CARREIRAS

Oportunidades de Carreira

Lugares incríveis, ótimos escritórios e pessoas maravilhosas.

Veja os cargos disponíveis na Sitetracker e venha fazer parte da nossa equipe. Consulte a política de candidatura a vagas aqui.

AI Demo Engineer Bangalore

The Opportunity

Join us as an AI Demo Engineer, a truly ground-floor role where you’ll be instrumental in shaping the future of Scout, our brand-new AI product. You’ll tackle the exciting challenge of building, not just maintaining, dynamic AI-powered demonstrations that empower our Sales Engineers and directly drive deal closures. This is your chance to build a critical function from scratch, defining processes and making a tangible impact on our market approach, bringing real variety and ownership to every project.

What You’ll Do

As our first AI Demo Engineer in Bangalore, you will occupy a unique, pivotal position, bridging the gap between traditional Demo Engineering and AI engineering. Your primary focus will be on constructing sophisticated agentic Scout workflows, moving beyond static demo data to craft intelligent, multi-step solutions. You will own the creation of a comprehensive library of reusable standard demo agents, complete with robust data and documentation, serving as the essential foundation for all sales demonstrations. Furthermore, you will design and implement prospect-specific agents tailored to individual deal requirements, directly contributing to successful sales outcomes. A crucial part of your role involves maintaining the main demo template, ensuring it remains current, functional after platform updates, and populated with fresh data and golden records. Beyond building, you will become a diagnostic expert, analyzing prospect usage within Proof-of-Concept (POC) instances, identifying why a solution might not be landing, and expertly tuning agents, data, and configurations to optimize outcomes and secure conversions. You won’t inherit a fixed process; instead, you’ll help define the operating model for this critical new team function.

The Skills You’ll Have

Agentic AI / Scout Configuration

You’ll build or configure at least one agentic AI workflow, demonstrating proficiency with agents that plan, call tools, and complete multi-step tasks.
You’ll possess hands-on prompt engineering experience, having written and iterated prompts/instructions for LLM-based tools.
You’ll have a basic understanding of MCP (Multi-Cloud Platform) or comparable tool-calling/connector patterns.
You’ll have designed multi-system agentic workflows end-to-end, showcasing your ability to move beyond single-agent/single-tool solutions.
You’ll have built or worked directly with MCP connectors, leveraging your deep technical expertise.

Business Translation & Demo Enablement

You’ll translate complex business requirements into working demos, prototypes, or configurations without extensive guidance.
You’ll produce clear documentation or handoff guides that empower others to successfully run a build you created.
You’ll quickly understand a prospect’s business process, translating it into value-led Scout workflows and compelling demo scripts.
You’ll scope realistic deliverables and deadlines in collaboration with Sales Engineers, proactively closing gaps in incomplete requirements.
You’ll hold one or more Salesforce certifications, and/or possess direct Sitetracker platform experience, enhancing your industry relevance.

POC Analysis & Tuning

You’ll analyze the usage of a live tool or instance and implement changes that measurably improved its performance.
You’ll be comfortable reading how a system is actually being used, rather than relying solely on its intended design.
You’ll diagnose why a POC instance is or isn’t landing, treating challenges as diagnostic problems to solve.
You’ll tune agents, data, and configurations to improve POC outcomes, directly affecting conversion rates.
You’ll have run structured POC or pilot programs end-to-end, demonstrating a robust feedback loop from usage data back into configuration.

Industry Knowledge

You’ll have some exposure to Telecom, Utilities, Renewables, or another infrastructure-heavy industry, or to a software company that targets these verticals.
You’ll possess the ability to quickly learn new infrastructure-heavy industries and deepen your expertise in existing ones.
You’ll ensure Scout demos are credible and specific to a prospect’s vertical, enhancing their impact.
You’ll have worked directly in one of Sitetracker’s target industries, or for a software company serving them.
You’ll leverage your industry depth to keep Scout demos compelling and highly relevant to prospects.

Within 90 Days, You’ll

Establish the foundational components of a working standard demo agent library, with initial reusable Scout demo agents, data, and documentation available for SEs.

Take ownership of the main demo template, ensuring its stability and beginning the process of refreshing demo data and documentation.

Contribute your first prospect-specific agent builds to active sales opportunities, gaining hands-on experience in high-stakes scenarios.

Within 180 Days, You’ll

Significantly expand the standard demo agent library, incorporating new use cases and refining existing agents based on SE feedback and market needs.

Demonstrate clear contributions to closed deals through your custom Scout builds, directly impacting sales wins and validating your approach.

Successfully diagnose and tune struggling POC instances, applying your analytical skills to improve prospect engagement and conversion rates.

Within 365 Days, You’ll

Own a comprehensive, high-performing library of Scout demo agents that are consistently leveraged by the Sales Engineering team, becoming an indispensable asset for sales cycles.

Regularly contribute to the closure of significant deals through your expert prospect-specific agent builds and POC tuning, directly influencing revenue growth.

Help define and standardize the operating model and best practices for demo engineering within the Scout product team, shaping the long-term strategy for this critical function.

Apply Now

Business Analyst Mexico

The Opportunity

This is an opportunity to own the client experience end to end for a portfolio of smaller annualized services engagements and turn recurring service into sustained customer momentum. As a Business Analyst, you’ll independently lead day-to-day delivery, keep priorities moving, build a healthy pipeline of valuable work, and help customers get more from Sitetracker without relying on TAM oversight.

You’ll thrive here if you naturally create momentum rather than wait for it. You’ll partner directly with customers to understand what matters next, translate operational needs into practical Sitetracker solutions, and continually connect today’s request to tomorrow’s opportunity. Your work will have visible impact on platform adoption, service velocity, and the value customers realize from their recurring services agreement.

With genuine ownership of your accounts, you’ll combine business analysis, Sitetracker platform knowledge, Salesforce concepts, and client leadership in a fast-moving role with room to grow. It’s a strong launchpad for someone who wants to deepen their consulting and account leadership capabilities while building scalable habits that support Sitetracker for tomorrow.

What You’ll Do

As a Business Analyst, you’ll act as the standalone engagement lead for a portfolio of smaller recurring services accounts. You’ll own the rhythm of delivery: running productive client conversations, managing day-to-day BAU requests, organizing competing priorities, maintaining a steady backlog, and keeping service hours focused on work that creates meaningful customer value.

You’ll use your understanding of Salesforce mechanics and Sitetracker administration to translate business needs into actionable backlog items and practical platform configurations. Rather than simply responding to tickets, you’ll proactively uncover operational gaps, recommend the next logical phase of work, remove blockers, and drive consistent platform usage and adoption.

Success means building trusted client relationships while operating with speed, precision, and agency across multiple accounts. You’ll create a repeatable cadence that keeps customers aligned on priorities, sustains service velocity, and ensures recurring engagements continue to deliver measurable value.

The Skills You’ll Have Client Leadership & Service Velocity

Lead day-to-day client engagements and recurring service delivery with clear ownership and accountability.
Run effective client syncs that establish priorities, surface decisions, and remove blockers.
Maintain momentum across multiple client accounts while keeping stakeholders aligned on next steps.
Turn passive client relationships into active, value-focused engagements that create expansion readiness.
Use structured approaches to drive platform usage and strengthen adoption.

Backlog Generation & Priority Management

Gather business requirements and translate them into clear, actionable backlog items or user stories.
Guide clients through competing priorities and focus work on the highest business value.
Track backlog burn-down and service usage to keep delivery visible and on pace.
Proactively identify operational gaps during routine BAU interactions and convert them into valuable future work.
Apply repeatable requirement-gathering practices that improve clarity, consistency, and delivery quality.

High-Volume Portfolio Execution & Agency

Use strong organizational systems to manage multiple concurrent client workloads without losing momentum.
Take proactive ownership of client issues from identification through resolution.
Learn platform updates and customer business processes quickly and apply that knowledge in delivery.
Manage a high-volume client portfolio while protecting customer satisfaction and retention.
Create reusable client-facing materials and operational templates that make delivery more scalable.

Sitetracker & Salesforce Conceptual Knowledge

Navigate core Salesforce concepts including objects, fields, layouts, and basic flows or rules.
Configure and maintain functional settings within Sitetracker or comparable platform software.
Troubleshoot standard platform and BAU service issues with a structured, practical approach.
Apply Sitetracker configuration best practices to customer needs.
Translate complex client operational workflows into clean, usable Sitetracker solutions.

Within 90 Days, You’ll:

Create clear visibility into service usage, backlog health, and upcoming priorities so customers and internal stakeholders understand progress and where value will be delivered next.
Demonstrate strong agency by proactively identifying blockers and operational gaps, driving issues through resolution, and escalating thoughtfully when additional expertise is required.
Take ownership of day-to-day backlog management for assigned accounts, maintaining sufficient pipeline, prioritizing work by business value, and keeping delivery moving without relying on TAM oversight.
Establish trusted working relationships and a consistent engagement cadence across your assigned client portfolio, with clear priorities, decisions, owners, and next steps.
Build a working command of Sitetracker, core Salesforce concepts, and the recurring services operating model so you can independently handle standard BAU requests and translate customer needs into clear, actionable work.

