Career Opportunities

The Opportunity

Join Sitetracker’s Operations team and play a pivotal role in shaping our AI-first future, directly enabling our customer-facing teams across the business. This is a unique opportunity to build, test, and deploy AI agents and automations from the ground up, replacing manual processes and dramatically increasing the velocity and efficiency of critical business functions. You’ll be at the forefront of structuring our team around cutting-edge AI, not just layering it on top, seeing the direct business impact of every solution you create.

As an Operations Associate – AI Developer, you will step into a brand-new role designed to leverage your expertise with leading AI tools like Claude, Agentforce, Cursor,, and Gemini, alongside agent frameworks, to construct intelligent automations that live inside and interact with Salesforce. This includes building Salesforce Flows, Apex backed automations, LWC components, and AI powered actions that read and write to Salesforce objects, surfacing insights, triggering workflows, and eliminating manual work across our Customer Experience organization.

This role operates on an afternoon shift to ensure meaningful overlap with the US-based Director of Operations and the broader Customer Experience team. For candidates based in India, this means approximately 2:00 PM – 10:00 PM IST (aligned to GMT). The majority of design document handoffs, build reviews, and quality gate discussions happen during the overlap window with EST time.

You will receive clear, structured design requirements and user stories from the Director of Operations and independently translate these briefs into fully functional AI agents, automations, and skills. This role is part of a dynamic, shared builder pool, requiring you to demonstrate cross-domain capability, seamlessly executing builds across both process automation and Salesforce systems domains to deliver high-impact solutions for our global operations.

You will execute a complete build cycle for every assignment: read and clarify the design document and user stories before starting, build independently, self-test against defined acceptance criteria, and submit a fully documented build — including test data and expected outputs — for quality review. Builds that pass the quality gate go to production. Builds that do not come back with a clear failure report, and you address them before 

The Skills You’ll Have

AI Tool Fluency & Agent Building

• Build multiple AI-assisted automations or agents in a professional context.
• Describe your design-to-build process, including how you test outputs and articulate end-user interaction.
• Write or review effective prompt engineering logic, explaining how specific structures optimize outputs.
• Define and execute AI agent quality testing, including regression checks and documenting expected vs. actual outputs.
• Deploy AI agents or automations in a production environment, defining scope, writing prompts, validating outputs, and documenting for handoff. 

Salesforce Administration, Configuration & Development

• Configure complex Salesforce Flows, validation rules, or automation in a professional context.
• Understand Salesforce object relationships, APIs, and data management.
• Read and interpret basic Apex or SOQL to understand existing code or automation.
• Build Salesforce automations that connect to external systems or trigger cross-object workflows.
• Troubleshoot complex configuration/code issues, manage permissions, and build multi-step conditional automations (declarative or programmatic).

Build Execution & Independent Build Delivery

• Translate structured written designs and user stories into working builds with minimal iteration.
• Self-test builds against acceptance criteria before submission.
• Submit complete, well-documented builds with test data and expected outputs for QA review.
• Define your own testing protocol for builds, including inputs, expected outcomes, and pass/fail criteria.
• Deliver technical builds or configurations from written designs with a high first-pass acceptance rate, consistently describing your testing and documentation process.

Curiosity, Learning Agility & AI Tool Adoption

The Opportunity

Step into a pivotal role as a Customer Onboarding Analyst, where you’ll directly enable the scalability of our Onboarding Managers by completing configuration tasks, building out salesforce reports and dashboards for customers, and building customer slide decks. You’ll ensure the accuracy of behind-the-scenes data and proactively monitor platform adoption trends,, identifying and addressing at risk customers early to guarantee license adoption. This is a chance to gain complete visibility into global Customer Onboarding operations, blending back-end data mastery with client interaction.

What You’ll Do

As a Customer Onboarding Analyst, you’ll orchestrate a critical blend of deep operational execution and focused client engagement. You’ll delve into system setups, sanitizing data and documenting processes to ensure seamless backend operations. Beyond this structural support, which includes Salesforce and Sitetracker setup configuration, you’ll also nurture relationships with our lower-complexity, smaller-tier client portfolios, guiding them through their onboarding journey. Your role is inherently analytical, driving impact by building adoption dashboards, auditing user license utilization, and running data diagnostics across client accounts to proactively identify opportunities and challenges.

The Skills You’ll Have Core Onboarding Analyst skills:

• Employ sound evaluation, judgment, and interpretation to select the best course of action for complex scenarios.

• Execute tasks independently, ensuring high-quality work that requires review only at critical junctures.

• Build and maintain standard Salesforce Reports and dashboards to track key metrics.

• Develop predictive templates that proactively flag at-risk accounts based on license utilization.

• Craft executive-ready slide decks that directly link Sitetracker usage metrics to tangible customer business ROI.

Behind-the-Scenes Configuration & Administrative Support:

• Handle routine platform configuration and data imports.

• Efficiently resolve simple user permission and layout visibility issues within the platform.

• Execute user and permission set provisioning in both Sandbox and Production environments.

• Leverage your knowledge of Salesforce/Sitetracker Object Models and data mapping logic to help customers build reports and dashboards.

Velocity Account Management (Small Portfolio):

• Effectively lead small groups of end users through low touch customer engagements.

• Confidently manage a portfolio of multiple low-touch accounts, ensuring consistent progress.

• Translate basic technical product workflows into clear, actionable steps for diverse end users.

