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The Opportunity
Join us as a transformative leader in our services organization, spearheading a pivotal shift from reactive, transactional engagements to proactive, subscription-based partnerships. This career-defining role directly addresses the “Last Mile” challenge, ensuring our technical delivery not only meets specifications but also translates into tangible, executive-level business value for our customers. You will build and lead the engine that drives strategic roadmaps and proves clear ROI, redefining how we deliver value.
What You’ll Do
As the Director, Technical Account Management, you will lead a critical transformation, evolving our service delivery from tactical execution to a highly commercial and strategic value proposition. You won’t just oversee timelines; you’ll become a chief value driver, understanding and leveraging SaaS metrics like Net Dollar Retention (NDR) to position our FDE Tiers for expansion and churn prevention. This leadership role demands a deep understanding of executive stakeholder management, where you will navigate complex customer landscapes and empower your team to do the same. You will manage the vital intersection of technical delivery and overarching business strategy, ensuring every technical output directly contributes to our customers’ and Sitetracker’s bottom line.
The Skills You’ll Have
Commercial Acumen & Executive Presence:
-Proven track record managing a high-value enterprise book of business.
–Demonstrated experience leading executive QBRs and defining business KPIs.
–Strong understanding of SaaS metrics, including NDR, ARR, and Gross Margin.
–Has directly owned and exceeded NDR targets for a portfolio of Fortune 500 accounts.
–Has built and successfully implemented a “Value Validation” framework from scratch.
Transformational Leadership & Team Scaling:
–Demonstrates having managed customer facing technical or strategic teams over a sustained period of
time.
–Experience hiring, onboarding, and scaling global or remote teams effectively.
–Demonstrated ability to coach direct reports on executive communication and strategic pushback.
–Has successfully led a team through a major business model or organizational transformation.
–Has created internal training academies or structured career pathing for TAMs.
Technical Fluency & Delivery Governance:
–Deep understanding of Agile methodologies and software development life cycles (SDLC).
–Ability to accurately translate high-level business goals into actionable technical requirements.
–Experience resolving delivery friction between Customer Success, Engineering, and Product teams.
–Previous background working as a Solutions Architect, Sales Engineer, or highly technical implementation
lead.
–Has successfully scaled Agile delivery models across a large portfolio of enterprise accounts.
Strategic “Builder” Mentality:
–Experience creating standardized customer journey maps, templates, or strategic roadmaps.
–Ability to define, track, and report on operational health metrics, such as Impact Scores.
–Comfortable operating in a highly ambiguous, fast-paced environment where playbooks are being built.
–Has built a TAM, Customer Success, or Professional Services function from the ground up at a scaling SaaS
company.
–Recognized industry thought leadership (blogs, speaking engagements) on customer-centric engineering or
technical account management.
Within 90 Days, You’ll
- Begin transitioning our legacy ETS (Enhancement & Training Subscription) customers into our new FDE Tiers, actively driving the adoption of our subscription model.
- Initiate the operationalization of value validation, working with your team to establish active Strategic Roadmaps and initial Value Validation Plans for our top-tier customers.
- Assess the current TAM/BA team’s capabilities and mindset, identifying key areas for upskilling and commencing individual development plans.
Within 180 Days, You’ll
- Demonstrate clear progress in FDE Tier adoption and retention, showing a measurable shift from transactional engagements to strategic partnerships.
- Ensure a significant percentage of Strategic Partner & Advanced / Tier 1 customers have well-defined, actively managed Strategic Roadmaps and Value Validation Plans in progress.
- Execute initial training and coaching initiatives, seeing early evidence of the TAM team’s shift towards strategic advising and confident executive QBR participation.
Within 365 Days, You’ll
- Achieve your FDE Tier adoption and retention targets, maintaining a >95% renewal rate on FDE subscriptions and proving the financial success of the transformation.
- Ensure 100% of Strategic Partner & Advanced / Tier 1 customers have documented, active Strategic Roadmaps and Value Validation Plans that consistently prove 3x-4x ROI to their C-Suite.
- Fully transform the TAM/BA team into a high-performing group of strategic, trusted advisors who comfortably lead executive QBRs alongside Customer Success, establishing an industry-standard FDE methodology that defines the future of value delivery.
Sitetracker powers the rapid deployment of tomorrow’s infrastructure as the global leader in deployment operations management software. Innovative companies like Cox, Telefonica, EVgo, and Cypress Creek Renewables rely on Sitetracker to plan, deploy, and manage critical infrastructure projects and assets across industries like telecommunications, EV charging, renewables, and utilities. Our cloud-based solution accelerates the transition to a fully connected and sustainable future. Founded to solve infrastructure deployment challenges, Sitetracker continues to expand its impact across industries. Recognized as a top workplace, we are proud to invest in our exceptional, people-first culture.
The Opportunity:
As an Enterprise Account Executive at Sitetracker, you’re a deal-maker and a market disruptor—not just a salesperson. This is a hunter role where you’ll thrive on winning new logos, navigating complex enterprise sales cycles, and breaking into untapped markets. You’ll be driving high-stakes negotiations, building executive relationships from the ground up, and showcasing how Sitetracker’s platform transforms the way critical infrastructure is deployed. Your mission: create demand where none exists yet, outpace the competition, and deliver transformative technology to enterprises who don’t even realize how much they need it—until you show them. You’re not just selling software—you’re helping customers modernize how the world gets powered and connected.
What You’ll Do:
Fueled by a drive to win, an Enterprise Account Executive is a true hunter—relentless in pursuing, developing, and closing high-value opportunities across the enterprise market. You’ll generate and own a robust pipeline, break into new logos, and outmaneuver competitors with Sitetracker’s transformative solutions. With an unwavering focus on growth, you’ll lead customers through complex buying journeys, build executive-level trust, and consistently surpass quota—expanding Sitetracker’s footprint and influence in the enterprise space.
The Skills You’ll Have:
- Complex Deal Navigation:
- Experienced in managing multi-stakeholder buying groups, long sales cycles, and enterprise procurement processes.
- Skilled at building trust and influencing executive decision-makers to drive strategic deals forward.
- Strong track record of displacing incumbent solutions through strategic differentiation and value articulation.
- MEDDPICC Discipline – Process-driven seller skilled at advancing complex deals by building detailed organization charts, identifying key decision drivers, and driving alignment through mutual action plans that keep opportunities on track and close with urgency.
- Operational Discipline & Consistency
- Pipeline Generation Rhythm – Drives a structured cadence of prospecting, outbound activity, and pipeline reviews to ensure continuous new logo creation and healthy funnel coverage.
- Forecast Accuracy & Rigor – Maintains disciplined pipeline hygiene, leveraging CRM best practices to ensure accurate forecasting and visibility.
- Data-Driven Discipline – Uses metrics, KPIs, and sales insights to guide decision-making and optimize performance.
- Execution Consistency – Demonstrates reliable follow-through on territory plans, account strategies, and customer commitments.
- Process Adherence – Consistently applies sales methodologies (e.g., MEDDPICC) to qualify, advance, and close deals with repeatable success.
- Target & KPI Accountability
- Quota-Crushing Mindset – Relentlessly drives to exceed revenue targets and outperform peers.
- KPI Obsession – Treats activity metrics (calls, meetings, pipeline coverage) as non-negotiables to fuel constant deal flow.
- High-Velocity Execution – Pushes an aggressive operating rhythm to keep deals advancing and numbers ahead of pace.
- Forecast Ownership – Delivers tight, reliable forecasts by managing every stage of the funnel with precision.
- Communication & Collaboration
- Executive Presence & Storytelling – Confidently communicate complex value propositions to C-Suite stakeholders through compelling narratives and data-driven presentations.
- Cross-Functional Alignment – Partner with product, marketing, and customer success teams to ensure customer objectives are met and sales strategies are executed seamlessly.
- Deal Team Leadership – Orchestrate internal resources, including solutions engineers, legal, and finance, to drive consensus and advance enterprise-scale opportunities.
- Stakeholder Influence & Negotiation – Build trust with diverse decision-makers, navigate organizational politics, and manage complex buying committees with clarity and authority.
- Transparent & Disciplined Communication – Maintain crisp updates with internal teams and customers, ensuring alignment on next steps, mutual action plans, and accountability.
Within 90 Day’s, You’ll:
- Master the Sitetracker sales process, tools, methodology.
- Obtain a deep understanding of Sitetrackers product and value proposition, our market and customers.
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Be actively participating in and leading sales cycles, account management and growth activities.
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
- Meet and exceed sales targets. You deliver predictable outcomes and forecasts.
- Serve as a trusted advisor to peers and leadership. You demonstrate passion and ownership for the business overall.
- Demonstrate cross-functional alignment.
- Demonstrate ownership and drive results in joint sales/customer success strategy and execution, including account management, renewals and account strategy.
- You’re a strong operator of the Sitetracker process and methodology.
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
The Opportunity
This isn’t just a Sales Development role — it’s your chance to be the engine of Sitetracker’s pipeline growth during a high-impact period. As an Enterprise Sales Development Representative, you’ll address the critical business need of generating a consistent, high-quality pipeline in our US region. With increased investment and focus on international expansion, your efforts will directly influence revenue growth and market penetration in this dynamic, fast-paced environment. You’ll be stepping into a role with visibility, autonomy, and the support to shape how Sitetracker connects with prospective customers across the US. If you’re driven by the challenge of building scalable outbound strategies and crave the opportunity to make a measurable difference, this is it.
