Career Opportunities

The Opportunity

Join Sitetracker’s Operations team and play a pivotal role in shaping our AI-first future, directly enabling our customer-facing teams across the business. This is a unique opportunity to build, test, and deploy AI agents and automations from the ground up, replacing manual processes and dramatically increasing the velocity and efficiency of critical business functions. You’ll be at the forefront of structuring our team around cutting-edge AI, not just layering it on top, seeing the direct business impact of every solution you create.

As an Operations Associate – AI Developer, you will step into a brand-new role designed to leverage your expertise with leading AI tools like Claude, Agentforce, Cursor,, and Gemini, alongside agent frameworks, to construct intelligent automations that live inside and interact with Salesforce. This includes building Salesforce Flows, Apex backed automations, LWC components, and AI powered actions that read and write to Salesforce objects, surfacing insights, triggering workflows, and eliminating manual work across our Customer Experience organization.

This role operates on an afternoon shift to ensure meaningful overlap with the US-based Director of Operations and the broader Customer Experience team. For candidates based in India, this means approximately 2:00 PM – 10:00 PM IST (aligned to GMT). The majority of design document handoffs, build reviews, and quality gate discussions happen during the overlap window with EST time.

You will receive clear, structured design requirements and user stories from the Director of Operations and independently translate these briefs into fully functional AI agents, automations, and skills. This role is part of a dynamic, shared builder pool, requiring you to demonstrate cross-domain capability, seamlessly executing builds across both process automation and Salesforce systems domains to deliver high-impact solutions for our global operations.

You will execute a complete build cycle for every assignment: read and clarify the design document and user stories before starting, build independently, self-test against defined acceptance criteria, and submit a fully documented build — including test data and expected outputs — for quality review. Builds that pass the quality gate go to production. Builds that do not come back with a clear failure report, and you address them before 

The Skills You’ll Have

AI Tool Fluency & Agent Building

• Build multiple AI-assisted automations or agents in a professional context.
• Describe your design-to-build process, including how you test outputs and articulate end-user interaction.
• Write or review effective prompt engineering logic, explaining how specific structures optimize outputs.
• Define and execute AI agent quality testing, including regression checks and documenting expected vs. actual outputs.
• Deploy AI agents or automations in a production environment, defining scope, writing prompts, validating outputs, and documenting for handoff. 

Salesforce Administration, Configuration & Development

• Configure complex Salesforce Flows, validation rules, or automation in a professional context.
• Understand Salesforce object relationships, APIs, and data management.
• Read and interpret basic Apex or SOQL to understand existing code or automation.
• Build Salesforce automations that connect to external systems or trigger cross-object workflows.
• Troubleshoot complex configuration/code issues, manage permissions, and build multi-step conditional automations (declarative or programmatic).

Build Execution & Independent Build Delivery

• Translate structured written designs and user stories into working builds with minimal iteration.
• Self-test builds against acceptance criteria before submission.
• Submit complete, well-documented builds with test data and expected outputs for QA review.
• Define your own testing protocol for builds, including inputs, expected outcomes, and pass/fail criteria.
• Deliver technical builds or configurations from written designs with a high first-pass acceptance rate, consistently describing your testing and documentation process.

Curiosity, Learning Agility & AI Tool Adoption

The Opportunity

We are looking for an Associate Customer Success Manager to join our growing Customer Success team. As an Associate CSM, you will work with customers at all stages of the customer journey from implementation through go-live as they deploy and adopt the Sitetracker platform.

As the main point of contact, you will define and demonstrate Sitetracker’s value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer’s goals. Working closely with cross-functional teams, you will own user adoption and customer advocacy to ensure the retention and growth of our customers.

What You’ll Do

You will be the primary advocate and trusted advisor for your customers. You will establish a regular interaction cadence, create action plans to deliver against KPIs, and ensure you have referenceable customers to support global sales efforts. Beyond day-to-day interactions, you will continually develop strategic account plans to support product expansion and engage directly with Sitetracker Product & Engineering to communicate customer requests regarding product roadmaps and customizations.

