Karrierechancen

The Skills You’ll Have:

• Accounting Foundations
• Book accurate and timely journal entries aligned with U.S. and Indian GAAP
• Reconcile all types of balance sheet accounts using Excel
• Identify discrepancies and correct them independently using accounting best practices
• Provide detailed variance analysis with root cause identification
• Ensure compliance across ledgers through disciplined reporting
• Improve general ledger processes for scalability and efficiency


• Excel Proficiency
• Use advanced Excel formulas to manage reconciliations and allocations
• Extract and clean data from systems like Netsuite, Salesforce, Concur, and Bill.com
• Create and maintain reporting models to support the month-end close
• Automate manual processes with Excel tools
• Analyse trends and provide actionable insights based on data


• Accuracy & Timeliness
• Deliver all reconciliations and reporting on time with high precision
• Meet month-end close deadlines consistently
• Support leadership with reliable data for decision-making
• Balance speed and attention to detail under tight timelines
• Continuously improve the quality and structure of reporting deliverables


• Independent Problem-Solving
• Spot issues within accounts and act without waiting for direction
• Troubleshoot and resolve account discrepancies end-to-end
• Propose workflow changes that eliminate recurring issues
• Elevate team efficiency through proactive improvements
• Demonstrate ownership and leadership in cross-functional settings

Within 90 Days, You’ll:

• Take ownership of the U.S. and India general ledgers
• Complete your first month-end close independently
• Build accurate account reconciliations across all account types
• Deliver your first set of variance analyses to senior leadership

Within 180 Days, You’ll:

• Streamline reconciliation workflows to cut manual steps by 25%
• Design and execute a process for variance analysis reporting
• Identify and correct recurring data discrepancies in ledger systems
• Recommend improvements to internal controls or reporting flows

Within 365 Days, You’ll:

• Become the go-to expert for GL accuracy and compliance
• Lead initiatives that increase close speed without sacrificing quality
• Deliver quarterly reporting packages for leadership decision-making
• Prepare audit deliverables

The Skill Set:

• Effectively lead discussions and design activities with team members and partners
• Effectively manage multiple projects and negotiate competing priorities with product and engineering peers
• Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity
• Articulate design decisions effectively
• Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira
• Work with various design systems and languages
• Have a strong eye for aesthetics
• Apply basic understanding of User Research methodologies
• Apply experience with information architecture, requirements synthesis, and new product explorations
• Work with a distributed North American team

Within 60 Days, You’ll:

• Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
• Start formulating user and customer personas for your space
• Design and iterate on ideas with product managers and stakeholders
• Lead brainstorming and early feature discovery sessions with your product and engineering peers
• Create final designs, and test them with internal and/or external users
• Stay involved in the development of a feature from conceptualization to code-complete
• Complete your own audit of you product area and identify areas of improvement
• Familiarize yourself with Salesforce Lightning Design System

Within 180 Days, You’ll:

• Conduct usability testing and research sessions with your product peer
• Become a trusted partner for your product peer, and our customers
• Build relationships within our company and with our customers
• Be able to articulate the value Sitetracker provides our customers and across various market segments
• Collaborate on improving our design and product processes
• Ship a new product to all of our customers
• Contribute to our young design system

Within 365 Days, You’ll:

• Become the most vocal advocate for our customers in your product segment
• Document best practices and educate your team, and the company as to what they are
• Drive efficiencies in the team by understanding the business needs and engineering constraints
• Define design standards you’ve implemented in your product area to help scale our designs
• Drive the product roadmap by actively participating in every phase of the product development cycle
• Understand application of new technologies to support business processes and overall user experience

The Skills You’ll Have:

• Communication:-
• Fluency in English is mandatory; additional fluency in a second language especially in Spanish, French, German, Italian, or Dutch is highly advantageous.
• Have built a strong relationship with Vendor Side: Translators, Localisation Project Managers, Account Managers
• Have built a strong relationships with Internal stakeholders: Engineering, Design, QA, Marketing, Customer Success, Implementation and Sales across different global time zones.


• Localisation Process:-
• Establishes and maintains consistent terminology and stylistic guidelines to ensure accurate and brand-aligned translations.
• Selects, onboards, and manages external translation vendors, ensuring quality, adherence to timelines, and cost-effectiveness.
• Oversees the entire localisation lifecycle, from project initiation and scope definition to task assignment, scheduling, and tracking.
• Collaborates with stakeholders to establish efficient workflows that meet the needs of all parties involved.
• Working with different stakeholders to ensure that the technical adaptation of the product to the different markets is covered in all the design and development stages.


• Localisation quality assurance benchmarking and handling:-
• Establishing measurable quality metrics (e.g., error rates, fluency, terminology consistency, style adherence, cultural appropriateness).
• Setting target benchmarks for these metrics based on project requirements, industry best practices, or internal expectations.
• Details the QA workflows used (e.g., linguistic reviews, functional testing, UI testing in localised environments).Describing how to integrate QA into the overall localisation project lifecycle.
• Identifies, documents, and categorises linguistic and functional errors.
• Track and manage the resolution of quality issues as well as reporting on quality metrics and benchmarking results.
• Analyse QA data to identify trends and areas for improvement.
• Provide quality feedback to vendors and managing vendor performance based on QA results.


• Technical Aptitude:-
• Will be able to evidence using at least one TMS (e.g., Lokalise, Trados, memoQ, Smartling, Phrase, etc.) for efficient translation workflows, project tracking, terminology management, and leveraging features like translation memory and machine translation. 
• Demonstrating ability to use Jira (or similar tools) for bug reporting, task management within the localisation process, workflow automation, and communication with development and other teams.
• Will have used various file formats that are used in localisation (e.g., STF, JSON, CSV, XLIFF) and the ability to handle them effectively.
• Will demonstrate understanding of software development lifecycles, content management systems, and the technical aspects of adapting digital products for different locales.

