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The Opportunity
Join Sitetracker’s Operations team and play a pivotal role in shaping our AI-first future, directly enabling our customer-facing teams across the business. This is a unique opportunity to build, test, and deploy AI agents and automations from the ground up, replacing manual processes and dramatically increasing the velocity and efficiency of critical business functions. You’ll be at the forefront of structuring our team around cutting-edge AI, not just layering it on top, seeing the direct business impact of every solution you create.As an Operations Associate – AI Developer, you will step into a brand-new role designed to leverage your expertise with leading AI tools like Claude, Agentforce, Cursor,, and Gemini, alongside agent frameworks, to construct intelligent automations that live inside and interact with Salesforce. This includes building Salesforce Flows, Apex backed automations, LWC components, and AI powered actions that read and write to Salesforce objects, surfacing insights, triggering workflows, and eliminating manual work across our Customer Experience organization.
This role operates on an afternoon shift to ensure meaningful overlap with the US-based Director of Operations and the broader Customer Experience team. For candidates based in India, this means approximately 2:00 PM – 10:00 PM IST (aligned to GMT). The majority of design document handoffs, build reviews, and quality gate discussions happen during the overlap window with EST time.
You will receive clear, structured design requirements and user stories from the Director of Operations and independently translate these briefs into fully functional AI agents, automations, and skills. This role is part of a dynamic, shared builder pool, requiring you to demonstrate cross-domain capability, seamlessly executing builds across both process automation and Salesforce systems domains to deliver high-impact solutions for our global operations.
You will execute a complete build cycle for every assignment: read and clarify the design document and user stories before starting, build independently, self-test against defined acceptance criteria, and submit a fully documented build — including test data and expected outputs — for quality review. Builds that pass the quality gate go to production. Builds that do not come back with a clear failure report, and you address them before
The Skills You’ll Have
AI Tool Fluency & Agent Building
- Build multiple AI-assisted automations or agents in a professional context.
- Describe your design-to-build process, including how you test outputs and articulate end-user interaction.
- Write or review effective prompt engineering logic, explaining how specific structures optimize outputs.
- Define and execute AI agent quality testing, including regression checks and documenting expected vs. actual outputs.
- Deploy AI agents or automations in a production environment, defining scope, writing prompts, validating outputs, and documenting for handoff.
Salesforce Administration, Configuration & Development
- Configure complex Salesforce Flows, validation rules, or automation in a professional context.
- Understand Salesforce object relationships, APIs, and data management.
- Read and interpret basic Apex or SOQL to understand existing code or automation.
- Build Salesforce automations that connect to external systems or trigger cross-object workflows.
- Troubleshoot complex configuration/code issues, manage permissions, and build multi-step conditional automations (declarative or programmatic).
Build Execution & Independent Build Delivery
- Translate structured written designs and user stories into working builds with minimal iteration.
- Self-test builds against acceptance criteria before submission.
- Submit complete, well-documented builds with test data and expected outputs for QA review.
- Define your own testing protocol for builds, including inputs, expected outcomes, and pass/fail criteria.
- Deliver technical builds or configurations from written designs with a high first-pass acceptance rate, consistently describing your testing and documentation process.
Curiosity, Learning Agility & AI Tool Adoption
- Demonstrate active engagement with AI tools through built projects, published work, or professional application.
- Proactively learn new AI tools or frameworks outside of formal training programs.
- Introduce new AI tools or approaches to a team or project, describing the resulting impact.
- Maintain a documented project history showcasing progressive AI and automation skill development.
- Actively track developments in the AI and automation space, building personal projects or contributing to open-source AI automation, and articulating trade-offs between different AI tools.
Within 90 Days, You’ll
- Successfully build, test, and deploy at least 3 production AI agents or automations that actively reduce manual effort for Operations or a customer-facing function, with measurable output.
- Demonstrate cross-domain capability by executing builds across both process automation and Salesforce systems domains, requiring minimal design requirement clarification.
- Complete all initial builds through the quality gate process, submitting well-documented work with test data and addressing all failure reports.
Within 180 Days, You’ll
- Proactively identify opportunities to improve existing agents, contributing ideas for enhanced performance and user experience.
- Take full ownership of your build pipeline, managing priorities and delivering completed agents with minimal daily oversight, regardless of remote or timezone differences.
- Deepen your understanding of the operational processes you are automating, actively contributing to user story and test case achievement for newly operationalized processes.