The Skills You’ll Have Core Customer Success Manager Skills

• Create and execute comprehensive success plans tailored to individual customer needs.
• Demonstrate a history of passion and enthusiasm for customer success and a commitment to personal development.
• Excellent written communication skills
• Apply experience working with mid-tier customers to manage books of business effectively, and drive renewals

Improving Customer Experience & Stakeholder Management

• Foster high-level relationships with senior stakeholders and project sponsors within a customer environment.
• Create and deliver communication plans that keep customers informed and engaged.
• Understand customer use cases and Sitetracker adoption at a high level, becoming a trusted advisor.

Demonstrating Business Value Realisation & Contract Value

• Identify, deliver, and masterfully articulate the Sitetracker solution’s value and return on investment to customers.
• Partner with customer leadership to identify and measure new KPIs, focusing heavily on business outcomes and value realization.
• Identify additional revenue-generating opportunities by aligning customer goals with Sitetracker functionality and roadmaps.

Technical Aptitude

• Develop a strong technical understanding of deployed solutions and Sitetracker platform capabilities.
• Complete internal certifications to accelerate product knowledge and independent troubleshooting capability.
• Contribute to internal process improvements and engage with Engineering to discuss enhanced product functionality.

The Opportunity

Join our high-performing Finance team as Commissions Manager, a pivotal role offering full ownership of the commissions function for a ~400 person, multi-division organization, with direct visibility to the CFO. This is a rare chance to not just administer a process, but to rebuild it — inheriting a commissions environment built on Excel and manual reconciliation, and driving its transformation into a modern and strategic function. You’ll bring analytical rigor and AI-powered insight to a process that has relied successfully on spreadsheets and institutional memory, with your work visible at the executive level from day one.

What You’ll Do

As our Commissions Manager, reporting directly to the Director of Revenue and Commissions, you will assume a materially more strategic mandate than a standard commissions administration role. From day one, you will own monthly and quarterly commission calculations for ~250 commission-eligible employees across sales, customer success, and other variable-comp roles, working across a wide range of bespoke plan structures. Simultaneously, you will lead the technology transformation of commissions — owning the roadmap and execution of migrating the function that currently lives entirely in Excel and into a purpose-built software platform or some hybrid alternative. This transformation extends to plan design as well, as you partner with the leadership across multiple functions and the People Operations team to rationalize plan complexity for the next fiscal year. You will navigate these cross-functional relationships and will serve as the primary point of contact for commission disputes, bringing a documented, defensible resolution process. As the function matures, you will also apply AI tools to accelerate actuals vs. projections analysis and assist in explanation of commission outcomes with speed and clarity.

The Skills You’ll Have

Commission Calculation & Administration (Salesforce, Excel, NetSuite, Commission Software Platforms, AI Tools)

• Own monthly and quarterly commission calculations across 300+ commission-eligible employees and highly bespoke plan structures.
• Demonstrate in-depth knowledge of commission calculation mechanics, including accelerators, tiered payouts, SPIFs, and clawback provisions.
• Bring hands-on fluency in Excel at an advanced level — you build and audit complex calculation models before you replace them.
• Work from the Bookings dataset as the commissionable source of truth — Salesforce-fed, but adjusted for post-close changes — and NetSuite for GL posting and expense reconciliation
• Fluency with modern data and AI tooling is a strong differentiator — SQL, Python, and agentic AI development tools such as Claude Code.
• Executive reporting on variances and attainment to plan on rolling basis
• Ensure timely, accurate, and clearly communicated commission payouts to payees every cycle.

Plan Design & Rationalization

• Lead a structured effort to analyze existing plan complexity, identify redundancy, and simplify the plan architecture.
• Partner with BU leadership and HR to design a simpler, more scalable commission plan structure for the next fiscal year.
• Critically evaluate why plans are structured the way they are, not just how to calculate them.
• Bring a proven track record of simplifying a complex commission plan landscape, not just administering what exists.
• Document plan logic and assumptions so that plan design decisions are transparent and auditable over time.