Within 180 Days, You’ll:

Contribute reusable requirement-gathering approaches, client-facing materials, or operational templates that improve consistency and scalability across recurring services delivery.
Maintain consistent service velocity across multiple concurrent accounts while protecting delivery quality, customer satisfaction, and alignment on business outcomes.
Demonstrate measurable progress in platform usage and adoption by connecting customer business processes to practical Sitetracker configurations and recommendations.
Build a sustainable pipeline of valuable work by moving beyond reactive requests to proactively uncover customer needs, operational gaps, and the next logical phase of platform improvement.
Independently lead your portfolio of recurring services engagements, running effective client syncs and managing priorities, backlog, and delivery with minimal oversight.

Within 365 Days, You’ll:

Raise the bar for the Business Analyst role by sharing repeatable practices and insights that strengthen delivery quality, customer retention, expansion readiness, and the scalability of the recurring services model.
Demonstrate strong functional knowledge of Sitetracker and Salesforce concepts by translating complex customer workflows into scalable, usable solutions and independently resolving standard platform challenges.
Become a trusted advisor who understands each customer’s operating model well enough to anticipate needs, recommend meaningful platform improvements, and turn BAU conversations into opportunities for greater adoption and value.
Maintain healthy, prioritized backlogs and predictable service velocity across your accounts, with proactive pipeline generation reducing periods of low-value or reactive work.
Operate as a trusted standalone engagement lead across your portfolio, owning the client experience end to end and consistently delivering measurable value from customers’ recurring services investment.

Apply Now

Business Analyst Toronto

The Opportunity

What You’ll Do

The Skills You’ll Have Client Leadership & Service Velocity

Lead day-to-day client engagements and recurring service delivery with clear ownership and accountability.
Run effective client syncs that establish priorities, surface decisions, and remove blockers.
Maintain momentum across multiple client accounts while keeping stakeholders aligned on next steps.
Turn passive client relationships into active, value-focused engagements that create expansion readiness.
Use structured approaches to drive platform usage and strengthen adoption.

Backlog Generation & Priority Management

Gather business requirements and translate them into clear, actionable backlog items or user stories.
Guide clients through competing priorities and focus work on the highest business value.
Track backlog burn-down and service usage to keep delivery visible and on pace.
Proactively identify operational gaps during routine BAU interactions and convert them into valuable future work.
Apply repeatable requirement-gathering practices that improve clarity, consistency, and delivery quality.

High-Volume Portfolio Execution & Agency

Use strong organizational systems to manage multiple concurrent client workloads without losing momentum.
Take proactive ownership of client issues from identification through resolution.
Learn platform updates and customer business processes quickly and apply that knowledge in delivery.
Manage a high-volume client portfolio while protecting customer satisfaction and retention.
Create reusable client-facing materials and operational templates that make delivery more scalable.

Sitetracker & Salesforce Conceptual Knowledge

Navigate core Salesforce concepts including objects, fields, layouts, and basic flows or rules.
Configure and maintain functional settings within Sitetracker or comparable platform software.
Troubleshoot standard platform and BAU service issues with a structured, practical approach.
Apply Sitetracker configuration best practices to customer needs.
Translate complex client operational workflows into clean, usable Sitetracker solutions.

Within 90 Days, You’ll:

Create clear visibility into service usage, backlog health, and upcoming priorities so customers and internal stakeholders understand progress and where value will be delivered next.
Demonstrate strong agency by proactively identifying blockers and operational gaps, driving issues through resolution, and escalating thoughtfully when additional expertise is required.
Take ownership of day-to-day backlog management for assigned accounts, maintaining sufficient pipeline, prioritizing work by business value, and keeping delivery moving without relying on TAM oversight.
Establish trusted working relationships and a consistent engagement cadence across your assigned client portfolio, with clear priorities, decisions, owners, and next steps.
Build a working command of Sitetracker, core Salesforce concepts, and the recurring services operating model so you can independently handle standard BAU requests and translate customer needs into clear, actionable work.

Within 180 Days, You’ll:

Contribute reusable requirement-gathering approaches, client-facing materials, or operational templates that improve consistency and scalability across recurring services delivery.
Maintain consistent service velocity across multiple concurrent accounts while protecting delivery quality, customer satisfaction, and alignment on business outcomes.
Demonstrate measurable progress in platform usage and adoption by connecting customer business processes to practical Sitetracker configurations and recommendations.
Build a sustainable pipeline of valuable work by moving beyond reactive requests to proactively uncover customer needs, operational gaps, and the next logical phase of platform improvement.
Independently lead your portfolio of recurring services engagements, running effective client syncs and managing priorities, backlog, and delivery with minimal oversight.

Within 365 Days, You’ll:

Raise the bar for the Business Analyst role by sharing repeatable practices and insights that strengthen delivery quality, customer retention, expansion readiness, and the scalability of the recurring services model.
Demonstrate strong functional knowledge of Sitetracker and Salesforce concepts by translating complex customer workflows into scalable, usable solutions and independently resolving standard platform challenges.
Become a trusted advisor who understands each customer’s operating model well enough to anticipate needs, recommend meaningful platform improvements, and turn BAU conversations into opportunities for greater adoption and value.
Maintain healthy, prioritized backlogs and predictable service velocity across your accounts, with proactive pipeline generation reducing periods of low-value or reactive work.
Operate as a trusted standalone engagement lead across your portfolio, owning the client experience end to end and consistently delivering measurable value from customers’ recurring services investment.

Apply Now

Pre Sales Engineering Manager – Salesforce Bangalore

The Opportunity

This is a truly ground-floor opportunity to build and lead a brand-new Demo Engineering team in Bangalore, shaping its operations from scratch while working with our cutting-edge AI product, Scout. You will manage a local team of Demo Engineers, ensuring the highest quality, architecture, and design oversight for our critical work queue, directly impacting our sales and presales success. This role offers high visibility within the GTM organization and the chance to make a substantial, career-defining impact.

What You’ll Do

As the Manager, Demo Engineering, you will step into a pivotal role, spearheading the establishment and growth of our Bangalore-based team. You’ll be responsible for the full lifecycle of team leadership, from hiring and onboarding talented Demo Engineers to fostering their professional development through dedicated 1:1s and constructive performance feedback. A core part of your day will involve expertly running the work queue, assigning tasks, meticulously tracking progress against shifting priorities set in collaboration with the Director, Solutions, and providing clear, consistent reports on team delivery and any roadblocks.

You will maintain an unyielding quality bar for every solution shipped, ensuring all builds adhere to sound Sitetracker/Salesforce design practices and innovative agentic AI/Scout patterns. Your architectural oversight will be crucial, ensuring the team’s output meets robust design standards. You’ll also take ownership of our demo organizations and environments, managing upgrades, data integrity, access, and documentation.

While your primary focus is leadership and oversight, you’ll stay hands-on enough to directly tackle deal-critical or overflow builds when volume spikes, earning your team’s respect. Collaborating closely with Sales Engineers, you’ll translate complex business requirements into compelling, value-led demo scripts, proactively closing any gaps in incomplete requirements before development begins. This role operates on a hybrid schedule, requiring two days in the office with a work window of 2-10 PM IST to align with global teams.

The Skills You’ll Have People Leadership & Team Delivery

Has managed a team that builds or configures technical products (demos, solutions, or software), including hiring, 1:1s, and performance feedback.
Has run a work queue against shifting priorities and reported delivery status upward.
Holds an uncompromising quality bar on everything that ships from their team.
Has built a technical team from scratch or significantly scaled one through strategic hiring.
Has a proven track record of developing individual contributors into materially bigger and more impactful roles.

Solution Architecture & Build Oversight

Possesses a hands-on history of value-based demo builds on the Salesforce platform, demonstrating admin-level configuration expertise.
Has worked with or reviewed agentic AI / LLM-tool workflows effectively enough to critically judge whether a build is sound and robust.
Can independently own the maintenance, upgrades, and access management of complex demo organizations and environments.
Holds one or more Salesforce certifications and/or possesses direct Sitetracker platform experience.
Has directly built agentic / Scout-style workflows, or successfully led a team in their development.

Business Translation & SE Partnership

Has a demonstrated ability to translate complex business requirements into functional, impactful demos or configurations.
Has successfully partnered with sales or presales teams to accurately scope projects and consistently deliver against deadlines.
Proactively defines realistic deliverables and closes critical requirement gaps with Sales Engineers before the team commences building.
Has been customer-facing in a presales or solutions capacity, confidently representing technical solutions.
Can effectively carry a significant part of a prospect call, especially when detailing a specific build’s functionality or architecture.

Industry Knowledge

Possesses some exposure to Telecom, Utilities, Renewables, or another infrastructure-heavy industry.
Has experience with a software company that specifically targets these infrastructure-heavy verticals.
Demonstrates a strong ability to rapidly learn new infrastructure-heavy industries and deepen existing expertise.
Has worked directly within one of Sitetracker’s core target industries.
Has worked for a software company serving Sitetracker’s target infrastructure-heavy industries.