What You’ll Do
As an Enterprise SDR, you’ll play a pivotal front-line role in Sitetracker’s sales ecosystem. You’ll consistently generate high-quality leads and pipeline through thoughtful, targeted outreach, becoming a true partner to our account executives and a trusted voice to our prospects. This isn’t a “smile and dial” environment — it’s a career-defining opportunity to take ownership of your region and make strategic decisions about where and how we go to market. You’ll collaborate with marketing and sales leadership to refine messaging, run account-based plays, and experiment with new channels and approaches. Your success will be measured not just by volume, but by the business value of the opportunities you surface. In short, you won’t just be booking meetings — you’ll be driving real, scalable impact.
*This role operates in a hybrid model, with in-office collaboration at our Austin, Texas headquarters in the Wells Fargo Building, right in the heart of downtown. Office days: Tuesday, Wednesday, Thursdays
The Skils You’ll Have:
- Operational Discipline & Consistency
- Build and follow a consistent daily rhythm to drive pipeline generation and CRM hygiene
- Use time-blocking and focused outreach methods to hit high-volume targets
- Demonstrate follow-through on multi-touch outreach campaigns with measurable results
- Log activity and outcomes meticulously to create visibility and enable coaching
- Maintain clean Salesforce records and proactively flag blockers or risks
- Outbound Prospecting Excellence
- Drive outbound pipeline creation using a mix of phone, email, and social touchpoints
- Execute persona-driven messaging that resonates across geographies
- Customize outreach for Tier 1 accounts and apply insights to scale for Tier 2/3
- Partner with AEs on account strategy to deliver personalized outreach sequences
- Track and analyze response patterns to iterate and improve outreach effectiveness
- Resilience & Mindset
- Maintain momentum and positivity through high-rejection outreach environments
- Rebound from challenges by leveraging data and coaching for continuous improvement
- Lean into discomfort and drive impact during uncertain or ambiguous situations
- Build mental stamina and structure that sustains performance over time
- Target & KPI Accountability
- Consistently exceed quota and activity metrics through focused execution
- Demonstrate a strong sense of ownership and pride in hitting and surpassing goals
- Adjust approach based on pipeline coverage, conversion trends, and feedback loops
- Proactively surface opportunities to improve systems, messaging, or workflows
Within 90 days, You’ll:
- Ramp to full productivity with a structured, repeatable prospecting rhythm
- Own outreach for your assigned region and collaborate closely with sales leaders
- Deliver pipeline against monthly targets with precision and urgency
- Demonstrate accountability through clean Salesforce tracking and proactive updates
- Begin influencing team strategy through feedback and performance insights
Within 180 days, You’ll:
- Exceed pipeline goals through creative outbound strategies and consistent execution
- Establish yourself as a trusted partner to your AE and regional sales team
- Actively contribute to refining messaging, plays, and processes
- Identify and overcome barriers in specific markets or verticals
- Take the initiative to lead mini-projects or best practice sharing sessions
Within 365 days, You’ll:
- Become a bar-raising performer, consistently hitting top quartile performance
- Influence SDR playbooks and prospecting strategy across EMEA
- Mentor new hires or contribute to team training and enablement
The Opportunity
Leadership & territory management
This is a career-defining opportunity to play a leading role in the rapid growth of the APAC region through Partners, for Sitetracker. You’ll build and activate high-value, strategic alliances with SIs, Consultancies, and ISVs, influencing major players within the critical infrastructure ecosystem. This is a challenging, growth-oriented opportunity within a high-performing team, where your commercial acumen and ability to move with speed and rigour will directly shape our market expansion. You will drive immediate revenue growth by expertly extending our established Global SI alliances into the region, building an exceptional network of Regional SIs and leveraging your own existing network to unlock new partnerships and growth.
Focus markets: Malaysia, Singapore, Indonesia, Philippines, Australia, New Zealand
What You’ll DoReporting directly to the VP Global Partnerships, you will be the first Partner Management team member dedicated to the APAC region. You will be instrumental in establishing our presence and driving our go-to-market efforts in concert with the regional sales leaders. You will be empowered to move at speed, set priorities based on your knowledge of the region and its ecosystem. You will provide GTM enablement to our priority partners, build relationships, drive joint business plans, spearhead co-selling initiatives, and relentlessly drive partner-sourced and partner-influenced revenue to achieve ambitious ARR targets.
The Skills You’ll Have Commercial Execution (Sourced & Influenced)- Track record of generating partner sourced opportunities through strategic partner initiatives.
- Experience of identifying how and when to bring the right partners into direct sales cycles to add value.
- Consistently exceed personal revenue targets, demonstrating a strong commercial drive.
- Demonstrate a hands-on approach to leading sales cycles together with Partners and AEs, including shaping joint value propositions, preparing sales collateral, and drafting joint delivery models.
- Articulate a compelling value proposition for SIs, Consultancies and ISVs to partner with Sitetracker
- Provide evidence of successfully mapping internal account lists with partner accounts to identify concrete opportunities for collaboration.
- Understand the internal dynamics and structure of professional service organisations and identify the key profiles to sponsor and drive partnerships
- Share success stories of converting nascent or unproductive partnerships into highly productive ones
- Point to multiple successful account mapping exercises that directly translated into leads and opportunities, bringing account teams together for a joint customer approach with partners similar to Sitetracker’s.
Leadership & territory management
- Ability to demonstrate a structured, strategic approach to regional prioritization, maximizing ROI across diverse markets.
- Experience implementing programmatic governance (e.g., QBRs, joint business plans) to advance partners from registered to preferred tiers.
- Successfully navigated and resolved complex partner issues or escalations, protecting high-value relationships.
- Demonstrated ability to maintain strong, productive relationships with large SI partners even during challenging situations.
- An existing understanding of the Salesforce ecosystem in APAC and experience working at/with Salesforce SI or ISV partners.
- Extensive experience within relevant industries such as Telco, Energy, Utilities, or Critical Infrastructure.
- Detailed knowledge of the competitive landscape for asset lifecycle management solutions in APAC.
Within 90 Days, You’ll
- Integrate swiftly into the Partners organisation, gaining a comprehensive understanding of the current partner network and ongoing initiatives.
- Conduct 1:1s with all APAC AEs and SEs to identify ‘at-risk’ or ‘stalled’ deals where a partner can provide an immediate ‘win’ or entry point
- Have command of the Sitetracker message and be able to articulate our story and value proposition to partners and prospects
- Establish joint business plans with at least two priority Global SIs, translating global alliances into actionable regional strategies.
- Initiate outreach and secure discovery meetings with 5-7 key regional SI, boutique, or ISV partners from your existing network.
- Contribute to pipeline development by identifying and registering your first partner-sourced opportunities.
Within 180 Days, You’ll
- Drive measurable ARR growth by closing your first partner-sourced deal, demonstrating commercial execution.
- Expand partnership reach by onboarding and initiating co-selling activities with at least three new regional partners.
- Implement a structured regional strategy, clearly prioritizing sub-regions and allocating investment to maximize high-upside markets.
Within 365 Days, You’ll
- Achieve your annual ARR targets by consistently driving partner-sourced and partner-influenced revenue, establishing a strong regional foundation.
- Develop a robust and diverse partner ecosystem across APAC, with established governance and a clear path to sustained growth.
- Be recognized as a strategic leader within the company, defining and executing the long-term partnership vision for the APAC region.
The Opportunity
As an Operations Associate on Sitetracker’s Customer Experience Operations Team, you’ll play a key role in making our services business run smoothly. You’ll help ensure that projects are set up correctly, resources are planned effectively, and billing is accurate and timely.
You’ll work closely with Delivery Managers, Project Managers, and the Operations Team to solve practical challenges like:
Matching the right people to the right projects,
Ensuring time & materials work is billed correctly
Keeping project data clean and organised
You’ll help improve and streamline processes, allowing our delivery teams to focus on serving customers. Experience with Salesforce, CPQ, and Certinia (FinancialForce) is a big plus, as you’ll use these systems daily to track work and deliver results.
Suppose you enjoy problem-solving, collaborating across teams, and ensuring details are accurate. In that case, this role will provide you with the opportunity to learn, grow, and have a meaningful impact on our operations.
What You’ll Do:
As an Operations Associate, you’ll be the engine behind our project execution success, managing everything from project setup and resource planning to skills tracking and billing workflows. You’ll ensure the right people are on the right projects at the right time, aligning team assignments with skills to drive efficient and high-quality delivery. Your reports won’t just inform; they’ll empower leadership with actionable insights for better, data-driven decisions. You’ll serve as a proactive and trusted operational partner to Delivery Managers, Finance, and Project Managers, identifying recurring issues and championing scalable solutions that elevate data quality and process automation. Collaborating closely with the Operations Manager, you’ll contribute to high-impact strategic initiatives, such as process redesigns, tool enhancements, and system integrations, representing Operations in cross-functional projects that enhance our customer delivery. Your expertise in navigating Salesforce, Certinia, and internal tools will set you apart as the go-to team member who ensures nothing falls through the cracks
The Skills You’ll Have:
- Resource Planning & Skills Management
- Maintain and update resource allocation recommendations for project schedules and assignments.
- Coordinate assignments of project delivery teams with upcoming projects and skills required.
- Facilitate and coordinate resource planning across regions
- Monitor utilisation targets and flag resource conflicts.
- Coordination of Partner resources
- Project Creation and Tracking
- Set up new projects in our project management/ERP system accurately and on time.
- Maintain project records, budgets, and billing milestones.
- Support Implementation Managers with project data accuracy.
- Billing & Finance Support:
- Basic knowledge of time-tracking and expense reconciliation.