Within 90 Days, You’ll:

• Achieve certification in the Sitetracker platform, demonstrating a deep understanding of its capabilities and integration points.
• Establish relationships with key internal stakeholders, including teams in engineering, design, marketing, and sales to understand their localisation needs and priorities.
• Gain proficiency in our Translation Management System, Lokalise, and become familiar with other essential tools used in our localisation processes.
• Initiate and lead at least two major localisation projects, applying best practices and insights gained from your initial training and stakeholder discussions.
• Have a thorough grasp of Sitetracker’s localisation standards and provides support to stakeholders for their effective implementation.
• Conduct an initial review of ongoing localisation efforts to identify and document areas for improvement, setting the stage for process optimisations in the coming months.

Within 180 Day’s, You’ll:

• Successfully manage and oversee the execution and monitoring phases of multiple localisation projects across different stakeholders, ensuring they remain within budget and on schedule. Provide detailed reports on the progress and any deviations to stakeholders.
• Further strengthen and solidify relationships across key departments including Engineering, Product, Marketing, Sales. Coordinate regular feedback sessions to ensure the localisation efforts meet each department’s needs and expectations.
• Implement at least one significant improvement in the localisation process, directly addressing the pain points and inefficiencies identified during your initial 90 days. Document the changes made and measure the impact on project efficiency.
• Strengthen relationships with existing vendors, ensuring they meet Sitetracker’s standards of quality and efficiency. Negotiate improvements or changes as needed and collaborate with the Localisation Manager to establish a regular review process for continuous assessment.

Within 365 Day’s, You’ll:

• Successfully completed several key localisation projects, demonstrating measurable improvements in efficiency and quality. Demonstrate full mastery of our Translation Management System and workflow, suggesting and possibly implementing innovative uses or enhancements that significantly benefit project outcomes.
• Deliver training sessions on localisation best practices to internal teams.
• Address and resolve any gaps or deficiencies in localisation efforts identified during the first 90 days. Establish clear metrics for improvement and achieve these targets to enhance overall localisation efficiency.
• Establish yourself as a key representative and advocate for localisation within Sitetracker. Actively promote and demonstrate the company’s commitment to adapting and customising solutions to meet the diverse needs of international markets.

• Strategic Knowledge Framework: Design, launch, and continuously evolve a comprehensive product knowledge framework that ensures our internal teams are not just informed, but fully empowered with deep understanding of our product features, benefits, and diverse use cases. 
• Platform Tool Mastery & Evolution: Maintain and optimize the tools and processes essential for keeping our platform knowledge current, highly functional, and perfectly aligned with product evolution. 
• Content & Narrative Leadership: Oversee the creation of all product-related content, from in-depth admin guides and FAQs to concise product cut sheets and essential release notes. You’ll be the ultimate arbiter of accuracy, consistency, and strategic messaging across all channels. 
• Cross-Functional Communication & Alignment: Architect and facilitate highly effective internal communication strategies that keep all departments seamlessly aligned with product developments and critical updates. 
• Empowering Go-to-Market Teams: Partner directly with sales, marketing, and customer support to significantly enhance their product understanding and elevate their communication prowess, transforming them into product champions. 
• Driving Business Impact through Knowledge: Champion product enablement from product management, bridging engineering, sales, and marketing teams to align product knowledge strategies directly with overarching business goals. 
• Feedback-Driven Evolution: Establish robust mechanisms to proactively gather feedback from diverse stakeholders, meticulously incorporating these insights to continuously refine and elevate our product knowledge materials and strategies. 
• End-to-End Program Ownership: Independently own and flawlessly deliver all required documentation, training materials, and enablement components for an entire Program Increment (PI), from conception to completion. 
• Deep R&D Partnership: Cultivate and maintain strong, collaborative relationships with each assigned development team, proactively embedding yourself in their processes to anticipate and address enablement needs before they arise.

The Skills You’ll Have:

• Product Expertise & Systems Analysis:
• Understand complex software products (like Sitetracker and Salesforce), analyze system functionalities, and translate technical intricacies into actionable insights.
• Be the “undisputed expert” on assigned product modules and understanding business implications, including how  it functions and how it’s used to identify enablement opportunities and solve adoption challenges.


• Strategic Enablement & Adoption Ownership:
• Be a proactive leader who doesn’t just create content but designs and executes comprehensive enablement strategies. 
• Own product proficiency, driving adoption outcomes, and delivering measurable improvements in usage. 
• Design solutions for knowledge transfer and actively overcoming adoption barriers.


• Analytical & Problem-Solving Acumen:
• Quickly understand complex features and user behavior, identify root causes of adoption barriers
• Have the ability to analyze current processes for gaps and proactively lead initiatives


• Exceptional Cross-Functional Collaboration & Communication:
• Build  strong, collaborative partnerships across R&D, Sales, Marketing, and Support.
• Lead effective communication with development teams to gather requirements and with business stakeholders to drive understanding and adoption


• Autonomous Execution & Data-Driven Decision Making:
• Be highly self-managed, taking full ownership of initiatives and driving them to successful outcomes. 
• Use metrics to understand content efficacy and adoption rates, constantly seeking improvements, indicating a data-driven approach to their work.

Within 90 Days, You’ll:

• Achieve “Sitetracker Certified” status through our comprehensive certification program.
• Rapidly immerse yourself as a Sitetracker product expert, actively participating in training, exhaustively reviewing help content, and exploring every module within Sitetracker.
• Begin shadowing customer implementations to cultivate deep empathy and understanding of our customers’ journeys, proactively identifying critical documentation and enablement gaps to optimize onboarding.
• Forge strong relationships across Engineering, Product, Marketing, Solution Delivery, and EDU teams, proactively identifying content gaps and workflow improvement opportunities.