Within 90 Days, You’ll

Successfully onboard and begin leading your Bangalore Demo Engineering team, establishing foundational trust and clear communication channels.

Take full ownership of the demo engineering work queue, demonstrating consistent assignment, tracking, and reporting on team priorities and delivery status.

Review initial builds from the team, providing direct, actionable feedback to ensure they meet the established quality bar and begin shipping to standard under your oversight.

Pass Sitetracker product certification

Within 180 Days, You’ll

Show measurable progress in developing individual contributors within your team, expanding their skill sets into areas they couldn’t tackle previously.

Establish a consistent cadence for reporting throughput, turnaround times, and team progress to the Director, Solutions.

Begin the creation and implementation of reusable demo assets, scripts, and how-to videos to empower sales and presales teams.

Within 365 Days, You’ll

Lead a fully staffed and high-performing Demo Engineering team that Sales Engineers confidently trust to transform rough briefs into polished, presentable solutions without additional intervention.

Ensure that all builds consistently ship to the highest standard under your review, with minimal Director oversight required.

Have a comprehensive library of reusable demo assets, scripts, and educational videos firmly in place, significantly enhancing the efficiency and effectiveness of our sales and presales efforts.

Apply Now

Salesforce Administrator II Bangalore

The Opportunity

As a Salesforce Administrator II, you operate at the intersection of enterprise architecture, automation, and customer delivery. You are not a traditional “click-only” administrator: you are a technical problem solver who understands system logic, designs enterprise-grade automations, and can bridge the gap between declarative configuration and custom code.

You will partner closely with Solution Engineers, Architects, and Developers to design, build, and maintain scalable solutions across Sitetracker and core Salesforce platforms, thriving in a hybrid Kanban environment that balances feature work with high-velocity support.

What You’ll Do

In this role, you will engage directly with international stakeholders to translate complex business requirements into technical design specifications, designing and maintaining fault-tolerant Salesforce Flows and scalable security architectures. Going beyond standard administration, you will actively configure and tune Salesforce AI systems, perform complex data transformations, and leverage your foundational Apex literacy to independently troubleshoot issues using system debug logs. Ultimately, you will apply a strong understanding of architectural boundaries to determine when solutions require modular, declarative automation versus custom code, ensuring robust, prompt-driven, and highly secure workflows across the enterprise.

The Skills You’ll Have

Technical Aptitude, Security & AI

Expertise in Flow Builder, AI system configuration, Data Security, and declarative troubleshooting. Verifiable experience configuring AI systems and understanding sharing architecture, OWDs, and complex permission sets.

Proactive Communication

Excellent oral and written skills to drive ticket momentum and explain technical limits to non-technical teams. Proven ability to provide unprompted ETA updates and set clear expectations, preventing stakeholder escalations.

Work Management

High ability to context-switch and manage multiple tasks in a fast-paced environment. Strong ability to balance ongoing feature projects with urgent, high-priority Kanban support tickets while consistently delivering quality work on time.

Ecosystem Knowledge & Certifications

Foundational Salesforce platform knowledge and ongoing learning. Practical experience heavily outweighs certifications, but Salesforce Admin or Platform App Builder is preferred.

Within 90 Days, You’ll

Achieve 80% billable utilization, ensuring efficiency and customer satisfaction.

Read and trace existing custom Apex logic in client orgs to understand current-state architecture.

Translate complex customer business requirements into detailed technical specifications.

Within 180 Days, You’ll

Manage configuration tasks across multiple projects concurrently.

Build and deploy modular sub-flow architectures independently.

Train others on how to use and configure the Sitetracker product.

Within 365 Days, You’ll

Lead small to medium-sized implementations end-to-end, from solution design and requirements gathering to training and go-live.

Make critical implementation decisions autonomously, fully understanding the impact on existing code and automations.

Apply Now

Senior Data Scientist (Agentic UX), Design All Offices

The Opportunity

As a Senior Data Scientist on the Design team, you will play a pivotal role in transforming how some of the world’s most critical infrastructure companies operate. The experiences you shape for both humans and agents will directly influence how complex projects are planned, deployed, and managed at scale.

We are rethinking what excellent UX means in an agentic world. When the interface is a model, the quality of the experience is no longer carried primarily by pixels and flows — it is carried by behavior. What the agent retrieves, what it decides, what it says, when it refuses, and how reliably it does all of that across thousands of real situations. Those are measurement problems, experimentation problems, and evaluation problems. They are your problems.

This role is ideal for someone who combines statistical rigor with a strong builder mentality — someone energized by ambiguity, fluent in model behavior, and obsessed with what “good” actually means and how to prove it. You will set the standard for how agent experiences are designed, instrumented, and held to a quality bar at Sitetracker — hands-on, technically deep, and relentlessly connected to customer outcomes.

You will be embedded in a scrum team — designing, measuring, and delivering alongside Engineering and Design on a day-to-day basis. You will own day-to-day decisions for your experience area, mentor others on rigor and method, and ship to production. For someone who wants to build, measure, and elevate the craft around them, this is the role.

What You’ll Do Own Your Domain and Deliver High-Impact Solutions

You will take ownership of day-to-day decisions for your experience area. You will take priorities from leadership and define solutions independently — making informed tradeoff decisions across user needs, agent behavior, technical constraints, and business goals. You will define the leading indicators that tell you whether an experience is working, scope work, prioritize effectively, and own the consequences of your decisions. You will ship fast without sacrificing quality, knowing when to ship on signal and when you need more.

Study the Market and the Technology

You will stay close to where product and AI capabilities are heading, not just what Sitetracker can do today. You will maintain running awareness of the competitive landscape across multiple verticals, identify gaps and opportunities, and produce analysis that connects directly to product and behavior decisions. You will develop a deep understanding of the critical infrastructure industries Sitetracker serves — telecommunications, EV charging, renewables, and utilities — and the workflows professionals in those industries rely on daily, because you cannot evaluate an agent’s answers without understanding what a right answer looks like in the field. You will speak the technical language — fluent enough in model behavior, retrieval, platform capabilities, and enterprise architecture to hold your own as a peer in deep technical discussions, not a passenger.

Investigate Complex Problems

You will investigate complex, cross-team problems, synthesizing signal from logs, traces, evals, and customer behavior to separate root causes from symptoms. You will own investigations end to end — instrumenting what isn’t measured yet, designing the analysis, and moving from finding to action quickly. You will work directly with customers — including those with complex needs or strong opinions — running pilots, mining how they actually use the product, and turning behavioral patterns into design decisions. You will show up to customer calls thoroughly prepared with account context and the data to back it.

Design the Full Agentic Experience

You will design comprehensive solutions that think in systems and behavior, not screens. You will define what the agent should do across the full distribution of inputs it will see — not just the happy path — and design the context architecture, decision paths, and communication patterns that get it there. You will map where the agent surfaces across the product, define the behavioral contract for each surface, and account for how changes ripple across the experience. Sitetracker is a Salesforce ISV — our web experience is built on SLDS-based components, while our mobile experience is purpose-built outside of SLDS. You will design for the full range of our users across both — from field technicians on mobile to program managers running complex dashboards — and for the agent that now sits between them and the work.

Build and Ship

The discipline is changing. The most effective people on a product team are no longer handing off static artifacts and waiting for someone else to bring their ideas to life. They are shipping code, building AI graphs, measuring the quality of their solutions, and delivering outcomes directly. Sitetracker is at the front edge of this evolution, and this role will help define what it looks like.

You are a builder. A notebook is one tool in the kit, not the destination. You will ship code to production using AI-assisted development tools like Claude Code, Cursor, and Scout itself, build and refine the data pipelines and eval harnesses that keep quality honest, and verify implementations directly. You will build flexible prototypes and instrumentation, loop engineers in for review, and write code that works within the existing codebase. You will be a trusted partner to your engineering counterparts, actively engaging in engineering Slack channels and contributing to technical discussions.

Architect and Evaluate Scout AI Experiences

You will architect Scout graphs and design sophisticated AI interactions. You will be fluent in the technical language — able to reason about graph logic, context retrieval, grounding, and AI behavior independently. You will design Scout’s decision paths, context architecture, and communication patterns, and define how Scout surfaces throughout the broader product. Most of all, you will own quality: you will write comprehensive evals across multiple dimensions — correctness, grounding, safety, refusal, latency, tone — define what success means quantitatively, and track it over time in Watch. You will design the offline and online evaluation strategy for your area, build the datasets that power it, and stay current with the broader AI landscape so your eval design keeps pace with what the models can and can’t do.

Validate and Measure Quality

This is the center of the role. You will strategically choose when and how to validate, and you will bring real method to it. You will design experiments — A/B tests, holdouts, shadow evaluations — to de-risk before customers are involved and to learn from real behavior once they are. You will distinguish a real effect from noise, size experiments correctly, and resist shipping on anecdote. You will run usability and behavior reviews for complex agent features across verticals, use AI-assisted workflows to build high-fidelity prototypes that test real Scout behavior, and run customer betas and previews — including with customers who have more complex needs or stronger opinions. You will establish metrics connected to commercial outcomes and consider your work done when it’s succeeding, not when it ships.

