Sitetracker uses certain Sub-processors, whether third parties or subsidiaries of Sitetracker (as described below), who process Personal Data on behalf of Sitetracker and in connection with Sitetracker’s provision of the Services to its Customers. This page provides important information about the identity, location and role of each Sub-processor. Terms used on this page but not defined have the meaning set forth in the Master Subscription and Services Agreement or superseding written agreement between Customer and Sitetracker (the “Agreement”).

Depending upon a Customer’s use of the Services, e.g. geographical location of the Customer, not all listed Sub-Processors will be needed to deliver the Services. Sub-processors receive, store, structure, categorize, analyze, handle, process and send Personal Data, as applicable and only to the extent necessary for the provision of the Services in accordance with the Agreement. The Sub-processors Process Personal Data until the earlier of (i) the completion of the Processing provided by such Sub-processor, or (ii) the duration of the Agreement, subject to the terms of the Agreement, schedules attached thereto, and the applicable documentation.

Customers shall provide appropriate contact details to Sitetracker in order to receive notice of new Sub-processors.

Infrastructure Subprocessors

Sitetracker may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with the delivery of our Services:

Entity NameSubprocessing ActivitiesEntity Country
Salesforce, IncCloud Service ProviderUnited States

Other Subprocessors

Sitetracker may use the following Subprocessors to perform other Service related functions:

Entity NameSubprocessing ActivitiesEntity Country
Twilio, Inc.Cloud-Based Email Delivery and SMS
Notification Services		United States
Gainsight, Inc.Customer Success ServicesUnited States
Google LLCCloud Service ProviderUnited States
PagerDuty, Inc.Email and Document StorageUnited States
ProductBoard, IncCustomer Feedback RepositoryUnited States
Thought Industries, Inc.Customer Certifications, Training,
and Help Documentation		United States
Stripe, Inc.Optional – Cloud-Based Payment
Processing Services		United States

Sitetracker Affiliates

Depending on the geographic location of the Customer or their Authorized Users, and the nature of the Services provided, Sitetracker may also engage its affiliate, Sitetracker UK Limited, to deliver some or all of the Services provided to a Customer.

Updates

As our business evolves, the Sub-processors we engage may also change. We will endeavor to provide the Customer with notice of any new Sub-processors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.