Within 365 Days, You’ll
- Become a key contributor to our growing AI automation strategy, influencing best practices and introducing innovative approaches to agent development.
- Drive significant, measurable increases in velocity and efficiency for supported business functions through a robust portfolio of deployed AI agents and automations.
- Chart a clear growth path towards a QA Analyst or senior builder role, demonstrating expertise in AI agent quality testing, design, and full-lifecycle deployment.
The Opportunity
Join Sitetracker as a Customer Success Manager and play a key role in helping customers across North America maximize the value of our platform. You’ll manage a diverse portfolio of customers, including Spanish-speaking organizations, ensuring they achieve measurable business outcomes through strong adoption, proactive engagement, and long-term partnership.
This role is ideal for someone who combines strong relationship-building skills with a data-driven, strategic approach to Customer Success. You’ll have the opportunity to develop creative and scalable engagement strategies, anticipate customer needs, and identify opportunities for growth while proactively mitigating retention risks.
You’ll work across different industries, customer personas, and cultural environments, bringing together customer insights, technology, and cross-functional collaboration to deliver meaningful results. Your ability to communicate effectively in both English and Spanish will be essential to building trusted relationships and driving customer success across the portfolio.
What You’ll Do
As a Customer Success Manager, you’ll own a portfolio of approximately 30–35 accounts, serving as a trusted partner and ensuring customers realize measurable value from Sitetracker. You’ll develop customer success plans, establish consistent engagement cadences, and align our platform’s capabilities with each customer’s business objectives to drive adoption, satisfaction, and retention.
You’ll leverage customer health scores, product usage data, and engagement trends to proactively identify risks and opportunities across your portfolio. By anticipating challenges well ahead of renewal dates, you’ll develop and execute mitigation plans in partnership with Sales, Product, and other internal teams, helping ensure accurate renewal forecasting and stronger customer outcomes.
You’ll create personalized and scalable communication strategies that resonate with different stakeholders, from day-to-day users to executive leadership. Through business reviews, digital communications, video, and targeted outreach, you’ll ensure customers remain engaged, informed, and connected to the value of Sitetracker, regardless of their location or preferred language.
You’ll bring structure and efficiency to managing a diverse customer portfolio, maintaining accurate account plans, success plans, and engagement data in Salesforce. By identifying patterns across accounts and developing repeatable processes, reporting tools, and communication frameworks, you’ll help improve how our Customer Success team operates at scale.
The Skills You’ll Have Customer Portfolio Management & Retention
- 1–2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within B2B SaaS.
- Experience managing a portfolio of customer accounts, establishing engagement cadences, maintaining success plans, and driving measurable adoption and retention outcomes.
- Ability to analyze customer health, product adoption, and business objectives to identify churn risks, forecast renewals, and develop proactive mitigation strategies.
- Proven ability to identify trends across a portfolio and develop scalable playbooks or processes that improve retention and customer outcomes.
- Experience proactively identifying growth opportunities and partnering cross-functionally to expand the value customers receive from a software platform.
Customer Communication & Engagement
- Professional fluency in both English and Spanish, with the ability to communicate clearly and confidently with customers and internal stakeholders in both languages.
- Strong written and verbal communication skills, with experience tailoring messaging and delivering business reviews to stakeholders across different levels, regions, and cultural backgrounds.
- Experience leveraging digital engagement tools, including email, video, and virtual meetings, to maintain meaningful customer relationships and communicate business value.
- Ability to develop creative, persona-based communication frameworks that anticipate customer needs and improve engagement across a diverse portfolio.
- Demonstrated success engaging hard-to-reach customers through innovative outreach strategies and scalable digital communication.
Data- Driven Account Management & Organization
- Strong organizational and prioritization skills, with the ability to manage multiple accounts, competing customer needs, and engagement activities effectively.
- Experience using Salesforce or similar CRM platforms to maintain accurate account plans, success plans, customer health information, and engagement records.
- Ability to analyze product usage, customer health metrics, and engagement data to identify trends, prioritize activities, and translate insights into actionable plans.
- Experience creating reporting dashboards, trackers, or automated workflows that improve portfolio visibility and enable proactive risk identification.
- Proven ability to develop and implement process improvements that increase efficiency and scalability across a Customer Success organization.
Within 90 Days, You’ll
- Develop a strong understanding of Sitetracker’s platform, customer value proposition, and the business challenges our customers are solving.