Drive Adoption and Outcomes

Your work is not done when a feature ships. It’s done when it succeeds. You will track whether what you built is adopted and whether it drives the commercial outcomes it was designed to achieve. You will build the dashboards and analysis that make adoption and outcomes legible to the rest of the org, and you will apply what you learn to iterate, adjust, and improve.

Mentor and Elevate the Team

You will raise the rigor bar around you. You will review others’ work — evals, experiments, analyses, and agent designs — and provide substantive, actionable feedback that improves output. You will teach the team how to define quality, design an eval, and read an experiment honestly. You will model the “build in public” culture by sharing work early and often across broad channels, inviting critique, and showing how work evolves based on input. You may manage a dedicated intern, setting clear expectations and ensuring they do meaningful work.

The Skills You’ll Have Act with Agency

Thrive in fast-moving environments and deliver high-impact outcomes at pace
Independently identify ambiguous challenges and take ownership of driving them to resolution
Champion new ideas, influence stakeholders, and rally support around strategic initiatives
Identify workflows where AI tools and emerging technologies accelerate delivery, and make building the default way you work
Measurement, Experimentation, and Evaluation
Define what “good” means for an agentic experience and turn it into metrics, evals, and datasets that hold up under scrutiny
Design and analyze experiments — A/B tests, holdouts, shadow runs — with correct sizing, clean reads, and honest conclusions
Build offline and online evaluation systems for LLM behavior across correctness, grounding, safety, tone, and latency
Apply statistical and ML fluency to real, messy production behavior — distinguishing signal from noise and root cause from symptom
Agentic UX and Behavior Design
Turn complex enterprise workflows into agent experiences people can actually use without training
Design context architecture, decision paths, and communication patterns, and reason about how they shape behavior across the full input distribution
Work directly with customers — running pilots, mining usage, and iterating based on how they actually behave, including customers with complex needs or in delicate situations
Make tradeoff decisions across user needs, agent behavior, technical constraints, and business goals, and connect those decisions to commercial outcomes

Technical Fluency and Building

Open PRs that ship work to production, build functional prototypes and pipelines, and use AI-assisted development tools as a primary working medium
Build instrumentation and eval harnesses that are reusable and work within the existing codebase
Speak the technical language as a peer — comfortable in discussions about platform architecture, retrieval, grounding, and engineering tradeoffs
Architect Scout graphs and reason about graph logic, context retrieval, and AI behavior independently

Competitive & Market Awareness

Maintain running awareness of the competitive landscape across multiple verticals
Identify gaps and opportunities and produce analysis that connects to product and behavior decisions
Track market trends, adjacent products, and emerging tools, connecting what’s happening in the market to what Sitetracker should be doing
Regularly contribute to competition and industry Slack channels with substantive observations

Product & Industry Knowledge

Deep product knowledge across your area and adjacent areas
Understand how customers incorporate Scout into industry-specific workflows, and what a correct answer looks like in each
Seek out customer conversations proactively and use what you learn to inform decisions
Can demo your area in depth and give a solid cross-product demo

Presentation & Communication

Present compellingly to senior stakeholders and bring people along through the process
Model the “build in public” culture by sharing work early and often, inviting critique, and showing how work evolves based on input
Translate complex technical and quantitative concepts for diverse audiences

Within 90 Days, You’ll:

Collaborate regularly with product management, design, and engineering peers, and have met key stakeholders across the departments you work with

Be on the phone with customers, learning their workflows, pain points, and how they use Sitetracker and Scout. Know the personas and subverticals

Deliver work to your scrum team — pushing code, building instrumentation and evals, and demonstrating the builder standard

Be able to confidently demo Sitetracker’s core product in your area and give a solid cross-product demo

Stand up baseline evals and quality tracking for your area in Watch, and establish what you don’t yet measure

Begin mentoring others and providing substantive feedback in reviews

Within 180 Days, You’ll:

Lead the successful delivery of high-impact agent experiences across complex enterprise workflows

Own day-to-day decisions for your experience area independently, establishing leading indicators and making tradeoff decisions confidently

Architect Scout graphs and design sophisticated AI interactions, owning a comprehensive eval suite and tracking quality over time

Design and run experiments on real agent behavior, and run customer betas and previews independently — including with customers who have more complex needs or stronger opinions

Actively mentor others and raise the bar through consistent, high-quality reviews of evals, experiments, and agent designs

Contribute meaningfully to shared evaluation infrastructure and establish higher standards for quality measurement in your domain

Within 365 Days, You’ll:

Point to product successes you have driven that have directly contributed to commercial outcomes

Be recognized as an expert in your domain — people across the org come to you when they need to understand your experience area or how its quality is measured

Ship code confidently to production, build the instrumentation and evals that keep quality honest, and operate as a true peer with engineering

Be trusted with the most complex customer situations and maintain relationships with key customers that you built and maintain on your own

Shape direction across multiple projects with well-reasoned, evidence-backed positions that influence the roadmap

Set the pace for delivery in your domain and make others faster by reducing ambiguity early

Apply Now

Senior Product Marketing Manager – Sitetracker Scout (Agentic AI) All Offices

The Opportunity

Sitetracker is looking for a Senior Product Marketing Manager to help scale the go-to-market motion for Scout, our Agentic AI solution. Scout is gaining momentum in the market, and this role will sit at the intersection of Product, Sales, and Marketing to ensure we are positioning the platform effectively, supporting sales opportunities, and driving adoption across our customer base.

This is a highly technical and commercially focused Product Marketing role. You’ll need to understand the AI technology stack and translate complex capabilities into clear customer value—whether you’re helping position Scout in an active sales opportunity, developing messaging for a new capability, enabling the sales organization, or responding to a rapidly changing competitive landscape.

What You’ll Do

You’ll work directly with Sales to support active Scout opportunities, helping teams position the platform, communicate its value proposition, navigate objections, and engage executive stakeholders. At any given time, you may be partnering on 5–10 opportunities, giving you a direct connection to what customers are asking for and where our messaging is resonating.

You’ll own and evolve Scout’s messaging pillars as the product and AI market continue to move quickly. Working closely with Product, you’ll lead product marketing for new capabilities and translate technical functionality into differentiated messaging, sales enablement, and customer-facing value propositions.

You’ll partner across Marketing to develop campaigns that create demand and expand Scout adoption within our existing customer base. You’ll monitor execution and outcomes, identify where we can improve, and make recommendations based on what you’re seeing in the market and from customers.

You’ll stay close to the AI landscape, emerging competitors, and changing market sentiment to ensure our positioning remains differentiated. You’ll develop competitive and counter-positioning that equips Sales and provides actionable market insights back to the broader Product Marketing organization. You’ll also represent Scout at relevant customer and industry events, including speaking opportunities.

The Skills You’ll Have Sales Opportunity Support & Enablement

You have experience directly supporting Sales teams on active opportunities for AI, technical SaaS, or similarly complex technology.
You can translate technical capabilities into clear business value and confidently support objection handling.
You’re comfortable communicating with executive-level stakeholders and helping sellers navigate complex customer conversations.
You’ve helped create a repeatable sales motion around an emerging or rapidly evolving product.
You use insights from active deals to improve messaging, enablement, and the broader GTM strategy.

AI Messaging, Positioning & NPI

You understand the AI technology stack and can communicate technical concepts effectively to both technical and business audiences.
You have experience developing messaging, positioning, and value propositions for technical products.
You have partnered closely with Product to bring new products or capabilities to market and enable Sales around those launches.
You have helped shape the market narrative for a new or emerging technology category.
You can rapidly evolve positioning as the product, customer needs, and broader AI market change.

GTM Campaigns & Adoption

You have a track record of developing GTM campaigns designed to create demand or increase product adoption.
You understand how different GTM channels work together and can recommend the right approach based on the audience and objective.
You can monitor campaign execution and outcomes and use those insights to make recommendations.
You have built programs specifically designed to expand adoption of new products or capabilities within an existing customer base.
You connect campaign performance back to pipeline, adoption, and broader commercial outcomes rather than focusing solely on marketing activity.

Competitive & Market Intelligence

You understand the AI landscape and stay current on emerging technologies, competitors, and changing market dynamics.
You have experience developing competitive messaging and counter-positioning that clearly differentiates a product’s value proposition.
You can turn market and competitive insights into actionable information for Sales and Product Marketing.
You’ve operated in a fast-moving technology category where competitors and customer expectations evolve quickly.
You proactively identify shifts in the market and use those insights to influence positioning and GTM strategy.

Within 90 Days, You’ll

Build a strong understanding of Scout, its underlying technology, target customers, use cases, value proposition, and competitive landscape.

Establish strong working relationships across Product, Sales, and Marketing and begin directly supporting active Scout opportunities.

Assess existing Scout messaging, sales enablement, competitive positioning, and GTM programs to identify immediate opportunities to strengthen the motion.

Within 180 Days, You’ll

Become a trusted partner to Sales on active Scout opportunities, helping teams confidently position the platform and navigate customer objections.