Technology Transformation (Excel → CaptivateIQ / Spiff / Xactly)

• Own the end-to-end roadmap for migrating commissions out of Excel and into a purpose-built commissions platform.
• Bring a proven track record of personally leading a systems transformation — replacing manual, spreadsheet-based processes with software.
• Evaluate and implement a commissions platform such as CaptivateIQ, Spiff, or Xactly, including data migration and change management.
• Design the governance structure, controls, and documentation that go with a new platform.
• Leverage AI tools (ChatGPT, Claude, Copilot, or similar) to accelerate variance analysis and improve the quality of explanations.

Stakeholder & Dispute Management

• Serve as the primary point of contact for commission inquiries and disputes, with a documented resolution process.
• Communicate complex commission calculations clearly — to a rep who believes they were underpaid, and to an executive who wants the one-number summary.
• Coordinate seamlessly across Sales Operations, People/HR, Legal, and Accounting to ensure plan documents, quota letters, and accruals are accurate and timely.
• Produce clear monthly summaries of commission expense drivers, attainment distributions, and anomalies for Finance leadership.
• Build trust with a 300+ person commission-eligible organization by being consistent, transparent, and fast to resolve issues.

The Opportunity

This is a truly ground-floor opportunity to build and lead a brand-new Demo Engineering team in Bangalore, shaping its operations from scratch while working with our cutting-edge AI product, Scout. You will manage a local team of Demo Engineers, ensuring the highest quality, architecture, and design oversight for our critical work queue, directly impacting our sales and presales success. This role offers high visibility within the GTM organization and the chance to make a substantial, career-defining impact.

What You’ll Do

As the Manager, Demo Engineering, you will step into a pivotal role, spearheading the establishment and growth of our Bangalore-based team. You’ll be responsible for the full lifecycle of team leadership, from hiring and onboarding talented Demo Engineers to fostering their professional development through dedicated 1:1s and constructive performance feedback. A core part of your day will involve expertly running the work queue, assigning tasks, meticulously tracking progress against shifting priorities set in collaboration with the Director, Solutions, and providing clear, consistent reports on team delivery and any roadblocks. 

You will maintain an unyielding quality bar for every solution shipped, ensuring all builds adhere to sound Sitetracker/Salesforce design practices and innovative agentic AI/Scout patterns. Your architectural oversight will be crucial, ensuring the team’s output meets robust design standards. You’ll also take ownership of our demo organizations and environments, managing upgrades, data integrity, access, and documentation. 

While your primary focus is leadership and oversight, you’ll stay hands-on enough to directly tackle deal-critical or overflow builds when volume spikes, earning your team’s respect. Collaborating closely with Sales Engineers, you’ll translate complex business requirements into compelling, value-led demo scripts, proactively closing any gaps in incomplete requirements before development begins. This role operates on a hybrid schedule, requiring two days in the office with a work window of 2-10 PM IST to align with global teams.

The Skills You’ll Have People Leadership & Team Delivery

• Has managed a team that builds or configures technical products (demos, solutions, or software), including hiring, 1:1s, and performance feedback.
• Has run a work queue against shifting priorities and reported delivery status upward.
• Holds an uncompromising quality bar on everything that ships from their team.
• Has built a technical team from scratch or significantly scaled one through strategic hiring.
• Has a proven track record of developing individual contributors into materially bigger and more impactful roles.

Solution Architecture & Build Oversight

• Possesses a hands-on history of value-based demo builds on the Salesforce platform, demonstrating admin-level configuration expertise.
• Has worked with or reviewed agentic AI / LLM-tool workflows effectively enough to critically judge whether a build is sound and robust.
• Can independently own the maintenance, upgrades, and access management of complex demo organizations and environments.
• Holds one or more Salesforce certifications and/or possesses direct Sitetracker platform experience.
• Has directly built agentic / Scout-style workflows, or successfully led a team in their development.