Within 180 Days, You’ll:

• Become the undisputed subject matter expert for all new features and enhancements delivered by your assigned tech stack.
• Lead the complete overhaul and strategic rewrite of our existing Knowledge Management documentation into a cutting-edge wiki-style format, integrating your suggested improvements, voice, and style.
• Become Salesforce Admin Certified
• Develop and rigorously apply a hierarchical document tagging system that dramatically streamlines the end-user experience for searching and consuming resources.
• Continuously deliver impactful new documentation and enablement materials that directly support the successful launch of new features and service packs.
• Efficiently manage and prioritize incoming requests from stakeholders for new documentation and updates, ensuring timely and effective delivery.

Within 365 Days, You’ll:

• Proactively monitor and report on the adoption of technical documentation, leveraging data insights to drive continuous content improvements.
• Report on the measurable efficacy of your enablement efforts, consistently receiving high ratings and positive feedback on all engagements with internal stakeholders.
• Successfully deliver a high-impact, public-facing product enablement session, showcasing your expertise and leadership.
• Identify and articulate additional resources needed to strategically grow our documentation and enablement practice, scaling your successful efforts across the organization.

The Skillset

• Product Expertise & Quality Ownership: You have a deep understanding of complex software products (like Sitetracker and Salesforce), analyzing system functionalities and translating technical details into clear actions. You’ll become the expert on assigned product modules, understanding both the technical and business implications to enable users, solve adoption challenges, and collaborate with product, design, and engineering to define quality strategies and build essential tests for a truly high-quality product.
• User-Centered Resource Development: You’re skilled at persona analysis, understanding diverse user needs to customize scripts and resources based on how different personas interact with the platform. You’ll develop user-centered product and feature resources that resonate.
• Technical Accuracy & Balanced Detail: You have a keen eye for technical accuracy, producing resources that delve into granular workflow and feature details. You intuitively know what level of detail is required to provide a complete picture without overwhelming the end-user.
• Exceptional Cross-Functional Collaboration & Communication: You’ll build strong partnerships across R&D, Sales, Marketing, and Support. Your effective communication skills will be crucial for gathering requirements from development teams and driving understanding and adoption with business stakeholders, ensuring cohesive enablement and empowering go-to-market teams.

Within 90 Days, You’ll:

• Forge strong relationships with your assigned Dev team and across Engineering, Product, Marketing, Solution Delivery, and EDU teams, identifying content gaps and workflow improvement opportunities. 
• Research your tech stack and recreate/test workflows within a test org.
• Work with your team to write release notes, tech docs and demo scripts for related sprints.
• Deliver internal enablement for new features and enhancements developed by your team.
• Achieve “Sitetracker Certified” status and rapidly immerse yourself as a Sitetracker product expert.

Within 180 Days, You’ll:

• Demonstrate agency and authority by deciding when to hold a release and when to sign off with known issues.
• Understand customer usage patterns and form opinions and strategies based on this understanding to drive product quality.
• Become the undisputed subject matter expert for all new features and enhancements delivered by your assigned tech stack.
• Independently deliver all the expected resources, including: release notes, tech docs, scripts, tests and enablement.

Within 365 Days, You’ll:

• Demonstrate the business value generated by the software and advocate for it throughout the development and testing phases.
• Proactively monitor and report on the adoption of technical documentation, leveraging data insights to drive continuous content improvements.
• Report on the measurable efficacy of your enablement efforts, consistently receiving high ratings and positive feedback.
• Become Salesforce Admin Certified.
• Successfully deliver a high-impact, public-facing product enablement session, showcasing your expertise and leadership.

The Skills You’ll Have:

• Resource Planning & Skills Management
• Maintain and update resource allocation recommendations for project  schedules and assignments.
• Coordinate assignments of project delivery teams with upcoming projects and skills required.
• Facilitate and coordinate resource planning across regions
• Monitor utilisation targets and flag resource conflicts.
• Coordination of Partner resources


• Project Creation and Tracking
• Set up new projects in our project management/ERP system accurately and on time.
• Maintain project records, budgets, and billing milestones.
• Support Implementation Managers with project data accuracy.


• Billing & Finance Support:
• Basic knowledge of time-tracking and expense reconciliation.
• Collect, validate, and prepare Implementation Time & Materials billing & subscription overages information supplied to finance for invoicing.
• Reconcile time entries and expenses.
• Support Finance to ensure timely, accurate invoicing.


• Process Support & Reporting
• Follow standard operating procedures for project creation, billing, and resource planning.
• Help identify process gaps and propose improvements.
• Produce scheduled reports on resource utilisation, project status, and billing.


• Technology:
• Comfort with Google Sheets and Microsoft Excel for tracking and reporting.
• Proficiency with Salesforce (Opportunities, Reports, Dashboards) and/or Certinia (FinancialForce) is a plus


• Professional Qualities:
• Strong organisational skills and the ability to manage multiple tasks at once.
• Collaborative, with excellent communication skills to work across the Delivery, Finance, and Operations teams.
• Analytical mindset with a focus on accuracy and process improvement.

Within 90 Days, You’ll:

• Complete onboarding and systems training.
• Learn internal processes for project setup, billing, and resource planning.
• Accurately create new projects in the system with supervision.
• Begin supporting time-entry validation and data cleanup.
• Transition into facilitating the Monthly Subscription overages process

Within 180 Days, You’ll:

• Independently manage project creation requests, monitor resource allocations, and resolve conflicts with high accuracy.
• Support monthly T&M billing cycles and subscription overages processes, ensuring data is accurate and delivered on time.
• Produce standard resource and billing reports and serve as the primary point of contact for related questions.
• Demonstrate ownership of assigned operational workflows and consistently maintain minimal errors.
• Proactively suggest and assist in implementing process improvements to enhance efficiency and accuracy.

