What Makes Sitetracker the Better Choice?
Critical infrastructure companies and teams that face rapid deployment use Sitetracker’s unparalleled functionality for measurable results like:
ServiceNow and Jira: IT-Centric Workflow Solutions
ServiceNow and Jira promise to transform work through process-driven and workflow-focused principles. From backlog management and custom development to help desk ticketing and IT asset management, each solution adapts to a business’s needs — as long as there’s time and resources to build from the ground up.
ServiceNow’s robust IT service and operations management platform is a true PaaS (platform-as-a-service) that serves multiple business formats across various niches and industries. Its highly customizable functionality provides low-code tools simple enough for business stakeholders, yet powerful enough for seasoned developers who need to solve problems using custom workflows, automation, and large data sets.
Meanwhile, Jira’s Agile- and Scrum-friendly IT project management and issue-tracking capabilities serve the needs of software development teams headed by Scrum Masters and Product Owners who want to be involved in defining requirements and managing the backlog. This makes it perfect for feature development and teams that thrive with the kind of sprint-focused organization that Kanban boards support.
Sitetracker: Purpose-Built for Critical Infrastructure Projects
But, not all work is created equal — and a construction project manager or operations director working on telecommunications, utilities, or clean energy projects regularly faces the unique challenges of deploying and maintaining critical infrastructure with many moving parts, the need for 360-degree visibility, and complex, distributed and multi-stakeholder projects and assets.
Serving the needs of field technicians, construction supervisors, asset managers, and engineering ops team leads directly calls for more focused features and a software solution where “flexible” doesn’t become unmanageable.
As a global leader in asset lifecycle management software, Sitetracker is changing the way critical infrastructure companies monitor every aspect of their operations—from planning and funding to managing project personnel and finances to capturing and sharing real-time data. Purpose-built for digital infrastructure, clean energy, EV charging, and utility companies, Sitetracker integrates project and asset management, field operations, and reporting and analytics into a one-stop, total solution developed just for critical response and on-site teams like yours.
Choosing the Right Platform is Important
ServiceNow and Jira offer a range of features for IT service management and software development project management, respectively. This makes them great for:
- Large enterprises that need comprehensive IT service management and workflow automation
- Software development teams that require agile project management and issue tracking
- Organizations looking to streamline their IT operations and digital workflows
- Companies that need flexible task management and collaboration tools for software projects
But, as the complexity of physical infrastructure deployments increases, these tools may become less effective — particularly for meeting the unique needs of sectors like:
- Digital Infrastructure: 5G rollouts, fiber construction, tower operations
- Energy: EV charging networks, solar, storage and wind farm deployments
- Utilities: Smart grid implementations, renewable energy projects
Sitetracker’s built-in best practices, workflows, and templates for deployment and infrastructure projects reduce implementation time and increase ROI. Across the globe, Sitetracker powers $150 billion worth of projects and assets.
The Sitetracker Difference
Sitetracker stands out in the critical infrastructure asset lifecycle management space with several key advantages:
Comprehensive Project Lifecycle Management
Sitetracker offers end-to-end project management capabilities tailored for infrastructure projects, from initial planning and budgeting to execution, tracking, and reporting. While ServiceNow provides robust IT project management and Jira excels in software development project tracking, they can lack the industry-specific depth that Sitetracker offers for large-scale infrastructure projects.
Industry-Specific Workflows and Templates
Sitetracker offers out-of-the-box (OOTB) industry-specific workflows and templates tailored to the needs of telecom operators, including capital planning, GIS integrations, production tracking, and permitting processes. ServiceNow, while strong in IT workflows, lacks these specific telecom-centric capabilities, and Jira’s workflow customization may rely heavily on third-party plugins that aren’t optimized for telecom deployment projects.
Purpose-Built for Telecom Infrastructure Deployment
Sitetracker is specifically designed to manage high-volume, repeatable infrastructure deployments, making it ideal for telecom and fiber projects that require extensive planning, permitting, and production tracking. In contrast, ServiceNow and Jira are more generalized platforms that may need significant customization to fit deployment operations. Jira is primarily focused on software development, while ServiceNow excels in service operations and IT service management but may lack the built-in workflows needed for telecom deployments.
Scalability and Future-Proofing
Built on the Salesforce platform, Sitetracker offers enterprise-grade security, scalability, and extensibility designed for infrastructure projects. As your business grows and evolves, Sitetracker grows with you, ensuring a long-term solution for your deployment needs. While ServiceNow and Jira are scalable platforms, they may require additional integrations or custom development to handle the complex requirements of large-scale infrastructure projects as your business expands.