- Collect, validate, and prepare Implementation Time & Materials billing & subscription overages information supplied to finance for invoicing.
- Reconcile time entries and expenses.
- Support Finance to ensure timely, accurate invoicing.
- Process Support & Reporting
- Follow standard operating procedures for project creation, billing, and resource planning.
- Help identify process gaps and propose improvements.
- Produce scheduled reports on resource utilisation, project status, and billing.
- Technology:
- Comfort with Google Sheets and Microsoft Excel for tracking and reporting.
- Proficiency with Salesforce (Opportunities, Reports, Dashboards) and/or Certinia (FinancialForce) is a plus
- Professional Qualities:
- Strong organisational skills and the ability to manage multiple tasks at once.
- Collaborative, with excellent communication skills to work across the Delivery, Finance, and Operations teams.
- Analytical mindset with a focus on accuracy and process improvement.
Within 90 Days, You’ll:
- Complete onboarding and systems training.
- Learn internal processes for project setup, billing, and resource planning.
- Accurately create new projects in the system with supervision.
- Begin supporting time-entry validation and data cleanup.
- Transition into facilitating the Monthly Subscription overages process
Within 180 Days, You’ll:
- Independently manage project creation requests, monitor resource allocations, and resolve conflicts with high accuracy.
- Support monthly T&M billing cycles and subscription overages processes, ensuring data is accurate and delivered on time.
- Produce standard resource and billing reports and serve as the primary point of contact for related questions.
- Demonstrate ownership of assigned operational workflows and consistently maintain minimal errors.
- Proactively suggest and assist in implementing process improvements to enhance efficiency and accuracy.
Within 365 Days, You’ll:
- Execute end-to-end project setup, resource planning, skills tracking/management, and billing processes with accuracy and accountability.
- Plan project resources effectively based on team skills and ensure nothing falls through the cracks by being reliable and responsive.
- Develop and enhance reporting outputs, providing actionable insights that support data-driven leadership decisions.
- Drive data quality and process automation by identifying issues and recommending scalable improvements; demonstrate confidence using Salesforce, Certinia, and other internal systems.
- Partner with the Operations Manager on strategic initiatives, represent the Operations team in cross-functional projects, and support process redesigns, tool upgrades, or system integrations.
The Opportunity
Sitetracker is on a mission to accelerate the transition to a fully connected and sustainable future. We are at an exciting phase of our product journey and are seeking a customer- and market-centric Sr. Product Manager to join our team and contribute to our continued growth. At Sitetracker, our product leaders drive the value we provide to the market. This is an opportunity to have a significant impact on how our customers plan, develop, build and operate their assets. Come join an organisation committed to excellence and focused on accountability and outcomes.
What You’ll Do
As a Sr. Product Manager at Sitetracker, you will hit the ground running and make an immediate impact by partnering closely with our customers to uncover and shape new product investment opportunities that drive measurable value in our target markets. You’ll build a deep understanding of customer needs and market dynamics, aligning investments with specific product outcomes that advance our strategy. With a sharp focus on prioritisation, you will manage product initiatives from concept to execution—translating complex problems into clear goals and measurable targets. Collaborating with stakeholders, you will champion adoption, ensure tangible results, and accelerate Sitetracker’s impact in the industries we serve.
The Skills You’ll Have:
Product Discovery:
Ability to identify important problems to solve through targeted customer discovery
Effective with a variety of research techniques
Excellent communication skills with the ability to interview customers using their language and terminology
Roadmap & Prioritization
Prioritise based on value provided, strategic alignment and delivery risk
Ability to build a business model that aligns with the required product investment
Ability to define goals, success metrics and outcomes for each initiative
Ability to develop a product positioning guide that communicates the value proposition of the product
Constant and consistent validation of previous product investments to ensure outcomes are achieved
Collaboration
Manage product stakeholders (sales, customer success, engineering, product design) effectively to gain alignment
Ability to confidently communicate priorities internally and externally
Product
Requirements Definition
Ability to document product needs through a well thought out PRD Ability to break down a problem into increments that have value in the marketplace
Aligning products with buyer and user personas to define an ideal customer profile
Can perform competitive analysis and counter positioning to drive adoption in the marketplace
Within 90 Days, You’ll:
- Become familiar with our internal tools and Product Playbook
- Gain a strong technical understanding of the Sitetracker product and capabilities
- Be able to articulate the value Sitetracker provides to our customers, the problems we solve, the people we solve them for, and the market segments we’re in
- Become Sitetracker Certified to gather a breadth of knowledge of the entire Sitetracker product, even beyond the area that you own
- Inherit the current roadmap for your product area and begin collaborating with your Scrum team to ensure the continuous delivery of value as you become integrated within the Sitetracker Product Team
- Have built working relationships with cross-functional teams such as Sales, Implementations, Customer Success, and Marketing
Within 180 Days, You’ll:
- Establish lines of communication with customers and engage in activities such as roadmap reviews, customer feedback sessions, and discovery interviews
- Become the go-to person for Engineering, Product Design, and Product Marketing for your product area
- Collaboratively define a roadmap that shows how your product area is likely to evolve over the next year
- Be deeply involved in product discovery, uncovering and validating business problems, and iteratively defining solutions
- Drive the delivery of several current roadmap items
Within 365 Days, You’ll:
- Be a subject matter expert in the market, our business, and our product
- Have guided the company through an entire end-to-end product development cycle–identifying and validating a market problem, defining success, incorporating it into the roadmap, iteratively defining the right solution, leading engineering through the development of features, launching new capabilities to market, observing and measuring the results, communicating our progress to the company, and releasing follow-on product improvements needed to confirm we’ve hit our goal
- Have strong working relationships with all the cross-functional teams in the company that allows you to rapidly deliver new ideas and features
- Have visibly and measurably levelled up our Product Management operational excellence
The Opportunity
As an Operations Associate on Sitetracker’s Customer Experience Operations Team, you’ll play a key role in making our services business run smoothly. You’ll help ensure that projects are set up correctly, resources are planned effectively, and billing is accurate and timely.
You’ll work closely with Delivery Managers, Project Managers, and the Operations Team to solve practical challenges like:
Matching the right people to the right projects,
Ensuring time & materials work is billed correctly
Keeping project data clean and organised
You’ll help improve and streamline processes, allowing our delivery teams to focus on serving customers. Experience with Salesforce, CPQ, and Certinia (FinancialForce) is a big plus, as you’ll use these systems daily to track work and deliver results.
Suppose you enjoy problem-solving, collaborating across teams, and ensuring details are accurate. In that case, this role will provide you with the opportunity to learn, grow, and have a meaningful impact on our operations.
What You’ll Do:
As an Operations Associate, you’ll be the engine behind our project execution success, managing everything from project setup and resource planning to skills tracking and billing workflows. You’ll ensure the right people are on the right projects at the right time, aligning team assignments with skills to drive efficient and high-quality delivery. Your reports won’t just inform; they’ll empower leadership with actionable insights for better, data-driven decisions. You’ll serve as a proactive and trusted operational partner to Delivery Managers, Finance, and Project Managers, identifying recurring issues and championing scalable solutions that elevate data quality and process automation. Collaborating closely with the Operations Manager, you’ll contribute to high-impact strategic initiatives, such as process redesigns, tool enhancements, and system integrations, representing Operations in cross-functional projects that enhance our customer delivery. Your expertise in navigating Salesforce, Certinia, and internal tools will set you apart as the go-to team member who ensures nothing falls through the cracks
The Skills You’ll Have:
- Resource Planning & Skills Management
- Maintain and update resource allocation recommendations for project schedules and assignments.
- Coordinate assignments of project delivery teams with upcoming projects and skills required.
- Facilitate and coordinate resource planning across regions
- Monitor utilisation targets and flag resource conflicts.
- Coordination of Partner resources
- Project Creation and Tracking
- Set up new projects in our project management/ERP system accurately and on time.
- Maintain project records, budgets, and billing milestones.
- Support Implementation Managers with project data accuracy.
- Billing & Finance Support:
- Basic knowledge of time-tracking and expense reconciliation.
- Collect, validate, and prepare Implementation Time & Materials billing & subscription overages information supplied to finance for invoicing.
- Reconcile time entries and expenses.
- Support Finance to ensure timely, accurate invoicing.
- Process Support & Reporting
- Follow standard operating procedures for project creation, billing, and resource planning.
- Help identify process gaps and propose improvements.
- Produce scheduled reports on resource utilisation, project status, and billing.
- Technology:
- Comfort with Google Sheets and Microsoft Excel for tracking and reporting.
- Proficiency with Salesforce (Opportunities, Reports, Dashboards) and/or Certinia (FinancialForce) is a plus
- Professional Qualities:
- Strong organisational skills and the ability to manage multiple tasks at once.
- Collaborative, with excellent communication skills to work across the Delivery, Finance, and Operations teams.
- Analytical mindset with a focus on accuracy and process improvement.
Within 90 Days, You’ll:
- Complete onboarding and systems training.
- Learn internal processes for project setup, billing, and resource planning.
- Accurately create new projects in the system with supervision.
- Begin supporting time-entry validation and data cleanup.
- Transition into facilitating the Monthly Subscription overages process
Within 180 Days, You’ll:
- Independently manage project creation requests, monitor resource allocations, and resolve conflicts with high accuracy.
- Support monthly T&M billing cycles and subscription overages processes, ensuring data is accurate and delivered on time.
- Produce standard resource and billing reports and serve as the primary point of contact for related questions.
- Demonstrate ownership of assigned operational workflows and consistently maintain minimal errors.
- Proactively suggest and assist in implementing process improvements to enhance efficiency and accuracy.