- Build relationships with your assigned customers and internal stakeholders, establishing an understanding of account health, adoption, business objectives, and renewal timelines.
- Become proficient in Salesforce and the tools used to monitor customer health, product adoption, and engagement.
- Begin establishing consistent, personalized communication cadences across your portfolio, including English- and Spanish-speaking customers.
Within 180 Days, You’ll
- Independently manage your portfolio of approximately 30–35 accounts, executing customer success plans and driving consistent engagement and adoption.
- Proactively identify retention risks and growth opportunities using customer health, product usage, and engagement insights, collaborating with internal teams on actionable plans.
- Deliver impactful customer business reviews that demonstrate measurable value and align Sitetracker’s capabilities with customer priorities.
- Implement scalable communication strategies that improve engagement across different customer personas, industries, and regions.
Within 365 Days, You’ll
- Demonstrate measurable improvements in customer engagement, product adoption, and retention across your portfolio.
- Consistently identify and communicate renewal risks well in advance, executing proactive mitigation plans that strengthen customer relationships and renewal predictability.
- Establish repeatable engagement frameworks and data-driven processes that improve portfolio management efficiency and customer outcomes.
- Become a trusted customer advocate and strategic partner, contributing insights and best practices that help Sitetracker scale its Customer Success organization.
The Opportunity
What You’ll Do
The Skills You’ll Have Executive Value & Commercial Leadership
- You have a proven track record managing a high-value portfolio of enterprise customers and navigating complex C-level relationships.
- You have led executive QBRs and can connect technical delivery to business KPIs, measurable outcomes, and ROI.
- You understand SaaS metrics including NDR, ARR, and Gross Margin and how a technical customer organization can influence retention and expansion.
- You have experience supporting renewals, expansion, or transitioning enterprise customers to new commercial or pricing models.
- You have directly owned NDR or similar retention targets and/or built a value validation framework that demonstrates measurable customer ROI.
TAM Leadership & Team Transformation
- You have experience leading customer-facing technical or strategic teams and developing people into trusted customer advisors.
- You have hired, onboarded, coached, and scaled teams across global or remote environments.
- You can coach teams to improve executive communication, challenge customers constructively, and move beyond simply responding to customer requests.
- You have led teams through complex customer escalations and can provide direction in high-pressure situations.
- You have successfully led a team through a significant organizational or business-model transformation, ideally within a SaaS or recurring-revenue environment.
Technical & Delivery Leadership
- You have a strong understanding of Agile methodologies and the software development lifecycle and can effectively partner with Engineering and Product leaders.
- You can translate high-level customer and business goals into actionable technical requirements and roadmaps.
- You have experience resolving delivery friction across Customer Success, Engineering, Product, and other customer-facing teams.
- You bring a solid foundational understanding of enterprise integrations and SaaS architecture.
- You may have previously worked as a Solutions Architect, Sales Engineer, technical implementation leader, or in another role requiring you to bridge business and technical stakeholders.
Operational Strategy & Scale
- You have created standardized customer journey maps, strategic roadmaps, templates, or operating frameworks that improved how a customer-facing organization works.
- You can define and track operational health and customer impact metrics to understand whether the organization is delivering meaningful value.
- You’re comfortable operating in ambiguity and building structure where a mature playbook does not yet exist.
- You can balance immediate customer and delivery needs with building processes that will scale as the organization grows.
- You have built or significantly evolved a TAM, Customer Success, or Professional Services function within a scaling SaaS organization.
Within 90 Days, You’ll
- Build a deep understanding of Sitetracker’s current TAM/FDE organization, customer portfolio, FDE Tiers, delivery model, and the transition away from legacy EDS/SOW engagements.
- Establish relationships across Customer Success, Product, Engineering, and Services and develop a clear understanding of where ownership and delivery friction exist today.
- Assess the capabilities of the existing TAM/BA team and identify the coaching, enablement, and process changes needed to develop them into more strategic customer advisors.
- Begin engaging with strategic customers to understand their roadmaps, business objectives, and how they currently measure value from Sitetracker.
Within 180 Days, You’ll
- Establish a consistent approach for Strategic Roadmaps and Value Validation Plans across Strategic Partner and Advanced/Tier 1 customers.
- Begin transitioning the TAM team from tactical project and request management toward proactive roadmap ownership, executive communication, and value-based customer engagement.