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Capability Comparison
|
ServiceNow
|
Jira
|
Sitetracker
|
|---|---|---|---|
Solution Focus |
|||
| Industry FocusSpecialized solutions for digital infrastructure, utilities, and energy projects |
Limited
|
No Capability
|
Full Capability
|
| Planning & DevelopmentManage workflows for site acquisition, finances, and permitting in one place. |
No Capability
|
No Capability
|
Full Capability
|
| Construction ManagementCentralize visibility and track progress against forecasts from design to procurement, construction, and commissioning. |
No Capability
|
No Capability
|
Full Capability
|
| Operations & MaintenanceEnable efficient planned maintenance and swiftly resolve service tickets with tools for dispatching field resources, job tracking, and mobile updates. |
Limited
|
No Capability
|
Full Capability
|
| Asset ManagementOptimize asset health with centralized management of maintenance, site records, and contracts, complemented by tools for automation and collaboration. |
Limited
|
No Capability
|
Full Capability
|
Project Management |
|||
| Project scheduling and execution:Comprehensive project lifecycle management with industry-specific best practices |
Limited
|
Limited
|
Full Capability
|
| Project templates:Standardized, reusable project templates tailored to infrastructure deployments |
Limited
|
Limited
|
Full Capability
|
| Programs:Strategic grouping and management of related projects |
Limited
|
Limited
|
Full Capability
|
| Trackers:Spreadsheet-like view for managing multiple projects from a single screen |
Limited
|
Limited
|
Full Capability
|
| Ad-hoc tasks:Seamless integration of unplanned activities within project workflows |
Full Capability
|
Full Capability
|
Full Capability
|
| Production tracking:Real-time measurement of construction progress against plans and budgets |
No Capability
|
No Capability
|
Full Capability
|
| Out-of-the-box functionality:Extensive pre-configured, industry-specific features ready for immediate use |
Limited
|
Limited
|
Full Capability
|
Site and Asset Management |
|||
| Site management:Comprehensive mobile solution with online/offline capabilities, geofencing, and photo capture |
No Capability
|
No Capability
|
Full Capability
|
| Asset Management:Full asset lifecycle tracking from receipt to maintenance |
Full Capability
|
No Capability
|
Full Capability
|
| Segments:Management of linear assets (e.g., fiber) with A and Z sites |
No Capability
|
No Capability
|
Full Capability
|
Work Management and Field Service |
|||
| Job management:Create, track, and complete jobs with configurable templates and resource-matching |
Full Capability
|
No Capability
|
Full Capability
|
| Job schedule:AI-driven scheduling based on resource capacity, skills, and availability |
Full Capability
|
No Capability
|
Full Capability
|
| Punch lists:Comprehensive checklists for project finalization and quality control |
Limited
|
Limited
|
Full Capability
|
| Ticket management:Create, assign, escalate, and closeout tickets in one place |
Full Capability
|
Full Capability
|
Full Capability
|
Mobile Capabilities |
|||
| Field service management:Comprehensive mobile solution with online/offline capabilities, geofencing, and photo capture |
Full Capability
|
No Capability
|
Full Capability
|
| Forms:Dynamic, configurable mobile forms for capturing vital field information |
Full Capability
|
No Capability
|
Full Capability
|
| Mobile asset management:Barcode scanning and real-time inventory updates via mobile |
Full Capability
|
No Capability
|
Full Capability
|
| Mobile approvals and workflows:Execute complex workflows and approvals directly from mobile devices |
Full Capability
|
Full Capability
|
Full Capability
|
Financial Management |
|||
| Project financials and expenses:Comprehensive finance and budgeting capabilities integrated with projects |
Limited
|
No Capability
|
Full Capability
|
| Capital planning:Establish and manage funding sources for programs and capital requests |
Limited
|
No Capability
|
Full Capability
|
| Lease management:Manage critical lease information and forecast key metrics |
No Capability
|
No Capability
|
Full Capability
|
| Timetracker:Integrated time tracking for accurate timesheet management |
Full Capability
|
Full Capability
|
Full Capability
|
Workflow and Collaboration |
|||
| Project compliance:Manage and track contractor submittals for project compliance |
Limited
|
Limited
|
Full Capability
|
| Issue tracking:Log and track formal issue resolution between design and construction teams |
Full Capability
|
Full Capability
|
Full Capability
|
| Change request tracking:Submit and manage project modifications with impact analysis |
Limited
|
Limited
|
Full Capability
|
| Approval workflows:Define and manage complex approval processes with entry/exit criteria |
Full Capability
|
Full Capability
|
Full Capability
|
| Incident tracking:Track health and safety incidents with corrective action management |
Limited
|
No Capability
|
Full Capability
|
Reporting and Analytics |
|||
| Custom reporting:Comprehensive reporting with customizable dashboards |
Full Capability
|
Full Capability
|
Full Capability
|
| Business intelligence:Advanced business intelligence and predictive analytics |
Limited
|
Limited
|
Full Capability
|
Integration and Scalability |
|||
| Cross-platform integration:Built on Salesforce with open APIs and easy-to-integrate with middleware; extensive experience integrating with over 55+ across BI, CRM, ERP, GIS |
Full Capability
|
Full Capability
|
Full Capability
|
| Platform scalability:Built on Salesforce platform for enterprise-grade security and scalability |
No Capability
|
No Capability
|
Full Capability
|
| Long-term scalability:Future-proofed platform designed to grow with your business, reducing the need for system changes |
Limited
|
Limited
|
Full Capability
|
|
No Capability
Full Capability
|
Return on Investment
When choosing an asset lifecycle management solution, it’s important to go beyond the upfront costs and consider the total cost of ownership (TCO) over time.