Own and evolve Scout messaging and positioning as new capabilities are released and market dynamics change.

Establish a repeatable approach for bringing new Scout capabilities to market and enabling the field.

Partner across Marketing on campaigns designed to drive new opportunities and increase Scout adoption within the customer base.

Within 365 Days, You’ll

Built a scalable product marketing motion that enables Sitetracker to position and sell Scout effectively as the business grows.

Have established clear, differentiated Scout messaging that evolves alongside the product and the broader Agentic AI market.

Be a trusted source of customer, competitive, and market intelligence across Product, Sales, and Product Marketing.

Have contributed directly to increased Scout adoption and a stronger pipeline of sales opportunities through effective positioning, enablement, and GTM execution

Apply Now

Senior Salesforce Administrator Bangalore

The Opportunity

With Sitetracker’s customer base rapidly expanding, we’re seeing increased demand for scalable solution delivery using out-of-the-box features and advanced declarative customization. The Senior Salesforce Administrator serves as the declarative technical backbone of our team: bridging the gap between OOTB capabilities and full-stack custom code.

This role offers the chance to work in a product-led environment, balancing deep feature development with high-priority support delivery. You’ll operate as a highly hands-on builder, owning projects end-to-end and working directly with customers to design tailored solutions. For high performers, this is an opportunity to stretch your skills across analysis, consulting, and delivery within a collaborative team of Developers, Architects, and QAs.

What You’ll Do

In this role, you will lead technical discovery and architecture reviews with enterprise stakeholders, defining clear boundaries and steering them toward declarative best practices. You will take a hands-on approach to building highly scalable data models, robust security architectures, and advanced enterprise-grade Flow frameworks that handle complex orchestration while preventing governor limit issues. Going beyond standard administration, you will actively architect and tune AI systems like Scout to build intelligent automations that drastically reduce end-to-end case delivery times. Furthermore, you will bridge the gap between declarative and programmatic solutions by performing code-level Apex diagnostics, managing order of execution to prevent race conditions, and mapping custom code within Flows, ultimately remediating technical debt and reducing developer overhead.

The Skills You’ll Have

Advanced Flow Architecture & AI Execution

Deep mastery of complex automation, Flow design patterns, AI system configuration, and Apex diagnostics. Proven ability to actively monitor AI telemetry and optimize accuracy.

Client Advisory & Pushback

Strong consulting experience. Capable of evaluating business needs, confidently pushing back against bad architectural requests, and defending Salesforce best practices.

Execution Alignment & Data Architecture

Strong conceptual grasp of enterprise data modeling, complex sharing architecture, and permission set governance. Understands execution order to seamlessly bridge declarative configuration with full-stack custom code and prevent race conditions.

High-Velocity Work Management

High autonomy in estimating effort accurately and managing complex workloads. Successfully manages 2-3 high-effort and 4-5 medium-effort projects simultaneously while meeting strict timelines

Within 90 Days, You’ll:

Attain 80% billable utilization.

Complete deep-dive reviews of existing client Apex frameworks, data models, and flow inventories.

Understand the delivery processes Solution Engineering follows and pass Sitetracker Admin training/certification.

Within 180 Days, You’ll:

Autonomously drive requirement gathering meetings and design solution blueprints.

Build and construct complex sub-flow automation frameworks, integrating with invocable Apex where necessary.

Communicate effectively and proactively with customers regarding technical risks and timelines.

Within 365 Days, You’ll:

Architect complex, enterprise-ready solutions autonomously end-to-end.

Help and collaborate with Developer and QA team members to deliver the best hybrid (code + declarative) solutions.

Earn Advanced Sitetracker Certifications.

Apply Now

Senior Software Engineer New York, MC, Austin, TX

The Opportunity

At Sitetracker, you’ll play a critical role in designing and delivering complex, scalable Salesforce solutions that address our customers’ most challenging business needs. You’ll own the technical architecture of high-impact custom features and integrations, ensuring solutions are robust, performant, and aligned with Sitetracker’s engineering standards. This opportunity offers the autonomy to solve complex technical challenges, mentor fellow engineers, and influence the evolution of our platform through close collaboration with customers and our Product team.

What You’ll Do

You’ll lead the technical design and development of complex custom solutions built on the Sitetracker platform, translating challenging customer requirements into scalable, maintainable Salesforce architectures. You’ll take ownership of technical design decisions, implementation quality, and architectural integrity while ensuring customizations align with platform best practices and minimize technical debt.

You’ll serve as a technical leader within our FDE team, guiding fellow engineers through complex development challenges, participating in code reviews, and helping establish consistent engineering standards. You’ll proactively identify and resolve production issues, performance bottlenecks, and architectural risks while driving continuous improvements in development practices.

You’ll work closely with customers and internal stakeholders to understand business requirements, recommend effective technical solutions, and communicate progress throughout the development lifecycle. You’ll also collaborate with the core Sitetracker Product team to identify recurring customization needs and share architectural insights that may influence future product enhancements.

Success in this role means delivering high-quality solutions on time, maintaining strong customer relationships, meeting delivery and utilization expectations, and consistently demonstrating ownership of both technical outcomes and customer success.

The Skills You’ll Have

1. Salesforce Development Experience

You’ve authored technical design documents for multiple high-complexity Salesforce solutions, with a strong emphasis on scalability, maintainability, and minimizing technical debt.
You’ve demonstrated advanced Apex development expertise, including asynchronous processing patterns such as Queueable Apex and Platform Events, while consistently producing reusable, efficient, and thoroughly tested code.
You’ve designed and developed complex, performant Lightning Web Components that manage application state and interact effectively with external systems.
You’ve established reusable Salesforce development frameworks and effectively used AI-assisted development tools to accelerate implementation, troubleshooting, and code quality while applying sound engineering judgment and review practices.
You’ve proactively identified and resolved significant performance bottlenecks or technical debt within existing Salesforce solutions, improving overall system reliability and efficiency.

2. Communication

You communicate complex technical concepts clearly and effectively, both verbally and in writing, ensuring stakeholders understand proposed solutions and technical decisions.
You’ve collaborated with internal stakeholders throughout the feature development lifecycle, maintaining alignment from initial requirements through implementation and delivery.
You provide clear, professional updates, proactively communicate challenges, and ensure technical and non-technical stakeholders remain informed throughout development.
You’ve worked directly with external customers throughout the feature development lifecycle, building productive relationships and communicating technical progress effectively.
You’ve led customer requirements discussions and demonstrated completed solutions, translating technical functionality into meaningful business value.

3. Work Management

You’ve independently managed and delivered multiple complex custom implementation projects from technical design through development, testing, and deployment.
You accurately estimate development effort for complex features, accounting for technical dependencies, implementation risks, and potential technical debt.
You’ve proactively identified architectural and delivery risks, including data-volume challenges and integration stability concerns, and implemented mitigation strategies before they impacted project outcomes.
You’ve developed or improved engineering processes, such as deployment workflows, environment management, or technical quality assurance practices, that increased delivery efficiency and consistency.
You’ve successfully balanced high-priority architectural initiatives, complex feature development, and mentorship responsibilities while consistently maintaining engineering quality and delivery commitments.

4. Customer Facing

You’ve led technical discovery sessions with customers, translating complex or ambiguous business requirements into clearly defined technical specifications.
You’ve presented proposed technical solutions directly to customers, confidently explaining architectural decisions and addressing technical questions or concerns.
You’ve established credibility and trust with customer stakeholders, becoming a reliable technical resource for complex implementation decisions and challenges.
You’ve influenced customer technical roadmaps or integration strategies, aligning business objectives with scalable Salesforce and Sitetracker best practices.
You’ve transformed vague or competing customer requirements into clear, technically sound statements of work that support sustainable, long-term solutions.

Within 90 Days, You’ll

Develop a strong understanding of Sitetracker’s Salesforce architecture, development standards, and FDE delivery processes, building the technical foundation needed to contribute to complex customer solutions.

Independently design, develop, test, and deliver your first customer-facing customization or feature, demonstrating proficiency in Apex, Lightning Web Components, and Salesforce development best practices.

Establish productive working relationships with engineering, Product, and customer-facing teams, actively participating in technical discovery, solution design discussions, and code reviews.

Within 180 Days, You’ll

Take end-to-end technical ownership of multiple complex customer implementations, from requirements discovery and architectural design through development, testing, and deployment, consistently meeting delivery and quality expectations.

Serve as a trusted technical resource for customers and internal stakeholders, independently leading technical discussions, recommending scalable solutions, and proactively addressing architectural risks and performance challenges.

Contribute to engineering excellence by mentoring fellow developers, improving reusable development frameworks, and identifying opportunities to streamline delivery processes and reduce technical debt.

Within 365 Days, You’ll

Establish yourself as a technical leader within the FDE team, consistently delivering high-impact, scalable Salesforce solutions while influencing architectural decisions and engineering best practices.

Drive measurable improvements in engineering efficiency, solution quality, and customer outcomes through reusable technical frameworks, proactive performance optimization, and continuous process improvements.