- Build stronger operating rhythms between TAMs, Customer Success, and Engineering Pods, with clearer accountability around customer priorities and delivery.
- Establish the operational metrics and processes needed to measure customer impact, FDE adoption, delivery health, and team effectiveness.
Within 365 Days, You’ll
- Have built a scalable Technical Account Management operating model centered on strategic roadmaps, measurable customer value, and proactive partnership.
- Have developed a TAM organization capable of confidently leading executive-level customer conversations and connecting technical delivery to business outcomes.
- Drive adoption and retention of FDE Tiers, with a goal of maintaining greater than 95% renewal across FDE subscriptions.
- Ensure Strategic Partner and Advanced/Tier 1 customers have active Strategic Roadmaps and Value Validation Plans designed to demonstrate 3–4x ROI.
- Have established a repeatable model that strengthens NDR and Gross Margin while defining the future of how Sitetracker delivers ongoing technical value to its customers.
The Opportunity
What You’ll Do
In this role, you will engage directly with international stakeholders to translate complex business requirements into technical design specifications, designing and maintaining fault-tolerant Salesforce Flows and scalable security architectures. Going beyond standard administration, you will actively configure and tune Salesforce AI systems, perform complex data transformations, and leverage your foundational Apex literacy to independently troubleshoot issues using system debug logs. Ultimately, you will apply a strong understanding of architectural boundaries to determine when solutions require modular, declarative automation versus custom code, ensuring robust, prompt-driven, and highly secure workflows across the enterprise.
The Skills You’ll Have
- Technical Aptitude, Security & AI
Expertise in Flow Builder, AI system configuration, Data Security, and declarative troubleshooting. Verifiable experience configuring AI systems and understanding sharing architecture, OWDs, and complex permission sets.
- Proactive Communication
Excellent oral and written skills to drive ticket momentum and explain technical limits to non-technical teams. Proven ability to provide unprompted ETA updates and set clear expectations, preventing stakeholder escalations.
- Work Management
High ability to context-switch and manage multiple tasks in a fast-paced environment. Strong ability to balance ongoing feature projects with urgent, high-priority Kanban support tickets while consistently delivering quality work on time.
- Ecosystem Knowledge & Certifications
Foundational Salesforce platform knowledge and ongoing learning. Practical experience heavily outweighs certifications, but Salesforce Admin or Platform App Builder is preferred.
Within 90 Days, You’ll
- Achieve 80% billable utilization, ensuring efficiency and customer satisfaction.
- Read and trace existing custom Apex logic in client orgs to understand current-state architecture.
- Translate complex customer business requirements into detailed technical specifications.
Within 180 Days, You’ll
- Manage configuration tasks across multiple projects concurrently.
- Build and deploy modular sub-flow architectures independently.
- Train others on how to use and configure the Sitetracker product.
Within 365 Days, You’ll
- Lead small to medium-sized implementations end-to-end, from solution design and requirements gathering to training and go-live.
- Make critical implementation decisions autonomously, fully understanding the impact on existing code and automations.
The Opportunity
With Sitetracker’s customer base rapidly expanding, we’re seeing increased demand for scalable solution delivery using out-of-the-box features and advanced declarative customization. The Senior Salesforce Administrator serves as the declarative technical backbone of our team: bridging the gap between OOTB capabilities and full-stack custom code.
This role offers the chance to work in a product-led environment, balancing deep feature development with high-priority support delivery. You’ll operate as a highly hands-on builder, owning projects end-to-end and working directly with customers to design tailored solutions. For high performers, this is an opportunity to stretch your skills across analysis, consulting, and delivery within a collaborative team of Developers, Architects, and QAs.
What You’ll Do
The Skills You’ll Have
- Advanced Flow Architecture & AI Execution
Deep mastery of complex automation, Flow design patterns, AI system configuration, and Apex diagnostics. Proven ability to actively monitor AI telemetry and optimize accuracy.
- Client Advisory & Pushback
Strong consulting experience. Capable of evaluating business needs, confidently pushing back against bad architectural requests, and defending Salesforce best practices.
- Execution Alignment & Data Architecture
- High-Velocity Work Management
High autonomy in estimating effort accurately and managing complex workloads. Successfully manages 2-3 high-effort and 4-5 medium-effort projects simultaneously while meeting strict timelines
Within 90 Days, You’ll:
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Attain 80% billable utilization.