Within 365 Days, You’ll:

• Execute end-to-end project setup, resource planning, skills tracking/management, and billing processes with accuracy and accountability.
• Plan project resources effectively based on team skills and ensure nothing falls through the cracks by being reliable and responsive.
• Develop and enhance reporting outputs, providing actionable insights that support data-driven leadership decisions.
• Drive data quality and process automation by identifying issues and recommending scalable improvements; demonstrate confidence using Salesforce, Certinia, and other internal systems.
• Partner with the Operations Manager on strategic initiatives, represent the Operations team in cross-functional projects, and support process redesigns, tool upgrades, or system integrations.

The Skill Set

• Make outbound calls and send outbound emails to build interest in Sitetraker products and generate  leads for the sales team
• Be comfortable to work in US time zones
• Have a minimum of 5-6 years of experience as a Business Development Representative targeting the US.
• History of lead generation or sales development. 
• A self-starter with a proven track record of success and tenacity.
• Excellent communication, qualification, and objection-handling skills.
• Positive and energetic phone presence, excellent listening, and strong written communication skills.
• Team player who is truly passionate about software and technology.
• Innate hunger, self-motivation, and work ethic.

Within 60 Days, You’ll:

• Build on your knowledge of Sitetracker by working closely with the Sales Development team.
• Research prospective clients and acquire high-level contacts leveraging third-party databases and social networking sites.
• Prospect, educate, qualify, and develop sales ready leads and opportunities from lead generation activities and outbound cold calling into targeted accounts.
• Interact with prospects via telephone and email to uncover pain points, identify opportunities and generate interest.

Within 180 Days, You’ll:

• Perfect your knowledge of Sitetracker by becoming Sitetracker certified.
• Have formed a strong working relationship with the enterprise sales team and the individual Account Executives you will be supporting.
• You’re fully ramped and maintaining a healthy pipeline.
• Have sourced at least one deal that has closed at the company.

Within 365 Days, You’ll:

• Continue to learn the nuances of enterprise sales.
• Understand the various approaches and complexities to enterprise sales.
• Use your experience and success to help mentor other Sales Development Representatives

The Skill Set:

• Be willing to support customers in APAC (Singapore to Australia and in between) as well as EMEA
• You’ll have Salesforce certifications and a passion for Salesforce
• You’ll have successfully led Salesforce cloud implementations or implemented a product built on Salesforce for customers
• You’ll be fully accustomed to leading implementations with enterprise-level customers from kick-off to go-live 
• Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
• Identify areas of implementation process improvements based on latest Sitetracker product features
• Utilize your strong understanding of database principles to create efficient solutions
• Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
• Learn new tools and software and leverage them to develop a thoughtful, analytical insights
• Perform analysis on customer data and build reports/dashboards based on customer specifications
• Configure/develop Salesforce in a client facing environment is preferred

Within 60 days, You’ll:

• Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
• Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
• Lead a small business or corporate level implementation supported by an experienced implementation lead
• Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
• Review large customer data set with no assistance/help from teammates
• Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships

Within 180 days, You’ll:

• Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
• Be able to independently lead a corporate level implementation
• Appropriately communicate the right message to customers
• Raise issues to the internal team when an issue appears

Within 365 days, You’ll:

• Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
• Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
• Be able to lead an enterprise level implementation without support
• Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers

The Skill Set:

• Be willing to support customers in APAC (Singapore to Australia and in between)
• You’ll have Salesforce certifications and a passion for Salesforce
• You’ll have successfully led Salesforce cloud implementations or implemented a product built on Salesforce for customers
• You’ll be fully accustomed to leading implementations with enterprise-level customers from kick-off to go-live 
• Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
• Identify areas of implementation process improvements based on latest Sitetracker product features
• Utilize your strong understanding of database principles to create efficient solutions
• Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
• Learn new tools and software and leverage them to develop a thoughtful, analytical insights
• Perform analysis on customer data and build reports/dashboards based on customer specifications
• Configure/develop Salesforce in a client facing environment is preferred

Within 60 days, You’ll:

• Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
• Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
• Lead a small business or corporate level implementation supported by an experienced implementation lead
• Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
• Review large customer data set with no assistance/help from teammates
• Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships

Within 180 days, You’ll:

• Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
• Be able to independently lead a corporate level implementation
• Appropriately communicate the right message to customers
• Raise issues to the internal team when an issue appears

Within 365 days, You’ll:

• Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
• Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
• Be able to lead an enterprise level implementation without support
• Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers

What You’ll Do

• As a Staff Salesforce Engineer and Tech Lead, you’ll drive the technical roadmap, pushing the boundaries of what’s possible on the Force.com platform and influencing the broader ecosystem. You’ll be a leader and a mentor, empowering your team to build highly scalable and maintainable solutions that directly translate into significant customer value and product innovation. From influencing architecture to elevating engineering practices, your work will be pivotal in accelerating our growth and solidifying our position as industry leaders.

Here’s how you’ll make an impact:

• Drive Technical Vision & Architecture: You’ll lead the technical vision for your domain, designing and implementing complex, scalable solutions on Force.com while considering their impact and integration with React Native and Spark components. You’ll ensure solutions are secure, performant, and maintainable.
• Champion Code Quality & Best Practices: You’ll establish, champion, and rigorously enforce coding standards, design patterns, and best practices across Salesforce development, including comprehensive testing strategies for non-functional requirements like performance and security.
• Elevate Team Technical Proficiency: You’ll act as a force multiplier for your team, actively mentoring senior engineers through hands-on guidance (e.g., pair programming, debugging), facilitating knowledge-sharing sessions, and defining personalised development plans to foster continuous growth.
• Proactively Manage Technical Debt: You’ll continuously identify, prioritise, and lead initiatives to address technical debt, ensuring the codebase remains robust, adaptable, and a foundation for future innovation.
• Bridge Technical & Business Outcomes: You’ll collaborate extensively with Product Managers, Product Quality Leads, and Designers to deeply understand business and commercial outcomes, providing constructive technical input for prioritisation, capacity planning, and strategic discovery.
• Lead Complex Problem Resolution: You’ll serve as the primary escalation point for intricate technical challenges, guiding root cause analysis for incidents, and continuously monitoring system health to identify and address potential issues proactively.
• Foster Agile Clarity: You’ll embrace ambiguity in the initial development stages, leading by example in generating asynchronous content, such as technical design documents (TDDs), data models, and proof-of-concepts (POCs), to gather continuous feedback and refine designs iteratively.