Partner with customers, engineering leadership, and the core Sitetracker Product team to identify recurring technical challenges, influence long-term solution strategies, and contribute insights that shape future platform enhancements.

Apply Now

Senior Software Engineer II – AI New Delhi

The Opportunity

This is more than a full-stack role — it’s your chance to build the AI layer of the platform the world’s infrastructure runs on. Sitetracker is building Scout, our AI product line: production LLM systems and agentic workflows embedded in the software companies like Cox, Telefónica, and EVgo use to deploy critical infrastructure. As a Product Engineer, you’ll take AI capabilities from idea to production agent orchestration and model integration on the backend, and the web and mobile experiences that put them in customers’ hands.

This is shipping real, customer-facing AI , not prototypes or research demos. You’ll own features end-to-end, work with frontier models (Anthropic, OpenAI), and see your work land in the hands of enterprise users deploying telecom networks, EV chargers, and renewable energy around the world.

What You’ll do:

As a Product Engineer on Scout, you’ll hit the ground running and ship customer-facing AI from day one. You’ll design, build, test, deploy, and monitor AI product features end-to-end , building agentic LLM systems with multi-agent workflows, tool/function calling, RAG pipelines, and prompt engineering over frontier models from Anthropic and OpenAI.

You’ll work across the full stack: backend services in Python, Java, Node.js, or Go, and TypeScript/React frontends spanning both web and mobile app experiences. You’ll make AI dependable by building automated evaluation pipelines, guardrails, and testing strategies for non-deterministic outputs — and running it on production infrastructure: scalable, fault-tolerant services on AWS and Kubernetes.

You’ll think like a product engineer, not a ticket-taker: dig into user needs, absorb the problem space, make smart calls about what to build, keep stakeholders informed, and find ways to unblock yourself.

The Skills You’ll Have:

Full-Stack Product Engineering

● Build production backend services in one or more of Python (FastAPI or similar), Java, Node.js, or Go.

● Ship production web interfaces in TypeScript and React; mobile app development (React Native or similar) is a plus.

● Design REST APIs and data models across relational and NoSQL databases.

● Own features end-to-end: implementation, testing, deployment, and monitoring.

AI / LLM Engineering

● Build with LLM APIs (Anthropic, OpenAI): agentic workflows, tool/function calling, RAG pipelines, and prompt engineering. Production experience preferred; substantial personal or open-source projects considered.

● Write evaluation pipelines and testing strategies for non-deterministic AI outputs.

● Bonus: agent frameworks (LangChain, LangGraph, LlamaIndex, CrewAI), Model Context Protocol (MCP), LLMOps tooling (LangSmith, Langfuse), vector databases, or model serving (vLLM, GPU inference).

Production Systems & AI Infrastructure

● Deploy and operate services on AWS with Docker, Kubernetes, and CI/CD (Scout runs on AWS).

● Instrument systems with observability and handle customer data securely in AI systems.

● Design fault-tolerant, scalable services that serve AI workloads reliably.

● Salesforce platform and Apex — Scout integrates with the Sitetracker Salesforce platform.

Product Thinking & Communication

● Dig into user needs and use that context to decide what to build and how.

● Explain technical decisions and AI concepts clearly to technical and non-technical audiences.

● Break challenges into iterative solutions, keep stakeholders informed, and unblock myself.

Within 90 Days, You’ll:

● Ramp up on Scout’s architecture, codebase, and AI tooling.

● Ship your first AI-driven product features with support from senior engineers.

● Build a working knowledge of our evaluation pipelines and deployment workflow on AWS.

Within 180 Days, You’ll:

● Independently deliver AI product features end-to-end, with increasing complexity.

● Contribute to design discussions and team best practices for secure, scalable AI development.

● Own the quality of your features in production: monitoring, evals, and iteration.

Within 365 Days, You’ll:

● Consistently deliver well-crafted, end-to-end AI product capabilities that increase velocity and throughput.

● Elevate team quality through strong technical work, thoughtful code reviews, and knowledge sharing.

● Serve as a go-to contributor for agentic systems on Scout.

Apply Now

Senior Upgrade Engineer – Salesforce Bangalore

The Opportunity

Are you passionate about Salesforce, solving complex platform problems, and finding smarter ways to make operational processes faster and more reliable? Sitetracker is looking for a Platform Upgrade Operations Engineer to help transform how we deliver platform upgrades.

Our team owns the end-to-end Sitetracker upgrade process—from readiness and pre-upgrade checks through execution, troubleshooting, testing, and post-upgrade validation. The goal is not simply to execute upgrades successfully, but to continuously make the process more automated, predictable, and scalable.

You will combine strong Salesforce Administration and Configuration knowledge with Copado, Copado Robotic Testing (CRT), scripting, automation, and practical AI capabilities. You will identify manual steps and turn them into automated checks, tests, workflows, and intelligent agents.

You don’t need to be a software developer. You do need strong Salesforce knowledge, the ability to read and understand Salesforce code, strong troubleshooting skills, and a mindset of asking: “How can we make this upgrade automatic?”

What You’ll Do

As a Platform Upgrade Operations Engineer, you will plan and run multi-week phased rollouts through sandbox, UAT, and Production for enterprise customers. Your success will be measured by rollout predictability, pre/post-upgrade validation rigor, and clean UAT hand-offs rather than net-new builds.

You will methodically plan the phased rollout precisely under a release calendar, validate configurations and permissions before and after, and spot regressions early. You are expected to communicate status crisply to customers and implementation partners (such as TechM), turning every upgrade into a reusable runbook.

The Skills You’ll Have Salesforce Package Upgrade Execution

Plan and execute managed-package upgrades across sandbox, UAT, and Production environments.
Manage sequenced rollout steps, strict dependencies, and the final production cutover.
Own multi-week, multi-phase enterprise upgrades, requiring tight coordination with implementation partners to drive on-time, regression-free deployments.

Environment, Config & Permission Validation

Perform rigorous pre/post-upgrade backup comparisons to protect customer trust and prevent Sev-1 incidents, such as permission-set discrepancies.
Validate configurations, manage sandbox environments, and execute targeted smoke testing to confirm nothing has regressed during the upgrade.
Build and utilize repeatable data, metadata, and backup-comparison methods capable of resolving disputed post-upgrade incidents.

UAT Coordination & Customer-Facing Upgrade Comms

Run clean UAT hand-offs, create smoke-test guides, and facilitate go/no-go governance checkpoints.
Produce controlled customer-facing upgrade materials, communicating schedule, risks, and status updates directly to enterprise customers and partners.
Lead advance-notice processes for production-impacting changes to ensure phased rollouts land smoothly.

Release Management & Salesforce Platform Aptitude

Demonstrate strong fluency in release trains, versioning, and dependencies to shorten planning cycles and de-risk cutovers.
Apply a deep understanding of Salesforce platform mechanics that directly affect managed-package upgrades.
Utilize release-train or DevOps tooling (such as Copado) alongside Salesforce certifications to streamline operations.

Within 90 Days, You’ll

Understand the Sitetracker upgrade lifecycle and Salesforce platform.

Become proficient with the upgrade playbook, Copado, CRT, and existing automation.

Execute defined portions of standard upgrades.

Identify high-value opportunities for automation and AI.

Begin using AI tools as part of your daily technical workflow

Within 180 Days, You’ll

Independently execute standard and moderately complex upgrades.

Troubleshoot Salesforce, Sitetracker, configuration, automation, and testing issues.

Build or enhance automated pre- and post-upgrade validation.

Improve automated regression coverage using CRT or comparable tools.

Create reusable scripts and automation that reduce manual effort.

Implement practical AI-assisted workflows or agents that improve upgrade operations.

Turn recurring upgrade issues into automated checks, tests, or prevention mechanisms.

Within 365 Days, You’ll

Become a trusted technical resource for complex Sitetracker upgrades.

Own significant areas of the upgrade automation roadmap.

Build and maintain scalable automated pre- and post-upgrade validation.

Expand automated regression coverage.

Develop reusable automation and AI-assisted workflows that reduce manual intervention.

Identify opportunities to make more of the upgrade lifecycle fully automated.

Lead improvements that reduce upgrade duration, errors, and customer-impacting issues.

Help move Platform Upgrade Operations from a manual execution model to an automated and increasingly intelligent model.

Apply Now

Solution Architect New York, MC, Austin, TX

The Opportunity

This is a career-defining opportunity to shape the success of critical customer projects by crafting scalable and sustainable technical designs. As a Solution Architect, you’ll directly influence project outcomes, ensuring solutions are not only built to specification but also seamlessly adopted by Sitetracker users. You’ll dive into diverse industries and complex technical challenges, seeing your designs come to fruition and make a tangible impact on customer success.

What You’ll Do

As a Solution Architect, you’ll be instrumental in translating complex customer requirements into robust, scalable, and adoptable technical solutions. You’ll drive the architecture of enterprise-level systems, ensuring every detail aligns with both customer needs and Sitetracker’s platform best practices. Your work will directly impact customer satisfaction and adoption, as you oversee the journey from concept to go-live and beyond. This role empowers you to influence strategic technical direction, enhance organizational delivery quality, and elevate Sitetracker’s standing as a trusted partner.