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Complete deep-dive reviews of existing client Apex frameworks, data models, and flow inventories.
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Understand the delivery processes Solution Engineering follows and pass Sitetracker Admin training/certification.
Within 180 Days, You’ll:
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Autonomously drive requirement gathering meetings and design solution blueprints.
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Build and construct complex sub-flow automation frameworks, integrating with invocable Apex where necessary.
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Communicate effectively and proactively with customers regarding technical risks and timelines.
Within 365 Days, You’ll:
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Architect complex, enterprise-ready solutions autonomously end-to-end.
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Help and collaborate with Developer and QA team members to deliver the best hybrid (code + declarative) solutions.
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Earn Advanced Sitetracker Certifications.
The Opportunity
What You’ll Do
The Skills You’ll Have Technical Expertise & Architecture
- Designs and builds complex, performant, and reusable Apex/LWC components that manage state and interact with external system
- Deep experience designing and executing both inbound and outbound integrations.
- Apex Mastery: Implements advanced async patterns (Queueable, Platform Events) and consistently writes reusable, efficient, and thoroughly tested Apex
- Proficient in Git version control, managing pull requests, and executing standard CI/CD deployment processes
- Understands modern design patterns and best-practice development approaches
- Writes extensible, test-friendly code
- Advocates for architectural improvements that benefit scalability and maintainability
- Experience utilizing AI coding assistants (e.g., Cursor, GitHub Copilot, Claude) to accelerate code scaffolding and refactoring, while maintaining strict code quality and security standards
- Understands how their component fits into the larger system
- Approaches debugging analytically, identifying issues across multiple layers
- Recognises knowledge gaps and actively seeks learning
- Learns the “why” behind requirements and user scenarios.
- Builds software that supports real-world usage patterns including offline and low-connectivity environments
- Writes code that reduces downstream testing risk and future defects
- Thinks empathetically about multiple product personas
- Strong commitment to meet the delivery deadlines
- High autonomy in managing project scope
- Handling competing architectural priorities across multiple projects
- Helps drive clarity during technical discussions and team execution
- Sets a collaborative tone rooted in humility and shared learning
- Communicates clearly, frequently and successfully in both written and verbal formats
- Adapts style based on audience both technical or business
- Able to present work and demo functionality to groups
- Communicates well in both in-person and remote environments.
Within 90 Days, You’ll
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
The Opportunity
Are you passionate about Salesforce, solving complex platform problems, and finding smarter ways to make operational processes faster and more reliable? Sitetracker is looking for a Platform Upgrade Operations Engineer to help transform how we deliver platform upgrades.
Our team owns the end-to-end Sitetracker upgrade process—from readiness and pre-upgrade checks through execution, troubleshooting, testing, and post-upgrade validation. The goal is not simply to execute upgrades successfully, but to continuously make the process more automated, predictable, and scalable.
You will combine strong Salesforce Administration and Configuration knowledge with Copado, Copado Robotic Testing (CRT), scripting, automation, and practical AI capabilities. You will identify manual steps and turn them into automated checks, tests, workflows, and intelligent agents.
You don’t need to be a software developer. You do need strong Salesforce knowledge, the ability to read and understand Salesforce code, strong troubleshooting skills, and a mindset of asking: “How can we make this upgrade automatic?”
What You’ll Do
As a Platform Upgrade Operations Engineer, you will plan and run multi-week phased rollouts through sandbox, UAT, and Production for enterprise customers. Your success will be measured by rollout predictability, pre/post-upgrade validation rigor, and clean UAT hand-offs rather than net-new builds.
You will methodically plan the phased rollout precisely under a release calendar, validate configurations and permissions before and after, and spot regressions early. You are expected to communicate status crisply to customers and implementation partners (such as TechM), turning every upgrade into a reusable runbook.
The Skills You’ll Have Salesforce Package Upgrade Execution
- Plan and execute managed-package upgrades across sandbox, UAT, and Production environments.
- Manage sequenced rollout steps, strict dependencies, and the final production cutover.
- Own multi-week, multi-phase enterprise upgrades, requiring tight coordination with implementation partners to drive on-time, regression-free deployments.
Environment, Config & Permission Validation
- Perform rigorous pre/post-upgrade backup comparisons to protect customer trust and prevent Sev-1 incidents, such as permission-set discrepancies.
- Validate configurations, manage sandbox environments, and execute targeted smoke testing to confirm nothing has regressed during the upgrade.