The Skills You’ll Have

• I can drive the technical vision and architectural design for a specific domain, ensuring alignment with overarching architectural principles across Salesforce and React Native components.
• I can design and implement robust, scalable solutions leveraging deep expertise in Apex, SOQL, SOSL, Lightning Web Components (LWC), and Aura, with a strong focus on security, performance, and maintainability.
• I can proactively identify and address technical debt and architectural bottlenecks, proposing and executing strategic action plans to improve codebase health and overall system adaptability.
• I can establish, champion, and rigorously enforce coding standards, design patterns, and best practices relevant to Salesforce and general platform development, including comprehensive testing strategies for non-functional requirements.I can lead and mentor technical teams, providing direct hands-on guidance, facilitating knowledge transfer, and fostering an environment of efficient collaboration, continuous improvement, and knowledge sharing.
• I can effectively collaborate with Product Managers and Designers to understand business outcomes, provide accurate effort estimations, challenge priorities, and ensure technical feasibility.
• I can develop comprehensive technical design documents, API documentation, and user stories, clearly articulating complex technical concepts to both technical and non-technical stakeholders.
• I can champion and implement continuous integration/continuous delivery (CI/CD) pipelines and Source-Driven Development practices to streamline our development lifecycle and optimise deployment efficiency.

What You’ll Achieve in Your First Year

• Within 90 Days, You’ll:
• Become an expert in the functionality and codebase of several core Salesforce product modules, understanding execution flow, design patterns, and their integration points within the broader tech stack.
• Complete your development plan, fully ramping up on our technology stack, established design patterns, and Sitetracker’s overarching architectural principles.
• Build strong relationships with your Scrum team members, key local and international stakeholders, and relevant Product and Design counterparts.
• Deliver initial enhancements and bug fixes, demonstrating quick impact and adherence to established code quality standards.
• Actively participate in code reviews, providing constructive feedback that enhances team proficiency and aligns with defined standards.

Within 180 Days, You’ll:

• Successfully architect, build, and ship large, impactful modules and features, demonstrating adherence to scalability, performance, and maintainability requirements.
• Serve as a primary technical expert for key modules and features, actively leading architectural and design discussions during requirement and design sessions.
• Proactively identify technical debt and architectural bottlenecks within your domain, and propose and initiate strategic action plans to address them.
• Lead the team in conducting thorough root cause analyses of incidents and implementing preventative measures to mitigate recurrence.
• Collaborate effectively with Product Managers to provide technical input for prioritisation discussions and capacity planning for upcoming Program Increments.

Within 365 Days, You’ll:

• Successfully drove a major product initiative from concept to launch, showcasing seamless collaboration with Product Managers, Product Designers, and US-based counterparts, resulting in measurable customer adoption and business value.
• Demonstrably elevate your scrum team’s technical capabilities, actively mentoring senior engineers and introducing modern best practices that lead to improved velocity, code quality, and a reduction in post-release bugs.
• Measurably improve codebase health and scalability within your domain by successfully refactoring or re-architecting a critical component of the platform, resulting in tangible improvements like enhanced system performance, better developer productivity, or reduced maintenance overhead.
• Drive significant efficiencies within the team by championing process, coding standard improvements, and advocating for new technologies that enhance overall development effectiveness.
• Develop strong industry expertise in the sectors we serve, using this knowledge to inform and improve the software you develop, and serve as a primary subject matter expert for other teams in various areas of the application.

Key Responsibilities:

• Engage directly with customers to gather, analyze, and document business and functional requirements.
• Facilitate discovery sessions and requirements workshops with stakeholders at various levels.
• Create detailed process documentation, including workflows, use cases, user stories, and data mappings.
• Translate customer needs into clearly defined specifications for configuration or development within Sitetracker’s platform.
• Collaborate with Solution Architects and Project Managers to ensure timely and accurate solution delivery.
• Provide input and guidance on best practices based on industry knowledge and Sitetracker platform expertise.
• Support User Acceptance Testing (UAT) by defining test cases, validating results, and managing feedback loops.
• Serve as a trusted advisor to clients, ensuring that the Sitetracker solution aligns with business goals and drives value.
• Participate in continuous improvement efforts for internal processes and methodologies.

Qualifications:

• 3+ years of experience as a Business Analyst or similar role, preferably in a SaaS or technology consulting environment.
• Experience working on enterprise software implementations or digital transformation projects.
• Strong process mapping and documentation skills.
• Proficient at conducting stakeholder interviews and facilitating workshops.
• Excellent communication, facilitation, and stakeholder management skills.
• Familiarity with project management methodologies (Agile, Scrum, or Waterfall).
• Ability to balance multiple priorities and work effectively in a fast-paced, customer-focused environment.
• Experience in industries such as telecommunications, utilities, construction, or infrastructure is a plus.