Business Translation & SE Partnership

• Has a demonstrated ability to translate complex business requirements into functional, impactful demos or configurations.
• Has successfully partnered with sales or presales teams to accurately scope projects and consistently deliver against deadlines.
• Proactively defines realistic deliverables and closes critical requirement gaps with Sales Engineers before the team commences building.
• Has been customer-facing in a presales or solutions capacity, confidently representing technical solutions.
• Can effectively carry a significant part of a prospect call, especially when detailing a specific build’s functionality or architecture.

Industry Knowledge

• Possesses some exposure to Telecom, Utilities, Renewables, or another infrastructure-heavy industry.
• Has experience with a software company that specifically targets these infrastructure-heavy verticals.
• Demonstrates a strong ability to rapidly learn new infrastructure-heavy industries and deepen existing expertise.
• Has worked directly within one of Sitetracker’s core target industries.
• Has worked for a software company serving Sitetracker’s target infrastructure-heavy industries.

The Opportunity

As Head of Marketing Communications, you’ll lead a newly established function responsible for shaping how Sitetracker tells its story in the market. You’ll own the strategy that connects content, corporate communications, PR, and demand generation—ensuring our message is clear, credible, differentiated, and consistently reaches the audiences that matter.

This is an opportunity to build rather than inherit. You’ll have the scope and scale to define how Marketing Communications operates at Sitetracker, partnering closely with Product Marketing and Demand Generation while establishing our content strategy and strengthening our presence with customers, sellers, media, and the broader market. The strongest performers will bring high accountability to outcomes and won’t simply produce content—they’ll ensure it gets used, reaches the right audiences, and drives meaningful business impact.

What You’ll Do

You’ll establish and lead Sitetracker’s end-to-end Marketing Communications strategy, bringing dedicated ownership to a function that was previously distributed across Product Marketing and other areas of Marketing. You’ll define how our stories move from messaging pillars into compelling content across written, visual, video, and other formats, ensuring the right message reaches the right audience at the right time.

You’ll own corporate communications and PR, building relationships with relevant media and developing outreach programs that strengthen Sitetracker’s credibility and authority in the market. You’ll ensure our external narrative consistently reflects our value proposition and speaks directly to the challenges facing our ideal customers, while supporting executive communications and reputation management.

You’ll partner closely with Demand Generation to ensure content doesn’t stop at creation. You’ll help determine how content is distributed across the website, SEO/GEO, paid channels, social, community, and other programs, bringing Marketing Communications directly into the pipeline-generation workflow. You’ll establish ways to measure what content is resonating, where it’s being used, and how it contributes to broader marketing and growth objectives.

Ultimately, you’ll create a Marketing Communications function that gives Sitetracker a stronger and more consistent voice in the marketplace. Success after your first year means having a clear content strategy in place, active PR outreach programs, and a compelling market narrative that communicates specifically and credibly why Sitetracker matters to the customers we serve.

The Skills You’ll Have Content Strategy & Product Marketing Partnership

• Develop and execute an end-to-end content strategy spanning written, video, graphic, and other formats.

• Measure content effectiveness and use performance insights to continuously improve the strategy.

• Ensure content is actively adopted and used by the audiences and teams it was designed to support.

• Stay close to the market to understand how content is resonating and where messaging or execution needs to evolve.

• Partner actively with sellers and go-to-market teams to ensure content is useful, relevant, and connected to real customer conversations.

Corporate Communications & Press Relationships

• Build and execute PR outreach programs that increase Sitetracker’s visibility and credibility in the market.

• Develop and manage relationships with press and media while maintaining a consistent external narrative.

• Lead executive communications and reputation management with clear, credible messaging.

• Leverage established media relationships to strengthen Sitetracker’s presence with relevant audiences.

• Build strategic partnerships with media and industry influencers who understand the markets and customers Sitetracker serves.

Demand Generation & Content Distribution

• Create targeted Marketing Communications assets that support pipeline generation and broader growth programs.

• Understand how content should be distributed and optimized across channels and different stages of the funnel.

• Build effective cross-functional workflows with Demand Generation and performance marketing teams.

• Participate directly in Demand Generation strategy rather than operating as a downstream content provider.

• Use performance and market feedback to continually improve how content is distributed and activated across channels.