- Build and utilize repeatable data, metadata, and backup-comparison methods capable of resolving disputed post-upgrade incidents.
UAT Coordination & Customer-Facing Upgrade Comms
- Run clean UAT hand-offs, create smoke-test guides, and facilitate go/no-go governance checkpoints.
- Produce controlled customer-facing upgrade materials, communicating schedule, risks, and status updates directly to enterprise customers and partners.
- Lead advance-notice processes for production-impacting changes to ensure phased rollouts land smoothly.
Release Management & Salesforce Platform Aptitude
- Demonstrate strong fluency in release trains, versioning, and dependencies to shorten planning cycles and de-risk cutovers.
- Apply a deep understanding of Salesforce platform mechanics that directly affect managed-package upgrades.
- Utilize release-train or DevOps tooling (such as Copado) alongside Salesforce certifications to streamline operations.
Within 90 Days, You’ll
- Understand the Sitetracker upgrade lifecycle and Salesforce platform.
- Become proficient with the upgrade playbook, Copado, CRT, and existing automation.
- Execute defined portions of standard upgrades.
- Identify high-value opportunities for automation and AI.
- Begin using AI tools as part of your daily technical workflow
Within 180 Days, You’ll
- Independently execute standard and moderately complex upgrades.
- Troubleshoot Salesforce, Sitetracker, configuration, automation, and testing issues.
- Build or enhance automated pre- and post-upgrade validation.
- Improve automated regression coverage using CRT or comparable tools.
- Create reusable scripts and automation that reduce manual effort.
- Implement practical AI-assisted workflows or agents that improve upgrade operations.
- Turn recurring upgrade issues into automated checks, tests, or prevention mechanisms.
Within 365 Days, You’ll
- Become a trusted technical resource for complex Sitetracker upgrades.
- Own significant areas of the upgrade automation roadmap.
- Build and maintain scalable automated pre- and post-upgrade validation.
- Expand automated regression coverage.
- Develop reusable automation and AI-assisted workflows that reduce manual intervention.
- Identify opportunities to make more of the upgrade lifecycle fully automated.
- Lead improvements that reduce upgrade duration, errors, and customer-impacting issues.
- Help move Platform Upgrade Operations from a manual execution model to an automated and increasingly intelligent model.
The Opportunity
What You’ll Do
The Skills You’ll Have Enterprise Sales
- Demonstrates evidence of selling in the Middle Eastern markets
- Strong evidence of success selling complex SaaS solutions across mid-market, large, and enterprise accounts, ideally in Telecom, Energy, or adjacent infrastructure sectors.
- Can walk through, in detail, how you navigate a complex enterprise SaaS deal to a win and the role you personally play in it.
- Won high-value SaaS deals ($300k+ ARR) by navigating complex buying centres and influencing executive stakeholders.
- Knows when to bring in the right partners based on deal strategy.
- Defines and executes territory plans against a named top-account list, including Sitetracker’s priority Middle Eastern accounts under our go-to-market strategy.
- Executes within MEDDPICC or a comparable methodology, holding rigour and velocity across every cycle.
Consultative Sales
- Researches effectively: understands how a target company makes money, where it aligns to our value proposition, and who the stakeholders are.
- Drives the conversation around product and unique value, knows the proof points, and ties platform capability directly to business outcomes.
- Builds credible business cases and ROI models for prospects, including the economics of AI-driven automation, not just software seats.
- Plays back the financial impact of the solution and presents commercial offers anchored to that business case.
- Acts as a challenger and trusted advisor by knowing the customer’s industry and business well.
Entrepreneurial Mindset
- Runs the territory like its CEO. Owns the actions, owns the decisions, and moves with speed and urgency.
- Builds and sustains a healthy (5x) pipeline and drives opportunities through the full cycle to a win.
- Leads a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex cycles and creates alignment between our team and the customer’s.
- Builds for the long term, focusing on durable deals that last.
Within 90 Days, You’ll:
- Be Sitetracker certified, including a working command of how Scout is positioned and where it wins.
- Understand Sitetracker’s business objectives and strategy.
- Know your territory and be able to build territory, account, and opportunity strategy.
- Be developing effective cross-functional relationships across the team.
- Begin establishing your pipeline and take ownership of existing relationships and accounts.
- Have command of the Sitetracker message and be able to tell our story to customers and prospects.