• Transform customer feedback into valuable internal knowledge-base articles or self-service video walkthroughs.

• Identify and capitalize on opportunities for expansion within small accounts based on their high adoption metrics.

The Opportunity

Join Sitetracker as an Enterprise Account Manager and play a pivotal role in expanding some of our most strategic customer relationships. You’ll be responsible for driving revenue growth within existing enterprise accounts, increasing Net Revenue Retention (NRR), and ensuring customers continue to realize meaningful business value from their investment in Sitetracker.

This is far more than a traditional account management role. You’ll navigate highly matrixed global organizations, build trusted relationships with executive stakeholders, and uncover expansion opportunities across multiple business units. The strongest performers thrive in complexity. They confidently multi-thread enterprise accounts, influence C-suite decision makers, and consistently identify opportunities others overlook.

If you’re energized by owning high-value enterprise relationships, leading cross-functional deal teams, and directly shaping Sitetracker’s enterprise growth strategy, this role offers the visibility, autonomy, and impact to define the next stage of your career.

What You’ll Do

As the Enterprise Account Manager, you’ll own a portfolio of enterprise customers, partnering with them to identify expansion opportunities that increase customer value while driving sustainable revenue growth. You’ll build and execute long-term account strategies, develop comprehensive account maps across complex organizations, and cultivate executive relationships that position Sitetracker as a trusted strategic partner rather than simply a software vendor.

You’ll lead sophisticated commercial conversations throughout the customer lifecycle, managing enterprise expansion opportunities from discovery through negotiation, procurement, legal review, and contract execution. Working closely with Customer Success, you’ll ensure customers achieve meaningful product adoption and measurable business outcomes, creating the foundation for continued growth and long-term partnerships.

Success in this role depends on your ability to orchestrate cross-functional teams across Customer Success, Solutions Engineering, Product, Professional Services, and Leadership. You’ll bring together the right internal stakeholders to solve customer challenges, remove roadblocks, and deliver exceptional customer experiences while maintaining accurate forecasting and helping leadership confidently predict revenue performance. Through strategic planning, disciplined execution, and executive-level communication, you’ll help expand Sitetracker’s footprint within some of the world’s largest enterprise organizations.

The Skills You’ll Have Strategic Account Mapping & Executive Presence

• Build and manage a high-value enterprise book of business exceeding $1M in ARR while driving long-term customer growth.

• Transform vendor relationships into strategic, multi-threaded enterprise partnerships across complex buying committees.

• Develop executive relationships with economic buyers, champions, and key stakeholders throughout enterprise organizations.

• Build and execute comprehensive global account plans for Fortune 500 or similarly complex enterprise customers.

• Serve as a trusted advisor by understanding customer business strategies and aligning long-term commercial value with organizational priorities.

Complex Commercial Negotiation & Value Selling

• Consistently achieve or exceed expansion, cross-sell, and account growth targets.

• Navigate enterprise legal, procurement, security, and compliance processes for complex $100K+ ACV expansion opportunities.

• Structure value-based commercial conversations that connect business outcomes to customer investment.

• Design innovative multi-year or consumption-based commercial agreements that maximize long-term customer value.

• Transform flat or at-risk renewal opportunities into significant enterprise expansion wins through strategic negotiation.

Enterprise-Grade Communication & Presentation

• Communicate confidently across executive presentations, virtual meetings, travel, written communications, and customer workshops.

• Lead complex commercial conversations while preserving trust and strengthening executive relationships during challenging negotiations.

• Deliver executive-ready messaging tailored to diverse audiences across enterprise organizations.

• Influence senior executives and key decision-makers through compelling business storytelling and strategic communication.

• Develop persuasive, customized business cases that secure executive sponsorship and investment from C-suite stakeholders.

Cross-Functional Orchestration & Internal Quarterbacking

• Partner seamlessly with Customer Success, Solutions Engineering, Product, and Professional Services to deliver successful customer outcomes.

• Collaborate closely with Customer Success to drive software adoption, value realization, and long-term customer success.

• Coordinate cross-functional teams to remove customer roadblocks and ensure enterprise initiatives execute successfully.

• Influence Product and Engineering roadmaps to support strategic customer requirements and expansion opportunities.

• Lead internal teams through complex, high-pressure customer situations while maintaining alignment and executive confidence.

Digital Infrastructure / Enterprise SaaS

• Manage enterprise customer relationships within complex B2B SaaS environments.

• Apply knowledge of enterprise software architectures and customer workflows to uncover expansion opportunities.

• Build credibility by understanding operational challenges across enterprise organizations.

• Leverage experience supporting digital infrastructure customers such as telecommunications, utilities, renewable energy, or adjacent industries.

• Translate industry expertise into consultative conversations that position Sitetracker as a strategic business partner.

This is more than just a management role, it’s your chance to shape how the world’s most innovative companies build the future. As the Manager of Forward Deployed Engineering, you won’t just oversee tasks; you’ll architect high-impact enhancements that drive growth and automate complex workflows across our product. You’ll join a collaborative, forward-thinking team that values innovation and gives you the autonomy to build real solutions with real impact. If you’re excited by clean code, creative problem-solving, and leading a team to leverage the full potential of the Salesforce platform, you’ll thrive here.   What You’ll Do

+ Has designed solution architecture for at least three enterprise-scale integration projects

+ Can evaluate multiple design options and justify architectural decisions

+ Has presented integration solution designs to customer stakeholders

+ Has designed solution architecture for at least three enterprise-scale integration projects

+ Can evaluate multiple design options and justify architectural decisions

+ Has presented integration solution designs to customer stakeholders

The Opportunity

This is a pivotal opportunity to drive the tactical execution of Post Sales operations, directly impacting our efficiency and customer experience. 