Brand Voice, Storytelling & Market Credibility

• Create compelling copy, thought leadership, and stories that strengthen Sitetracker’s credibility and market position.

• Maintain a consistent visual identity and brand voice across internal and external communications.

• Provide editorial oversight across formats including whitepapers, blogs, campaigns, and other strategic content.

• Build specific, credible stories around real customer problems rather than relying on generic corporate messaging.

• Engage directly with customers to uncover meaningful stories and translate their experiences into compelling narratives that demonstrate how Sitetracker solves real-world challenges.

This is not a traditional Salesforce DevOps role focused on maintaining pipelines; this is an opportunity to own and evolve a modern, source-driven Salesforce delivery ecosystem at scale. As a Salesforce DevOps Engineer, you will be responsible for transforming how Salesforce applications are built, packaged, validated, and released by fully embracing Salesforce DX, CI/CD automation, and Second-Generation Packaging.

You’ll play a critical role in moving teams away from fragile, manual release processes and toward high-frequency, reliable, and secure deployments. Your work will directly impact product stability, engineering velocity, and customer trust. This role is ideal for someone who thrives on automation, takes proactive ownership, and enjoys influencing how engineering teams operate at scale.

As a Salesforce DevOps Engineer, you’ll design and drive a source-driven development and release strategy that supports multiple scrum teams delivering frequently and safely. You’ll build and optimise CI/CD pipelines that validate, test, secure, and package Salesforce metadata automatically — ensuring every release is predictable and production-ready.

You’ll work closely with developers, architects, and release stakeholders to manage package modularity, dependencies, and branching strategies. From troubleshooting complex deployment failures to improving pipeline performance and release cadence, you’ll ensure that Salesforce delivery is fast, scalable, and resilient. Your role will go beyond execution — you’ll actively identify risks, prevent incidents, and continuously improve DevOps maturity across teams.

As a Senior Manager, Implementation, you’ll lead the India delivery organisation and play a critical role in scaling Sitetracker’s global implementation capabilities. You’ll hit the ground running and make an immediate impact by expanding high-performing technical teams, establishing operational rigour, and driving delivery excellence across configuration, QA, and data migration workstreams.

You’ll collaborate closely with international stakeholders to operationalise a seamless Follow-the-Sun delivery framework, ensuring continuous implementation progress and flawless global handoffs across AMER, EMEA, and APAC. By establishing scalable workflows and improving capacity planning, you will build systems that provide accurate operational visibility and predictable delivery outcomes.

You’ll act as a strategic leader across the organisation. Driving technical quality control, enforcing standardized implementation practices, and creating governance models that improve efficiency, reduce defects, and increase customer satisfaction. Your leadership will directly influence how Sitetracker scales delivery globally. You’ll also mentor and develop future leaders within the Delivery Center, building strong technical capabilities while fostering an empowering culture of accountability, transparency, operational maturity, and continuous improvement

The Skills You’ll Have:

The Opportunity

This is a career-defining opportunity to shape the success of critical customer projects by crafting scalable and sustainable technical designs. As a Solution Architect, you’ll directly influence project outcomes, ensuring solutions are not only built to specification but also seamlessly adopted by Sitetracker users. You’ll dive into diverse industries and complex technical challenges, seeing your designs come to fruition and make a tangible impact on customer success.

What You’ll Do

As a Solution Architect, you’ll be instrumental in translating complex customer requirements into robust, scalable, and adoptable technical solutions. You’ll drive the architecture of enterprise-level systems, ensuring every detail aligns with both customer needs and Sitetracker’s platform best practices. Your work will directly impact customer satisfaction and adoption, as you oversee the journey from concept to go-live and beyond. This role empowers you to influence strategic technical direction, enhance organizational delivery quality, and elevate Sitetracker’s standing as a trusted partner.

  The Skills You’ll Have Solution Design & Architecture

• Design solution architecture for at least one end-to-end Salesforce implementation.
• Document designs through comprehensive diagrams and technical specifications.
• Break down complex requirements into system components
• Architect multi-system or enterprise-level solutions across multiple business units.