The Skills You’ll Have Solution Design & Architecture

Design solution architecture for at least one end-to-end Salesforce implementation.
Document designs through comprehensive diagrams and technical specifications.
Break down complex requirements into system components
Architect multi-system or enterprise-level solutions across multiple business units.

Discovery & Requirements Translation

Lead customer discovery sessions to capture precise business needs.
Document business requirements in a structured and actionable way.
Validate requirements against platform capabilities, identifying potential gaps or risks during discovery.
Independently lead multi-day workshops with senior stakeholders.
Reframe vague customer needs into clear, actionable technical requirements that drive solution development.

Technical Leadership & Build Oversight

Review build work diligently, ensuring strict alignment with your solution designs.
Provide clear build guidance and answer complex technical questions for delivery teams.
Document best practice configuration approaches to standardize excellence.
Act as a technical authority across multiple parallel projects.
Introduce reusable frameworks or technical standards that elevate the entire delivery team’s capabilities.

Stakeholder Engagement & Communication

Present compelling solution designs and their rationale to diverse business and technical stakeholders.
Articulate trade-offs and platform limitations in plain language, fostering clear understanding.
Present to executives and influence design direction with confidence and clarity.
Travel may be limited; however, occasional travel is required for this role based on customer and business needs.
Proactively surface risks before they become issues. Suggest actionable mitigation plans.

Within 90 Days, You’ll

Become an expert in Sitetracker technical design, as well as the key value drivers for Sitetracker’s customer verticals.

Own the solution design for core Sitetracker functionality across multiple projects.

Begin establishing trust with customers as a knowledgeable technical authority on Sitetracker, providing clear guidance and rationale.

Within 180 Days, You’ll

Lead the design across full end-to-end projects, including customer-specific extensions of standard product functionality.

Prescribe industry best practices as a trusted consultant within at least one of Sitetracker’s target verticals.

Proactively identify and introduce reusable patterns or best practices that enhance organizational efficiency and elevate overall delivery quality.

Within 365 Days, You’ll

Design multi-system technical solutions for enterprise customers.

Deliver presentations of design decisions and completed system build to executive stakeholders.

Independently lead multi-day discovery or design workshops with a wide variety of customer business and tehcniacl stakeholders.

Apply Now

Strategic Enterprise Account Executive (Middle East) London

The Opportunity

The infrastructure that runs the modern world (power grids, data centres, fibre networks, EV charging) is being built out faster than at any point in a generation. The companies doing that work are drowning in the volume, variety, and velocity of it. Sitetracker is how they stay ahead of it.

Sitetracker is the AI-native platform for infrastructure lifecycle management, covering project, construction, operations, and asset management in one system of record. Scout, our enterprise AI agent platform, is what sets us apart. Scout does the work, not just reports on it, and it stays grounded in the customer’s own data so the answers are trustworthy enough to act on. That is what holds up in an enterprise procurement review when a bolted-on chatbot does not.

You will be our go-to Strategic Account Executive for the Middle East territory. Your job is to grow revenue and to shape how Sitetracker leads the AI-native transformation of digital infrastructure across the Middle East. You will own a priority territory with strong product-market fit, backed by proven customer outcomes, a differentiated platform, and strong demand generation.

Our top performers work as enterprise advisors. They bring strategic thinking, curiosity, and real customer empathy. They own outcomes, not quotas. If you raise the bar, love winning new logos, and want autonomy, scale, and purpose, this is a role worth a serious look.

What You’ll Do

You will join a sales team that pairs start-up pace with enterprise ambition. This is a build role, not an inherited book of business. You will define and execute the go-to-market strategy for your territory, engage new prospects, and guide them through high-stakes decisions with precision and insight.

Every deal moves the industry forward, whether that is energising a new grid interconnection, standing up a data centre, upgrading a telecom network, or scaling EV charging. You will orchestrate complex buying journeys across large stakeholder groups, partner cross-functionally with product, marketing, and services, and earn the trust of executives on both sides. This is a quota-carrying role in a MEDDPICC environment, and it is also a chance to lead, to sell a genuinely differentiated platform, and to leave a mark.

You will be selling into a market that is actively rethinking how it uses AI. Part of the job is separating signal from hype: showing skeptical enterprise buyers what agentic AI grounded in their own operational data actually changes about how their teams work, and what it is worth.

The Skills You’ll Have Enterprise Sales

Demonstrates evidence of selling in the Middle Eastern markets
Strong evidence of success selling complex SaaS solutions across mid-market, large, and enterprise accounts, ideally in Telecom, Energy, or adjacent infrastructure sectors.
Can walk through, in detail, how you navigate a complex enterprise SaaS deal to a win and the role you personally play in it.
Won high-value SaaS deals ($300k+ ARR) by navigating complex buying centres and influencing executive stakeholders.
Knows when to bring in the right partners based on deal strategy.
Defines and executes territory plans against a named top-account list, including Sitetracker’s priority Middle Eastern accounts under our go-to-market strategy.
Executes within MEDDPICC or a comparable methodology, holding rigour and velocity across every cycle.

Consultative Sales

Researches effectively: understands how a target company makes money, where it aligns to our value proposition, and who the stakeholders are.
Drives the conversation around product and unique value, knows the proof points, and ties platform capability directly to business outcomes.
Builds credible business cases and ROI models for prospects, including the economics of AI-driven automation, not just software seats.
Plays back the financial impact of the solution and presents commercial offers anchored to that business case.
Acts as a challenger and trusted advisor by knowing the customer’s industry and business well.

Entrepreneurial Mindset

Runs the territory like its CEO. Owns the actions, owns the decisions, and moves with speed and urgency.
Builds and sustains a healthy (5x) pipeline and drives opportunities through the full cycle to a win.
Leads a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex cycles and creates alignment between our team and the customer’s.
Builds for the long term, focusing on durable deals that last.

Within 90 Days, You’ll:

Be Sitetracker certified, including a working command of how Scout is positioned and where it wins.
Understand Sitetracker’s business objectives and strategy.
Know your territory and be able to build territory, account, and opportunity strategy.
Be developing effective cross-functional relationships across the team.
Begin establishing your pipeline and take ownership of existing relationships and accounts.
Have command of the Sitetracker message and be able to tell our story to customers and prospects.
Run productive meetings that advance opportunities and accounts.

Within 180 Days, You’ll:

Be executing the Sitetracker sales process, including MEDDPICC qualification and documentation.
Have exceptional command of the message and the process.
Have your territory planned and your pipeline defined.
Be actively engaged with customers and prospects and on track to goal.

Within 365 Days, You’ll:

Look back on year one able to take pride in “getting it done” and “doing it right.”
Have hit your ARR and new-logo goals, delivered with quality, integrity, and respect.
Contribute to best practice by spotting improvements and taking the initiative to recommend and implement them.

About Sitetracker

Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.

However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.

We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.

Apply Now

Strategic Enterprise Account Executive (Middle East) Dubai

The Opportunity

What You’ll Do

Based in Dubai or Abu Dhabi, you will join a sales organization that pairs start-up pace with enterprise ambition. This is a build role, not an inherited book of business. You will define and execute the go-to-market strategy for your territory, engage new prospects, and guide them through high-stakes decisions with precision and insight.

The Skills You’ll Have Enterprise Sales

Demonstrates evidence of selling in the Middle Eastern markets
Strong evidence of success selling complex SaaS solutions across mid-market, large, and enterprise accounts, ideally in Telecom, Energy, or adjacent infrastructure sectors.
Can walk through, in detail, how you navigate a complex enterprise SaaS deal to a win and the role you personally play in it.
Won high-value SaaS deals ($300k+ ARR) by navigating complex buying centres and influencing executive stakeholders.
Knows when to bring in the right partners based on deal strategy.
Defines and executes territory plans against a named top-account list, including Sitetracker’s priority Middle Eastern accounts under our go-to-market strategy.
Executes within MEDDPICC or a comparable methodology, holding rigour and velocity across every cycle.

Consultative Sales

Researches effectively: understands how a target company makes money, where it aligns to our value proposition, and who the stakeholders are.
Drives the conversation around product and unique value, knows the proof points, and ties platform capability directly to business outcomes.
Builds credible business cases and ROI models for prospects, including the economics of AI-driven automation, not just software seats.
Plays back the financial impact of the solution and presents commercial offers anchored to that business case.
Acts as a challenger and trusted advisor by knowing the customer’s industry and business well.

Entrepreneurial Mindset

Runs the territory like its CEO. Owns the actions, owns the decisions, and moves with speed and urgency.
Builds and sustains a healthy (5x) pipeline and drives opportunities through the full cycle to a win.
Leads a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex cycles and creates alignment between our team and the customer’s.
Builds for the long term, focusing on durable deals that last.

Within 90 Days, You’ll:

Be Sitetracker certified, including a working command of how Scout is positioned and where it wins.
Understand Sitetracker’s business objectives and strategy.
Know your territory and be able to build territory, account, and opportunity strategy.
Be developing effective cross-functional relationships across the team.
Begin establishing your pipeline and take ownership of existing relationships and accounts.
Have command of the Sitetracker message and be able to tell our story to customers and prospects.
Run productive meetings that advance opportunities and accounts.