You will play a crucial role in configuring processes and generating insightful reports, becoming an indispensable asset to our customer-facing teams. This role offers the unique chance to shape operational excellence at the ground level, growing your expertise in system administration and data analysis while exploring the future of AI in operations.

What You’ll Do

In this early-career operations role, you will be at the forefront of executing essential system enhancements and resolving process issues that directly support our customer experience teams. Your day-to-day will involve hands-on adjustments to existing processes and systems, ensuring seamless operations for critical post-sales activities. 

You’ll proactively address access needs and implement minor yet impactful changes, acting as a vital support system that keeps our operations running smoothly and efficiently. This role emphasizes practical, tactical execution, allowing you to service our CX teams by making tangible improvements to their systems and workflows, ultimately streamlining their interactions and improving overall operational flow.

The Skills You’ll Have Technical Aptitude

• Leverage your experience with custom objects to optimize data structures within Salesforce.

• Design and configure impactful reports and dashboards to visualize key operational metrics.

• Develop and implement Salesforce Flows, triggers, and notifications to automate critical processes.

• Hold Salesforce Administrator and/or Developer certifications, demonstrating advanced platform expertise.

• Possess the ability to read and update APEX code for salesforce processes, extending platform functionality.

Priority & Process Management

• Effectively manage multiple concurrent requests for system enhancements and bug fixes, applying best practices.

• Proactively identify and overcome roadblocks to ensure timely resolution of operational needs.

• Demonstrate clear examples of vetting and prioritizing operational requests, ensuring alignment with business objectives.

• Own the end-to-end process for operational updates, from initial vetting and prioritization through configuration and enablement.

• Provide concrete examples of managing the entire lifecycle of operational enhancements and bug fixes, showcasing full ownership.

AI Curiosity & Entry-Level Automation Aptitude

• Utilize AI chat tools to inform troubleshooting strategies for platform issues.

• Apply AI-driven insights to guide basic system configuration requests effectively.

• Clearly articulate your process for integrating AI tools into your daily platform administration tasks.

• Demonstrate experience building AI-assisted automations or agents in a professional context.

• Thoroughly describe your process for generating and testing AI-driven troubleshooting and configuration recommendations.

Communication & Documentation (Internal/External)

• Exhibit strong communication skills, effectively conveying technical information to diverse audiences.

• Articulate clear processes for collaborating with stakeholders on operational requests and changes.

• Demonstrate a systematic approach to gaining consensus and approval for proposed system modifications.

• Define and implement strategies for clarifying requests through seamless collaboration with internal teams.

• Proactively manage internal stakeholders and meticulously maintain playbook updates for process consistency.

The Opportunity

Join Sitetracker as a Product Engineer and contribute to the future of enterprise software by harnessing cutting-edge AI. You’ll bring strong technical skills to deliver high-quality software solutions, leveraging AI to increase development velocity and throughput. This is a unique opportunity to apply legitimate AI for commercial use, combining established engineering practices with a pioneering spirit to deliver impactful solutions.

What You’ll Do

As a Product Engineer, you will contribute to the technical design and implementation of our groundbreaking new AI harness solution. You will own features and components end-to-end, moving beyond traditional SaaS paradigms to help build highly scalable, high-throughput AI infrastructure.

This is a polyglot role. You’ll need to understand product strategy, dig into user needs, and use that context to make smart decisions about what to build and how to build it.You’re expected to absorb the problem space, prioritize effectively, uphold a high standard of engineering, and ship solutions that move the product forward. This role calls for someone who can break down challenges into iterative solutions, keep stakeholders informed, and find ways to unblock themselves. You will collaborate across teams to deliver scoped work and contribute to solving problems that enhance efficiency across the Engineering organization.

The Skills You’ll Have

Technical Expertise & Implementation

• Take ownership of your features end-to-end, from implementation through testing and monitoring.
• Implement and deliver AI-driven product capabilities with guidance on architectural direction.
• Write clean, scalable, and efficient code for our core AI harness.
• Work with Large Language Models (LLMs) and other AI components, following established security practices.
• Contribute to the design of fault-tolerant systems that orchestrate multiple AI agents.

Quality & Customer Focus

• Develop an understanding of customer challenges and the value your team’s AI solutions bring.
• Write thorough tests, including strategies for non-deterministic AI outputs.
• Follow established data privacy guardrails in all AI systems you build.
• Contribute to automated evaluation pipelines that assess AI output quality.
• Identify opportunities to improve existing AI harness applications and surface them to the team.

Collaboration & Growth

• Actively participate in code reviews and knowledge-sharing with teammates.
• Seek and incorporate feedback to continuously improve your own craft.
• Contribute to engineering discussions and help the team reach sound technical decisions.
• Communicate cross-team dependencies early to keep projects on track.
• Adopt and champion emerging engineering standards for AI development.

Communication

• Clearly articulate your technical decisions and trade-offs.
• Collaborate effectively across Product and Engineering teams.
• Communicate AI concepts in accessible terms to both technical and non-technical audiences.
• Share knowledge about the AI harness with teammates and stakeholders.
• Contribute ideas to the product roadmap by staying current with emerging AI capabilities.

