferably in React or Node.js)
• Apply knowledge of Continuous Integration (Jenkins, CircleCI, etc.) Git (Github, Bitbucket, etc.)
• Estimate effort and risk accurately prior to building new functionality
• Employs and encourages adoption of high coding standards
• Provide mentorship to peers and lead the team to fulfilling their goals
• Able to abstract the technical jargon and still provide meaningful information to non-technical stakeholders
• Adapt a pixel-perfect mockup into a functioning solution
• Nice to Have: Worked for a Salesforce ISV and contributed to their managed package

Within 60 Days, You’ll:

• Become Sitetracker Certified
• Become an expert in the functionality and codebase of several modules across the Sitetracker product
• Complete our Sitetracker Engineering Development Plan and be fully ramped on our technology stack and established design patterns
• Be a consulted contributor as part of one of our SCRUM teams
• Deliver several enhancements and bug fixes

Within 180 Days, You’ll:

• Have built and shipped large modules
• Take part in code reviews, training and assisting other engineers
• Serve as a technical expert for modules and features built during requirement and design sessions
• Collaborate with external teams to debug issues raised by customers
• Volunteer on engineering initiatives
• Use your expertise to identify technical debt and deliver an action plan to resolve it
• Deliver bug fixes and enhancements across web and mobile

Within 365 Days, You’ll:

• Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
• Develop strong industry expertise in the industries we serve to better inform the software you develop
• Serve as a primary subject matter expert for other teams in several areas of the application
• Have established strong bonds with your SCRUM team that ensures efficient completion and building of a product that our customers love

The Skill Set:

• Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
• Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
• Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
• Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
• Leverage knowledge of Salesforce limits to work around blockers
• Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
• Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
• Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
• Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
• Ability to estimate effort towards building a solution and balance polish and speed effectively
• Ability to work directly with customers to understand use cases and collect feedback
• Utilize computer science fundamentals and background
• Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
• Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
• Adapt a pixel-perfect mockup into a functioning solution
• Write modular, reusable, and scalable code

Within 60 Days, You’ll:

• Become an expert in the functionality and codebase of several modules across the Sitetracker product
• Complete your Development Plan and be fully ramped on our technology stack and established design patterns
• Be a consulted contributor as part of one of our delivery teams
• Deliver several enhancements and bug fixes
• Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
• Begin working with other senior developers to architect solutions for our customers
• Know the development best practices and begin to help junior developers with questions about development practices
• Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
• Work with your manager to learn our deployment process

Within 180 Days, You’ll:

• Have built and shipped large modules
• Serve as a technical expert for modules and features built during requirement and design sessions
• Collaborate with external teams to debug issues raised by customers
• Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
• Use your expertise to identify technical debt and deliver an action plan to resolve it
• Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
• Architect End-to-End Solutions
• Written clean, scalable code with solutions that results in features adopted and loved by customers
• Serve as subject matter export to other teams for features that you have developed

Within 365 Days, You’ll:

• Mentor junior and mid-level developers on development practices
• Drive efficiencies in the team by being an advocate for process/coding standard improvement
• Define standards for new technologies
• Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
• Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
• Develop strong industry expertise in the industries we serve to better inform the software you develop
• Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
• Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love

The Skill Set:

• Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
• Apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
• Utilize deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
• Apply knowledge in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
• Leverage knowledge of Salesforce limits to work around blockers
• Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
• Estimate effort towards building a solution and balance polish and speed effectively
• Work directly with customers to understand use cases and collect feedback
• Utilize computer science fundamentals and background
• Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
• Serve as a member of an agile team and be able to take part in all of the associated processes and cadences
• Adapt a pixel-perfect mockup into a functioning solution
• Write modular, reusable, and scalable code

Within 60 Days, You’ll:

• Become Sitetracker Certified
• Complete your Development Plan and be fully ramped on our technology stack and established design patterns
• Be a fully functioning member of our SCRUM/KANBAN teams
• Deliver several minor enhancements and bug fixes
• Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
• Begin working with other senior developers to architect solutions for our customers
• Work with your manager to learn our deployment process

Within 180 Days, You’ll:

• Become an expert in the functionality and codebase of several modules across the Sitetracker product
• Know the development best practices and begin to help newly hired developers with questions about development practices
• Work with your peers and senior developers to perform code reviews that follow Sitetracker coding standards
• Identify areas of technical debt and provide solutions to optimize.

Within 365 Days, You’ll:

• Have built and shipped large modules
• Serve as a technical expert for modules and features built during requirement and design sessions
• Collaborate with external teams to debug issues raised by customers
• Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
• Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
• Written clean, scalable code with solutions that results in features adopted and loved by customers
• Serve as subject matter export to other teams for features that you have developed

The Skill Set

• Strong understanding of object-oriented programming and design principles.
• Effective communication skills and ability to collaborate in a team environment.
• Familiarity with Salesforce Platform, including Apex programming and Lightning Web Components development (experience is a plus but not mandatory).
• Salesforce certifications (e.g., Platform Developer I, Lightning Web Component Specialist) are desirable but not mandatory.
• Ability to apply knowledge of modern JavaScript and unit testing frameworks (LWC, React) into the Salesforce domainKnowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (GitHub, Bitbucket, etc.)
• Ability or Interest to lead a delivery team, including training sessions, stand-ups, mentoring, and providing issue resolution
• Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
• Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
• Ability to estimate effort towards building a solution and balance polish and speed effectively
• Utilize computer science fundamentals and background
• Focus rigidly on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as BDD or TDDServe as a member of an agile team and be able to take part in all of the associated processes and cadencesAdapt a pixel-perfect mockup into a functioning solution
• Write modular, reusable, and scalable code

Within 60 Days,You’ll

• Salesforce Platform Fundamentals:
• Understand the Salesforce platform architecture and terminology (CRUD operations, object relationships, data model).
• Learn the Salesforce declarative development tools (Process Builder, Workflow Rules, Validation Rules, Triggers, Formula Fields).
• Master Lightning Web Components (LWC) for building modern user interfaces.
• Be familiar with the Apex programming language (syntax, object-oriented concepts, data types, control flow).
• Understand the Salesforce user interface (UI) development tools (Lightning App Builder, Aura Components).