Within 180 Days, You’ll:

Be executing the Sitetracker sales process, including MEDDPICC qualification and documentation.
Have exceptional command of the message and the process.
Have your territory planned and your pipeline defined.
Be actively engaged with customers and prospects and on track to goal.

Within 365 Days, You’ll:

Look back on year one able to take pride in “getting it done” and “doing it right.”
Have hit your ARR and new-logo goals, delivered with quality, integrity, and respect.
Contribute to best practice by spotting improvements and taking the initiative to recommend and implement them.

About Sitetracker

Apply Now

Technical Account Manager New York, MC, Austin, TX

The Opportunity

Join us as a Technical Account Manager, where you’ll provide strategic guidance to our largest customers, directly driving adoption, retention, expansion, and annualized services growth. This is a career-defining opportunity to wield end-to-end strategic leverage, blending high-impact enterprise architecture with long-term account ownership. You won’t just oversee timelines—you’ll shape product strategy, lead customer transformations, and solve complex challenges without getting bogged down in reactive firefighting.

What You’ll Do

Historically, our customer-facing technical roles focused on foundational support. As Sitetracker has scaled, this position has evolved into a pivotal strategic advisory role, fundamentally impacting customer outcomes, retention, expansion, and services revenue. We are now intentionally seeking professionals who bring a robust blend of strategic consulting, technical leadership, change management expertise, and a proven ability to drive value realization. In this role, you will champion our most complex accounts, guiding them through sophisticated business and technology transformations, and contribute directly to the long-term growth of our annualized services business. You will operate as a trusted partner, proactively steering customers towards their desired business outcomes and ensuring their Sitetracker investment delivers maximum value.

The Skills You’ll Have Strategic Consulting & Value Leadership

You’ll provide examples of steering customers toward a recommended solution when their initial direction was unlikely to achieve desired outcomes.
You’ll demonstrate the ability to connect product capabilities to tangible business goals and operational improvements.
You’ll skillfully facilitate complex decision-making among diverse stakeholder groups.
You’ll provide evidence of influencing executive and operational stakeholders to change direction based on business value, resulting in measurable customer outcomes or expansion.
You’ll clearly articulate a repeatable framework for driving value realization and long-term customer success.

Technical & Solution Leadership

You’ll have directly or indirectly managed implementation teams, including solution architects, consultants, and engineers.
You’ll expertly explain basic architecture concepts, integration patterns, data flows, and platform considerations.
You’ll articulate the business implications of critical technical decisions.
You’ll independently facilitate sophisticated solution design discussions involving integrations, data architecture, and platform scalability.
You’ll demonstrate a strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices.

Organizational Change & Adoption Leadership

You’ll have experience supporting organizational change during technology implementations.
You’ll identify potential adoption risks and develop proactive mitigation strategies.
You’ll effectively facilitate stakeholder alignment and user readiness activities.
You’ll demonstrate a structured, repeatable approach to organizational change management.
You’ll coach executive sponsors and business leaders on how to effectively drive organizational change within their teams.

Growth Mindset, Initiative & Continuous Improvement

You’ll provide examples of identifying and implementing significant improvements without being explicitly directed to do so.
You’ll rapidly learn unfamiliar concepts and apply them effectively within a reasonable timeframe.
You’ll proactively address risks or opportunities before they escalate into larger issues.
You’ll consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond the scope of your assigned responsibilities.
You’ll provide examples where you created new approaches, frameworks, or best practices that were subsequently adopted by customers, teams, or the organization.

Within 90 Days, You’ll

Develop a foundational multi-quarter Technical Account Plan for each of your core accounts, bridging architectural strategy with initial operational goals.

Establish a continuous cadence for logging key technical trade-offs and updating architectural state changes immediately as customer systems evolve.

Begin serving as a Strategic Advisor, providing initial consulting and solution leadership for critical customer transformation initiatives.

Within 180 Days, You’ll

Lead structured quarterly technical syncs with customer stakeholders, validating that their system reality still aligns with their business objectives.

Proactively identify adoption risks and guide customers through change management, ensuring new processes and behaviors are successfully adopted.

Drive sound solution decisions by evaluating tradeoffs and directing solution architects and engineers, connecting technical choices to measurable business outcomes.

Within 365 Days, You’ll

Own the long-term architectural strategy for your core accounts, consistently maximizing value realization and driving annualized services growth.

Influence executive-level product strategy by providing valuable customer insights and recommendations.

Serve as the indispensable trusted advisor for your customers, guiding them through complex business and technology transformations that yield significant, measurable success.

Apply Now

UX Data Scientist New Delhi

The Opportunity

The Skills You’ll Have

Act with Agency

Thrive in fast-moving environments and deliver high-impact outcomes at pace
Independently identify ambiguous challenges and take ownership of driving them to resolution
Champion new ideas, influence stakeholders, and rally support around strategic initiatives
Identify workflows where AI tools and emerging technologies accelerate delivery, and make
building the default way you work

Measurement, Experimentation, and Evaluation

Define what “good” means for an agentic experience and turn it into metrics, evals, and datasets that hold up under scrutiny
Design and analyze experiments — A/B tests, holdouts, shadow runs — with correct sizing, clean reads, and honest conclusions
Build offline and online evaluation systems for LLM behavior across correctness, grounding, safety, tone, and latency
Apply statistical and ML fluency to real, messy production behavior — distinguishing signal from noise and root cause from symptom

Agentic UX and Behavior Design

Turn complex enterprise workflows into agent experiences people can actually use without training
Design context architecture, decision paths, and communication patterns, and reason about how they shape behavior across the full input distribution
Work directly with customers — running pilots, mining usage, and iterating based on how they actually behave, including customers with complex needs or in delicate situations
Make tradeoff decisions across user needs, agent behavior, technical constraints, and business goals, and connect those decisions to commercial outcomes

Competitive & Market Awareness

Maintain running awareness of the competitive landscape across multiple verticals
Identify gaps and opportunities and produce analysis that connects to product and behavior decisions
Track market trends, adjacent products, and emerging tools, connecting what’s happening in the market to what Sitetracker should be doing
Regularly contribute to competition and industry Slack channels with substantive observations

Within 90 Days, You’ll:

Collaborate regularly with product management, design, and engineering peers, and have met key stakeholders across the departments you work with
Be on the phone with customers, learning their workflows, pain points, and how they use Sitetracker and Scout. Know the personas and subverticals
Deliver work to your scrum team — pushing code, building instrumentation and evals, and demonstrating the builder standard
Be able to confidently demo Sitetracker’s core product in your area and give a solid cross-product demo
Stand up baseline evals and quality tracking for your area in Watch, and establish what you don’t yet measure
Begin mentoring others and providing substantive feedback in reviews

Within 180 Days, You’ll:

Lead the successful delivery of high-impact agent experiences across complex enterprise workflows
Own day-to-day decisions for your experience area independently, establishing leading indicators and making tradeoff decisions confidently
Architect Scout graphs and design sophisticated AI interactions, owning a comprehensive eval suite and tracking quality over time
Design and run experiments on real agent behavior, and run customer betas and previews independently — including with customers who have more complex needs or stronger opinions
Actively mentor others and raise the bar through consistent, high-quality reviews of evals, experiments, and agent designs
Contribute meaningfully to shared evaluation infrastructure and establish higher standards for quality measurement in your domain

Within 365 Days, You’ll:

Point to product successes you have driven that have directly contributed to commercial outcomes
Be recognized as an expert in your domain — people across the org come to you when they need to understand your experience area or how its quality is measured
Ship code confidently to production, build the instrumentation and evals that keep quality honest, and operate as a true peer with engineering
Be trusted with the most complex customer situations and maintain relationships with key customers that you built and maintain on your own
Shape direction across multiple projects with well-reasoned, evidence-backed positions that influence the roadmap
Set the pace for delivery in your domain and make others faster by reducing ambiguity early

Apply Now

Oportunidades de Carreira

Within 90 Days, You’ll

Within 180 Days, You’ll

Within 365 Days, You’ll

Within 90 Days, You’ll

Within 180 Days, You’ll

Within 365 Days, You’ll

Within 90 Days, You’ll

Within 180 Days, You’ll

Within 365 Days, You’ll

Within 90 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

Within 90 Days, You’ll

Within 180 Days, You’ll

Within 365 Days, You’ll

Within 90 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

Within 90 Days, You’ll

Within 180 Days, You’ll

Within 365 Days, You’ll

Within 90 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

Within 90 Days, You’ll

Within 180 Days, You’ll

Within 365 Days, You’ll

Within 90 Days, You’ll

Within 180 Days, You’ll

Within 365 Days, You’ll

Within 90 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

Within 90 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

Within 90 Days, You’ll

Within 180 Days, You’ll

Within 365 Days, You’ll

Within 90 Days, You’ll:

Within 180 Days, You’ll:

Within 365 Days, You’ll:

There are no open roles matching your selected location and team.