Our projects thrive on clear, well-documented requirements. As a dedicated Business Analyst, you’ll be instrumental in capturing customer needs, translating them into actionable documentation, and supporting testing to ensure successful adoption. This role is a critical enabler, eliminating bottlenecks for Solution Architects and directly shaping high-impact project outcomes.

What You’ll Do

You will specialize in the crucial discovery work currently performed by Solution Architects, owning the “what and why” behind project requirements. Collaborating closely, you’ll ensure seamless alignment with Solution Architects who define the “how,” and Project Managers who manage the “when and who.” Your strategic input will directly reduce dependency on Solution Architects, ensuring that customer needs are precisely captured and clearly articulated from inception through to delivery. You will guide critical requirements through their lifecycle, bridging the gap between business objectives and technical solutions, and fostering clear communication across all stakeholders to drive successful project delivery.

The Skills You’ll Have Discovery & Requirements Gathering

• You’ll independently run structured discovery sessions with business users to uncover key needs.

• You’ll consistently produce clear, comprehensive requirement specifications with minimal rework.

• You’ll use probing questions to surface unstated needs, pain points, and objectives, meticulously documenting decisions and rationale.

• You’ll facilitate workshops across diverse projects and stakeholder levels, from end users to leadership.

• You’ll anticipate gaps and conflicts during sessions, proactively reframing ambiguous scope in real-time.

Process Mapping and Documentation

• You’ll create clear process flows using swimlanes within the context of Salesforce project delivery.

• You’ll develop well-structured User Stories from business process flows, complete with clear acceptance criteria that guide design, build, and test scenarios.

• You’ll demonstrate a strong understanding of core Salesforce platform capabilities, standard features, and declarative functionality to prevent unnecessary rework or custom-build traps.

• You’ll design solutions-aware process flows, actively shaping optimal business processes, not just documenting existing ones.

• You’ll consistently steer requirements toward standard Salesforce features, proactively identifying scope requiring heavy customization and proposing alternatives early.

Collaboration with Delivery Team

• You’ll work alongside Solution Architects, developers, and Project Managers in structured Salesforce project delivery to align on requirements, solutions, and project constraints.
• You’ll proactively track open items, actively participate in development syncs, and flag requirement gaps identified during the build phase, driving them to closure.
• You’ll support system testing by meticulously mapping test cases back to user stories, ensuring delivered solutions align with requirements.
• You’ll proactively manage requirement-to-build traceability without needing to be prompted.
• You’ll reduce Solution Architect involvement by independently resolving ambiguity directly with the development team.

User Acceptance Testing

• You’ll prepare comprehensive UAT scenarios and test scripts based on user stories.
• You’ll expertly support customers during UAT, providing answers and capturing feedback effectively.
• You’ll document UAT outcomes and track issues with sufficient context for the development team.
• You’ll own UAT end-to-end, including facilitating sign-off with multiple stakeholders.
• You’ll design strategic UAT approaches for complex, multi-phase implementations.

The Opportunity

Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you’ll directly impact customer retention and growth by demonstrating tangible value and ROI. As someone that can speak fluent or business level French, you will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the French and Benelux region while experiencing constant growth challenges and opportunities.

What You’ll Do

As a Senior Customer Success Manager who speaks French, you will use your ability to conduct business discussions, negotiations, strategic conversations and be instrumental in driving customer value across the dynamic French and Benelux region, partnering with a diverse portfolio of Enterprise, Strategic, and Regional accounts. You will own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker’s business value. This includes skillfully navigating complex customer organizations to build deep rapport and trust with senior leadership, understanding their mission-critical milestones and strategic objectives. 

You will proactively assess and diagnose customer challenges, developing comprehensive mitigation plans to prevent churn and elevate the overall customer experience through seamless cross-functional collaboration. Furthermore, you will continuously reinforce and improve Customer Success processes, always seeking to go above and beyond in every interaction, both externally with clients and internally with our teams. You will serve as a vital conduit, ensuring our customers’ voices are heard and their evolving needs are met with innovative solutions.

The Skills You’ll Have Core Customer Success Manager skills:

• Manage a diverse portfolio of Enterprise, Strategic, and Regional accounts, applying high-touch engagement models and demonstrating adaptable ways of working.
• Create and execute impactful account and success plans, demonstrating a commitment to customer-focused initiatives.
• Drive the renewal of six-figure (mandatory) and ideally seven-figure contracts, showcasing your expertise in contract lifecycle management.
• Proactively map out your territory, anticipating issues and blockers independently to ensure smooth customer journeys.
• Pursue early and multi-year renewals autonomously, demonstrating a strong grasp of long-term account strategy.

Improving customer experience and satisfaction, including stakeholder management

• Fostered deep customer relationships through working in a ‘high-touch’ engagement model.
• Proven ability to engage effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences.
• Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions.
• Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction.
• Quickly builds and establishes strong, trusted relationships with Business Sponsors and Economic Buyers.

Demonstrating ‘Business Value Realisation’ (BVR), and contract value:

• Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives.
• Clearly articulate how you identified value, how it aligned to a customer’s overall business objectives, and how it was delivered and measured.
• Creates jointly-owned success plans with customers and validates business value with customer executives..
• Builds out Success Stories and collaborates with Marketing to publish these with clients, showcasing impact.
• Generates public endorsements from clients, serving as powerful advocates for Sitetracker’s solutions.