Within 365 Days, You’ll:
- Execute end-to-end project setup, resource planning, skills tracking/management, and billing processes with accuracy and accountability.
- Plan project resources effectively based on team skills and ensure nothing falls through the cracks by being reliable and responsive.
- Develop and enhance reporting outputs, providing actionable insights that support data-driven leadership decisions.
- Drive data quality and process automation by identifying issues and recommending scalable improvements; demonstrate confidence using Salesforce, Certinia, and other internal systems.
- Partner with the Operations Manager on strategic initiatives, represent the Operations team in cross-functional projects, and support process redesigns, tool upgrades, or system integrations.
The Opportunity
As a Solution Analyst I, you are not just filling a role—you are stepping into a position that transforms how businesses operate. This is your chance to be at the intersection of technology, strategy, and customer success. You will partner with Solution Engineers and Architects to design and deliver scalable solutions that address real-world challenges for global enterprises.
This hands-on role blends technical expertise, analytical thinking, and customer engagement to create solutions that matter. From configuring Sitetracker modules and performing data migrations to building actionable dashboards and leading requirements sessions, you will drive measurable outcomes that shape the success of critical infrastructure projects worldwide.
This role also offers global exposure. You’ll collaborate with international teams and stakeholders, working flexible schedules to match business priorities—including UK (3 PM – 12 AM IST) and US (6 PM – 3 AM IST) shifts, with occasional rotations as required
What You’ll do:
We’re looking for a solution-oriented problem solver with strong technical aptitude and a passion for driving impact. Your expertise in Salesforce configurations, automation, data migrations, and advanced Excel will help you deliver high-quality outcomes. Just as important are your communication skills and collaborative mindset, enabling you to engage confidently with customers and internal teams.
You thrive in fast-paced environments, manage multiple priorities with precision, and take ownership of delivering exceptional results.
The Skills You’ll Have:
Technical Aptitude
+ Configure modules and implement automation using Salesforce flows.
+ Develop and implement approval processes, validation rules, and reports.
+ Perform data migration using Data Loader and advanced Excel (VLOOKUP, Pivot tables).
+ Understand custom metadata types and managed packages.
Communication & Collaboration
+ Strong verbal and written communication skills.
+ Ability to engage with customers and internal teams throughout project delivery.
Work Management
+ Manage multiple tasks with attention to detail in a fast-paced environment.
+ Consistently deliver quality outcomes under tight deadlines.
Preferred Certifications
+ Salesforce Certified Administrator (or ability to achieve in 6 months).
+ Sitetracker Certification post-training.
Within 90 Days, You’ll:
- Achieve 85% utilization, ensuring billable efficiency and customer satisfaction
- Translate customer business requirements into detailed technical specifications.
- Assist in system architecture design for scalable solutions.
Within 180 Days, You’ll:
- Train others on how to use and configure the Sitetracker product.
- Manage configuration tasks across multiple projects concurrently.
- Lead customer meetings, ensuring adherence to deadlines and deliverables.
Within 365 Days, You’ll:
- Lead small to medium-sized implementations end-to-end, from solution design and requirements gathering to training and go-live.
- Train new specialists on Sitetracker implementation methodologies and technical concepts.
- Make critical implementation decisions autonomously
The Opportunity
This role is essential for developing custom features on top of the Sitetracker (ST) package to solve specific gaps in customer business processes. It provides a critical entry point for engineers to work directly with customers, translating their unique business problems into technical solutions. The role ensures that moderately complex technical solutions are designed and implemented efficiently while maintaining high code quality and adhering to customer timelines. It serves as a foundational role within the restructured FDE group, providing a clear path for technical growth and future seniority within the organization.
What You’ll Do:
You will develop moderately complex custom features on top of the Sitetracker package to solve specific gaps in customer business processes. Work directly with customers to translate their unique business problems into technical solutions, maintain high code quality and adhering to customer timelines and have constant and effective communications with customers
The Skills You’ll Have:
Technical Aptitude
+ Writes reasonably efficient, bulk-safe Apex classes and triggers
+ Understand and implements OOPs concepts
+ Understands limits and governor constraints fundamentals
+ Building LWCs
+ Meaningful unit tests with positive/negative coverage(90%+)
Communication
+ Good oral and written communication skills, with the ability to clearly convey technical concepts to both technical and non-technical audiences
+ Strong interest working with internal stakeholders throughout the feature development lifecycle, from initial planning through to deployment
Work Management
+ Ability to manage multiple concurrent projects, including handling 2–3 high-effort and 4–5 medium-effort projects simultaneously, or supporting 5–6 customers at a time
+ Has experience delivering high-quality work within tight deadlines, demonstrating strong prioritization ability, efficiency, and attention to detail under pressure
Within 90 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
Within 180 Days, You’ll:
- Have built and shipped medium-sized modules
- Have gained expertise to completely understand the customer’s requirement and the best implementation approach
- Collaborate with external teams to debug issues raised by customers
- Participate in the initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
Within 365 Days, You’ll:
- Have gained strong knowledge of Sitetracker product features
- Have gained strong knowledge of established process, best practices
- Have established themselves as person who can be trusted with working with different team/customers to drive the resolutions and drive things with minimal or no guidance
- Has established great reputation with all the customer worked with in an year
The Opportunity
This isn’t just a Staff Salesforce Engineer role — it’s an opportunity to be a technical visionary and a true force multiplier within Sitetracker’s engineering organisation. You’ll own a critical strategic charter end-to-end, architecting scalable and resilient solutions on Force.com while influencing architectural decisions across complementary technologies like React Native and Spark. You’ll work on sophisticated engineering challenges across domains such as telecom and energy, delivering capabilities that directly enhance customer efficiency and unlock value.
Your success will be defined not just by what you build — but by the technical standards you elevate, the mentorship you provide, the innovation you spark, and the long-term architectural health you drive across the platform. If you thrive on technical excellence, strategic ownership, and building elite engineering cultures, you will find immense purpose and impact here.
What You’ll do:
As a Staff Salesforce Engineer & Tech Lead, you’ll take the lead in defining, executing, and raising the bar for technical excellence. You’ll collaborate deeply with engineering, product, and design partners across global teams and guide your development pod through clarity of thought, strategic technical prioritisation, and rigorous execution.
You’ll drive architectural decision-making, author technical design docs, lead implementation, solve high-complexity platform challenges, and ensure our systems remain performant, secure, and future-ready. You’ll be an active cultivator of engineering craft — enabling others to grow through mentorship, code reviews, pairing, and modelling best-in-class engineering behaviours. Your role will accelerate not only our software but our organisation’s long-term technical maturity and velocity.
The Skills You’ll Have
- Technical Architecture & Platform Design
- Able to lead technical architecture for major product modules and design scalable, performant Salesforce solutions.
- Ensures architectural decisions align across Salesforce and complementary technologies like React Native and Spark.
- Evaluates technical risks and makes strategic trade-off decisions.
- Drives platform integration at scale, aligning data models and execution flows.
- Designs for extensibility, resilience, and long-term adaptability.
- Excellence in Salesforce Engineering & Platform Execution
- Develops and implements solutions using Apex, SOQL/SOSL, LWC, and Aura with deep platform knowledge.
- Optimises query performance, runtime execution, and governor limit consumption.
- Establishes and enforces coding standards and scalable design patterns.
- Builds secure, high-quality, maintainable code foundations.
- Implements comprehensive testing strategies, including performance and security validation.
- Technical Leadership & Mentorship
- Mentors engineers through hands-on guidance in debugging, refactoring, and architectural thinking.
- Models engineering excellence and elevates team capabilities.
- Promotes a culture of continuous learning and documentation.
- Facilitates knowledge-sharing sessions and technical deep dives.
- Guides teams to operate with stronger technical clarity and ownership.
- Product Collaboration & Cross-Functional Influence
- Collaborates with Product Managers to align scope, sequencing, and feasibility.
- Translates business objectives into well-formed technical execution plans.
- Produces clear technical design documentation for diverse audiences.
- Influences decision-making by advocating for scalable, customer-centric technical solutions.
- Ensures technical efforts directly support product outcomes and customer value.
Within 90 Days, You’ll:
- Develop a deep understanding of core Salesforce product modules and their execution patterns.
- Ramp fully into Sitetracker’s technology stack, architectural guidelines, and engineering principles.
- Deliver enhancements and fixes that demonstrate quality, speed, and architectural alignment.
- Contribute meaningful insight through code reviews and technical recommendations.
- Build strong working relationships across engineering, product, and design.
Within 180 Days, You’ll:
- Design, build, and release large-impact platform components or features.
- Serve as the primary technical reference for key modules in the stack.
- Lead incident investigations and drive preventative improvements.
- Identify areas of technical debt and initiate prioritised remediation efforts.
- Shape roadmap discussions by offering well-reasoned technical perspectives.
Within 365 Days, You’ll:
- Drive a significant technical or product initiative from initial concept through launch, adoption, and stability.
- Elevate team technical maturity through ongoing mentorship, code quality improvements, and process refinements.
- Improve system maintainability, scalability, and developer productivity through modernisation or re-architecture efforts.
- Reduce defects and accelerate development velocity through improved engineering practices.
- Become a domain expert in the industries served (telecom, EV, renewables, utilities), applying that knowledge to system design and product evolution.
The Opportunity
Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you’ll directly impact customer retention and growth by demonstrating tangible value and ROI. You will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the US region while experiencing constant growth challenges and opportunities.