Within 90 Days you Will:

• Complete Sitetracker’s onboarding program and become familiar with our platform, tools, and methodology.
• Shadow customer discovery and implementation sessions to gain exposure to customer-facing projects.
• Build foundational knowledge of Sitetracker’s key verticals (e.g., telecom, utilities, energy) and common use cases.
• Begin supporting senior Business Analysts and Project Managers with documentation and research tasks.
• Independently lead requirements gathering sessions with customers under the guidance of a Project Manager.
• Document and model customer business processes, identifying gaps and opportunities for improvement.
• Begin to own specific work streams within a customer implementation, including documentation, testing, and stakeholder communication.
• Deliver value to your first customer project with measurable impact (e.g., completed deliverables, feedback from stakeholders).

Within 180 Days you Will:

• Fully own the Business Analyst role on at least one active customer implementation project.
• Be recognized by both internal teams and clients as a reliable partner and process expert.
• Recommend best practices for process optimization and solution configuration based on prior customer engagements.
• Begin mentoring newer team members or assisting with onboarding efforts.

Within 360 Days you Will:

• Serve as a strategic advisor to multiple customers across implementations or post-go-live engagements.
• Consistently deliver high-quality business analysis and documentation that enables scalable solution delivery.
• Contribute to internal process improvements, knowledge base development, or team enablement initiatives.
• Be on track for expanded responsibilities, such as leading complex implementations, cross-functional initiatives, or mentoring junior analysts.

The Skill Set:

• Effectively lead discussions and design activities with team members and partners
• Effectively manage multiple projects and negotiate competing priorities with product and engineering peers
• Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity
• Articulate design decisions effectively
• Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira
• Work with various design systems and languages
• Have a strong eye for aesthetics
• Apply basic understanding of User Research methodologies
• Apply experience with information architecture, requirements synthesis, and new product explorations
• Work with a distributed North American team

Within 60 Days, You’ll:

• Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
• Start formulating user and customer personas for your space
• Design and iterate on ideas with product managers and stakeholders
• Lead brainstorming and early feature discovery sessions with your product and engineering peers
• Create final designs, and test them with internal and/or external users
• Stay involved in the development of a feature from conceptualization to code-complete
• Complete your own audit of you product area and identify areas of improvement
• Familiarize yourself with Salesforce Lightning Design System

Within 180 Days, You’ll:

• Conduct usability testing and research sessions with your product peer
• Become a trusted partner for your product peer, and our customers
• Build relationships within our company and with our customers
• Be able to articulate the value Sitetracker provides our customers and across various market segments
• Collaborate on improving our design and product processes
• Ship a new product to all of our customers
• Contribute to our young design system

Within 365 Days, You’ll:

• Become the most vocal advocate for our customers in your product segment
• Document best practices and educate your team, and the company as to what they are
• Drive efficiencies in the team by understanding the business needs and engineering constraints
• Define design standards you’ve implemented in your product area to help scale our designs
• Drive the product roadmap by actively participating in every phase of the product development cycle
• Understand application of new technologies to support business processes and overall user experience

The Skill Set:

• Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
• Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
• Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
• Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
• Leverage knowledge of Salesforce limits to work around blockers
• Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
• Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
• Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
• Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
• Ability to estimate effort towards building a solution and balance polish and speed effectively
• Ability to work directly with customers to understand use cases and collect feedback
• Utilize computer science fundamentals and background
• Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
• Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
• Adapt a pixel-perfect mockup into a functioning solution
• Write modular, reusable, and scalable code

Within 60 Days, You’ll:

• Become an expert in the functionality and codebase of several modules across the Sitetracker product
• Complete your Development Plan and be fully ramped on our technology stack and established design patterns
• Be a consulted contributor as part of one of our delivery teams
• Deliver several enhancements and bug fixes
• Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
• Begin working with other senior developers to architect solutions for our customers
• Know the development best practices and begin to help junior developers with questions about development practices
• Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
• Work with your manager to learn our deployment process

Within 180 Days, You’ll:

• Have built and shipped large modules
• Serve as a technical expert for modules and features built during requirement and design sessions
• Collaborate with external teams to debug issues raised by customers
• Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
• Use your expertise to identify technical debt and deliver an action plan to resolve it
• Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
• Architect End-to-End Solutions
• Written clean, scalable code with solutions that results in features adopted and loved by customers
• Serve as subject matter export to other teams for features that you have developed

Within 365 Days, You’ll:

• Mentor junior and mid-level developers on development practices
• Drive efficiencies in the team by being an advocate for process/coding standard improvement
• Define standards for new technologies
• Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
• Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
• Develop strong industry expertise in the industries we serve to better inform the software you develop
• Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
• Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love

The Skill Set

• Strong understanding of object-oriented programming and design principles.
• Effective communication skills and ability to collaborate in a team environment.
• Familiarity with Salesforce Platform, including Apex programming and Lightning Web Components development (experience is a plus but not mandatory).
• Salesforce certifications (e.g., Platform Developer I, Lightning Web Component Specialist) are desirable but not mandatory.
• Ability to apply knowledge of modern JavaScript and unit testing frameworks (LWC, React) into the Salesforce domainKnowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (GitHub, Bitbucket, etc.)
• Ability or Interest to lead a delivery team, including training sessions, stand-ups, mentoring, and providing issue resolution
• Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
• Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
• Ability to estimate effort towards building a solution and balance polish and speed effectively
• Utilize computer science fundamentals and background
• Focus rigidly on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as BDD or TDDServe as a member of an agile team and be able to take part in all of the associated processes and cadencesAdapt a pixel-perfect mockup into a functioning solution
• Write modular, reusable, and scalable code

Within 60 Days,You’ll

• Salesforce Platform Fundamentals:
• Understand the Salesforce platform architecture and terminology (CRUD operations, object relationships, data model).
• Learn the Salesforce declarative development tools (Process Builder, Workflow Rules, Validation Rules, Triggers, Formula Fields).
• Master Lightning Web Components (LWC) for building modern user interfaces.
• Be familiar with the Apex programming language (syntax, object-oriented concepts, data types, control flow).
• Understand the Salesforce user interface (UI) development tools (Lightning App Builder, Aura Components).