Technical Aptitude:

• Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations.
• Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs.
• Proficiency in modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks.
• Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes.

As a Senior Manager, Implementation, you’ll lead the India delivery organisation and play a critical role in scaling Sitetracker’s global implementation capabilities. You’ll hit the ground running and make an immediate impact by expanding high-performing technical teams, establishing operational rigour, and driving delivery excellence across configuration, QA, and data migration workstreams.

You’ll collaborate closely with international stakeholders to operationalise a seamless Follow-the-Sun delivery framework, ensuring continuous implementation progress and flawless global handoffs across AMER, EMEA, and APAC. By establishing scalable workflows and improving capacity planning, you will build systems that provide accurate operational visibility and predictable delivery outcomes.

You’ll act as a strategic leader across the organisation. Driving technical quality control, enforcing standardized implementation practices, and creating governance models that improve efficiency, reduce defects, and increase customer satisfaction. Your leadership will directly influence how Sitetracker scales delivery globally. You’ll also mentor and develop future leaders within the Delivery Center, building strong technical capabilities while fostering an empowering culture of accountability, transparency, operational maturity, and continuous improvement

The Skills You’ll Have:

Join our dynamic global team as a Senior Payroll Manager, a pivotal role offering full ownership of a multi-country payroll function with direct accountability to the CFO. This is a rare chance to not just manage, but to build and strategically transform our payroll operations, significantly reducing costs and mitigating risk as we scale. You’ll drive enterprise-level impact, shaping the future of our financial infrastructure and potentially growing a team.

As a Senior Product Designer, you will play a pivotal role in transforming how some of the world’s most critical infrastructure companies operate. The products you design will directly influence how complex projects are planned, deployed, and managed at scale.

We are investing heavily in our product design organisation and are looking for a senior individual contributor who thrives in high-growth, fast-moving environments. This role is ideal for someone who combines strategic thinking with a strong builder mentality — someone who is energised by ambiguity, stays close to the craft, and knows how to deliver high-impact outcomes. You will set the standard for modern product design at Sitetracker — hands-on, technically fluent, and deeply connected to customer outcomes.

You will be embedded in a scrum team — designing and delivering alongside Engineering on a day-to-day basis. You will own day-to-day product decisions for your feature area, mentor less experienced designers, and ship code to production. For someone who wants to build, ship, and elevate the craft around them, this is the role.

• Own Product Outcomes: Lead product decisions for your domain, balancing user needs, technical constraints, and business goals. Define priorities, measure success, and deliver high-quality solutions quickly.
• Understand Customers & the Market: Develop deep knowledge of customer workflows, industry trends, AI capabilities, and the competitive landscape to identify opportunities and inform product decisions.
• Solve Complex Problems: Investigate cross-functional challenges, identify root causes, collaborate with customers, and translate insights into impactful product improvements.
• Design End-to-End Experiences: Create intuitive, scalable experiences across web and mobile by designing user flows, interaction patterns, and system-level solutions.
• Build & Ship: Move beyond design mockups by leveraging AI-assisted development tools to prototype, build, validate, and ship production-ready experiences in close partnership with engineering.
• Design AI Experiences:  Shape intelligent workflows within Scout by designing AI interactions, decision logic, evaluation frameworks, and quality metrics that deliver measurable customer value.
• Validate & Measure: Test solutions through prototypes, usability studies, customer pilots, and analytics to ensure successful adoption and continuous improvement.
• Drive Adoption: Measure feature usage, customer impact, and business outcomes, iterating based on data and feedback to maximise product success.
• Mentor & Elevate: Coach designers, provide constructive feedback, improve team practices, and foster a collaborative, “build in public” culture.

The Opportunity

Join Sitetracker as a Senior Product Engineer and contribute to the future of enterprise software by harnessing cutting-edge AI. You’ll bring strong technical skills to deliver high-quality software solutions, leveraging AI to increase development velocity and throughput. This is a unique opportunity to apply legitimate AI for commercial use, combining established engineering practices with a pioneering spirit to deliver impactful solutions.

What You’ll Do

As a Senior Product Engineer, you will contribute to the technical design and implementation of our groundbreaking new AI harness solution. You will own features and components end-to-end, moving beyond traditional SaaS paradigms to help build highly scalable, high-throughput AI infrastructure.

This is a polyglot role. You’ll need to understand product strategy, dig into user needs, and use that context to make smart decisions about what to build and how to build it.You’re expected to absorb the problem space, prioritize effectively, uphold a high standard of engineering, and ship solutions that move the product forward. This role calls for someone who can break down challenges into iterative solutions, keep stakeholders informed, and find ways to unblock themselves. You will collaborate across teams to deliver scoped work and contribute to solving problems that enhance efficiency across the Engineering organization.

The Skills You’ll Have

Technical Expertise & Implementation

• Take ownership of your features end-to-end, from implementation through testing and monitoring.
• Implement and deliver AI-driven product capabilities with guidance on architectural direction.
• Write clean, scalable, and efficient code for our core AI harness.
• Work with Large Language Models (LLMs) and other AI components, following established security practices.
• Contribute to the design of fault-tolerant systems that orchestrate multiple AI agents.

Quality & Customer Focus

• Develop an understanding of customer challenges and the value your team’s AI solutions bring.
• Write thorough tests, including strategies for non-deterministic AI outputs.
• Follow established data privacy guardrails in all AI systems you build.
• Contribute to automated evaluation pipelines that assess AI output quality.
• Identify opportunities to improve existing AI harness applications and surface them to the team.

Collaboration & Growth

• Actively participate in code reviews and knowledge-sharing with teammates.
• Seek and incorporate feedback to continuously improve your own craft.
• Contribute to engineering discussions and help the team reach sound technical decisions.
• Communicate cross-team dependencies early to keep projects on track.
• Adopt and champion emerging engineering standards for AI development.

Communication

• Clearly articulate your technical decisions and trade-offs.
• Collaborate effectively across Product and Engineering teams.
• Communicate AI concepts in accessible terms to both technical and non-technical audiences.
• Share knowledge about the AI harness with teammates and stakeholders.
• Contribute ideas to the product roadmap by staying current with emerging AI capabilities.

• The ability to lead GTM planning and execution for Tier 1 energy initiatives and NPI priorities — owning the PMM side of launch coordination across product, sales, demand gen, and enablement — while adapting strategy and sequencing to the different market conditions and buyer maturity across EMEA, NORAM, and APAC without director-level involvement in execution.

• The ability to audit, maintain, and extend an existing global library of PMM content and collateral — identifying regional gaps, producing new assets across the full funnel, and ensuring that selling teams in all three regions always have current, vertically accurate materials that reflect the market conditions they’re actually operating in.

●   Build production backend services in one or more of Python (FastAPI or similar), Java, Node.js, or Go.

●   Ship production web interfaces in TypeScript and React; mobile app development (React Native or similar) is a plus.

●   Design REST APIs and data models across relational and NoSQL databases.

●  Own features end-to-end: implementation, testing, deployment, and monitoring.

● Build with LLM APIs (Anthropic, OpenAI): agentic workflows, tool/function calling, RAG pipelines, and prompt engineering. Production experience preferred; substantial personal or open-source projects considered.

●  Write evaluation pipelines and testing strategies for non-deterministic AI outputs.

●  Bonus: agent frameworks (LangChain, LangGraph, LlamaIndex, CrewAI), Model Context Protocol (MCP), LLMOps tooling (LangSmith, Langfuse), vector databases, or model serving (vLLM, GPU inference).

● Deploy and operate services on AWS with Docker, Kubernetes, and CI/CD (Scout runs on AWS).

● Instrument systems with observability and handle customer data securely in AI systems.

● Design fault-tolerant, scalable services that serve AI workloads reliably.

● Salesforce platform and Apex — Scout integrates with the Sitetracker Salesforce platform.

● Dig into user needs and use that context to decide what to build and how.

● Explain technical decisions and AI concepts clearly to technical and non-technical audiences.

● Break challenges into iterative solutions, keep stakeholders informed, and unblock myself.

The Opportunity

This is a critical, career-defining opportunity to bridge the strategic gap between executive business vision and flawless technical execution for our most valued enterprise clients. You will serve as the elite technical authority, defining the architectural blueprint (“the How”) that prevents unscalable, fragmented code and ensures every complex integration aligns perfectly with our customers’ Value Validation Plans (VVPs). Join a team that is the tip of the spear for a modernized engineering engine, tackling high-stakes architectural challenges alongside a centralized development team.

What You’ll Do

You will operate as a continuous “technical co-founder” for our largest enterprise accounts, driving architectural strategy post-go-live. Your expertise will be integral to FDE Agile Pods, where you’ll design intricate solutions that efficiently consume delivery time within FDE Tiers or ETS hours, without the administrative burden of SOW budgets or implementation timelines. This role moves beyond project-based configurations, empowering you to solve the most complex, high-stakes architectural challenges and shape the long-term technical health and success of our global partners. You will be instrumental in modernizing our engineering engine, working with an elite centralized development team to build enterprise-grade SaaS solutions that set new industry benchmarks.

The Skills You’ll Have

Enterprise Systems Architecture & Blueprinting

• Design robust programmatic integrations and custom workflows for complex enterprise challenges.

• Produce highly detailed Technical Design Documents (TDDs) that enable developers to achieve near-zero defect rates in UAT.

• Articulate complex API integrations end-to-end, showcasing your profound design expertise.

• Introduce and champion advanced, scalable design patterns (e.g., event-driven architecture, microservices) to elevate our technical baseline.

• Ensure every architectural blueprint aligns seamlessly with customer Value Validation Plans (VVPs) for long-term stability and impact.

• Ability to roll up your sleeves and quickly ramp up to the Sitetracker product and how it is being leveraged by customers you work with.

• Be comfortable working in an AI enabled team and environment using tools like Cursor, Claude for day to day tasks like building design documentation, requirement documentation, code etc

• Able to quickly translate general AI concepts to Scout – Sitetracker’s own AI platform and roll out Scout to customers to solve for their business needs

Strategic Technical Consultation (The “Challenger”)

• Partner with Technical Account Managers (TAMs) to strategically translate executive business ROI into robust technical blueprints.

• Confidently challenge inefficient or highly custom customer requests, advocating for scalable and maintainable solutions.

• Propose simpler, declarative workarounds that achieve identical business KPIs while drastically reducing delivery hours.

• Act as a trusted “Technical Co-Founder” to enterprise executives, influencing their long-term technical strategy and vision.

• Articulate the complex ROI of technical solutions, such as an API payload, to non-technical C-suite leaders with compelling clarity.

Platform Governance & Post-Go-Live Stability

• Enforce rigorous coding, integration, and configuration standards for uncompromising long-term platform health.

• Adhere strictly to CI/CD pipelines and actively participate in code reviews, ensuring the highest code quality and integrity.

• Manage complex, live enterprise environments without introducing regressions or accumulating technical debt.

• Proactively build global governance frameworks and automated QA testing gates to elevate platform stability at scale.

• Implement zero-defect release protocols to protect mission-critical production environments and ensure continuous uptime.

Agile Pod Execution & Developer Guidance

• Operate seamlessly within FDE Agile Pods, translating architectural epics into actionable development stories.

• Effectively hand off intricate technical designs to the centralized development pool, ensuring clear understanding and alignment.

• Proactively unblock developers during sprints, ensuring consistent velocity and swift problem resolution.

• Act as a trusted technical mentor, guiding and elevating the expertise of the development team within your pod.

• Refine intake and handoff processes, quantifiably increasing development team sprint velocity and overall output efficiency.

*This role operates in a hybrid model, with in-office collaboration at our Austin, Texas headquarters in the Wells Fargo Building, right in the heart of downtown. Office days: Tuesday, Wednesday, Thursdays

• Demonstrates strong evidence of success selling complex SaaS software solutions across mid-size, large and enterprise businesses, preferably having sold in the Telecom & Energy industries
• Can clearly walk through in detail how to navigate key enterprise SaaS software deals to a successful win and the role you play within that
• Won high-value SaaS deal ($300k + ARR) by navigating complex buying centres and influencing executive stakeholders
• Know when to engage the right partners based on the deal strategy
• Evidences defining and executing territory plans with a list of top accounts and can do this for Sitetracker’s 120 top accounts according to our go-to-market strategy.
• Executed flawlessly within a MEDDPICC or similar methodology, ensuring rigor and velocity across every deal cycle

• Strong approach to researching effectively, understands and aligns on how a target company aligns with the company value proposition, validates how the prospect generates revenue & identifies target stakeholders.
• Drives discussions around product and unique value proposition, knowing  the proof points, specifically how product ties to business outcomes
• Evidences understanding of building business cases & ROIs for prospects.  
• Executes using a consultative approach by gathering data & playing back the financial impact of the solution on the customer’s business and presents a commercial offer to a prospect tied directly to the business case justification.  
• Acting as a challenger and a trusted advisor by knowing the customer’s industry and business  

• Acting as if you are the CEO of your territory. Taking ownership of your actions and decisions, and working with speed and urgency to drive results.
• Strong ability in building and developing a quality and healthy (x5) pipeline and managing that pipeline of opportunities through the entire sales cycle to a successful win. 
• Working with and Leading a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex sales cycles and create alignment between the internal and customer teams
• Building for tomorrow by focusing on creating long-term, sustainable deals that have a lasting impact. 

The Opportunity

Sitetracker is seeking a highly strategic Technical Account Manager who fluently speaks both Spanish & Italian to deliver unparalleled guidance to our largest customers, driving pivotal outcomes across adoption, retention, and services growth. This is the first EMEA hire, the role blends strategic consulting, technical leadership, and customer transformation, offering significant autonomy and executive exposure as you shape success for our most strategic accounts and directly impact business growth.

What You’ll Do

As a fluent Spanish & Italian speaking TAM, you’ll operate as a critical strategic advisor, providing specialized guidance that empowers our largest and most complex customers to navigate intricate business and technology transformations. Historically evolving from a technical customer success function, this role is now intentionally focused on leveraging deep consulting expertise, technical leadership, change management acumen, and value realization capabilities. Your work will directly impact customer outcomes, enhance retention, uncover expansion opportunities, and drive long-term growth of our annualized services business by maximizing platform utilization and ensuring measurable business value realization.

The Skills You’ll Have Strategic Consulting & Value Leadership

• Influence customers toward optimal solutions, even when their initial direction may not lead to desired outcomes.
• Connect Sitetracker’s product capabilities directly to customer business goals and operational improvements.
• Facilitate complex decision-making processes across diverse stakeholder groups.
• Drive measurable customer outcomes and influence executive and operational stakeholders to change direction based on demonstrated business value, reducing risk or expanding opportunity.
• Proactively improve customer outcomes, adoption, and ROI through expert consulting and guidance.

Technical & Solution Leadership

• Explain fundamental architecture concepts, integration patterns, data flows, and platform considerations with confidence.
• Challenge technical recommendations and effectively facilitate technical decision-making processes.
• Articulate the crucial business implications of various technical decisions.
• Independently facilitate advanced solution design discussions, including integrations, data architecture, and platform scalability.
• Successfully guide customers through technically complex decisions, adeptly balancing both business and technical requirements.

Organizational Change & Adoption Leadership

• Support organizational change initiatives during critical technology implementations.
• Identify potential adoption risks and develop robust mitigation strategies.
• Understand the profound relationship between user adoption, platform usage, and overall business outcomes.
• Demonstrate a structured and repeatable approach to organizational change management.
• Coach executive sponsors and business leaders on effective strategies to drive organizational change within their teams.

Growth Mindset, Initiative & Continuous Improvement

• Identify and implement significant improvements without direct instruction.
• Proactively address potential risks or opportunities before they escalate.
• Take full ownership of outcomes, consistently following through without requiring significant oversight.
• Consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond your assigned responsibilities.
• Create new approaches, frameworks, or best practices that are successfully adopted by customers, teams, or the organization.