Discovery & Requirements Translation

• Lead customer discovery sessions to capture precise business needs.
• Document business requirements in a structured and actionable way.
• Validate requirements against platform capabilities, identifying potential gaps or risks during discovery.
• Independently lead multi-day workshops with senior stakeholders.
• Reframe vague customer needs into clear, actionable technical requirements that drive solution development.

Technical Leadership & Build Oversight

• Review build work diligently, ensuring strict alignment with your solution designs.
• Provide clear build guidance and answer complex technical questions for delivery teams.
• Document best practice configuration approaches to standardize excellence.
• Act as a technical authority across multiple parallel projects.
• Introduce reusable frameworks or technical standards that elevate the entire delivery team’s capabilities.

Stakeholder Engagement & Communication

• Present compelling solution designs and their rationale to diverse business and technical stakeholders.
• Articulate trade-offs and platform limitations in plain language, fostering clear understanding.
• Present to executives and influence design direction with confidence and clarity.
• Travel may be limited; however, occasional travel is required for this role based on customer and business needs.
• Proactively surface risks before they become issues. Suggest actionable mitigation plans. 

The Opportunity

Join us as a Technical Account Manager, where you’ll provide strategic guidance to our largest customers, directly driving adoption, retention, expansion, and annualized services growth. This is a career-defining opportunity to wield end-to-end strategic leverage, blending high-impact enterprise architecture with long-term account ownership. You won’t just oversee timelines—you’ll shape product strategy, lead customer transformations, and solve complex challenges without getting bogged down in reactive firefighting.

What You’ll Do

Historically, our customer-facing technical roles focused on foundational support. As Sitetracker has scaled, this position has evolved into a pivotal strategic advisory role, fundamentally impacting customer outcomes, retention, expansion, and services revenue. We are now intentionally seeking professionals who bring a robust blend of strategic consulting, technical leadership, change management expertise, and a proven ability to drive value realization. In this role, you will champion our most complex accounts, guiding them through sophisticated business and technology transformations, and contribute directly to the long-term growth of our annualized services business. You will operate as a trusted partner, proactively steering customers towards their desired business outcomes and ensuring their Sitetracker investment delivers maximum value.

The Skills You’ll Have Strategic Consulting & Value Leadership

• You’ll provide examples of steering customers toward a recommended solution when their initial direction was unlikely to achieve desired outcomes.
• You’ll demonstrate the ability to connect product capabilities to tangible business goals and operational improvements.
• You’ll skillfully facilitate complex decision-making among diverse stakeholder groups.
• You’ll provide evidence of influencing executive and operational stakeholders to change direction based on business value, resulting in measurable customer outcomes or expansion.
• You’ll clearly articulate a repeatable framework for driving value realization and long-term customer success.

Technical & Solution Leadership

• You’ll have directly or indirectly managed implementation teams, including solution architects, consultants, and engineers.
• You’ll expertly explain basic architecture concepts, integration patterns, data flows, and platform considerations.
• You’ll articulate the business implications of critical technical decisions.
• You’ll independently facilitate sophisticated solution design discussions involving integrations, data architecture, and platform scalability.
• You’ll demonstrate a strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices.

Organizational Change & Adoption Leadership

• You’ll have experience supporting organizational change during technology implementations.
• You’ll identify potential adoption risks and develop proactive mitigation strategies.
• You’ll effectively facilitate stakeholder alignment and user readiness activities.
• You’ll demonstrate a structured, repeatable approach to organizational change management.
• You’ll coach executive sponsors and business leaders on how to effectively drive organizational change within their teams.

Growth Mindset, Initiative & Continuous Improvement

• You’ll provide examples of identifying and implementing significant improvements without being explicitly directed to do so.
• You’ll rapidly learn unfamiliar concepts and apply them effectively within a reasonable timeframe.
• You’ll proactively address risks or opportunities before they escalate into larger issues.
• You’ll consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond the scope of your assigned responsibilities.
• You’ll provide examples where you created new approaches, frameworks, or best practices that were subsequently adopted by customers, teams, or the organization.