• Data & Integration:
• Learn about Salesforce data management concepts (Objects, Fields, Relationships, Data Types).
• Understand the concept of security and data access in Salesforce.
• Gain basic knowledge of Salesforce integration tools (SOAP API, REST API, Apex Data Loader).


• Development & Deployment:
• Learn how to use Salesforce Developer Tools (IDE, Developer Console, Scratch Orgs).
• Understand the Salesforce deployment process (Sandboxes, Change Sets, Releases).


• Testing & Debugging:
• Learn how to write unit tests for JavaScript, Apex classes and triggers.
• Understand the importance of code coverage and how to achieve it.
• Be familiar with basic debugging techniques in Apex and LWC.


• Salesforce Ecosystem:
• Understand the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
• Learn about the Salesforce AppExchange and how to find and install apps.
• Be familiar with the Salesforce community and resources (Trailhead, forums, documentation).


• Apex Programming:
• Leverage your Java programming skills to develop and maintain robust Apex code within the Salesforce Platform.
• Collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient Apex solutions.


• Complete your Development
• Plan to be fully ramped on our technology stack and establish design patterns
• Be a consulted contributor as part of one of our delivery teams
• Deliver several enhancements and bug fixes
• Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionalityBegin working with other senior developers to architect solutions for our customers
• Know the development best practices and begin to help junior developers with questions about development practices
• Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
• Work with your manager to learn our deployment process


• Continuous Learning:
• Stay updated on the latest Salesforce technologies, tools, and best practices. Actively participate in training programs and certifications to enhance your skills on the Salesforce Platform.

Within 180 Days, You’ll

• Become an expert in the functionality and codebase of several modules across the Sitetracker product
• Have built and shipped large modules
• Serve as a technical expert for modules and features built during the requirement and design sessionsCollaborate with external teams to debug issues raised by customers.
• Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
• Use your expertise to identify technical debt and deliver an action plan to resolve it.
• Take part in customer meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non-technical wayArchitect End-to-End Solutions.
• Written clean, scalable code with solutions that result in features adopted and loved by customers
• Serve as subject matter export to other teams for features that you have developed

Within 365 Days, You’ll

• Mentor junior and mid-level developers on development practices
• Drive efficiencies in the team by being an advocate for process/coding standard improvement
• Define standards for new technologies
• Generically develop large-scale modules so that we can extend and enhance the Sitetracker offering
• Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
• Develop strong industry expertise in the industries we serve to better inform the software you develop
• Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
• Have established strong bonds with your team members that ensure efficient completion and building of features that our customers love

The Skills You’ll Have:

• Strategic Project Management
• Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in global regions (ANZ & Asia) using both agile and waterfall methodologies.
• Able to dedicate and manage your time to deliver projects across different time zones (+1 IST to +5 IST)
• Expert in aligning project execution with strategic goals—turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch.
• Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery.
• Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting—delivering insight-driven updates and recommendations to C-level stakeholders.
• Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences.
• Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities.


• Stakeholder & Relationship Management
• Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences.
• Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement.
• Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams.
• Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships.
• Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset.


• Technical Aptitude & Operational Rigor
• Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration—enabling confident collaboration with engineers, architects, and product teams.
• Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery.
• Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions.
• Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting.


• Process Optimization
• Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience.
• Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes.
• Balances global standardization with regional or legal customizations—tailoring rollout approaches based on each country’s change-readiness level.
• Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects.
• Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time.

Within 90 Days, You’ll:

• Establish a comprehensive understanding of the Sitetracker’s operational, technical, and customer’s landscape to align software implementation goals with business priorities.
• Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects.
• Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success.
• Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics.
• Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timeline

Within 180 Days, You’ll:

• Successfully launch and complete at least one full implementation, demonstrating measurable value and scalability.
• Optimize implementation processes by introducing standardization in each step of the project development life-cycle.
• Drive a data-driven feedback loop across teams to continuously refine implementation efficiency, user engagement, and team performance.
• Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances.
• Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offs

Within 365 Days, You’ll:

• Lead the successful end-to-end implementation for at least 3 projects  across all planned regions,  including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement.
• Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions.
• Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions.
• Serve as strategic advisor to executives, influencing roadmap decisions and new business initiatives using insights from analytics, retrospectives, and post-mortems.
• Create a repeatable regional rollout playbook, including process maps, stakeholder engagement plans, risk escalation models, and change-readiness matrices tailored by country.

The Skills You’ll Have:

• Technical Aptitude:
• Configure modules and implement automation using Salesforce flows. Develop and implement approval processes, validation rules, and reports. 
• Perform data migration using Data Loader and advanced Excel (VLOOKUP, Pivot tables).
• Understand custom metadata types and managed packages. 


• Communication & Collaboration:
• Strong verbal and written communication skills.
• Ability to engage with customers and internal teams throughout project delivery. 


• Work Management:
• Manage multiple tasks with attention to detail in a fast-paced environment.
• Consistently deliver quality outcomes under tight deadlines. 


• Preferred Certifications:
• Salesforce Certified Administrator (or ability to achieve in 6 months). Sitetracker Certification post-training.

Within 90 Days, You’ll:

• Achieve 85% utilisation, ensuring billable efficiency and customer satisfaction 
• Translate customer business requirements into detailed technical specifications. 
• Assist in system architecture design for scalable solutions.

Within 180 Days, You’ll:

• Train others on how to use and configure the Sitetracker product. 
• Concurrently manage configuration tasks across multiple projects. 
• Lead customer meetings, ensuring adherence to deadlines and deliverables.