• Data & Integration:
• Learn about Salesforce data management concepts (Objects, Fields, Relationships, Data Types).
• Understand the concept of security and data access in Salesforce.
• Gain basic knowledge of Salesforce integration tools (SOAP API, REST API, Apex Data Loader).


• Development & Deployment:
• Learn how to use Salesforce Developer Tools (IDE, Developer Console, Scratch Orgs).
• Understand the Salesforce deployment process (Sandboxes, Change Sets, Releases).


• Testing & Debugging:
• Learn how to write unit tests for JavaScript, Apex classes and triggers.
• Understand the importance of code coverage and how to achieve it.
• Be familiar with basic debugging techniques in Apex and LWC.


• Salesforce Ecosystem:
• Understand the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
• Learn about the Salesforce AppExchange and how to find and install apps.
• Be familiar with the Salesforce community and resources (Trailhead, forums, documentation).


• Apex Programming:
• Leverage your Java programming skills to develop and maintain robust Apex code within the Salesforce Platform.
• Collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient Apex solutions.


• Complete your Development
• Plan to be fully ramped on our technology stack and establish design patterns
• Be a consulted contributor as part of one of our delivery teams
• Deliver several enhancements and bug fixes
• Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionalityBegin working with other senior developers to architect solutions for our customers
• Know the development best practices and begin to help junior developers with questions about development practices
• Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
• Work with your manager to learn our deployment process


• Continuous Learning:
• Stay updated on the latest Salesforce technologies, tools, and best practices. Actively participate in training programs and certifications to enhance your skills on the Salesforce Platform.

Within 180 Days, You’ll

• Become an expert in the functionality and codebase of several modules across the Sitetracker product
• Have built and shipped large modules
• Serve as a technical expert for modules and features built during the requirement and design sessionsCollaborate with external teams to debug issues raised by customers.
• Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
• Use your expertise to identify technical debt and deliver an action plan to resolve it.
• Take part in customer meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non-technical wayArchitect End-to-End Solutions.
• Written clean, scalable code with solutions that result in features adopted and loved by customers
• Serve as subject matter export to other teams for features that you have developed

Within 365 Days, You’ll

• Mentor junior and mid-level developers on development practices
• Drive efficiencies in the team by being an advocate for process/coding standard improvement
• Define standards for new technologies
• Generically develop large-scale modules so that we can extend and enhance the Sitetracker offering
• Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
• Develop strong industry expertise in the industries we serve to better inform the software you develop
• Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
• Have established strong bonds with your team members that ensure efficient completion and building of features that our customers love

The Skills You’ll Have:

• Strategic Project Management
• Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in global regions (ANZ & Asia) using both agile and waterfall methodologies.
• Able to dedicate and manage your time to deliver projects across different time zones (+1 IST to +5 IST)
• Expert in aligning project execution with strategic goals—turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch.
• Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery.
• Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting—delivering insight-driven updates and recommendations to C-level stakeholders.
• Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences.
• Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities.


• Stakeholder & Relationship Management
• Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences.
• Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement.
• Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams.
• Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships.
• Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset.


• Technical Aptitude & Operational Rigor
• Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration—enabling confident collaboration with engineers, architects, and product teams.
• Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery.
• Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions.
• Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting.


• Process Optimization
• Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience.
• Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes.
• Balances global standardization with regional or legal customizations—tailoring rollout approaches based on each country’s change-readiness level.
• Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects.
• Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time.

Within 90 Days, You’ll:

• Establish a comprehensive understanding of the Sitetracker’s operational, technical, and customer’s landscape to align software implementation goals with business priorities.
• Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects.
• Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success.
• Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics.
• Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timeline

Within 180 Days, You’ll:

• Successfully launch and complete at least one full implementation, demonstrating measurable value and scalability.
• Optimize implementation processes by introducing standardization in each step of the project development life-cycle.
• Drive a data-driven feedback loop across teams to continuously refine implementation efficiency, user engagement, and team performance.
• Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances.
• Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offs

Within 365 Days, You’ll:

• Lead the successful end-to-end implementation for at least 3 projects  across all planned regions,  including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement.
• Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions.
• Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions.
• Serve as strategic advisor to executives, influencing roadmap decisions and new business initiatives using insights from analytics, retrospectives, and post-mortems.
• Create a repeatable regional rollout playbook, including process maps, stakeholder engagement plans, risk escalation models, and change-readiness matrices tailored by country.

The Skill Set:

• Lead implementations with enterprise-level customers from kickoff to go-live 
• Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
• Identify areas of implementation process improvements based on latest Sitetracker product features
• Utilize your strong understanding of database principles to create efficient solutions
• Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
• Learn new tools and software and leverage them to develop a thoughtful, analytical insights
• Perform analysis on customer data and build reports/dashboards based on customer specifications
• Configure/develop Salesforce in a client facing environment is preferred

Within 60 days, You’ll:

• Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
• Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
• Lead a small business or corporate level implementation supported by an experienced implementation lead
• Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
• Review large customer data set with no assistance/help from teammates
• Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships

Within 180 days, You’ll:

• Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
• Be able to independently lead a corporate level implementation
• Appropriately communicate the right message to customers
• Raise issues to the internal team when an issue appears

Within 365 days, You’ll:

• Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
• Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
• Be able to lead an enterprise level implementation without support
• Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers