Subprocessors List

Effective: September 15, 2020

To support delivery of our Services, Sitetracker may engage and use data processors with access to certain Customer Data (each, a “Subprocessor“). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Master Subscription and Services Agreement or superseding written agreement between Customer and Sitetracker (the “Agreement“).

Infrastructure Subprocessors

Sitetracker may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with the delivery of our Services:

Entity NameSubprocessing ActivitiesEntity Country
Salesforce, IncCloud Service ProviderUnited States
Amazon Web ServicesCloud Service ProviderUnited States

Other Subprocessors

Sitetracker may use the following Subprocessors to perform other Service related functions:

Entity NameSubprocessing ActivitiesEntity Country
SendGrid (Twilio, Inc.)Cloud Service ProviderUnited States
Gainsight, Inc.Customer Success ServicesUnited States
Google LLCEmail and Document StorageUnited States
Mixpanel, Inc.Product AnalyticsUnited States
PagerDuty, Inc.Incident Response ServicesUnited States
Slack Technologies, Inc.Business Communication ServicesUnited States
Splash (One Clipboard, Inc.)Event Marketing ServicesUnited States
Zoom MeetingsCloud-Based Video ConferencingUnited States
Ask Nicely LimitedCustomer Success ServicesUnited States
Typeform S.L.Customer Surveys          Spain

Sitetracker Affiliates

Depending on the geographic location of a Customer or their Authorized Users, and the nature of the Services provided, Sitetracker may also engage its affiliate, Sitetracker UK Limited, to deliver some or all of the Services provided to a Customer.

Updates

As our business evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.