Within 365 Days, You’ll:

• Lead small to medium-sized implementations end-to-end, from solution design and requirements gathering to training and go-live. 
• Train new specialists on Sitetracker implementation methodologies and technical concepts. 
• Make critical implementation decisions autonomously

What You’ll Do

• As a Staff Engineer and Tech Lead, you’ll drive the technical roadmap, pushing the boundaries of what’s possible on the existing platform and influencing the broader ecosystem. You’ll be a leader and a mentor, empowering your team to build highly scalable and maintainable solutions that directly translate into significant customer value and product innovation. From influencing architecture to elevating engineering practices, your work will be pivotal in accelerating our growth and solidifying our position as industry leaders.

Here’s how you’ll make an impact:

• Drive Technical Vision & Architecture: You’ll lead the technical vision for your domain, designing and implementing complex, scalable solutions in the existing platform while considering their impact and integration with Mobile and other micro-services. You’ll ensure solutions are secure, performant, and maintainable.
• Champion Code Quality & Best Practices: You’ll establish, champion, and rigorously enforce coding standards, design patterns, and best practices across software development, including comprehensive testing strategies for non-functional requirements like performance and security.
• Elevate Team Technical Proficiency: You’ll act as a force multiplier for your team, actively mentoring other engineers through hands-on guidance (e.g., pair programming, debugging), facilitating knowledge-sharing sessions, and defining personalised development plans to foster continuous growth.
• Proactively Manage Technical Debt: You’ll continuously identify, prioritise, and lead initiatives to address technical debt, ensuring the codebase remains robust, adaptable, and a foundation for future innovation.
• Bridge Technical & Business Outcomes: You’ll collaborate extensively with Product Managers, Product Quality Leads, and Designers to deeply understand business and commercial outcomes, providing constructive technical input for prioritisation, capacity planning, and strategic discovery.
• Lead Complex Problem Resolution: You’ll serve as the primary escalation point for intricate technical challenges, guiding root cause analysis for incidents, and continuously monitoring system health to identify and address potential issues proactively.
• Foster Agile Clarity: You’ll embrace ambiguity in initial development stages, leading by example in generating asynchronous content like technical design documents (TDDs), data models, and POCs to gather continuous feedback and refine designs iteratively.

The Skills You’ll Have

• You will drive a specific domain’s technical vision and architectural design, ensuring alignment with overarching architectural principles across various technology stacks.
• You will not be attached to any particular technology, and do not shy away from learning new technologies to solve problems. 
• Ready to embrace Salesforce and expand your expertise, you’ll leverage your background in open-source cloud technologies and industry best practices to innovate and improve our product. 
• You will design and implement robust, scalable solutions, leveraging deep expertise in agile programming, SOLID principles and  Design patterns. Your focus will also be on security, performance, and maintainability.
• You will proactively identify and address technical debt and architectural bottlenecks, proposing and executing strategic action plans to improve codebase health and overall system adaptability.
• You will establish, champion, and rigorously enforce coding standards, design patterns, and best practices for the software development, including comprehensive testing strategies for non-functional requirements.
• You will lead and mentor technical teams, providing direct hands-on guidance, facilitating knowledge transfer, and fostering an environment of efficient collaboration, continuous improvement, and knowledge sharing.You will effectively collaborate with Product Managers and Designers to understand business outcomes, provide accurate effort estimations, challenge priorities, and ensure technical feasibility.
• You will develop comprehensive technical design documents, API documentation, and user stories, clearly articulating complex technical concepts to both technical and non-technical stakeholders.
• You will champion and implement continuous integration/continuous delivery (CI/CD) pipelines and Source-Driven Development practices to streamline our development lifecycle and optimise deployment efficiency.

What You’ll Achieve in Your First Year

• Within 90 Days, You’ll:
• Become an expert in the functionality and codebase of several core product modules, understanding execution flow, design patterns and their integration points within the broader tech stack.
• Acquire knowledge on Salesforce to the extent that you can start building solutions independently while applying your full-stack open-source experience to make it better.
• Complete your development plan, fully ramping up on our technology stack, established design patterns, and Sitetracker’s overarching architectural principles.
• Build strong relationships with your scrum team members, key local and international stakeholders, and relevant Product and Design counterparts.
• Deliver initial enhancements and bug fixes, demonstrating quick impact and adherence to established code quality standards.
• Actively participate in code reviews, providing constructive feedback that enhances team proficiency and aligns with defined standards.

Within 180 Days, You’ll:

• Successfully architect, build, and ship large, impactful modules and features, demonstrating adherence to scalability, performance, and maintainability requirements.
• Serve as a primary technical expert for key modules and features, actively leading architectural and design discussions during requirement and design sessions.
• Proactively identify technical debt and architectural bottlenecks within your domain, and propose and initiate strategic action plans to address them.
• Lead the team in conducting thorough root cause analyses for incidents and implementing preventative measures to mitigate recurrence.
• Collaborate effectively with Product Managers to provide technical input for prioritisation discussions and capacity planning for upcoming Program Increments.

Within 365 Days, You’ll:

• Successfully drove a major product initiative from concept to launch, showcasing seamless collaboration with Product Managers, Product Designers, and US-based counterparts, resulting in measurable customer adoption and business value.
• Demonstrably elevate your scrum team’s technical capabilities, actively mentoring senior engineers and introducing modern best practices that lead to improved velocity, code quality, and a reduction in post-release bugs.
• Measurably improve codebase health and scalability within your domain by successfully refactoring or re-architecting a critical component of the platform, resulting in tangible improvements like enhanced system performance, better developer productivity, or reduced maintenance overhead.
• Drive significant efficiencies within the team by championing process, coding standard improvements, and advocating for new technologies that enhance overall development effectiveness.
• Develop strong industry expertise in the sectors we serve, using this knowledge to inform and improve the software you develop, and serve as a primary subject matter expert for other teams in various areas of the application.