Sitetracker delivers substantial ROI benefits for companies managing large-scale infrastructure projects, reducing both customization and long-term operational costs.
With its out-of-the-box industry-specific functionality, Sitetracker minimizes the need for third-party development, leading to faster time-to-value and immediate productivity gains. This results in cost savings, improved operational efficiency, and increased revenue for high-growth infrastructure companies.
- Reduced customization costs due to out-of-the-box industry functionality
- Decreased time-to-value through rapid implementation, reducing delays.
- Improved operational efficiency, leading to significant cost savings and increased revenue.
- Scalability that can eliminate the need for costly system changes or custom development as your business grows.
By choosing Sitetracker, companies benefit from a solution designed for scalability, dropping the need for costly system changes or extended custom development as your business grows. Sitetracker’s rapid implementation and robust industry-specific workflows support a higher ROI, positioning it as the long-term solution for infrastructure management.
Implementation and Support
At Sitetracker, we pride ourselves on being a true catalyst for your critical infrastructure company’s digital transformation journey. Our implementation process gets you up and running quickly while also ensuring workflows are tailored to your specific needs.
Unlike ServiceNow and Jira, which may require significant customization for infrastructure projects, we provide:
- Dedicated implementation teams with industry expertise
- Comprehensive training and change management support
- Ongoing customer success management
- Regular check-ins and optimization reviews
- Access to our vibrant user community for best practice sharing
Our commitment to customer success extends beyond implementation. We provide ongoing support and resources to provide long-term value from your investment.
While ServiceNow offers strong support for IT services and Jira for software development processes, Sitetracker’s industry-specific expertise and tailored implementation services deliver reliable results for infrastructure deployment projects.
Taking the step to digitally transform your operations is a major leap forward for your organization. By choosing Sitetracker, you’re not just selecting a tool based on use cases—you’re partnering with an industry leader who understands the unique challenges of asset lifecycle management and is committed to your long-term success.
Frequently Asked Questions
Sitetracker is a powerful alternative to ServiceNow and Jira, offering comprehensive asset lifecycle management for infrastructure projects. While ServiceNow excels in IT service management, and Jira serves software development project management, Sitetracker’s robust, sector-specific features enable end-to-end project and asset lifecycle management that distributed critical infrastructure projects in telecommunications, utilities, and energy can profit from.
The main difference lies in their focus areas. Sitetracker is purpose-built for managing infrastructure deployment projects, ServiceNow specializes in IT service management and operations workflows, and Jira is designed for software development and agile project management. Sitetracker excels in handling high-volume projects, asset management, and comprehensive reporting specific to infrastructure deployments built on the robust Salesforce platform.
Sitetracker mobilizes complex infrastructure deployment projects in industries such as telecommunications, utilities, clean energy, and EV charging. It’s particularly effective for organizations looking to streamline their project management, improve visibility across their portfolio, and optimize resource allocation for large-scale deployments. ServiceNow is better suited for IT service management, ticketing, and enterprise workflow automation, while Jira is ideal for software development teams and agile project management.
Sitetracker offers a more comprehensive and industry-specific approach to asset lifecycle management, covering the entire project lifecycle from program planning to project execution, and operations and maintenance. While ServiceNow provides strong IT service management and workflow automation features, it lacks the industry-specific depth that Sitetracker offers for infrastructure deployments. Software development projects thrive with Jira, but other types of teams will need significant customization to match Sitetracker’s out-of-the-box functionality for infrastructure deployments.
Yes, Sitetracker is specifically designed to excel at managing large-scale, high-volume infrastructure projects. Our platform’s ability to handle repeatable projects at scale, combined with powerful analytics and resource optimization tools tailored for infrastructure deployments, makes it particularly well-suited for managing complex, multi-site deployments more effectively than ServiceNow’s IT-centric approach or Jira’s software development-focused system.
Comparisons are based on general features and functionality, and individual experiences may vary.