What You’ll Do
As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value across the dynamic US region, partnering with a diverse portfolio of Enterprise and Regional accounts. You will own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker’s business value. This includes skillfully navigating complex customer organizations to build deep rapport and trust with senior leadership, understanding their mission-critical milestones and strategic objectives.
You will proactively assess and diagnose customer challenges, developing comprehensive mitigation plans to prevent churn and elevate the overall customer experience through seamless cross-functional collaboration. Furthermore, you will continuously reinforce and improve Customer Success processes, always seeking to go above and beyond in every interaction, both externally with clients and internally with our teams. You will serve as a vital conduit, ensuring our customers’ voices are heard and their evolving needs are met with innovative solutions.
The Skills You’ll Have
Core Customer Success Manager skills:
+ Manage a diverse portfolio of enterprise accounts, applying high-touch engagement models that drive strong relationships and help customers realize measurable value from the platform.
+ Create and execute impactful account and success plans, demonstrating a strong customer-first mindset and ensuring customers achieve clear business value from their investment.
+ Collaborate with Renewals and Sales counterparts to share customer health insights and influence positive renewal outcomes for six- and seven-figure contracts.
+Develop a deep understanding of your book of business to anticipate risks, remove blockers, and proactively guide customers toward successful outcomes.
+ Build trusted relationships with key stakeholders, positioning yourself as a strategic advisor and strong advocate for your customers internally.
Improving customer experience and satisfaction, including stakeholder management:
+ Fostered deep customer relationships through working in a ‘high-touch’ engagement model
+ Engages effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences.
+ Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions.
+ Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction.
+ Quickly builds and establishes strong, trusted relationships with Business Sponsors and Economic Buyers.
Demonstrating ‘Business Value Realisation’ (BVR), and contract value:
+ Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives.
+ Clearly articulate how you identified value, how it aligned to a customer’s overall business objectives, and how it was delivered and measured.
+ Creates jointly-owned success plans with customers and validates business value with customer executives.
+ Builds out Success Stories and collaborates with Marketing to publish these with clients, showcasing impact.
+ Generates public endorsements from clients, serving as powerful advocates for Sitetracker’s solutions.
Technical Aptitude:
+ Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations.
+ Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs.
+ Proficient in using modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks.
+ Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes.
Within 90 Days, You’ll:
- Successfully create and initiate success & account plans for your assigned portfolio of US accounts, aligning with customer and Sitetracker objectives.
- Begin to deeply engage with senior customer leadership across your region, building initial rapport and understanding their critical business drivers and strategic vision.
- Proactively assess and diagnose initial customer issues, collaborating with cross-functional teams to formulate and implement actionable mitigation plans.
Within 180 Days, You’ll:
- Consistently execute and refine your success & account plans, actively demonstrating tangible ROI and business value to customers through clear metrics and outcomes.
- Expertly navigate complex customer organizations, turning detractors into champions and driving internal cross-functional improvements that enhance the customer experience.
- Proactively identify and champion opportunities for customer experience enhancement, adoption, and retention, becoming a vocal advocate for customer needs within Sitetracker.
Within 365 Days, You’ll:
- Consistently drive retention and expansion across your entire US portfolio, significantly contributing to Sitetracker’s growth through strong renewals and increased platform utilization.
- Solidify your position as a trusted advisor for senior customer leadership, influencing their long-term strategy and ensuring Sitetracker is an indispensable partner.
- Shape and optimize Customer Success practices within the US region, contributing directly to Sitetracker’s global CS operational excellence and market leadership.
The Opportunity
This is not a traditional Salesforce DevOps role focused on maintaining pipelines; this is an opportunity to own and evolve a modern, source-driven Salesforce delivery ecosystem at scale. As a Salesforce DevOps Engineer, you will be responsible for transforming how Salesforce applications are built, packaged, validated, and released by fully embracing Salesforce DX, CI/CD automation, and Second-Generation Packaging.
You’ll play a critical role in moving teams away from fragile, manual release processes and toward high-frequency, reliable, and secure deployments. Your work will directly impact product stability, engineering velocity, and customer trust. This role is ideal for someone who thrives on automation, takes proactive ownership, and enjoys influencing how engineering teams operate at scale.
What You’ll Do
As a Salesforce DevOps Engineer, you’ll design and drive a source-driven development and release strategy that supports multiple scrum teams delivering frequently and safely. You’ll build and optimise CI/CD pipelines that validate, test, secure, and package Salesforce metadata automatically — ensuring every release is predictable and production-ready.
You’ll work closely with developers, architects, and release stakeholders to manage package modularity, dependencies, and branching strategies. From troubleshooting complex deployment failures to improving pipeline performance and release cadence, you’ll ensure that Salesforce delivery is fast, scalable, and resilient. Your role will go beyond execution — you’ll actively identify risks, prevent incidents, and continuously improve DevOps maturity across teams.
The Skills You’ll Have
1. Deep Technical Proficiency in Salesforce DevOps
*Manages Salesforce metadata entirely as source code using Salesforce DX and Git as the system of record
*Creates, versions, and promotes Unlocked Packages or Second-Generation Packages using SFDX CLI
*Designs and executes CI-driven deployments without relying on Change Sets
*Automates deployments using Scratch Orgs and sandbox-based workflows
*Supports high-frequency releases (multiple per month) while maintaining stability
*Designs package dependency strategies for complex Salesforce codebases
2. CI/CD Automation & DevSecOps
*Builds and maintains CI/CD pipelines using tools like Jenkins or CircleCI
*Integrates validation, testing, and static code analysis into automated pipelines
*Implements automated package versioning as part of the release process
*Optimizes pipelines to reduce build time and deployment failures
*Embeds security and quality checks early in the delivery lifecycle
3. Proactive Leadership & Growth Mindset
*Independently troubleshoots and resolves build and deployment failures
*Proactively identifies and flags risks in release pipelines or delivery plans
*Supports multiple scrum teams simultaneously without compromising quality
*Drives automation and DevOps improvements without waiting for direction
*Prevents production incidents through early detection and proactive controls
*Mentors engineers on Salesforce DevOps best practices
4. Effective Technical Communication & Documentation
*Clearly explains branching strategies, pipeline architecture, and package flows to teams
*Documents CI/CD workflows, DevOps runbooks, and SFDX configurations
*Maintains and standardizes sfdx-project.json and related project structures
*Leads DevOps onboarding sessions for new teams
*Influences how teams structure repositories and manage releases
Within 90 Days, You’ll
- Take ownership of existing Salesforce DevOps pipelines and release processes
- Successfully support ongoing releases using SFDX-based, source-driven workflows
- Identify gaps, risks, and improvement areas in CI/CD and packaging strategies
- Establish trust with development and scrum teams through reliable delivery
Within 180 Days, You’ll
- Implement or optimize Unlocked Packages or 2GP strategies across teams
- Improve CI/CD pipeline performance, stability, and automation coverage
- Increase release frequency while reducing deployment errors and rollbacks
- Proactively prevent incidents through improved validation and monitoring
Within 365 Days, You’ll
- Drive Salesforce DevOps practices at scale across multiple scrum teams
- Enable high-confidence, high-frequency releases (more than two per month)
- Standardize DevOps documentation, workflows, and delivery patterns
- Act as a trusted DevOps leader influencing Salesforce engineering strategy
The Opportunity
This isn’t just a Senior Product Designer role; you’ll craft intuitive, powerful workflows for real users in the field — from network deployment managers to technicians in low-connectivity environments. You’ll investigate user problems deeply, uncover actual needs, and translate them into elegant, efficient, and high-impact product experiences.
You’ll work closely with product, engineering, research, customer success, and industry experts to bring clarity to ambiguous problems and deliver designs that drive measurable improvements in usability, adoption, and customer satisfaction. If you thrive on empathetic discovery, intelligent problem framing, and beautifully implemented software design, this role will suityou well.
What You’ll Do
Uncover user needs through research and transform them into clear problem definitions and UX direction.
Create structured UX flows, wireframes, and high-fidelity mockups aligned with design-system standards.
Validate designs through user testing, feedback loops, and qualitative/quantitative insights.
Partner with product and engineering to ensure designs are accurately implemented and feasible.
Drive design clarity and quality with independent ownership, critical thinking, and strong communication.
The Skill Set:
- UX Design & Problem Solving
- Demonstrates deep curiosity and ability to uncover users’ true needs
- Produces highly structured user flows, wireframes, and mockups
- Understands the end-user’s operational context, limitations, and goals
- Design workflows that eliminate friction and improve user clarity
- Shows a thoughtful design process in portfolio work
- Agency, Curiosity & Critical Thinking
- Takes initiative and self-directs without close supervision
- Investigates ambiguous problem spaces
- Asks thoughtful questions that clarify needs, constraints, and success outcomes
- Explores and uses modern design and AI tools
- Owns outcomes, not just tasks
- User Research
- Conducts interviews, usability testing, and workflow analysis
- Synthesises learnings and extracts actionable insights
- Shares findings that influence product direction
- Balances research depth with product velocity
- Works comfortably in ambiguous, discovery-heavy contexts
- UI Design & Visual Craft
- Creates clean, consistent, visually clear interfaces
- Pays strong attention to spacing, hierarchy, and detail
- Works within and contributes to a shared design system
- Demonstrates well-composed visual work in portfolio
- Designs for clarity and intuitive comprehension
- Design System Contribution
- Utilizes existing components effectively
- Contributes improvements and new patterns
- Documents design intent and component guidelines
- Advocates for consistency across UX surfaces
- Supports design scalability and shared standards
Within 90 Days, You’ll:
- Develop a strong understanding of Sitetracker users and workflows
- Contribute UX and visual design artefacts to feature development
- Participate in design reviews and implementation cycles
- Build collaborative working relationships across product and engineering
- Demonstrate independent problem exploration
Within 180 Days, You’ll:
- Lead design for mid-sized product features or verticals.