- Run productive meetings that advance opportunities and accounts.
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including MEDDPICC qualification and documentation.
- Have exceptional command of the message and the process.
- Have your territory planned and your pipeline defined.
- Be actively engaged with customers and prospects and on track to goal.
Within 365 Days, You’ll:
- Look back on year one able to take pride in “getting it done” and “doing it right.”
- Have hit your ARR and new-logo goals, delivered with quality, integrity, and respect.
- Contribute to best practice by spotting improvements and taking the initiative to recommend and implement them.
Join us as a Technical Account Manager, where you’ll provide strategic guidance to our largest customers, directly driving adoption, retention, expansion, and annualized services growth. This is a career-defining opportunity to wield end-to-end strategic leverage, blending high-impact enterprise architecture with long-term account ownership. You won’t just oversee timelines—you’ll shape product strategy, lead customer transformations, and solve complex challenges without getting bogged down in reactive firefighting.
What You’ll DoHistorically, our customer-facing technical roles focused on foundational support. As Sitetracker has scaled, this position has evolved into a pivotal strategic advisory role, fundamentally impacting customer outcomes, retention, expansion, and services revenue. We are now intentionally seeking professionals who bring a robust blend of strategic consulting, technical leadership, change management expertise, and a proven ability to drive value realization. In this role, you will champion our most complex accounts, guiding them through sophisticated business and technology transformations, and contribute directly to the long-term growth of our annualized services business. You will operate as a trusted partner, proactively steering customers towards their desired business outcomes and ensuring their Sitetracker investment delivers maximum value.
The Skills You’ll Have Strategic Consulting & Value Leadership- You’ll provide examples of steering customers toward a recommended solution when their initial direction was unlikely to achieve desired outcomes.
- You’ll demonstrate the ability to connect product capabilities to tangible business goals and operational improvements.
- You’ll skillfully facilitate complex decision-making among diverse stakeholder groups.
- You’ll provide evidence of influencing executive and operational stakeholders to change direction based on business value, resulting in measurable customer outcomes or expansion.
- You’ll clearly articulate a repeatable framework for driving value realization and long-term customer success.
- You’ll have directly or indirectly managed implementation teams, including solution architects, consultants, and engineers.
- You’ll expertly explain basic architecture concepts, integration patterns, data flows, and platform considerations.
- You’ll articulate the business implications of critical technical decisions.
- You’ll independently facilitate sophisticated solution design discussions involving integrations, data architecture, and platform scalability.
- You’ll demonstrate a strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices.
- You’ll have experience supporting organizational change during technology implementations.
- You’ll identify potential adoption risks and develop proactive mitigation strategies.
- You’ll effectively facilitate stakeholder alignment and user readiness activities.
- You’ll demonstrate a structured, repeatable approach to organizational change management.
- You’ll coach executive sponsors and business leaders on how to effectively drive organizational change within their teams.
- You’ll provide examples of identifying and implementing significant improvements without being explicitly directed to do so.
- You’ll rapidly learn unfamiliar concepts and apply them effectively within a reasonable timeframe.
- You’ll proactively address risks or opportunities before they escalate into larger issues.
- You’ll consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond the scope of your assigned responsibilities.
- You’ll provide examples where you created new approaches, frameworks, or best practices that were subsequently adopted by customers, teams, or the organization.
Within 90 Days, You’ll
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Develop a foundational multi-quarter Technical Account Plan for each of your core accounts, bridging architectural strategy with initial operational goals.
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Establish a continuous cadence for logging key technical trade-offs and updating architectural state changes immediately as customer systems evolve.
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Begin serving as a Strategic Advisor, providing initial consulting and solution leadership for critical customer transformation initiatives.
Within 180 Days, You’ll
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Lead structured quarterly technical syncs with customer stakeholders, validating that their system reality still aligns with their business objectives.
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Proactively identify adoption risks and guide customers through change management, ensuring new processes and behaviors are successfully adopted.
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Drive sound solution decisions by evaluating tradeoffs and directing solution architects and engineers, connecting technical choices to measurable business outcomes.
Within 365 Days, You’ll
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Own the long-term architectural strategy for your core accounts, consistently maximizing value realization and driving annualized services growth.
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Influence executive-level product strategy by providing valuable customer insights and recommendations.
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Serve as the indispensable trusted advisor for your customers, guiding them through complex business and technology transformations that yield significant, measurable success.