Today at the DistribuTECH conference in New Orleans, Sitetracker, the global standard for managing high-volume critical infrastructure projects, shared powerful performance management capabilities that transform how utility companies of all sizes can increase reliability and safety performance.
Leaders in the utility industry recognize the benefits of performance management — a systematic approach to identifying strategic goals, aligning resources, measuring outcomes, and optimizing processes — however, until now, existing technology made it difficult for even the largest, most sophisticated organizations to successfully measure performance. With the introduction of Sitetracker’s powerful dashboards and reporting, combined with a streamlined interface, it’s easier than ever to measure key performance indicators (KPIs), like SAIDI and NERC’s Reliability Assessment and Performance Analysis, and embrace organization-wide performance management.
“The DistribuTECH conference is a great opportunity for the utility industry to meet and tackle shared challenges,” said Irene Scher, utility industry veteran and Vice President of Sales at Sitetracker. “We’re excited to discuss the benefits of performance management in increasing grid reliability and safety metrics for utility companies.”
To ensure grid reliability and reduce the frequency and duration of power outages, especially as energy consumption and human dependence on an uninterrupted flow of power increases, utility companies need to manage projects efficiently. These projects can take the form of circuit repair or pole replacement, but the need remains the same: to ensure asset work quality, and ultimately, decrease outage occurrence and duration. The basis of service delivery and reliability is the strength of operational processes that enable companies to bring utilities to their customers.
By connecting project managers and field technicians with the information they need to manage their utility projects and assets, Sitetracker creates intelligent systems, stakeholders, and organizations that learn, adapt, evolve, and scale with every new connection and piece of information. This virtuous cycle benefits utility infrastructure providers, consumers, and businesses.
Likewise, utilities are better able to respond to outages and crisis situations with Sitetracker because they can quickly see key metrics on consolidated dashboards. By being able to view previous performance, utility leaders are better able to address current and future issues that may arise.
For utility leaders that are managing interconnections projects, working on distributed energy resources, or replacing light poles, it’s crucial to be able to forecast project timelines accurately and that starts with measuring performance. To manage performance, you must first be able to measure it. This requires a set of tools and processes that make collecting, reporting, and analyzing information easy, repeatable, and scalable.
Great organizations shine when they incorporate data, information, and intelligence into their decision-making processes to challenge assumptions, validate outcomes, and move forward with confidence. It also allows them to build alignment and trust because they bring together the wisdom of their individual contributors, teams, and corporate divisions.
Sitetracker customers save 6 to 8 hours per week per project manager by automating reports on project data and providing sharable easy-to-navigate dashboards. With the Sitetracker reports and dashboards, utilities find additional savings ensuring that time spent on low-value activities are a thing of the past, freeing critical staff to focus on their jobs to ensure that customers are constantly connected to power and outage times are minimal.
In providing a holistic view of customers’ businesses, Sitetracker reports and dashboards enable decision-makers to efficiently manage internal teams and vendors alike. This empowers stakeholders throughout organizations — from executives to field technicians — to track performance, optimize their operations, and ensure worker safety.
“Don’t only consider what you have to do to be sufficient. If you try to maintain the status quo for 2019 and 2020, you will not be successful. Get the right tools and invest in the process,” says Brett Cupta, Vice President of Customer Success at Sitetracker.