- Conduct and share research insights with cross-functional teams
- Proactively identify UX opportunities and improvements
- Contribute patterns or components to the design system
- Help improve the overall user experience through process insight
Within 365 Days, You’ll:
- Become the UX lead for a specific problem or product area
- Deliver end-to-end design from research through delivery
- Influence product direction based on user empathy and design reasoning
- Improve user workflows through thoughtful design iterationPartner with PMs on strategic design decisions and problem shaping
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
With Sitetracker’s customer base rapidly expanding, we’re seeing increased demand for scalable solution delivery using out-of-the-box features and declarative customization. The Senior Solution Engineer I plays a vital role in meeting this demand — helping us handle a growing project workload, increasing billable output, and ultimately contributing to top-line revenue growth.
This role offers the chance to work in a product-led company where your time is fully focused on feature development — no support work. You’ll have the autonomy to own projects end-to-end, working directly with customers to understand their business, design tailored solutions, and deliver tangible value. For high performers, it’s an opportunity to stretch your skills across analysis, consulting, and delivery — all within a collaborative team environment of Developers, Architects, and QAs.
What You’ll Do:
As a Senior Solution Engineer I, you’ll take full ownership of your projects, working hands-on with Sitetracker customers to understand their business needs and translate them into impactful solutions. Your role will involve managing your own workload, maintaining a strong utilization rate of 80%, and delivering high-quality, on-time outcomes that align with customer expectations and business goals.
You’ll build deep product expertise and use it to configure, develop, and deliver scalable solutions using Sitetracker’s out-of-the-box features. From discovery to deployment, you’ll lead the entire feature development lifecycle, ensuring that every solution you design not only meets technical requirements but also adds measurable value to the customer.
This role involves close collaboration with internal teams — including Developers, Architects, and QAs — allowing you to deepen your technical knowledge and broaden your understanding of implementation best practices. You’ll also be responsible for maintaining clear and proactive communication with customers, managing expectations, and ensuring that commitments are consistently met.
Success in this role will be measured not only by your technical capability but also by your ability to deliver quality work, follow best practices, and drive efficiency through smart time and project management. If you thrive in a fast-paced, customer-facing environment and enjoy solving real-world challenges with technology, this role offers a unique opportunity to make a significant impact.
The Skills You’ll Have:
Technical Aptitude
+ Designing and building Flows (e.g. screen flows, record-triggered flows, scheduled flows) Extensive use of advanced Flows, including subflows and complex automation scenarios. Develop and implement straightforward to moderately complex Flows, encompassing screen flows, record-triggered flows, and scheduled flows. Skillfully employ advanced Flows, such as subflows, to address intricate automation requirements.
+ Working with Custom Metadata Types (CMTs) for scalable and maintainable configurations
+ Managing and deploying Managed Packages
+ Building approval processes and validation rules, Using Data Loader for data imports and exports, Creating reports and dashboards, Writing complex SOQL queries involving relationships across multiple objects
+ Implementing configuration changes across standard and custom objects
Communication
+ Excellent oral and written communication skills, with the ability to clearly convey technical concepts to both technical and non-technical audiences.
+ Proven experience working with internal stakeholders throughout the feature development lifecycle, from initial planning through to deployment.
+ Strong client-facing experience, including gathering requirements, presenting solution demos, and ensuring alignment throughout project delivery.
Salesforce Certification
+ Salesforce Certified Administrator
+ Salesforce Certified Advanced Administrator
+ Salesforce Platform App Builder
Work Management
+ Proven ability to manage multiple concurrent projects, including handling 2–3 high-effort and 4–5 medium-effort projects simultaneously, or supporting 5–6 customers at a time.
+ Consistently delivered high-quality work within tight deadlines, demonstrating strong prioritisation, efficiency, and attention to detail under pressure
Within 90 Days, You’ll:
- Onboarding and Orientation – Understand Company structure, products and EDS services
- Salesforce Delivery Process Familiarity – Understand the process Solution Engineering follows to work on deliverables
- Review existing documentations, customizations, data model
- Training & Certification – Attend Sitetracker Admin training and complete the certification
- Review basic requirements and the solutions provided to gain understanding of product and start working of relatively low complexity requirements
Within 180 Days, You’ll:
- Start handling medium complexity work – semi- autonomously
- Achieve utilization of 80%
- Able to drive requirement gathering meetings with customer independently
- Communicate effectively and proactively with customers
Within 365 Days, You’ll:
- Able to understand, solution and implement complex solutions
- Autonomously drive the requirements
- Help and collaborate with other team members to deliver the best solution
- Earn Advanced ST Certifications
The Opportunity
With Sitetracker’s customer base rapidly expanding, we’re seeing increased demand for scalable solution delivery using out-of-the-box features and declarative customization. The Senior Solution Engineer I plays a vital role in meeting this demand — helping us handle a growing project workload, increasing billable output, and ultimately contributing to top-line revenue growth.
This role offers the chance to work in a product-led company where your time is fully focused on feature development — no support work. You’ll have the autonomy to own projects end-to-end, working directly with customers to understand their business, design tailored solutions, and deliver tangible value. For high performers, it’s an opportunity to stretch your skills across analysis, consulting, and delivery — all within a collaborative team environment of Developers, Architects, and QAs.
What You’ll Do:
As a Senior Solution Engineer I, you’ll take full ownership of your projects, working hands-on with Sitetracker customers to understand their business needs and translate them into impactful solutions. Your role will involve managing your own workload, maintaining a strong utilization rate of 80%, and delivering high-quality, on-time outcomes that align with customer expectations and business goals.
You’ll build deep product expertise and use it to configure, develop, and deliver scalable solutions using Sitetracker’s out-of-the-box features. From discovery to deployment, you’ll lead the entire feature development lifecycle, ensuring that every solution you design not only meets technical requirements but also adds measurable value to the customer.
This role involves close collaboration with internal teams — including Developers, Architects, and QAs — allowing you to deepen your technical knowledge and broaden your understanding of implementation best practices. You’ll also be responsible for maintaining clear and proactive communication with customers, managing expectations, and ensuring that commitments are consistently met.
Success in this role will be measured not only by your technical capability but also by your ability to deliver quality work, follow best practices, and drive efficiency through smart time and project management. If you thrive in a fast-paced, customer-facing environment and enjoy solving real-world challenges with technology, this role offers a unique opportunity to make a significant impact.
The Skills You’ll Have:
Technical Aptitude
+ Designing and building Flows (e.g. screen flows, record-triggered flows, scheduled flows) Extensive use of advanced Flows, including subflows and complex automation scenarios. Develop and implement straightforward to moderately complex Flows, encompassing screen flows, record-triggered flows, and scheduled flows. Skillfully employ advanced Flows, such as subflows, to address intricate automation requirements.
+ Working with Custom Metadata Types (CMTs) for scalable and maintainable configurations
+ Managing and deploying Managed Packages
+ Building approval processes and validation rules, Using Data Loader for data imports and exports, Creating reports and dashboards, Writing complex SOQL queries involving relationships across multiple objects
+ Implementing configuration changes across standard and custom objects
Communication
+ Excellent oral and written communication skills, with the ability to clearly convey technical concepts to both technical and non-technical audiences.
+ Proven experience working with internal stakeholders throughout the feature development lifecycle, from initial planning through to deployment.
+ Strong client-facing experience, including gathering requirements, presenting solution demos, and ensuring alignment throughout project delivery.
Salesforce Certification
+ Salesforce Certified Administrator
+ Salesforce Certified Advanced Administrator
+ Salesforce Platform App Builder
Work Management
+ Proven ability to manage multiple concurrent projects, including handling 2–3 high-effort and 4–5 medium-effort projects simultaneously, or supporting 5–6 customers at a time.
+ Consistently delivered high-quality work within tight deadlines, demonstrating strong prioritisation, efficiency, and attention to detail under pressure
Within 90 Days, You’ll:
- Onboarding and Orientation – Understand Company structure, products and EDS services
- Salesforce Delivery Process Familiarity – Understand the process Solution Engineering follows to work on deliverables
- Review existing documentations, customizations, data model
- Training & Certification – Attend Sitetracker Admin training and complete the certification
- Review basic requirements and the solutions provided to gain understanding of product and start working of relatively low complexity requirements
Within 180 Days, You’ll:
- Start handling medium complexity work – semi- autonomously
- Achieve utilization of 80%
- Able to drive requirement gathering meetings with customer independently
- Communicate effectively and proactively with customers
Within 365 Days, You’ll:
- Able to understand, solution and implement complex solutions
- Autonomously drive the requirements
- Help and collaborate with other team members to deliver the best solution
- Earn Advanced ST Certifications
The Opportunity
This role is an opportunity to build high-quality, scalable software that directly enables real-world infrastructure deployment across telecom, energy, utilities, and renewables. You will work in a modern engineering organization where craftsmanship, velocity, user empathy, and technical maturity are valued. Success will be measured by the quality of code, as well as collaboration, communication, understanding customer use-cases, and uplifting engineering excellence.
What You’ll Do:
As a Senior Software Engineer I, you will design and implement end-to-end features by partnering with Product, QA, and DevOps to translate complex requirements into implementation plans and maintainable code. You would architect scalable solutions by designing and building performant, reusable Apex and LWC components, focusing on advanced asynchronous patterns and state management, lead complex integrations by overseeing the design and execution of inbound and outbound integrations, drive engineering excellence by drafting Technical Design Documents (TDD), breaking down technical specifications, and advocating for architectural improvements.