The Opportunity

Sitetracker is seeking a highly strategic Technical Account Manager who fluently speaks both Spanish & Italian to deliver unparalleled guidance to our largest customers, driving pivotal outcomes across adoption, retention, and services growth. This is the first EMEA hire, the role blends strategic consulting, technical leadership, and customer transformation, offering significant autonomy and executive exposure as you shape success for our most strategic accounts and directly impact business growth.

What You’ll Do

As a fluent Spanish & Italian speaking TAM, you’ll operate as a critical strategic advisor, providing specialized guidance that empowers our largest and most complex customers to navigate intricate business and technology transformations. Historically evolving from a technical customer success function, this role is now intentionally focused on leveraging deep consulting expertise, technical leadership, change management acumen, and value realization capabilities. Your work will directly impact customer outcomes, enhance retention, uncover expansion opportunities, and drive long-term growth of our annualized services business by maximizing platform utilization and ensuring measurable business value realization.

The Skills You’ll Have Strategic Consulting & Value Leadership

• Influence customers toward optimal solutions, even when their initial direction may not lead to desired outcomes.
• Connect Sitetracker’s product capabilities directly to customer business goals and operational improvements.
• Facilitate complex decision-making processes across diverse stakeholder groups.
• Drive measurable customer outcomes and influence executive and operational stakeholders to change direction based on demonstrated business value, reducing risk or expanding opportunity.
• Proactively improve customer outcomes, adoption, and ROI through expert consulting and guidance.

Technical & Solution Leadership

• Explain fundamental architecture concepts, integration patterns, data flows, and platform considerations with confidence.
• Challenge technical recommendations and effectively facilitate technical decision-making processes.
• Articulate the crucial business implications of various technical decisions.
• Independently facilitate advanced solution design discussions, including integrations, data architecture, and platform scalability.
• Successfully guide customers through technically complex decisions, adeptly balancing both business and technical requirements.

Organizational Change & Adoption Leadership

• Support organizational change initiatives during critical technology implementations.
• Identify potential adoption risks and develop robust mitigation strategies.
• Understand the profound relationship between user adoption, platform usage, and overall business outcomes.
• Demonstrate a structured and repeatable approach to organizational change management.
• Coach executive sponsors and business leaders on effective strategies to drive organizational change within their teams.

Growth Mindset, Initiative & Continuous Improvement

• Identify and implement significant improvements without direct instruction.
• Proactively address potential risks or opportunities before they escalate.
• Take full ownership of outcomes, consistently following through without requiring significant oversight.
• Consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond your assigned responsibilities.
• Create new approaches, frameworks, or best practices that are successfully adopted by customers, teams, or the organization.

The Opportunity

As a Senior Data Scientist on the Design team, you will play a pivotal role in transforming how some of the world’s most critical infrastructure companies operate. The experiences you shape for both humans and agents will directly influence how complex projects are planned, deployed, and managed at scale.

We are rethinking what excellent UX means in an agentic world. When the interface is a model, the quality of the experience is no longer carried primarily by pixels and flows — it is carried by behavior. What the agent retrieves, what it decides, what it says, when it refuses, and how reliably it does all of that across thousands of real situations. Those are measurement problems, experimentation problems, and evaluation problems. They are your problems.

This role is ideal for someone who combines statistical rigor with a strong builder mentality — someone energized by ambiguity, fluent in model behavior, and obsessed with what “good” actually means and how to prove it. You will set the standard for how agent experiences are designed, instrumented, and held to a quality bar at Sitetracker — hands-on, technically deep, and relentlessly connected to customer outcomes.

You will be embedded in a scrum team — designing, measuring, and delivering alongside Engineering and Design on a day-to-day basis. You will own day-to-day decisions for your experience area, mentor others on rigor and method, and ship to production. For someone who wants to build, measure, and elevate the craft around them, this is the role.

The Skills You’ll Have Act with Agency

• Thrive in fast-moving environments and deliver high-impact outcomes at pace

• Independently identify ambiguous challenges and take ownership of driving them to resolution

• Champion new ideas, influence stakeholders, and rally support around strategic initiatives

• Identify workflows where AI tools and emerging technologies accelerate delivery, and make building the default way you work

Measurement, Experimentation, and Evaluation

• Define what “good” means for an agentic experience and turn it into metrics, evals, and datasets that hold up under scrutiny

• Design and analyze experiments — A/B tests, holdouts, shadow runs — with correct sizing, clean reads, and honest conclusions

• Build offline and online evaluation systems for LLM behavior across correctness, grounding, safety, tone, and latency

• Apply statistical and ML fluency to real, messy production behavior — distinguishing signal from noise and root cause from symptom

Agentic UX and Behavior Design

• Turn complex enterprise workflows into agent experiences people can actually use without training

• Design context architecture, decision paths, and communication patterns, and reason about how they shape behavior across the full input distribution

• Work directly with customers — running pilots, mining usage, and iterating based on how they actually behave, including customers with complex needs or in delicate situations

• Make tradeoff decisions across user needs, agent behavior, technical constraints, and business goals, and connect those decisions to commercial outcomes

Competitive & Market Awareness

• Maintain running awareness of the competitive landscape across multiple verticals

• Identify gaps and opportunities and produce analysis that connects to product and behavior decisions

• Track market trends, adjacent products, and emerging tools, connecting what’s happening in the market to what Sitetracker should be doing

• Regularly contribute to competition and industry Slack channels with substantive observations