You will optimize performance by focusing on database query performance and indexing to ensure the platform handles increasing loads efficiently. You would ensure quality and customer impact by building software that supports diverse user personas and real-world usage patterns, while leveraging AI tools for refinement and deliver with autonomy by managing project scope independently, providing accurate effort estimations, and maintaining a commitment to meeting deadlines.
The Skills You’ll Have:
Technical Expertise & Architecture
+ Designs and builds complex, performant, and reusable Apex/LWC components that manage state and interact with external system
+ Deep experience designing and executing both inbound and outbound integrations.
+ Apex Mastery: Implements advanced async patterns (Queueable, Platform Events) and consistently writes reusable, efficient, and thoroughly tested Apex
+ Understands modern design patterns and best-practice development approaches
+ Writes extensible, test-friendly code
+ Advocates for architectural improvements that benefit scalability and maintainability
+ Understands how their component fits into the larger system
+ Approaches debugging analytically, identifying issues across multiple layers
+ Recognises knowledge gaps and actively seeks learning
Quality & Customer Focus
+ Learns the “why” behind requirements and user scenarios.
+ Builds software that supports real-world usage patterns including offline and low-connectivity environments
+ Leverages AI to surface edge-case conditions
+ Writes code that reduces downstream testing risk and future defects
+ Thinks empathetically about multiple product personas
Work Management
+ Strong commitment to meet the delivery deadlines
+ High autonomy in managing project scope
+ Handling competing architectural priorities across multiple projects
+ Helps drive clarity during technical discussions and team execution
+ Sets a collaborative tone rooted in humility and shared learning
Communication & Influence
+ Communicates clearly, frequently and successfully in both written and verbal formats
+ Adapts style based on audience both technical or business
+ Able to present work and demo functionality to groups
+ Communicates well in both in-person and remote environments.
Within 90 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
The Opportunity
This isn’t just a Senior Software Engineer I role — it’s an opportunity to build high-quality, scalable software that directly enables real-world infrastructure deployment across telecom, energy, utilities, and renewables. You’ll work inside a modern engineering organisation where craftsmanship, velocity, user empathy, and technical maturity matter. You will contribute as a hands-on builder while growing into broader architectural thinking and cross-functional influence.
Your success will be measured not only by the quality of the code you produce, but also by how you collaborate, communicate, understand customer use cases, and help elevate engineering excellence across the team.
What You’ll Do
As a Senior Software Engineer, you’ll design and implement features end-to-end while partnering closely with Product, QA, DevOps, and fellow engineers across the platform. You’ll break down technical requirements, write clean extensible code, contribute to technical documents, mentor junior engineers, and model strong engineering fundamentals.
Specifically, you will:
Translate product and technical requirements into implementation plans
Write well-structured, maintainable, and unit-testable code
Independently break down technical specifications for smaller projects
Draft sections of technical design documentation (e.g., TDD)
Debug complex issues across multiple systems
Use AI tools to assist in generating and refining code and test coverage
Understand synchronous vs asynchronous processes and apply appropriately
Optimize database query performance and indexing
The Skill Set
- Technical Expertise & Architecture
- Demonstrates deep proficiency in core programming languages and frameworks
- Understands modern design patterns and best-practice development approaches
- Writes extensible, test-friendly code
- Advocates for architectural improvements that benefit scalability and maintainability
- Understands how their component fits into the larger system
- Approaches debugging analytically, identifying issues across multiple layers
- Recognises knowledge gaps and actively seeks learning
- Leadership & Team Enablement
- Provides mentorship to junior engineers through pairing, guidance, and code reviews
- Shares knowledge openly and constructively
- Works effectively across cross-functional touchpoints — product, QA, DevOps, support
- Helps drive clarity during technical discussions and team execution
- Sets a collaborative tone rooted in humility and shared learning
- Quality & Customer Focus
- Learns the “why” behind requirements and user scenarios
- Builds software that supports real-world usage patterns — including offline and low-connectivity environments
- Leverages AI to surface edge-case conditions
- Writes code that reduces downstream testing risk and future defects
- Thinks empathetically about multiple product personas
- Communication & Influence
- Communicates clearly and succinctly in both written and verbal formats
- Adapts style based on audience — technical or business
- Asks clarifying questions when needed
- Able to present work and demo functionality to groups
- Easily understood regardless of medium — in-person or remote
Within 90 Days, You’ll:
- Ramp into the core product and engineering workflows
- Deliver development tasks independently with quality and timeliness
- Participate actively in code reviews and technical discussions
- Build a strong working rhythm with team members across engineering and productDemonstrate understanding of user contexts and personas
Within 180 Days, You’ll:
- Serve as a reliable contributor for medium-sized feature development
- Draft technical specification sections within design documentation
- Identify and reduce technical debt within your assigned areas
- Contribute to improving automated testing and reliability
- Mentor junior teammates consistently
Within 365 Days, You’ll:
- Become the go-to technical reference for specific parts of the platform
- Consistently deliver features from specification through release
- Help influence technical direction through feedback and perspective
- Improve developer experience through newer patterns, documentation, or tooling
- Demonstrate ownership of software quality and customer impact
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity:
This is more than just a standard engineering role; it’s an opportunity to be a core builder on a team delivering critical infrastructure software to a global audience. As a Software Engineer, you will move beyond executing tasks to owning the development of complex features that solve real-world customer problems in rapidly evolving industries like telecom and renewable energy. You’ll join a highly collaborative, forward-thinking team that gives you the autonomy to translate challenging requirements into exceptional products, all while investing in your technical and professional growth. If you are driven by writing clean, scalable code and want to see your work have a tangible impact on a product used by major global companies, you will thrive here.
What You’ll Do:
As a Software Engineer, you will play a key role in building the scalable and robust solutions that power our entire web and mobile platform. You will collaborate with product managers, product designers, and senior engineers to design, develop, and optimize the custom applications that help our customers build the future of infrastructure. You will own the development of new features and the enhancement of existing components across both web and mobile, while maintaining high quality standards. Your contributions won’t just keep our systems running—they will elevate what’s possible for our teams and our global customers.
The Skills You’ll Have:
- Technical Proficiency in Salesforce:
- Write high-quality, reusable, and thoroughly tested code for moderately complex features using Apex, LWC, and modern JavaScript frameworks.
- Apply your knowledge of Salesforce platform limits to design and build scalable solutions.
- Write and consume REST services and platform APIs to support complex integrations and workflows.
- Build and maintain robust automated test suites using modern frameworks like Jest and Playwright.
- Ownership & Impact:
- Take ownership of moderately complex features from technical design through to deployment, identifying and clearing blockers along the way.
- Proactively identify technical debt within your area of ownership and contribute to a plan for continuous optimisation.
- Effectively estimate effort for technical solutions, balancing development speed with long-term quality and polish
- Communication:
- Communicates technical ideas clearly and effectively to both technical and non-technical peers.
- Confidently delivers engaging and well-structured technical presentations to diverse audiences, including large groups, by effectively conveying complex information, answering questions thoroughly, and maintaining audience interest.
- Listens attentively to others, responds appropriately to technical questions and discussions, and provides constructive feedback on the technical ideas and documentation of other engineers.
- Collaboration:
- Collaborates closely with the team to perform code reviews that follow Sitetracker coding standards.
- Ability to understand use cases and gather quick feedback from peers and stakeholders to build a better product.
- Leverage AI tools to increase productivity and build better products with the team.
Within 90 Days, You’ll:
- Become a productive contributor to the codebase and gain expertise in several modules of the Sitetracker product.
- Be fully ramped up on our technology stack and established design patterns.
- Deliver several key feature enhancements and bug fixes as a core member of your delivery team.
Within 180 Days, You’ll:
- Have successfully built and shipped a significant, customer-facing feature module from start to finish.
- Serve as a technical point of contact for the features and modules you have built during design and requirement sessions.
- Collaborate with customer-facing teams to effectively debug and resolve issues raised by users.
- Use your growing expertise to identify areas of technical debt and deliver an action plan to resolve it.
Within 365 Days, You’ll:
- Mentor new junior engineers and interns, helping them ramp up on development practices and team processes.
- Drive efficiencies in the team by advocating for and implementing improvements to our processes and coding standards.
- Develop a strong expertise in the industries we serve to better inform the software you build.
- Serve as a subject matter expert in several areas of the application, helping other teams solve complex problems.
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service. You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to Salesforce. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
Within 60 days, You’ll:
- Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
The Opportunity
This Staff Engineer role represents an opportunity to serve as a technical visionary and a force multiplier, influencing the trajectory of our product innovation and delivering substantial customer value. As the dedicated technical owner for a strategic team, you’ll lead feature deliveries with significant autonomy, architecting robust, scalable solutions. We’re talking about tackling complex challenges across diverse verticals, such as telecom and energy.
Your impact will be measured not just by the code you write, but also by the successful launch and adoption of new functionalities, the demonstrable growth of your team’s technical capabilities through mentorship, the proactive management of technical debt, and a tangible improvement in our codebase’s health. If you’re passionate about building elite engineering teams, thrive on strategic ownership, and want to make a profound and lasting impact on our product and customers, this is your platform. You’ll play a pivotal role in ensuring our software is not just functional, but also high-quality, scalable, and maintainable, driving our overall technical excellence.
What You’ll Do
As a Staff Engineer and Tech Lead, you’ll drive the technical roadmap, pushing the boundaries of what’s possible on the existing platform and influencing the broader ecosystem. You’ll be a leader and mentor, empowering your team to build highly scalable, maintainable solutions that directly deliver significant customer value and product innovation. From influencing architecture to elevating engineering practices, your work will be pivotal in accelerating our growth and solidifying our position as industry leaders.
Here’s how you’ll make an impact:
Drive Technical Vision & Architecture: You’ll lead the technical vision for your domain, designing and implementing complex, scalable solutions in the existing platform while considering their impact and integration with Mobile and other micro-services. You’ll ensure solutions are secure, performant, and maintainable.
Champion Code Quality & Best Practices: You’ll establish, champion, and rigorously enforce coding standards, design patterns, and best practices across software development, including comprehensive testing strategies for non-functional requirements like performance and security.
Elevate Team Technical Proficiency: You’ll act as a force multiplier for your team, actively mentoring other engineers through hands-on guidance (e.g., pair programming, debugging), facilitating knowledge-sharing sessions, and defining personalised development plans to foster continuous growth.
Proactively Manage Technical Debt: You’ll continuously identify, prioritise, and lead initiatives to address technical debt, ensuring the codebase remains robust, adaptable, and a foundation for future innovation.
Bridge Technical & Business Outcomes: You’ll collaborate extensively with Product Managers, Product Quality Leads, and Designers to deeply understand business and commercial outcomes, providing constructive technical input for prioritisation, capacity planning, and strategic discovery.
Lead Complex Problem Resolution: You’ll serve as the primary escalation point for intricate technical challenges, guiding root cause analysis for incidents, and continuously monitoring system health to proactively identify and address potential issues.
Foster Agile Clarity: You’ll embrace ambiguity in initial development stages, leading by example in generating asynchronous content like technical design documents (TDDs), data models, and POCs to gather continuous feedback and refine designs iteratively.
The Skills You’ll Have
- You will drive a specific domain’s technical vision and architectural design, ensuring alignment with overarching architectural principles across various technology stacks.
- You will not be attached to any particular technology, and do not shy away from learning new technologies to solve problems.
- Ready to embrace Salesforce and expand your expertise, you’ll leverage your background in open-source cloud technologies and industry best practices to innovate and improve our product.
- You will design and implement robust, scalable solutions, leveraging deep expertise in agile programming, SOLID principles and Design patterns. Your focus will also be on security, performance, and maintainability.
- You will proactively identify and address technical debt and architectural bottlenecks, proposing and executing strategic action plans to improve codebase health and overall system adaptability.
- You will establish, champion, and rigorously enforce coding standards, design patterns, and best practices for the software development, including comprehensive testing strategies for non-functional requirements.
- You will lead and mentor technical teams, providing direct hands-on guidance, facilitating knowledge transfer, and fostering an environment of efficient collaboration, continuous improvement, and knowledge sharing.You will effectively collaborate with Product Managers and Designers to understand business outcomes, provide accurate effort estimations, challenge priorities, and ensure technical feasibility.
- You will develop comprehensive technical design documents, API documentation, and user stories, clearly articulating complex technical concepts to both technical and non-technical stakeholders.
- You will champion and implement continuous integration/continuous delivery (CI/CD) pipelines and Source-Driven Development practices to streamline our development lifecycle and optimise deployment efficiency.
What You’ll Achieve in Your First Year
- Within 90 Days, You’ll:
- Become an expert in the functionality and codebase of several core product modules, understanding execution flow, design patterns and their integration points within the broader tech stack.
- Acquire knowledge on Salesforce to the extent that you can start building solutions independently while applying your full-stack open-source experience to make it better.
- Complete your development plan, fully ramping up on our technology stack, established design patterns, and Sitetracker’s overarching architectural principles.
- Build strong relationships with your scrum team members, key local and international stakeholders, and relevant Product and Design counterparts.
- Deliver initial enhancements and bug fixes, demonstrating quick impact and adherence to established code quality standards.
- Actively participate in code reviews, providing constructive feedback that enhances team proficiency and aligns with defined standards.
Within 180 Days, You’ll:
- Successfully architect, build, and ship large, impactful modules and features, demonstrating adherence to scalability, performance, and maintainability requirements.
- Serve as a primary technical expert for key modules and features, actively leading architectural and design discussions during requirement and design sessions.
- Proactively identify technical debt and architectural bottlenecks within your domain, and propose and initiate strategic action plans to address them.
- Lead the team in conducting thorough root cause analyses for incidents and implementing preventative measures to mitigate recurrence.
- Collaborate effectively with Product Managers to provide technical input for prioritisation discussions and capacity planning for upcoming Program Increments.
Within 365 Days, You’ll:
- Successfully drove a major product initiative from concept to launch, showcasing seamless collaboration with Product Managers, Product Designers, and US-based counterparts, resulting in measurable customer adoption and business value.
- Demonstrably elevate your scrum team’s technical capabilities, actively mentoring senior engineers and introducing modern best practices that lead to improved velocity, code quality, and a reduction in post-release bugs.
- Measurably improve codebase health and scalability within your domain by successfully refactoring or re-architecting a critical component of the platform, resulting in tangible improvements like enhanced system performance, better developer productivity, or reduced maintenance overhead.
- Drive significant efficiencies within the team by championing process, coding standard improvements, and advocating for new technologies that enhance overall development effectiveness.
- Develop strong industry expertise in the sectors we serve, using this knowledge to inform and improve the software you develop, and serve as a primary subject matter expert for other teams in various areas of the application.
The Opportunity
Here’s an opportunity to shape how entire industries scale — while accelerating your own career in a role built for impact. As a French speaking Strategic Account Executive for the Benelux and French territory, you won’t just drive revenue — you’ll shape how Sitetracker continues to lead in digital infrastructure transformation across Europe. Our platform powers billions in assets and connects the future of telecom, energy, and smart cities. You’ll take ownership of a priority territory with strong product-market fit, backed by the momentum of proven success and world-class demand generation.
Our top performers aren’t just sellers — they’re enterprise advisors. They bring strategic thinking, relentless curiosity, and deep customer empathy to the table. They own outcomes, not just quotas. If you’re a bar-raising sales professional who enjoys winning new logos and are eager for autonomy, scale, and purpose, you’ll find this role unmatched in opportunity and scope. The infrastructure world is changing fast — and you’ll be at the center of that evolution by positioning Sitetracker’s leading software solution.
What You’ll Do
As a native or business level French speaker, You’ll join a rapidly scaling sales team that blends start-up agility with enterprise ambition. This role isn’t about inheriting a book of business — it’s about building one. You’ll define and execute go-to-market strategies for Benelux & France, engaging with new prospective customers, and guiding them through high-stakes decisions with precision and insight.
Every deal you drive moves the industry forward — whether it’s accelerating EV charging, upgrading telecom networks, or transforming energy deployment. You’ll orchestrate complex buying journeys across large stakeholder groups, collaborate cross-functionally with product, marketing, and services, and influence key executives on both sides. This is a quota-carrying role in a MEDDPICC sales environment, but more than that — it’s a chance to lead, innovate, and leave a mark.
The Skills You’ll Have
Enterprise Sales
- Demonstrates strong evidence of success selling complex SaaS software solutions across mid size, large and enterprise businesses in France & Benelux, preferably having sold in the Telecom & Energy industries
- Can clearly walk through in detail how to navigate key enterprise SaaS software deals to a successful win and the role you play within that
- Won high value SaaS deal ($300k + ARR) by navigating complex buying centers and influencing executive stakeholders
- Know when to engage the right partners based on the deal strategy
- Evidences defining and executing territory plans with a list of top accounts and can do this for Sitetracker’s 120 top accounts according to our go-to-market strategy.
- Executed flawlessly within a MEDDPICC or similar methodology, ensuring rigor and velocity across every deal cycle
Consultative Sales
- Strong approach to researching effectively, understands and aligns on how a target company aligns with the company value proposition, validates how the prospect generates revenue & identifies target stakeholders.
- Drives discussions around product and unique value proposition, knowing the proof points, specifically how product ties to business outcomes
- Evidences understanding of building business cases & ROIs for prospects.
- Executes using a consultative approach by gathering data & playing back the financial impact of the solution on the customer’s business and presents a commercial offer to a prospect tied directly to the business case justification.
- Acting as a challenger and a trusted advisor by knowing the customer’s industry and business
Entrepreneurial mindset
- Acting as if you are the CEO of your territory. Taking ownership of your actions and decisions, and working with speed and urgency to drive results.
- Strong ability in building and developing a quality and healthy (x5) pipeline and managing that pipeline of opportunities through the entire sales cycle to a successful win.
- Working with and Leading a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex sales cycles and create alignment between the internal and customer teams
- Building for tomorrow by focusing on creating long-term, sustainable deals that have a lasting impact.
Within 90 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with your assigned territory and create your territory, account, and opportunity strategy
- Begin establishing your pipeline and take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and successfully articulate our story to customers and prospects
Within 180 Days, You’ll:
- Be fully executing the Sitetracker sales process, including MEDDPICC-based qualification and documentation
- Have exceptional command of the Sitetracker message and be consistently applying it in the field
- Have your territory plan and pipeline defined and aligned with revenue goals
- Be deeply engaged with prospects and customers and on track to hit your KPIs
Within 365 Days, You’ll:
- Be looking back at your first year having made measurable impact through key wins and contributions
- Meet or exceed ARR and new logo goals, while embodying quality, integrity, and respect in execution
- Be a contributor to best practices by identifying and implementing improvements to sales strategy or process
- Have built strong cross-functional relationships that contribute to your and the company’s long-term success